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 * SEND & RECEIVE
   
   
    * How it works
    * Tips & tricks
    * Manage balance
    * Direct Deposit
    * Crypto
    * Purchase Protection
    * Money Talks


 * PAY WITH VENMO
   
   
    * Ways to pay
    * Pay businesses
    * Pay in apps & online
    * Pay in stores
    * Venmo Debit Card
    * Venmo Credit Card
    * Venmo Teen Debit Card
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 * VENMO FOR BUSINESS
   
   
    * Ways to get paid
    * Accept Venmo payments
    * Accept Venmo in apps & online

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SEND & RECEIVE

 * How it works
 * Tips & tricks
 * Manage balance
 * Direct Deposit
 * Crypto
 * Purchase Protection
 * Money Talks


PAY WITH VENMO

 * Ways to pay
 * Pay businesses
 * Pay in apps & online
 * Pay in stores
 * Venmo Debit Card
 * Venmo Credit Card
 * Venmo Teen Debit Card(opens in a new tab)


VENMO FOR BUSINESS

 * Ways to get paid
 * Accept Venmo payments
 * Accept Venmo in apps & online

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USER

AGREEMENT


LAST UPDATED

This user agreement is effective as of July 19, 2023. For the user agreement
effective until that date, visit
https://venmo.com/legal/us-user-agreement/.Welcome to Venmo!This user agreement
is a contract between you and PayPal, Inc. governing use of your Venmo account
and the Venmo services. You must be in the United States and have a U.S. bank
account to use the Venmo services.You agree to comply with all of the terms and
conditions in this user agreement. The terms include an agreement to resolve
disputes by arbitration on an individual basis. You also agree to comply with
the following additional policies and each of the other agreements posted
on venmo.com/legal that apply to you:
 * Privacy Statement
 * Acceptable Use Policy
 * Consent to Receive Electronic Disclosures (E-Sign Disclosure and Consent)

We may revise this user agreement and any of the policies listed above from time
to time. The revised version will be effective at the time we post it, unless
otherwise noted. If our changes reduce your rights or increase your
responsibilities we will provide notice to you of at least 21 days. We reserve
the right to amend this agreement at any time without notice, subject to
applicable law. By continuing to use our services after any changes to this user
agreement become effective, you agree to abide and be bound by those changes. If
you do not agree with any changes to this user agreement, you may close your
account.


OPENING A VENMO ACCOUNT

We offer accounts for two types of purposes: personal accounts and approved
business accounts. You may only have one personal account. To create a personal
account, you must be a resident of the United States or one of its territories,
be at least 18 years old or the age of majority in your state of residence and
use a cellular/wireless telephone number that you own. Your Venmo account is a
personal account unless you have received our express written approval to open a
business account. In addition to this agreement, approved business accounts are
also subject to the Approved Business Account Addendum.Personal accounts let you
do things like:
 * Make payments with friends.
 * Transfer money for purchases of goods and services.
 * Buy things through an authorized merchant’s mobile website, app, or Venmo
   business profile.
 * Buy, sell, hold, receive and send certain cryptocurrencies if eligible.
 * Send donations to charity profiles.

We may also offer you the ability to set up a business profile within your
personal account, which you can use to receive payments for the sale of goods
and services. This feature is offered in our sole discretion and may not be
available to all users.Except for commercial transactions expressly authorized
by Venmo, for example, transactions with authorized merchants or business
profiles, purchases made using your Venmo Mastercard®, or transactions that
are identified as payments for goods and services, personal accounts and Teen
Accounts may not be used to conduct business, commercial or merchant
transactions with other personal accounts or Teen Accounts, which includes
paying or accepting payment from other personal accounts or Teen Accounts held
by users you do not personally know for goods or services (for example, concert
tickets, electronic equipment, sneakers, a watch, or other merchandise, deposits
for apartments, or dog walking). If you plan to use your Venmo account to
receive payments for goods or services, you must ask your buyer to identify that
their payment is for goods and services or have a business profile. You may also
find out more information about offering Venmo as a payment option on your
website or mobile app by visiting this webpage.We may also offer you the ability
to link a PayPal confirmed charity account to your Venmo account to create a
Venmo charity profile, which you can use to receive donations through Venmo.
This feature is offered in our sole discretion and may not be available to all
users. If you have a business profile, you will not be able to link a PayPal
confirmed charity account to your Venmo account. Charity profiles agree to
comply with the PayPal Confirmed Charity Terms and Conditions in addition to
this user agreement.We may also offer you the ability to open a Teen Account. A
“Teen Account” is a sub-account linked to your personal account that can be used
by an individual you authorize. The authorized individual must be between 13 and
17 years old at the time of opening the Teen Account (a “Teen User”). You can
add funds to a Teen Account using your personal account. Any activity conducted
by a Teen User in connection with the Teen Account or the Venmo services is
treated as your activity under this user agreement, and you will be responsible
for all such activity.When we refer generally to “your Venmo account” that
includes your personal account and any Teen Account you have opened (whereas
references to your “personal account” do not include any linked Teen
Account).References to any “balance” or “funds” in your Venmo account includes
funds held in any associated Teen Account, which you agree are owned by you.Keep
confidential any credentials used to access your Venmo account and the Venmo
services. You must keep your phone number, email address and other contact
information current in your Venmo account profile.


CLOSING YOUR VENMO ACCOUNT

You may close your Venmo account and terminate your relationship with us without
cost, but you will remain liable for all obligations related to your Venmo
account even after the Venmo account is closed. Any incomplete transactions or
transfers must be completed or canceled and you must transfer any money from any
personal, business, or charity profiles of your Venmo account before closing it.
To the extent you have linked Teen Accounts, money must be transferred out of
the Teen Account before you can close your Venmo account.In certain cases, you
may not close your Venmo account, including:
 * To evade an investigation.
 * If there is a pending transaction or an open dispute or claim.
 * If amounts are owed to us.
 * If your Venmo account is subject to a hold, limitation or reserve.
 * If you have a Venmo Credit Card, until such time that account is both closed
   and paid in full.

If your Venmo account is closed for any reason, any business or charity profile,
Teen Account, and any affiliated Venmo Debit Card or Teen Debit Card will be
canceled.


LINK OR UNLINK A PAYMENT METHOD

You can link or unlink certain payment methods such as a debit card, credit
card, or a U.S. bank account to your Venmo account. The Authorization to Charge
Your Payment Method section below describes when we can charge your linked
payment method and your rights to unlink a payment method. Please keep your
payment method information current (e.g., credit card number and expiration
date). If this information changes, we may update it using information and third
party sources available to us without any action on your part. If you do not
want us to update your card information, you may contact your issuer to request
this or remove your payment method from your Venmo account.


AUTHORIZATION TO CHARGE YOUR PAYMENT METHOD

General authorization to charge your payment methodBy linking a payment method
to your Venmo account, as described in the section Link or Unlink a Payment
Method, you authorize us to charge such linked payment method for the payment
amount and any applicable fees (a) whenever you choose such linked payment
method to send money or buy something using Venmo, (b) in connection with any
errors, claims, or disputes, and (c) for amounts you owe to us.Authorization of
specific transactionsEach time you make a payment, as described in the section
Making Payments, or buy something, as described in the section Buying Something
from Authorized Merchants, you authorize us to charge the selected payment
method or backup payment method for the payment amount and any applicable fees.
If the amount of your transaction changes after checkout (for example, if the
amount increases because you add another product or service like expedited
delivery or if the amount decreases or is split because a portion of your order
is canceled or delayed), you authorize us to charge the selected or backup
payment method in the revised amount.If you have entered into an automatic
payment agreement with a seller, you authorize us to charge your selected
payment method each time you make a purchase from the seller, including via
recurring or installment payments or any other future transactions scheduled in
advance. If your selected payment method cannot be charged, you authorize us to
charge the relevant backup payment method linked to your Venmo account.Revoking
your authorizationYou can revoke our authority to charge a payment method by
unlinking that payment method from your Venmo account as described in the
section Link or Unlink a Payment Method. Such revocation only applies to
transactions that are initiated after you unlink the payment method. It does not
affect our authority to charge the payment method for a transaction you have
already authorized, including our authority to re-present a charge to the
unlinked payment method or charge the unlinked payment method as a backup
payment method if the original transaction occurred before you unlinked that
payment method. Unlinking a payment method also does not revoke our authority to
charge or credit the payment method in connection with an error, dispute, or
claim with respect to a transaction initiated before you unlinked that payment
method. If you have a payment method selected for a connected business, you may
not be able to unlink that payment method until you select a different payment
method in the “Connected Businesses” settings in your Venmo app or by
disconnecting the business as explained in the section Billing agreement
payments and preauthorized payments. If there is a pending transaction with a
seller where you have authorized the transaction, but the seller has not yet
completed the transaction, you may not be able to unlink the payment method used
until the transaction is completed or you select an alternative payment method.


USING MONEY SENT TO YOU ON VENMO

To hold a Venmo balance and use money sent to you for Venmo payments to other
users or authorized merchants, we must verify the required identifying
information you provide to us. The required identifying information is:
 * For a personal account or a business profile of an unincorporated
   business/sole proprietorship: name, physical address, date of birth, and
   social security or taxpayer identification number; or
 * For a business profile of any other type of business legal entity: business
   name, business address, taxpayer identification number, and proof of business
   existence.

Until you verify the required identifying information, you will be able to
receive money into your Venmo account, but you will only be able to transfer the
money you receive out of Venmo to a linked bank account or debit card. You will
also not be able to establish a Teen Account until we verify the required
identifying information you provide to us.Charity profiles are not able to send
money to other Venmo users or to your linked personal account, and can only send
money to a linked bank account.


RECEIVING MONEY INTO YOUR VENMO ACCOUNT

Adding moneyIf we have verified the required identifying information that you
provide to us, Venmo may offer you the ability to add money to your Venmo
balance from a linked bank account or through Direct Deposit and remote check
capture features, and may also offer you and Teen Users the ability to add money
to a Teen Account balance through Direct Deposit, subject to the applicable fees
found on the Fees page. Otherwise, you cannot add money. Remember, you may use
the payment methods linked to your personal account (and Teen Users may use the
payment methods linked to a Teen Account) to fund transactions and a Venmo
balance is not needed to send money or buy something using your Venmo
account.Direct DepositIf you are eligible for Direct Deposit and we have
verified your required identifying information, you may arrange to have all or
part of your paycheck or any federal or state government benefit or payment
(e.g., Federal tax refunds or Social Security payments) transferred directly
into your personal account by your employer or government payer, as applicable,
by using the Direct Deposit feature (Direct Deposit). You, or a Teen User, may
also arrange to have all or a part of a Teen User’s paycheck transferred
directly into a Teen Account by using Direct Deposit. Teen Accounts are not
eligible to receive federal or state government benefits, including tax refunds,
using Direct Deposit.We determine eligibility for Direct Deposit in our sole
discretion. If you are eligible for Direct Deposit, you (or a Teen User) will
see the Direct Deposit feature in the Venmo app settings. If you or your Teen
User want to authorize a Direct Deposit from an employer to a Teen Account, be
sure to use the account and routing numbers specifically associated with the
Teen Account’s Direct Deposit feature. You agree that all funds received through
Direct Deposit, including funds received into a Teen Account, are owned by you,
not the Teen User.To enroll, you will need to provide the employer or, for
non-Teen Accounts, the government payer, as applicable, with the account and
routing numbers found in the Direct Deposit section available in the Venmo app.
The employer or government payer may also ask you to fill out their own direct
deposit form. We do not charge any fees to set up or maintain Direct Deposit. We
may offer early access to Direct Deposit funds to eligible customers. Direct
Deposit and the earlier availability of funds are subject to the timing of the
payer’s funding. Funds transferred via Direct Deposit generally will be
available on the day the funds are applied to the account. Because we do not
receive funds via Direct Deposit instantly, there will be some delay between the
payment being initiated by the payer and the payment arriving at Venmo. For
example, Direct Deposit of funds may be delayed for several days in the event of
a federal or bank holiday. You may review your periodic statements or
transaction history on Venmo.com or call Customer Service to verify that each
Direct Deposit has been received. Funds added to your personal account (or a
Teen Account) via Direct Deposit, including funds added using The Bancorp Bank,
N.A. account and routing number, are transferred to and held by one or more
banks insured by the Federal Deposit Insurance Corporation (FDIC) that we choose
in our discretion (“Program Banks”) where they are eligible for FDIC
pass-through insurance in your name (and not in the name of a Teen User). We
reserve the right to accept, reject or limit transfers via Direct Deposit in our
sole discretion. If you or a Teen User wish to cancel Direct Deposits, contact
the payer directly.Please note that in order to assist in the prevention of
fraud you represent the following in connection with Direct Deposit:
 * In connection with tax refunds (i) the name and Social Security Number
   associated with each refund payment will match the name and Social Security
   Number associated with your Venmo account; and (ii) in the case of joint tax
   returns, the name of the first person listed in the tax return and their
   Social Security Number associated with the refund payment will be the name
   and Social Security Number of the Venmo account holder. Teen Accounts may not
   receive tax refunds.
 * In connection with other federal payments, the name and Social Security
   Number associated with each payment will match the name and Social Security
   Number associated with your Venmo account. Teen Accounts may not receive
   federal payments.
   

Remote Check Capture

If you are eligible for remote check capture and we have verified your required
identifying information, you can transfer proceeds from checks into your Venmo
account using our remote check capture feature where that feature is available.
Remote check capture may not be available in all locations and is not available
for Teen Accounts. Please refer to the PayPal Help Center Cash a Check page for
more information and availability. We determine eligibility for remote check
capture in our sole discretion. For full terms applicable to remote check
capture, including fees and limits, please review
https://www.ingomoney.com/partners/paypal-terms-conditions and the Fees page.


HOLDING MONEY IN YOUR VENMO ACCOUNT

Unless otherwise expressly stated, all references to “funds” in these terms and
conditions mean money denominated in sovereign currency and not cryptocurrency
or any other form of asset.Any funds in your Venmo account represent unsecured
claims against us unless you have added money to your Venmo balance using the
cash a check feature, have bought or have received cryptocurrency, or you or a
Teen User have added money to your Venmo balance (including a balance associated
with a Teen Account) using Direct Deposit. In that case, we place the U.S.
dollar funds held in your Venmo account in one or more Program Banks, as
explained below in the paragraphs regarding pass-through deposit insurance
provided by the FDIC. If your Venmo account is not eligible for FDIC
pass-through insurance, we combine your Venmo account funds with the funds of
other Venmo account holders and invest those funds in liquid investments in
accordance with state money transmitter laws. You will not receive any interest
or other return on the funds held with us. We own the interest or other earnings
on these investments. However, the claim against us represented by funds held in
your Venmo account is not secured by these investments and you do not have any
ownership interest (either legal or beneficial) in these investments. These
pooled amounts are held apart from our corporate funds, and we will neither use
these funds for our operating expenses or any other corporate purposes nor will
we voluntarily make these funds available to our creditors in the event of
bankruptcy.If your Venmo account is eligible for FDIC pass-through
insurance, we will hold these funds as your agent and custodian, and you will be
the ultimate beneficial owner of the funds (including any funds held in a Teen
Account). We will deposit your funds into one or more custodial accounts we
maintain for the benefit of eligible Venmo account holders at one or more
Program Banks. Venmo customer funds in these custodial accounts are eligible for
pass-through FDIC insurance coverage. Subject to the limitations set forth
below, this means that if a bank holding the custodial account in which your
funds are deposited fails, you should be eligible to be insured by the FDIC up
to the standard maximum deposit insurance amount (currently $250,000). Note that
the FDIC insurance maximum applies to the aggregate of all funds that you have
on deposit in all accounts you have with the same bank in a particular FDIC
ownership category. For example, if you have a PayPal Balance Account and a
Venmo account that are both held in your individual capacity and you qualify for
pass-through FDIC insurance in both accounts, any balances you maintain in those
accounts (including any funds held in a Teen Account) will be aggregated for
purposes of FDIC limits to the extent we place those funds in the same bank. If
the total balances you have at any bank exceeds FDIC insurance limits, the
amount in excess of those limits could be lost if the bank fails. FDIC
pass-through insurance does not protect you against the failure of PayPal or
Venmo.When we provide immediate or early credit of funds sent to your Venmo
account, there might be a delay between the time that funds are credited and
when we actually transfer those funds to one of the custodial accounts. That
amount might not be eligible for FDIC pass-through insurance in your name during
this period, but we will still hold the funds as your agent and custodian in
investments authorized by our state regulators. FDIC pass-through insurance
coverage is contingent upon our maintaining accurate records and on both us and
the Program Bank in which the funds are deposited otherwise complying with
requirements in FDIC regulations. The determinations of whether these
requirements have been satisfied and whether you are eligible for FDIC
pass-through insurance coverage will be made by the FDIC at the time that a
Program Bank holding a custodial account fails. You will not receive any
interest or other return on funds held in these custodial accounts and you agree
that any earnings on funds in a custodial account belong to us, and we may be
compensated for placing your funds in a custodial account. Your eligibility for
FDIC pass-through insurance only applies to U.S. dollar funds held in your
eligible Venmo account balance (including U.S. dollar funds held in an
associated Teen Account) and placed by Venmo in a Program Bank on your behalf.
It does not apply to any amounts held in cryptocurrencies. You can also use your
Venmo account to hold certain cryptocurrencies if eligible. Cryptocurrency
eligibility and other specific terms and conditions can be found in the Venmo
Cryptocurrencies Terms and Conditions. Teen Accounts are not eligible for
cryptocurrency features.


TRANSFERRING MONEY OUT OF YOUR VENMO ACCOUNT

With the exception of money in a Teen Account, money in your Venmo account may
be transferred out of Venmo by: 
 * Transferring it via standard transfer to a bank account or an eligible debit
   card linked to your Venmo account for free, or 
 * Transferring it via Instant Transfer to an eligible debit card or bank
   account linked to your Venmo account, subject to the fees applicable to such
   transfers that can be found on the Fees page. 

You can manage linked payment methods in the Payment Methods section of your
Venmo account settings. We may set limits on your bank transfers and debit card
transfers, and you can view bank transfer and debit card transfers limits on
the Personal Profile Bank Transfer Limits page, the Business Profile Payment and
Transfer Limits page, and the Charity Profile Payment and Transfer Limits page,
as applicable. The fees applicable to transferring money out of Venmo can be
found on the Fees page. Fees and limits may change from time to time in our sole
discretion.Money in a Teen Account cannot be transferred to a linked bank
account or debit card. Money in a Teen Account may be withdrawn using the Teen
Debit Card at eligible Automated Teller Machines (“ATMs”), subject to any ATM
fees and applicable withdrawal limits, or a Teen User may send it to your
personal account so that you can then transfer it to an eligible bank account or
debit card linked to your personal account.  Bank transfer reviews We review
account and transaction activity at various times, including when bank transfers
are initiated. This review checks for, among other things, suspicious or illegal
activity, and whether your Venmo account activity and the activity of users with
whom you (or a Teen User) have transacted comply with this agreement. In
connection with our review process, you may be required to provide us with
additional information and/or documentation to verify your identity. We may
limit your Venmo account and access to the money in it or that is sent to you
(or a Teen User) until verification is completed. Reviews may result in: 
 * delayed, blocked or cancelled transfers; 
 * money or payments being held by us; 
 * money or payments being applied to amounts you owe to us or used to offset
   loss incurred by us; 
 * account limitation, suspension or termination; 
 * money or payments being seized to comply with a court order, warrant or other
   legal process; and/or 
 * money or payments you previously received being reversed (i.e., sent back to
   the sender or to the card or bank account that was used to fund the
   payment). 

Among other reasons, we may take the above actions if you (or a Teen User)
knowingly or unknowingly were a participant in a payment that was made from a
stolen card, compromised bank account, or compromised Venmo account, or if you
(or a Teen User) were a participant in a transaction for goods and services
among personal accounts (and/or Teen Accounts). VENMO SHOULD ONLY BE USED TO
TRANSACT WITH PEOPLE YOU KNOW AND TRUST. DO NOT USE VENMO TO TRANSACT WITH
PEOPLE YOU DON’T KNOW, ESPECIALLY IF THE PAYMENT INVOLVES THE PURCHASE OR SALE
OF A GOOD OR SERVICE. UNLESS VENMO EXPRESSLY AUTHORIZES YOUR PAYMENT FOR A GOOD
OR SERVICE, FOR EXAMPLE, TRANSACTIONS WITH AN AUTHORIZED MERCHANT OR BUSINESS
PROFILE, TRANSACTIONS MADE WITH YOUR VENMO DEBIT CARD OR TEEN DEBIT CARD, OR
PAYMENTS THAT ARE IDENTIFIED AS FOR GOODS AND SERVICES, PAYING OR RECEIVING
PAYMENT FOR A GOOD OR A SERVICE IS PROHIBITED. IF YOU OR A TEEN USER USE VENMO
TO CONDUCT SUCH A TRANSACTION AND WE LATER REVERSE THE PAYMENT (WHICH COULD
OCCUR IF IT IS DETERMINED THAT THIS AGREEMENT WAS VIOLATED OR IF THE PAYMENT WAS
MADE USING A COMPROMISED PAYMENT METHOD OR ACCOUNT), YOU OR A TEEN USER COULD
LOSE BOTH THE UNDERLYING GOODS OR SERVICES AND THE MONEY SENT FOR THEM.


ACCOUNT STATEMENTS

You have the right to receive account statements showing your Venmo account
activity. You may view your Venmo account statements by logging into your Venmo
account on the Venmo website.


MAKING PAYMENTS

Using your personal or business profile, you can send money to or request money
from a Venmo user using the compose payments feature in your Venmo account.
Using your personal or business profile, you can also request money from a Venmo
user by splitting certain purchases. They will have to accept any charge request
before you are sent money. When you accept a charge request sent by another
Venmo user, you will send them money. Charity profiles may not send money or
charge requests to Venmo users. Teen Users may send money to or request money
from a Venmo user using the compose payments feature, and the funds will be sent
from or received into the Teen Account.Payments with friendsYou can send money
to or request money from a friend using the Pay and Request feature
in your Venmo account (sometimes called “personal payments” or “peer-to-peer/P2P
payments”). You can send money to or request money from a friend, even if they
don’t have a Venmo account at the time you send the payment, using their email
address or mobile number. If the friend does not have a Venmo account, they can
claim the payment by opening a Venmo account. If they don’t claim any money sent
within 30 days of the date it is sent, the payment will be cancelled and any
money (including any fees you were charged) will be sent back to you. Teen Users
may send money to or request money from a friend, and the funds will be sent
from or received into the Teen Account.Payments for goods and servicesPayments
for the sale of goods or services made using the Pay and Request feature in your
Venmo account must either be identified as for goods and services or sent to
business profiles. You may not send regularly recurring payments using the Pay
and Request feature in your Venmo account (for example, every month or otherwise
on a routine billing cycle). Teen Users may use the Pay and Request feature to
make payments for goods or services; however, Teen Accounts cannot be used to
request or receive payments for goods and services.Certain Qualifying Payments
made to a business profile or that are marked as for goods and services are
eligible for the Venmo Purchase Protection Program. Sellers must keep
appropriate transaction documentation and we may request such information to
investigate claims made under the Venmo Purchase Protection Program. If a seller
does not provide adequate documentation, or we determine, in our sole
discretion, that a claim qualifies for the Venmo Purchase Protection Program, we
may initiate a refund to the buyer by reversing the payment from the seller’s
account, as explained further in section Refunds for Transactions.DonationsYou
(and Teen Users) can send donations to charity profiles on Venmo. The receipt
received from Venmo is not a tax receipt. Charity profiles are responsible for
sending tax receipts separately and Venmo will share your email address (or the
Teen User’s email address, if the Teen User has made the donation) with any
charity profile to which you send a donation for tax receipt purposes.Fees and
limitsWe may, at our discretion, impose limits on the amount and/or the number
of payments and transfers you or a Teen User can send and receive. You can view
any sending limit on our Personal Profile Payment Limits page (which includes
limits for Teen Accounts), our Business Profile Payment and Transfer Limits
page, and our Charity Profiles Payment and Transfer Limits page, as applicable.
The fees applicable to receiving, withdrawing and sending money can be found on
the Fees page. If a credit card is used as the payment method when sending
money, the card issuer may also charge a cash-advance fee.In order to manage
risk, we may limit the payment methods available to make a payment.Fees and
limits may change from time to time in our sole discretion.


BUYING SOMETHING FROM AUTHORIZED MERCHANTS

How to buy something from an authorized merchant’s website, mobile app, or
in-personYou (and Teen Users) may have the ability to use Venmo as a payment
method at checkout at an authorized merchant's website or mobile app and can
make in-person purchases with a QR code. An “authorized merchant” means a
merchant that has been authorized by us to accept Venmo as a payment method for
purchases of goods and services through the merchant’s website, mobile app, or
in-person by using a Venmo QR code. This includes, for example, buying something
online using your mobile phone through an authorized merchant’s website or
mobile app and selecting Venmo as your payment method at checkout, or buying
something from an authorized merchant in-person by using a Venmo QR
code. Payments sent using the Pay and Request feature in your Venmo account,
such as payments to personal accounts, business or charity profiles, or Teen
Accounts, and payments that are identified as for goods and services, do not
qualify as payments to an authorized merchant. Similarly, if you or a Teen User
are charged via the Venmo app or the Venmo website and accept the charge, this
is not a payment to an authorized merchant.Some merchants may require that a
payment method is linked to your Venmo account or your Teen Account, depending
on which is used, in order to use Venmo for purchases with the merchant.In order
to manage risk, we may limit the payment methods available for a transaction to
buy something from an authorized merchant.When a payment is authorized to an
authorized merchant, some merchants may take up to 30 days to complete the
transaction. In these instances, the payment may appear as a pending transaction
in your Venmo account. In that case, the authorization of the payment will
remain valid until the merchant completes the transaction and we may place a
temporary hold on the money in your Venmo account for the payment amount (but no
longer than 30 days). If a debit or credit card is used as the payment method,
the debit or credit card issuer also may show a pending authorization for a
period of time until they release the hold or receive a completed transaction.If
a bank account is selected as the payment method for a transaction when your
Venmo account is used to pay for an item, remember that your Venmo account is
issued to you by PayPal, Inc. and not your bank. The terms, benefits, and
protections associated with your Venmo account may vary from those that apply to
your bank account. If your Venmo account is used to make a purchase that exceeds
the balance in the linked bank account, the bank may charge overdraft fees, even
if you chose not to allow overdrafts with your bank. Similarly, the liability
limits applicable to your Venmo account may differ from those applicable to the
linked bank account.Fees and limitsWe may, at our discretion, impose limits on
the amount or the number of payments that may be sent, including money sent for
authorized merchant purchases. You can view sending limits on our Personal
Profile Payment Limits page.Fees and limits may change from time to time in our
sole discretion.Payment reviewWe review payments made with your Venmo account at
our discretion. When we identify a potentially high-risk payment to an
authorized merchant, we review the transaction more closely before allowing it
to proceed. When this happens, we will place a hold on the transaction and
notify the merchant to delay shipping of the item. As a buyer, this may delay
receipt of the item purchased. If we clear the transaction, we will notify the
merchant and direct them to ship the item. If we don’t clear the transaction, we
will cancel it and return the money to you, unless we are legally required to
take other action.Billing agreement payments and preauthorized paymentsYou can
agree with an authorized merchant to use Venmo as the payment method for future
payments with that merchant. This agreement is between you and the authorized
merchant and allows the merchant to take payments from your Venmo account with
your authorization either on a one-time, regular or sporadic basis, depending on
the type of billing agreement. A billing agreement may apply to a Teen Account,
including for recurring payments. You agree that to the extent a Teen User
enters into a billing agreement with an authorized merchant, it is entered into
with your consent and that you are responsible for any amounts
owed.“Preauthorized payments” are a type of billing agreement that allow an
authorized merchant to receive payments from your Venmo account on a regularly
recurring basis (for example, every month or otherwise on a routine billing
cycle), and if such payments will vary in amount, the merchant must provide
advance notice of the amount and date of the transfer at least 10 days before
the transfer is made. If the merchant provides the option, you or a Teen User
may choose to receive this advance notice only when the amount of the
preauthorized payment will fall outside a range agreed to with the merchant.A
billing agreement may be cancelled by reaching out to the authorized merchant
directly, by disconnecting the merchant in your “Connected Businesses” page in
the Venmo app (Connected Merchants to Teen Accounts must be disconnected by the
Teen User in the Venmo app), or by calling Venmo at (855) 812-4430.
Preauthorized payments may be cancelled up to 3 Business Days before the date of
the next scheduled payment. If a billing agreement is cancelled, you may still
owe the merchant money for the purchase or have additional obligations to the
merchant for any goods or services that you or a Teen User receive but have not
paid for.RefundsWhen you buy something from an authorized merchant using Venmo
and the transaction is ultimately refunded, the money will be sent back to you.
Refunds for Teen Account transactions will be sent to the Teen Account. Money
may not always be refunded to the payment method originally used.


SELLING ON VENMO

You can receive payments for the sale of goods and services only by using a
business profile or by asking the sender to identify a payment as for goods and
services. Teen Accounts cannot receive payments for the sale of goods or
services.Selling on Venmo, including receiving payments in your business profile
or that are identified as for goods and services, is subject to applicable fees
for such payments found on the Fees page. If you refund a transaction to a
buyer, there are no fees to make the refund, but the fees you originally paid as
the seller are not returned. We may restrict the use of your Venmo account,
including any business profile, if the selling activity through the account,
including any business profile, reaches certain thresholds, involves certain
activities or violates any terms between you and us. In addition, if
your selling activity meets certain transaction thresholds, we may require you
to provide additional information and documentation to us from time to time for
tax reporting or other reasons (for example, to verify your business activities
or resolve claims or disputes), and we may suspend or place limits on your Venmo
account until we receive the requested information and documentation. Setting up
a Business Profile Venmo may offer you the ability to create a single business
profile in addition to your personal account. To be eligible, you must be an
individual with a Venmo account in good standing and complete any required
application process, including verification of the required identifying
information. As a business profile is part of your Venmo account, any and all
terms applicable to your Venmo account will also govern the business profile,
unless otherwise specifically stated. Venmo Debit Card transactions cannot be
funded by any funds held in your business profile, and instead can only be
funded by funds held in your personal account. The information you use to
complete your business profile must be accurate, and any descriptions, pictures
or other content associated with your profile must be owned by you and comply
with the Content Standards below. Teen Users cannot create a business profile.If
you create a business profile for a business legal entity (instead of opening a
business profile on behalf of an unincorporated business/sole proprietorship),
you agree that you are a legal representative of that business and are
authorized to accept this user agreement on its behalf.

By creating a business profile, you authorize us, directly or through third
parties, to make any inquiries we consider necessary to verify your identity or
the status of your business. This may include ordering a personal and/or
business credit report from a credit reporting agency or verifying your or your
business’s information against third party databases or other sources.



Commercial Entity Status

If the activity through your Venmo business profile or any PayPal account you
may hold reaches certain thresholds or involves certain business segments or
activities, you and the business you represent are required by the card networks
to agree to a Commercial Entity Agreement to allow you to continue accepting
Visa and Mastercard payments. In this case, these Commercial Entity Agreements
will apply to any payment processed by PayPal on your behalf and will form part
of this user agreement.
Accepting Tap to Pay with a Business Profile If you have a business profile,
Venmo may offer you the ability to accept card payments in-person on your
smartphone by enrolling in the Tap to Pay service. Tap to Pay is only available
for users with an approved business profile and can only be used for selling
goods and services.  Enrolling in Tap to Pay enables you to accept a buyer’s
eligible contactless card or other compatible device (e.g., a mobile wallet on a
buyer’s smartphone) through the Venmo App on your eligible smartphone.
Smartphones must be near-field communication (NFC)-enabled and we may require
models or operating systems of a certain version or higher.  Most credit, debit
and other payment cards bearing the trademark of the card schemes are eligible.
Funds from Tap to Pay transactions will be credited to your business profile
(less any fees, chargebacks, reversals and other Amounts Owed to Us). You
authorize us to receive, hold, and disburse funds on your behalf.  We work with
partners and acquiring banks to help process Tap to Pay payment transactions and
are governed by the bank acquirer’s rules and the card scheme rules of Visa,
Mastercard, and American Express and any other applicable card scheme reflected
on a payment method you accept through Tap to Pay. You agree that you will
comply with the card scheme rules, which can be found here, here, and here. If
there is a conflict between these terms and the card scheme rules, the card
scheme rules will govern for the relevant payment method. We may remove or add
the cards that we accept through Tap to Pay at any time without prior notice. We
will only process card transactions that have been authorized by the card issuer
and applicable card scheme. You are solely responsible for verifying the
identity of your buyers and the eligibility of each card used to purchase your
goods and services. You agree to inform your buyers of the possibility of paying
using Tap to Pay. By using Tap to Pay, you agree not to: a) apply a price
threshold, higher price or additional fees for a purchase with a card (unless
permitted by applicable law), b) transact outside the United States or in
currencies other than USD, c) discriminate between cards for any reason (unless
permitted by applicable law), d) submit a sales transaction by another party to
us for processing, e) submit for processing a transaction refinancing an
existing obligation of a buyer, f) require a buyer to waive his/her right to
dispute a transaction, g) require a buyer to disclose his/her PIN at any point
during a card transaction, h) process one purchase of goods and/or services as
several payment transactions unless otherwise authorized by us, i) carry out
card transactions with your own cards or any cards that are issued in your name,
or j) in any way refer to us, our bank acquirers, or the card schemes as having
endorsed your products and/or services. You and your use of Tap to Pay must
comply with all laws, rules, and regulations applicable to your business. For
all Tap to Pay transactions, you must fulfill your obligations to each buyer,
including resolving any buyer dispute or complaint directly with the buyer.
Except in the ordinary course of business, no transaction submitted by you
through Tap to Pay will represent a sale to any principal, partner, proprietor,
or owner of your business.  Tap to Pay Limits and Fees. We may impose limits in
our discretion on transactions that may be processed through Tap to Pay. Limits
may also be set by bank acquirers and card schemes from time to time. The fees
applicable to Tap to Pay transactions can be found on our Fees page. Fees and
limits may change from time to time in our sole discretion. PayPal is Your Agent
for Receiving Tap to Pay Payments. You represent and warrant to us that each
transaction that you submit for processing using the Tap to Pay service is
solely in payment for your provision of goods and/or services to your buyers.
You designate PayPal, and PayPal agrees to serve, as your limited agent for the
sole purpose of receiving transaction funds for Tap to Pay transactions on your
behalf from your buyers. You agree that when we receive payment from a buyer:
(a) you shall be deemed to have received payment from such buyer, (b) such
buyer’s obligation to you in connection with such payment shall be satisfied in
full, (c) any claim you have for such payment against such buyer shall be
extinguished, and (d) you are obligated to deliver the applicable goods or
services to the buyer regardless of whether or when we remit the transaction
funds to you. We will remit the transaction funds to you in accordance with
these terms, or apply as an offset to any obligation you may have to us, any
payments we receive on your behalf.You must identify to your buyers that PayPal
is acting as your agent for the purpose of receiving payments on your behalf.
Any receipt provided to the buyer is binding on you and shall satisfy all
applicable regulatory requirements. This section states the entirety of PayPal’s
duties as your agent for receipt of payments, and no other duties shall be
implied by PayPal’s undertaking to act in that capacity. Additional Terms for
American Express Card Acceptance on Tap to Pay. American Express may use the
information obtained in your Venmo business profile onboarding at the time of
setup to screen and/or monitor you in connection with American Express card
acceptance. You may be converted from this user agreement to a direct card
acceptance agreement with American Express if you reach certain monthly sales
volumes. Upon conversion, (i) you will be bound by American Express’
then-current Card Acceptance Agreement; and (ii) American Express will set your
pricing and other fees for American Express Card acceptance. American Express
shall be a third-party beneficiary of this user agreement for purposes of
American Express Card acceptance. As a third-party beneficiary, American Express
shall have the right to enforce directly against you the terms of this user
agreement as related to American Express Card acceptance. You acknowledge and
agree that American Express shall have no responsibility or liability with
regard to PayPal’s obligations to you under this agreement. The American Express
Merchant Operating Guide, which is incorporated by this reference, provides the
policies and procedures governing your acceptance of the American Express Card
and can be accessed here: www.americanexpress.com/Merchantopguide. American
Express may conduct an audit of you at any time, for the purpose of determining
compliance with the American Express Operating Guide. You authorize PayPal to
submit transactions to, and receive settlement from, American Express, and to
disclose transaction and merchant information to American Express to perform
analytics and create reports, and for any other lawful business purposes,
including important transactional or relationship communications. You may
terminate your acceptance of American Express at any time upon notice.Processing
Tap to Pay transactions. You agree to comply with other instructions or other
policies we provide you regarding Tap to Pay. If a buyer requests a receipt, you
must offer them the ability to receive one via email by providing their email
address. You represent that all buyer email addresses are provided by or with
the consent of the buyer, and the buyer has agreed for their contact information
to be used to provide them with a receipt for their Tap to Pay transaction. You
agree that you will not use this contact information for any other purpose,
including to send marketing messages for your business. You represent that your
use of Tap to Pay to contact your buyers complies with applicable law.  At our
discretion, we may not authorize or process any Tap to Pay transaction that we
believe involves a violation of applicable law or would cause us to be in
violation of our agreement with third parties.Refunds, Reversals, and
Chargebacks of Tap to Pay Transactions. You agree to: a) maintain a fair return
and cancelation policy, b) disclose your return or cancelation policy to buyers
at the time of purchase, c) not give cash refunds in connection with a card
transaction, unless required by law or it is not possible to process a non-cash
refund, and d) not accept cash or any other item of value for preparing a
refund. You are solely responsible for accepting and processing returns of your
products or services. You may submit a transaction to issue a full or partial
refund a buyer for a transaction using Tap To Pay. Refunds must be submitted
within one year of the date of the original transaction. Refunds for the full
amount should include any tax and handling charges. The refund amount may not
exceed the original sale amount except by an amount equal to any reimbursements
to the buyer for postage costs incurred for product returns. If a transaction is
refunded to a buyer, you are responsible for the refund amount (including any
applicable fees). If a transaction is refunded, we will deduct the refund amount
(including any applicable fees) from funds owed to you from the processing of
other transactions. If these funds are not sufficient, you agree to pay all
funds owed to us immediately on demand.Note that Tap to Pay transactions are not
eligible for the Venmo Purchase Protection Program because the buyer payments
have not been made from a Venmo account and are not “Qualifying Payments” (see
Venmo Purchase Protection Program section).If a transaction is reversed or is
subject to a successful chargeback for any reason, you are responsible for the
full amount of the payment plus any fees. We reserve the right to deduct the
amount (including any applicable fees) from the balance of your business
profile. If the balance in that profile does not cover the payment amount due,
plus the fees, this will result in a negative balance, which you owe to us. We
reserve the right to take any or all actions as outlined under Amounts Owed to
Us, and may deduct the amount, plus the fees, from funds from our processing of
your other Tap to Pay Transactions.  A transaction may be reversed or subject to
a chargeback if:
 * The buyer pursued a successful chargeback as determined by the card issuer.
 * The transaction was not authorized.
 * We believe the transaction violated this user agreement or is otherwise
   illegal or suspicious.
 * We sent you the payment in error. 

You agree to assist us when requested, at your expense, to investigate any
transaction processed through Tap to Pay. If a buyer files a chargeback with
their card issuer, we may, in our discretion, use the documentation you provide
to us to mediate the chargeback. If you do not assist us in a timely manner,
including providing necessary information within ten days of our request, the
transaction may be subject to an irreversible chargeback or reversal. We will
retain the Tap to Pay seller transaction fees you paid if a transaction is
reversed or subject to a successful chargeback. If we determine that you are
incurring too many or too frequent chargebacks for Tap to Pay transactions, we
may suspend or terminate your access to and use of Tap to Pay and/or the Venmo
and PayPal services.   Termination of Tap to Pay. We may no longer offer you the
Tap to Pay service, without prior notice, at our discretion. Tap to Pay Privacy
and Security. You acknowledge that we are required to report your business name
and the name of your beneficial owners and/or principals to: a) the MATCH
listing maintained by Mastercard and accessed and updated by American Express,
and b) the VMAS database upheld by Visa, if applicable, pursuant to the card
scheme rules. You acknowledge that we must fulfill such listing and reporting
obligations, and you waive and agree to hold us harmless from all claims and
liabilities you may have as a result of such listing and reporting.  You
authorize us to share information with law enforcement about your use of the Tap
to Pay service if we reasonably suspect that it has been used for unauthorized,
illegal, or criminal purposes. Information you receive from us about your buyers
must be kept confidential, stored securely, and only used for the purpose of Tap
to Pay. You are responsible for the security of data in your possession or
control as a result of using Tap to Pay. You agree to comply with applicable law
pertaining to the privacy, secrecy, confidentiality, collection, usage, sharing,
security, protection, disposal, or international transfer, of any personal,
financial, card, or transaction information (“data”), including laws applicable
to direct marketing, telemarketing, and unsolicited e-mails or text
messages. You agree that at all times you shall be compliant with the Payment
Card Industry Data Security Standards (PCI DSS) and the Payment Application Data
Security Standards (PA DSS), as applicable, and refrain from any actions which
may lead to us to fail to comply with such standards. If we believe that a
security breach or compromise of data has occurred, we may require you to have
an approved third-party auditor conduct a security audit of your systems and
facilities.  PayPal, Inc. is the payment processor for your buyers’ Tap to Pay
transactions. The data protection terms applicable to information we collect
about your buyers who are using Tap to Pay are subject to the PayPal Privacy
Statement and the PayPal Data Protection Addendum for Card Processing Products.
You and we agree to comply with the Data Protection Addendum for Card Processing
Products, which forms part of this agreement. The terms of the Data Protection
Addendum for Card Processing Products shall prevail over any conflicting terms
in this agreement relating to Tap to Pay data protection and privacy. Your use
of Tap to Pay remains subject to the Venmo Privacy Statement. Tap to Pay
Liability and Indemnification. In addition to your other obligations under this
user agreement, you agree to defend, indemnify, and hold harmless our bank
acquirer(s), the card schemes, and their respective directors, agents,
affiliates, and representatives from and against any claim or demand (including
reasonable legal fees) due to or arising out of: a) your breach of this user
agreement, the card scheme rules, and or applicable law, and/or b) your use of
Tap to Pay.  We are liable for making sure that funds credited to you from Tap
to Pay transactions are credited to your business profile (less our fees,
chargebacks, reversals and other Amounts Owed to Us), solely to the extent we
receive such funds from the relevant card scheme, bank acquirer or other
third-party financial institution. If an authorized payment transaction is not
executed properly or not executed at all, we will, upon your request, use
reasonable efforts to trace the transaction and attempt to correct any errors
discovered and notify you of the result. We will only attempt to correct
transactions that you process incorrectly if you notify us within 60 days of
when the error first appeared on your account statement.Taxes and Information
Reporting  Our fees do not include any taxes, levies, duties or similar
governmental assessments of any nature, including, for example, value-added,
sales, use or withholding taxes, assessable by any jurisdiction (collectively,
“taxes”). It is your responsibility to determine what, if any, taxes apply to
the payments you make or receive, including transactions through your business
profile or that are marked as for goods and services, and it is solely your
responsibility to assess, collect, report and remit the correct taxes to the
appropriate authority. PayPal is not responsible for determining whether any
taxes apply to a transaction, or for calculating, collecting, reporting or
remitting taxes arising from any transaction. You acknowledge that we may make
certain reports to state and federal tax authorities regarding transactions that
we process. For example, PayPal is required to report to the Internal Revenue
Service the total amount of payments for goods and services you receive each
calendar year into all of your PayPal accounts (including Venmo accounts)
associated with the same tax identification number once you receive at least
$600 in payments for goods and services (the “Reporting Threshold”). We are also
required to report payments for goods and services to applicable state and local
governments.Our IRS, state, and local reporting obligations are not limited to
payments you receive for goods and services transactions.  If you receive other
types of income (for example, proceeds from the sale of Crypto Assets), these
are reportable payments by the aforementioned tax authorities, and we will send
you any necessary forms 1099s or 1042-s. These forms will also be transmitted to
the relevant tax authority.Taxpayer Identification Number and Withholding TaxWe
may request that you provide your tax identification number and/or a US tax form
such as W-9 or W-8. If you do not provide us the requested information and
documentation, you understand and agree that you may be subject to account
limitations and federal and state withholding tax at the applicable rates on all
US source income payments received. We will send all withholding taxes to the
appropriate taxing authorities and cannot refund those amounts.


CHARITY PROFILES ON VENMO

Venmo may offer you the ability to create a single charity profile in your
personal account which can receive donations through Venmo. To be eligible for a
charity profile, you must be an individual with a Venmo account in good
standing, link your Venmo account to a PayPal confirmed charity account, and
complete any required application process, including verification of
the required identifying information Any and all terms applicable to your Venmo
account and to your PayPal confirmed charity account, including the PayPal
Confirmed Charity Terms and Conditions, will also govern the charity profile,
unless otherwise specifically stated. The information you use to complete your
charity profile must be accurate, and any descriptions, pictures or other
content associated with your profile must be owned by you and comply with
the Content Standards below. Teen Users cannot create a charity profile.By
opening a charity profile and providing your charity’s information, including
its logo, you agree that Venmo may use that information to promote your charity
or solicit donations on your behalf on or through Venmo and you hereby grant
Venmo and its affiliates a worldwide, non-exclusive, transferable, sublicensable
(through multiple tiers), and royalty-free, fully paid-up, right to use and
display publicly, during the term of this user agreement, your trademark(s)
(including but not limited to registered and unregistered trademarks, trade
names, service marks, logos, domain names and other designations owned, licensed
to or used by you) and any other information provided by you for the purpose of
(1) promoting your charity or soliciting donations on your behalf on or through
Venmo, including through marketing materials and emails to Venmo users, (2)
identifying you as a merchant that accepts a Venmo service as a payment/donation
form, and (3) any other use to which you specifically consent. You acknowledge
that Venmo’s use of your charity’s information will not infringe any
intellectual property or publicity rights. Further, you acknowledge and warrant
that your charity owns or otherwise controls all of the rights of the
information you provide, and you agree to waive your charity’s moral rights and
promise not to assert such rights against Venmo. We acknowledge that you retain
ownership of your trademarks, trade names and service marks and any associated
goodwill. You also grant permission for your charity’s name to be used in
commercial co-ventures that Venmo agrees to engage in with its partners, or its
partners’ clients, or other merchants. You understand that this means that
merchants who contract with Venmo will have the ability to induce customers to
buy products and services based, in part, on the merchant’s promise to make a
charitable contribution to your charity.Receiving donations in your charity
profile is subject to the charity transaction fees found on the Fees page. If
you refund a donation to a donor, there are no fees to make the refund, but the
fees you originally paid as the charity are not returned. Donations sent to a
charity profile will be available to a charity profile within seconds, pending
any risk or other reviews. Charity profiles may only use the funds in their
profile by withdrawing them to a linked bank account or debit card. Venmo
transactions cannot be funded by any funds held in your charity
profile. Donations are ineligible for the Venmo Purchase Protection
Program.Charity profiles are responsible for sending tax receipts, as necessary.
Charity profiles may use the information provided about a donor by Venmo for
purposes of providing a tax receipt and otherwise acknowledging the donation.
Venmo will not provide tax receipts to donors.You will be responsible for all
sales, use, value added or other similar taxes, duties, levies, charges or
assessments applicable or payable in connection with donations made to your
organization pursuant to this user agreement.We may restrict the use of your
Venmo account, including any charity profile, if the activity through
the account, including any charity profile, reaches certain thresholds, involves
certain activities or violates any terms between you and us. In addition, if
your activity meets certain transaction thresholds, we may require you to
provide additional information and documentation to us from time to time for tax
reporting or other reasons (for example, to verify your activities or resolve
claims or disputes), and we may suspend or place limits on your Venmo account
until we receive the requested information and documentation.By opening and
maintaining a charity profile, you represent and warrant to us that:i. you are,
and at all times during the term of this Agreement will remain, an organization
eligible to receive tax-deductible charitable contributions with Private
Operating Foundation or Public Charity status described in sections 501(c)(3)
and 509(a) of the Code. You will promptly notify Venmo if you are designated as
a Private Non-Operating Foundation or Supporting Organization by the IRS;ii. you
will utilize donations received through Venmo in a manner that is consistent
with such status;iii. you will at all times use our Services in compliance with
all applicable laws, rules and regulations, including any requirements governing
charitable status and solicitation of charitable donations;iv. all information
provided by you in your charity profile is true and accurate at all times;v. you
have the right to provide all information provided by you in your charity
profile or otherwise, the right to authorize us to use this information as
contemplated herein, and the right to enter into this agreement on behalf of
your organization;vi. you have the right to grant the licenses to Venmo
hereunder; and our use, as contemplated by this agreement, of materials or
rights licensed hereunder, will not infringe the intellectual property rights or
similar rights of any third party;vii. you will not disparage Venmo, PayPal, or
any other Venmo charity profile; andviii. you will at all times comply with the
terms and conditions of this agreement and any terms of use or other agreements
you may have with PayPal, Venmo, and/or any partners of Venmo.


VENMO DEBIT CARD

As part of the Venmo services, you may be offered the opportunity to apply for a
Venmo Mastercard® (referred to herein as “Venmo Debit Card”) via a designated
website or the Venmo app. The Venmo Debit Card is a debit card linked to your
Venmo account, funded by your Venmo account balance and may be used everywhere
Mastercard is accepted in the United States. If you are offered the opportunity
to apply for the Venmo Debit Card and proceed to apply, you will be subject to
The Bancorp Bank, N.A.’s approval criteria, which includes successful identity
verification. If you are unable to pass The Bancorp Bank, N.A.’s identity
verification procedures, you will not be eligible to receive a Venmo Debit Card.
In addition, you may be subject to separate identity verification by us, and/or
we may suspend or terminate your access to the Venmo and/or PayPal services.For
users with an approved Venmo business or charity profile, please note that you
may not link a Venmo Debit Card to a business or charity profile, and funds in
your business or charity profile cannot be used as a payment method for Venmo
Debit Card transactions. For users with a linked Teen Account, please note that
funds in a Teen Account may only be accessed with a Teen Debit Card.The Venmo
Debit Card is issued by The Bancorp Bank, N.A., and your use of the card will be
subject to The Bancorp Bank, N.A.’s Venmo Mastercard Cardholder Agreement as
well this agreement. Please see the Venmo Mastercard Cardholder Agreement for
full terms and conditions applicable to the Venmo Debit Card. In the event of
any inconsistency between this Agreement and the Venmo Mastercard Cardholder
Agreement, the Venmo Mastercard Cardholder Agreement shall govern your use (and
any use by a Teen User) of the Venmo Debit Card and your relationship with The
Bancorp Bank, N.A. to the extent of such conflict.By applying for and using, or
authorizing the use of the Venmo Debit Card, you authorize us and The Bancorp
Bank, N.A. to share your Venmo account and personal information with one another
as necessary to provide Venmo Debit Card related services. You further authorize
us to use Venmo Debit Card program related information provided by The Bancorp
Bank, N.A. to provide customer service, service your Venmo account and/or Venmo
Debit Card, investigate and act on Venmo account and/or Venmo Debit Card related
claims, as necessary to comply with applicable law, and as otherwise permitted
by our Privacy Policy. By applying for and using or authorizing the use of the
Venmo Debit Card, you will also be subject to additional data sharing terms and
conditions as provided for in the Venmo Mastercard Cardholder Agreement.We may
add, change, suspend or eliminate any or all Venmo Debit Card related features
and services at any time, with or without notice, subject to applicable law. We
may terminate your access and/or access of any Teen User to any or all Venmo
services, including the Venmo Debit Card, in the event you or a Teen User
violate the Venmo Mastercard Cardholder Agreement or any agreement in force
between you and us. If your Venmo account is closed for any reason, any
affiliated Venmo Debit Card will be canceled.


TEEN ACCOUNTS

You may be offered the opportunity to open a Teen Account for a Teen User and
apply for a Venmo Debit Card linked to the Teen Account (the “Teen Debit
Card”).By applying for the Teen Debit Card, you authorize The Bancorp Bank, N.A.
to issue the Teen Debit Card to the Teen User as an authorized user. The Teen
Debit Card may be used to access the funds held in the Teen Account and not any
other funds in your Venmo account. Use of the Teen Debit Card is subject to the
Venmo Mastercard Cardholder Agreement as well as this user agreement.You are the
owner of and responsible for all Teen Accounts and Teen Debit Cards that you
open and authorize. All funds held in a Teen Account are owned by you, not the
Teen User.You can create and link up to five Teen Accounts for different Teen
Users at any given time, subject to our discretion and you and your Teen User
meeting eligibility requirements. Teen Users must be between 13 and 17 years old
at the time of opening the Teen Account, and may continue to use the Teen
Account after they turn 18 years old. A Teen User can only have one Teen
Account.To create a Teen Account, your Venmo account must be in good standing.
We may ask you for information to help verify your identity, including your
name, date of birth, the last four digits of your Social Security number, and
your address. We may also ask for information about the Teen User including
name, date of birth, mailing address, phone number, and email address. You
authorize the collection and use of the Teen User data to establish the Teen
Account and provide the Venmo services to you and the Teen User.Funding a Teen
Account You can use your Venmo Account to add funds to the balance of a linked
Teen Account. Teen Accounts may also be eligible to enroll in and receive funds
by Direct Deposit, subject to the restrictions in the Direct Deposit section.As
the owner of any Teen Account, you have the option to invite the Teen User to
download and use the Venmo app with the Teen Account under their own login and
password. Teen Users with app access can send and receive personal payments from
friends and family and add payment methods (such as a debit card, credit card,
or a U.S. bank account) to the Teen Account to fund payments or purchases.You
cannot use your personal account to transfer funds from the Teen Account balance
to your personal account balance. Instead, the Teen User may send you money from
the Teen Account through the Venmo app or you may request money from the Teen
Account using the Pay and Request feature.Actions Your Teen User Can TakeYou
will receive a Teen Debit Card that your Teen User can use to spend the balance
in the associated Teen Account or to withdraw cash at eligible ATMs, subject to
any ATM fees and applicable withdrawal limits. If app access is enabled, Teen
Users can use the Venmo app to view the Teen Account balance, request money,
send and receive personal payments, and purchase goods and services. Teen Users
with Venmo app access can also add payment methods to the Teen Account to fund
payments or purchases. Funds cannot be transferred from the Teen Account balance
to a linked bank account or debit card.Teen Account Limitations and
RestrictionsTeen Accounts are subject to the terms and conditions of this
agreement and all limitations (including as provided on the Personal Profile
Payment Limits page). There can be only one Teen User per Teen Account, and
sharing a Teen Account with other users is not permitted. If we restrict,
suspend, or otherwise limit a Teen Account, we reserve the right to also
restrict your personal account and any other linked Teen Accounts. Similarly, if
your personal account is restricted we may restrict any or all associated Teen
Accounts.Teen Accounts cannot receive payments for goods and services, create a
business profile or charity profile, and they cannot be used to buy, sell, or
hold cryptocurrencies. Teen Accounts will also be restricted from transacting
with certain merchants and/or merchant categories, and we reserve the right to
add further restrictions to, or close, Teen Accounts in our sole discretion.
Your Responsibilities and Actions You Can TakeYou can view and monitor the Teen
Account balance and transaction activity from your Venmo app. You will also have
access to account statements for Teen Accounts. Payments made by Teen Accounts
and Friends Lists of Teen Accounts will be set to private by default, as
described in Sharing Transactions, but you can change the Teen Account’s privacy
settings.Through the Venmo app, you can lock or unlock a Teen Debit Card. You
can also contact us to close a Teen Account. If you close a Teen Account, we
will transfer any funds in the Teen Account balance to your personal account,
subject to any holds or limitations.As the owner of any Teen Account, you are
responsible and liable for any and all activity of the Teen Account, Teen Users,
and the Teen Debit Card. By creating a Teen Account, you authorize the Teen User
to complete transactions using the Teen Account (including any associated Teen
Debit Card) on your behalf, subject to the fees, limitations, and conditions set
forth in this user agreement.By opening a Teen Account, you agree that the Teen
User is authorized to use any payment method linked to the Teen Account, and
that you are responsible for any fees incurred in connection with a linked
payment method (including overdraft or cash advance fees charged by the
applicable bank or card issuer).Further, you authorize all transactions,
approvals, purchases and other activity conducted by a Teen User as if such
transactions were made directly by you. This does not affect your ability, or
right, to dispute fraudulent transactions.If your Teen User violates this user
agreement, you are responsible for the violation. Similarly, if the Teen User
allows someone else to use the Teen Account or the associated Teen Debit Card,
you agree that you are responsible for the transactions and actions by that
third person (including those that exceed the authority granted to the third
person).You are responsible for providing an accurate date of birth for any Teen
User and keeping any addresses up to date. The Teen Account is not intended for
children under the age of 13. If we obtain actual knowledge that we have
collected personal information from a child under the age of 13, we will
promptly delete it, unless we are legally obligated to retain such data. Contact
us if you believe that we have mistakenly or unintentionally collected
information regarding a child under the age of 13.Disputes, Claims, RefundsYou
are responsible for notifying us of any suspected Unauthorized Transactions,
problems, or errors on a Teen Account, as described in the sections below. You
are also responsible for filing and responding to any claims or disputes on
behalf of the Teen Account, such as Venmo Purchase Protection Claims. The Teen
User will not have access to or be able to file or respond to claims or disputes
in the Venmo app. If we owe a refund in connection with activity on a Teen
Account, we will credit the refund to the Teen Account.Disputes and refunds
related to a Teen Account may impact your Venmo account balance. If we are owed
funds in connection with a Teen Account, we will try to recover the amount owed
from the Teen Account balance. If the Teen Account balance does not cover the
payment amount due, plus any fees, payment will be taken from your personal
account balance. If the balances do not cover the amount due, your personal
account will have a negative balance and we will restrict your Teen Accounts
from sending money, except into your personal account, until your negative
balance is resolved. We also reserve the right to take the actions described
under Amounts Owed to Us, including limiting your personal account until the
negative balance is resolved.


VENMO CREDIT CARD

As part of the Venmo services, you may be offered the opportunity to apply for a
Venmo Visa Signature® Credit Card and a Venmo Visa® Credit Card (referred to
herein as “Venmo Credit Card”) via the Venmo app. In order to be eligible for
the offer and to apply for a Venmo Credit Card, you must be the owner of the
Venmo account, and the Venmo account must have been open for at least 30 days
prior to application and be in good standing. If your application is approved,
your Venmo Credit Card will be linked to your Venmo account.The Venmo Credit
Card is issued by Synchrony Bank and your use of the card account will be
subject to terms of the Venmo Visa Signature® Credit Card Account Agreement or
the Venmo Visa® Credit Card Account Agreement, as applicable (referred to herein
as “Venmo Credit Card Account Agreement”). VISA is a registered trademark of
Visa International Service Association and used under license.By applying for
and using the Venmo Credit Card, you authorize us and Synchrony Bank to share
your Venmo account and personal information with one another as necessary to
provide Venmo Credit Card related services. You further authorize us to use
Venmo Credit Card program related information provided by Synchrony Bank to
provide customer service, service your Venmo account and/or Venmo Credit Card,
investigate and act on Venmo account and/or Venmo Credit Card related claims, as
necessary to comply with applicable law, and as otherwise permitted by our
Privacy Policy. By applying for and using the Venmo Credit Card, you will also
be subject to additional data sharing terms and conditions as provided for in
the Synchrony Bank Privacy Policy for Venmo Visa® Credit Card and the Venmo
Credit Card Account Agreement.When the Venmo Credit Card is used to send money
to another Venmo user through your Venmo account, the transaction will be
treated as a purchase in accordance with the terms of the Venmo Credit Card
Account Agreement. However, these transactions are not considered purchases
under the terms of this user agreement for any purpose, including, but not
limited to, eligibility for the Venmo Purchase Protection Program.


USING VENMO AS A PAYMENT METHOD

The transaction type, among other factors, determines when and how we use your
preferred payment method, as explained on Payment Methods.You can manage payment
methods in the Payment Methods section of your Venmo account settings. Bank
account transfersWhen a bank account is used as a payment method you are
allowing us to initiate a transfer from that bank account. For these
transactions, we will make electronic transfers from the bank account in the
amount authorized. You authorize us to try this transfer again if the initial
transfer is rejected by the bank for any reason.IF YOU OR A TEEN USER DON’T HAVE
A VENMO BALANCE OR IT DOESN’T COVER A VENMO PAYMENT, YOU SHOULD CONFIRM THAT THE
BANK ACCOUNT LINKED TO YOUR VENMO ACCOUNT (OR THE TEEN ACCOUNT, AS APPLICABLE)
CONTAINS FUNDS SUFFICIENT TO COVER THE PAYMENT BEFORE MAKING THE PAYMENT, IF
FUNDED BY THE BANK ACCOUNT. THIS WILL HELP YOU AVOID OVERDRAFT OR OTHER FEES THE
FINANCIAL INSTITUTION MAY CHARGE.Debit card processingVenmo will process debit
or prepaid card funded transactions through either the ATM debit network or the
Visa, Mastercard or Discover network.


SHARING TRANSACTIONS

We put you in control so that you can decide who can see your Venmo payments and
purchases. Payments made by new Venmo accounts may be set to public by default.
You can change your privacy settings for individual payments or in the Privacy
section of your Venmo account settings. Payments made by Teen Accounts will be
set to private by default. This means that, as long as the Teen Account’s
privacy settings remain unchanged, a payment sent by a Teen Account will only be
visible to the sender, the user that created the sender’s Teen Account, and the
recipient of the payment. To the extent the recipient is another Teen Account,
the user that created that Teen Account will also be able to see the payment.
Users who create Teen Accounts will be able to view all transactions of their
linked Teen Accounts, regardless of the transaction’s privacy setting. The
visibility of a Teen User’s friends list is also set to private by default. This
means that, as long as the Teen Account’s privacy settings remain unchanged,
only the Teen User and the user that created the Teen Account can view the Teen
User’s friends list. A Teen User will also not be visible in the friends lists
of other Venmo users by default.Users that created a Teen Account can view or
change the default privacy settings or change the privacy setting of a payment
made by that Teen Account on an individual basis. Users that created a Teen
Account can update that Account’s privacy settings in their Venmo app under the
Me tab, by selecting the Teen account profile, tapping Overview and then tapping
Manage settings under Privacy. Teen Users can view the Teen Account privacy
settings but cannot change the privacy settings.For more information about
privacy settings and how they work, please review Payment Activity & Privacy.


VENMO PURCHASE PROTECTION PROGRAM

IMPORTANT: THIS PROGRAM DOES NOT APPLY TO PAYMENTS TO PERSONAL ACCOUNTS THAT ARE
NOT IDENTIFIED AS FOR GOODS AND SERVICES OR PAYMENTS TO TEEN ACCOUNTS. ONLY
QUALIFYING PAYMENTS, AS DESCRIBED BELOW, WILL BE ELIGIBLE FOR VENMO PURCHASE
PROTECTION PROGRAM. If you or a Teen User are the sender or you are the
recipient of a Qualifying Payment, you may be eligible for the Venmo Purchase
Protection Program. Payments must be made from a Venmo account and are limited
to the following types of transactions (“Qualifying Payments”):
 * Venmo Debit Card and Teen Debit Card purchases 
 * Purchases of goods and services from authorized merchants  
 * Payments sent using the Pay and Request feature in your Venmo account that
   are sent to business profiles or that are identified as for goods and
   services 

When you or a Teen User makes a Qualifying Payment, the Venmo Purchase
Protection Program may entitle you (or the Teen User, as applicable) to a refund
of the full purchase price of the item plus the original shipping costs paid, if
any. When you’re a seller who receives a Qualifying Payment into your Venmo
account, the Venmo Purchase Protection Program entitles you to retain the full
purchase amount (less any fees we charged) from a sale. If you and any Teen User
abide by the terms of the Venmo Purchase Protection Program, there is no limit
on the number of payments eligible for the Venmo Purchase Protection Program. By
accessing the transaction details page in your Venmo app, you can determine
whether or not a transaction may be eligible for this program. We determine, in
our sole discretion, whether the claim is eligible for the Venmo Purchase
Protection Program. Venmo will make a decision, in its sole discretion, based on
the eligibility requirements, any information or documentation provided during
the resolution process, or any other information Venmo deems relevant and
appropriate under the circumstances. Our original determination is considered
final, but you may be able to file an appeal of the decision with us if you have
new or compelling information not available at the time of the original
determination or you believe there was an error in the decision-making process.
Venmo reserves the right, in its sole discretion, to change its original
decision based on information obtained after the claim was originally
decided.When you or a Teen User is a buyer who makes a Qualifying Payment: You
or a Teen User may be required to return the item to the seller or other party
we specify as part of the resolution of your claim. The Venmo Purchase
Protection Program does not entitle you or a Teen User to a refund for the
return shipping costs that you or a Teen User may incur.The Venmo Purchase
Protection Program may apply when you or a Teen User is a buyer and encounter
these specific problems with an eligible purchase:
 * You or a Teen User didn’t receive your item (referred to as an “Item Not
   Received” claim), or
 * You or a Teen User received an item, but the item isn’t what you ordered
   (referred to as a “Significantly Not as Described” claim).

If you believe that a transaction made through your Venmo account was not
authorized by you (or a Teen User), this type of claim is different from the
Venmo Purchase Protection Program, and is described below under Protection from
Unauthorized Transactions.Buyer Item Not Received claimsWhen you or a Teen User
is a buyer, an Item Not Received claim for a Qualifying Payment will not be
eligible for a refund if:
 * You or a Teen User collect the item in person, or arrange for it to be
   collected on your behalf, including if you use your Venmo Debit Card, Teen
   Debit Card, or your Venmo account in a physical store, except for in-person
   business profile or goods and services transactions or
 * The seller has provided proof of delivery.

If the seller presents evidence that they delivered the goods to you or a Teen
User, Venmo may find in favor of the seller for an Item Not Received claim even
if you or a Teen User claim you did not receive the goods.Buyer Significantly
Not as Described claimsWhen you or a Teen User is a buyer a Significantly Not as
Described claim for a Qualifying Payment may be eligible for a refund if:
 * The item is materially different from the seller’s description of it.
 * You or a Teen User received a completely different item.
 * The condition of the item was misrepresented. For example, the item was
   described as “new” but the item was used.
 * The item was advertised as authentic but is not authentic (i.e.,
   counterfeit).
 * The item is missing major parts or features and those facts were not
   disclosed in the description of the item when you bought it.
 * You or a Teen User purchased a certain number of items but didn’t receive
   them all.
 * The item was damaged during shipment.
 * The item is unusable in its received state and was not disclosed as such.

A Significantly Not as Described claim for a Qualifying Payment may not be
eligible if:
 * The defect in the item was correctly described by the seller in its
   description of the item.
 * The item was properly described but you or a Teen User didn't want it after
   you received it.
 * The item was properly described but did not meet expectations.
 * The item has minor scratches and was described as “used."

General buyer eligibility for Venmo Purchase Protection ProgramWhen you or a
Teen User is  a buyer who makes a Qualifying Payment, to be eligible for the
Venmo Purchase Protection Program the following requirements must be met:
 * You have a Venmo account in good standing.
 * You have previously attempted to resolve the issue directly with the seller.
 * You respond to our request for documentation and other information within the
   time requested.
 * You open a dispute with us within 180 days of the date you made the purchase,
   then follow our dispute resolution process.
 * You or a Teen User have not received a recovery related to such purchase from
   another source, for example from a dispute filed with your bank or credit
   card issuer.

When you’re a seller who receives a Qualifying Payment:  If you sell a good or
service to a buyer, either through your business profile or when a sender
identifies a payment as for goods and services, you may be eligible for the
Venmo Purchase Protection Program. When it applies, the Venmo
Purchase Protection Program may entitle you to retain the full purchase amount
from a sale. By accessing the transaction details page in your Venmo app, you
can determine whether or not the payment you receive may be eligible for
protection under this program. When you’re a seller, the Venmo Purchase
Protection Program may apply when a buyer claims that: 
 * They did not authorize, or benefit from, funds sent from their Venmo account
   (referred to as an “Unauthorized Transaction” claim), and the Unauthorized
   Transaction occurs in an environment hosted by Venmo; or 
 * They did not receive the item from you (referred to as an “Item Not Received”
   claim). 

The Venmo Purchase Protection Program may also apply when a transaction is
reversed because of a successful credit card chargeback by a buyer or when a
bank funded payment is reversed by the buyer’s bank. This section describes
the Venmo Purchase Protection Program as it applies to you as a seller, but you
should also be familiar with the Impact of various purchase protection processes
on buyers, described in the above section. Basic Requirements for Sellers To be
eligible for the Venmo Purchase Protection Program as a seller who receives
a Qualifying Payment, all of the following requirements must be
met (”Basic Requirements”), as well as any applicable additional requirements: 
 * The item sold to a buyer must be a physical, tangible good that can be
   shipped, except for items subject to the Intangible Goods Additional
   Requirements. Transactions involving items that you deliver in person in
   connection with payments made in your physical store may also be eligible for
   the Venmo Purchase Protection Program so long as the buyer paid for the
   transaction in person by sending a payment to your business profile or by
   identifying a payment as for goods and services. 
 * You must ship the item to the shipping address provided by the buyer. If you
   originally ship the item to the shipping address provided by the buyer but
   the item is later redirected to a different address, the transaction will not
   be eligible for the Venmo Purchase Protection Program. Venmo therefore
   recommends not using a shipping service that is arranged by the buyer, so
   that you will be able to provide valid proof of shipping and delivery. 
 * The shipping requirement does not apply to eligible transactions involving
   items that you deliver in person; provided, however, that you agree to
   provide Venmo with alternative evidence of delivery or any additional
   documentation or information relating to the transaction that we may
   request. 
 * You must respond to Venmo’s requests for documentation and other information
   in a timely manner as requested in our email or other correspondence with
   you. If you do not respond to Venmo’s request for documentation and other
   information in the time requested, the transaction may not be eligible
   for the Venmo Purchase Protection Program. 
 * If the sale involves pre-ordered or made-to-order goods, you must ship within
   the timeframe you specified in the listing. Unless otherwise agreed by the
   buyer in writing, you must ship all items within 7 days after receipt of
   payment. 
 * You provide us with valid proof of shipment or delivery. 
 * The payment must be marked as eligible (for example,  “Purchase Protected” or
   “eligible purchases protected”) on the transaction details page. 
 * In the case of an Unauthorized Transaction claim, you must provide valid
   proof of shipment or proof of delivery that demonstrates that the item was
   shipped or provided to the buyer no later than two days after Venmo notified
   you of the dispute or reversal. For example, if Venmo notifies you of an
   Unauthorized Transaction claim on September 1, the valid proof of shipment
   must indicate that the item was shipped to the buyer no later than September
   3 to be eligible for the Venmo Purchase Protection Program. 

Item Not Received additional requirements for Sellers To be eligible for
the Venmo Purchase Protection Program for a buyer’s Item Not Received claim, you
must meet both the Basic Requirements and the additional requirements listed
below: 
 * Where a buyer files a chargeback with the issuer for a card-funded
   transaction, the payment must be marked “Purchase Protected” or “eligible
   purchases protected” on the transaction details page. 
 * You must provide proof of delivery as described below. 

Intangible Goods additional requirements for Sellers For the sale of intangible
goods and services to be eligible for the Venmo Purchase Protection Program, the
sale must meet the Basic Requirements and the following additional
requirements: 
 * Venmo marked the intangible good transaction as ”Purchase Protected” or
   “eligible purchases protected” in the transaction details page or otherwise
   provided notice to you of eligibility in writing. 
 * Delivered the item and provide Proof of shipment or delivery for Intangible
   Goods.


ESTABLISHING PROOF OF DELIVERY OR PROOF OF SHIPMENT

Physical Goods

PROOF OF SHIPMENT

The following is required as proof of shipment for physical goods: Online or
physical documentation from a shipping company that includes: 
 * Date of shipment 
 * An address for the recipient that matches the shipping address on
   the transaction details page 
 * An address for the recipient showing at least the city/state, city/country,
   or zip/postal code (or international equivalent). 

PROOF OF DELIVERY

The following is required as proof of delivery for physical goods: Online or
physical documentation from a shipping company that includes: 
 * Date of delivery and ‘delivered’ status 
 * An address for the recipient that matches the shipping address on
   the transaction details page 
 * An address for the recipient showing at least the city/state, city/country,
   or zip/postal code (or international equivalent). 
 * Signature confirmation when the full amount of the payment (including
   shipping and taxes) exceeds $750. Signature confirmation is online
   documentation, viewable at the shipping company’s website, indicating that
   the item was signed for. 

IMPORTANT: Your choice of carrier and shipment options with that carrier can
have a big impact on your ability to meet the proof of delivery requirements.
Please ensure that your carrier can provide ‘delivered’ status at the correct
address, or your Venmo Purchase Protection Program claim may be denied. 

Intangible Goods
The following is required as proof of shipment or delivery for intangible
goods: For intangible or digital goods, proof of shipment or delivery means
compelling evidence to show the item was delivered or the purchase order was
fulfilled. Compelling evidence could include a system of record showing the date
the item was sent and that it was either: 
 * Electronically sent to the recipient, including the recipient’s address
   (email, IP, etc.), where applicable; or 
 * Received or accessed by the recipient. 

QR Code Transactions
The following is required as proof of shipment or proof of delivery for QR Code
transactions: For QR code transactions, you may be required to provide us with
alternative evidence of delivery or such additional documentation or information
relating to the transaction. 

Ineligible items and transactions under the Venmo Purchase Protection ProgramThe
following items or transactions are not eligible for the Venmo Purchase
Protection Program:
 * When you or a Teen User is a buyer making a Qualifying Payment: 
   * Significantly Not As Described claims for wholly or partly custom-made
     items or items picked up in person, except for in-person Venmo QR code
     transactions. 
   * Items intended for resale, including single item transactions or
     transactions that include multiple items. 
 * When you’re a seller receiving a Qualifying Payment: 
   * Significantly Not as Described claims filed either with Venmo or the
     buyer’s card issuer.
   * Items sent after Venmo advised you not to release the item to the buyer. 
 * When you or a Teen User is a buyer or you are a seller: 
   * Personal payments, including payments marked as between friends on
     the transaction details page, payments sent to a Teen Account, and any
     payments made using a Venmo account including a Teen Account, that are
     not Qualifying Payments.
   * Real estate, including residential property.
   * Financial products or investments of any kind.
   * Businesses (buying or investing in a business).
   * Vehicles, including, but not limited to, motor vehicles, motorcycles,
     recreational vehicles, aircraft and boats, except for personally portable
     light vehicles used for recreational purposes like bicycles and wheeled
     hoverboards.
   * Donations, including payments to Venmo charity profiles, payments on
     crowdfunding platforms as well as payments made on crowdlending platforms.
   * Anything Venmo determines, in its sole discretion, is prohibited by this
     user agreement and/or the Acceptable Use Policy, even if the transaction is
     initially marked as “Purchase Protected” on the transaction details page.
   * For Item Not Received claims, items which the buyer collects in person or
     arranges to be collected on their behalf, including items bought in a
     seller’s store location, except for in-person Venmo QR code transactions.
   * Industrial machinery used in manufacturing.
   * Payments made in respect of gold (whether in physical form or
     exchange-traded form) 
   * Payments to a state-run body (except for state-owned enterprises),
     government agencies, or third parties acting on behalf of state-run bodies
     or government agencies
   * Payments equivalent to cash, including stored value items such as gift
     cards and pre-paid cards.
   * Gambling, gaming and/or any other activities with an entry fee and a prize.
   * Payments sent to any bill payment service.

Venmo Purchase Protection Program dispute resolution processWhen you or a Teen
User is a buyer who makes a Qualifying Payment, if you’re unable to resolve a
transaction related issue directly with a seller, you can file a Venmo Purchase
Protection Program claim using the steps described below. For Qualifying
Payments made by a Teen Account, you must file the Venmo Purchase Protection
Claim on behalf of the Teen Account. The Teen User will not have access to or be
able to file or respond to claims. If you do not follow these steps your claim
may be denied:Step 1: Open a dispute within 180 days of the date the purchase
was made using our support channels (by calling an agent at (855) 812-4430,
email support@venmo.com, or chat in the app). Please include information on the
disputed transaction and the reason for your claim, including the date and
amount of the transaction, the seller’s name, and an explanation of your
issue.Step 2: Respond to our requests for documentation or other information. We
may require you to provide receipts, third party evaluations, police reports or
other documents that we specify. You must respond to these requests in a timely
manner as requested in our correspondence with you.Step 3: Comply with our
shipping requests in a timely manner, if you’re filing a Significantly Not as
Described claim, we may require you, at your expense, to ship the item back to
the seller, to us or to a third party (which we will specify) and to provide
proof of delivery.Proof of delivery means:
 * For transactions that total less than $750 U.S. dollars, confirmation that
   can be viewed online and includes the delivery address showing at least
   city/state or zip code, delivery date, and the identity of the shipping
   company you used.
 * For transactions that total $750 U.S. dollars or more, you must provide
   signature confirmation of delivery.

Step 4: We will make a decision (including automatically closing any dispute or
claim), in our sole discretion, based on the coverage and eligibility
requirements set forth above, any additional information provided during the
dispute resolution process or any other information we deem relevant and
appropriate under the circumstances.When you’re a seller who receives a
Qualifying Payment, you must respond to Venmo’s requests for documentation and
other information in a timely manner as requested in our email or
other correspondence with you. If you do not respond to Venmo’s request for
documentation and other information in the time requested, the transaction may
not be eligible for the Venmo Purchase Protection Program. Dispute with us or
your card issuerIf you or a Teen User used a debit or credit card as the payment
method for a transaction with an authorized merchant through your Venmo account
and you or the Teen User are dissatisfied with the transaction, you may be
entitled to dispute the transaction with the card issuer. Applicable card
chargeback rights may be broader than those available under the Venmo Purchase
Protection Program. For example, if you dispute a transaction with your card
issuer, you may be able to recover amounts you paid for unsatisfactory items
even if they are not eligible under a Significantly Not as Described claim with
us.You must choose whether to pursue a dispute with us under the Venmo Purchase
Protection Program, or to pursue the dispute with your card issuer. You can’t do
both at the same time or seek a double recovery. If you pursue a dispute/claim
with us under the Venmo Purchase Protection Program and you also pursue a
dispute for the same transaction with the card issuer, we’ll close your
dispute/claim with us. This won’t affect the dispute process with the card
issuer. In addition, if you pursue a dispute with the card issuer, you cannot
pursue a dispute/claim under the Venmo Purchase Protection Program with us
later.If you choose to dispute a transaction with us under the Venmo Purchase
Protection Program and we decide against you, you can seek to pursue the dispute
with the card issuer later. If we do not make a final decision on your claim
until after the card issuer's deadline for filing a dispute, and because of our
delay you recover less than the full amount you would have been entitled to
recover from the card issuer, we will reimburse you for the remainder of the
loss (minus any amount you have already recovered from the seller or your card
issuer).Before contacting the card issuer or filing a dispute with us under the
Venmo Purchase Protection Program, you should contact the seller to attempt to
resolve your issue in accordance with the seller’s return policy.


CRYPTO PRICE ALERTS

You may choose to receive price alerts on select cryptocurrencies. When you turn
on crypto price alerts, we’ll send you push notifications when the price of your
selected crypto goes up or down by your chosen percentage in a day. You’ll
receive a maximum of two notifications when the price of your chosen crypto
changes in a single direction within a 24-hour period, and crypto price alerts
may be delayed or disrupted, so you may not receive a price alert each time the
prices of the selected crypto asset increases or decreases by your chosen
percentage. 

Price alerts are based on the information on the market price of
cryptocurrencies that is shared with us by an external source that we believe to
be reliable. However, we do not control the external sources or the data they
provide, and we do not always independently verify that the information provided
is complete and accurate. For purposes of price alerts, we do not receive
real-time pricing information, but instead compare the crypto price at regular
intervals. Therefore, we do not guarantee or warrant that the information
provided in price alerts is accurate, complete, timely, or suitable for use, and
it may be inaccurate, incomplete or out of date. We also do not guarantee that
you will receive a price alert every time the price of the crypto asset you
select moves up or down by your chosen percentage.  These alerts are designed to
provide information about movements in the crypto market but should not be your
sole way of monitoring and making decisions involving crypto. Market conditions
and data outages may also result in delays or disruptions to crypto price
alerts. You should verify any price alert information you receive before you act
on it and we have no liability to you if you make decisions based on the price
alerts that you receive from or through us or based on your failure to receive a
price alert. Price alerts are provided for informational purposes only, and do
not constitute a recommendation by Venmo to buy, sell or hold any asset. Teen
Accounts will not have access to any cryptocurrency features.


VENMO OFFERS

You can earn Venmo Offers by making qualifying purchases from authorized
merchants using a QR code or with your Venmo Debit Card at participating
merchants. For the current list of participating merchants and offers, please
check the Venmo app. Participating merchants and offer terms may be changed from
time to time without notice. Teen Accounts are not eligible for Venmo
Offers.Venmo will post the Venmo Offers cash back amount to your Venmo account
based on the information we receive from our third-party service provider.If you
return, charge back, cancel, dispute, or otherwise request a refund for a
qualifying purchase for which you have already received Venmo Offers cash back,
we reserve the right to remove any related Venmo Offers cash back amount from
your Venmo account or apply future Venmo Offers cash back to any such amount. To
opt-out of the Venmo Offers program, please contact customer service at
855-204-4090.By using Venmo Offers, you consent to us sharing your information
with Dosh and are agreeing to the  Venmo Offers Powered by DOSH Terms of Service
and Privacy Policy.


REFUNDS, REVERSALS AND CHARGEBACKS

Refunds for TransactionsWhen you or a Teen User buys something from a seller on
Venmo using the "Pay and Request" feature in your Venmo account, either by
sending a payment to a business profile or identifying it as for goods and
services, and the transaction is refunded, the money will be sent back to your
personal account or, as applicable, the Teen Account. Money may not always be
refunded to the payment method originally used.If you receive a payment through
a business profile or for otherwise selling goods and services(such as when a
sender identifies a payment as for goods and services) and that payment is later
refunded or invalidated for any reason, you are responsible for the full amount
of the payment sent to you plus any fees (including any applicable chargeback
fees below).If you refund a transaction, we'll retain the fees you paid as set
out on our Fees page.In the event of a successful claim under the Venmo Purchase
Protection Program, we will initiate the refund process. The amount of the
refund will be deducted from the profile that received the payment. If the
balance in that profile does not cover the payment amount due, plus the fees,
this will result in a negative balance, which you owe to us. In that situation,
we may use any of the payment methods linked to your profile to cover the amount
due. If the payment methods linked to your profile do not cover the amount due,
you must immediately add funds to resolve the negative balance. If you don’t, we
will take any or all actions as outlined under Amounts Owed to Us.Payments that
are invalidated and reversedPayments may be invalidated and reversed by us if,
among other reasons, we sent the payment to your Venmo account in error, the
funding transaction is declined or reversed, the payment was unauthorized or
unfunded, we determine that a purchase is eligible for the Venmo Purchase
Protection Program (in which case we may reverse funds from the seller’s account
to refund the buyer) or if the payment was for activities that violated this
user agreement or any other agreement with us.If you or a Teen User send or
receive a payment that is later invalidated for any reason, you may be liable to
us for the full amount of the payment and we may recover the amount of the
payment (plus any fees) from you (including from the balance of a Teen Account).
We may recover the amount of the payment from either the sender or the recipient
of an invalidated payment in our discretion (subject to applicable law). For
example, if you send a payment funded by a bank account and the bank informs us
it cannot cover the payment due to a lack of funds or a dispute, we may hold you
liable for the payment, or if you were the recipient of that payment, we may
reverse that payment from your Venmo account to cover the liability.When
recovering the amount of an invalidated payment from you, we may apply any money
sent to you on Venmo account, request that you add money to your Venmo account
for the payment amount and apply that money to amounts owed, and/or we may:
 * engage in collection efforts to recover such amounts from you;
 * take any or all action as outlined under Amounts Owed to Us; and
 * place a limitation or take other action on your Venmo account as outlined
   under Restricted Activities and Holds and Limitations.

If we invalidate a payment because the card issuer or originating bank declined
or reversed the transaction, then you may be liable for the payment even if you
disagree with the decision of the card issuer or originating bank to decline or
reverse the payment. If you believe that a payment initiated with your Venmo
account was not authorized, then you must notify us immediately, even if you (or
someone else) disputes the transaction with the card issuer or originating bank.
Please see below under the heading Reporting an Unauthorized Transaction for
information about how to notify us. If you fail to report the unauthorized
activity directly to us, then we may recover the amount of the reversed payment
from you, as described above.Chargeback feesIf you receive a debit or credit
funded payment in your business or charity profile or that is identified as for
goods and services and the buyer pursues a chargeback for the transaction with
their card issuer, we may assess a chargeback fee.Restricted ActivitiesIn
connection with your or a Teen User’s use of our websites, a Venmo account, the
Venmo services, or in the course of your or a Teen User’s interactions with us,
other customers, or third parties, you must not (and are responsible for
ensuring any Teen User does not): 
 * Breach this user agreement, the Acceptable Use Policy, or any other
   agreement between you and us; 
 * Violate any law, statute, ordinance, or regulation (for example, those
   governing financial services, consumer protections, unfair competition,
   anti-discrimination or false advertising);
 * Infringe our or any third party's copyright, patent, trademark, trade secret
   or other intellectual property rights, or rights of publicity or privacy;
 * Use your personal account or a Teen Account to conduct transactions for goods
   or services with other personal accounts or Teen Accounts, except as
   expressly authorized by Venmo;
 * Create or control more than one personal account for yourself without our
   express authorization, through, among other methods, using a name that is not
   yours, using a temporary email address or phone number, or providing any
   other falsified personal information;
 * Act in a manner that is defamatory, trade libelous, threatening or harassing;
 * Provide false, inaccurate or misleading information;
 * Send or receive what we reasonably believe to be potentially fraudulent money
   or payments for advertising, marketing, or otherwise on an unsolicited and
   unauthorized basis;
 * Refuse to cooperate in an investigation or provide confirmation of your
   identity or any information you provide to us;
 * Attempt to double dip during the course of a dispute by receiving or
   attempting to receive money from both us and the recipient of a payment, bank
   or card issuer for the same transaction;
 * Control an account that is linked to another Venmo or PayPal account that has
   engaged in any of these restricted activities;
 * Use the Venmo services in a manner that results in or may result in:
   * complaints.
   * disputes; claims, reversals, chargebacks,
   * fees, fines, penalties or other liability or losses to Venmo or PayPal,
     other customers, third parties or you;
 * Use a Venmo account or the Venmo services in a manner that we, Visa,
   Mastercard, American Express, Discover or any other electronic funds transfer
   network reasonably believes to be an abuse of the card system or a violation
   of card association or network rules, or for the purpose of earning rewards,
   perks, miles, points, etc. with your credit card, debit card, or
   bank account;
 * Have any amounts owed to us;
 * Provide yourself a cash advance from your credit card (or help others to do
   so);
 * Access the Venmo services from outside the United States;
 * Take any action that imposes an unreasonable or disproportionately large load
   on our websites, software, systems (including any networks and servers used
   to provide any of the Venmo services) operated by us or on our behalf or the
   Venmo services;
 * Facilitate any viruses, trojan horses, malware, worms or other computer
   programming routines that attempts to or may damage, disrupt, corrupt,
   misuse, detrimentally interfere with, surreptitiously intercept or
   expropriate, or gain unauthorized access to any system, data, information or
   Venmo services;
 * Use an anonymizing proxy; use any robot, spider, other automatic device, or
   manual process to monitor or copy our websites without our prior written
   permission; or use any device, software or routine to bypass our robot
   exclusion headers;
 * Interfere or disrupt or attempt to interfere with or disrupt our websites,
   software, systems (including any networks and servers used to provide any of
   the Venmo services) operated by us or on our behalf, any of the Venmo
   services or other users’ use of any of the Venmo services;
 * Take any action that may cause us to lose any of the services from our
   Internet service providers, payment processors, or other suppliers or
   service providers;
 * Use the Venmo services to test credit card behaviors, or make excessive or
   unexplainable transactions;
 * Circumvent any of our policies or determinations about your Venmo account
   such as temporary or indefinite suspensions or other account holds,
   limitations or restrictions, including, but not limited to, engaging in the
   following actions: attempting to open new or additional Venmo account(s) when
   you have amounts owed to us or when your Venmo account has been restricted,
   suspended or otherwise limited; opening new or additional Venmo accounts
   using information that is not your own (e.g. name, address, email address,
   etc.); or using someone else’s Venmo account; or
 * Harass and/or threaten our employees, agents, or other users. 

Actions We May Take if You Engage in Any Restricted ActivitiesIf we believe that
you or a Teen User has engaged in any restricted activities, we may take a
number of actions to protect ourselves, our customers and others at any time in
our sole discretion. The actions we may take include, but are not limited to,
the following: 
 * Terminate this user agreement, limit your Venmo and/or PayPal account, and/or
   close or suspend your Venmo and/or PayPal account, including cancelling your
   Venmo Debit Card (if any) and/or closing, suspending, or limiting any
   connected Teen Accounts, immediately and without penalty to us;
 * Refuse to provide the Venmo or PayPal services to you or a Teen User in
   the future;
 * Limit your and/or a Teen User’s access to our websites, software, systems
   (including any networks and servers used to provide any of the Venmo or
   PayPal services) operated by us or on our behalf, your Venmo or PayPal
   account or any of the Venmo or PayPal services, including limiting your or a
   Teen User’s ability to pay or send money with any of the payment methods
   linked to your Venmo or PayPal account, restricting your or a Teen User’s
   ability to send money or make bank transfers;
 * Hold money in your Venmo account for up to 180 days if reasonably needed to
   protect against the risk of liability or if you or any Teen User has have
   violated our Acceptable Use Policy;
 * Suspend your or a Teen User’s eligibility for the Venmo
   Purchase Protection Program and/or PayPal’s Purchase Protection or Seller
   Protection Programs;
 * Update inaccurate information provided to us;
 * Take legal action against you; or
 * If you or a Teen User has violated our Acceptable Use Policy, then you’re
   also responsible for damages to us caused by your or a Teen User’s violation
   of this policy. 

If we close your Venmo account or terminate your or a Teen User’s use of the
Venmo services for any reason, we’ll provide you with notice of our actions and
make any unrestricted money held in your Venmo account or that has been sent to
you available for bank transfers. You are responsible for all reversals,
chargebacks, claims, fees, fines, penalties and other liability incurred by us,
any customer, or a third party caused by or arising out of your breach of this
agreement, and/or your or a Teen User’s use of the Venmo services. For example,
if you or a Teen User send a payment funded by a linked bank account and the
bank informs us there are not sufficient funds to cover the payment, you may be
liable for the payment. Similarly, if you or a Teen User receive a payment and
the payment is disputed, you may be liable for the payment. 


HOLDS AND LIMITATIONS

What are holds and limitationsUnder certain circumstances, in order to protect
Venmo and the security and integrity of the network that uses the Venmo
services, Venmo may, in its sole discretion, take account-level or
transaction-level actions. A hold may be placed on your Venmo account, including
any associated business or charity profile and/or any and all associated Teen
Accounts.Our decision about holds and limitations may be based on confidential
criteria that are essential to our management of risk and the protection of
Venmo, our customers and/or service providers. We may use proprietary fraud and
risk modeling when assessing the risk associated with your Venmo account. In
addition, we may be restricted by regulation or a governmental authority from
disclosing certain information to you about such decisions. We have no
obligation to disclose the details of our risk management or security procedures
to you.HoldsA hold is an action that Venmo may take under certain circumstances
either at the transaction level or the account level. When Venmo places a
temporary hold on a transaction, the money is not available to either the sender
or the recipient. Venmo reviews many factors before placing a hold on a
transaction, including: account tenure, transaction activity, and past
disputes.Holds based on Venmo’s risk decisionsWe may place a hold on
transactions involving your Venmo account if, in our sole discretion, we believe
that there may be a high level of risk associated with you, a Teen User, your
Venmo account, or your (or a Teen User's) transactions or that placing such a
hold is necessary to comply with state or federal regulatory requirements. We
make decisions about whether to place a hold based on a number of factors,
including information available to us from both internal sources and third
parties.Risk-based holds may remain in place for up to 180 days from the date
the transaction was made. We may release the hold earlier under certain
circumstances, but any earlier release is at our sole discretion.Account
LimitationsLimitations may be placed on your Venmo account to help protect Venmo
and Venmo users when we notice restricted activities or activity that appears to
us as unusual or suspicious. Limitations also help us collect information
necessary for keeping your Venmo account open.There are several reasons why your
Venmo account could be limited, including:
 * If we suspect someone could be using your Venmo account without your
   knowledge, we’ll limit it for your protection and look into the unusual
   activity.
 * If another financial institution alerts us that someone has used one of your
   linked payment methods without permission.
 * In order to comply with the law.
 * If we reasonably believe you or your Teen User has violated or breached this
   agreement or the Acceptable Use Policy or Content Standards.

You will need to resolve any issues with your Venmo account before a limitation
can be removed. Normally, this is done after you provide us with the information
we request. However, if we reasonably believe a risk still exists after you have
provided us that information, we may take action to protect us, our users, a
third party, or you from reversals, fees, fines, penalties, legal and/or
regulatory risks and any other liability.


COURT ORDERS, REGULATORY REQUIREMENTS OR OTHER LEGAL PROCESS

If we are notified of a court order or other legal process (including
garnishment or any equivalent process) affecting you or a Teen User, or if we
otherwise believe we are required to do so in order to comply with applicable
law or regulatory requirements, we may be required to take certain actions,
including holding payments to/from your Venmo account, placing a hold or
limitation on your Venmo account, or releasing the funds. We will decide, in our
sole discretion, which action is required of us. We do not have an obligation to
contest or appeal any court order or legal process involving you, a Teen User,
or your Venmo account. When we implement a hold or limitation as a result of a
court order, applicable law, regulatory requirement or other legal process, the
hold or limitation may remain in place longer than 180 days.


PROTECTION FROM UNAUTHORIZED TRANSACTIONS

To protect yourself from unauthorized activity in your Venmo account, you should
regularly log into your Venmo account and review your Venmo account statement,
including any Teen Account statement. We will notify you of each transaction by
sending an email to your primary email address on file and/or creating a story
in your feed, depending on your preferences. You should review these transaction
notifications to ensure that each transaction was authorized and accurately
completed.We will protect you from unauthorized activity in your Venmo account.
The following terms and conditions apply with respect to all Venmo services,
other than those associated with the Venmo Debit Card, Teen Debit Card, or Venmo
Credit Card. For resolution procedures for unauthorized transactions and other
errors associated with your use of the Venmo Debit Card or Venmo Credit Card or
a Teen User’s use of the Teen Debit Card, please see the Venmo Mastercard
Cardholder Agreement or the Venmo Visa® Credit Card Account Agreement. When the
below protection applies, we will cover you for the full amount of the
unauthorized activity as long as you cooperate with us and follow the procedures
described below.What is an Unauthorized TransactionAn “Unauthorized Transaction”
occurs when money is sent from your Venmo account that you or a Teen User did
not authorize and that did not benefit you or a Teen User. For example, if
someone steals or fraudulently obtains your password, uses the password to
access your Venmo account, and sends a payment from your Venmo account, an
Unauthorized Transaction has occurred.What is not considered an Unauthorized
TransactionThe following are NOT considered Unauthorized Transactions:
 * If you or a Teen User grant authority to someone to use your Venmo account
   (by giving them the login information) and they exceed the authority you or a
   Teen User gave them. You are responsible for transactions made in this
   situation unless you have previously notified us that you no longer authorize
   transfers by that individual.
 * Invalidation and reversal of a payment as a result of the actions described
   under Refunds, Reversals and Chargebacks.

Reporting an Unauthorized TransactionIf you believe your or your Teen User’s
Venmo login information has been lost or stolen, please contact Venmo customer
service immediately or call: 855-812-4430 or write: PayPal, Inc., Attn: Venmo
Error Resolution Department, P.O. Box 45950, Omaha, NE 68145-0950.Tell us AT
ONCE if you believe that an electronic fund transfer has been made without your
or your Teen User’s permission using your respective login information or by
other means, or if your or your Teen User’s Venmo-activated mobile phone has
been lost, stolen, or deactivated. You could lose all the money in your Venmo
account. If you tell us within 60 days after we provide you your Venmo account
statement showing transfers you or your Teen User did not make, you will be
eligible for 100% protection for Unauthorized Transactions. For suspected
Unauthorized Transactions on Teen Accounts, you must report these to us
following the instructions above. Also, if your Venmo account statement or Teen
Account statement shows transfers that you or a Teen User did not make,
including those made with your (or a Teen User’s) Venmo login information or by
other means, tell us at once. If you do not tell us within 60 days after we
provided the statement to you, you may not get back any money lost after the 60
days if we can prove that we could have stopped someone from taking the money if
you had told us in time. If a good reason (such as a long trip or a hospital
stay) kept you from telling us, we may extend the time periods.Filing a
chargeback or reversal with your financial institution related to a Venmo
payment does not constitute notice of an Unauthorized Transaction to us. You
must contact us directly to notify us of Unauthorized Transactions by reaching
out to Venmo customer service or calling: 855-812-4430 or writing: PayPal, Inc.,
Attn: Venmo Error Resolution Department, P.O. Box 45950, Omaha, NE 68145-0950.


ERROR RESOLUTION

What is an errorAn “error” means the following:
 * When money is either incorrectly taken from your Venmo account or incorrectly
   placed into your Venmo account, or when a transaction is incorrectly recorded
   in your Venmo account.
 * You or a Teen User send a payment and the incorrect amount is debited from
   your Venmo account.
 * An incorrect amount is credited to your Venmo account.
 * A transaction is missing from or not properly identified in the account
   statement.
 * We make a computational or mathematical error related to your Venmo account.

What is not considered an errorThe following are NOT considered errors:
 * If you give someone authority to access your Venmo account (for example, by
   giving them your login information) and they exceed their authority. You are
   responsible for transactions made in this situation.

If a Teen User gives a third-party authority to access a Teen Account (for
example, by giving the third party the Teen User’s login information) and the
third-party exceeds their authority, you are responsible for transactions made
in this situation.
 * Invalidation and reversal of a payment as a result of the actions described
   under Refunds, Reversals and Chargebacks.
 * You request a receipt or periodic statement documents that we are required to
   provide to you.
 * Routine inquiries about money in your Venmo account or the status of a
   pending transfer to or from your Venmo account, unless you expressly notify
   us of an error in connection with the transfer.
 * Requests for duplicate documentation or other information for tax or other
   recordkeeping purposes.
 * Claims under the Venmo Purchase Protection Program.

In case of errors or questions about your electronic transfersTelephone us at
855-812-4430, contact us through the Help Center on the Venmo website; or write
us at PayPal, Inc., Attn: Venmo Error Resolution Department, P.O. Box 45950,
Omaha, NE 68145-0950.Notify us as soon as you can if you think the statement or
receipt is wrong or if you need more information about a transfer listed on the
statement or receipt. We must hear from you no later than 60 days after we sent
the FIRST statement on which the problem or error appeared. For problems or
errors on Teen Accounts, you must report these to us following these
instructions. Filing a chargeback or reversal with your financial institution
related to a Venmo payment does not constitute notice of an error to us. You
must contact us directly to notify us of errors. When you notify us:
 * Tell us your name and account number (if any).
 * Describe the error or the transfer you are unsure about, and explain as
   clearly as you can why you believe it is an error or why you need more
   information.
 * Tell us the dollar amount of the suspected error.

If you tell us orally, we may require that you send us your complaint or
question in writing within 10 Business Days.We will determine whether an error
occurred within 10 Business Days after we hear from you and will correct any
error promptly. If we need more time, however, we may take up to 45 days to
investigate your complaint or question. If we decide to do this, we will
provisionally credit your Venmo account within 10 Business Days for the amount
you think is in error and will notify you within 2 Business Days of the credit,
so that you will have the use of the money during the time it takes us to
complete our investigation. If we ask you to put your complaint or question in
writing and we do not receive it within 10 Business Days, we may not credit your
Venmo account.For errors involving new Venmo accounts or point-of-sale
transactions, we may take up to 90 days to investigate your complaint or
question. For new Venmo accounts, we may take up to 20 Business Days to credit
your Venmo account for the amount you think is in error.We will tell you the
results within 3 Business Days after completing our investigation.
 * If we determine that there was an error, we will promptly credit the full
   amount of the error into your Venmo account within 1 Business Day of our
   determination. Or, if you have already received a provisional credit, you
   will be allowed to retain those amounts.
 * If we decide that there was no error, we will send you a written explanation,
   and, if you received a provisional credit, after giving you 5 Business Days
   advance notice of the date and amount of the debit, we will remove it from
   your Venmo account. You may ask for copies of the documents that we used in
   our investigation.


PROCESSING ERRORS

We will rectify any processing error that we discover. If the error results in:
 * You or a Teen User receiving less than the correct amount to which you were
   entitled, then we will credit your Venmo account for the difference between
   what you should have received and what you actually received.
 * You or a Teen User receiving more than the correct amount to which you were
   entitled, then we will debit your Venmo account for the difference between
   what you actually received and what you should have received.
 * Our not completing a transaction on time or in the correct amount, then we
   will be responsible to you for your losses or damages directly caused by this
   failure, unless:
   * through no fault of ours, you or a Teen User did not have enough available
     funds to complete the transaction;
   * our system was not working properly and you or your Teen User knew about
     the breakdown when you or your Teen User started the transaction; or
   * the error was due to extraordinary circumstances outside our control (such
     as fire, flood or loss of Internet connection), despite our reasonable
     precautions.

Processing errors are not:
 * Delays that result from us applying holds or limitations.
 * Delays based on a payment review or bank transfer review.
 * Delays described under How to buy something related to the time it may take
   for a purchase transaction to be completed in some situations.
 * Your or a Teen User’s errors in making a transaction (for example, mistyping
   an amount of money that you are sending).


COMMUNICATIONS BETWEEN YOU AND US

By providing us your mobile phone number and opting in to receive text messages,
you agree that we, including our affiliates, may contact you at that number
using autodialed or prerecorded message calls or text messages to: (i) service
your Venmo branded accounts, (ii) investigate or prevent fraud, or (iii) collect
a debt. We will not use autodialed or prerecorded message calls or texts to
contact you for marketing purposes unless we receive your prior express written
consent. By providing us a mobile phone number for a Teen Account and opting in
to receive text messages, you are indicating that you are the owner of that
mobile number and you are agreeing that we, including our affiliates, may
contact that number using autodialed or prerecorded message calls or text
messages to service the Teen Account. We will not use a Teen User’s number for
marketing purposes. You do not have to agree to receive autodialed or
prerecorded message calls or texts to your mobile phone number or a Teen User’s
mobile number in order to use and enjoy the products and services offered by
Venmo. You (or a Teen User) can decline to receive autodialed or prerecorded
message calls or texts to the mobile phone number by replying STOP to a message
from the phone number you wish to be opted-out from such messages or by
sending an email to ContactOptOut@Venmo.com from the email associated with the
account with the following message:

> Please do not contact my phone with autodialed or prerecorded message calls or
> text messages.
> To opt-out a Teen Account from autodialed or prerecorded message calls or
> texts through email, the message must come from the Teen User’s email address
> that is associated with the account.

This will ensure that you or a Teen User will not be contacted by Venmo or on
behalf of Venmo with autodialed or prerecorded message calls or text messages.
Text HELP to a message for assistance and more information. Message and
data rates may apply. The frequency of messages may vary, and standard telephone
minute and text charges may apply. Neither we nor your phone carriers are liable
for delayed or undelivered messages. Please review our Privacy Statement in
order to better understand our commitment to maintaining your and your Teen
Users privacy, as well as our use and disclosure of your or your Teen User’s
information. We may share the mobile phone number(s) you provide to us with
service providers with whom we contract to assist us with the activities listed
above, but we will not share your mobile phone number or the mobile phone number
associated with a Teen User’s account with third parties for their own purposes
without your consent. We may communicate with you and any Teen User about your
Venmo account (or Teen Account) and the Venmo services electronically as
described in our Consent to Receive Electronic Disclosures. You or your Teen
User will be considered to have received a communication from us, if it’s
delivered electronically, 24 hours after the time we post it to our website or
email it. You or a Teen User will be considered to have received a communication
from us, if it’s delivered by mail, 3 Business Days after we send it.Unless
you’re communicating with us about a matter where we’ve specified another notice
address (for example, our Protection from Unauthorized Transactions process),
written notices must be sent by postal mail to: PayPal, Inc., Attention: Legal
Department, 2211 North First Street, San Jose, California 95131. For Teen
Accounts, you (rather than the Teen User) must contact us. You understand and
agree that, to the extent permitted by law, we may, without further notice or
warning, monitor or record telephone conversations you or anyone acting on your
behalf regarding your Venmo account has with us or our agents for quality
control and training purposes or for our own protection. You acknowledge and
understand that while your communications with us may be overheard, monitored,
or recorded, not all telephone lines or calls may be recorded by us, and we do
not guarantee that recordings of any particular telephone calls will be retained
or retrievable.


OUR RIGHTS

Our suspension and termination rightsWe, in our sole discretion, reserve the
right to suspend or terminate this user agreement, your or a Teen User’s access
to or use of our websites, software, systems (including any networks and servers
used to provide any of the Venmo services) operated by us or on our behalf or
some or all of the Venmo services for any reason and at any time upon notice to
you and, upon termination of this user agreement, the payment to you of any
unrestricted money being held for you.Security interestAs security for the
performance of your obligations under this user agreement, you grant to us a
lien on, and security interest in and to, money in your Venmo account and any
other funds held in our possession.Amounts owed to usWe may deduct amounts owed
to us, in whole or in part, from money that is sent to your Venmo account later,
either by you or a Teen User or from payments sent to you or a Teen User. While
you owe amounts to us, we may:
 * reverse payments you or a Teen User has sent;
 * engage in collection and other efforts to recover such amounts from you,
   including, but not limited to, making attempts on your linked payment methods
   to cover the amounts; and
 * place a limitation or take other action on your Venmo account as outlined
   under Restricted Activities and Holds.

If you have more than one Venmo account, including any associated Teen Accounts,
even if you have those accounts without our authorization and in breach of this
agreement, we may set off amounts owed to us in one Venmo account against money
in or money sent to your other Venmo account(s). If you continue using your
Venmo account when you have amounts owed to us, you authorize us to combine
amounts owed to us with any debit or transaction sent from your Venmo account.In
addition to the above, if you or a Teen User has a past due amount owed to us,
including our affiliates, we may debit your Venmo account or accounts held at
our affiliates or various products to pay any amounts that are past due. This
includes accounts and amounts owed by using our various products such as PayPal,
Xoom or Braintree.IF YOU HAVE AMOUNTS PAST DUE, YOU SHOULD CONFIRM THAT LINKED
PAYMENT METHODS CONTAIN FUNDS SUFFICIENT TO COVER ANY AMOUNTS PAST DUE. THIS
WILL HELP YOU AVOID OVERDRAFT OR OTHER FEES YOUR FINANCIAL INSTITUTIONS MAY
CHARGE.Insolvency proceedingsIf any proceeding by or against you or a Teen User
is commenced under any provision of the United States Bankruptcy Code, as
amended, or under any other bankruptcy or insolvency law, we’ll be entitled to
recover all reasonable costs or expenses (including reasonable legal fees and
expenses) incurred in connection with the enforcement of this
agreement.Assumption of rightsIf we invalidate and reverse a payment that you or
a Teen User made to a recipient (either at your initiative or otherwise), you
agree that we assume your or a Teen User's rights against the recipient and
third parties related to the payment and may pursue those rights directly or on
your or a Teen User's behalf, in our discretion.No waiverOur failure to act with
respect to a breach of any of your or a Teen User’s obligations under this user
agreement by you or others does not waive our right to act with respect to
subsequent or similar breaches.


INDEMNIFICATION AND LIMITATION OF LIABILITY

In this section, we use the term “PayPal” to refer to PayPal, Inc., our parent
PayPal Holdings, Inc., and our affiliates, and each of their respective
directors, officers, employees, agents, joint venturers, service providers and
suppliers. Our affiliates include each entity that we control, we are controlled
by or we are under common control with.IndemnificationYou must indemnify PayPal
for actions related to your Venmo account and your and any Teen User's use of
the Venmo services. You agree to defend, indemnify and hold PayPal harmless from
any claim or demand (including reasonable legal fees) made or incurred by any
third party due to or arising out of your breach of this user agreement, your or
a Teen User’s improper use of the Venmo services, your or a Teen User’s
violation of any law or the rights of a third party and/or the actions or
inactions of any third party to whom you or a Teen User grant permissions to use
your Venmo account or access our websites, software, systems (including any
networks and servers used to provide any of the Venmo services) operated by us
or on our behalf, or any of the Venmo services on your behalf.Limitation of
liabilityPayPal’s liability is limited with respect to your Venmo account and
your (or a Teen User’s) use of the Venmo services. In no event shall PayPal be
liable for lost profits or any special, incidental or consequential damages
(including without limitation damages for loss of data or loss of business)
arising out of or in connection with our websites, software, systems (including
any networks and servers used to provide any of the Venmo services) operated by
us or on our behalf, any of the Venmo services, or this user agreement (however
arising, including negligence), unless and to the extent prohibited by law.Our
liability to you or any third parties in any circumstance is limited to the
actual amount of direct damages. In addition, to the extent permitted by
applicable law, PayPal is not liable, and you agree not to hold PayPal
responsible, for any damages or losses (including, but not limited to, loss of
money, goodwill, or reputation, profits, or other intangible losses or any
special, indirect, or consequential damages) resulting directly or indirectly
from: (1) your or a Teen User’s use of, or inability to use, our websites,
software, systems (including any networks and servers used to provide any of the
Venmo services) operated by us or on our behalf, or any of the Venmo services;
(2) delays or disruptions in our websites, software, systems (including any
networks and servers used to provide any of the Venmo services) operated by us
or on our behalf and any of the Venmo services; (3) viruses or other malicious
software obtained by accessing our websites, software, systems (including any
networks and servers used to provide any of the Venmo services) operated by us
or on our behalf or any of the Venmo services or any website or service linked
to our websites, software or any of the Venmo services; (4) glitches, bugs,
errors, or inaccuracies of any kind in our websites, software, systems
(including any networks and servers used to provide any of the Venmo services)
operated by us or on our behalf or any of the Venmo services or in the
information and graphics obtained from them; (5) the content, actions, or
inactions of third parties; (6) a suspension or other action taken with respect
to your Venmo account; or (7) your or a Teen User’s need to modify practices,
content, or behavior, or your or a Teen User’s loss of or inability to do
business, as a result of changes to this user agreement or our policies.


DISCLAIMER OF WARRANTY AND RELEASE

No warrantyThe Venmo services are provided “as-is” and without any
representation or warranty, whether express, implied or statutory. We
specifically disclaim any implied warranties of title, merchantability, fitness
for a particular purpose and non-infringement.We do not have any control over
the products or services provided by sellers who accept Venmo as a payment
method, and we cannot ensure that a Venmo user or a seller you or a Teen User
are dealing with will actually complete the transaction or is authorized to do
so. We do not guarantee continuous, uninterrupted or secure access to any part
of the Venmo services, and operation of our websites, software, or systems
(including any networks and servers used to provide any of the Venmo services)
operated by us or on our behalf may be interfered with by numerous factors
outside of our control. We will make reasonable efforts to ensure that requests
for electronic debits and credits involving bank accounts, debit cards, credit
cards, and check issuances are processed in a timely manner but we make no
representations or warranties regarding the amount of time needed to complete
processing because the Venmo services are dependent upon many factors outside of
our control, such as delays in the banking system or the U.S. or international
mail service. Some states do not allow the disclaimer of implied warranties, so
the foregoing disclaimers may not apply.Your Release of UsIf you or a Teen User
have a dispute with any other Venmo account holder (or Teen User), you release
us from any and all claims, demands and damages (actual and consequential) of
every kind and nature, known and unknown, arising out of or in any way connected
with such disputes. In entering into this release, you expressly waive any
protections (whether statutory or otherwise, for example, California Civil Code
§ 1542) that would otherwise limit the coverage of this release to include only
those claims which you may know or suspect to exist in your favor at the time of
agreeing to this release.


AGREEMENT TO ARBITRATE

You and PayPal agree that any claim or dispute at law or equity that has arisen
or may arise between you and us (including claims or disputes that arise out of
or relate to the Venmo services or your Venmo account, including any linked Teen
Account) will be resolved in accordance with the Agreement to Arbitrate
provisions set forth below.  Please read this information carefully.  Among
other things it:
 * Affects your and our rights and will impact how claims between you and us are
   resolved, including your and our agreement to waive the right to trial by
   jury.
 * Includes a Prohibition of Class and Representative Actions and
   Non-Individualized Relief pursuant to which you agree to waive your right to
   participate in a class action lawsuit against us.
 * Requires you to follow the Opt-Out Procedure to opt-out of the Agreement to
   Arbitrate by mailing us a written notice. If you are a new user, the opt-out
   notice must be postmarked no later than 30 days after the date you accept
   this user agreement for the first time.

If a dispute arises between you and PayPal regarding the Venmo services, our
goal is to learn about and address your concerns. If we are unable to do so to
your satisfaction, we aim to provide you with a neutral and cost effective means
of resolving the dispute quickly. Disputes between you and PayPal regarding the
Venmo services may be reported to customer service online through the Venmo Help
Center at any time, or by calling 855-812-4430 from 8:00 AM to 8:00 PM CT seven
days a week.
Agreement to Arbitrate
Our Agreement
You and PayPal each agree that any and all disputes or claims that have arisen
or may arise between you and PayPal (including claims or disputes that arise out
of or relate to the Venmo services or your Venmo account, including any linked
Teen Account), including without limitation federal and state statutory claims,
common law claims, and those based in contract, tort, fraud, misrepresentation
or any other legal theory, shall be resolved exclusively through final and
binding arbitration or in small claims court. You or PayPal may assert claims in
small claims court instead of in arbitration if the claims qualify and so long
as the matter remains in small claims court and advances only on an individual
(non-class, non-representative) basis.  This Agreement to Arbitrate is intended
to be broadly interpreted.  The Federal Arbitration Act governs the
interpretation and enforcement of this Agreement to Arbitrate.
Notice of Disputes and Settlement Discussion
Before bringing any dispute or claim, you or PayPal must first send the other
party, by certified mail, a completed Notice of Dispute. You should send this
notice to PayPal at: PayPal, Inc., Attn: Legal Specialists, Re: Notice of
Dispute, P.O. Box 45950, Omaha, NE 68145-0950. PayPal will send any notice to
you to the address we have on file associated with your Venmo account; it is
your responsibility to keep your address up to date. To be valid, the Notice of
Dispute must contain all information called for in the Notice of Dispute form
including but not limited to: your or PayPal’s signature, the email address and
phone number associated with the customer’s Venmo account, a description of the
nature and basis of the claims that are being asserted, a statement of the
specific relief sought, and any relevant documents and supporting information
reasonably available to the claiming party.If you and PayPal are unable to
resolve the claims described in the notice within 45 days after the notice is
received by you or PayPal, you or PayPal may commence an arbitration proceeding.
A form for initiating arbitration proceedings is available on the AAA's website
at www.adr.org. The Notice of Dispute requirements are essential in order to
give the parties a meaningful chance to resolve disputes informally.
Prohibition of Class and Representative Actions and Non-Individualized Relief
You and PayPal agree that each of us may bring claims against the other only on
an individual basis and not as a plaintiff or class member in any purported
class or representative action or proceeding. Unless both you and PayPal agree
otherwise, the arbitrator may not consolidate or join more than one person's or
party's claims and may not otherwise preside over any form of a consolidated,
representative or class proceeding. Also, the arbitrator may award relief
(including monetary, injunctive and declaratory relief) only in favor of the
individual party seeking relief and only to the extent necessary to provide
relief necessitated by that party's individual claim(s). Any relief awarded
cannot affect other PayPal or Venmo customers.
Arbitration Procedures
 * Arbitration is more informal than a lawsuit in court. Arbitration uses a
   neutral arbitrator instead of a judge or jury, and court review of an
   arbitration award is very limited. However, the arbitrator can award the same
   damages and relief on an individual basis that a court can award to an
   individual. All issues are for the arbitrator to decide, except that a court
   of competent jurisdiction shall decide issues relating to arbitrability, the
   scope or enforceability of this Agreement to Arbitrate, and issues that this
   Agreement to Arbitrate indicates that a court can resolve.
 * Any arbitration will be administered by the American Arbitration Association
   (referred to as the "AAA"). For all claims, the Consumer Arbitration Rules in
   effect at the time the arbitration is commenced, as applicable, and as
   modified by this Agreement to Arbitrate, shall apply. The AAA's rules are
   available at www.adr.org. In the event that the AAA is unavailable or
   unwilling to administer the arbitration consistent with this Agreement to
   Arbitrate, another administrator will be selected by the parties or by the
   court.
 * Any arbitration hearings shall be held in the county in which you reside or
   at another mutually agreed location. If the value of the relief sought is
   $25,000 or less, the arbitration will be conducted based solely on written
   submissions, unless any party requests an in-person, telephonic, or
   videoconference hearing or the arbitrator decides that a hearing is
   necessary. In cases where an in-person hearing is held, you and/or PayPal may
   attend by telephone or videoconference, unless the arbitrator requires
   otherwise.
 * The arbitrator will decide the substance of all claims in accordance with
   applicable law, including recognized principles of equity, and will honor all
   claims of privilege recognized by law. No court or arbitrator shall be bound
   by rulings in prior arbitrations involving different PayPal or Venmo
   customers, but a court or arbitrator will be bound by rulings in prior
   arbitrations involving the same PayPal or Venmo customer to the extent
   required by applicable law. The award of the arbitrator shall be final and
   binding, and judgment on the award rendered by the arbitrator may be entered
   in any court having jurisdiction thereof.

Costs of Arbitration
Payment of all AAA or arbitrator fees will be governed by the AAA's rules,
unless otherwise stated in this Agreement to Arbitrate. If the value of the
relief sought is $10,000 or less, at your request, PayPal will pay all AAA or
arbitrator fees associated with the arbitration. Any request for payment of fees
by PayPal should be submitted by mail to the AAA along with your Demand for
Arbitration and PayPal will make arrangements to pay all necessary fees directly
to the AAA. If the value of the relief sought is more than $10,000 and you are
able to demonstrate that the costs of accessing arbitration will be prohibitive
as compared to the costs of accessing a court for purposes of pursuing
litigation on an individual basis, PayPal will pay as much of the AAA or
arbitrator fees as the arbitrator deems necessary to prevent the cost of
accessing the arbitration from being prohibitive. In the event
the arbitrator determines that either the substance of your or PayPal’s claim or
the relief sought was frivolous or brought for an improper purpose, then you or
PayPal may seek to recover from you or PayPal any fees it paid, including
attorneys’ fees, to the extent permitted by the AAA’s rules and applicable law.
Severability
With the exception of any of the provisions in the Prohibition of Class and
Representative Actions and Non-Individualized Relief section above, if a court
decides that any part of this Agreement to Arbitrate is invalid or
unenforceable, the other parts of this Agreement to Arbitrate shall still apply.
If a court decides that any of the provisions in the Prohibition of Class and
Representative Actions and Non-Individualized Relief section above is invalid or
unenforceable because it would prevent the exercise of a non-waivable right to
pursue public injunctive relief, then any dispute regarding the entitlement to
such relief (and only that relief) must be severed from arbitration and may be
litigated in court. All other disputes subject to arbitration under the terms of
the Agreement to Arbitrate shall be arbitrated under its terms.
Opt-Out Procedure
You can choose to reject this Agreement to Arbitrate (“opt-out”) by mailing us a
written opt-out notice. For new Venmo users, the opt-out notice must be
postmarked no later than 30 days after the date you accept the User Agreement
for the first time. You must mail the opt-out notice to PayPal, Inc., Attn:
Litigation Department, Re: Venmo Opt-Out Notice, 2211 North First Street, San
Jose, CA 95131. For your convenience, we are providing an opt-out notice form
you must complete and mail to opt-out of this Agreement to Arbitrate. You must
complete this form by providing all the information it calls for, including your
name, address, phone number, Venmo user name, and the email address(es) used to
log in to the Venmo account(s) to which the opt-out applies. You must sign the
opt-out notice for it to be effective. This procedure is the only way you can
opt-out of the Agreement to Arbitrate. If you opt-out of this Agreement to
Arbitrate, all other parts of the User Agreement will continue to apply. Opting
out of this Agreement to Arbitrate has no effect on any previous, other, or
future arbitration agreements that you may have with us.
Future Amendments to this Agreement to Arbitrate
Notwithstanding any provision in the User Agreement to the contrary, you and we
agree that if we make any amendment to this Agreement to Arbitrate (other than
an amendment to any notice address or website link provided herein) in the
future, that amendment shall not apply to any claim that was filed in a legal
proceeding against PayPal or you prior to the effective date of the amendment.
The amendment shall apply to all other disputes or claims governed by this
Agreement to Arbitrate that have arisen or may arise between you and PayPal. We
will notify you of amendments to this Agreement to Arbitrate by providing notice
through email at least 21 days before the effective date of the amendments. If
you do not agree to these amended terms, you may close your Venmo account within
the 21-day period and you will not be bound by the amended terms.


CONTENT POSTED BY USERS

When using Venmo’s products and services, you or a Teen User may have the
ability to post content (e.g., payment descriptions, business description,
comments and/or photos). You are solely responsible for all content that you
provide, post, upload or submit. You are also responsible for content posted or
submitted by your Teen User(s).We are not responsible for evaluating the
accuracy, truthfulness, usefulness, legality, safety, morality or applicability
of any content posted by users on Venmo. PayPal does not endorse, guarantee,
make representations or provide warranties regarding any such content.PayPal
may, in its sole discretion, reject or remove any content that violates our
content standards below or for any other reason we deem the content
inappropriate. PayPal shall have no obligation to monitor content posted,
uploaded or submitted by a user, but may do so at its sole discretion. PayPal is
not responsible for any failure or delay in removing any such content.Content
StandardsYou and any Teen User may not post or submit any content that violates
our Acceptable Use Policy or any content that is:
 * false, misleading, deceiving, inaccurate or dishonest
 * defamatory or invasive of another person's right of privacy or right of
   publicity
 * harmful, obscene, harassing, abusive, offensive, objectionable, violent or
   condoning violence or harm, displaying nudity or sexual activity, or
   otherwise unfit for publication
 * inciting hatred of individuals or groups based on race or ethnic origin,
   religion, nationality, disability, gender, age, veteran status, or sexual
   orientation/gender identity; portraying or inciting animal cruelty or neglect
 * illegal, such a criminal activity, terrorism, obscenity, child pornography,
   human exploitation, gambling, drug use, firearms or ammunition, and piracy
 * infringing intellectual property or other proprietary rights of any party, or
   not authorized, such as content that you or a Teen User did not create or do
   not have the permission to use
 * creating a privacy or security risk to any person.
 * spam, letters or pyramid schemes
 * in PayPal’s sole discretion, objectionable or exposes users to harm or
   liability.

Please report inaccurate, inappropriate or offensive content, policy violations
or other violations to our Content Standards (other than intellectual property
infringement claims, which are covered in section Submitting Intellectual
Property Complaints) using this link.


INTELLECTUAL PROPERTY

Our trademarks"Venmo.com," "Venmo," and all logos related to the Venmo services
are either trademarks or registered trademarks of PayPal or PayPal’s licensors.
You and any Teen User may not copy, imitate, modify or use them without our
prior written consent. In addition, all page headers, custom graphics, button
icons, and scripts are service marks, trademarks, and/or trade dress of PayPal.
You and any Teen User may not copy, imitate, modify, or use them without our
prior written consent. You may use HTML logos provided by us for the purpose of
directing web traffic to the Venmo services. You (and any Teen User) may not
alter, modify or change these HTML logos in any way, use them in a manner that
mischaracterizes Venmo or the Venmo services or display them in any manner that
implies Venmo’s or PayPal’s sponsorship or endorsement. All right, title and
interest in and to the Venmo websites, any content thereon, the Venmo services,
the technology related to the Venmo services, and all technology and any content
created or derived from any of the foregoing is the exclusive property of PayPal
and its licensors.License grants, generallyIf you (or any Teen User) are using
our software such as an API, developer’s toolkit or other software application,
which may include software provided by or integrated with software, systems or
services of our service providers, that you (or a Teen User) have downloaded or
otherwise accessed through a web or mobile platform, then PayPal grants you (or
the Teen User as applicable) a revocable, non-exclusive, non-sublicensable,
non-transferable, royalty-free limited license to access and/or use our software
in accordance with the documentation accompanying such software, including this
user agreement. This license grant applies to the software and all updates,
upgrades, new versions and replacement software. You and any Teen User may not
rent, lease or otherwise transfer your (or any Teen User’s) rights in the
software to a third party. You and any Teen User must comply with the
implementation, access and use requirements contained in all documentation
accompanying the Venmo services. If you or any Teen User do not comply with
implementation, access and use requirements you agree you will be liable for all
resulting damages suffered by you, a Teen User, us and/or third parties. We may
update or discontinue any software upon notice to you. While we may have (1)
integrated certain third party materials and technology into any web or other
application, including its software, and/or (2) accessed and used certain third
party materials and technology to facilitate providing you with the Venmo
services, you and any Teen User have not been granted and do not otherwise
retain any rights in or to any such third party materials. You agree not to (and
agree your Teen User may not) modify, alter, tamper with, repair, copy,
reproduce, adapt, distribute, display, publish, reverse engineer, translate,
disassemble, decompile or otherwise attempt to create any source code that is
derived from the software or any third party materials or technology, or
otherwise create any derivative works from any of the software or third party
materials or technology. You acknowledge that all rights, title and interest to
our software are owned by PayPal and any third party materials integrated
therein are owned by our third party service providers. Any other third party
software application you or a Teen User uses on the Venmo websites is subject to
the license you agreed to with the third party that provides you or a Teen User
with this software. You acknowledge that PayPal does not own, control nor have
any responsibility or liability for any such third party software application
you or a Teen User elect to use on any of our websites, software and/or in
connection with the Venmo services.License grant from you to PayPal;
intellectual property warrantiesWe do not claim ownership of the content that
you or a Teen User provide, upload, submit or send to us. When you or a Teen
User provide content to us or post content using Venmo services, you grant us
(including on behalf of any Teen User), our affiliates and our users (including
parties that we work with) a non-exclusive, perpetual, irrevocable,
royalty-free, fully paid-up, transferable, sublicensable and worldwide license
to duplicate, copy, display, publish, upload, perform, distribute, modify,
create derivative works, delete, post, forward to others and otherwise use your
(or a Teen User’s) content and associated intellectual property and publicity
rights to help us improve, operate, promote, advertise and market our current
services and develop new ones, in any form, language, medium or technology now
known or later developed. We will not compensate you or any Teen User for any
content.You further represent and warrant that (1) you own or otherwise have all
the licenses, rights, consents and permissions in your (or a Teen User’s)
content necessary to make the above license and grant, including the license and
grant on behalf of any Teen User, (2) your and any Teen User content is accurate
and (3) your and any Teen User content and our use of your or a Teen User’s
content do not and will not infringe any intellectual property, privacy,
proprietary or publicity rights, or otherwise violate confidentiality
obligations, these terms or applicable law. Further, you agree to waive your
moral rights, you agree to waive them on behalf of any Teen User, and promise
that you and any Teen User will not to assert any rights in your or a Teen
User’s content against us.Submitting Intellectual Property ComplaintsWe respect
the intellectual property of others and require that Venmo account holders
comply with relevant intellectual property laws, including copyright and
trademark laws. We may, in appropriate circumstances and at our discretion,
limit or terminate the use of our products or services for users who use or
publish content on the Venmo platform that is subject to intellectual property
rights claims.PayPal will respond to notices of alleged copyright infringement
that comply with the Digital Millennium Copyright Act (“DMCA”). If you believe
your or a Teen User’s intellectual property rights have been infringed by
content on the Venmo platform, you may request a removal of this content from
our website by submitting this Infringement Report Form to
infringementreport@paypal.com or:PayPal, Inc.

Attn: PayPal Acceptable Use Policy

2211 North First Street San Jose, CA 95131

Fax number: 1-402-537-5774If you believe that content you or a Teen User posted
on the site was removed, or access to it was disabled, by mistake or
misidentification, you may file a counter-notification with us by submitting a
written notification to the email or address above pursuant to the DMCA.We may
terminate an infringer’s access to Venmo products or services in our sole
discretion and we have a policy to terminate accounts of repeat infringers.


MISCELLANEOUS

AssignmentYou may not transfer or assign any rights or obligations you have
under this user agreement without our prior written consent. We may transfer or
assign this user agreement or any right or obligation under this user agreement
at any time.Business Days“Business Day(s)” means Monday through Friday,
excluding holidays when Venmo’s offices are not considered open for business in
the U.S. Holidays include New Year’s Day (January 1), Martin Luther King, Jr.’s
Birthday (the third Monday in January), George Washington’s Birthday (the third
Monday in February), Memorial Day (the last Monday in May), Independence Day
(July 4), Labor Day (the first Monday in September), Columbus Day (the second
Monday in October), Veterans Day (November 11), Thanksgiving Day (the fourth
Thursday in November) and Christmas Day (December 25). If a holiday falls on a
Saturday, we observe the holiday on the prior Friday. If the holiday falls on a
Sunday, we observe the holiday on the following Monday.Consumer fraud
warningWe’re always looking for ways to help keep you even more secure. So stay
on the lookout for some of these common scams and, if you have Teen Accounts,
educate your Teen Users about these scams:
 * Seller Scam: a scammer sends you a fraudulent payment for goods or services
   you provide outside of Venmo.
 * Accidental Payment: a scammer sends you a fraudulent payment, claims it was
   accidental, and asks that you return their money.

Always use common sense when sending money. If something sounds too good to be
true, it probably is. Only send money for yourself and not for others. Remember
that if you don’t make a Qualifying Payment, you’re not covered by Venmo
Purchase Program. Please let us know immediately if you believe someone is
trying to scam or defraud you by contacting us.Dormant accountsIf you do not log
in to your personal account for two or more years, we may close your Venmo
account (including any Teen Account) and send any of your funds held in our
possession to your primary address (if we have verified the required identifying
information that you have provided to us) or, if required, escheat (send) any of
your funds held in our possession to your state of residency. We will determine
your state of residency based on the information provided for your Venmo
account. If your address is unknown, any of your funds held in our possession
will be escheated to the State of Delaware. Where required, we will send you a
notice prior to escheating any of your funds. If you fail to respond to this
notice, your funds held in our possession will be escheated to the applicable
state. If you would like to claim any escheated funds from the applicable state,
please contact the applicable state’s unclaimed property administrator.Google
MapsYour and a Teen User’s use of Google Maps while using the Venmo services on
the Venmo app is subject to the then-current Google Maps/Google Earth Additional
Terms of Service at https://maps.google.com/help/terms_maps.html and Google
Privacy Policy at https://www.google.com/policies/privacy/.Governing lawYou
agree that, except to the extent inconsistent with or preempted by federal law
and except as otherwise stated in this user agreement, the laws of the State of
New York, without regard to principles of conflict of laws, will govern this
user agreement and any claim or dispute that has arisen or may arise between you
and PayPal regarding your or your Teen User’s use of the Venmo services.Identity
authenticationYou authorize us, directly or through third parties, to make any
inquiries we consider necessary to verify your (or a Teen User’s) identity. This
may include:
 * asking for further information, such as date of birth, a social security or
   taxpayer identification number, physical address and other information that
   will allow us to reasonably identify you or a Teen User;
 * requiring steps to confirm ownership of an email address, phone number or
   financial instrument;
 * ordering a credit report from a credit reporting agency, or verifying your
   information against third party databases or through other sources; or
 * requiring you (or a Teen User) to provide a driver’s license or other
   identifying documents.

Anti-money laundering and counter-terrorism financing laws may require that we
verify the required identifying information if you or a Teen User use certain
Venmo services. We reserve the right to close, suspend, or limit access to your
Venmo account and/or the Venmo services in the event that, after reasonable
enquiries, we are unable to obtain information required to verify your identity
(or a Teen User’s).Money Transmitter LicensesPayPal, Inc. is a licensed provider
of money transfer services and all money transmission is provided by PayPal,
Inc., pursuant to PayPal, Inc.’s licenses. See our licenses for additional
information and for disclosures that PayPal, Inc. is required to post by certain
jurisdictions.Venmo is only a payment service providerWe act as a payment
service provider only. We do not:
 * Act as an escrow agent with respect to any money sent to you or a Teen User
   on Venmo that has not been transferred;
 * Act as your or a Teen User’s agent or trustee;
 * Enter into a partnership, joint venture, agency or employment relationship
   with you or a Teen User;
 * Guarantee the identity of any user or seller;
 * Determine if you or any Teen User are liable for any taxes; or
 * Unless otherwise expressly set out in this agreement, collect or pay any
   taxes that may arise from use of our services.

PrivacyProtecting your privacy is very important to us. Please review
our Privacy Policy in order to better understand our commitment to maintaining
accountholder privacy, as well as our use and disclosure of accountholder
information.State disclosuresIn addition to reporting complaints about the Venmo
services directly to us as described above, if you are a California resident,
you may report complaints to the California Department of Financial Protection &
Innovation by mail at Department of Financial Protection & Innovation, Consumer
Services, 2101 Arena Boulevard, Sacramento, CA 95834, or online through its
website at https://dfpi.ca.gov/file-a-complaint/. The California Department of
Financial Protection & Innovation offers assistance with its complaint form by
phone at 866-275-2677. If you are a California resident, you have a right to
receive communications about your Venmo account and the Venmo services by email.
To make such a request, send a letter to Venmo to: PayPal, Inc., Attention:
Legal Department, 2211 North First Street, San Jose, California 95131), include
your email address, and your request for that information by email.Florida
residents may contact the Florida Department of Financial Services in writing at
200 East Gaines Street, Tallahassee, Florida, 32399, or by telephone at
1-800-342-2762.Third party providersThe Venmo app works on an application linked
to a particular device and operating system, such as Apple’s iOS operating
system. Your or a Teen User’s use of the Venmo services may be subject to
separate agreements you or a Teen User may enter into with your or a Teen User’s
mobile device operating system provider (e.g., Apple®, Google® or Microsoft®),
your or a Teen User’s mobile device manufacturer (e.g., Apple®, Samsung®), your
or a Teen User’s mobile service carrier (e.g., AT&T® or Verizon®), and other
parties involved in providing your or a Teen User’s mobile device service, which
we collectively refer to as “Covered Third Parties.” You agree that you and any
Teen User will comply with all applicable third-party terms of agreement when
using the Venmo Services. We are not a party to those agreements and we have no
responsibility for the products and services provided by third parties. You
acknowledge and agree that this agreement is between you and PayPal, not with
any Covered Third Party. You acknowledge and agree that we are solely
responsible for the Venmo services and for providing maintenance and support
services for the Venmo services.Covered Third Parties have no warranty
obligations whatsoever with respect to the Venmo Services and any other claims,
losses, liabilities, damages, costs or expenses attributable to any failure of
the Venmo services to conform to any warranty provided by us, if any, will be
our sole responsibility.We, not any Covered Third Parties, are responsible for
addressing any claims relating to the Venmo services, including, but not limited
to: (i) product liability claims; (ii) any claim that the Venmo Services fail to
conform to any applicable legal or regulatory requirement; (iii) claims arising
under consumer protection, privacy, or similar legislation; and (iv)
intellectual property claims.If you or a Teen User are using the Venmo Services
on an Apple device, you acknowledge and agree that Apple, and Apple’s
subsidiaries, are third party beneficiaries of this Agreement, and that Apple
will have the right (and will be deemed to have accepted the right) to enforce
this agreement against you as a third party beneficiary. Such rights may also
accrue to other handset manufacturers and operating systems which participate in
the Venmo services.Unlawful internet gambling noticeRestricted transactions as
defined in Federal Reserve Regulation GG are prohibited from being processed
through your Venmo account or your relationship with PayPal. Restricted
transactions generally include, but are not limited to, transactions in which
credit, electronic fund transfers, checks, or drafts are knowingly accepted by
gambling businesses in connection with unlawful Internet gambling.Your use of
information; Data protection lawsIf you or a Teen User receive information about
any Venmo customer, you and any Teen User must keep the information confidential
and only use it in connection with the Venmo services. You and any Teen User may
not disclose or distribute any information about Venmo users to a third party or
use the information for marketing purposes unless you receive that user’s
express consent to do so. You and any Teen User may not send unsolicited emails
to a Venmo customer or use the Venmo services to collect payments for sending,
or assist in sending, unsolicited emails to third parties.The privacy and data
protection laws that may apply include any associated regulations, regulatory
requirements and codes of practice applicable to the provision of the services
described in this agreement.In complying with such laws, you and any Teen User
will:
 * implement and maintain all appropriate security measures for the processing
   of personal data; and
 * not knowingly do anything or permit anything to be done which might lead to a
   breach of any privacy data protection laws by us.

User Agreement Copy
 * User Agreement Copy
   

U.S.

 * User Agreement Copy


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Venmo is a service of PayPal, Inc., a licensed provider of money transfer
services (NMLS ID: 910457). All money transmission is provided by PayPal, Inc.
pursuant to PayPal, Inc.’s licenses. © 2021 PayPal, Inc.


SEND & RECEIVE

 * How it works
 * Tips & tricks
 * Manage balance
 * Direct Deposit
 * Crypto


PAY WITH VENMO

 * Ways to pay
 * Pay businesses
 * Pay in apps & online
 * Pay in stores
 * Venmo Debit Card
 * Venmo Credit Card


VENMO FOR BUSINESS

 * Ways to get paid
 * Accept Venmo payments
 * Accept Venmo in apps & online

Help Center(opens in a new tab)
(opens in a new tab)(opens in a new tab)


RESOURCES

 * Why Venmo
 * Trust & safety
 * Money Talks
 * Our fees
 * Developers


COMPANY

 * About us
 * Jobs
 * Accessibility
 * News & Press
 * Blog(opens in a new tab)


LEGAL

 * Terms
 * Privacy

Contact us
(opens in a new tab)(opens in a new tab)(opens in a new tab)
Venmo is a service of PayPal, Inc., a licensed provider of money transfer
services (NMLS ID: 910457). All money transmission is provided by PayPal, Inc.
pursuant to PayPal, Inc.’s licenses. © 2021 PayPal, Inc.