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Submitted URL: https://www.logistics.dhl/us-en/home/footer/privacy-notice.html
Effective URL: https://www.dhl.com/us-en/home/footer/privacy-notice.html
Submission: On April 24 via api from IE — Scanned from DE
Effective URL: https://www.dhl.com/us-en/home/footer/privacy-notice.html
Submission: On April 24 via api from IE — Scanned from DE
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</form>Text Content
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* Ship Now
DOCUMENT AND PACKAGE
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* Express document and package shipping
* Retailers or volume shipping (Business Only)
PALLETS, CONTAINERS AND CARGO (BUSINESS ONLY)
--------------------------------------------------------------------------------
* Explore Freight Services
DHL FOR BUSINESS
--------------------------------------------------------------------------------
* Frequent Shipping Options
* Enterprise Logistics Services
Our Supply Chain division creates custom solutions for enterprise-sized
organizations.
Discover what makes DHL Supply Chain the perfect fit as your outsourced
logistics provider (3PL).
Explore DHL Supply Chain
* Customer Service
Scroll Right Scroll Right
* Customer Portal Logins
* Alerts
* Find a Location
* Search
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* Track
TRACK YOUR SHIPMENT
Find the status of your in transit shipment
up to 10 codes Track
Please enter your tracking number(s)
* Track by DHL Express Reference
* Ship
START SHIPPING
--------------------------------------------------------------------------------
GET A QUOTE
SHIP NOW
LEARN MORE ABOUT
--------------------------------------------------------------------------------
DOCUMENT AND PACKAGE
* Express document and package shipping
* Retailers or volume shipping (Business Only)
PALLETS, CONTAINERS AND CARGO
Business Only
Air and ocean freight, plus customs and logistics services with DHL Global
Forwarding
Explore Freight Services
DHL FOR BUSINESS
Frequent Shippers
Ship regularly or often, learn about the benefits of opening an account
Frequent Shipping Options
* Enterprise Logistics Services
ENTERPRISE LOGISTICS SERVICES
Our Supply Chain division creates custom solutions for enterprise-sized
organizations.
Discover what makes DHL Supply Chain the perfect fit as your outsourced
logistics provider (3PL).
Explore DHL Supply Chain
* Customer Service
Scroll Right
* Search
* Customer Portal Logins
LOG IN TO
* MyDHL+
* DHL eCommerce Solutions Customer Web Portal
* myDHLi
* MySupplyChain
* DHL Trade Automation Services
* DHL SameDay
* LifeTrack
Learn About Portals
* Track
TRACK YOUR SHIPMENT
Find the status of your in transit shipment
up to 10 codes Track
Please enter your tracking number(s)
* Track by DHL Express Reference
* Ship
* Get a Quote
* Ship Now
DOCUMENT AND PACKAGE
--------------------------------------------------------------------------------
* Express document and package shipping
* Retailers or volume shipping (Business Only)
PALLETS, CONTAINERS AND CARGO (BUSINESS ONLY)
--------------------------------------------------------------------------------
* Explore Freight Services
DHL FOR BUSINESS
--------------------------------------------------------------------------------
* Frequent Shipping Options
* Enterprise Logistics Services
Our Supply Chain division creates custom solutions for enterprise-sized
organizations.
Discover what makes DHL Supply Chain the perfect fit as your outsourced
logistics provider (3PL).
Explore DHL Supply Chain
* Customer Service
* Customer Portal Logins
* Alerts
* Find a Location
* Search
* Change Location (US)
You are here
PRIVACY NOTICE
Deutsche Post AG and its subsidiaries operating under the brand DHL (hereinafter
called 'DHL') is pleased that you have visited our website and are interested in
our company, products and services. It is important to us to protect your
personal data during handling throughout the entire business process. In the
following, we explain what information DHL collects when you visit our website
and how this information is used.
* Contact Data Protection
* Cookie Settings
Personal Data
* What is Personal Data
* Who Is Responsible
* Types of Data We Process
* Use of Cookies
How We Use Your Data
* Visiting Our Website
* Performance of Contract
* How Long Do We Keep Data
* Will My Data Be Passed On
Who Processes Your Data
* Processing for Advertising
* Social Media
* Jobs and Careers
* Services and Products
What Are My Rights
* Right to Obtain
* Right to Object
* Right to Withdraw
* Data Security
Divisions & Services
* Information Services
* Divisional Privacy Notices or Terms & Conditions
* Changes to Privacy Notice
SCOPE OF THIS PRIVACY NOTICE
Deutsche Post AG and its subsidiaries operating under the brand DHL (hereinafter
called 'DHL') is pleased that you have visited our website and are interested in
our company, products and services. It is important to us to protect your
personal data during handling throughout the entire business process.
In the following, we explain what information DHL collects when you visit our
website and how this information is used.
This Privacy Notice applies to all users of our services, websites,
applications, features or other services anywhere in the world, unless covered
by a separate Privacy Notice. This Privacy Notice applies to the following
categories of individuals:
* Shippers: shippers, including their employees, or individuals who send a
shipment
* Shipment receivers: any individual who receives a shipment
* Persons showing interest in us and our services
* Business partners: business partners, including their employees
* Employment candidates: individuals that apply for a job with us
All the above subjects are referred to as “you” or “your”.
What is Personal Data?
Personal data means any information relating to an identified or identifiable
natural person ('data subject'); an identifiable natural person is one who can
be identified, directly or indirectly, in particular by reference to an
identifier such as a name, an identification number, location data, an online
identifier or to one or more factors specific to the physical, physiological,
genetic, mental, economic, cultural or social identity of that natural person.
This includes information such as your real name, address, telephone number and
date of birth. Information which cannot be linked to your real identity - such
as favorite websites or number of users of a site - is not considered personal
data.
* Who is Responsible?
This Privacy Notice applies for the data processing carried out by:
Deutsche Post AG
Charles-de-Gaulle-Str. 20
53113 Bonn
Germany
Data Protection Officer of controller, contact details:
Deutsche Post AG
Global Data Protection
53250 Bonn
If you have queries with regard to the processing of your personal data,
please contact the Data Protection Officer.
If you have any further queries regarding data protection in connection with
our website or the services offered there, please contact data protection:
Contact Data Protection
--------------------------------------------------------------------------------
TYPES OF DATA WE PROCESS
We only process your personal data when required for a specific and allowed
purpose.
CONTACT DATA
Information to contact you e.g. when you use one of our services.
Such as: your name, phone number, address, email address
PROFILE DATA
Information on your dhl profile e.g. to set your delivery preferences.
Such as: your delivery preferences, order
SHIPMENT DATA
Information enabling the pick-up and delivery of your shipment e.g. status of
your shipment.
Such as: your address, shipment documents, shipment no.
SURVEY DATA
Information communicated by you to one of our employees or by filling in an
online survey e.g. when you call our customer service.
Such as: your name, email, phone number
*
*
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--------------------------------------------------------------------------------
WHAT ARE THE PURPOSES OF AND THE LEGAL BASIS FOR THE PROCESSING OF PERSONAL
DATA?
* Visiting our Website
DHL is committed to preserving the privacy of users of our websites. When you
visit our web pages, The following data are collected: IP address, hostname
of the accessing computer, website from which you accessed this website, a
list of the sites you visited within the scope of our overall Internet
presence, the date and duration of your visit, notification of whether the
visit was successful, volume of data transferred, information about the
identification data of the browser type and operating system used by you.
Temporary storage of this data is necessary during your visit to the website
in order to allow the website to be delivered to you. Further storage in log
files is performed to ensure the functionality of the website and the
security of our IT systems. The legal basis for the processing of the
aforementioned data categories is therefore Art. 6 (1) (f) of the European
General Data Protection Regulation (GDPR). Due to the said purposes, in
particular to guarantee security and a smooth connection setup, we have a
legitimate interest to process this data.
Additional personal information such as your name, address, telephone number
or e-mail address is not collected unless you provide this data voluntarily,
e.g. while completing an online contact form, as part of a registration,
survey, competition or an information request.
The data are deleted as soon as they are no longer needed to achieve the
purpose for which they were collected. For the provision of the website, this
is the case when the session terminates. The log files (access logs) are kept
for administrators to access directly and exclusively for a period of 24
hours. After that, they are only available indirectly through a restore from
backup tapes and are permanently deleted after 30 days.
As far as you have enabled geo localization functions in your browser,
respectively in your operating system we will use this data to offer you
location-based services (e.g. location of the nearest branch, packing station
etc.). The legal basis for geo-localization is your consent according Art. 6
(1) (a) GDPR by enabling the respective function. We will not use this data
for any other purpose. If you disable this function your data will be deleted
in due time.
* Use of Cookies
This website uses cookies and similar technologies, (hereafter
“technologies”), which enable us, for example, to determine how frequently
our internet pages are visited, the number of visitors, to configure our
offers for maximum convenience and efficiency and to support our marketing
efforts.
When you access our website, a Privacy Preference Center will inform you that
technically necessary cookies are set and, in addition, that your consent is
required to the use of certain technologies, such as analytical cookies or
similar technologies.
The processing of data by means of technically necessary cookies is based on
our legitimate interest according to Art. 6 (1) f) GDPR to ensure that you
can use our website the best possible way, to ensure that our website
operates correctly and to guarantee an convenient and undisturbed user
experience. These kinds of cookies are stored exclusively for the duration of
your visit to our website. They are automatically deleted when you close your
browser.
In addition, you will be informed via the Privacy Preference Center that we
use other technologies (performance, functional or analytics technologies)
for storing information about visitors who repeatedly access one of our
internet pages. The purpose of using these technologies is to be able to
offer you optimal user guidance as well as to "recognize" you and thus be
able to present (as much as possible) diversified internet pages and new
contents during repeated use. These technologies will only be processed on
the basis of your prior given consent according to Art. (1) a) GDPR.
You will find more information under the Privacy Preference Center including
the option to revoke a given consent.
Notwithstanding the information in the Preference Center, and only if you
have consented to the use of cookies and other technologies as described
above, we also use them for the purposes described below.
* Social Media
1. Introduction
Deutsche Post AG (hereinafter called 'DHL') is pleased that you have visited
our social media presences and are interested in our company and our products
and services. In the following, we would like to inform you about certain
issues related to data protection that apply when you visit our social media
presences.
* Our social media presences are made available by the respective operators
of the social media platform pursuant to the applicable terms and
conditions of use. The respective platform operator is solely responsible
for the technical operation of this profile.
* DHL is solely responsible for the content that DHL posts on this page
(such as information about our company, products, services, sweepstakes,
campaigns) and for our interaction with visitors to our profile.
* The operators of the social media platform operate the entire IT
infrastructure of the platforms. It makes its privacy policy available to
users and has its own separate relationship with registered users of the
platform. The operators of the social media platforms are solely
responsible for all data protection topics involving your user profile, to
which we have no access.
* We have no influence over the data processing by the operators of social
media platforms who collect them. Furthermore, we have no information
regarding the extent to which, the purposes for which or the length of
time that the operators of the social media platforms store personal data
and possibly analyze, link or transfer them to third parties.
* Please note that your personal data can, under certain circumstances, also
be processed outside of the European Union/European Economic Area. This
could result in data protection risks for users because an adequate level
of data protection cannot be guaranteed in such cases and the ability to
assert data subject rights is limited.
* Please see the respective privacy policies and cookie policies for the
social media platforms to learn more about their data processing
activities and how you can exercise your rights vis-á-vis the operators of
the social media platforms.
Facebook: https://www.facebook.com/policy.php
Instagram: https://privacycenter.instagram.com/policy
Twitter: https://twitter.com/de/privacy
LinkedIn: https://de.linkedin.com/legal/privacy-policy
YouTube: https://policies.google.com/privacy?hl=de
TikTok: https://www.tiktok.com/legal/privacy-policy-eea?lang=en
* If you would like to contact DHL directly – in other words, without the
involvement of the social media platforms – please use the contact service
on our website.
2. Contacting the data controller and data protection officer
DHL is the data controller for the information it posts and also for the data
processing that falls in its area of responsibility for the following social
media presences:
* Facebook: https://www.facebook.com/DHL
* Instagram: https://www.instagram.com/dhl_global
* TikTok: https://www.tiktok.com/@dhl
* Twitter: https://twitter.com/deutschepostdhl,
https://twitter.com/DHLGlobal
* YouTube: https://www.youtube.com/dhl
* LinkedIn: https://www.linkedin.com/company/dhl
To the extent that it concerns the processing of personal data as part of
page insights, the following platform operators are jointly responsible,
along with us, for data processing. Joint data processing is based on an
agreement between the joint controllers pursuant to Article 26 of the General
Data Protection Regulation (GDPR).
* Facebook/Instagram: Facebook
* LinkedIn: LinkedIn Pages Joint Controller Addendum
3. Purpose and legal basis of processing
3.1. Data processing in connection with our social media presences
We make use of our social media presences to inform you about, for example,
our company, products, services, campaigns and sweepstakes and to interact
with you regarding various topics and respond to your inquiries. The data
processing performed in this connection is undertaken to safeguard our
legitimate interests in accordance with Article 6(1)(f) of the GDPR. Our
legitimate interest lies in public relations work and communication.
The social media platform operator publishes the information you provide on
our profile, such as comments, likes, images and videos, and we process this
information solely for the abovementioned purposes. We reserve only the right
to erase illegal content should this be necessary. This applies, for example,
to posts that constitute infringements of the law or are unlawful, hate
comments, suggestive comments (explicitly sexual content) or attachments
(such as images or videos), which under circumstances violate copyrights,
privacy rights, criminal law or Deutsche Post AG’s ethics rules.
Data are also collected for the purpose of holding and processing
sweepstakes. The details, such as which data are processed and the purpose of
the processing, can be found in the privacy notices and terms and conditions
of the respective contest.
If you would like to exchange personal data with us, we recommend that you
contact our customer service.
3.2. Data processing of page insights for statistical purposes
The social media platform operators from Facebook, Instagram and LinkedIn
provide us with page insights, for which we are jointly responsible together
with the platform operators. Page insights are anonymous statistics that are
generated as a result of certain events and are tracked by social media
platforms via cookies and similar technologies when a user such as you
interacts with our social media profile. We can use the page insights, which
contain no personal data, to see which content is particularly accessed by
which group of individuals. This allows us to optimize our social media
presence. This represents a legitimate interest on our part for the
processing that takes place. The legal basis for data processing related to
page insights is Article 6(1)(f) of the GDPR. We would like to point out that
data processing can also take place independent of whether you are logged in
or registered on the social media platform. We are unable to influence the
use of cookies and similar technologies on the social media platform and, in
this respect, refer you to your ability as a user to change your settings
regarding the related data processing via the respective cookie banner on the
social media platform (granting or not granting your consent).
3.3. Social media monitoring
We use social media monitoring in order to obtain a picture of how our
business, our products and our services are viewed and, based on this,
identify potential for improvement. This entails analyzing posts on the
social media platform based on the channel links used and relevant hashtag
links. Only those posts to which you allow full public access will be used
for this. The legal basis for processing personal data as part of social
media monitoring is Article 6(1)(f) of the GDPR because we have a legitimate
interest in identifying in freely accessible statements possible deficits in
our products or services and responding appropriately.
4. Rights of the data subject
You may exercise your rights as set forth in this Privacy Notice by using our
contact form.
If you would like to exercise your rights as a data subject vis-à-vis the
social media platform operators, please use the contact options provided by
the platform operators on the social media platforms. Should we receive an
inquiry that falls within the area of responsibility of the social media
platforms, we will forward it to them for further processing.
5. Storage periods
The length of time during which your data are stored will depend on the
particular context of the processing and will be based on the parameters
imposed by data protection law. All public posts you make on our profiles
will remain on our profiles for an unlimited time, unless we erase them on
the basis of an update of the original post, a breach of law or an
infringement of our guidelines. You may of course erase your posts, comments
and the like at any time yourself or exercise your right to have us erase
them.
In the case of the social media platform operators’ erasure of your data, we
have no influence over this and therefore refer you to the privacy policy of
the respective platform operator.
PERFORMANCE OF A CONTRACT
For pre-contractual and contractual reasons, we also need personal data to
provide our services and comply with the obligations arising from contractual
agreements concluded with you.
On dhl.com we offer the following services:
1. Get a Quote
2. DHL for Business
3. Track & Trace
4. Ship Now
5. Customer Service
6. Duty and Tax Prepayment
* Get a Quote
In order to get back to you via email or phone to make you an offer, you can
use one of our Get a Quote services. Depending on the country you are
residing and in order to get you to the right expert team or tool within DHL,
we either ask whether you would like to ship parcels or documents, cargo /
freight or international business mail and whether you are a business or
private customer.
Based on this information your request will be directed to our business
units [DHL Express, DHL Global Forwarding, DHL Freight, DHL Parcel, DHL
eCommerce Solutions, DHL Paket] and you will immediately receive a product
card with price and further details from the business unit(s) which offer
best suits your request. It could also be that we ask you for the following
details: country of origin and destination including city and postcode (we
need an approximate origin and destination in order to give you a quote for
your shipment as accurate as possible) and weight and dimension of the
shipment. Depending on your request we might also ask the quantity, whether
documents or dangerous goods are involved or whether it is palletized or
stackable. This information is also forwarded to one of our business
units [DHL Express, DHL Global Forwarding, DHL Freight, DHL Parcel, DHL
eCommerce Solutions, DHL Paket] and you will immediately receive a product
card shown with price and further details regarding your shipment and
optional add-ons.
By clicking on the “continue to booking” button you will be forwarded to the
respective business unit´s booking tool system [MyDHL+, myDHLi, MyDHL
Parcel]. Hence, on dhl.com we basically do not collect or otherwise process
your personal data for our Get a Quote service. However, if data is
nevertheless considered personal, such as the city and postcode, the legal
basis for this is the contract in progress (Art. 6 (1) b) GDPR) and a
legitimate interest in being able to submit our offer as accurately as
possible (Art. 6 (1) f) GDPR).
Provided that no statutory or contractual retention periods needs to be
observed, your request will be stored for a maximum of 30 days with the
relevant business unit which finally made the quote as proof of proper
processing and for the purpose of further optimizing services. On dhl.com the
respective data is stored for a maximum of 30 days if you have used the safe
shipment service and unless not earlier deletes by yourself.
* DHL for Business
If you are using or DHL for Business service we ask you for the shipping
destination, the volume and the frequency of the shipment. Based on this
information and your shipping needs, your request will be send to our
business units [DHL Express, DHL Global Forwarding, DHL Freight, DHL
Parcel, DHL eCommerce Solutions, DHL Paket] and allocated to those which
services best fit your requirements. In order to get in touch with you as
soon as possible we also ask you for your company´s name, your name, business
address, email address and phone number. This data will also be forwarded to
the respective business units and is necessary to take steps at your request
prior to entering into a contract and / or for the performance of a contract.
The legal basis is therefore Art. 6 (1) b) GDPR.
Provided that no statutory or contractual retention periods need to be
observed, your request will be stored for a maximum of 30 days with the
relevant business unit which finally made the quote as proof of proper
processing and for the purpose of further optimizing services.
* Track & Trace
You can use the Track and Trace service to track shipments addressed to you
or sent by you, and also view the expected time of delivery. To this end the
tracking information is sent to the respective business unit [DHL Global
Forwarding, DHL Freight, DHL Parcel, DHL eCommerce Solutions, DHL Supply
Chain] to find the status of the shipment. You will also receive all
important detailed information about your shipment from the respective
business unit. In addition, the sender or recipient can also receive further
information about the shipment in question by e-mail or SMS. For this
purpose, the e-mail address or mobile phone number of the recipient of the
notification can be stored and the notification activated. In this context,
the person entering the data must ensure that the notification recipient
agrees to the processing of e-mail address, mobile phone number and
notification.
The following data are processed as part of shipment tracking: shipment
number, name and address of the sender, name and address of the recipient,
e-mail address of the sender/recipient if applicable, name and address of the
alternative recipient if applicable, customer data of the sender, product or
service name, shipment history, signature of the recipient, confirmation that
a minimum age has been checked (over 16/over 18).
The data are processed for the purpose of fulfilling the contract on the
basis of Art. 6(1) (b) GDPR.
To enhance user convenience, when using shipment tracking DHL automatically
generates a list of the last shipment number searched for via the shipment
search: This function saves you having to re-enter the shipment number when
checking the shipping status of your shipment. In this context, you can name
individual shipments according to your preference (“Shipment title"). For
this purpose, the application saves a list of the last shipment searches in a
cookie.
* Ship Now
Our Ship Now service leads you to our various customer portals of our
business units [DHL Express, DHL Global Forwarding, DHL Freight, DHL
Parcel, DHL eCommerce Solutions, DHL Paket] (e.g. MyDHL+, DHL eCommerce Web
Portal, my DHLi or DHL Interactive). You can also continue as guest and you
will be forwarded to our business unit which best meets you shipping needs.
In any case we will not process your personal data at this stage. Same
applies if you would like to schedule a redelivery. After a few questions
about your shipment you will be directed to our various customer portals
where you can arrange the redelivery in detail.
* Customer Service
You can contact us at any time with questions via our Customer Service.
Depending on the respective business unit, you will either be forwarded
directly to the website of the respective business unit or we ask you to fill
out a contact form beforehand, which requests the following data categories
and then forwards them to the respective responsible business unit: your
customer reference no., your name, the name of your company, postal address,
email address and telephone no. country / region and the sector you are
working for. The legal basis is Art. 6 (1) (b) GDPR, as this processing is
carried out in order to prepare or to fulfil a contract. Furthermore, you
provide the data voluntarily for the purpose of contacting us, so your
consent is another legal basis, Art. 6 (1) (a) GDPR.
In addition you have the option to consent to promotional emails about our
services. To this end we also forward your contact data to our business units
[DHL Express, DHL Global Forwarding, DHL Freight, DHL Parcel, DHL eCommerce
Solitions, DHL Paket] . The legal basis for this is your consent according to
Art. 6 (1) (a) GDPR.
* Duty and Tax Prepayment
For select DHL eCommerce Solutions participating countries, you may be
contacted via email and/or SMS for an option to prepay the import duties
and/or taxes on your shipment. This service is optional and presented to you
to help alleviate any delays in the customs clearance process in your
residing country due to duty and tax collection. If you wish to not
participate in this offering, you may select “No Thanks” on the website
linked in the email/SMS or wait until the prepayment window expires.
If you would like to submit prepayment of duties and/or taxes on the website,
you will be requested to enter your credit card information and billing
details or checkout using your Paypal credentials. All transactions will be
processed by our payment provider (Reach UK Ltd.). The payment provider will
verify and authenticate the transaction based on the payment and billing
information provided by you. Once successful payment is submitted, you will
receive a payment confirmation email at the email address entered in the
Billing Information section. Your shipment will continue to the destination
country and clear customs with the duties and/or taxes paid (DDP).
The duty and/or tax payable by you is calculated by a customs broker based on
the shipment information provided by the retailer/shipper responsible for the
sale of goods. We do not accept liability or responsibility for any incorrect
information supplied to us by the retailer/shipper in relation to the items
shipped. All email/SMS requests for the Duty and Tax Prepayment service will
be sent to the recipient’s email and phone number provided to us by the
retailer/shipper.
Further information on data protection in specific services and products is
available at the relevant divisional Customer Portal and / or the respective
local privacy notice.
Customer Portals
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PROCESSING FOR ADVERTISING PURPOSES
When you visit our web page we offer you a broad variety of information about
DHL, about our products, services and events. In particular you can get
information about our:
1. Events & Webinars
2. Delivered.
3. Spotlight
4. Newsletters
* Events & Webinars
If you would like to participate in one of our Events and/or Webinars, you
will be redirected to the appropriate registration page. There we basically
collect the following personal data: your name, your email address and who is
your main contact at DHL. Depending on the respective sector we may also ask
for your company name, your seniority and whether you have previously done
business with DHL. The legal basis is Art. 6 (1) (b) GDPR, as this processing
is carried out in order to fulfil the contract (attending the event).
* Delivered.
You have the option there to consent to promotional emails about our
services. To this end we also forward your contact data to our business units
[DHL Global Forwarding, DHL Freight, DHL Parcel, DHL eCommerce Solutions, DHL
Supply Chain] . The legal basis for this is your consent according to Art. 6
(1) (a) GDPR. You may unsubscribe at any time by clicking the relevant link
at the bottom of the Spotlight mail. You can also revoke the consent at any
time with effect for the future using the contact address provided.
* Spotlight
If you subscribe to DHL Spotlight to know first about new articles we only
collect your email address and it is not used for any other purpose. The
legal basis for this is your consent according to Art. 6 (1) (a) GDPR. You
may unsubscribe at any time by clicking the relevant link at the bottom of
the Spotlight mail. You can also revoke the consent at any time with effect
for the future using the contact address provided. If you unsubscribe from
Spotlight or revoke your consent, the corresponding data will be removed or
blocked from the mailing list and will no longer be processed for these
purposes.
Notwithstanding the foregoing, if you are an existing DHL customer, your
postal data (e.g. name, address) will be processed to contact you in order to
provide you with the latest information about our offers, news, products and
services. Apart from an existing consent, which is based on Art. 6 (1) a)
GDPR, we will process your e-mail address exclusively in order to provide you
with information regarding DHL own and similar products. Legal basis for the
aforementioned processing to keep you updated regarding our own and similar
products is Art. 6 (1) f) GDPR. The processing of customer data for own
direct marketing purposes is regarded as carried out for a legitimate
interest. You have the right to object at any time to the said processing. To
exercise your right, simply get in touch with us by using the contact details
mentioned under "Who is Responsible".
* Newsletters
If you register for one of our newsletters, we are entitled to use your
e-mail address for this purpose. The legal basis for this data processing is
your consent pursuant to Art. 6 (1) (a) GDPR. You may unsubscribe from the
newsletter at any time by clicking the relevant link at the bottom of the
newsletter. You can also revoke the consent at any time with effect for the
future using the contact address provided. If you unsubscribe from our e-mail
communications or revoke your consent, the corresponding data will be removed
or blocked from the mailing list and will no longer be processed for these
purposes.
Including your e-mail address in a blocking list is effected in order to
safeguard our legitimate interests pursuant to Art. 6 (1) (f) GDPR. Our
legitimate interest lies in not sending you any information by e-mail in the
future.
DATA RETENTION & THIRD PARTIES
* Jobs and Careers at Deutsche Post and DHL
Career opportunities within Deutsche Post DHL Group are as diverse as our
teams all over the world. With approximately 600,000 employees in over 220
countries, we connect people, improving their lives. If you would like to
apply for one of our open jobs you will find more information here and, also
on data protection, here.
* How Long We Keep Your Data
We will keep your data for as long as necessary to fulfill our purposes, to
execute our contracts and to comply with any legal obligation. The retention
period may differ per country based on applicable country laws.
We continuously strive to minimize the retention period of data where the
purpose, the law or contracts allows us to do so. The data that we collect
based on your consent will be kept until you withdraw your consent.
* Will My Data Be Passed On
DHL does not share, sell, transfer or otherwise disseminate your personal
data to third parties and will not do so in future, unless required by law,
unless required for the purpose of the contract or unless you have given
explicit consent to do so. For instance, it may be necessary to pass on your
address and order data to our contractors when you order products. Further
information on data protection in specific services and products is available
at the relevant Customer Portal.
However, in the context of the data processing as described in this Privacy
Notice and the respective legal basis given, DHL will transfer your data to
the following categories of recipients:
* DPDHL Group companies: transfer is required within the DPDHL Group, its
legal entities and shared service centers to provide and improve our
products and services (e. g. our Get a Quote or Frequent Shipment
Services). Transfers can also occur to manage our relationship with you,
to identify you, to answer your requests and to comply with your privacy
rights.
* Third party business partners: The transfer to third party business
partners is limited to what is required by applicable law and / or in
order to fulfill our contractual obligations.
* Third party processors: which process data are contractually obliged to
maintain strict confidentiality as per Art. 28 GDPR. DHL retains
responsibility for safeguarding your personal data in such circumstances.
The business partners follow the instructions of DHL, and this is
guaranteed by technical and organizational measures, as well as by means
of checks and controls.
* Public authorities: transfer is required by applicable law (e.g. to fulfil
a legal obligation during shipment processing).
Your data is only transferred outside the European Economic Area (EEA) to
other Deutsche Post DHL Group companies, third party business partners or
public authorities when permitted by applicable data protection law. In such
cases, we will make sure that appropriate safeguards are in place to ensure
the transfer of your data (e.g. our binding corporate rules, standard
contractual clauses).
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WHAT ARE MY DATA SUBJECT'S RIGHTS?
You have the following rights:
You can request information as to what personal data is stored
You can request that we correct, delete or block your personal data provided
these actions are permitted by law and in compliance with existing contractual
conditions.
You can request to receive personal data you have provided in a structured,
commonly used and machine-readable format.
You may lodge a complaint with the supervisory authority.
*
*
Previous button text Next button text
Find Your Data Protection Authority Contact DHL Data Protection
* Right to Obtain
You can obtain your information by contacting data protection here:
Contact Data Protection
* Right to Object
The right to object applies for all processing of personal data which is
based on Art. 6 (1) f) GDPR.
* Right to Withdraw Your Consent
You have the right to withdraw your consent with effect for the future at any
time.
To exercise your right, simply get in touch with us by using the contact
details mentioned under "Who is Responsible" or via the button below:
Contact Data Protection
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HOW ABOUT DATA SECURITY
DHL takes the security of your data very seriously. We have implemented various
strategies, controls, policies and measures to keep your data secure. We keep
our security measures under close review. We use safeguards such as firewalls,
network intrusion systems, and application monitoring. Where appropriate, we
secure your data by using pseudonymization and encryption techniques when
storing and transferring your data. For instance, your data is saved in a secure
operating environment which is not accessible to the public. In certain cases,
your personal data is encrypted by Secure Socket Layer technology (SSL) during
transmission. This means that an approved encryption procedure is used for
communication between your computer and the DHL servers if your browser supports
SSL. We ensure that there are strict physical access controls in our buildings
and certified data centers.
As a part of our security strategy, we have set up auditing programs to make
sure that our systems and services comply with the DPDHL information security
policy, and by extension the ISO 27001 standard.
In addition, we are taking a number of ongoing measures to reduce risk, such as
(but not limited to) training our employees regularly and organizing incident
simulation exercises by our Cyber Defense Center.
Should you wish to contact DHL by e-mail or contact forms, we would like to
point out that the confidentiality of the information sent cannot be guaranteed.
The contents of (e-mail) messages can be read by third parties. We therefore
recommend you send us confidential information only by post.
* Where Do I Find Service Specific Information Regarding the Processing of
Personal Data?
Further information on data protection in specific services and products is
available at the relevant Customer Portal.
* DPDHL Data Privacy Policy
The "DPDHL Data Privacy Policy" regulates the Group-wide standards for data
processing with a special focus on so-called third country transfers, meaning
transfers of personal data to countries outside the EU, which do not have an
adequate level of data protection. If you are interested in learning more
about the "DPDHL Data Privacy Policy", please download the following
document:
DPDHL DATA PRIVACY POLICY
* DPDHL Data Privacy Policy
pdf 274.5 KB
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FIND ADDITIONAL INFORMATION ON OUR TERMS AND CONDITIONS IN THE FOLLOWING AREAS:
* Definition of Terms
Advance Arrangements
The shipper or consignee must contact DHL Global Forwarding prior to the
tender of the shipment(s).
Bill of Lading
The documents made out by or on behalf of the shipper that constitute the
contract between the shipper and DHL Global Forwarding for the carriage of
freight.
Assembly / Distribution
Service The acceptance of two or more shipment parts from multiple shippers
at a single origin airport; the assembly of such parts into one shipment for
transportation purposes; and/or the distribution of two or more shipment
parts to multiple consignee addresses at a single destination airport.
Beyond Delivery (*)
Pickup or delivery area (*) in the DHL Global Forwarding Service Guide,
indicating additional charge applicable.
Business Day / Holidays
Business day is defined as 8:00 a.m. to 5:00 p.m. Monday through Friday,
excluding Saturdays, Sundays and holidays.
Observance of local holidays may cause delivery delays. Deliveries scheduled
on a holiday will be rescheduled for the next business day.
Carriage
Equivalent to transportation, refers to movement of shipments, including all
services and operations of DHL Global Forwarding incidental thereto.
Consignment
Equivalent to the term "shipment," one or more pieces tendered by one shipper
at one time, at one address, and receipted for in one lot, and moving on one
Bill of Lading to one consignee at one destination address.
Consignee
The person or company whose name appears on the Bill of Lading as the party
to whom the shipment is to be delivered by the forwarder.
Consignor
See Shipper.
Costume Jewelry
Jewelry with a declared value or actual value of less than $100.00 per pound.
Delivery Service
The transportation of inbound shipments from the airport or the DHL Global
Forwarding terminal to the consignee.
Forwarder
DHL Global Forwarding.
Inside Pickup and Delivery
Pickup and delivery at locations other than a loading dock/platform or
outside entrance of a building.
Legal Holidays
Refers to any national, state or local holiday.
Oversized Freight
Any shipment consisting of an individual piece of unusual shape, or weighing
over 250 pounds, or with a dimension exceeding 60 inches.
Pickup Service
The transportation of outbound shipments from the shipper to the airport or
the DHL Global Forwarding terminal.
Re-Delivery Service
Repeated delivery attempts of shipments that cannot be delivered on the first
attempt and is returned to the DHL Global Forwarding terminal.
Regular Delivery Service
The transportation and delivery of inbound shipments during regularly
scheduled trips from the airport or DHL Global Forwarding's terminal to the
consignee.
Regular Pickup Service
The transportation of outbound shipments from the shipper to the airport or
DHL Global Forwarding terminal on regularly scheduled trips.
Shipment
A single consignment, consisting of one or more pieces, moving from one
shipper at one time, at one address, and receipted for in one lot, and moving
on one Bill of Lading or shipping document to one consignee at one address.
Shipper
The person or company whose name appears on the Bill of Lading as the party
who tenders a shipment to DHL Global Forwarding.
Special Pickup and/or Delivery Service
The pickup and/or delivery of a shipment:
* After hours or Saturdays, Sundays and holidays
* Where pickup and/or delivery must be made at a specific time or by
appointment only
* Where a vehicle must be specially dispatched or rerouted at the request of
the shipper or consignee
* Where forwarding schedules require special service to meet service
parameters
* Shipment Acceptability
Shipments Acceptable
Defined as shipments which comply with the rules and regulations of DHL
Global Forwarding Rules Tariff No. 1 and all laws, ordinances, and other
governmental rules and regulations governing their transportation by DHL
Global Forwarding.
Shipments Not Acceptable
DHL Global Forwarding will not accept for transportation or be responsible
for the following goods:
* Anything prohibited by law
* Banknotes, bills of exchange, bonds, certificates, coins, currency of any
nation, deeds, evidence of debt, mortgages, uncancelled revenue or postage
stamps, stock certificates, shares, share coupons, travelers checks, war
savings and savings stamps, any form of negotiable paper or instruments
* Gold and silver bullion, coined or un-coined, concentrates, cyanide,
precipitates, sulfides or any other form of gold or silver bullion or
precious metals including platinum
* Gems, cut or uncut, precious or semi-precious
* Human remains (cremated or disinterred)
* Liquor, beer, wine or spirits
* Shipments not properly packed or of inherent nature such that
transportation could not be furnished without loss or damage to these
shipments (used containers, containers that are open, broken, rattle, etc)
* Live animals, birds, fish, reptiles, and insects
* Furniture, household goods, personal effects, used-not for resale
* Shipments consigned to Post Office Boxes or "To Order Of"
* Firearms
* Shipments not expressly covered elsewhere but likely to cause damage to
other shipments, equipment, crew or passengers
* C.O.D. shipments with a C.O.D amount exceeding $50,000
Shipments Acceptable Under Special Conditions
Consignments in the following categories will be accepted for carriage only
when advance arrangements have been made with DHL Global Forwarding or DHL
Global Forwarding's representative:
* Shipments with a declared value or shipment value protection requested
exceeding $100,000
* Shipments consisting of individual pieces of unusual shape, or weighing
over 250 pounds or with a dimension exceeding 60 inches
* Shipments requiring special handling devices, tailgate equipment, special
attention or care enroute
Right of Inspection
As permissible by law, DHL Global Forwarding reserves the right to open and
inspect shipments and to notify the appropriate authorities if they contain
contraband, illegal materials or controlled substances. Charges for Weight
Transportation charges for a shipment will be assessed on the gross weight of
the shipment based on the greater of the following:
* Actual weight
* Cubic dimensional weight
* Minimum weight (where applicable)
Cubic dimensional weight will be derived from the cubic measurement of the
shipment in whole inches (length x width x height) on the basis of one pound
for each 194 cubic inches (for Domestic Air) or fraction thereof. Fractions
of pounds will be assessed at the charge for the next higher pound. DHL
Global Forwarding may re-weigh a shipment and rate it accordingly.
Declared Value
DHL Global Forwarding provides, at added cost, excess declared value
protection for shippers who elect to declare a value in excess of DHL Global
Forwarding's tariff liability ($.50 per pound, $50.00 minimum). By declaring
the actual value of their goods, shippers are afforded protection against
loss or damage to their shipment caused by carrier or forwarder negligence.
Shipment Value Protection
DHL Global Forwarding provides, at added cost, all risk shipment value
protection. Shippers who elect to purchase shipment value protection by
entering an amount in the shipment value protection section on the DHL Global
Forwarding Bill of Lading are entitled to all the benefits of declared value
protection plus the added protection against loss or damage caused by adverse
weather, earthquakes, etc., commonly described as acts of God.
Consequential, Incidental, & Special Damages
DHL GLOBAL FORWARDING WILL NOT BE LIABLE FOR SPECIAL, CONSEQUENTIAL, OR
INCIDENTAL DAMAGES, REGARDLESS OF DHL GLOBAL FORWARDING KNOWLEDGE THAT SUCH
DAMAGES COULD BE INCURRED.
* Shipment Preparation
Preparation By Shipper
The shipper shall be responsible for preparing and presenting a
non-negotiable DHL Global Forwarding Bill of Lading with each shipment
tendered for transportation. Shipments will be subject to DHL Global
Forwarding Rules Tariff #1 and tariffs governed thereby. If the shipper fails
to present such Bill of Lading to DHL Global Forwarding at the time of
tendering the shipment, DHL Global Forwarding may accept the shipment if
accompanied by a non-negotiable shipping document or memorandum. No DHL
Global Forwarding Bill of Lading or other shipping document or memorandum
issued or accepted by DHL Global Forwarding shall be negotiable. Each such
shipment, regardless of the form of the shipping document or memorandum
accepted by DHL Global Forwarding shall be subject to DHL Global Forwarding's
tariffs in effect on the date of acceptance of such shipment.
Preparation, Completion or Correction By DHL Global Forwarding
DHL Global Forwarding will, at the request of the shipper, prepare the Bill
of Lading on behalf of the shipper. If the Bill of Lading delivered with the
consignment does not contain all required information, or if the Bill of
Lading contains any error, DHL Global Forwarding may complete or correct the
Bill of Lading to the best of DHL Global Forwarding's ability without
liability or obligation to do so.
Conditions
The terms and conditions of the DHL Global Forwarding Bill of Lading shall
apply at all times while the shipment is being handled and shall be binding
upon the shipper, the consignee and DHL Global Forwarding.
Apparent Order & Condition of the Consignment
If the condition of the consignment and/or packaging is different from the
shipper's description, DHL Global Forwarding shall insert on the Bill of
Lading the apparent order and condition of the shipment as received by DHL
Global Forwarding.
Packing & Marking Requirements
Consignments must be packed in a way to: 1) insure safe transportation with
ordinary care in handling, and 2) not injure persons or damage property. Each
piece shall be legibly and durably marked with the name and full address of
the shipper and consignee, with the marks and numbers appearing on the
Shipper's Letter of Instruction (SLI) or Bill of Lading.
* Service Guide Applications
Applications of Service Guide
Except as otherwise provided herein, this guide is applicable with all DHL
Global Forwarding tariffs and subsequent replacements and revisions, and is
governed by DHL Global Forwarding Rules Tariff #1.
Except as otherwise proved herein, the guide contains rules, regulations,
pickup and delivery points and charges that apply as follows:
The City Served section of this guide names a representative list of cities
where pickup and delivery services are provided.
For cities not listed, contact your local DHL Global Forwarding office The
pickup and delivery services are also governed by the same rules and
regulations that govern the airport-to-airport transportation of the
respective shipments, including cubic measurement provisions as provided.
Application of Rates & Charges
* Rates and charges are published in United States currency and are payable
in lawful currency of the U.S.
* Unless otherwise provided, charges will be assessed on the actual,
chargeable or minimum weight; whichever is
* Charges will be assessed at the rates in effect on the day of acceptance
of the shipment by DHL Global Forwarding
* In computing charges, fractions of less than one-half cent will be omitted
and fractions of one-half cent or more will be considered as one cent
* Fractions of pounds will be assessed at the charge for the next higher
pound
* Dimensional weight charges will be assessed in accordance with DHL Global
Forwarding Rules Tariff #1
Pickup & Delivery Services
Pickup and delivery service will be provided at no additional charge, unless
designated in this Guide as a Beyond (*) area, or is not listed, and are
subject to the following provisions unless otherwise specified:
* Special pickup or delivery must be arranged in advance for any shipment
defined as Shipments Acceptable Under Special Conditions
* Special pickup or delivery service will be provided only on instructions
from the shipper (on the waybill or other shipping document) or from the
consignee. DHL Global Forwarding must receive such instructions prior to
removal of the shipment from the terminal at destination
* Additional fees will be charged for special pickup and/or delivery
services
* Pickup and/or delivery service will not be provided when addresses are not
directly accessible to vehicles. Shipments will not be handled beyond
loading platforms, shipping rooms or doorways directly accessible to
vehicles unless advance arrangements are made and applicable special
handling charges assessed
* Loading and unloading incidental to pickup and delivery service will not
be provided for pieces that cannot be loaded or unloaded by one person (a
single piece weighing in excess of 250 lbs.), unless advance arrangements
have been made
* Special pickup and/or delivery service will be provided only upon advance
arrangements
* Responsibility for non-observance of conditions relating to shipments
which are not acceptable for carriage rests upon the shipper and
consignee, who jointly and severally are liable to DHL Global Forwarding
for any loss, damage, delay, liability or penalties which may result from
any such shipments
Undeliverable Shipments
DHL Global Forwarding will make all reasonable efforts to deliver each
shipment to the consignee at the address specified.
If a shipment is undeliverable for any reason, DHL Global Forwarding will
notify the shipper to arrange for the shipment's return. The charges
associated with the original shipment remain due and payable within 15 days
from the invoice date. On receipt of the shipper's instructions, the shipment
will be held for pickup, re-delivered or returned to the shipper, and the
shipper will be billed for the applicable charges.
If no instructions are received from the shipper within 60 days of the date
of shipment, DHL Global Forwarding will dispose of the shipment at public or
private sale.
Re-Delivery
DHL Global Forwarding has the option to charge for each re-delivery of a
shipment when the initial attempt at delivery cannot be completed. After
three (3) attempted deliveries or ten (10) business days from the date of the
shipment, whichever occurs first, the shipment will be considered
undeliverable (see Undeliverable Shipments).
Special Handling Fees
Additional charges may apply for shipments picked up or delivered at a
steamship dock, wharf or pier, private residence, or convention or trade
show. Contact your local DHL Global Forwarding office.
Re-Delivery Service:
A shipment which cannot be delivered on the first attempt of delivery to the
consignee, will be returned to DHL Global Forwarding's terminal and the
consignee notified. Re-delivery will be made only upon request of the
consignee or shipper and will be performed by regular delivery service or by
special delivery service in accordance with instructions from the consignee
or shipper. An additional delivery charge may apply for each subsequent
attempted delivery of such shipment
* Detention of Vehicle/Waiting Time: When vehicles are held for loading
and/or unloading, an added fee per hour or part thereof per vehicle will
be made for all time in excess of 20 minutes. Charges based on time will
be computed by multiplying the hourly rate by the time involved
* Storage Charge: At destination, DHL Global Forwarding will store
non-hazardous or nonperishable shipments without charge for up to 72 hours
from the time of arrival, excluding of Sundays and legal holidays. After
72 hours, DHL Global Forwarding, at its option, may continue to hold such
shipment as agent for the shipper or consignee for an additional charge
* Two-Man Service: An additional charge per shipment, in addition to all
other applicable charges, will be assessed for pickup or delivery where
DHL Global Forwarding requires an additional person to complete pickup or
deliver
* Liftgate Service: An additional charge per shipment, in addition to all
other applicable charges, will be assessed for pickup or delivery
requiring the use of liftgate equipment
* Inside Pickup or Delivery: An additional charge will be assessed for
inside pickup or delivery of shipments in excess of 100 pounds
Terms of Payment
Rates and charges published herein and in tariffs governed hereby are stated
in United States currency and are payable in lawful currency of the United
States.
DHL Global Forwarding is not required to provide credit privileges. The
invoice date begins the credit term cycle and payment is due upon receipt of
invoice. Failure to keep the account current will result in the account being
placed on a "cash only" status. This status may impair the ability to use DHL
Global Forwarding's services and have an effect on any discount program. In
the event a lawsuit is brought by DHL Global Forwarding to collect charges,
the party responsible for DHL Global Forwarding's charges will be liable for
all reasonable costs thereof which include, but are not limited to, attorney
fees, interest and court costs. Please refer to the DHL Global Forwarding
Bill of Lading for Conditions of Contract.
Refunds for overpayment of transportation charges will not be issued to the
extent the account is more than 60 days past due, and overpayment will be
applied against any invoices that are more than 60 days past due.
* Prepaid means charges will be billed to and paid by the shipper
* Collect means charges will be billed to and paid by the consignee
* Third Party means charges will be billed to and paid by someone other than
the shipper or consignee. Note: The shipper is liable for, and will be
billed for, all charges and fees, plus all special handling fees, if the
consignee or third party refuses to make payment
* Cash On Pickup means charges are collected in advance and prior to the
shipment moving
* F.C.C.O.D. means freight charges will be collected from consignee on
delivery
Collect on Delivery (C.O.D.) Service
DHL Global Forwarding offers C.O.D. Service consisting of carriage of goods
to the consignee, collection of cash (subject to limitations), cashier's,
certified, traveler's or company check or money order made payable to the
shipper, and delivery of a check or money order to the shipper of the goods.
The shipper of the goods via C.O.D. Service is responsible for specifying the
type and amount of the check or money order to be collected on the Shipper's
Receipt or shipping document. The full amount of the C.O.D. and all other
collect charges is payable in cash (subject to limitations), cashier's,
certified, traveler's or company check or money order.
No privileges of examination or trial will be given prior to collection of
the C.O.D. No partial collection of the amount of the C.O.D. will be made. No
partial delivery of a C.O.D. shipment will be made unless the full amount of
the C.O.D. has been collected.
If the consignee cannot be located, or fails or refuses for any reason to pay
the C.O.D. amount, the shipment will be treated as an Undeliverable Shipment.
Any such shipment which the consignee refuses to accept from DHL Global
Forwarding may be stored or disposed of at the shipper's sole risk and
expense, and any costs for storage and disposal of such goods may be charged
to the shipper's account and shall be recoverable by DHL Global Forwarding.
C.O.D. Applications
Checks (including cashier's, certified, traveler's and company checks) and
money orders for the C.O.D. amount will be collected at the shipper's sole
risk. DHL Global Forwarding shall have no liability for any loss, including,
but not limited to, risk of non-payment and/or forgery.
After collection, the C.O.D. check and money order will be promptly forwarded
to the shipper via U.S. mail (certified).
The shipper may arrange release of shipper's C.O.D. amount – the release of
the shipper's C.O.D. amount only in the following manner:
* By instructions placed on the Shipper's receipt or other shipping
documents at the time of acceptance by DHL Global Forwarding
* By written order to DHL Global Forwarding at origin
Restrictions to C.O.D. Service
The following restrictions apply to C.O.D. Service:
* The maximum C.O.D. amount is $50,000.00 per shipment by cashier's,
certified, traveler's or company check
* C.O.D. collections in cash will not exceed $1,000.00
* C.O.D. service is not available on shipments moving in an Assembly or
Distribution Service
* Web Site Liability
DHL Global Forwarding limits its liability on this Web site and any offers
made through this site to its standard terms and conditions for North America
as stated in our North America Service Guide, our Air Waybills of Lading or
Bills of Lading and this Web site. In the event of a dispute, the "place of
suit" for all legal obligations shall be brought in the City of Plantation,
State of Florida, USA.
--------------------------------------------------------------------------------
DIVISIONAL PRIVACY NOTICES OR TERMS & CONDITIONS
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pdf 128.6 KB
* DHL eCommerce Solutions Americas CCPA Privacy Policy
Click here
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DHL reserves the right to change its Privacy Notice at any time with or without
prior notice. Please check back frequently to be informed of any changes. By
using DHL's websites you agree to this Privacy Notice.
This statement was last updated on:
03/06/2023
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