Submitted URL: https://email.norton.com/pub/cc?_ri_=X0Gzc2X=AQjkPkSTRQG56jzfjvLSdvEPy6KH17emzfIUduONiPAlUlIWoaO6qwegpntaVXtpKX=DRSDCSCT&...
Effective URL: https://support.norton.com/sp/en/uk/norton-renewal-purchase/current/solutions/kb20100113164023EN?abproduct=Norton+Renewal+P...
Submission: On February 07 via api from BE — Scanned from DE

Summary

This website contacted 17 IPs in 3 countries across 14 domains to perform 78 HTTP transactions. The main IP is 184.30.16.31, located in Frankfurt am Main, Germany and belongs to AKAMAI-AS, US. The main domain is support.norton.com. The Cisco Umbrella rank of the primary domain is 420434.
TLS certificate: Issued by DigiCert SHA2 Extended Validation Ser... on May 17th 2023. Valid for: 10 months.
This is the only time support.norton.com was scanned on urlscan.io!

urlscan.io Verdict: No classification

Domain & IP information

IP Address AS Autonomous System
1 1 184.86.251.4 20940 (AKAMAI-ASN1)
2 19 184.30.16.31 16625 (AKAMAI-AS)
7 2600:9000:249... 16509 (AMAZON-02)
1 2a02:26f0:350... 20940 (AKAMAI-ASN1)
1 2a00:1450:400... 15169 (GOOGLE)
2 2a00:1450:400... 15169 (GOOGLE)
1 4 54.72.39.129 16509 (AMAZON-02)
1 2620:1ec:46::60 8075 (MICROSOFT...)
6 2a00:1450:400... 15169 (GOOGLE)
1 54.170.154.128 16509 (AMAZON-02)
1 2a02:26f0:350... 20940 (AKAMAI-ASN1)
1 2a02:26f0:350... 20940 (AKAMAI-ASN1)
2 63.140.62.222 15224 (OMNITURE)
1 1 52.212.233.39 16509 (AMAZON-02)
1 66.235.152.225 16509 (AMAZON-02)
32 50.112.129.255 16509 (AMAZON-02)
1 54.155.39.132 16509 (AMAZON-02)
1 2606:4700:10:... 13335 (CLOUDFLAR...)
78 17
Apex Domain
Subdomains
Transfer
55 norton.com
email.norton.com — Cisco Umbrella Rank: 574364
support.norton.com — Cisco Umbrella Rank: 420434
login.norton.com — Cisco Umbrella Rank: 42824
oms.norton.com — Cisco Umbrella Rank: 71776
support-digital.norton.com — Cisco Umbrella Rank: 188357
1 MB
7 ensighten.com
nexus.ensighten.com — Cisco Umbrella Rank: 3810
50 KB
6 gstatic.com
fonts.gstatic.com
90 KB
4 demdex.net
dpm.demdex.net — Cisco Umbrella Rank: 239
symantec.demdex.net — Cisco Umbrella Rank: 103239
5 KB
2 google-analytics.com
www.google-analytics.com — Cisco Umbrella Rank: 27
21 KB
1 quantummetric.com
cdn.quantummetric.com — Cisco Umbrella Rank: 2356
89 KB
1 analytics-egain.com
analytics.analytics-egain.com — Cisco Umbrella Rank: 27130
5 KB
1 omtrdc.net
symantec.tt.omtrdc.net — Cisco Umbrella Rank: 117466
1 KB
1 everesttech.net
cm.everesttech.net — Cisco Umbrella Rank: 1278
517 B
1 nortonlifelock.com
www.nortonlifelock.com — Cisco Umbrella Rank: 44229
26 KB
1 symassets.com
now.symassets.com — Cisco Umbrella Rank: 425406
933 B
1 egainonetag.com
enable-eg-ot.egainonetag.com — Cisco Umbrella Rank: 334514
18 KB
1 googleapis.com
fonts.googleapis.com — Cisco Umbrella Rank: 28
1 KB
1 adobedtm.com
assets.adobedtm.com — Cisco Umbrella Rank: 460
61 KB
78 14
Domain Requested by
32 support-digital.norton.com enable-eg-ot.egainonetag.com
support-digital.norton.com
19 support.norton.com 2 redirects support.norton.com
7 nexus.ensighten.com support.norton.com
nexus.ensighten.com
6 fonts.gstatic.com fonts.googleapis.com
3 dpm.demdex.net 1 redirects support.norton.com
2 oms.norton.com nexus.ensighten.com
support.norton.com
2 www.google-analytics.com support.norton.com
www.google-analytics.com
1 cdn.quantummetric.com support-digital.norton.com
1 analytics.analytics-egain.com enable-eg-ot.egainonetag.com
1 symantec.tt.omtrdc.net assets.adobedtm.com
1 cm.everesttech.net 1 redirects
1 symantec.demdex.net nexus.ensighten.com
1 www.nortonlifelock.com assets.adobedtm.com
1 now.symassets.com support.norton.com
1 enable-eg-ot.egainonetag.com support.norton.com
1 login.norton.com support.norton.com
1 fonts.googleapis.com support.norton.com
1 assets.adobedtm.com support.norton.com
1 email.norton.com 1 redirects
78 19
Subject Issuer Validity Valid
store.norton.com
DigiCert SHA2 Extended Validation Server CA
2023-05-17 -
2024-03-12
10 months crt.sh
nexus.ensighten.com
Amazon RSA 2048 M02
2023-09-29 -
2024-10-27
a year crt.sh
assets.adobedtm.com
DigiCert Global G2 TLS RSA SHA256 2020 CA1
2023-07-11 -
2024-08-10
a year crt.sh
upload.video.google.com
GTS CA 1C3
2024-01-09 -
2024-04-02
3 months crt.sh
*.google-analytics.com
GTS CA 1C3
2024-01-09 -
2024-04-02
3 months crt.sh
login.norton.com
DigiCert TLS RSA SHA256 2020 CA1
2023-03-07 -
2024-04-05
a year crt.sh
*.gstatic.com
GTS CA 1C3
2024-01-09 -
2024-04-02
3 months crt.sh
*.egainonetag.com
Amazon RSA 2048 M02
2023-08-28 -
2024-09-25
a year crt.sh
www.norton.com
DigiCert SHA2 Extended Validation Server CA
2023-09-27 -
2024-04-18
7 months crt.sh
*.demdex.com
DigiCert Global G2 TLS RSA SHA256 2020 CA1
2023-09-26 -
2024-10-26
a year crt.sh
oms.norton.com
DigiCert Global G2 TLS RSA SHA256 2020 CA1
2023-09-03 -
2024-10-03
a year crt.sh
*.tt.omtrdc.net
DigiCert TLS RSA SHA256 2020 CA1
2023-08-22 -
2024-09-21
a year crt.sh
support-digital.norton.com
DigiCert TLS RSA SHA256 2020 CA1
2023-05-02 -
2024-05-21
a year crt.sh
*.analytics-egain.com
Amazon RSA 2048 M03
2023-08-07 -
2024-09-04
a year crt.sh
sni.cloudflaressl.com
Cloudflare Inc ECC CA-3
2023-05-17 -
2024-05-16
a year crt.sh

This page contains 8 frames:

Primary Page: https://support.norton.com/sp/en/uk/norton-renewal-purchase/current/solutions/kb20100113164023EN?abproduct=Norton+Renewal+Purchase&abversion=current&helpid=return_policy&om_em_cid=hho_email_BE_TRIG_ACT_AR_BF1
Frame ID: B75A99A946AA7E7C1FA49219A23EF1B4
Requests: 50 HTTP requests in this frame

Frame: https://support.norton.com/sp/passiveLogin/
Frame ID: 1D18F9F3E6D735A405DCD8DCC5E61A9F
Requests: 2 HTTP requests in this frame

Frame: https://enable-eg-ot.egainonetag.com/onetag/EG94020756
Frame ID: D878C6BB84A7F39CD42B41791808068A
Requests: 1 HTTP requests in this frame

Frame: https://symantec.demdex.net/dest5.html?d_nsid=0
Frame ID: E154D4E3A0479B17265AD347E7138D4E
Requests: 1 HTTP requests in this frame

Frame: https://analytics.analytics-egain.com/iframe/EG94020756
Frame ID: 5B6B0329346532592922F8509164C01C
Requests: 1 HTTP requests in this frame

Frame: https://support-digital.norton.com/system/templates/chat/egain-docked-chat.js
Frame ID: 433687E28CD005B988A7B45999056383
Requests: 1 HTTP requests in this frame

Frame: https://support-digital.norton.com/system/cb/cs/checkSession.html?wsname=https://support.norton.com
Frame ID: 860F77D9C70651AE250C5D74F0A2D493
Requests: 1 HTTP requests in this frame

Frame: https://support-digital.norton.com/system/templates/chat/nll/index.html?entryPointId=1011&locale=en-US&postChatAttributes=true&templateName=nll&ver=v11&&aId=EG94020756&sId=E52ac222cd-a6a4-42c9-b154-e276908b4d82&uId=B733903b0c-4b0e-4b9f-9ab0-09efa4b17391&providerId=186B2&wsname=https://support.norton.com&EGAIN_AV_CHAT_STATE_DATA=null&parentLost=false&referer=https%3A%2F%2Fsupport.norton.com%2Fsp%2Fen%2Fuk%2Fnorton-renewal-purchase%2Fcurrent%2Fsolutions%2Fkb20100113164023EN%3Fabproduct%3DNorton%2BRenewal%2BPurchase%26abversion%3Dcurrent%26helpid%3Dreturn_policy%26om_em_cid%3Dhho_email_BE_TRIG_ACT_AR_BF1&useCustomButton=false&storage=true&docked=true
Frame ID: 1F091337A1DC1367E33D8142739CFC72
Requests: 27 HTTP requests in this frame

Screenshot

Page Title

Norton Cancellation and Refund Policy

Page URL History Show full URLs

  1. https://email.norton.com/pub/cc?_ri_=X0Gzc2X=AQjkPkSTRQG56jzfjvLSdvEPy6KH17emzfIUduONiPAlUlIWoaO6qweg... HTTP 302
    https://support.norton.com/sp/landing?product=Norton+Renewal+Purchase&version=current&lg=en&ct=uk&helpi... HTTP 302
    https://support.norton.com/sp/en/uk/norton-renewal-purchase/current/solutions/kb20100113164023EN_EndUse... HTTP 301
    https://support.norton.com/sp/en/uk/norton-renewal-purchase/current/solutions/kb20100113164023EN?abprod... Page URL

Detected technologies

Overall confidence: 100%
Detected patterns
  • bootstrap(?:[^>]*?([0-9a-fA-F]{7,40}|[\d]+(?:.[\d]+(?:.[\d]+)?)?)|)[^>]*?(?:\.min)?\.js

Overall confidence: 100%
Detected patterns
  • \bangular.{0,32}\.js

Overall confidence: 100%
Detected patterns
  • //nexus\.ensighten\.com/

Overall confidence: 100%
Detected patterns
  • google-analytics\.com/(?:ga|urchin|analytics)\.js

Page Statistics

78
Requests

97 %
HTTPS

50 %
IPv6

14
Domains

19
Subdomains

17
IPs

3
Countries

1601 kB
Transfer

5369 kB
Size

27
Cookies

Page URL History

This captures the URL locations of the websites, including HTTP redirects and client-side redirects via JavaScript or Meta fields.

  1. https://email.norton.com/pub/cc?_ri_=X0Gzc2X=AQjkPkSTRQG56jzfjvLSdvEPy6KH17emzfIUduONiPAlUlIWoaO6qwegpntaVXtpKX=DRSDCSCT&_ei_=ENOh_HIgmKwjVVJbB2DOrCq-ZUmV7p9ZK1A4VshxxZtyItGUJkLRaUDBHAK_lYwf2CbqNwqgJiljPSFCUWZW8vvLQmxLXoIMqtp4pTYPggimiGzhqtiS6fccZ-EVZY0l-lQtjPkXVWJwJXmiG8J6wcFLfrWlilIaXPLwVSEAAd-q9kxrZZRksAwmmMGJZqJApQht5VnyQ8gbjUAYDlPz4_mbzRZjBLpwxQOHYfu3Z86YI6F3fnPsjGviia6Nel_QB14YPIlqK9sjDu7IXfH6ll32Fv9sqTbtn-7UbHpfM2EXMirLsxS-mRI2zmFHPOtGIMmHubH_Dk8OoD1VHyaEhGmSiakjfHcYUemfTKZpLXDXPGXvO6-KP14kVN4NAa_8Xtgzeh5_tp1-ZNzGCbLCzgOOS0yDd3LfGsABDhnUrM63yLL8AMbv0dzVQe23uDHUESnqRc1iHAPSTSzBbaTwSPUeGefgNbS09ZwVAOVyPN45LiBYFUpKcK4xhkIMsiZ6PdKbCUKN35N2JdQjNO9HA18SOYSHh7MuE6AsO9CSizRQNg.&_di_=jb5sie0la2fue4e3nibclfphdq29no959i8fvv8cmcj132br8cig HTTP 302
    https://support.norton.com/sp/landing?product=Norton+Renewal+Purchase&version=current&lg=en&ct=uk&helpid=return_policy&om_em_cid=hho_email_BE_TRIG_ACT_AR_BF1 HTTP 302
    https://support.norton.com/sp/en/uk/norton-renewal-purchase/current/solutions/kb20100113164023EN_EndUserProfile_en_us?abproduct=Norton+Renewal+Purchase&abversion=current&helpid=return_policy&om_em_cid=hho_email_BE_TRIG_ACT_AR_BF1 HTTP 301
    https://support.norton.com/sp/en/uk/norton-renewal-purchase/current/solutions/kb20100113164023EN?abproduct=Norton+Renewal+Purchase&abversion=current&helpid=return_policy&om_em_cid=hho_email_BE_TRIG_ACT_AR_BF1 Page URL

Redirected requests

There were HTTP redirect chains for the following requests:

Request Chain 9
  • https://dpm.demdex.net/id?d_visid_ver=4.4.0&d_fieldgroup=MC&d_rtbd=json&d_ver=2&d_verify=1&d_orgid=67C716D751E567F70A490D4C%40AdobeOrg&d_nsid=0&ts=1707273855846 HTTP 302
  • https://dpm.demdex.net/id/rd?d_visid_ver=4.4.0&d_fieldgroup=MC&d_rtbd=json&d_ver=2&d_verify=1&d_orgid=67C716D751E567F70A490D4C%40AdobeOrg&d_nsid=0&ts=1707273855846
Request Chain 42
  • https://cm.everesttech.net/cm/dd?d_uuid=46063200955595653582791772778788082677 HTTP 302
  • https://dpm.demdex.net/ibs:dpid=411&dpuuid=ZcLugAAAAKNGugNx

78 HTTP transactions

Resource
Path
Size
x-fer
Type
MIME-Type
Primary Request kb20100113164023EN
support.norton.com/sp/en/uk/norton-renewal-purchase/current/solutions/
Redirect Chain
  • https://email.norton.com/pub/cc?_ri_=X0Gzc2X=AQjkPkSTRQG56jzfjvLSdvEPy6KH17emzfIUduONiPAlUlIWoaO6qwegpntaVXtpKX=DRSDCSCT&_ei_=ENOh_HIgmKwjVVJbB2DOrCq-ZUmV7p9ZK1A4VshxxZtyItGUJkLRaUDBHAK_lYwf2CbqNwq...
  • https://support.norton.com/sp/landing?product=Norton+Renewal+Purchase&version=current&lg=en&ct=uk&helpid=return_policy&om_em_cid=hho_email_BE_TRIG_ACT_AR_BF1
  • https://support.norton.com/sp/en/uk/norton-renewal-purchase/current/solutions/kb20100113164023EN_EndUserProfile_en_us?abproduct=Norton+Renewal+Purchase&abversion=current&helpid=return_policy&om_em_...
  • https://support.norton.com/sp/en/uk/norton-renewal-purchase/current/solutions/kb20100113164023EN?abproduct=Norton+Renewal+Purchase&abversion=current&helpid=return_policy&om_em_cid=hho_email_BE_TRIG...
94 KB
18 KB
Document
General
Full URL
https://support.norton.com/sp/en/uk/norton-renewal-purchase/current/solutions/kb20100113164023EN?abproduct=Norton+Renewal+Purchase&abversion=current&helpid=return_policy&om_em_cid=hho_email_BE_TRIG_ACT_AR_BF1
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_256_GCM
Server
184.30.16.31 Frankfurt am Main, Germany, ASN16625 (AKAMAI-AS, US),
Reverse DNS
a184-30-16-31.deploy.static.akamaitechnologies.com
Software
nginx /
Resource Hash
b4cd7d971b211ef7fefff0d5e7f8a2c164a8214f25a1b7addb353cb7035b211f
Security Headers
Name Value
Content-Security-Policy frame-ancestors 'self' https://lv1wkspbrzpin01.symc.nustratus.com https://chi2wkspbrzpin01.symc.nustratus.com https://lv1wsfec2pin01.symc.nustratus.com https://lv1labwkspc2pin01.nlllab.nustratus.com https://chi2wsfec2pin01.symc.nustratus.com https://genassist.agent-tools.gendigital.com https://genassist.agent-tools-int.gendigital.com https://genassist.agent-tools-stage.gendigital.com https://us-stage.norton.com https://buy-qa5.np.norton.com
Strict-Transport-Security max-age=31536000 ; includeSubDomains
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN
X-Xss-Protection 1; mode=block

Request headers

Upgrade-Insecure-Requests
1
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/121.0.6167.139 Safari/537.36
accept-language
de-DE,de;q=0.9

Response headers

Access-Control-Allow-Credentials
true
Access-Control-Allow-Headers
Accept,Authorization,Cache-Control,Content-Type,DNT,If-Modified-Since,Keep-Alive,Origin,User-Agent,X-Requested-With,X-Requested-By
Access-Control-Allow-Methods
GET,POST,OPTIONS
Access-Control-Expose-Headers
Content-Length,Content-Range
Cache-Control
max-age=0, no-cache, no-store
Connection
keep-alive
Content-Encoding
gzip
Content-Language
de-DE
Content-Length
16846
Content-Security-Policy
frame-ancestors 'self' https://lv1wkspbrzpin01.symc.nustratus.com https://chi2wkspbrzpin01.symc.nustratus.com https://lv1wsfec2pin01.symc.nustratus.com https://lv1labwkspc2pin01.nlllab.nustratus.com https://chi2wsfec2pin01.symc.nustratus.com https://genassist.agent-tools.gendigital.com https://genassist.agent-tools-int.gendigital.com https://genassist.agent-tools-stage.gendigital.com https://us-stage.norton.com https://buy-qa5.np.norton.com
Content-Type
text/html;charset=utf-8
Date
Wed, 07 Feb 2024 02:44:15 GMT
Expires
Wed, 07 Feb 2024 02:44:15 GMT
Pragma
no-cache
Server
nginx
Strict-Transport-Security
max-age=31536000 ; includeSubDomains
Vary
Accept-Encoding
X-Content-Type-Options
nosniff
X-Frame-Options
SAMEORIGIN
X-XSS-Protection
1; mode=block

Redirect headers

Access-Control-Allow-Credentials
true
Access-Control-Allow-Headers
Accept,Authorization,Cache-Control,Content-Type,DNT,If-Modified-Since,Keep-Alive,Origin,User-Agent,X-Requested-With,X-Requested-By
Access-Control-Allow-Methods
GET,POST,OPTIONS
Access-Control-Expose-Headers
Content-Length,Content-Range
Cache-Control
max-age=0, no-cache, no-store
Connection
keep-alive
Content-Language
de-DE
Content-Length
0
Content-Security-Policy
frame-ancestors 'self' https://lv1wkspbrzpin01.symc.nustratus.com https://chi2wkspbrzpin01.symc.nustratus.com https://lv1wsfec2pin01.symc.nustratus.com https://lv1labwkspc2pin01.nlllab.nustratus.com https://chi2wsfec2pin01.symc.nustratus.com https://genassist.agent-tools.gendigital.com https://genassist.agent-tools-int.gendigital.com https://genassist.agent-tools-stage.gendigital.com https://us-stage.norton.com https://buy-qa5.np.norton.com
Date
Wed, 07 Feb 2024 02:44:13 GMT
Expires
Wed, 07 Feb 2024 02:44:13 GMT
Location
/sp/en/uk/norton-renewal-purchase/current/solutions/kb20100113164023EN?abproduct=Norton+Renewal+Purchase&abversion=current&helpid=return_policy&om_em_cid=hho_email_BE_TRIG_ACT_AR_BF1
Pragma
no-cache
Server
nginx
Strict-Transport-Security
max-age=31536000 ; includeSubDomains
X-Content-Type-Options
nosniff
X-Frame-Options
SAMEORIGIN
X-XSS-Protection
1; mode=block
support-v2-min.css
support.norton.com/sp/css-972/
458 KB
142 KB
Stylesheet
General
Full URL
https://support.norton.com/sp/css-972/support-v2-min.css
Requested by
Host: support.norton.com
URL: https://support.norton.com/sp/en/uk/norton-renewal-purchase/current/solutions/kb20100113164023EN?abproduct=Norton+Renewal+Purchase&abversion=current&helpid=return_policy&om_em_cid=hho_email_BE_TRIG_ACT_AR_BF1
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_256_GCM
Server
184.30.16.31 Frankfurt am Main, Germany, ASN16625 (AKAMAI-AS, US),
Reverse DNS
a184-30-16-31.deploy.static.akamaitechnologies.com
Software
nginx /
Resource Hash
6f5dc41dfd2df7348f338e2b805f477860cc1c67e11f3dd09afc0c1d47a69659
Security Headers
Name Value
Content-Security-Policy frame-ancestors 'self' https://lv1wkspbrzpin01.symc.nustratus.com https://chi2wkspbrzpin01.symc.nustratus.com https://lv1wsfec2pin01.symc.nustratus.com https://lv1labwkspc2pin01.nlllab.nustratus.com https://chi2wsfec2pin01.symc.nustratus.com https://genassist.agent-tools.gendigital.com https://genassist.agent-tools-int.gendigital.com https://genassist.agent-tools-stage.gendigital.com https://us-stage.norton.com https://buy-qa5.np.norton.com
Strict-Transport-Security max-age=31536000 ; includeSubDomains
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN
X-Xss-Protection 1; mode=block

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://support.norton.com/sp/en/uk/norton-renewal-purchase/current/solutions/kb20100113164023EN?abproduct=Norton+Renewal+Purchase&abversion=current&helpid=return_policy&om_em_cid=hho_email_BE_TRIG_ACT_AR_BF1
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/121.0.6167.139 Safari/537.36

Response headers

Strict-Transport-Security
max-age=31536000 ; includeSubDomains
Content-Security-Policy
frame-ancestors 'self' https://lv1wkspbrzpin01.symc.nustratus.com https://chi2wkspbrzpin01.symc.nustratus.com https://lv1wsfec2pin01.symc.nustratus.com https://lv1labwkspc2pin01.nlllab.nustratus.com https://chi2wsfec2pin01.symc.nustratus.com https://genassist.agent-tools.gendigital.com https://genassist.agent-tools-int.gendigital.com https://genassist.agent-tools-stage.gendigital.com https://us-stage.norton.com https://buy-qa5.np.norton.com
X-Content-Type-Options
nosniff
Date
Wed, 07 Feb 2024 02:44:15 GMT
Content-Encoding
gzip
Connection
keep-alive
Content-Length
144087
X-XSS-Protection
1; mode=block
Last-Modified
Wed, 31 Jan 2024 09:22:41 GMT
Server
nginx
X-Frame-Options
SAMEORIGIN
Access-Control-Allow-Methods
GET,POST,OPTIONS
Content-Type
text/css;charset=UTF-8
Vary
Accept-Encoding
Access-Control-Expose-Headers
Content-Length,Content-Range
Cache-Control
max-age=9699
Access-Control-Allow-Credentials
true
Accept-Ranges
bytes
Access-Control-Allow-Headers
Accept,Authorization,Cache-Control,Content-Type,DNT,If-Modified-Since,Keep-Alive,Origin,User-Agent,X-Requested-With,X-Requested-By
Expires
Wed, 07 Feb 2024 05:25:54 GMT
Bootstrap.js
nexus.ensighten.com/symantec/support/
112 KB
34 KB
Script
General
Full URL
https://nexus.ensighten.com/symantec/support/Bootstrap.js
Requested by
Host: support.norton.com
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Name Value
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strict-transport-security
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content-encoding
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Host: support.norton.com
URL: https://support.norton.com/sp/en/uk/norton-renewal-purchase/current/solutions/kb20100113164023EN?abproduct=Norton+Renewal+Purchase&abversion=current&helpid=return_policy&om_em_cid=hho_email_BE_TRIG_ACT_AR_BF1
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Requested by
Host: support.norton.com
URL: https://support.norton.com/sp/en/uk/norton-renewal-purchase/current/solutions/kb20100113164023EN?abproduct=Norton+Renewal+Purchase&abversion=current&helpid=return_policy&om_em_cid=hho_email_BE_TRIG_ACT_AR_BF1
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Response headers

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Requested by
Host: support.norton.com
URL: https://support.norton.com/sp/en/uk/norton-renewal-purchase/current/solutions/kb20100113164023EN?abproduct=Norton+Renewal+Purchase&abversion=current&helpid=return_policy&om_em_cid=hho_email_BE_TRIG_ACT_AR_BF1
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Requested by
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URL: https://support.norton.com/sp/en/uk/norton-renewal-purchase/current/solutions/kb20100113164023EN?abproduct=Norton+Renewal+Purchase&abversion=current&helpid=return_policy&om_em_cid=hho_email_BE_TRIG_ACT_AR_BF1
Protocol
H2
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TLS 1.3, , AES_128_GCM
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Security Headers
Name Value
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Request headers

accept-language
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Referer
https://support.norton.com/
User-Agent
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Response headers

strict-transport-security
max-age=10886400; includeSubDomains; preload
content-encoding
gzip
x-content-type-options
nosniff
date
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last-modified
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server
Golfe2
age
3366
vary
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content-type
text/javascript
cache-control
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cross-origin-resource-policy
cross-origin
alt-svc
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expires
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rd
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Requested by
Host: support.norton.com
URL: https://support.norton.com/sp/en/uk/norton-renewal-purchase/current/solutions/kb20100113164023EN?abproduct=Norton+Renewal+Purchase&abversion=current&helpid=return_policy&om_em_cid=hho_email_BE_TRIG_ACT_AR_BF1
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H2
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54.72.39.129 Dublin, Ireland, ASN16509 (AMAZON-02, US),
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ec2-54-72-39-129.eu-west-1.compute.amazonaws.com
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Request headers

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x-content-type-options
nosniff
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accept-language
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Response headers

date
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x-content-type-options
nosniff
age
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content-security-policy-report-only
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server
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Response headers

content-type
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cache-control
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server
expires
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Requested by
Host: support.norton.com
URL: https://support.norton.com/sp/css-972/support-v2-min.css
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_256_GCM
Server
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Request headers

accept-language
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Response headers

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Response headers

date
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last-modified
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server
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Security Headers
Name Value
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Request headers

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Response headers

Strict-Transport-Security
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nginx
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Security Headers
Name Value
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Request headers

accept-language
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Response headers

Strict-Transport-Security
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nginx
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URL: https://support.norton.com/sp/en/uk/norton-renewal-purchase/current/solutions/kb20100113164023EN?abproduct=Norton+Renewal+Purchase&abversion=current&helpid=return_policy&om_em_cid=hho_email_BE_TRIG_ACT_AR_BF1
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Response headers

Strict-Transport-Security
max-age=31536000; includeSubDomains
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Wed, 07 Feb 2024 02:44:15 GMT
Last-Modified
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Server
nginx
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keep-alive
Accept-Ranges
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Full URL
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Requested by
Host: support.norton.com
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Request headers

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Request headers

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Response headers

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strict-transport-security
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server
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Response headers

dcs
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strict-transport-security
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support-digital.norton.com/system/templates/chat/core/common/libs/21.0.0/fonts/source-sans-pro/ Frame 1F09
16 KB
16 KB
Font
General
Full URL
https://support-digital.norton.com/system/templates/chat/core/common/libs/21.0.0/fonts/source-sans-pro/source-sans-pro-regular.woff2
Requested by
Host: support-digital.norton.com
URL: https://support-digital.norton.com/system/templates/chat/core/aria/css/21.0.0/application.css?cache=21.15.0-0-202312201704
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
50.112.129.255 Boardman, United States, ASN16509 (AMAZON-02, US),
Reverse DNS
ec2-50-112-129-255.us-west-2.compute.amazonaws.com
Software
Server /
Resource Hash
a9950fa5ca9cf47072770900d259bcf6778aa1119652d2e706d5eb92df254199
Security Headers
Name Value
Content-Security-Policy frame-ancestors 'self' *
Strict-Transport-Security max-age=31536000; includeSubDomains; preload
X-Content-Type-Options nosniff
X-Frame-Options *

Request headers

Referer
https://support-digital.norton.com/system/templates/chat/core/aria/css/21.0.0/application.css?cache=21.15.0-0-202312201704
Origin
https://support-digital.norton.com
accept-language
de-DE,de;q=0.9
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/121.0.6167.139 Safari/537.36

Response headers

date
Wed, 07 Feb 2024 02:44:19 GMT
content-encoding
gzip
x-content-type-options
nosniff
strict-transport-security
max-age=31536000; includeSubDomains; preload
content-security-policy
frame-ancestors 'self' *
x-amzn-requestid
ff2e7042-d5cf-4b82-8a42-bea949ef3728
x-amz-apigw-id
Svo0nGoqPHcFyfA=
content-length
16135
last-modified
Wed, 27 Dec 2023 02:13:43 GMT
server
Server
etag
"899c8f78ce650d4009d42443897aa723"
x-amzn-trace-id
Root=1-65c2ee83-17928b6b437216300e58154a
x-frame-options
*
content-type
binary/octet-stream
access-control-allow-origin
*
cache-control
max-age=5184000

Verdicts & Comments Add Verdict or Comment

162 JavaScript Global Variables

These are the non-standard "global" variables defined on the window object. These can be helpful in identifying possible client-side frameworks and code.

object| 0 object| 1 object| 2 object| 3 object| 4 object| 5 string| GoogleAnalyticsObject function| ga object| nortonAnalytics function| targetPageParams object| sp object| ensBootstraps object| Bootstrapper object| adobe function| Visitor object| s_c_il number| s_c_in object| visitor string| twisteesOpened undefined| testWin function| switchToAltContact function| openButtonWin function| showLangLightBox function| hideLangLightBox function| showPage string| existingPageName string| openedPopup undefined| videoPlayer function| showLightBox function| hideLightBox function| pvSelectDisplayed function| oo_launch_prompt_clicked object| omniture function| write_scode object| spABHelpers object| accFormAmendments object| downloadBotExperience object| telusDwmDisclaimer object| renewalBotExperience object| techIssueBotFixProblems object| searchEngagementTest object| quickHelpSideBar object| refundExperience object| chatVerificationCode undefined| loginLink undefined| logoutLink object| contactNewCXFullScale object| spCookieData string| SELECTED_NAV function| setHotTopicCategory function| updateCookie function| getSelectedHotTopic function| getSelectedHotTopicFromCookie function| getDefaultSelectedHotTopic function| selectTab function| changeSelTab string| optionState undefined| currDateTime function| init_automationVars function| trimString function| updateFormActionWithChangedProductVersion function| validateContactForm function| trim function| changeProductVersions function| updateIssueDescriptionCharacters function| updateStepsTakenCharacters function| ismaxlength function| getCase function| openPromoteForumsCommunity function| openKbDocument function| showPhoneNumbers function| chatDuringClosedHours function| setOmnitureForIntentClick function| UAParser undefined| returnExports function| $ function| jQuery function| DP_jQuery_1707273855858 function| _ object| __core-js_shared__ object| core object| global object| System function| asap function| Observable function| setImmediate function| clearImmediate object| regeneratorRuntime boolean| _babelPolyfill function| onYouTubeIframeAPIReady function| init_sp undefined| callFirstFunc function| isDefined function| isFunction object| val string| appContextPath string| isOEM string| isSOS string| isBeta function| getEgainLocale string| spEntryPointId object| egainDockChat function| customMessageHandler function| startChat function| resizeChatWindow boolean| dockChatLoaded function| windowMessageListener function| IsChatReady object| userAgentParser string| fullName string| email string| subject string| lg string| ct string| chatEndUrl string| EG_ACT_ID object| uaParser string| currentContactUrl string| currentContactText string| search_string object| _satellite boolean| __satelliteLoaded string| previewurl string| produrl object| ___target_traces function| mboxCreate function| mboxDefine function| mboxUpdate object| google_tag_data object| gaplugins object| gaGlobal object| gaData function| s_doPlugins function| isEmpty function| AppMeasurement_Module_Integrate function| AppMeasurement_Module_ActivityMap function| AppMeasurement_Module_Media function| AppMeasurement function| s_gi function| s_pgicq string| s_code_file_modified_date boolean| enableAdobeAnalytics string| s_account object| s object| mediaanalyticsreadyevent object| _numeric_ object| expiration_date function| trackCustomDownload function| trackPageView number| s_objectID number| s_giq object| EGAINCLOUD object| EG_CALL_Q function| eGOFRPatternStore string| tmp object| s_i_symanteccom string| s_tnt string| tntVal string| ipGeoLocation object| ttMETA function| debugttMETA object| eGain

27 Cookies

Domain/Path Name / Value
support.norton.com/sp/ Name: sp_data
Value: %7B%22selected_nav%22%3A%22%22%7D
login.norton.com/sso Name: JSESSIONID
Value: 648716C98B947AA306CE92C4A7D49ECD.jvmroute8081
.norton.com/ Name: SP_SESSION_ID
Value: ff7c6b0d-5adc-41d4-8eee-681104870284
.demdex.net/ Name: demdex
Value: 46063200955595653582791772778788082677
.norton.com/ Name: at_check
Value: true
.norton.com/ Name: _ga
Value: GA1.2.1653781061.1707273856
.norton.com/ Name: _gid
Value: GA1.2.1402052126.1707273856
.norton.com/ Name: _gat
Value: 1
.norton.com/ Name: AMCVS_67C716D751E567F70A490D4C%40AdobeOrg
Value: 1
.norton.com/ Name: s_ecid
Value: MCMID%7C45869061684744551992807229030953213764
.everesttech.net/ Name: everest_g_v2
Value: g_surferid~ZcLugAAAAKNGugNx
.dpm.demdex.net/ Name: dpm
Value: 46063200955595653582791772778788082677
.norton.com/ Name: AMCV_67C716D751E567F70A490D4C%40AdobeOrg
Value: 1585540135%7CMCIDTS%7C19761%7CMCMID%7C45869061684744551992807229030953213764%7CMCAAMLH-1707878655%7C6%7CMCAAMB-1707878655%7CRKhpRz8krg2tLO6pguXWp5olkAcUniQYPHaMWWgdJ3xzPWQmdj0y%7CMCOPTOUT-1707281056s%7CNONE%7CMCAID%7CNONE%7CMCSYNCSOP%7C411-19768%7CvVersion%7C4.4.0
.norton.com/ Name: s_prop22
Value: hho_email_BE_TRIG_ACT_AR_BF1
.norton.com/ Name: s_nr
Value: 1707273856165-New
.norton.com/ Name: event69
Value: event69
.norton.com/ Name: channelStack
Value: s_eVar72~support|s_eVar36~Email
.norton.com/ Name: s_gpv
Value: support%3Agb%3Akb%20docs%3Akb%20doc
.norton.com/ Name: s_gpv_custom
Value: support%3Akb%20docs%3Akb%20doc
.norton.com/ Name: s_cc
Value: true
.symantec.tt.omtrdc.net/ Name: symantec!mboxSession
Value: 5dc6078708114ee7b6d88a7862e9d2ef
.symantec.tt.omtrdc.net/ Name: symantec!mboxPC
Value: 5dc6078708114ee7b6d88a7862e9d2ef.37_0
.norton.com/ Name: mbox
Value: session#5dc6078708114ee7b6d88a7862e9d2ef#1707275717|PC#5dc6078708114ee7b6d88a7862e9d2ef.37_0#1770518657
support.norton.com/ Name: EG-U-ID
Value: B733903b0c-4b0e-4b9f-9ab0-09efa4b17391
support.norton.com/ Name: EG-S-ID
Value: E52ac222cd-a6a4-42c9-b154-e276908b4d82
support-digital.norton.com/ Name: AWSALB
Value: lt4zG1DrxnzaWOXSjQ8jpf8AVezst6hFxJerb4ELuZj45qvJA2bdt0xAb+PqKg3CkOAAR7IvpLVJQrby070d3BCX780J3MOA1o3ELFyhDgSRBWtuxjg1iZDEMiP6
support-digital.norton.com/ Name: AWSALBCORS
Value: lt4zG1DrxnzaWOXSjQ8jpf8AVezst6hFxJerb4ELuZj45qvJA2bdt0xAb+PqKg3CkOAAR7IvpLVJQrby070d3BCX780J3MOA1o3ELFyhDgSRBWtuxjg1iZDEMiP6

14 Console Messages

Source Level URL
Text
other warning URL: https://support.norton.com/sp/en/uk/norton-renewal-purchase/current/solutions/kb20100113164023EN?abproduct=Norton+Renewal+Purchase&abversion=current&helpid=return_policy&om_em_cid=hho_email_BE_TRIG_ACT_AR_BF1
Message:
Third-party cookie will be blocked. Learn more in the Issues tab.
other warning URL: https://support.norton.com/sp/en/uk/norton-renewal-purchase/current/solutions/kb20100113164023EN?abproduct=Norton+Renewal+Purchase&abversion=current&helpid=return_policy&om_em_cid=hho_email_BE_TRIG_ACT_AR_BF1
Message:
Third-party cookie will be blocked. Learn more in the Issues tab.
other warning URL: https://support.norton.com/sp/en/uk/norton-renewal-purchase/current/solutions/kb20100113164023EN?abproduct=Norton+Renewal+Purchase&abversion=current&helpid=return_policy&om_em_cid=hho_email_BE_TRIG_ACT_AR_BF1
Message:
Third-party cookie will be blocked. Learn more in the Issues tab.
other warning URL: https://support.norton.com/sp/en/uk/norton-renewal-purchase/current/solutions/kb20100113164023EN?abproduct=Norton+Renewal+Purchase&abversion=current&helpid=return_policy&om_em_cid=hho_email_BE_TRIG_ACT_AR_BF1
Message:
Third-party cookie will be blocked. Learn more in the Issues tab.
other warning URL: https://support.norton.com/sp/en/uk/norton-renewal-purchase/current/solutions/kb20100113164023EN?abproduct=Norton+Renewal+Purchase&abversion=current&helpid=return_policy&om_em_cid=hho_email_BE_TRIG_ACT_AR_BF1
Message:
Third-party cookie will be blocked. Learn more in the Issues tab.
other warning URL: https://support.norton.com/sp/en/uk/norton-renewal-purchase/current/solutions/kb20100113164023EN?abproduct=Norton+Renewal+Purchase&abversion=current&helpid=return_policy&om_em_cid=hho_email_BE_TRIG_ACT_AR_BF1
Message:
Third-party cookie will be blocked. Learn more in the Issues tab.
other warning URL: https://support.norton.com/sp/en/uk/norton-renewal-purchase/current/solutions/kb20100113164023EN?abproduct=Norton+Renewal+Purchase&abversion=current&helpid=return_policy&om_em_cid=hho_email_BE_TRIG_ACT_AR_BF1
Message:
Third-party cookie will be blocked. Learn more in the Issues tab.
other warning URL: https://support.norton.com/sp/en/uk/norton-renewal-purchase/current/solutions/kb20100113164023EN?abproduct=Norton+Renewal+Purchase&abversion=current&helpid=return_policy&om_em_cid=hho_email_BE_TRIG_ACT_AR_BF1
Message:
Third-party cookie will be blocked. Learn more in the Issues tab.
other warning URL: https://support.norton.com/sp/en/uk/norton-renewal-purchase/current/solutions/kb20100113164023EN?abproduct=Norton+Renewal+Purchase&abversion=current&helpid=return_policy&om_em_cid=hho_email_BE_TRIG_ACT_AR_BF1
Message:
Third-party cookie will be blocked. Learn more in the Issues tab.
other warning URL: https://support.norton.com/sp/en/uk/norton-renewal-purchase/current/solutions/kb20100113164023EN?abproduct=Norton+Renewal+Purchase&abversion=current&helpid=return_policy&om_em_cid=hho_email_BE_TRIG_ACT_AR_BF1
Message:
Third-party cookie will be blocked. Learn more in the Issues tab.
other warning URL: https://support.norton.com/sp/en/uk/norton-renewal-purchase/current/solutions/kb20100113164023EN?abproduct=Norton+Renewal+Purchase&abversion=current&helpid=return_policy&om_em_cid=hho_email_BE_TRIG_ACT_AR_BF1
Message:
Third-party cookie will be blocked. Learn more in the Issues tab.
other warning URL: https://support.norton.com/sp/en/uk/norton-renewal-purchase/current/solutions/kb20100113164023EN?abproduct=Norton+Renewal+Purchase&abversion=current&helpid=return_policy&om_em_cid=hho_email_BE_TRIG_ACT_AR_BF1
Message:
Third-party cookie will be blocked. Learn more in the Issues tab.
other warning URL: https://support.norton.com/sp/en/uk/norton-renewal-purchase/current/solutions/kb20100113164023EN?abproduct=Norton+Renewal+Purchase&abversion=current&helpid=return_policy&om_em_cid=hho_email_BE_TRIG_ACT_AR_BF1
Message:
Third-party cookie will be blocked. Learn more in the Issues tab.
network error URL: https://support-digital.norton.com/system/Offers.egain?command=GetRulesJS&egofferpageurl=https%3A%2F%2Fsupport.norton.com%2Fsp%2Fen%2Fuk%2Fnorton-renewal-purchase%2Fcurrent%2Fsolutions%2Fkb20100113164023EN%3Fabproduct%3DNorton%2BRenewal%2BPurchase%26abversion%3Dcurrent%26helpid%3Dreturn_policy%26om_em_cid%3Dhho_email_BE_TRIG_ACT_AR_BF1&egofferpagetitle=Norton%20Cancellation%20and%20Refund%20Policy&egofferpatternchecksum=
Message:
Failed to load resource: the server responded with a status of 403 ()

Security Headers

This page lists any security headers set by the main page. If you want to understand what these mean and how to use them, head on over to this page

Header Value
Content-Security-Policy frame-ancestors 'self' https://lv1wkspbrzpin01.symc.nustratus.com https://chi2wkspbrzpin01.symc.nustratus.com https://lv1wsfec2pin01.symc.nustratus.com https://lv1labwkspc2pin01.nlllab.nustratus.com https://chi2wsfec2pin01.symc.nustratus.com https://genassist.agent-tools.gendigital.com https://genassist.agent-tools-int.gendigital.com https://genassist.agent-tools-stage.gendigital.com https://us-stage.norton.com https://buy-qa5.np.norton.com
Strict-Transport-Security max-age=31536000 ; includeSubDomains
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN
X-Xss-Protection 1; mode=block

Indicators

This is a term in the security industry to describe indicators such as IPs, Domains, Hashes, etc. This does not imply that any of these indicate malicious activity.

analytics.analytics-egain.com
assets.adobedtm.com
cdn.quantummetric.com
cm.everesttech.net
dpm.demdex.net
email.norton.com
enable-eg-ot.egainonetag.com
fonts.googleapis.com
fonts.gstatic.com
login.norton.com
nexus.ensighten.com
now.symassets.com
oms.norton.com
support-digital.norton.com
support.norton.com
symantec.demdex.net
symantec.tt.omtrdc.net
www.google-analytics.com
www.nortonlifelock.com
184.30.16.31
184.86.251.4
2600:9000:2491:7600:2:8f43:5780:93a1
2606:4700:10::ac43:149e
2620:1ec:46::60
2a00:1450:4001:801::200a
2a00:1450:4001:80b::200e
2a00:1450:4001:830::2003
2a02:26f0:3500:58c::1015
2a02:26f0:3500:591::1e80
2a02:26f0:3500:88f::1015
50.112.129.255
52.212.233.39
54.155.39.132
54.170.154.128
54.72.39.129
63.140.62.222
66.235.152.225
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