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MILL POINT CAPITAL TO ACQUIRE MAJORITY STAKE IN IQOR

Acquisition Accelerates the Company’s Growth Opportunities in CX and Enhances
iQor’s Performance-Driven Culture

May 15, 2024 10:42 AM Eastern Daylight Time

FT. LAUDERDALE, Fla.--(BUSINESS WIRE)--iQor, a global leader in managed services
and customer engagement business process outsourcing (BPO) solutions, is pleased
to announce that it has signed an agreement with Mill Point Capital (MPC), a
private equity firm focused on North America investments in the industrial,
business, and IT services sectors to acquire a majority stake in the company.

> “Along with our Executive Partners John Meyer and John Harris, we could not be
> more enthusiastic about this new partnership”
> 
> Post this

The partnership prioritizes iQor’s strong foundation of key customer
relationships while leveraging technology and human expertise to enhance
customer engagement across industries. The deal is expected to close in June
2024.

"The strength of Mill Point Capital offers an extraordinary opportunity to
accelerate our growth and continue our leadership across a broad array of
customer engagement solutions. This investment will support and grow our
customer-centric AI capabilities and world-class team while continuing to
prioritize operational excellence, allowing us to expand our reach into new
industries and markets and ensure that, as a trusted partner, our clients
continue to count on us as an integral part of their operations," said iQor
President and CEO Chris Crowley.

With 40,000 dedicated employees in 10 countries, iQor is at the forefront of
providing advanced customer experience solutions enhanced by AI and intelligent
technologies. The company’s extensive suite of services is tailored to meet the
rising demands of brands worldwide to ensure superior service delivery. MPC’s
investment in iQor will drive substantial value through operational improvements
and strategic growth initiatives.

"Along with our Executive Partners John Meyer and John Harris, we could not be
more enthusiastic about this new partnership,” said Richard Summers, Partner at
Mill Point Capital. “iQor has a proven track record and innovative approach to
business process outsourcing. With our Executive Partners’ operational expertise
and strategic guidance, we are confident iQor will continue to lead and redefine
the industry standards for customer service. We look forward to working with
Chris and the rest of the iQor team to execute the key tenets of our Value
Creation Plan."

Both companies are excited for future growth and are committed to a seamless
transition that prioritizes current operations and service levels. iQor will
continue to operate under its established brand, with enhanced support and
resources from MPC to drive innovation and industry-leading growth.

Rothschild & Co acted as exclusive financial advisor to iQor, and Kirkland &
Ellis acted as legal counsel to iQor.

For more information about iQor and its services, please visit www.iQor.com.

For further details on Mill Point Capital’s investment philosophy and portfolio,
visit www.MillPoint.com.

About iQor

iQor is a managed services provider of customer engagement and
technology-enabled business process outsourcing (BPO) solutions comprised of
40,000 amazing employees spanning 10 countries. We are passionate about
delivering an outstanding omnichannel customer experience for brands across the
globe. Harnessing intelligent CX technology and AI-driven innovations that can
scale teams anywhere, our BPO solutions create happy employees and delighted
customers. Our irresistible culture results in a smile with each interaction to
create optimal customer experiences. We enable diverse teams to scale our BPO
digital solutions from local to global to create the CX experience brands demand
to win and keep customers. Read, see, and hear more at iQor.com.

About Mill Point Capital LLC

Mill Point Capital LLC is a private equity firm focused on control investments
in lower-middle market companies in North America across the industrials,
business services and IT services sectors. Mill Point’s experienced team of
investors and Executive Partners seek portfolio company value enhancement
through rigorous implementation of transformative strategic initiatives and
operational improvements. Mill Point is based in New York, NY. For more
information, please visit www.millpoint.com.


CONTACTS

Robert Constantine
SVP Marketing and Communications
robert.constantine@iqor.com

Jiaeh Kim
info@millpoint.com
212-416-5800


IQOR


RELEASE SUMMARY

Mill Point Capital to Acquire Majority Stake in iQor; Acquisition Accelerates
the Company’s Growth Opportunities in CX.


#HASHTAGS

 * #SmileWithiQor
 * #BPO
 * #iQor
 * #MillPointCapital
 * #Innovation
 * #Partnership
 * #CustomerExperience


SOCIAL MEDIA PROFILES

 * iQor Global Facebook
 * iQor Twitter
 * iQor Company LinkedIn
 * iQor YouTube
 * iQor Company Instagram Page




MORE NEWS

 * May 15, 2024
   iQor Welcomes Art DiBari as Chief Administrative Officer
 * April 25, 2024
   iQor Qares to Host 7th Annual Charity Golf Tournament
 * April 23, 2024
   iQor Wins 2024 Bronze Stevie® Award for Sales & Customer Service


CONTACTS

Robert Constantine
SVP Marketing and Communications
robert.constantine@iqor.com

Jiaeh Kim
info@millpoint.com
212-416-5800




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