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/search

<form action="/search" class="modal-search-form w-form">
  <div class="card form-input-card"><img src="https://global-uploads.webflow.com/5f68a65cd5188c058e27c898/5f68a65d0932e341a541cc98_icon-search.svg" alt="" class="form-input-icon"><input type="search" class="form-input form-input-naked w-input"
      autofocus="true" maxlength="256" name="query" placeholder="Type your search" id="search" required=""></div><input type="submit" value="Search" class="button form-search-button w-button">
</form>

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GROW YOUR ECOMMERCE BRAND WITH DELIGHTFUL CUSTOMER SERVICE

Reply to customers across all channels, view order data from Shopify at a
glance, and collaborate with your team on customer issues. All from one place.

Sign up for free
or
Get a live demo
14 day free trial  •  No credit card required  •  Quick setup
Watch product demo
Watch product demo

Great DTC brands trust us with their customer support




ARE YOU STRUGGLING TO MANAGE YOUR CUSTOMER SERVICE EFFICIENTLY?

It's a daunting task to keep your customers happy when there are a host of
problems preventing you from doing so.

 * Switching between tabs 100s of times to respond to queries from various
   channels
   

 * Manually searching for an order in Shopify every time a customer raises an
   issue

 * Miss replying to support queries because there’s just too many of them to
   keep track of
   

 * Sharing customer query screenshots with your teammates just to resolve a
   query


MANAGE CUSTOMER SERVICE WITHOUT THE USUAL CHAOS

Say hello to DelightChat, a customer service tool tailor-made for ecommerce
brands. Powerful features. Affordable price. Ridiculously simple to use.

Watch product demo
Watch product demo



TALK TO YOUR CUSTOMERS ON EVERY CHANNEL

Save countless hours & have peace of mind by never missing a customer query
across any channel like Email, FB & IG comments, Messenger, Instagram DMs and
Live Chat.


COLLABORATE WITH YOUR TEAM WITHIN TICKETS

See who’s replying, leave private notes for your teammates, tag a conversation,
assign tickets to the right person, set a reminder and so much more – all
without switching your browser tab.


VIEW & MODIFY SHOPIFY ORDER DATA WHILE REPLYING

You always modify the correct order as DelightChat’s deep Shopify integration
leaves no room for manual errors But that’s not all; with readily available
customer info, you can always respond to queries with better context.


SAVE DOZENS OF HOURS BY AUTOMATING REPLIES

Let customers view their “order status” using our self-service widget. Set up
automation rules that check for keywords like “refund” in your incoming
messages, and automatically reply with the refund policy link.


ENABLE YOUR CUSTOMERS TO SERVE THEMSELVES

Your customers want to find answers, fast. DelightChat's beautiful self-serve
widget enables them to view their order status or browse help articles in one
click. The same widget also houses a contact form and Live Chat.
Live Widget Demo


ALL THE FEATURES YOU NEED TO STREAMLINE SUPPORT OPS

TRACK IMPORTANT TICKETS WITH TAGS

Keep track of crucial conversations with tags so that you can find them easily,
whenever you need to refer them.

VIEW TEAM PERFORMANCE WITH ANALYTICS

Monitor first response time, median time to resolution, top support channels by
queries, most used tags at a glance.

MODIFY SHOPIFY ORDERS IN A FEW CLICKS

You can effortlessly edit, refund, duplicate, cancel or create a new order for
your customer in just a couple of clicks.


OUR CUSTOMERS SAY DELIGHTCHAT IS EASY-TO-USE. THEY ALSO LOVE OUR FAST & FRIENDLY
SUPPORT 😍

The Nestery
The sync with Shopify is seamless and fast replies with dynamic fields helps
answer repetitive queries such as "Where is my order?" quickly.
Studio Y
It literally took 15 minutes to be up and running after integrating Email,
WhatsApp, Facebook messenger & comments and Instagram comments.
Tilfi
Our experience with the DelightChat team has been amazing. It is the perfect
combination of a great product, very simple and intuitive UI, and outstanding
support.
Fabric Pandit
Literally the most seamless & user friendly UI we have seen yet. We currently
handle over 3k orders daily and we have tried almost every customer support tool
out there but DelightChat suited our operations to handle the high volume of
tickets across multiple channels best.
XYXX Apparels
You ought to have DelightChat on your store to streamline, manage & easily
handle every customer issue. Very easily replaces multiple 'desk' software &
provides solutions for everything that you'd possibly need.
Sleepy Owl Coffee
DelightChat has made life so much easier for us at Sleepy Owl! Apart from the
ease of use, Preetam & his team have been very accommodating to tweak and make
this a super helpful app for brands like ours. With all channels consolidated
into one, it has saved us all a lot of time and hassle.


READY TO SIMPLIFY YOUR CUSTOMER SUPPORT OPERATIONS?

Sign up for free
or
Get a live demo
14 day free trial  •  Quick setup

Grow your D2C brand with an ecommerce helpdesk that streamlines messages from
all support channels and saves you time using smart automations.
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Need help or have questions?
Contact Support
Email address: support@delight.chat

For marketing inquiries: marketing@delight.chat


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