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VIDEO


HOW PROVIDENCE ACHIEVES BETTER COMPLIANCE RESULTS WITH MICROLEARNING

4:12










 

Compliance training is a very complex and time-consuming exercise. Workplace
regulations are changing all the time – especially in highly regulated
industries. This means that organizations invest a lot of time and money keeping
compliance information up to date and training employees on that content.

Providence, the third-largest health system in the United States experiences
these challenges. How can you cost-effectively deliver training to over 300,000
caregivers spread out in over 50 hospitals and 800 clinics? How can you prove
that people are learning and remembering what they’re supposed to?

Providence’s learning and development team realized that existing training
methods weren’t working. As part of their digital transformation strategy,
Providence’s Chief Learning Officer, Darci Hall had her team study the
challenges of traditional learning methods because they were receiving low
satisfaction scores from employees.

What the team found was that content wasn’t the issue. It was engagement that
was the barrier to their goals. Engagement is the precondition for learning to
happen. No matter how good the content is, if the learner isn’t engaged with
what’s being taught, then they won’t gain the knowledge you need them to know
from the training in order to do their job properly.

During their enterprise-wide study, Darci Hall’s team wondered:

 1. How can we personalize learning for a distributed workforce to let them
    learn on their own terms, anytime, anywhere, using mobile devices?
 2. Can we prove that people gained proficiency and correlate that to the impact
    training has on overall business objectives?
 3. How can we increase the quality and effectiveness of compliance training but
    also reduce costs?
 4. Is it possible to give managers access to real-time analytics on peoples
    knowledge to provide personalized coaching?

 

Each of these questions were aligned with their core goals: increase engagement
and productivity; reduce attrition; attract and onboard top talent to build a
culture that values career development.

Following a careful evaluation and pilot process, Providence identified and
selected Qstream as its enterprise microlearning partner to support their
objectives.

At Providence, learners receive alerts and can immediately engage with training
content from either their mobile device or desktop. Rather than a lengthy,
traditional compliance eLearning course, Qstream breaks down complex compliance
content into highly relevant challenges which takes less than a few minutes to
respond to.

Qstream provides learners with immediate feedback on how they did after they
respond to a challenge, including a prompt explanation of the correct answer to
reinforce key concepts. Questions are repeated using a personalized
spaced-learning algorithm to reinforce the important information for long-term
knowledge retention.

This results in analytics that not only prove that someone complied with the
training but shows that proficiency is gained in the process. Qstream’s detailed
analytics show individual and team proficiency levels and improvement throughout
the program. Frontline managers are able to coach and communicate with team
members in real-time to address any areas of misunderstanding on certain
compliance topics.

For business executives, Qstream’s robust learning analytics provide a holistic
view of their organizations ability to be compliant at work and allows them to
see where there’s skill gaps and compliance issues in the business. These
analytics are used to take action on areas at risk and knowing exactly where
additional training is needed.

Providence’s Chief Learning Officer Darci Hall summarizes how Qstream supported
her team’s digital learning transformation:

“After completing our first enterprise launch of Qstream, we increased learner
engagement and satisfaction, confirmed proficiency increases through real-time
analytics, and slashed implementation costs by over 6 million dollars in our
first course alone. Our experience with Qstream is direct evidence that supports
why they were included on the 2020 List of Top Training Companies for Health and
Safety/Compliance Training.”

These compliance transformation results mean that Providence employees love the
learning experience while the analytics validate that learning is an essential
driver of business impact.

If you’re ready to start your digital transformation for engaging an enterprise
in compliance training, contact us today to see how our technology can help your
organization achieve better compliance results.

 




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WHAT ARE PEOPLE SAYING?

“Very impactful and transformational approach to microlearning. We are
addressing our needs of identifying knowledge gaps in our field force and being
able to use the data coming from Qstream to focus the actions needed to close
those gaps.”
G2 — Administrator in Medical Devices

“Learning retention, asynchronous coaching, a scalable learning model. The
benefits of training and coaching a dispersed workforce are huge!”
G2 — Ed Flahive, Senior Digital Learning Specialist at MilliporeSigma

“The support from Qstream staff is invaluable. The gamification aspect is
extremely engaging and the in-depth analytics is unmatched.”
G2 — Anonymous G2 Reviewer

“I have seen a very positive impact in retention and users are happy to use this
platform to consolidate learnings.”
G2 — Jorge Fragoso, Global Medical Learning and Capabilities Development Lead at
Sanofi

“Training our group on thousands of products that we sell is hard. Retaining the
information is even harder. Short bursts of learning make it easy for learners
to absorb the information.”
G2 — Chris Dissler, eLearning Developer at Infinite Electronics

“Very impactful and transformational approach to microlearning. We are
addressing our needs of identifying knowledge gaps in our field force and being
able to use the data coming from Qstream to focus the actions needed to close
those gaps.”
G2 — Administrator in Medical Devices

“Learning retention, asynchronous coaching, a scalable learning model. The
benefits of training and coaching a dispersed workforce are huge!”
G2 — Ed Flahive, Senior Digital Learning Specialist at MilliporeSigma


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