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COACHHUB COMPLIANCE CENTRE

Security is CoachHub Corporate Culture




We are ISO 27001 and data protection certified. As the global market leader in
digital coaching, we take our responsibility to protect your data very seriously
and use only the highest industry standards to guarantee data protection and
ensure privacy and confidentiality.

At CoachHub, we care about security as a matter of corporate culture: we also
use technical and organizational measures at online banking level, PCI DSS Level
1, ISO 9001, and ISO 27001 certified data centers. We use multi-factor
authentication, password managers, and other best security practices, because
without security, there is no privacy, nor confidentiality. For details, please
refer to our materials below or contact us. Please be aware that for legal and
security reasons, detailed documentation of CoachHub and its partners is only
available under a non-disclosure agreement.


ISO 27001 CERTIFIED

At CoachHub, we operate across 70 countries within 6 continents. In order to be
a reliable partner and to guarantee you the highest level of data security, we
have had our in-house information security management system (ISMS) audited and
are now successfully ISO 27001 certified. The standard protects your most
valuable information and as a DIN standard, ISO 27001 officially confirms the
continuous improvement of data security by reducing information security gaps to
a minimum. Much of the ISO 27001 requirements also fulfil those of GDPR and Data
Protection Act compliance and provide a much greater information assurance
overall.


GDPR AS OUR JOINT OPPORTUNITY

Taking privacy and data protection laws to the next level, since May 2018 the
General Data Protection Regulation (GDPR) revolutionizes and unifies European
Union (EU) and European Economic Area (EEA) data protection laws. Integrity and
trust is at the heart of CoachHub, which is why GDPR is very important to us. By
complying, we seek to improve the protection of our European partners’ rights
and provide a transparent overview of how we safeguard their data. Further, as
the forerunner and gold standard in data protection, the GDPR inspires data
protection laws across the globe, such as the California Consumer Privacy Act.


WHAT’S DIFFERENT UNDER THE GDPR?

Important changes due to the GDPR include more rights for EU individuals,
extensive data breach notification duties, strict security requirements,
cross-border data protection, extensive accountability and easier enforcement.
The GDPR allows for a fine of up to 4% of the global corporate group turnover.
Consistent application matters: The European Court of Justice and the entire
chapter 7 ensure the GDPR is applied cooperatively and consistently across the
EEA. The GDPR supports the common data market, allowing for easier flow of
personal data within the EEA and with third countries with comparable data
protection standards. Measures such as Binding Corporate Rules, Adequacy
Decisions, and data protection model clauses secure processing of personal data
in third countries with lower data protection standards.We are and remain up to
date with the latest European court decisions (such as Schrems II) and other
European Data Protection Board (EDPB) guidelines. Please refer to our banking
industry standard data processing addendum for details.


CCPA COMPLIANT

We are a strong supporter of protecting consumers and their data. And as our
operations have expanded internationally, so do our security measures. As such,
we work to honor the legal requirements for all regional laws, which includes
the California Consumer Privacy Act (CCPA). As of June, 2018, California passed
AB 375, a consumer privacy act to better enhance the privacy rights and consumer
protection for residents of California.


CERTIFIED DATA PROTECTION AND SECURITY

Data protection and data security are more important than ever and a top
priority at CoachHub. To prove we really mean it, at CoachHub we offer our
customers a platform with certified data protection including state of the art
security. An independent on site audit by a renowned certification authority
approved CoachHub’s data protection based on:
– compliance with legal requirements for data protection (such as the GDPR &
CCPA) as well as – principles of state of the art IT-security measures in
accordance with important aspects of international standards on information
security management systems (ISMS) such as ISO 27001.


BUILT FOR GLOBAL ENTERPRISES

We design our software and related compliance and data protection measures so
you can enjoy our digital coaching experience and leave the rest to us. As your
number one digital coaching platform, CoachHub provides highly confidential
digital coaching that effortlessly scales across global corporate groups. You
can opt to receive GDPR, CCPA and other compliancies, fully anonymous statistics
on coaching success. You transparently control your data. We take consent
seriously: you’re free to share what you want. We moreover do not stop at GDPR
compliance: we aim to go further and implement important privacy and
confidentiality features even if they’re not legally required. We are happy to
comply with the GDPR, CCPA and others, even where it doesn’t apply to you.
Further, we gladly assist our clients in complying with applicable foreign and
international law.


LEGAL DOCUMENTS

CoachHub Privacy Notice

CoachHub Terms and Conditions


PRESENTATIONS AND MORE

Please contact us for details on CoachHub’s Corporate Compliance and TOMs.


FREQUENTLY ASKED QUESTIONS

DO YOU PROCESS PERSONAL DATA?

Yes, we do.

CAN WE USE YOUR PLATFORM COMPLETELY WITHOUT PERSONAL DATA?

No.

DO YOU HAVE A DATA PROTECTION OFFICER?

Yes, we do: DataCo GmbH Dachauer Str. 65 80335 München Germany

IS THE COACHHUB DIGITAL COACHING PLATFORM GDPR-COMPLIANT?

Yes, CoachHub meets the requirements of the GDPR: We’re data protection
compliant as an organisation and as a platform according to GDPR. We have been
and continue to be regularly audited by DataGuard. We may use the DataGuard
Seal.

IS PERSONAL DATA TRANSMITTED IN ENCRYPTED FORM?

Yes, we use state-of-the-art SSL encryption in combination with an Extended
Validation SSL Certificate.

IS A PROFILE PICTURE MANDATORY?

No. The specification of a profile picture is not mandatory. We would like to
point out that, even if it was, non-personal pictures would be possible.

DO YOU SUPPORT SINGLE SIGN-ON (“SSO”)? DO YOU SUPPORT ACTIVE DIRECTORY?

The CoachHub platform supports SSO with all common security standards. In
particular, we support Microsoft (Azure) Active Directory, Okta and other
providers.

THE DATA PROCESSING AGREEMENT REFERS TO THE SERVICE AGREEMENT. WHERE IS THE
SERVICE AGREEMENT?

The service agreement is the combination of our offer and our Platform
conditions: https://coachhub.com/terms/.

THERE ARE SEVERAL COACHHUB ESTABLISHMENTS. WHICH ESTABLISHMENT PROCESSES
PERSONAL DATA?

Only the main establishment in Berlin processes personal data for the platform
and web site. Other establishments may process personal data for sales purposes.

WHICH SERVICE PROVIDERS / CONTRACT PROCESSORS DO YOU USE FOR THE PROCESSING OF
PERSONAL DATA? WHERE DO YOU PROCESS THESE DATA?

A list of contractors with further information on processing can be found in our
data protection declaration: https://coachhub.com/privacy-notice/ Insofar as the
data is processed in GDPR third countries, we ensure the level of data
protection through various measures in accordance with chapter V GDPR.

ARE YOUR DATA CENTERS SAFE?

Yes. We use cloud service providers such as Amazon AWS, which are safe,
ISO-certified and regularly audited.

WHO IS CONTROLLER AND PROCESSOR FOR WHICH PROCESSING?

Our view on acting as controller in light of recent case law: Generally, as the
customer, you act as controller and we act as processor. You also act as
controller and we act as processor for the anonymisation for your purposes, for
example for anonymous statistics about CoachHub in your company we create on
your behalf. Once anonymization is complete, data is no longer personal and the
GDPR no longer applies to it.

ARE INTERNATIONAL DATA TRANSFERS GDPR COMPLIANT?

Data processing operations in third countries, as far as they occur, are
GDPR-compliant. We have generally selected EU located/GDPR-compliant servers. We
have concluded a DPA. In the event that an international data transfer is not
covered e. g. by Privacy Shield, the DPA provides for a subsidiary relapse to
binding corporate rules and standard contractual clauses pursuant to Art. 46
GDPR. We constantly monitor current case law and adapt our processing procedures
accordingly.


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GLOBAL OFFICES

 * New York, USA (North America HQ) +
 * Berlin, Germany (EMEA HQ) +
 * Singapore, Singapore (APAC HQ) +
 * London, UK +
 * Paris, France +
 * Melbourne, Australia +
 * Amsterdam, Netherlands +
 * Rome, Italy +
 * Madrid, Spain +
 * Stockholm, Sweden +
 * Vienna, Austria +
 * Copenhagen, Denmark +
 * Dublin, Ireland +
 * Brussels, Belgium +
 * Lisbon, Portugal +
 * Cape Town, South Africa +




THE LEADING GLOBAL DIGITAL COACHING PLATFORM

CoachHub is the leading global talent development platform that enables
organizations to create a personalized, measurable and scalable coaching program
for the entire workforce, regardless of department and seniority level. By doing
so, organizations are able to reap a multitude of benefits, including increased
employee engagement, higher levels of productivity, improved job performance and
increased retention. CoachHub’s global pool of coaches is comprised of over
3,500 certified business coaches in 90 countries across six continents with
coaching sessions available in over 60 languages, to serve more than 500
clients. Our programs are based on advanced R&D from our Coaching Lab, led by
Prof. Jonathan Passmore and our Science Council. CoachHub is backed by leading
tech investors, including Sofina, SoftBank Vision Fund 2, Molten Ventures,
Speedinvest, HV Capital, Partech and Silicon Valley Bank/SVB Capital. In
September 2021, CoachHub acquired French digital coaching pioneer MoovOne to
build a global champion focused on jointly democratizing coaching. CoachHub is
committed to creating a greener future and is a certified carbon neutral company
since 2022.

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