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WhitePaper


ACHIEVING DIGITAL CUSTOMER SERVICE TRANSFORMATION

 * PDF
 * 15 Pages
 * 1.74 MB

Download Now

The new digital customer demands more now than ever before. So how do you keep
up?

As new channels emerge and customer expectations grow, it can be difficult to
keep pace. Your organization needs to adapt more quickly and adopt more advanced
processes and technology. You must move away from a channel-led approach to be
truly customer-centric.

Read this whitepaper to learn how to rethink service in the digital era and
transform your approach to achieve proactive service and deliver seamless
experiences for your customers.

--------------------------------------------------------------------------------


TAGS

Product Area: Customer Service Solution Area: Customer Service Topic: Customer
Service Topic: Digital Transformation
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PEGASYSTEMS IS A CRM CUSTOMER ENGAGEMENT CENTER LEADER, 12 YEARS RUNNING

Pegasystems named a Leader in the 2021 Gartner Magic Quadrant for CRM Customer
Engagement Center.

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ABOUT PEGASYSTEMS

Pega delivers innovative software that crushes business complexity. From
maximizing customer lifetime value to streamlining service to boosting
efficiency, we help the world’s leading brands solve problems fast and transform
for tomorrow. Pega clients make better decisions and get work done with
real-time AI and intelligent automation. And, since 1983, we’ve built our
scalable architecture and low-code platform to stay ahead of rapid change. Our
solutions save people time, so our clients’ employees and customers can get back
to what matters most.

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