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NEXT-GENERATION, DIGITALLY-LED CUSTOMER EXPERIENCES

We are a leading digital customer experience (CX) innovator that designs, builds
and delivers next-gen digital solutions for global and disruptive brands.

Connect with our digital CX experts




SOLUTIONS AND SERVICES


END-TO-END SERVICE INNOVATION

DesignBuildDeliver


SOLUTIONS AND SERVICES


END-TO-END SERVICE INNOVATION

BUILD - NEXT-GEN TECH & IT SERVICES

We build digital solutions that deliver the best possible customer experiences.
This includes modernizing or re-engineering CX systems to provide seamless,
contextual, consistent and personalized experiences across all channels —
digital or human. To do this, we build, test and deploy solutions that leverage
the latest in CX tech from cloud, mobile, AI, automation, IoT, analytics and
more.

See all solutions

ENGINEERING, APPDEV & QA

INTELLIGENT AUTOMATION & DATA ANNOTATION

MANAGED CLOUD SERVICES

WORKFORCE TRANSFORMATION

MANAGED SOLUTIONS

OMNICHANNEL CX

TRUST & SAFETY

360 CUSTOMER ANALYTICS

DIGITAL STRATEGY

INNOVATION IDEATION

UX / UI DESIGN

CX PROCESS CONSULTING

ENGINEERING, APPDEV & QA

INTELLIGENT AUTOMATION & DATA ANNOTATION

MANAGED CLOUD SERVICES

WORKFORCE TRANSFORMATION

MANAGED SOLUTIONS

OMNICHANNEL CX

TRUST & SAFETY

360 CUSTOMER ANALYTICS

DIGITAL STRATEGY

INNOVATION IDEATION

UX / UI DESIGN

CX PROCESS CONSULTING

ENGINEERING, APPDEV & QA

INTELLIGENT AUTOMATION & DATA ANNOTATION

MANAGED CLOUD SERVICES

WORKFORCE TRANSFORMATION

MANAGED SOLUTIONS

OMNICHANNEL CX

TRUST & SAFETY

360 CUSTOMER ANALYTICS

Industries


TAILORED SOLUTIONS THAT SUPPORT THE FULL DIGITAL CX JOURNEY

Our clients include over 650 companies who believe that customer experience is
critical to their success.

See our industry experience
 * Technology
 * Communications & Media
 * Fintech & Financial Services
 * Travel & Hospitality
 * Games
 * Retail & Ecommerce
 * Healthcare
 * Automotive




HIGH-PERFORMANCE AI REQUIRES HIGH-QUALITY DATA

It’s crucial to use clean, high-quality data to train your machine learning
models. We provide AI training data at scale with our global community - 1
million strong - of AI experts.

Improve your AI today




ENABLING THE BREAKTHROUGHS OF TOMORROW, TODAY

iLabs is TELUS International’s investment in R&D where innovators, researchers
and visionaries collaborate to explore emerging customer experience tech to
disrupt the future.

Co-create with iLabs


FUEL IX: AI-FUELED INTELLIGENT EXPERIENCES

Discover our end-to-end customer experience solution, backed by the power of
generative AI and designed to help you meet critical CX business needs faster
than ever before.

Learn more


SUPPORTING YOUR GENERATIVE AI JOURNEY

Learn how our robust AI Data Solutions can help advance your generative AI
initiatives with content generation, dataset engineering, model validation and
more.

Explore
People and Culture


PLACING PEOPLE FIRST IN ALL THAT WE DO

For over 19 years, we have carefully cultivated our caring culture by ensuring
the best fit and alignment with the individuals who join our team, the clients
we choose to work with, and the manner in which we run our business every day.
We refer to our unique approach as our Culture Value Chain - the connection
between corporate culture and better business outcomes.

Learn about our Culture Value Chain
 * 76%
   
   World-class employee engagement
   
   Kincentric

 * ~75k
   
   Team members

 * 32
   
   Countries of operation



Awards & Recognition


CUSTOMER EXPERIENCE EXCELLENCE

We're proud of our proven industry track record. Over the years, this includes
over 120 award-wins for customer experience and support innovation.




LET’S CONNECT AND DRIVE CX INNOVATION

Learn how we can transform your customer experience organization today.

Contact us


 * * Solutions
   * Advisory Services
   * AI Data Solutions
   * Customer Experience
   * Digital Services
   * Trust, Safety & Security
 * * Industries
   * Technology
   * Communications & Media
   * Fintech & Financial Services
   * Travel & Hospitality
   * Games
   * Retail & Ecommerce
   * Healthcare
   * Automotive
 * * About Us
   * Our Team
   * Social Impact
   * Locations
   * Our Awards
   * Newsroom
   * Technology Partners
    * Culture Value Chain
    * Insights
    * Careers
    * Contact
    * COVID-19
    * Subscribe to Newsletter
    * Willowtree, a TELUS International Company

 * Solutions
   Advisory Services
   AI Data Solutions
   Customer Experience
   Digital Services
   Trust, Safety & Security
 * Industries
   Technology
   Communications & Media
   Fintech & Financial Services
   Travel & Hospitality
   Games
   Retail & Ecommerce
   Healthcare
   Automotive
 * About Us
   Our Team
   Social Impact
   Locations
   Our Awards
   Newsroom
   Technology Partners
    * Culture Value Chain
    * Insights
    * Careers
    * Contact
    * COVID-19
    * Subscribe to Newsletter
    * Willowtree, a TELUS International Company

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 * Privacy Policy
 * TELUS International is a subsidiary of: TELUS Communications Inc.

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