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FEATURED ARTICLES


Read recent answers to common queries in the most viewed Troubleshooting
Articles


WITHSECURE BUSINESS ACCOUNTS: MULTI-FACTOR AUTHENTICATION ENFORCEMENT

Starting from 22 April 2024, the use of a WithSecure Business Account for
WithSecure Elements will also require that Multi-Factor Authentication (MFA) is
used by everyone. This change will immediately…




CHANGES IN SUPPORT ON MICROSOFT WINDOWS – MINIMUM PATCH LEVEL

UPDATED 29.2.2024: Clarified the release schedule of the new client that
mandates ACS. UPDATED 14.2.2024: Linked back to customer support article, as
well as documenting new statuses within the Elemen…




TROJAN:W32/GENINFLATED.B INFECTION SHOWN FOR POWERAUTOMATEDESKTOP
ADAPTIVECARDS.DLL

Issue: Elements Endpoint Protection portal's Security Events page
shows Trojan:W32/GenInflated.B infection name for: *
C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Microsoft\Windows\Deliver…




ELEMENTS ENDPOINT DETECTION AND RESPONSE (EDR) DETECTS A SAFE APPLICATION. HOW
TO WHITELIST THE DETECTION?

Issue: WithSecure Elements Endpoint Detection and Response (EDR) detects a safe
application (e.g. an in-house application). How to whitelist the detection?
Resolution: To whitelist a file directly, co…




HOW DO I REGISTER POLICY MANAGER WHICH IS IN AN ISOLATED OR OFFLINE ENVIRONMENT
(OFFLINE TOKEN)

Issue: I would like to register my Policy Manager Server which is not connected
to a network (offline), how do I proceed? Resolution: * Contact WithSecure
support by opening a support request here. * …




HOW TO SUBMIT A FALSE POSITIVE OR NEGATIVE SAMPLE FILE OR URL TO WITHSECURE

Issue: Real-time scanning or DeepGuard has detected a file to be malicious. How
to submit a sample file to Virus labs to find out if it is a false positive?
What if a possibly malicious file has not b…


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CAROUSEL TITLE


 * CHANGELOGS
   
   
   


 * TROUBLESHOOTING
   
   
   


 * PRODUCT DISCUSSION
   
   
   


 * SYSTEMS STATUS
   
   
   

4 Slides on display, initial Slide 1 of 4
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WIN A W/S HOODIE!

Find 3 hidden Easter eggs in recent posts to enter
Find out more
➤ Announcements✓ Recent Solutions➜ Unanswered Questions


 * EVM SYSTEM SCAN CHANGELOG
   
   Elements Vulnerability Management System Scan feature changes will be
   published under this announcement thread. Every time there is a change, an
   entry will be created under this announcement describin…
   
   Announcement
   Most recent by biedmic
   WithSecure Elements Vulnerability Management
   2552
   4:07 pm
   0
   89
   


 * ATLANT CHANGELOG
   
   This is the initial release of F-Secure Atlant. F-Secure Atlant is a platform
   for building applications that are able to scan and detect malicious files.
   Atlant provides a REST API for scanning files …
   
   Announcement
   Most recent by Samuel_L
   Linux Products
   6175
   Mar 12, 2024
   1
   57
   


 * 🐣🌷 HOP INTO OUR EASTER GIVEAWAY! 🌷🐣
   
   Easter is just around the corner, and we're celebrating with an egg-citing
   giveaway! We're giving away a limited edition WithSecure™ hoodie to one lucky
   winner, but here's the catch: you've got to hun…
   
   Announcement
   Most recent by LiselotteP
   General Discussion
   140
   Mar 12, 2024
   1
   3
   


 * WITHSECURE COMMUNITY DIGEST
   
   As a way to keep you informed about the latest and greatest on the forum, we
   have decided to compile a list of the most engaging articles, discussions,
   and questions from the previous week. In additio…
   
   Announcement
   Most recent by LiselotteP
   Important News from WithSecure
   1192
   Mar 12, 2024
   1
   48
   


 * LINUX AGENT LS64 CHANGELOG (ELEMENTS, BUSINESS SUITE, STANDALONE)
   
   Linux Security 64 Beta Release Notes Major Features in this Release This is a
   beta release of Linux Security 64. This release introduces a new on-access
   scanner for continuous protection against virus…
   
   Announcement
   Most recent by Samuel_L
   Linux Products
   15813
   Mar 11, 2024
   1
   59
   


 * WITHSECURE BUSINESS ACCOUNT: CHANGES IN LOGIN FLOW
   
   At WithSecure, we continue to develop flexible but secure Elements portal
   access features. To get ready for the next stage we will change portal login
   flow to follow an 'identity first' model. The imp…
   
   Announcement
   Important News from WithSecure
   25
   Mar 7, 2024
   0
   


 * ELEMENTS AGENT FOR WINDOWS AND SERVER CHANGELOG
   
   This thread collects endpoint client change logs for WithSecure Elements
   Agents for Windows and Server - previously known as: * Computer Protection *
   Computer Protection Premium * Computer Protection …
   
   Announcement
   Most recent by SirpaKemppainen
   WithSecure Elements Endpoint Protection
   25842
   Mar 5, 2024
   3
   74
   


 * WITHSECURE BUSINESS ACCOUNTS: MULTI-FACTOR AUTHENTICATION ENFORCEMENT
   
   From 22 April 2024, we will start to enforce the use of Multi-Factor
   Authentication (MFA) with all WithSecure Business accounts. Read the full
   article here:
   
   Announcement
   Important News from WithSecure
   19
   Mar 1, 2024
   1
   


 * ELEMENTS SECURITY CENTER COMMON FEATURES CHANGELOG
   
   Changes in features and functionalities that are impacting all security
   domains within WithSecure Elements Security Center will be published under
   this announcement thread. Every time there is a chang…
   
   Announcement
   Most recent by LukaszK
   WithSecure Elements Security Center
   883
   Feb 29, 2024
   1
   9
   


 * WITHSECURE ELEMENTS ANNOUNCEMENTS NOW AVAILABLE IN MORE LANGUAGES!
   
   We are pleased to announce that we will soon be providing Elements
   Announcements in additional languages. Read the full article here:
   
   Announcement
   Most recent by LiselotteP
   Important News from WithSecure
   56
   Feb 27, 2024
   0
   1
   


 * WAAPI_ERROR_INVALID_CREDENTIALS ERROR ON SOFTWARE DEPLOYMENT
   
   Hi, I work in a High school in France. We have WithSecure EEP on servers and
   Workstation in Windows 10/11, in a Windows Active Directory Domain. We have
   many error in software deployment (not for micr…
   
   Answered
   Most recent by Sethu Laks
   WithSecure Elements Endpoint Protection
   283
   Mar 11, 2024
   0
   5
   


 * CONNECT-EXCHANGEONLINE POWERSHELL BLOCKED BY WITHSECURE AGENT
   
   Hello Community, I recently noticed, that the cmdlet "Connect-ExchangeOnline"
   in Powershell is not usable, unless we deactive the Agent for a brief time
   until we finished our changes. Is this a known …
   
   Answered
   Most recent by Sethu Laks
   WithSecure Elements Endpoint Detection and Response
   45
   Mar 6, 2024
   1
   3
   


 * WS PM 16.01 - ERROR EXPORTING MSI
   
   With the new versione of policy manager 16.01, the error releated to export
   package is back also if Policy Manager Console is executed with elevated
   Administrator privilege. Someone have the same issu…
   
   Answered
   Most recent by JamesC
   WithSecure Business Suite
   32
   Mar 1, 2024
   0
   1
   


 * QUESTION ABOUT COLLABORATION PROTECTION LICENSING
   
   Hi, I would like to ask a question about WithSecure Elements Collaboration
   Protection licensing. A company has 15 licenses of WithSecure Elements
   Collaboration Protection and all are in use at the mom…
   
   Answered
   Most recent by Sethu Laks
   WithSecure Elements Collaboration Protection
   21
   Mar 1, 2024
   0
   1
   


 * HOW DO I VIEW THE CURRENT VERSION OF SOFTWARE INSTALLED ON END POINTS?
   
   Under the patch management section it is possible to see a list of software
   updates that are needed. This shows the current version of each item of
   software, and also the Target version that can be ro…
   
   Answered
   Most recent by MikeP
   WithSecure Elements Endpoint Protection
   87
   Feb 26, 2024
   0
   5
   


 * DEEPGUARD ISSUE (FALSE POSITIVE)
   
   Hi there, since the update to WithSecure 16, DeepGuard sends strange alerts
   to our admins like this one: Sicherheitsalarm: DeepGuard hat eine verdächtige
   Anwendung angehalten, die versucht hat, geschü…
   
   Answered
   Most recent by JamesC
   WithSecure Business Suite
   135
   Feb 22, 2024
   0
   10
   


 * NETWORK LOCATION TRIGGERS FOR WFH
   
   I am trying to setup automatically changing firewall profile depending on the
   users location. There does not seem to be a good trigger type for a home user
   since most of them have the default setting …
   
   Answered
   Most recent by Sethu Laks
   About our Community
   37
   Feb 15, 2024
   0
   1
   


 * WITHSECURE V.16: WEB CONTENT CONTROL NOT SHOWING BLOCKED WEBSITE ADDRESS
   
   Hi, Since I upgraded the policy manager server to the v.16 on a linux based
   server, the web content control is blocking pages by claiming they have been
   rated in a specific category without showing th…
   
   Answered
   Most recent by Sethu Laks
   WithSecure Business Suite
   47
   Feb 12, 2024
   0
   3
   


 * CLIENTS MOVE TO A DIFFERENT GROUP AFTER UPGRADE TO V16
   
   Hi, I have a problem with some clients that move to a wrong group after
   upgrade to v.16. This is my tree for example: When I launch the upgrade from
   Group1, through the policy manager console, clients…
   
   Answered
   Most recent by JamesC
   WithSecure Business Suite
   48
   Feb 12, 2024
   0
   3
   


 * IS IT NORMAL FOR FSDIAG.EXE TO RUN WMIC.EXE, GPRESULT.EXE, IPCONFIG.EXE AND
   SCHTASK.EXE
   
   We got a High risk alert from EDR where FSDIAG.EXE (C:\Program Files
   (x86)\F-Secure\PSB\diagnostics\fsdiag.exe) is running wmicm, gpresult,
   ipconfig and schtask exes. Is this normal behaviour for FSDI…
   
   Answered
   Most recent by JamesC
   WithSecure Elements Endpoint Detection and Response
   70
   Feb 8, 2024
   0
   5
   

 * No discussions were found.


COMMUNITY HIGHLIGHTS




WHAT'S NEW IN ELEMENTS

We want our users to have the most up-to-date information, and the What's New
page is the perfect way to stay informed about the latest updates and
enhancements to Elements. Here you will find links t…




WITHSECURE COMMUNITY DIGEST

As a way to keep you informed about the latest and greatest on the forum, we
have decided to compile a list of the most engaging articles, discussions, and
questions from the previous week. In additio…




WITHSECURE MONTHLY THREAT HIGHLIGHTS REPORT

Get the latest insights from the cyber threat landscape - courtesy of
WithSecure™ Countercept's own Threat Intelligence team. Subcribe to our Monthly
Threat Highlights Report and other news and update…




GET STARTED GUIDE

Here's a handy guide to help you kick-start your journey with the WithSecure
Community: Community tour - Take a quick tour to get familiar with the place.
Community FAQs - Find answers to your questio…




SEE ALL CHANGELOG LINKS

Find all of our Changelogs here, with links to the latest posts: Business Suite
Client Security and Server Security Changelog 16.00 Business Suite Policy
Manager Changelog 16.00 Business Suite Client …




PRE-ANNOUNCEMENT: NEW WITHSECURE CLIENT FOR MACOS

We will shortly be releasing a new version of our Mac software for WithSecure
Elements, WithSecure Countercept, and WithSecure Business Suite. As part of
these releases, it is important to note that s…




WITHSECURE ELEMENTS ANNOUNCEMENTS NOW AVAILABLE IN MORE LANGUAGES!

We are pleased to announce that we will soon be providing Elements Announcements
in additional languages. Read the full article here:




WITHSECURE BUSINESS ACCOUNTS: MULTI-FACTOR AUTHENTICATION ENFORCEMENT

From 22 April 2024, we will start to enforce the use of Multi-Factor
Authentication (MFA) with all WithSecure Business accounts. Read the full
article here:




YOU'VE FOUND AN EASTER EGG!

Collect 2nd Easter Egg


TEST DRIVING WITHSECURE™ ELEMENTS CSPM

Pilot partner interview
Read


EXPLORE BY CATEGORY


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EXPLORE BY CATEGORY

↑
Previous Slides


 * WITHSECURE BUSINESS SUITE
   
   
   


 * WITHSECURE ELEMENTS CLOUD SECURITY POSTURE MANAGEMENT
   
   
   


 * WITHSECURE ELEMENTS COLLABORATION PROTECTION
   
   
   


 * WITHSECURE ELEMENTS ENDPOINT DETECTION AND RESPONSE
   
   
   


 * WITHSECURE ELEMENTS ENDPOINT PROTECTION
   
   
   


 * WITHSECURE ELEMENTS SECURITY CENTER
   
   
   


 * WITHSECURE ELEMENTS VULNERABILITY MANAGEMENT
   
   
   


 * LINUX PRODUCTS
   
   
   

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