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WELCOME TO MYVAILLANT WEB

How can we help you?

How can we help you?

Register your heating system

Activate your Smart Home Subscription

Book an appointment




MANAGE YOUR HEATING SYSTEM WITH A MYVAILLANT WEB ACCOUNT.

Do you want to be part of the Vaillant family? Then create an account on
myVAILLANT Web!

Sign up now

Manage your appointments with a few easy steps

Buy and manage your service plans

Receive communications of pending appointments

Sustainability is one of the core values of our company and our culture. It
guides our daily actions. That is why, we have made it our mission to help shape
the energy transition with our climate-friendly and environmentally friendly
systems for heating, cooling and hot water.

Register now

Get the best plan for your registered appliances

Manage your appointments

Register now


FAQS


HERE ARE OUR MOST FREQUENTLY ASKED QUESTIONS:

How often can I renew the protection plan for my boiler?



Our Maintenance and Support plan offers 12 Month protection for your heating
system. In partnership with Domestic and General Services Limited, these plans
are designed to provide maintenance for your boiler and controls include: Annual
servicing, exclusive access to our Boiler Care portal, a dedicated contact
centre, available 7 days a week, 364 days a year, repairs up to the value of
£1,500, hints and tips to maintain your boiler. You can also renew this plan
annually to help protect your boiler for longer.

How can I pay for the Vaillant Maintenance Plan?



The Vaillant Maintenance and Support plan is payable monthly by direct debit –
this also gives you the benefit of the Direct Debit Guarantee. Your plan will be
automatically renewed after 12 months, making sure that your boiler is
continuously protected.

How do plan renewals work?



Maintenance Plans are renewed automatically, offering you and your heating
system the peace of mind that comes with uninterrupted protection year after
year.

Is my boiler too old to be protected?



You can take out a plan for any boiler less than 8 years old. Once you have
entered into a maintenance plan, this will renew automatically year after year
with no cap on the appliance age.

How do I know what kind of boiler I have?



Combination boilers are typically the most popular boiler and are compact with
no separate hot water cylinder or cold water storage tank. System boilers
require a separate hot water cylinder (usually found in an airing cupboard), and
are usually found in larger homes with multiple bathrooms. Regular boilers
require both a hot water cylinder and cold water storage tank (usually found in
the loft), and are usually present in homes with older radiator systems. If
you're still unsure what kind of boiler you have, your local installer will be
able to advise you.

Do you need to inspect my boiler first?



No – your boiler protection plan will become effective 30 days after we receive
your application. However, your boiler must be in good working condition when
you apply or your plan might be invalidated.

What is the maximum value of boiler repairs I can have?



If an issue is found during the annual service or your boiler stops working, we
can arrange for onsite visits by our own nationwide network of Gas Safe
registered boiler engineers, to the value of £1,500.

What do I do if I have a problem with my boiler or central heating?



Our Boiler Care portal provides a series of hints and tips to help keep your
boiler running at it's most efficient and to help keep it running at its best.
However, if you find a problem with your boiler or central heating that you are
unable to resolve, you can request a repair through our repair line: 0330 100
3143. This number can also be found on your plan document.

Can I find a boiler engineer myself?



We have a nationwide network of Gas Safe registered engineers that we monitor
and guarantee to carry out any necessary work. Whilst you are welcome to find a
third party engineer, we typically don't recommend or advise this as they have
not been approved by us to perform any repairs.

What do I do if I smell gas?



If you begin to smell gas in your home, it is important to take swift action:
Call the National Gas Emergency Service on 0800 111 999. Avoid turning on any
lights or electrical equipment. Open all doors and windows in your house. Leave
the premises as quickly as possible. The National Gas Emergency will send an
engineer to secure your boiler and ensure that it is safe. You should then
contact us for any repair that are needed.

Why can't I see my service history?



We are currently working on developing myVAILLANT Web to show history for your
appliance.

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