ca.insight.com
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Effective URL: https://ca.insight.com/en_CA/help/return-policy.html?mkt_tok=MzY2LVVLWS0yMjEAAAGHP32VpSHmXUr17t3PiVYO9N9LHtpx-xXMQ3aaX5...
Submission: On October 04 via api from CA — Scanned from CA
Effective URL: https://ca.insight.com/en_CA/help/return-policy.html?mkt_tok=MzY2LVVLWS0yMjEAAAGHP32VpSHmXUr17t3PiVYO9N9LHtpx-xXMQ3aaX5...
Submission: On October 04 via api from CA — Scanned from CA
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* 1.800.INSIGHT * * Skip to content * Login * Create an account * Tools * Support * * * What we do Back WHAT WE DO * Client stories Back CLIENT STORIES * Content & resources Back CONTENT & RESOURCES * Connect with us Back CONNECT WITH US * Shop Back SHOP * What we do Back WHAT WE DO * Client stories Back CLIENT STORIES * Content & resources Back CONTENT & RESOURCES * Connect with us Back CONNECT WITH US * Shop Back SHOP * Tools Back TOOLS * Support Back SUPPORT * Canada Back CANADA * 1.800.INSIGHT * * Login * Create an account * Track an order * What we do * Digital Innovation * Connected Platform * Digital transformation * Real-time business * Workforce applications * Industries we serve * View all * Cloud + Data Center Transformation * Cloud & data center platforms * IT consulting services * IT operations * View all * Connected Workforce * Managed IT services * End-user support * IT governance & transformation * IT self-service * Service desk * View all * Supply Chain Optimization * Procurement * Product lifecycle services * Software solutions & services * View all * A single portal for your needs * See the benefits of an account * Create a myInsight account * Log in to your myInsight account * Industries we serve * Education * Government * Small to medium business * Hospitality * Financial services * Construction * Manufacturing * Retail & restaurants * View all solutions * Client stories * Explore Our Client Stories * Energy Infrastructure Company Enhances Communication and Collaboration * Utility Company Boosts Collaboration With Microsoft Solutions * Healthcare Organization Transforms Data Analytics and Reporting * View all client stories * Content & resources * Featured content * Insight Intelligent Technology Report 2022: IT Ambitions for Business Transformation * Supercharge your Workforce with Lenovo & Special Guest Georges St-Pierre * View all content * By topic * Artificial Intelligence (AI) * Cloud * Devices * Internet of Things (IoT) * Security * View all topics * By content type * Analyst reports * Article * Tech Journal * Client story * Ebook * Webinar * View all content types * By solution area * Digital Innovation * Cloud+Data Center Transformation * Connected Workforce * Supply Chain Optimization * View all solution areas * By industry * Education (K-12) * Government * Service provider * Small to medium business * View all industries * Connect with us * Upcoming events * Supercharge your Workforce with Lenovo & Special Guest Georges St-Pierre * Hybrid Workplace: Dos and D'Ohs * View all events * Contact us * Chat now * Talk to a specialist * 1.800.INSIGHT * Locations * Careers * Join our team * Media relations * Investor relations * Newsroom * Stay connected: * linkedin * facebook * twitter * youtube * instagram * Shop * Shop by product * Accessories * Cables * Cloud * Desktops * Memory * Monitors * Networking * Notebooks * Power management * Printers & supplies * Security * Servers * Software * Storage * Tablets * Shop all products * Shop top brands * APC * Apple * Cisco * Eaton * Eset * Fortinet * HP * Jabra * Lenovo * Microsoft * Samsung * ViewSonic * Shop all brands * Purchasing guidance * Knowledge base * * * Manage your purchasing and products. * Log in to myInsight * Create an account * Simplify and streamline with a myInsight account. * See the benefits of our e-commerce solution * See our Supply Chain Optimization capabilities RETURN POLICY Talk to a specialist A. Policy. Unless you have a separate written agreement with Insight, the return of hardware and software purchased from Insight (collectively, "Product") is subject to specific manufacturer, publisher or distributor restrictions. Such suppliers may provide limited or no returns of Products. If the supplier accepts returns, you may return Product and Insight will assist in its replacement or grant you a credit against future purchases in an amount equal to the original purchase price and freight paid for the Product less any applicable restocking fees. You are responsible for shipping charges and risk of loss on all return shipments. Returns are also subject to the rights of return processes below. If you fail to return Product within the applicable return policy period or if the Product does not meet the rights of return and processes under this Return Policy, the Product is considered accepted by you and not returnable. B. Rights of Return: * Permitted Product Returns. Hardware: If permitted by the manufacturer's return policy, hardware, accessories, peripherals and parts may be returned if: 1) the packaging is unopened and still in the manufacturer's sealed package, and 2) returned within 30 days from the date of shipment. Software: Software may be returned if permitted by the publisher's return policy. If the publisher does not allow the return of software, you may not return the software to Insight. * Damaged Products. Packages that are obviously damaged should be refused at the time of original delivery attempt. If damaged Products are accepted from the carrier, contact Insight's Client Services within 2 days after receipt of shipment to arrange for a carrier inspection and a pickup of the damaged Products. All damages should be noted on the carrier delivery record prior to the driver leaving your premises. Please save the Product and all original box and packaging. Timely receipt of this information is necessary to file a damage claim with the freight carrier and avoid delays in returns and replacements. * Order Discrepancies. All order discrepancies (shortages, mislabeled product or overages) must be reported to Insight's Client Services Department within 5 days of receipt of shipment. * Defective/Dead on Arrival (DOA). Report DOAs to Insight's Client Services within 10 days of receipt of shipment. Some manufacturers and publishers require DOAs to be handled directly through them. In such cases, Insight's Client Services will provide the manufacturer's contact information. * Non Returnable Product (not all inclusive). The following Products cannot be returned to Insight: * Discontinued items * Special order items * Items for which manufacturers will not accept returns * Custom configurations of systems * Open units, and/or units which require re-packaging * Units in an unsuitable resale condition * Closeout, remanufactured and refurbished Products C. Process. All returns must have an Insight return material authorization (RMA) number. If the return meets Insight's return guidelines, you may obtain a RMA number by contacting: * * Insight's Client Services at 1-800-827-6100. Insight Client Services business hours are 6:00 a.m. to 5:00 p.m. Mountain Standard time (Arizona);.or * By email, RMACA@insight.com In order to expedite a return, please have the following information on hand when requesting an RMA number: Client Account Number, Invoice Number, Serial Number (if applicable), and the nature of the issue and whether the manufacturer's seal has been broken. Once the RMA number is issued, please note: * RMA numbers issued by Insight are good for 15 business days only. Product authorized for return must be received within such time period at the facility identified on your RMA instructions. * RMA numbers cannot be extended or re-issued. * Clearly mark each address label of each package being returned with the RMA number. DO NOT WRITE ON THE VENDOR'S BOX. * Insight strongly recommends using a reputable shipping carrier capable of providing proof of delivery, as well as properly packing and fully insuring return shipments. * All returns MUST be 100% complete and contain: * ALL original boxes and packing material; * Have original UPC codes on the manufacturer's or publisher's boxes; and * Contain all blank warranty cards, accessories and documentation provided by the manufacturer or publisher. * Incomplete returns may be returned to sender or subject to a minimum 25% restocking fee at Insight's sole discretion. Revised June, 2016 ALL TERMS & POLICIES Terms * Terms of Purchase * Terms of Sale – Cloud Services * Terms of Sale – Products * Terms of Sale – Services Policies * Privacy Policy * Return Policy * Stock Status Explanations * Terms of use * Vendor Code of Conduct * WE DELIVER INSIGHT INTELLIGENT TECHNOLOGY SOLUTIONS™ EXPERTISE. NEWSLETTER * Sign up to receive the IT content that matters most to you. You can update your preferences or unsubscribe any time. * Sign up for our newsletter * Read the magazine ABOUT INSIGHT * Company overview * Awards * Corporate responsibility * Diversity & inclusion * Leadership team * Careers PRESS AND ENGAGEMENTS * Events * Newsroom * Investor relations * Partnerships HELP AND SUPPORT * Contact us * Knowledge base * MyInsight Account * Order tracking * Return Policies * * * * * © 2022 INSIGHT * All Terms & Policies * Privacy policy * Cookies settings https://ca.insight.com/en_CA/help/return-policy.html?mkt_tok=MzY2LVVLWS0yMjEAAAGHP32VpSHmXUr17t3PiVYO9N9LHtpx-xXMQ3aaX5XNJjTAhOtuksl9bFfhpu66j5vfyneXPVZEJflXnwoTeQiN7g12ejYCcsz1F-pDFYn-AW9LaRd_1A By clicking “Accept all cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Cookies settings Accept all cookies PRIVACY PREFERENCE CENTER * YOUR PRIVACY * STRICTLY NECESSARY COOKIES * PERFORMANCE COOKIES * FUNCTIONAL COOKIES * TARGETING COOKIES YOUR PRIVACY When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. You can get more information by going to our Privacy Policy or Statement in the footer of the website. STRICTLY NECESSARY COOKIES Always active These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. Cookies details PERFORMANCE COOKIES Performance cookies These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. Most of these cookies collect and process aggregated (anonymized) information without identifying individuals. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. Cookies details FUNCTIONAL COOKIES Functional cookies These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. Cookies details TARGETING COOKIES Targeting cookies These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising. 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