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Submitted URL: http://zendesk.com/
Effective URL: https://www.zendesk.com/sg/
Submission: On June 22 via api from SG — Scanned from SG
Effective URL: https://www.zendesk.com/sg/
Submission: On June 22 via api from SG — Scanned from SG
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sales solution
Solutions
EnterpriseHave conversations at scaleSmall & medium businessesGrow without
growing painsStartupsStart off on the right footEmployee experienceTreat
employees like customersIndustriesMeet your market’s needsConversational
CRMCreate lasting customer relationships
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hands-on help, dedicated support or expert guidanceWhat’s New with ZendeskCheck
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PERFECT THE CUSTOMER EXPERIENCE
> “Most businesses are sitting on a data gold mine within their customer
> profiles. We use Zendesk... to get data on customer interactions that no one
> else is collecting.”
Gershwin Exeter
Vice President of Global Services
> “We love Zendesk because their API allows us to explore ways to get customer
> data in front of agents in ways that create a smoother, more personalised
> experience.”
Addie Wallace
Senior Director of Brand Marketing
> “Zendesk’s integration capabilities, flexibility and feature depth allow me to
> be creative with how we are using it. And they let us scale in really
> interesting and powerful ways.”
Laurie Leduc
Head of Community Support
> “The workflows we built in Zendesk Suite allowed us to achieve or exceed
> customer expectations in handling urgent issues.”
Caitlin Wood
Vice President of Customer Operations
> “Most businesses are sitting on a data gold mine within their customer
> profiles. We use Zendesk... to get data on customer interactions that no one
> else is collecting.”
Gershwin Exeter
Vice President of Global Services
> “We love Zendesk because their API allows us to explore ways to get customer
> data in front of agents in ways that create a smoother, more personalised
> experience.”
Addie Wallace
Senior Director of Brand Marketing
> “Zendesk’s integration capabilities, flexibility and feature depth allow me to
> be creative with how we are using it. And they let us scale in really
> interesting and powerful ways.”
Laurie Leduc
Head of Community Support
> “The workflows we built in Zendesk Suite allowed us to achieve or exceed
> customer expectations in handling urgent issues.”
Caitlin Wood
Vice President of Customer Operations
> “Most businesses are sitting on a data gold mine within their customer
> profiles. We use Zendesk... to get data on customer interactions that no one
> else is collecting.”
Gershwin Exeter
Vice President of Global Services
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* REDUCE EFFORT PER TICKET
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* KEEP COSTS LOW
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286%
Average ROI
Customers achieved over three years
$20
million
Net present value customers reached over three years
2
Months
Time it took for customers to receive payback
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Gartner, Critical Capabilities for the CRM Customer Engagement Centre, 8 June
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