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Effective URL: https://www.telstra.com.au/mobile-phones/moreonyourmobile/manageyourcontent
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Effective URL: https://www.telstra.com.au/mobile-phones/moreonyourmobile/manageyourcontent
Submission: On February 18 via api from IN — Scanned from DE
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Publisher: Telstra Name: Manage your content Copyrighted By: Telstra Family
Friendly: Yes Language: English
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1. < Personal Home >
2. < Mobile Phones >
3. < More on your mobile >
MANAGE YOUR CONTENT
TAKE CONTROL OF CONTENT ON YOUR DEVICE
You can access a variety of content on your device with ease and choose how you
want to pay for your content. We can show you how to best manage the content on
your device so you know exactly what you're getting.
WE'RE MAKING SOME CHANGES
From 15 December 2021, Telstra will no longer allow SMS & calls to premium
numbers (e.g. 19xx numbers). This is also known as Premium SMS.
Learn more about the changes
WHAT ARE THIRD PARTY CONTENT PURCHASES?
They’re digital content services provided by companies other than Telstra, which
you have chosen to pay for on your mobile or tablet. You pay for Third Party
Purchases through Premium SMS or Telstra Carrier Billing. The charges appear on
your Telstra bill or come off your Pre-Paid credit balance.
NOTE: Some Premium Direct Billing services will not be available from 3 March
2018 (please see telstra.com/pdb for more details). New Premium SMS
subscriptions were only available until 3 December 2017. If you have any
concerns about any PDB charges on your account, please contact us.
PURCHASING CONTENT
It's easy to pay for content through your Telstra bill
You don't have to hand over your credit card details to get the best content on
your mobile. There are a variety of options available to you to get the best
experience on your devic
Learn more about purchasing content
MANAGING CONTENT
Take control of your content subscriptions
Take charge of the way you access content on your device by knowing exactly what
you’ve subscribed to and how much you’re spending.
Learn more about managing content
MORE ABOUT THIRD PARTY CONTENT
* PURCHASING CONTENT
From 12 December 2018, we’ll no longer support payment for some 3rd party
PSMS ringtones, games, music videos, PSMS enabled services and some
competitions. All Premium SMS subscriptions will also expire. Please see
telstra.com/psmschange for more details.
From 3 March 2018, Telstra will no longer offer Premium Direct Billing (also
known as Telstra Carrier Billing or Direct Carrier Billing). Please see
telstra.com/pdb for more details.
These services will also continue to appear on your Telstra bill:
* AFL
* AirG Chat
* Apple App Store
* Apple Music
* BigPond Movies
* Foxtel/Now/Go
* Google Play (post-paid customers only)
* Infocall services
* Telstra Mobile Fun
* Telstra reverse call
* 1800 Reverse
* Netball
* Netflix
* NRL
* Sensis
* Caller Tones
* Windows Store
* Premium SMS Content
* Other Telstra content
* One-time Premium SMS charges, like voting.
PURCHASING CONTENT THROUGH PREMIUM SMS:
You can buy content and services offered by other companies with our Premium
SMS service. You agree to pay for it by sending to a number starting with
‘19’ from your mobile, and the charges are added to your Telstra bill. NOTE:
subscription services only available until 3 December 2017.
DO YOU UNDERSTAND WHO IS PROVIDING YOU WITH THE SERVICE?
Even though the charges may appear on your Telstra bill, we don't actually
provide Premium SMS services or have any control over the cost; your
agreement is with the third party content provider.
Before you purchase content or sign up for Premium SMS services, you should
try to find out who is actually providing the service (this would normally be
set out in their terms and conditions, which they should offer you before you
sign up).
DO YOU UNDERSTAND HOW MUCH YOU'LL BE CHARGED?
We don't set prices of content provided by third parties for Premium SMS and
content purchases. You should try to find out what costs apply before you
sign up to any service. Reading their terms and conditions should be a good
start.
WILL IT AFFECT YOUR POST-PAID BILL?
Sometimes you might have to pay the content provider directly. Some other
times, their charges might end up on your Post-Paid bill with us. If you see
additional charges on your Post-Paid bill (under Third Party/Separate
Purchases) or money debited from your Pre-Paid account, it is because we pay
the content provider on your behalf then recover the cost on your mobile
bill.
CAN YOU RECEIVE THE SERVICE YOU SIGNED UP FOR?
Premium SMS charges aren't included in the 'Free Text' programs on a Pre-Paid
service so if you don't have enough credit, you won’t get the content. For
Post-Paid, Premium SMS is not included in discounts or within your data
allowance.
ARE YOU SIGNING UP TO RECEIVE AND PAY FOR CONTENT ON A REGULAR BASIS?
If you are, you'll be charged every time you receive a Premium SMS message or
a daily or weekly subscription fee for subscription based content.
If it's a subscription service, the provider should ensure that you receive a
text message on your phone confirming the content purchase, costs, the
content provider's name, how to unsubscribe and helpline services.
Make sure that you understand these terms and conditions before you reply to
the message and activate the service.
* MANAGING YOUR CONTENT
WHY ARE THESE CHARGES ON MY BILL?
If you have Premium SMS or third party provider charges on your Telstra Bill,
it means you have agreed to receive digital content on your phone.
WE'RE MAKING CHANGES TO TELSTRA CARRIER BILLING
From 3 March 2018, Telstra will no longer offer some Premium Direct Billing
(also known as Telstra Carrier Billing or Direct Carrier Billing). If you
have any concerns about any PDB charges on your account, please call us on 13
22 00.
Please see telstra.com/pdb for more details.
HOW DO I BLOCK OR BAR PREMIUM CONTENT?
We have ceased providing Premium Direct Billing Services. For Premium SMS
services you can bar services on your mobile free of charge. Once barring is
activated you can't receive or be charged.
If you have a Post-Paid service, you can bar Premium SMS via the Premium SMS
Barring Request form. Please allow up to one business day for barring to be
activated.
LIMITING PREMIUM SMS
You can cap the amount you spend on Premium SMS. The standard spend limit for
Premium SMS is $100 per month for Post-Paid customers, but you may also
qualify to have other limits applied.
To request a change to your spend limit or make an enquiry about third party
charges, contact:
* Telstra Post-Paid – call 13 2200 and say "Third Party Purchases".
* Telstra Pre-Paid – call 125 8880, press 5, then 1.
GOT A QUERY ON A PREMIUM SMS SERVICE?
19SMS.com.au is a free online tool to look up where you can find the content
provider and description of Premium SMS services by populating the required
fields with the 19 premium number.
* THIRD PARTY PROVIDERS
WHO DO I CONTACT ABOUT THIRD PARTY PURCHASES?
If you’ve bought something from a third party service provider using your
Telstra mobile bill, it’ll show up under Third Party Purchases.
If you have any concerns about any PDB charges on your account, please call
us on 13 22 00.
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