www.maxcontact.com Open in urlscan Pro
3.10.113.138  Public Scan

Form analysis
0 forms found in the DOM

Text Content

Book demo
Request a call
Product


Omnichannel

All your communication channels in one place

Outbound

Reach more people and Improve efficiency of outbound communication teams

Inbound

Serve customers faster and more efficiently

Analytics and Optimisation

Make better decisions and optimise your workforce

Features

Automated Dialling

IVR Manager

Scripting

Web Chat

SMS

Email

WhatsApp

Facebook Messenger

Secure Payment Manager

Reporting

Workforce Management

Speech Analytics

Quality Assurance

UCaaS

Employee Wellbeing

Canned Responses

Ready to evolve your communications?


Book demo

Solutions


Industries

BPO Industries

A platform tailored to you, to help you win and retain business

Communications

Make omnichannel easy for your teams

Financial Services

Secure communications and payment solutions

Utilities

Drive efficiency with automation and omnichannel

Retail

Deliver outstanding customer service with ease

Use Cases

Debt Resolution

Reach the right people at the right time

Customer Service

All customer queries in one platform

Sales

Reach more people and make selling straightforward

Customer Experience

Re-energise your CX strategy

Support

The tools to deliver the best experience

Employee Experience

Increase staff happiness and productivity


Platform


Getting started

With a team of experts behind you, everything is easy

UCaaS

Flexible UCaaS solutions for your entire business

Integrations

Bring your software stack together

Work from anywhere

Full functionality, security and visibility built in

Business Continuity

Keep the show on the road

Security & Compliance

Security you can trust

On-demand demo



We've summarised MaxContact's powerful features and functionality into 3-minutes
viewing


Resources


Blog & Insights

We’re making smart conversations happen

Webinars & Events

Check for upcoming events or watch sessions on demand

Brochures & Research

Read the latest resources and industry insights

Customer Stories

What clients say about working with MaxContact

On-demand Demo

How MaxContact can help your business

About Us

Us, our team and how we do things differently

Featured

Research

A practical guide to supporting vulnerable customers

Learn more

Podcast

Opening up the conversation on Contact Centres and CX with Industry Leaders and
Experts.

Learn more


Contact

 * Product
 * Solutions
 * Platform
 * Resources
 * Contact


0330 159 6570
Book demo

Product

Omnichannel

All your communication channels in one place

Outbound

Reach more people and Improve efficiency of outbound communication teams

Inbound

Serve customers faster and more efficiently

Analytics and Optimisation

Make better decisions and optimise your workforce

Ready to evolve your communications?


Book demo

Features

Automated Dialling

IVR Manager

Scripting

Web Chat

SMS

Email

WhatsApp

Facebook Messenger

Secure Payment Manager

Reporting

Workforce Management

Speech Analytics

Quality Assurance

UCaaS

Employee Wellbeing

Canned Responses

Industries

BPO Industries

A platform tailored to you, to help you win and retain business

Communications

Make omnichannel easy for your teams

Financial Services

Secure communications and payment solutions

Utilities

Drive efficiency with automation and omnichannel

Retail

Deliver outstanding customer service with ease

Use Cases

Debt Resolution

Reach the right people at the right time

Customer Service

All customer queries in one platform

Sales

Reach more people and make selling straightforward

Customer Experience

Re-energise your CX strategy

Support

The tools to deliver the best experience

Employee Experience

Increase staff happiness and productivity

Platform

Getting started

With a team of experts behind you, everything is easy

UCaaS

Flexible UCaaS solutions for your entire business

Integrations

Bring your software stack together

Work from anywhere

Full functionality, security and visibility built in

Business Continuity

Keep the show on the road

Security & Compliance

Security you can trust

On-demand demo

We've summarised MaxContact's powerful features and functionality into 3-minutes
viewing

Resources

Blog & Insights

We’re making smart conversations happen

Webinars & Events

Check for upcoming events or watch sessions on demand

Brochures & Research

Read the latest resources and industry insights

Customer Stories

What clients say about working with MaxContact

On-demand Demo

How MaxContact can help your business

About Us

Us, our team and how we do things differently

Featured

Research

A practical guide to supporting vulnerable customers

Learn more

Podcast

Opening up the conversation on Contact Centres and CX with Industry Leaders and
Experts.

Learn more

Request a Call

Would you like a quick call to discover if MaxContact can benefit your business
or do you have a question for our contact centre experts?

Simply fill in your details below and our team will be in touch for a quick
call.

Book a demo

For a bespoke demo of MaxContact’s platform and how it can help you reach the
right customer, at the right time.

Simply, fill in your details below and our team will be in touch.




CLOUD BASED CONTACT CENTRE SOFTWARE, TAILORED TO YOUR BUSINESS

Increase your contact centre team’s efficiency and productivity with our
advanced outbound dialling, blended inbound and omnichannel customer engagement
platform.

Request a demo

Book a demo

For a bespoke demo of MaxContact’s platform and how it can help you reach the
right customer, at the right time.

Simply, fill in your details below and our team will be in touch.




CONTACT CENTRE SOFTWARE THAT HELPS SALES, CUSTOMER SERVICE AND CUSTOMER
EXPERIENCE TEAMS SUCCEED.



Our powerful contact centre platform is ideal for sales, customer service and
debt collection teams to reduce wasted time, improve your customer experience
and give you full visibility of your team’s performance – wherever they’re
working from.






MAXCONTACT, CONTACT CENTRE SOFTWARE TO HELP WITH…

ADVANCED OUTBOUND DIALLING

Reduce wasted time and speak to the people you need to most with predictive
dialling and Answer Machine Detection. Use our advanced built-in data
segmentation tools to ensure your teams are always focused on the right people
at the right time.

Outbound Engagement

OMNICHANNEL CONTACT CENTRE

Give your customers choice in how, where and when they communicate with you
across voice and digital channels to maximise customer engagement and positive
outcomes for your business.

 

Omnichannel

INBOUND CONTACT CENTRE

Give your customers the most efficient way to help resolve their query. Build
IVRs, use web chat, set-up agentless PCI-compliant payment options and allow
your teams to manage multiple channels and queues all at one time. You can even
use blended outbound and inbound contact strategies.

Inbound Engagement

PERFORMANCE MEASUREMENT & REPORTING

Get insight that drives change. With real-time and historic business,
department, campaign, or individual reporting, you can learn which contact
strategies work best and where you’re falling short.

 

Reporting

SPEECH ANALYTICS

Make compliance easier with AI-powered speech analytics to ensure all your calls
are handled properly and compliantly reducing the need for manual quality
assurance checks.

 

Speech Analytics

DEVELOP YOUR TEAMS

Let your team leaders monitor and support your teams during calls and web chats
in real-time. Give them the functionality to guide conversations and QA
interactions on any channel.

Quality Assurance



See all features

INCREASE CONTACT RATES BY UP 300% AND IMPROVE FIRST TIME RESOLUTION

Request a demo

Book a demo

For a bespoke demo of MaxContact’s platform and how it can help you reach the
right customer, at the right time.

Simply, fill in your details below and our team will be in touch.



GIVING YOU RESULTS TO SHOUT ABOUT

96%

of customers say MaxContact is easy to use

43%

average increase in sales revenue

35%

average increase in customer satisfaction

17%

average reduction in time taken to handle customer interactions


OUR CONTACT CENTRE SOLUTIONS

OMNICHANNEL CONTACT CENTRE ENGAGEMENT

Seamlessly manage multiple channels in one platform. Allow your customers to
communicate the way they want, whether that’s over the phone, through webchat,
social media, WhatsApp or email.


Explore Omnichannel

OUTBOUND DIALLING AND DIGITAL ENGAGEMENT

Reach your customers easier than ever before with Preview, Predictive and
Progressive dialling methods, automated SMS, emails and WhatsApp functionality.

 

Explore Outbound

INBOUND CUSTOMER ENGAGEMENT MANAGEMENT

Manage all your inbound channels in one platform, and design smarter IVRs for
taking payments, getting customers to the right people faster and providing
automated self-serve options.

Explore Inbound
See all solutions

Debt Collection Teams

Customer Service Teams

Sales Teams



Take the stress out of debt collection.

Create PCI-compliant payment IVR journeys to allow your customers to self-serve,
freeing your teams’ time to handle more challenging conversations. Set up
automated SMS payment reminders, helping your customers stay on top of payments.
Integrate CRM and debt collection software for a seamless user experience.

Learn more



Allow your customers to reach you when they want, on whatever channel they
choose.

Our inbound and omnichannel solutions coupled with our drag-and-drop IVR journey
builder help ensure your customers get through to the right teams as quickly as
possible, giving your teams all of the information they need to give the best
customer service. Whether your customers choose to contact you through webchat
or Facebook Messenger, WhatsApp, over the phone or via email: our software helps
your team centralise all communications into a seamless customer experience.

Learn more



Increase revenue and contact rates for winning sales teams.

Contact the right people, at the right time: maximise your sales teams’ time and
productivity whilst avoiding dropped calls. Increase sales revenue, customer and
employee satisfaction by eliminating unproductive calls with Answer Machine
Detection and our ‘best time to call’ algorithm.

Learn more




BRANDS WE WORK WITH



View Testimonials



WHY MAXCONTACT?

WE'RE STRAIGHT TALKING.

A no-nonsense team you can trust, with over 200 years of contact centre
experience combined, our teams know their stuff. With free custom training
available and a 100% UK-based support team, we’re always on hand when you need
us.

VALUE FOR MONEY.

Get a reliable platform, built for you and your needs, without costing the
earth. Plug into pre-built integrations or take advantage of affordable custom
developments. Over 97% of our customers think our software provides them value
for money.

WE KEEP IT SIMPLE.

Your teams don’t need PHDs to use MaxContact. They’ll be up and running with
hundreds of features in hours – not months. 96% of our customers think our
platform is easy to use, leaving your teams to get on with what they do best,
without any hassle.

SECURE AS STANDARD.

MaxContact is ISO 27001, 9001 and Cyber Essential Plus certified so customer
data is kept safe and compliant. Our dropless algorithm helps to ensure you stay
compliant, providing you greater freedom to serve your customers effectively
without the burden of regulatory compliance.

Our SaaS application is housed in Microsoft Azure for the highest security and
compliance credentials, allowing you to automate your activities and reports
with complete confidence.

SEE MAXCONTACT IN ACTION

Request a customised, no-obligation demo for you and your business and receive:

 * A quick 15-minute chat to discuss your business requirements
 * A customised demo with one of our contact centre experts
 * Insight into a range of powerful features, pricing, licensing, and
   integration options.

Request a demo

Request a demo

For a bespoke demo of MaxContact’s platform and how it can help you reach the
right customer, at the right time.

Simply, fill in your details below, and book a slot with our customer engagement
experts.

City View House, 5 Union Street,
Manchester M12 4JD
0330 159 6570
info@maxcontact.com

Mon-Sun 8am–8pm

About Us

 * About us
 * Careers
 * Partners
 * Glossary

Legal

 * Terms and conditions
 * Privacy policy

Cookie Policy
Connect with us:





© Copyright - Trivoni Software Ltd, Registered Address City View House, 5 Union
Street, Manchester, M12 4JD Company Registration Number 09816677 VAT Number
224522144

Everything you need to know to improve customer engagement in your business

Get free insight, research, expert interviews shared in your inbox every month.