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10.07.2023 07:50 Hours CET


YOUR OPTIONS IN THE EVENT OF FLIGHT DISRUPTIONS

Here you will find all the important services, assistance, and tips you need to
help your customers quickly in the event of a flight disruption.

More info
13.03.2024 15:34 Hours CET


VER.DI CALLS ON SECURITY STAFF AT SEVERAL GERMAN AIRPORTS TO STRIKE ON 14 AND 15
MARCH 2024

The union ver.di has called on security staff for strikes on Thursday, 14 March
2024 at Berlin, Cologne/Bonn (CGN), Hamburg, Karlsruhe/Baden Baden and
Stuttgart airports and on Friday, 15 March 2024 at Hannover Airport.

More info
11.03.2024 17:42 Hours CET


FLIGHT SCHEDULE DISRUPTIONS ON 14 MARCH 2024 DUE TO A STAFF MEETING AT AUSTRIAN
AIRLINES

The Bord works council and the vida trade union have announced another works
meeting at Austrian Airlines for Thursday, 14 March 2024. For this reason,
Austrian Airlines unfortunately has to make adjustments to the flight schedule
again.

More info
10.03.2024 10:08 Hours CET


TWP 2405: FLIGHT SCHEDULE DISRUPTIONS AT LUFTHANSA ON 12 AND 13 MARCH 2024

The UFO union has called on Lufthansa cabin crews to go on a strike on Tuesday,
12 March 2024 and on Wednesday, 13 March 2024.

More info
07.03.2024 08:09 Hours CET


IMPORTANT INFORMATION ON FLIGHT CANCELLATIONS FROM 6 THROUGH 9 MARCH 2024

More info
06.03.2024 09:25 Hours CET


TWP 2404: FLIGHT SCHEDULE DISRUPTIONS ON 8 MARCH 2024 AT AUSTRIAN AIRLINES

The works council Board and the trade union vida have postponed the works
meeting planned for Friday, 8 March 2024. Unfortunately, the cancelled flights
cannot be reinstated.

More info
05.03.2024 14:51 Hours CET


TWP 2403: STRIKE OF THE TRADE UNION VER.DI AT LUFTHANSA FROM 7 MARCH (4 A.M.
CET) THROUGH 9 MARCH 2024 (7.10 A.M. CET)

The trade union ver.di has called on Lufthansa ground staff to go on a warning
strike from Thursday, 7 March 2024 4 a.m. (CET) through Saturday, 9 March 2024
7.10 a.m. (CET).

More info
01.03.2024 13:59 Hours CET


FLIGHT SCHEDULE DISRUPTIONS ON 1 MARCH 2024 DUE TO A STAFF MEETING AT AUSTRIAN
AIRLINES

The staff meeting of the works council Board and the trade union vida for the
flying personnel of Austrian Airlines has turned into a warning strike.

More info
28.02.2024 08:23 Hours CET


STRIKE OF THE TRADE UNION VER.DI – NO IMPACT ON LUFTHANSA FLIGHT OPERATIONS
CURRENTLY EXPECTED

The trade union ver.di has called on Lufthansa Technik staff to go on a
three-day warning strike from Wednesday, 28 February through Friday, 1 March
2024.

More info
28.02.2024 08:21 Hours CET


STRIKE ACTIONS OF BRUSSELS AIRLINES CABIN CREWS FROM 28 FEBRUARY THROUGH 1 MARCH
2024

One of the cabin crew unions have called on their members at Brussels Airlines
to strike from Wednesday, 28 February 2024 through Friday, 1 March 2024.

More info
18.02.2024 17:11 Hours CET


STRIKE OF THE TRADE UNION VER.DI AT LUFTHANSA FROM 20 FEBRUARY (4 A.M. CET)
THROUGH 21 FEBRUARY 2024 (7.10 A.M. CET)

The trade union ver.di has called on Lufthansa ground staff to go on a warning
strike for 27 hours on Tuesday, 20 February 2024 4 a.m. (CET) through Wednesday,
21 February 2024 7.10 a.m. (CET).

More info
16.02.2024 19:37 Hours CET


THE PILOTS UNION HAS CALLED ON ITS MEMBERS AT DISCOVER AIRLINES TO STRIKE FROM
17 FEBRUARY THROUGH 19 FEBRUARY 2024

The pilots union Vereinigung Cockpit (VC) has called on its members at Discover
Airlines to strike from Saturday, 17 February 2024 00.01 a.m. through Monday, 19
February 2024 11.59 p.m. (CET).

More info
06.02.2024 08:53 Hours CET


STRIKE OF THE TRADE UNION VER.DI AT LUFTHANSA FROM 7 FEBRUARY (4 A.M., CET)
THROUGH 8 FEBRUARY 2024 (7.10 A.M., CET)

The trade union ver.di has called on Lufthansa ground staff to go on a warning
strike for 27 hours on Wednesday, 7 February 2024 4 a.m. (CET) through Thursday,
8 February 2024 7.10 a.m. (CET) Due to the strike, we currently assume that
around 10 to 20 percent of Lufthansa flights will take off.

More info
03.02.2024 09:45 Hours CET


THE PILOTS UNION HAS CALLED ON ITS MEMBERS AT DISCOVER AIRLINES TO STRIKE ON 4
AND 5 FEBRUARY 2024

The pilots union Vereinigung Cockpit (VC) has called on its members at Discover
Airlines to strike from Sunday, 4 February 2024 00.01 a.m. through Monday, 5
February 2024 11.59 p.m. (CET).

More info
31.01.2024 16:17 Hours CET


TWP 2402: RESTRICTIONS AT SECURITY CHECKPOINTS AT VARIOUS GERMAN AIRPORTS ON 1
FEBRUARY 2024

The trade union ver.di has announced strikes by security staff at several German
airports (Berlin, Bremen, Dresden, Düsseldorf, Erfurt, Frankfurt, Hamburg,
Hannover, Cologne/Bonn, Leipzig and Stuttgart) on Thursday, 1 February
2024. Passengers can therefore expect considerable restrictions at security
checkpoints.

More info
25.01.2024 12:38 Hours CET


TRADE UNIONS VC AND UFO HAVE CALLED FOR A STRIKE AT DISCOVER AIRLINES ON 26
JANUARY 2024

The German unions Vereinigung Cockpit (VC) and UFO have called on their members
at Discover Airlines to strike on Friday, 26 January 2024 from 0:01 a.m. to
11:59 p.m. (CET).

More info
22.01.2024 17:12 Hours CET


TWP 2401: LUFTHANSA OFFERS GOODWILL POLICY FOR LUFTHANSA EXPRESS RAIL TRAVELERS
TO AND FROM FRANKFURT

Long-distance services of Deutsche Bahn will be partially suspended from
Wednesday, 24 January 2024 (2 a.m.) to Monday, 29 January 2024 (6 p.m.) due to a
strike by the railway union GDL. For this reason, many Lufthansa Express Rail
trains to and from Frankfurt Airport (FRA) will be cancelled.

More info
18.01.2024 08:28 Hours CET


WEATHER-RELATED FLIGHT SCHEDULE RESTRICTIONS TO/FROM FRANKFURT AND MUNICH ON 17
AND 18 JANUARY 2024

The forecast bad weather conditions combined with weather warnings from the
German Weather Service will lead to flight schedule restrictions on Wednesday,
17 January and Thursday, 18 January 2024 to and from Frankfurt and Munich.

More info
12.01.2024 15:24 Hours CET


STRIKE ACTIONS OF BRUSSELS AIRLINES' PILOTS ON 13 JANUARY 2024

The pilot unions have called on their members at Brussels Airlines to strike on
Saturday, 13 January 2024. As a consequence, 70-80% of Brussels Airlines flights
to and from Brussels will be cancelled.

More info
08.01.2024 11:34 Hours CET


DISRUPTIONS ON LUFTHANSA EXPRESS RAIL CONNECTIONS FROM 10 JANUARY (2 A.M.)
THROUGH 12 JANUARY 2024 (6 P.M.)

Long-distance services of Deutsche Bahn will be partially suspended from
Wednesday, 10 January 2024 (2 a.m.) to Friday, 12 January 2024 (6 p.m.) due to a
strike by the railway union GDL. For this reason, many Lufthansa Express Rail
trains to and from Frankfurt Airport (FRA) will be cancelled.

More info
22.12.2023 18:30 Hours CET


THE PILOTS' UNION VEREINIGUNG COCKPIT (VC) HAS CALLED ON ITS MEMBERS AT DISCOVER
AIRLINES TO STRIKE ON 23 DECEMBER 2023

The pilots' union Vereinigung Cockpit (VC) has called on its members at Discover
Airlines to strike on 23 December 2023 from 8:00 a.m. to 1:00 p.m. (CET).

More info
18.12.2023 13:57 Hours CET


INFORMATION ON ERRONEOUS BRUSSELS AIRLINES FLIGHT CANCELLATIONS PUBLISHED ON 14
DECEMBER 2023

Due to a technical error in the reservation system, Brussels Airlines published
several flight cancellations on Thursday, 14 December 2023 – mainly for
departures on 31 March 2024 and 1 April 2024.

More info
15.12.2023 19:42 Hours CET


LUFTHANSA GROUP AIRLINES PLAN TO RESUME FLIGHTS TO TEL AVIV

Starting 8 January 2024, the airlines of the Lufthansa Group plan to
resume flights to Tel Aviv.

More info
07.12.2023 08:08 Hours CET


DISRUPTIONS ON LUFTHANSA EXPRESS RAIL CONNECTIONS FROM 7 DECEMBER (10 P.M.)
THROUGH 8 DECEMBER 2023 (10 P.M.)

Long-distance services of Deutsche Bahn will be partially suspended from
Thursday, 7 December 2023 (10 p.m.) to Friday, 8 December 2023 (10 p.m.) due to
a strike by the railway union GDL. For this reason, many Lufthansa Express Rail
trains to and from Frankfurt Airport (FRA) will be cancelled.

More info
06.12.2023 16:06 Hours CET


WEATHER-RELATED FLIGHT SCHEDULE RESTRICTIONS

After the extreme weather situation of the past days with snow and freezing
rain, the Lufthansa Group airlines expect flight operations to return to normal
again.

More info
04.12.2023 15:14 Hours CET


TWP 2305: LUFTHANSA GROUP AIRLINES OFFER GOODWILL POLICY FOR TRAVELERS TO/FROM
MUNICH

Regular flight operations at Munich Airport are still not possible due to the
winter weather in Germany. The airlines of the Lufthansa Group are offering a
goodwill policy for flights to and from Munich.

More info
03.12.2023 08:55 Hours CET


FLIGHT OPERATIONS AT MUNICH AIRPORT STILL RESTRICTED

After reopening of the airport in Munich today, only limited airport operations
will be possible and not all planned flights can be operated.

More info
02.12.2023 21:42 Hours CET


MUNICH AIRPORT CLOSED FOR ARRIVALS AND DEPARTURES

Due to heavy snowfalls, flight operations at Munich Airport are cancelled up
until Sunday morning, 3 December 2023 6:00 am.

More info
02.12.2023 09:00 Hours CET


FLIGHT SCHEDULE DISRUPTIONS ON FLIGHTS TO AND FROM MUNICH

Due to the winter weather conditions, flights to and from Munich (MUC) may be
delayed or cancelled.

More info
24.11.2023 20:25 Hours CET


TWP 2304: LUFTHANSA GROUP AIRLINES OFFER GOODWILL POLICY FOR TRAVELERS TO/FROM
TEL AVIV, BEIRUT, AMMAN AND AQABA

Austrian Airlines, Brussels Airlines, Eurowings, Lufthansa and SWISS have
suspended flights to and from Tel Aviv up to and including 7 January 2024 and to
and from Beirut up to and including 14 December 2023.

More info
22.11.2023 11:56 Hours CET


FLIGHT DISRUPTIONS DUE TO A STRIKE OF GROUND HANDLING STAFF IN ITALY ON 24
NOVEMBER 2023

Italian trade unions have called for a strike of ground handling staff
on Friday, 24 November 2023. For this reason, the flight schedules of the
Lufthansa Group airlines to and from Italian airports may be disrupted.

More info
15.11.2023 08:45 Hours CET


DISRUPTIONS ON LUFTHANSA EXPRESS RAIL CONNECTIONS FROM 15 NOVEMBER (10 P.M.)
THROUGH 16 NOVEMBER 2023 (6 P.M.)

Long-distance services of Deutsche Bahn will be partially suspended from
Wednesday, 15 November 2023 (10 p.m.) to Thursday, 16 November 2023 (6 p.m.) due
to a strike by the railway union GDL. For this reason, many Lufthansa Express
Rail trains to and from Frankfurt Airport (FRA) will be cancelled.

More info
19.10.2023 11:07 Hours CET


FLIGHT DISRUPTIONS DUE TO A GENERAL STRIKE IN ITALY ON 20 OCTOBER 2023

Italian trade unions have called for a general strike in air traffic
on Friday, 20 October 2023. For this reason, the flight schedules of the
Lufthansa Group airlines to and from Italian airports will be disrupted.

More info
15.10.2023 18:23 Hours CET


GWP012: GROUPS WAIVER POLICY FOR GROUP BOOKINGS TO/FROM TEL AVIV

The airlines of the Lufthansa Group have published a Groups Waiver Policy for
unticketed groups incl. allotments and negospace to/from Tel Aviv, Beirut, Amman
and Aqaba.

More info
13.10.2023 09:39 Hours CET


FLIGHT SCHEDULE DISRUPTIONS AT AUSTRIAN AIRLINES ON 14 OCTOBER 2023 DUE TO A
STAFF MEETING

Due to a staff meeting of the Works Council Board for the flying personnel,
there will be adjustments to the Austrian Airlines flight schedule on the
morning of Saturday, 14 October 2023.

More info
07.09.2023 16:54 Hours CET


FLIGHT DISRUPTIONS DUE TO A GENERAL STRIKE IN ITALY ON 29 SEPTEMBER 2023

Italian trade unions have called for a general strike in air traffic
on Friday, 29 September 2023. For this reason, the flight schedules of the
Lufthansa Group airlines to and from Italian airports will be disrupted.

More info
07.09.2023 11:02 Hours CET


FLIGHT DISRUPTIONS DUE TO A GENERAL STRIKE IN ITALY ON 8 SEPTEMBER 2023

Italian trade unions have called for a general strike in air traffic on Friday,
8 September 2023. For this reason, the flight schedules of the Lufthansa Group
airlines to and from Italian airports will be disrupted.

More info
23.08.2023 10:26 Hours CET


PROBLEMS WITH YOUR BAGGAGE

You can find out where to claim compensation for damage, as well as where to get
information about your delayed item of baggage, here.

More info
13.07.2023 14:29 Hours CET


FLIGHT DISRUPTIONS DUE TO A GENERAL STRIKE IN ITALY ON 15 JULY 2023

Italian trade unions have called for a general strike in air traffic on
Saturday, 15 July 2023. For this reason, the flight schedules of the Lufthansa
Group airlines to and from Italian airports will be disrupted.

More info
02.06.2023 14:56 Hours CET


FLIGHT DISRUPTIONS DUE TO A GENERAL STRIKE IN ITALY ON 4 JUNE 2023

Trade unions in Italy have called for a general strike on Sunday, 4 June 2023.
This will also affect air traffic and we therefore expect disruptions to the
Lufthansa Group airlines flight schedule to and from Italy.

More info
02.05.2023 08:42 Hours CET


FLIGHT DISRUPTIONS DUE TO A GENERAL STRIKE IN ITALY ON 3 MAY 2023

Trade unions in Italy have called for a general strike on Wednesday, 3 May 2023.
This will also affect air traffic and we therefore expect disruptions to the
Lufthansa Group airlines flight schedule to and from Italy.

More info
28.04.2023 15:17 Hours CET


FLIGHT DISRUPTIONS DUE TO AIR TRAFFIC CONTROLLERS' STRIKE IN FRANCE ON 1 MAY
2023

The ATC unions in France have called a strike for Monday, 1 May 2023. This will
also affect air traffic to and from France and we therefore expect disruptions
to the Lufthansa Group airlines flight schedule to and from French airports.

More info
24.04.2023 11:26 Hours CET


STRIKE BY THE TRADE UNION VER.DI AT BERLIN AND HAMBURG AIRPORTS ON 24 APRIL 2023

On Monday, 24 April 2023, the German trade union ver.di has called for a strike
of the airport security staff in Berlin (BER) and of the handling agent staff in
Hamburg (HAM). 

More info
20.04.2023 11:35 Hours CET


STRIKE BY THE TRADE UNION VER.DI AT DUSSELDORF, COLOGNE/BONN AND HAMBURG
AIRPORTS ON 20 APRIL 2023 AND 21 APRIL 2023 AND AT STUTTGART AIRPORT ON 21 APRIL
2023

For Thursday, 20 April 2023 and Friday, 21 April, the trade union ver.di has
called for a one-day strike of the security staff at the airports in Dusseldorf
(DUS), Cologne/Bonn (CGN) and Hamburg (HAM) and for Friday, 21 April 2023 at the
airport in Stuttgart (STR). Cancellations and delays are expected in the
Lufthansa Group flight schedule to and from these airports. Cancelled flights
can be checked in Altea CM and/or OneRes.

More info
24.03.2023 07:53 Hours CET


STRIKE BY THE TRADE UNION VER.DI AT GERMAN AIRPORTS ON 26 MARCH AND 27 MARCH
2023

For Monday, 27 March 2023, the trade union ver.di has called for a one-day
strike at several German airports - this will severely affect flight operations.
For Munich Airport, these restrictions will additionally already apply on
Sunday, 26 March 2023.

More info
21.03.2023 17:57 Hours CET


FLIGHTS FROM MUNICH: DISRUPTIONS EXPECTED ON 23 MARCH 2023 DUE TO A STRIKE BY
SECURITY PERSONNEL

Due to a strike by security personnel at Munich (MUC) Airport planned for
Thursday, 23 March 2023 from 8:00 a.m. to 2:00 p.m., there will be considerable
restrictions in ground handling and at the security checks at the airport.

More info
16.03.2023 08:28 Hours CET


STRIKE BY THE TRADE UNION VER.DI UNION AT DÜSSELDORF, COLOGNE/BONN AND STUTTGART
AIRPORTS ON 17 MARCH 2023

For Friday, 17 March 2023, the trade union ver.di has called for a one-day
strike at the airports in Düsseldorf (DUS), Cologne/Bonn (CGN) and Stuttgart
(STR). As a result, disruptions to flight operations and a significant number of
flight cancellations are to be expected.

More info
12.03.2023 09:23 Hours CET


STRIKE BY VER.DI UNION AT BERLIN, BREMEN, HAMBURG AND HANOVER AIRPORTS ON 13
MARCH 2023

Due to an announced strike by the ver.di trade union, there may be cancellations
and delays on Lufthansa Group flights to and from Berlin (BER), Bremen (BRE),
Hamburg (HAM) and Hanover (HAJ), probably all day on Monday, 13 March 2023.

More info
10.03.2023 15:38 Hours CET


POSSIBLE FLIGHT DISRUPTIONS TO AND FROM FRANCE FROM 7 TO 12 MARCH 2023

Due to a general strike in France from Tuesday, 7 March through Sunday, 12 March
2023, there may be disruptions on Lufthansa Group flights to and from France.

More info
09.03.2023 14:36 Hours CET


FLIGHTS FROM MUNICH: DISRUPTIONS EXPECTED ON 10 MARCH 2023 DUE TO A STRIKE BY
SECURITY PERSONNEL

Due to the strike by security personnel at Munich (MUC) Airport planned for
Friday, 10 March 2023 from 5:00 a.m. to 10 a.m., there will be considerable
restrictions in ground handling and at the security checks at the airport.

More info
24.02.2023 08:57 Hours CET


STRIKE BY VER.DI UNION AT DÜSSELDORF (DUS) AND COLOGNE/BONN AIRPORTS (CGN) ON 27
FEBRUARY 2023

The trade union ver.di has called for warning strikes at Düsseldorf (DUS) and
Cologne/Bonn (CGN) airports.

More info
16.02.2023 10:39 Hours CET


STRIKE BY VER.DI UNION AT SEVERAL GERMAN AIRPORTS ON 17 FEBRUARY 2023

The trade union ver.di strike call at the airports of Frankfurt, Munich,
Stuttgart, Hamburg, Hanover, Dortmund and Bremen on Friday, 17 February 2023 is
expected to have a massive impact on flight operations.

More info
15.02.2023 11:19 Hours CET


FLIGHT DISRUPTIONS DUE TO AN IT OUTAGE IN FRANKFURT

Currently, the airlines of the Lufthansa Group are affected by an IT outage.
This is causing flight delays and cancellations. We regret the inconvenience
this is causing our passengers.

More info
06.02.2023 08:19 Hours CET


INFORMING OF FLIGHT IRREGULARITIES DUE TO WEATHER CONDITIONS

Due to poor weather conditions or anticipated winter weather, regional
disruptions to the flight schedules of the Lufthansa Group airlines may occur at
any time during the winter months.

More info
27.01.2023 08:26 Hours CET


VER.DI UNION CALLS FOR STRIKE AT DÜSSELDORF AIRPORT ON 27 JANUARY 2023

As a result of this strike, there may be significant disruptions to flight
operations and delays in the handling of flights. This will affect all airlines
taking off and landing at Düsseldorf Airport.

More info
24.01.2023 09:20 Hours CET


STRIKE BY VER.DI UNION AT BERLIN AIRPORT (BER) ON 25 JANUARY 2023

Due to the announced warning strike at Berlin Brandenburg Airport, no passenger
flights will be possible to/from Berlin (BER) on Wednesday, 25 January 2023. 

More info
07.12.2022 13:30 Hours CET


NATIONAL MANIFESTATION TO IMPACT FLIGHT OPERATIONS FROM/TO BRUSSELS AIRPORT ON
16 DECEMBER 2022

Brussels Airlines to cancel flights on 16 December 2022 to and from Brussels
Airport.

More info
31.10.2022 13:22 Hours CET


NATIONAL MANIFESTATION TO IMPACT FLIGHT OPERATIONS FROM/TO BRUSSELS AIRPORT ON 9
NOVEMBER 2022

Brussels Airlines to cancel flights on 9 November 2022 to and from Brussels
Airport.

More info
15.10.2022 13:24 Hours CET


THE PILOTS' UNION VEREINIGUNG COCKPIT (VC) HAS CALLED ON ITS MEMBERS AT
EUROWINGS TO STRIKE FROM 17 OCTOBER THROUGH 19 OCTOBER 2022

The pilots' union Vereinigung Cockpit (VC) has called on its members at
Eurowings Germany to strike for three days – from 00:00 on Monday, 17 October
2022 through 23:59 on Wednesday, 19 October 2022.

More info
05.10.2022 08:24 Hours CET


THE PILOTS' UNION VEREINIGUNG COCKPIT (VC) HAS CALLED ON ITS MEMBERS AT
EUROWINGS TO STRIKE ON 6 OCTOBER 2022

The Vereinigung Cockpit (VC) pilots' union has called on its members
at Eurowings Germany to strike on Thursday, 6 October 2022, between 00:01 and
23:59 hours.

More info
07.09.2022 11:29 Hours CET


VEREINIGUNG COCKPIT (VC) PILOTS' UNION CALLS OFF STRIKE

Lufthansa flights will take place as planned in the coming days.

More info
01.09.2022 09:14 Hours CET


LUFTHANSA TO CANCEL ALMOST ALL FLIGHTS ON 2 SEPTEMBER 2022 DUE TO PILOTS’ STRIKE

The pilots' union Vereinigung Cockpit (VC) has called on Lufthansa cockpit staff
to go on strike on Friday, 2 September 2022. 

More info
16.08.2022 14:05 Hours CET


LUFTHANSA TO PUBLISH ADDITIONAL FLIGHT CANCELLATIONS FOR OCTOBER 2022 AND
2022/2023 WINTER SCHEDULE

In order to be able to offer a reliable and plannable flight schedule for
passengers, Lufthansa is cancelling flights in October 2022 and for the travel
period from 30 October 2022 to 25 March 2023.

More info
27.07.2022 13:21 Hours CET


LUFTHANSA TO PUBLISH FLIGHT CANCELLATIONS FROM AUGUST THROUGH OCTOBER 2022

In order to be able to offer a reliable and plannable flight schedule for
passengers, the Lufthansa flight schedule through October 2022 has to be adapted
to the current conditions.

More info
26.07.2022 12:28 Hours CET


MASSIVE IMPACT OF VER.DI STRIKE ON LUFTHANSA FLIGHT OPERATIONS ON 27 JULY 2022

The warning strike announced by trade union ver.di is having a massive
operational impact in the middle of the peak travel season. Lufthansa will have
to cancel almost the entire flight program at the Frankfurt and Munich hubs on
Wednesday, 27 July 2022. 

More info
25.07.2022 13:03 Hours CET


STRIKE CALL BY THE UNION VER.DI FOR LUFTHANSA GROUND STAFF ON 27 JULY 2022

The union ver.di has called a one-day warning strike for Lufthansa ground staff
throughout Germany. For this reason, we expect massive restrictions for the
Lufthansa flight schedule on Wednesday, 27 July 2022.

More info
20.07.2022 15:09 Hours CET


SIMPLIFIED RULES FOR INVOLUNTARY REISSUES – THROUGH 31 AUGUST 2022

In order to facilitate your handling and to increase the availability of our
Agency Support Teams again, the airlines of the Lufthansa Group have temporarily
simplified the rules for reissues on involuntary basis. 

More info
20.07.2022 14:44 Hours CET


UMNR AND AVIH EMBARGO ON BRUSSELS AIRLINES FLIGHTS FOR NEW BOOKINGS THROUGH 15
AUGUST 2022

For Brussels Airlines flights through 15 August 2022, booking of the care
service for unaccompanied children (UMNR) and the transport of animals in the
hold (AVIH) is not possible.

More info
16.07.2022 08:36 Hours CET


PRACTICAL TIPS AND HELPFUL LINKS FOR TRAVEL PREPARATION

Get an overview of our digital services as well as helpful links and support
your customers with valuable advice to prepare well for travel.

More info
14.07.2022 14:36 Hours CET


UMNR AND AVIH EMBARGO ON LUFTHANSA FLIGHTS FOR NEW BOOKINGS THROUGH 30 SEPTEMBER
2022

For Lufthansa flights from 16 July through 30 September 2022, the booking of the
care service for unaccompanied children (UMNR) and the transport of animals in
the hold (AVIH) is not possible.

More info
13.07.2022 15:43 Hours CET


LUFTHANSA TO PUBLISH ADDITIONAL FLIGHT CANCELLATIONS FOR SUMMER 2022

After the flight cancellations that have already taken place have led to
noticeable relief and a stabilization of flight operations, Lufthansa is
cancelling additional 2,000 flights in Frankfurt and Munich for the coming weeks
in summer.

More info
11.07.2022 17:55 Hours CET


IMPORTANT NOTES FOR REBOOKING GERMAN DOMESTIC FLIGHTS ON LUFTHANSA EXPRESS RAIL

As previously communicated, Lufthansa had to cancel flights in order to improve
operational stability. As part of these flight cancellations, passengers on
cancelled domestic Lufthansa flights to and from Frankfurt will be rebooked on
Lufthansa Express Rail. Even if the passenger does not wish to use the
alternatively booked train connection (LH flight number), they have to check-in
for the train.

More info
04.07.2022 12:12 Hours CET


LUFTHANSA GROUP AIRLINES TO MAKE FLIGHT SCHEDULE ADJUSTMENTS FOR WINTER
2022/2023

In order to be able to offer a reliable and plannable flight schedule for
passengers, Austrian Airlines, Brussels Airlines, Lufthansa and SWISS have to
adjust the originally planned flight schedule to the current situation by
cancelling flights for the travel period from 30 October 2022 to 25 March 2023.

More info
01.07.2022 13:51 Hours CET


LUFTHANSA ADJUSTS FLIGHT AVAILABILITY | SIMPLIFIED RULES FOR REISSUES
(INVOLUNTARY)

Update on Lufthansa measures in the current situation

More info
29.06.2022 11:33 Hours CET


IMPORTANT NOTES REGARDING SHORT-TERM FLIGHT CANCELLATIONS

Please take note of the following information on the handling of short-term
flight cancellations.

More info
29.06.2022 08:55 Hours CET


SWISS MAKES FURTHER SCHEDULE ADJUSTMENTS FROM AUGUST THROUGH OCTOBER 2022

To offer as much planning assurance as possible in these volatile times, SWISS
is proactively making further adjustments to its flight schedules for the period
from August to October 2022. 

More info
23.06.2022 18:00 Hours CET


LUFTHANSA AND EUROWINGS TO PUBLISH ADDITIONAL FLIGHT CANCELLATIONS FOR SUMMER
2022

To offer passengers the best confidence in their planning and to provide
information as early as possible, Lufthansa and Eurowings are adjusting their
flight program for summer 2022.

More info
21.06.2022 11:53 Hours CET


STRIKE ACTIONS OF BRUSSELS AIRLINES COCKPIT AND CABIN CREWS FROM 23 TO 25 JUNE
2022

Union representatives have called on Brussels Airlines cockpit and cabin crews
for social actions from Thursday, 23 June to Saturday, 25 June 2022.

More info
20.06.2022 11:45 Hours CET


BRUSSELS AIRLINES IS FORCED TO CANCEL FLIGHTS ON 20 JUNE 2022 DUE TO NATIONAL
INDUSTRIAL STRIKE

Due to an announced national industrial strike in Belgium and the expected
impact at Brussels Airport (BRU), Brussels Airlines is forced to cancel almost
all of its flights departing from Brussels on Monday, 20 June 2022.

More info
01.06.2022 08:20 Hours CET


REMINDER: REBOOKING AND REFUND OF OLD (UNUSED) TICKETS

Starting 1 June 2022, rebookings and refunds can only be processed according to
the fare conditions.

More info
04.05.2022 14:16 Hours CET


TWP 2201: EXTENDED REBOOKING AND REFUND OPTIONS FOR TRAVELERS TO/FROM UKRAINE
BETWEEN 14 FEBRUARY AND 31 AUGUST 2022

The Lufthansa Group airlines are offering travelers to/from Ukraine with an
original confirmed ticketed date of travel on/after 14 February 2022 and
on/before 31 August 2022 the opportunity to rebook their flight or to have their
tickets refunded free of charge.

More info
25.04.2022 08:06 Hours CET


TWP 2203: TRAVEL CREDIT EMD: ADDITIONAL CONVERSION OPTION FOR EXISTING BOOKINGS

+++ This goodwill policy is no longer valid +++

Converting the ticket value to a Travel Credit EMD – through 31 May 2022.

More info
31.03.2022 11:27 Hours CET


TWP 2202: REBOOKING OPTIONS FOR EXISTING BOOKINGS

+++ This goodwill policy is no longer valid +++

To offer your customers more flexibility for their travel planning, we have
again extended the rebooking deadline for existing bookings.

More info
31.03.2022 11:02 Hours CET


INFORMATION FOR TRAVELERS TO/FROM UKRAINE

Austrian Airlines, Brussels Airlines, Eurowings, Lufthansa und SWISS have
suspended all flights to and from Ukraine through 30 June 2022.

More info
31.03.2022 11:01 Hours CET


INFORMATION FOR TRAVELERS TO/FROM RUSSIA

All Lufthansa Group flights to and from Russia have been cancelled through 30
June 2022.

More info
21.03.2022 13:38 Hours CET


FLIGHTS FROM FRANKFURT: DISRUPTIONS EXPECTED ON 22 MARCH 2022 DUE TO A STRIKE BY
SECURITY PERSONNEL

Due to a strike by security personnel at Frankfurt (FRA) airport planned for
Tuesday, 22 March 2022, there will be considerable restrictions in ground
handling and at the security checks at the airport.

More info
21.03.2022 13:02 Hours CET


DISRUPTIONS EXPECTED ON LUFTHANSA GROUP FLIGHTS FROM BER/BRE/CGN/DUS/HAM/HAJ/STR
ON 22 MARCH 2022

Due to a strike by security personnel at the airports in Berlin, Bremen,
Cologne/Bonn, Dusseldorf, Hamburg, Hanover and Stuttgart planned for Tuesday, 22
March 2022, there will be considerable restrictions in the Lufthansa Group
flight schedule to and from these airports as well as in ground handling and at
the security checks at the airport.

More info
20.03.2022 16:28 Hours CET


INFORMATION FOR PASSENGERS ON FLIGHTS TO GERMANY

Passengers traveling on a flight to Germany must hold various documents that can
be checked both on departure and on arrival / transit in Germany. 

More info
16.03.2022 16:51 Hours CET


GWP011: UKRAINE/RUSSIA – FLEXIBILITY FOR GROUP BOOKINGS WITH DEPARTURES THROUGH
28 FEBRUARY 2023

The airlines of the Lufthansa Group offer the possibility to cancel unticketed
group bookings free of charge for departures between 16 March 2022 and 28
February 2023.

More info
14.03.2022 13:38 Hours CET


FLIGHTS FROM FRANKFURT: DISRUPTIONS EXPECTED ON 15 MARCH 2022 DUE TO A STRIKE BY
SECURITY PERSONNEL

Due to a strike by security personnel at Frankfurt (FRA) airport planned for
Tuesday, 15 March 2022, there will be considerable restrictions in ground
handling and at the security checks at the airport.

More info
14.03.2022 13:32 Hours CET


DISRUPTIONS EXPECTED ON LUFTHANSA GROUP FLIGHTS FROM HAM/STR ON 15 MARCH 2022

Due to a strike by security personnel at the airports in Hamburg (HAM) and
Stuttgart (STR) planned for Tuesday, 15 March 2022, there will be considerable
restrictions in the Lufthansa Group flight schedule to and from these airports
as well as in ground handling and at the security checks at the airport.

More info
14.03.2022 08:39 Hours CET


DISRUPTIONS EXPECTED ON LUFTHANSA GROUP FLIGHTS FROM BER/BRE/CGN/DUS/HAJ/LEJ ON
14 MARCH 2022

Due to a strike by security personnel at the airports in Berlin, Bremen,
Cologne/Bonn, Dusseldorf, Hanover and Leipzig planned for Monday, 14 March
2022, there will be considerable restrictions in the Lufthansa Group flight
schedule to and from these airports as well as in ground handling and at the
security checks at the airport.

More info
02.03.2022 11:00 Hours CET


INFORMATION FOR LUFTHANSA GROUP PASSENGERS TO/FROM CHINA, JAPAN, KOREA AND
KAZAKHSTAN

Due to the closure of Ukrainian and Russian airspace for overflights, the
Lufthansa Group airlines have adjusted the flight routes to/from China, Japan,
Korea and Kazakhstan through 26 March 2022.

More info
15.12.2021 14:00 Hours CET


TWP 2107: REBOOKING OPTIONS FOR EXISTING BOOKINGS

+++ This goodwill policy is no longer valid +++

To offer your customers more flexibility for their travel planning, we have
again extended the rebooking deadline for existing bookings.

More info
03.12.2021 08:08 Hours CET


TO THE USA ONCE AGAIN! WHAT YOU NEED TO KNOW ABOUT ENTRY

We have summarized the most important details about entry into the USA for you.

More info
08.11.2021 14:14 Hours CET


TRAVEL TO THE USA: HOW TO SUPPORT YOUR CUSTOMERS IN THEIR TRAVEL PREPARATIONS

Help your customers get to their business meeting or vacation in the USA
conveniently and relaxed.

More info
18.10.2021 10:28 Hours CET


TRAVEL TO THE USA OPENS AGAIN STARTING 8 NOVEMBER 2021

Good news: Starting 8 November 2021, unrestricted entry to the USA will be
possible again for fully vaccinated travelers from the European Schengen area as
well as from the United Kingdom, Ireland, China, India, South Africa, Iran and
Brazil.

More info
30.09.2021 12:00 Hours CET


TWP 2101: REBOOKING OPTIONS FOR EXISTING BOOKINGS (TICKETS ISSUED ON/BEFORE 31
JULY 2021)

+++ This goodwill policy is no longer valid +++

The airlines of the Lufthansa Group are offering a flexible goodwill policy (TWP
2101). The rebooking/reissue of tickets issued up to and including 31 July 2021
is now possible through 15 January 2022.

More info
15.09.2021 18:48 Hours CET


GWP010: MORE FLEXIBILITY FOR GROUP BOOKINGS WITH DEPARTURES FROM 15 DECEMBER
2021 TO 28 FEBRUARY 2022

The airlines of the Lufthansa Group offer the possibility to cancel group
bookings free of charge for departures between 15 December 2021 and 28 February
2022.

More info
02.08.2021 09:16 Hours CET


SINCE 1 AUGUST 2021: NEW REGULATIONS FOR TRAVELERS ENTERING OR TRANSITING IN
GERMANY

Since 1 August 2021, new regulations apply for entry into the Federal Republic
of Germany. Persons aged 12 or over must, as a rule, possess a negative test
result or proof of vaccination or recovery at the time of departure.

More info
09.07.2021 11:52 Hours CET


CORONAVIRUS INFORMATION HUB: TRAVELING AND CORONA AT-A-GLANCE

In the current situation, there are many factors that influence traveling.
Therefore, we have clearly summarized all important information and links for
you here.

More info
08.07.2021 08:25 Hours CET


PROHIBITION OF THE SALE OF U.S.-BELARUS PASSENGER AIR TRANSPORTATION

Effective 6 July 2021, the U.S. Department of Transportation is prohibiting the
sale of passenger transportation, including codeshare and interline, between the
U.S. and Belarus.

More info
22.05.2021 16:45 Hours CET


AS OF 13 MAY 2021: NEW REGULATIONS FOR TRAVELERS ENTERING OR TRANSITING IN
GERMANY

Information regarding the obligation to provide proof of vaccination, immunity
or negative Covid-19 test on flights to Germany.

More info
11.05.2021 08:08 Hours CET


LUFTHANSA GROUP AIRLINES TO EXTEND FLEXIBLE FARE CONDITIONS THROUGH 1 AUGUST
2021

Change travel plans at any time – rebooking without a change fee for all
Austrian Airlines, Brussels Airlines, Lufthansa, SWISS, Air Dolomiti and
Eurowings fares.

More info
24.02.2021 11:00 Hours CET


LUFTHANSA GROUP AIRLINES TO PUBLISH FLIGHT CANCELLATIONS FOR SUMMER 2021 |
RECONFIRMATION REQUIRED

Austrian Airlines, Lufthansa, SWISS, Air Dolomiti and Brussels Airlines are
reducing their flight offer for summer 2021 (1 May to 30 October 2021).

More info
02.02.2021 12:56 Hours CET


INFORMATION ON COVID-19 TESTING AT AIRPORTS

At many international airports, you can get tested for Covid-19. The test is
usually conducted in the form of a PT-PCR-Tests, in some cases in the form of
other internationally recognized testing procedures for the direct detection of
the SARS-CoV-2 coronavirus (LAMP, TMA as well as WHO-approved antigen tests).

More info
25.01.2021 09:23 Hours CET


UPDATED FACE MASK REQUIREMENT ON FLIGHTS TO/FROM AUSTRIA AND GERMANY

The airlines of the Lufthansa Group are updating the face mask requirement on
selected flights.

More info
21.01.2021 08:31 Hours CET


TWP 2101: REBOOKING OPTIONS FOR EXISTING BOOKINGS (TICKETS ISSUED ON/BEFORE 31
AUGUST 2020)

+++ This goodwill policy is no longer valid and has been replaced by the
new goodwill policy TWP 2101 (Version 2) (11.052021, 11:28 hours) +++

The airlines of the Lufthansa Group are offering a new, simplified goodwill
policy (TWP 2101). The rebooking/reissue of tickets issued up to and including
31 August 2020 is now possible through 31 May 2021.

More info
14.01.2021 15:36 Hours CET


ENTRY REQUIREMENTS FOR ALL LUFTHANSA GROUP DESTINATIONS

Find out about the latest entry regulations for your journey.

More info
14.01.2021 15:11 Hours CET


NEW REGULATIONS FOR TRAVELERS ENTERING GERMANY FROM A RISK AREA

As of 14 January 2021, updated regulations regarding the quarantine and testing
obligations for travelers entering Germany from a region classified as a risk
area by the Robert-Koch-Institute have been in place.

More info
15.12.2020 13:38 Hours CET


COVID-19 TESTS FOR TRAVELERS TO CHINA AVAILABLE AT FRA, VIE AND ZRH – ALSO FOR
TRANSIT PASSENGERS

PCR and IgM antibody testing facilities for travelers flying to Mainland China
are now available at the Lufthansa Group hubs Frankfurt, Vienna and Zurich – for
both local and connecting passengers.

More info
01.12.2020 09:01 Hours CET


FLEXIBLE TRAVEL PLANNING – WITH FREE OF CHARGE REBOOKING THROUGH 28 FEBRUARY
2021

Flexibly adapt travel plans at any time – with free of charge rebooking in all
fares of Austrian Airlines, Lufthansa, SWISS, Air Dolomiti, Brussels Airlines
and Eurowings.

More info
05.11.2020 17:19 Hours CET


TWP 2014: LUFTHANSA GROUP AIRLINES OFFER A GOODWILL POLICY FOR PASSENGERS BOOKED
ON FLIGHTS TO CHINA

Due to the changed entry regulations and the new rules for submitting Covid-19
tests, the Lufthansa Group airlines are offering travelers to China the
opportunity to rebook once free of charge or have their ticket refunded.

More info
20.10.2020 12:51 Hours CET


INFORMATION ON LUFTHANSA FLIGHTS FROM/TO BEIJING STARTING 27 OCTOBER 2020

Due to traffic right restrictions, Lufthansa cannot resume flight operations to
Beijing (PEK) on 27 October 2020 as planned. Instead, Lufthansa is offering a
triangular flight Frankfurt (FRA)–Shenyang (SHE) // Beijing (PEK)–Frankfurt
(FRA).

More info
29.09.2020 08:54 Hours CET


LUFTHANSA GROUP AIRLINES TO PUBLISH FLIGHT CANCELLATIONS FOR THE 2020/2021
WINTER TIMETABLE

Austrian Airlines, Lufthansa, SWISS and Brussels Airlines are reducing their
flight offer for the 2020/2021 winter timetable (25 October 2020 to
27 March 2021).

More info
29.09.2020 08:13 Hours CET


RECONFIRMATION PROCESS FOR BOOKINGS AFFECTED BY FLIGHT CANCELLATIONS

Passengers whose bookings are affected by a flight cancellation are asked to
confirm that they wish to use the new and/or remaining flights as booked.

More info
16.09.2020 18:03 Hours CET


BRUSSELS AIRLINES TO REACTIVATE SELF-SERVICE REFUNDS VIA GDS AND NDC

Brussels Airlines has reactivated the refund functionalities in all reservation
systems.

More info
25.08.2020 09:34 Hours CET


MORE FLEXIBILITY: ALL FARES ARE NOW CHANGEABLE FREE OF CHARGE

Flexibly adapt travel plans at any time – with free of charge rebooking in all
fares.

More info
24.08.2020 09:14 Hours CET


MANDATORY MOUTH-NOSE-MASK ON LUFTHANSA GROUP FLIGHTS

When traveling with Austrian Airlines, Lufthansa, SWISS, Brussels Airlines and
Eurowings, it is mandatory to wear a mouth and nose protection – while boarding,
during the flight and when leaving the aircraft.

More info
18.08.2020 15:09 Hours CET


TWP 2013: REBOOKING OPTIONS FOR NEW BOOKINGS (TICKETS ISSUED FROM 16 MAY TO 31
AUGUST 2020)

+++ This goodwill policy is no longer valid and has been replaced by a new
goodwill policy (TWP 2101) (21.01.2021, 08:44 hrs) +++

More info
30.07.2020 16:28 Hours CET


ENTRY REGULATIONS FOR BELGIUM

As from 1 August 2020, all passengers travelling to and transiting on Belgian
territory need to complete a Passenger Locator Form before boarding their
flight.

More info
28.07.2020 07:59 Hours CET


UMNR SERVICE FOR UNACCOMPANIED MINORS AVAILABLE AGAIN

Unaccompanied children (UMNR) can be booked once again on Austrian Airlines,
Lufthansa and SWISS point-to-point connections from and to Frankfurt, Munich,
Vienna and Zurich.

More info
23.07.2020 12:37 Hours CET


AUSTRIAN AIRLINES, LUFTHANSA AND SWISS TO REACTIVATE SELF-SERVICE REFUNDS VIA
GDS AND NDC

On 27 July 2020 Austrian Airlines, Lufthansa, SWISS and Air Dolomiti will
reactivate the refund functionalities in all reservation systems.

More info
16.07.2020 14:00 Hours CET


THE NEW FLIGHT VALUE VOUCHER: REBOOKING WITHOUT TIME PRESSURE

Exchanging the ticket value into an Austrian Airlines, Lufthansa or SWISS Flight
Value Voucher – now available online.

More info
13.07.2020 16:37 Hours CET


TRAVEL BRIEFING - USEFUL INFORMATION AT A GLANCE

The travel briefing gives passengers an overview of the most important things
they should take note of on their next flight.

More info
09.07.2020 11:33 Hours CET


OVER 60 DESTINATIONS: AUSTRIAN AIRLINES PUBLISHES FLIGHT SCHEDULE THROUGH
OCTOBER 2020

Austrian Airlines publishes remaining summer flight schedule and increases
flight offer to 40 percent until the end of October 2020.

More info
09.07.2020 10:13 Hours CET


SIMPLIFIED RECONFIRMATION PROCESS FOR BOOKINGS AFFECTED BY FLIGHT CANCELLATIONS

In order to make it easier for you to reconfirm bookings affected by flight
cancellations, we have made a technical change.

More info
02.07.2020 09:13 Hours CET


EXTENDED WAITING TIME FOR CALLS AT THE SERVICE CENTER

Due to flight schedule changes, you may experience longer waiting times for
calls to our service centers.

More info
29.06.2020 15:54 Hours CET


LUFTHANSA GROUP AIRLINES PUBLISH FLIGHT SCHEDULE THROUGH OCTOBER 2020

The summer timetable of Lufthansa, SWISS and Brussels Airlines, which is valid
through 24 October 2020, is now published in the booking systems. Following the
successful restart, Austrian Airlines will gradually expand its flight offer in
the coming weeks.

More info
25.06.2020 19:09 Hours CET


A PERSONAL MESSAGE FROM SVP HEIKE BIRLENBACH

Today was a special day for all of us here at Lufthansa Group. Perhaps a
historic one, but certainly one that we will not forget. At the end of this day,
it is important for me to get in touch with you directly, because you have
certainly read and heard a lot about us in the past few days.

More info
04.06.2020 14:20 Hours CET


LUFTHANSA GROUP AIRLINES TO SIGNIFICANTLY EXPAND THEIR FLIGHT SCHEDULE BY
SEPTEMBER 2020

With travel restrictions lifting and the resulting increase in demand, the
airlines of the Lufthansa Group will significantly expand their flight schedules
in the coming weeks and months.

More info
02.06.2020 08:46 Hours CET


READY FOR A NEW START: AUSTRIAN AIRLINES TAKES OFF AGAIN STARTING 15 JUNE 2020

Starting 15 June 2020, Austrian Airlines will be taking off again after an
almost 90 day break – and will be flying to 37 destinations in the first two
weeks of operations.

More info
02.06.2020 07:45 Hours CET


PROTECTIVE MEASURES DURING THE JOURNEY AT A GLANCE

We want you to feel safe on your trip - especially in times of Corona. For this
reason, the airlines of the Lufthansa Group have taken numerous other measures
in addition to the mask requirement to minimize the effects of Corona.

More info
28.05.2020 16:06 Hours CET


RECONFIRMATION FOR BOOKINGS AFFECTED BY FLIGHT IRREGULARITIES

Passengers whose bookings are affected by a flight irregularity are asked to
confirm that they wish to use the new and/or remaining flights as booked.

More info
28.05.2020 14:00 Hours CET


MORE FLIGHTS, MORE DESTINATIONS: LUFTHANSA GROUP AIRLINES SIGNIFICANTLY EXTEND
JUNE TIMETABLE

In June, Austrian Airlines, Lufthansa, SWISS, Brussels Airlines and Eurowings
will offer 2,000 weekly connections to more than 130 destinations worldwide.

More info
25.05.2020 17:07 Hours CET


BRUSSELS AIRLINES RESTARTS FLIGHT OPERATIONS FROM 15 JUNE 2020

After an interruption of 12 weeks, Brussels Airlines will resume flight
operations on 15 June 2020 and will fly to 59 destinations in 33 countries this
summer.

More info
18.05.2020 18:00 Hours CET


TWP 2011: REBOOKING OPTIONS FOR EXISTING BOOKINGS (TICKETS ISSUED ON/BEFORE 15
MAY 2020)

+++ This goodwill policy is no longer valid and has been replaced by a new
goodwill policy (TWP 2101) (21.01.2021, 08:44 hrs) +++

More info
14.05.2020 15:28 Hours CET


THE JUNE FLIGHT SCHEDULE: OVER 106 EUROPEAN AND 20 INTERCONTINENTAL DESTINATIONS

The airlines of the Lufthansa Group will be adding many more flights in the
coming weeks and plan to offer around 1,800 weekly connections again by the end
of June 2020.

More info
29.04.2020 14:02 Hours CET


LUFTHANSA GROUP AIRLINES INTRODUCE A MANDATORY MOUTH-NOSE COVER

Airlines recommend to carry a mouth-nose cover throughout the entire journey.

More info
29.04.2020 12:05 Hours CET


LUFTHANSA GROUP AIRLINES PUBLISH FURTHER FLIGHT CANCELLATIONS THROUGH 31 MAY
2020

The Lufthansa Group airlines are adapting their flight offer to the current
situation and will continue to offer a reduced flight programme in the coming
weeks.

More info
29.04.2020 12:02 Hours CET


THE LUFTHANSA GROUP AIRLINES SPECIAL FLIGHT SCHEDULE UNTIL 31 MAY 2020

Due to the current situation, the airlines of the Lufthansa Group will offer a
reduced flight programme until  31 May 2020.

More info
28.04.2020 15:56 Hours CET


GUIDELINES FOR FARELOGIX AND GDS: HANDLING OF THE EUR 50 DISCOUNT FOR REISSUES

The guidelines show how to apply the discount of EUR 50 for rebookings/reissues
in various reservation systems.

More info
27.04.2020 08:25 Hours CET


TWP 2012: REBOOKING OPTIONS FOR NEW BOOKINGS (TICKETS ISSUED FROM 20 APRIL TO 15
MAY 2020)

+++ This goodwill policy is no longer valid and has been replaced by an extended
goodwill policy (TWP 2011) (18.05.2020, 18:00 hrs) +++

More info
16.04.2020 09:40 Hours CET


LUFTHANSA GROUP AIRLINES PUBLISH FURTHER FLIGHT CANCELLATIONS THROUGH 17 MAY
2020

The Lufthansa Group airlines are adapting their flight offer to the current
situation and will continue to offer a reduced flight programme in the coming
weeks.

More info
14.04.2020 08:37 Hours CET


INFORMATION REGARDING THE GOODWILL POLICY FOR GROUP BOOKINGS (GWP001)

Please be informed that the current goodwill policy for group bookings (GWP001)
valid until 19 April 2020 covering the travel period until 30 June 2020 will not
be extended.

More info
07.04.2020 14:40 Hours CET


EXTENSION OF THE TICKETING TIME LIMIT (TTL) FOR DEPARTURES IN MAY 2020

In view of the dynamic situation and possible adjustments to the flight schedule
at short notice, Austrian Airlines, Lufthansa and SWISS are reducing the
Ticketing Time Limit (TTL).

More info
07.04.2020 10:39 Hours CET


THE LUFTHANSA GROUP AIRLINES SPECIAL FLIGHT SCHEDULE FROM 20 APRIL TO 3 MAY 2020

Due to the current situation, the airlines of the Lufthansa Group will offer a
reduced flight programme from 20 April until 3 May 2020.

More info
06.04.2020 10:41 Hours CET


LUFTHANSA GROUP AIRLINES TO REDUCE FLIGHT OFFER UNTIL 3 MAY 2020

Due to the ever-increasing spread of the coronavirus and the resulting drop in
bookings as well as numerous entry restrictions, the Lufthansa Group
airlines are reducing their flight schedules for the period of 20 April to 3 May
2020.

More info
24.03.2020 19:53 Hours CET


GUIDELINE FOR REISSUES AND INFORMATION ON THE REFUND PROCESS

The Lufthansa Group airlines have published a detailed guideline for tickets
reissued according to the goodwill policy (TWP 2011) and information on the
adjusted refund process.

More info
23.03.2020 11:40 Hours CET


AUSTRIAN AIRLINES EXTENDS TEMPORARY SUSPENSION OF FLIGHT OPERATIONS UNTIL 19
APRIL 2020

Passengers with booked Austrian Airlines flights can be rebooked free of charge
in accordance with the extended goodwill policy (TWP 2011).

More info
20.03.2020 14:33 Hours CET


LUFTHANSA GROUP AIRLINES OFFER SPECIAL FARES FOR REPATRIATION FLIGHTS TO NORTH
AND CENTRAL AMERICA

The airlines of the Lufthansa Group and their joint-venture partners Air Canada
and United Airlines are offering special one-way fares from Europe to the USA,
Canada, Mexico, Costa Rica and Panama.

More info
18.03.2020 11:52 Hours CET


LUFTHANSA GROUP TICKETS NOW VALID ON DEUTSCHE BAHN FOR RESCUE FLIGHTS

Passengers of Lufthansa Group airlines' rescue flights to Frankfurt (FRA) and
Munich (MUC) can use the Deutsche Bahn route network to return to their original
German destination.

More info
17.03.2020 16:09 Hours CET


BRUSSELS AIRLINES TEMPORARILY SUSPENDS ALL FLIGHTS AS OF 21 MARCH 2020

Given the extraordinary circumstances caused by the worldwide Coronavirus
crisis, Brussels Airlines has decided to temporarily suspend its flight
operations from 21 March until 19 April 2020.

More info
16.03.2020 18:57 Hours CET


ADJUSTMENT OF THE GOODWILL POLICY – NO REFUND DUE TO ENTRY RESTRICTIONS

A free of charge refund due to entry restrictions is no longer possible.

More info
16.03.2020 18:41 Hours CET


LUFTHANSA GROUP'S SHORT AND LONG-HAUL SCHEDULE WILL BE SIGNIFICANTLY REDUCED
AGAIN

The Lufthansa Group airlines will further reduce their short- and long-haul
schedule.

More info
16.03.2020 14:49 Hours CET


AUSTRIAN AIRLINES TEMPORARILY TERMINATES FLIGHT OPERATIONS AS OF WEDNESDAY NIGHT

Austrian Airlines will temporarily terminate all flight operations starting
Wednesday night, 18 March 2020 up until 28 March 2020.

More info
13.03.2020 18:55 Hours CET


ENTRY RESTRICTIONS FOR VARIOUS COUNTRIES DUE TO THE OUTBREAK OF THE CORONAVIRUS

Currently many countries are putting entry restrictions into place due to the
Coronavirus outbreak.

More info
13.03.2020 18:54 Hours CET


LUFTHANSA GROUP AIRLINES CONTINUE OPERATING TO THE USA

Despite the new travel guidelines ordered by the US administration on passengers
from the European Union, Switzerland and other countries, Lufthansa Group
airlines will continue to offer flights to the USA from Germany, Austria,
Switzerland and Belgium.

More info
13.03.2020 11:10 Hours CET


MORE FLEXIBILITY FOR PASSENGERS WHO DO NOT WANT TO SET THE NEW TRAVEL DATE YET

+++ This goodwill policy is no longer valid and has been replaced by a new
goodwill policy (TWP 2011) (19.03.2020, 19:00) +++

More info
12.03.2020 11:07 Hours CET


LUFTHANSA GROUP AIRLINES OFFER PASSENGERS AN EXTENSIVE GOODWILL POLICY FOR FREE
OF CHARGE REBOOKINGS

+++ This goodwill policy is no longer valid and has been replaced by a new
goodwill policy (TWP 2011) (19.03.2020, 19:00) +++

More info
11.03.2020 15:26 Hours CET


LUFTHANSA GROUP ANNOUNCES FLIGHT CANCELLATIONS FOR APRIL 2020

Due to the exceptional circumstances caused by the spread of the coronavirus,
Austrian Airlines, Lufthansa, SWISS and Brussels Airlines have published a
reduced flight schedule for the period from 29 March to 24 April 2020.

More info
10.03.2020 15:52 Hours CET


FLYING IN TIMES OF CORONA?

Flying in times of Corona? You and your customers certainly have many questions
about it. We have compiled some facts and answers.

More info
09.03.2020 17:56 Hours CET


NO WAIVER REQUIRED FOR REBOOKINGS ACCORDING TO THE GOODWILL POLICY

In order to simplify the processing of rebookings based on the current goodwill
policy for you, the Lufthansa Group airlines have decided to do without a waiver
entry for selected rebookings with immediate effect.

More info
05.03.2020 15:30 Hours CET


LUFTHANSA GROUP CANCELS ALL FLIGHTS TO ISRAEL DUE TO NEW ENTRY REGULATIONS

Austrian Airlines, Lufthansa and SWISS cancel all flights to Tel Aviv (TLV) and
Eilat (ETM) from Sunday, 8 March 2020 up to and including Saturday, 28 March
2020.

More info
05.03.2020 09:02 Hours CET


THE LUFTHANSA GROUP AIRLINES ARE REDUCING THEIR FLIGHT OFFER WITHIN EUROPE BY UP
TO 25 PERCENT

As a result of the current situation caused by the accelerated spread of the
Coronavirus, Austrian Airlines, Lufthansa and SWISS are cancelling up to 25
percent of their flight offer within Europe for the period from 8 to 28 March
2020. In addition, flight cancellations may also occur on intercontinental
routes.

More info
02.03.2020 11:37 Hours CET


LUFTHANSA GROUP EXTENDS FLIGHT SUSPENSIONS TO MAINLAND CHINA UNTIL 24 APRIL 2020

Lufthansa Group will continue to cancel flights to mainland China until 24 April
2020. This affects flights to Beijing (PEK/PKX), Shanghai (PVG), Nanjing (NKG),
Shenyang (SHE) and Qingdao (TAO).

More info
02.03.2020 11:22 Hours CET


LUFTHANSA GROUP AIRLINES HAVE SUSPENDED FLIGHTS TO/FROM TEHRAN UNTIL 30 APRIL
2020

Due to the continuing unclear security situation for the airspace around Tehran
airport and for Iranian airspace as well as the current spread of the
coronavirus, Austrian Airlines and Lufthansa will continue to suspend flights
to/from Tehran (IKA) until 30 April 2020.

More info
27.02.2020 17:17 Hours CET


INFORMATION FOR LUFTHANSA GROUP PASSENGERS FROM/TO NORTHERN ITALY

Due to the spread of the corona virus in northern Italy, Lufthansa Group
airlines offer travellers a goodwill rule.

More info
26.02.2020 08:52 Hours CET


ENTRY RESTRICTIONS FOR VARIOUS COUNTRIES DUE TO THE CORONAVIRUS OUTBREAK

The airlines of the Lufthansa Group are requesting all passengers to urgently
check the current travel and entry limitations of their final destination. 

More info
14.02.2020 08:41 Hours CET


LUFTHANSA GROUP EXTENDS FLIGHT SUSPENSIONS TO MAINLAND CHINA

Flights to Beijing, Shanghai, Nanjing, Shenyang and Qingdao have been suspended
until 28 March 2020.

More info
11.02.2020 08:23 Hours CET


FLIGHT SCHEDULE DISRUPTIONS DUE TO WINTER STORM "SABINE" (AKA "CIARA")

Due to the severe winter storm "Sabine" (also known as "Ciara") over Northern
and Central Europe, the Lufthansa Group flight schedule will be still affected
on Tuesday, 11 February 2020, especially at Munich Airport.

More info
03.02.2020 16:37 Hours CET


LUFTHANSA GROUP EXTENDS FLIGHT SUSPENSIONS TO MAINLAND CHINA

Flights to Beijing and Shanghai suspended until 29 February 2020. Nanjing,
Shenyang and Qingdao will not be served until 29 March 2020.

More info
31.01.2020 16:18 Hours CET


ENTRY RESTRICTIONS SINGAPORE

Singapore has issued entry restrictions for passengers who travelled to mainland
China within the past 14 days. The entry restriction also applies for passengers
with a People’s Republic of China passport and is effective as of Saturday, 1
February 2020 (11:59 pm local Singapore time).

More info
31.01.2020 15:39 Hours CET


LUFTHANSA GROUP SUSPENDS FLIGHTS TO MAINLAND CHINA UNTIL 9 FEBRUAR 2020

Austria Airlines, Lufthansa and SWISS will suspend their flights to and from
Mainland China until 9 February 2020.

More info
24.01.2020 21:14 Hours CET


INFORMATION FOR LUFTHANSA GROUP PASSENGERS FROM/TO CHINA

Due to the current spreading of the corona virus, Lufthansa Group passengers
have the possibility to rebook or refund their travel to or from China free of
charge.

More info
17.01.2020 17:33 Hours CET


FLIGHT CANCELLATIONS TO/FROM TEHRAN UNTIL 28 MARCH 2020

Austrian Airlines and Lufthansa have cancelled all flights to/from Tehran up to
and including 28 March 2020.

More info
10.01.2020 15:40 Hours CET


FLIGHT CANCELLATIONS TO/FROM TEHRAN UNTIL 20 JANUARY 2020

Austrian Airlines and Lufthansa have cancelled all flights to/from Tehran up to
and including Monday, 20 January 2020.

More info
20.12.2019 12:13 Hours CET


INFORMATION ABOUT CATERING RESTRICTIONS ON LUFTHANSA FLIGHTS

Personnel bottlenecks at LSG Sky Chefs can currently lead to restrictions in the
provision of the usual choice of drinks and meals aboard Lufthansa flights.

More info
19.12.2019 13:52 Hours CET


REDUCED CATERING ON LUFTHANSA FLIGHTS FROM 19 TO 21 DECEMBER 2019

The Verdi union called on LSG Sky Chefs employees to strike on Thursday, 19
December 2019. Regrettably, therefore, on Thursday, 19 December and on Friday,
20 December 2019, we will be unable to offer any meals or beverages on German
domestic and European flights. There will also be some restrictions on Saturday,
21 December 2019.

More info
19.12.2019 10:00 Hours CET


LABOR COURT BANNED THE STRIKE AT LSG SKY CHEFS

Yesterday evening, the labor court banned the strike at LSG Sky Chefs in
Frankfurt and Munich. Lufthansa's top priority is to ensure a reliable timetable
and safe flight operations.

More info
04.12.2019 13:30 Hours CET


FLIGHT SCHEDULE DISRUPTIONS DUE TO STRIKE IN FRANCE FROM 5 TO 7 DECEMBER 2019

Due to a strike by the public national service in France from 5 to 7 December
2019, Lufthansa Group flights to and from France are adversely affected.

More info
12.11.2019 14:50 Hours CET


GOODWILL POLICY FOR FLIGHTS TO/FROM TEL AVIV

Due to the current situation in Israel, there may be adverse effects on
Lufthansa Group flights to and from Tel Aviv.

More info
08.11.2019 09:22 Hours CET


INFORMATION ABOUT THE STRIKE OF THE GERMAN UNION UFO ON 7 AND 8 NOVEMBER 2019

UFO has called on its members for a two-day strike on Thursday, 7 and Friday, 8
November 2019 for all Lufthansa departures from Germany.

More info
17.10.2019 10:15 Hours CET


FLIGHT DISRUPTIONS TO/FROM BARCELONA

Due to the current situation in Barcelona and a general strike that has been
announced, there may be adverse effects on Lufthansa Group flights to and from
Barcelona.

More info
16.10.2019 08:20 Hours CET


RESTRICTIONS ON FLIGHT OPERATIONS OF SWISS ROUTE NETWORK

The ongoing technical inspections of several aircraft will restrict SWISS flight
operations. As a result many flights will be cancelled.

More info
14.10.2019 08:19 Hours CET


INFORMATION ON THE ANNOUNCED STRIKE OF UFO

The flight attendants’ union UFO has called on its members to strike for several
hours on Sunday morning, 20 October 2019.

More info
10.10.2019 13:35 Hours CET


WEATHER-RELATED DISRUPTIONS ON FLIGHTS TO AND FROM JAPAN

Due to the typhoon "Hagibis", Lufthansa Group flights to and from Japan will be
impaired in the coming days.

More info
01.10.2019 08:17 Hours CET


ADRIA AIRWAYS HAS CEASED OPERATIONS

The Slovenian airline Adria Airways (JP) has filed for bankruptcy and
discontinued flight operations on 30 September 2019.

More info
13.08.2019 16:44 Hours CET


FLIGHT DISRUPTIONS TO/FROM HONG KONG

Air traffic to and from Hong Kong (HKG) is currently severely restricted. As a
result, Lufthansa Group flights to/from Hong Kong may be adversely affected.

More info
28.03.2019 17:25 Hours CET


LUFTHANSA GROUP AIRLINES OFFER SPECIAL CONDITIONS FOR WOW AIR CUSTOMERS

Austrian Airlines, Lufthansa and SWISS support affected WOW air passengers with
special conditions so that they can commence and/or end their journey.

More info
18.02.2019 08:59 Hours CET


BRITISH MIDLAND REGIONAL LIMITED (FLYBMI) HAS CEASED OPERATIONS

The airline British Midland Regional Ltd (BM) - flybmi - has discontinued flight
operations on 16 February 2019.

More info
05.02.2019 15:03 Hours CET


FLIGHT DISRUPTIONS DUE TO A GENERAL STRIKE IN BELGIUM ON 13 FEBRUARY 2019

Due to an announced general strike in Belgium, Lufthansa Group flights to/from
Brussels may be adversely affected on Wednesday, 13 February 2019.

More info
14.01.2019 13:23 Hours CET


FLIGHT DISRUPTIONS TO AND FROM HANOVER, BREMEN, LEIPZIG/HALLE, DRESDEN AND
HAMBURG ON 15 JANUARY 2019 DUE TO A STRIKE BY SECURITY PERSONNEL

In addition to Frankfurt, a strike by security personnel at the airports of
Hanover, Bremen, Leipzig/Halle, Dresden and Hamburg on Tuesday, 15 January 2019
will cause considerable disruption to Lufthansa Group flights.

More info
11.01.2019 14:42 Hours CET


FLIGHT DISRUPTIONS TO AND FROM FRANKFURT ON 15 JANUARY 2019 DUE TO A STRIKE BY
SECURITY PERSONNEL AT FRANKFURT AIRPORT

Due to a security personnel strike at the airport of Frankfurt, Lufthansa Group
flights to and from Frankfurt are expected to be significantly impaired on
Tuesday, 15 January 2019.

More info
09.01.2019 12:09 Hours CET


FLIGHT DISRUPTIONS TO AND FROM DUSSELDORF, COLOGNE-BONN AND STUTTGART ON 10
JANUARY 2019

This token strike may lead to longer waits at the security checkpoints of the
airports affected by the strike and may negatively impact flight traffic.

More info
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