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2 forms found in the DOM

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High volume of shipments and COVID 19 restrictions may cause delivery delays.
Before finalising your shipment, please see our latest service alert updates.
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TRACK & TRACE

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Watchlist

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Shipment number Customer reference
Shipment number
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WE FOUND 1 MATCH

Print


FROM

Venlo, Netherlands
4 February 2022


DELIVER TO

Lausanne, Switzerland
Booked to arrive 7 February 2022 before 18:007 February 2022 before 18:00
Collecting
Collected
In transit
Delivering
Delivered

Collected

Shipment number 229480927 Customer reference FINANCE/MROULEAUX Shipment info 1
item
Hide details
Save to watchlist Status updates

Local timeLocationLocation & Action 04/02/2022, 16:07VenloVenlo - Shipment
collected from collection address 04/02/2022, 15:56VenloVenlo - Shipment
collected from collection address




HELP WITH TRACKING YOUR PACKAGE

Our Customer Service team will answer any questions you may have about tracking
your parcel. They can also explain any tracking statuses you’re unsure of. You
can contact us. To try and save you some time, below are a few questions we’re
often asked about tracking packages. You might find a quick answer.

Why isn’t my package showing up when I type in my shipment number?

It can take up to an hour for a shipment to appear in our system. Give it a bit
of time then try tracking your parcel again. Shipments stay in our system for
approximately 90 days.

Why does my shipment number bring up shipments that aren’t mine?

We handle over two million shipments a month. That means the eight- or
nine-digit numbers used to track parcels get reused every three or four
weeks. The shipment number used to track parcels may not be unique to your
shipment. This means that your number might bring up a selection of shipments.
You can identify your shipment from the returned results by date, origin and
destination.

Track & Trace tells me I’ve missed my delivery. Can I rearrange it?

Of course. If the driver left a ‘We Missed You’ card, you or your customer can
use it to arrange another delivery. No card? Just get in touch. You’ll need your
shipment number and the delivery address to hand. Please note: shipments can
only be redelivered between Monday and Friday.

How do I get Proof of Delivery (PoD) for my delivered shipment?

You can get your PoD signature image from all our shipping tools, such as myTNT.


EASIER TRACKING WITH NOTIFICATIONS

Stop with the searching and let your shipment updates come to you. Just download
our app and enable notifications. We’ll then let you know every time the status
of your shipment changes.

 




RECEIVING A PASSPORT?

We have  a dedicated tracking page for deliveries from Her Majesty’s Passport
Office.

Track my Passport Delivery




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