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TECHNICAL SUPPORT SPECIALIST

 * Riverside, CA
 * Full-Time
 * Support

 * Job Openings
 * Technical Support Specialist

 * Apply To Position
 * Use My Indeed Resume
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JOB DESCRIPTION

As a Technical Support Team member, you will be part of a growing software
company focused on developing the next generation of grocery-focused point of
sales software. Our mission is to allow independent grocers to compete against
the national conglomerates.

As a support technician, you will provide phone and email support to independent
grocers for IT Retail’s point of sale software, hardware, payments, and network.
You will become a product expert of IT Retail's software and work alongside
grocers to help them run and manage their stores.

The ideal candidate will be a technical, critical thinker who understands
technology and can use their knowledge to provide resolutions quickly. We are
looking for someone hungry to grow and learn.

Job Responsibilities

 * Think on your feet and resolve problems quickly
 * Answer phone calls and respond to emailed tickets keeping the SLA
 * Infrequent local and nationwide travel to customer sites for Service,
   Upgrades, and Installation services

 * Maintain lab environments for testing new updates to software and attempt to
   replicate issues and potential bugs.
 * Maintain Documentation for products and training
 * Keep up with emerging technology to help improve both the product and
   services we provide to our customers. Constantly Learning.
 * On-Call Support Rotation every 4 weeks.

Required Skills

 * Experience with PC Hardware troubleshooting
 * Strong written, telephone, and personal communication skills
 * Growth Mindset - Always Learning
 * Advanced knowledge of Windows Operating Systems including Windows 10 and
   Windows Server 2016
 * Experience with Network Protocols, Switches, and Firewall configuration
 * Understanding of DHCP, DNS, and AD
 * Basic knowledge of SQL Server 2012+. Should be comfortable troubleshooting
   connection issues, analyze data, run queries, and manage backups

Nice to have:

 * Peripheral troubleshooting - Verifone MX Series, Scanner / Scale, Receipt
   Printers, Cash Drawer
 * IIS 7 and Above - Setup and Troubleshooting
 * Technical Certificates

 * Basic understanding of a retail environment and operations

 * Apply To Position
 * Use My Indeed Resume
 * Apply Using LinkedIn

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