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We’ve launched a new and simplified contracting experience for Atlassian
customers, the Atlassian Customer Agreement. This agreement takes effect on
April 1, 2024, at 9 am PDT, and will apply to any new order or renewal at or
after that time. Existing orders remain subject to the prior customer terms,
available in our Archives.

Legal


 * Atlassian Customer Agreement
 * Security measures
 * Product-Specific Terms
 * Expanded Coverage Addendum
 * Privacy Policy
 * Data Processing Addendum
 * Data Processing Addendum
 * Atlassian Business Associate Agreement
 * Service Level Agreement
 * User Notice
 * Acceptable Use Policy
 * Advisory Services Policy
 * Other Legal
 * Cloud Terms of Service
 * Impressum
 * Our approach
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 * Software License Agreement
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 * Copyright and Trademark Violations
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Copy link to heading Copied!
  

Atlassian Customer Agreement

Product-Specific Terms

Expanded Coverage Addendum

Privacy Policy

Former Workplace Privacy Notice

Careers Privacy Notice

Diversity Survey Privacy Notice

Data Processing Addendum

Data Transfer Impact Assessment

Atlassian Business Associate Agreement

Reseller Agreement

User Notice

Acceptable Use Policy

Other Legal

Impressum

Archives

Atlassian Customer Agreement
Product-Specific Terms
Expanded Coverage Addendum
Privacy Policy
Former Workplace Privacy Notice
Careers Privacy Notice
Diversity Survey Privacy Notice
Data Processing Addendum
Data Transfer Impact Assessment
Business Associate Agreement
Reseller Agreement
User Notice
Acceptable Use Policy
Other Legal
Legal Updates
Impressum
Archives


LEGAL INFORMATION

Simplified contractual terms and resources for customers, partners, and
developers

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ATLASSIAN CUSTOMER AGREEMENT

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PRODUCT-SPECIFIC TERMS

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SECURITY MEASURES

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ADVISORY SERVICES POLICY

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DATA PROCESSING ADDENDUM

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DATA TRANSFER IMPACT ASSESSMENT

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LIST OF DATA SUBPROCESSORS

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BUSINESS ASSOCIATE AGREEMENT

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GOVERNMENT AMENDMENT

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PRIVACY POLICY


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FORMER WORKPLACE PRIVACY NOTICE

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CAREERS PRIVACY NOTICE

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DIVERSITY SURVEY PRIVACY NOTICE

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COOKIES & TRACKING NOTICE

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ACCEPTABLE USE POLICY

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ATLASSIAN PRODUCT FAMILY

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IMPRESSUM

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USER NOTICE


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TRADEMARK GUIDELINES

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REPORTING COPYRIGHT AND TRADEMARK VIOLATIONS

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THIRD PARTY CODE IN ATLASSIAN PRODUCTS

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LAW ENFORCEMENT REQUESTS FOR INFORMATION

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MARKETPLACE TERMS OF USE

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MARKETPLACE PARTNER AGREEMENT

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12



FREQUENTLY ASKED QUESTIONS

We created this FAQ to answer some of the most common questions customers ask
about our Atlassian Customer Agreement.

These FAQs are for informational purposes only and do not create any contractual
commitments. The responsibilities and liabilities of Atlassian towards its
customers are governed by the relevant agreements between Atlassian and its
customers, and these FAQs are not part of, nor do they modify, any agreement
between Atlassian and its customers. 

Show all
Where can I find your previous legal terms and policies? Copy link to heading
Copied! Show
  

Please visit our archives page.

How do I provide legal notices to Atlassian? Copy link to heading Copied! Hide
  

Most notices under our Atlassian Customer Agreement can be sent to
customer-notices@atlassian.com. For claims of breach by Atlassian,
infringemenent of IP or termination for cause, please provide physical notice
to:  Atlassian, 350 Bush St, Floor 13, San Francisco, CA 94104, Attention:
General Counsel.

For reporting copyright and trademark violations, please follow the process set
out here.

For subpoenas and other law enforcement orders, please follow the process set
out here.

For Atlassian Support, please go here. This includes technical support, as well
as pricing, billing and licensing support (including if you wish to terminate
your subscription or exercise your refund right).

For supplier queries, please go here.

Where can I find more information about Atlassian? Copy link to heading Copied!
Show
  

Here are some helpful quick links:

 * SEC Filings

 * Annual Reports

 * Governance documents

Where can I learn about ECCNs and eligible license exceptions for Atlassian
Products? Copy link to heading Copied! Show
  

Please visit this page.

Has Atlassian updated any of its legal terms and policies recently? Copy link to
heading Copied! Show

Yes, in addition to the Atlassian Customer Agreement, Atlassian updated the
following terms and policies as of April 1, 2024 (to apply as of a customer’s
next order or renewal):

 * Advisory Services Policy
 * Atlassian Support Offerings
 * Product-Specific Terms*
 * Service Legal Agreement
 * Data Processing Addendum
 * Security Measures
 * Government Addendum
 * Third-Party Code Policy
 * Acceptable Use Policy

 * Privacy Policy

* We know that our customers care about AI and Atlassian Intelligence. So, we
want to make it clear that we updated the Atlassian Intelligence terms to match
the drafting style and defined terms of our Atlassian Customer Agreement. We
have not changed the ways we use customer inputs or outputs of Atlassian
Intelligence as described in our Trust Center.

Does the Atlassian Customer Agreement apply to all of Atlassian’s products? Copy
link to heading Copied! Show

Yes, the Atlassian Customer Agreement applies to Atlassian’s cloud and data
center products. The Atlassian Customer Agreement also applies to Atlassian
apps, support, and advisory services, which are subject to additional policies,
as detailed in the Atlassian Customer Agreement.

The Atlassian Customer Agreement does not apply to third-party products,
training services, developer tools, and the use of the Atlassian Marketplace, as
described in the Atlassian Customer Agreement.

Section references: Sections 1, 7.2, and 21

What are third-party products? Copy link to heading Copied! Show

For clarity, third-party products (as we use that term in the Atlassian Customer
Agreement) are not third-party components of the products themselves. Instead,
they are separate products or add-ons that can be used with our products only at
the election of the customer (including, for example, third-party apps on the
Atlassian Marketplace as discussed below).

Section reference: Section 7.2

Does the Atlassian Customer Agreement apply to the apps on the Atlassian
Marketplace? Copy link to heading Copied! Show

The Atlassian Customer Agreement will govern any apps that are published by
Atlassian as a vendor in the Atlassian Marketplace (see here for a list of apps
by Atlassian). However, the Atlassian Customer Agreement does not apply to any
other apps, which would be considered third-party products under the Atlassian
Customer Agreement and governed by the terms of the customer’s agreement with
the applicable third-party provider.

Please see Marketplace Apps - Cloud Trust for more information regarding the
third-party apps available on the Atlassian Marketplace.

Section references: Sections 1, 7.2, and 21

Does the Atlassian Customer Agreement apply if we have purchased Atlassian
products through a reseller partner? Copy link to heading Copied! Show

Yes, the Atlassian Customer Agreement will govern a customer’s use of the
Atlassian products even if they have purchased through a channel partner. The
Atlassian Customer Agreement will not apply to any services provided by the
partner.

Section reference: Section 10.1(b)

Does the Atlassian Customer Agreement apply to Atlassian Intelligence? Copy link
to heading Copied! Show

The use of Atlassian Intelligence is covered by the Atlassian Customer Agreement
and the AI Terms displayed in the Product-Specific Terms. For more information
on Atlassian Intelligence, visit the Trust Center.

Section reference: Section 21

How can we be notified if Atlassian updates its terms and policies? Copy link to
heading Copied! Show

Atlassian customers may subscribe at the form linked here to receive
notifications from Atlassian about updates to Atlassian Sub-processors and the
following legal terms and policies:

 * Atlassian Customer Agreement
 * Product-Specific Terms
 * Data Processing Addendum
 * Acceptable Use Policy
 * Privacy Policy
 * Security Measures
 * Advisory Services Policy
 * Guidelines for Reporting Copyright and Trademark Violations
 * Third-Party Code Policy
 * Service Level Agreement
 * Government Amendment (notice will only be sent to affected customers, as
   designated by our systems)

 * Atlassian’s use of inputs and outputs in connection with Atlassian
   Intelligence as described in the Atlassian Trust Center

Section reference: Section 20.5(c)

How can I sign a Data Processing Addendum with Atlassian? Copy link to heading
Copied! Show

The Data Processing Addendum forms a part of the Atlassian Customer Agreement
(and doesn’t need to be signed separately).

Section references: Sections 2.3 and 21

What are support and advisory services? Copy link to heading Copied! Show

Atlassian provides support for the products purchased under the Atlassian
Customer Agreement, as further described here.

Atlassian also provides advisory services so customers can get a better
understanding of their Atlassian footprint and help them optimize their use of
Atlassian products, though Atlassian does not provide hands-on-keyboard
professional services. The advisory services offering is further
described here and in our Advisory Services Policy.

Section references: Sections 8 and 21

Are non-employees of an Atlassian customer permitted to be users of the products
under the Atlassian Customer Agreement? Copy link to heading Copied! Show

The definition of users is purposely broad to include employees of affiliates,
third-party contractors, partners, etc.

Section references: Sections 3 and 21

How can we retrieve our data from the Atlassian products? Copy link to heading
Copied! Show

We make it easy for customers to retrieve data as all products have built-in
functionality allowing data to be exported in a common format. For more
information about the process for exporting data, please see here.

Section reference: Section 4

Does Atlassian have a code of conduct? Copy link to heading Copied! Show

As a public company, Atlassian maintains and enforces its own Code of Business
Conduct and Ethics that has been approved by its Board of Directors. Atlassian’s
Code of Business Conduct is more applicable to its role as the provider of the
Atlassian products and, with 300,000+ customers, Atlassian is not able to agree
to any individual customer’s code of conduct.

Section reference: Section 20.2

Where can I find information regarding account administrators and the different
administrator roles available in my Atlassian account? Copy link to heading
Copied! Show
  

Please refer to What are the different types of admin roles? for more
information regarding the different administrative roles available in your
Atlassian account.

A purchase order number is required for me to pay my invoice. Where can I send
my purchase order number? Copy link to heading Copied! Show
  

Please send any required purchase order numbers to
accountsreceivable@atlassian.com. Please see How to Pay for more information
regarding payment for your Atlassian products.

My customers are users of some of my Atlassian products. Where can I find
information regarding these users of my Atlassian products? Copy link to heading
Copied! Show
  

This topic is covered in detail in our product-specific pages in our
Documentation. Specifically, please see What are project roles in Jira Service
Management? for more information regarding service desk customers in Jira
Service Management and Share your instance externally with anonymous access for
information on how to share content with people who don’t have licensed access
to your Confluence instance. Other products may also permit for different user
types, as detailed in the Documentation.

Where can I find more information regarding Atlassian instances and
organizations? Copy link to heading Copied! Show
  

The Atlassian Customer Agreement allows a customer to install up to one
production instance of each Software Product included in an Order on systems
owned or operated by customer or its users. This topic is also covered in the
Product-Specific Terms for Atlassian Pty Ltd Products. Additionally, please see
Learn about Atlassian Organizations for more information regarding Atlassian
instances and organizations.

Section reference: Section 5.3


STAY INFORMED

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