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Submitted URL: http://talktalk.net/
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Effective URL: https://new.talktalk.co.uk/
Submission: On June 03 via manual from IN — Scanned from DE
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* Business
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* Mail
* My Account
* * Broadband
* Compare Broadband Deals
* Full Fibre
* Fibre Broadband
* Online Security
* Our Wi-Fi Hub
* Amazon eero
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ULTRA-RELIABLE
FULL FIBRE
FROM £27
Enter your postcode
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Already a TalkTalk customer?
Explore your broadband deals
SPEND LESS WITH TALKTALK TV AND NOW
Add TalkTalk TV and a NOW Entertainment Membership to any fibre plan for just
£9.99 a month.
Spend less and enjoy unmissable shows like The Last of Us and the award-winning
Succession.
Find out more
SPEND LESS WITH TALKTALK TV AND NOW
Add TalkTalk TV and a NOW Entertainment Membership to any fibre plan for just
£9.99 a month.
Spend less and enjoy unmissable shows like The Last of Us and the award-winning
Succession.
Find out more
STOP OVERPAYING YOUR BROADBAND
ismybillfair.com say we're 30% cheaper than BT on average across all speeds.
Find out more
STOP OVERPAYING YOUR BROADBAND
ismybillfair.com say we're 30% cheaper than BT on average across all speeds.
Find out more
CONNECT WITH CONFIDENCE
Get our most reliable connection thanks to the UK's most reliable full fibre
broadband technology. Stream seamlessly with ultrafast speeds up to 944Mb/s -
that's 24x faster than standard fibre. And the best part? Get it at great
TalkTalk value from just £26 a month. 24 month contract. £4.95 set-up fee.
Find out more
CONNECT WITH CONFIDENCE
Get our most reliable connection thanks to the UK's most reliable full fibre
broadband technology. Stream seamlessly with ultrafast speeds up to 944Mb/s -
that's 24x faster than standard fibre. And the best part? Get it at great
TalkTalk value from just £26 a month. 24 month contract. £4.95 set-up fee.
Find out more
INTRODUCING FULL FIBRE & AMAZON EERO
We've teamed up with Amazon eero to offer you the future of home Wi-Fi.
All our Full Fibre plans* now come with an Amazon eero router as standard.
Game-changing Wi-Fi 6 technology with a 100% full fibre connection.
Better speed and reliability even in hard-to-reach corners at a price you can
afford? It just makes sense.
Find out more
INTRODUCING FULL FIBRE & AMAZON EERO
We've teamed up with Amazon eero to offer you the future of home Wi-Fi.
All our Full Fibre plans* now come with an Amazon eero router as standard.
Game-changing Wi-Fi 6 technology with a 100% full fibre connection.
Better speed and reliability even in hard-to-reach corners at a price you can
afford? It just makes sense.
Find out more
Complete your order online now or call us
Mon to Fri 9am - 7pm
Sat to Sun 10am - 6pm
Call Now
0800 0499999
ONLINE SAFETY FIRST WITH INTERNET MATTERS
Our partners, Internet Matters are here to help kids stay safe while staying
connected.
Along with useful resources sorted by age or issue, they offer a personalised
online safety toolkit designed for your little ones. Answer a few simple
questions about your children's digital habits and the Digital Toolkit will be
ready in minutes.
Internet Matters
ONLINE SAFETY FIRST WITH INTERNET MATTERS
Our partners, Internet Matters are here to help kids stay safe while staying
connected.
Along with useful resources sorted by age or issue, they offer a personalised
online safety toolkit designed for your little ones. Answer a few simple
questions about your children's digital habits and the Digital Toolkit will be
ready in minutes.
Internet Matters
SAVE BIG ON BUSINESS INTERNET
The TalkTalk Business New Year Switch Sale is now on!
Start 2023 the right way and give your business a boost with our exclusive
offers. From Broadband to Full Fibre to Leased Lines, we’ve got fantastic deals
across our whole range, perfect for businesses of any size.
Find out more
SAVE BIG ON BUSINESS INTERNET
The TalkTalk Business New Year Switch Sale is now on!
Start 2023 the right way and give your business a boost with our exclusive
offers. From Broadband to Full Fibre to Leased Lines, we’ve got fantastic deals
across our whole range, perfect for businesses of any size.
Find out more
SWITCH IN 3 SIMPLE STEPS
Switching is free and hassle-free with TalkTalk.
1. Step 1
Choose the deal that best works for you
2. Step 2
We'll tell your current provider you're switching
3. Step 3
We'll take care of getting you connected
* Small Print (25 items)
* Fibre 35
Latest offer for the entire minimum term of your contract (£24 per month
for 24 month contract, £26 per month for 18 month contract, £29.95 per
month for 12 month contract). £4.95 setup fee. The monthly price of Fibre
35 broadband will rise in April each year by the rate of inflation plus
3.7%, from 2024.
This plan has fibre broadband with average speeds of 38Mb/s. Average speeds
are based on the download speeds of at least 50% of our customer base at
peak time (8pm-10pm). Speeds will vary depending on a number of different
factors. Your exact speed estimate will be given at point of sale.
* Fibre 65
Latest offer for the entire minimum term of your contract (£25 per month
for 24 month contract, £27 per month for 18 month contract, £29.95 per
month for 12 month contract). £4.95 setup fee. The monthly price of Fibre
65 data only will rise in April each year by the rate of inflation plus
3.7%, from 2024.
Pricing may include a discount based on your location, enter your postcode
to see deals in your area.
This plan has fibre broadband with average speeds of 67Mb/s. Average speeds
are based on the download speeds of at least 50% of our customer base at
peak time (8pm-10pm). Speeds will vary depending on a number of different
factors. Your exact speed estimate will be given at point of sale.
* Fibre 65 - full fibre
Latest offer for the entire minimum term of your contract (£25 per month
for 24 month contract, £27 per month for 18 month contract, £29.95 per
month for 12 month contract). The monthly price of Fibre 65 Full Fibre
broadband will rise in April each year by the rate of inflation plus 3.7%,
from 2024.
You need to sign a new contract and will be subject to certain terms. All
plans are subject to certain conditions (including location) and you need
to pay by Direct Debit.
Fibre 65 data only broadband will require installation by an engineer. An
appointment date and arrival time slot will be agreed when you place your
order, this can be changed up to 48 hours prior to the appointment date.
The installation typically takes 1-2 hours. If the appointment is missed
due to the engineer being unable to get access to your property you may be
charged.
Fibre 65 data only broadband average speed: TalkTalk's Fibre 65 Data Only
average download speeds are based on providing an Openreach 80Mb/s download
product to the connection point in the home with an adjustment made based
on the typical performance seen across our broadband products. You can
check the estimated speed to your property prior to purchasing.
* Fibre 150
Subject to availability. Latest offer for the entire minimum term of your
contract (£32 a month for 24 month minimum term contract. £34 for 18 month
contract). £9.95 setup fee. The monthly price of Fibre 150 will rise in
April each year by the rate of inflation plus 3.7%, from 2024.
This plan has fibre broadband with average speeds of 152Mb/s. Average
speeds are based on the download speeds of at least 50% of our customers
based at peak times (8-10pm). Speeds will vary depending on a number of
factors. Your predicted speeds, including minimum guaranteed speed, will be
given at point of sale.
Fibre 150 Ultrafast will require installation by an Openreach engineer. An
appointment date and arrival time slot will be agreed when you place your
order, this can be changed up to 48 hours prior to the appointment date.
The installation typically takes 1-2 hours. If the appointment is missed
due to the engineer being unable to get access to your property you may be
charged.
You need to sign a new contract and will be subject to certain terms. All
plans are subject to certain conditions (including location) and you need
to pay by Direct Debit.
TalkTalk Wi-Fi Hub included and is limited to one per household.
* Fibre 250
Subject to availability. Latest offer for the entire minimum term of your
contract (£39 a month*, 24 month minimum term contract.). The monthly price
of Fibre 250 Ultrafast will rise in April each year by the rate of
inflation plus 3.7%, from 2024.
This plan has fibre broadband with average speeds of 290Mb/s. Average
speeds are based on the download speeds of at least 50% of our customers
based at peak times (8-10pm). Speeds will vary depending on a number of
factors. Your predicted speeds, including minimum guaranteed speed, will be
given at point of sale.
Fibre 250 Ultrafast will require installation by an Openreach engineer. An
appointment date and arrival time slot will be agreed when you place your
order, this can be changed up to 48 hours prior to the appointment date.
The installation typically takes 1-2 hours. If the appointment is missed
due to the engineer being unable to get access to your property you may be
charged.
You need to sign a new contract and will be subject to certain terms. All
plans are subject to certain conditions (including location) and you need
to pay by Direct Debit.
TalkTalk Wi-Fi Hub included and is limited to one per household.
Offer is available to new customers and existing customers upgrading to
Fibre 250. Customers need to be active for at least 30 days on a Plan
before taking up a new offer. If you’re still within the minimum term of
your old contract and you cancel your Plan during your cooling off period,
you’ll be put back onto the equivalent of your previous package and
contract term.
For full terms & conditions please visit talktalk.co.uk/legal. Registered
in England: Company number 4633015.
* Full Fibre 150 - full fibre
Subject to local availability. Latest offer for the entire minimum term of
your contract (£29.95 a month*, 24 month minimum term contract.). The
monthly price of Full Fibre 150 will rise in April each year by the rate of
inflation plus 3.7%, from 2024.
Full Fibre 150 average download speeds are based on providing an Openreach
160Mb/s download product to the connection point in the home with an
adjustment made based on the typical performance seen across our broadband
products. You can check the estimated speed to your property prior to
purchasing.
Full Fibre 150 will require installation by an Openreach engineer. An
appointment date and arrival time slot will be agreed when you place your
order, this can be changed up to 48 hours prior to the appointment date.
The installation typically takes 1-2 hours. If the appointment is missed
due to the engineer being unable to get access to your property you may be
charged.
You need to sign a new contract and will be subject to certain terms. All
plans are subject to certain conditions (including location) and you need
to pay by Direct Debit.
Single Amazon eero 6 router included with your package, though
supplementary eeros can be purchased by contacting TalkTalk (subject to
local availability). The eero device is restricted use and can only be used
on the TalkTalk broadband network and with TalkTalk eero enabled packages
(currently Full Fibre 150, 500 and 900 only), otherwise they may be
deactivated.
A compatible mobile phone is required to use the eero app and install your
eero device and will be confirmed at point of sale. You will need to agree
to Amazon eero Terms and Conditions and read their Privacy Policy.
Up to 13x faster than standard fibre broadband: when compared to average
download speeds on our standard Fibre 35 with average download speeds of
35Mb/s.
UK's fastest most reliable broadband technology: For more detailed
information about the UK's fastest most reliable broadband, click here for
our Ofcom report.
* Full Fibre 500 - full fibre
Subject to local availability. Latest offer for the entire minimum term of
your contract (£39 a month*, 24 month minimum term contract.). The monthly
price of Full Fibre 500 will rise in April each year by the rate of
inflation plus 3.7%, from 2024.
Full Fibre 500 average download speeds are based on providing an Openreach
550Mb/s download product to the connection point in the home with an
adjustment made based on the typical performance seen across our broadband
products. You can check the estimated speed to your property prior to
purchasing.
Full Fibre 500 will require installation by an Openreach engineer. An
appointment date and arrival time slot will be agreed when you place your
order, this can be changed up to 48 hours prior to the appointment date.
The installation typically takes 1-2 hours. If the appointment is missed
due to the engineer being unable to get access to your property you may be
charged.
You need to sign a new contract and will be subject to certain terms. All
plans are subject to certain conditions (including location) and you need
to pay by Direct Debit.
Single Amazon eero Pro 6 router included with your package, though
supplementary eeros can be purchased by contacting TalkTalk (subject to
local availability). The eero device is restricted use and can only be used
on the TalkTalk broadband network and with TalkTalk eero enabled packages
(currently Full Fibre 150, 500 and 900 only), otherwise they may be
deactivated.
A compatible mobile phone is required to use the eero app and install your
eero device and will be confirmed at point of sale. You will need to agree
to Amazon eero Terms and Conditions and read their Privacy Policy.
Up to 13x faster than standard fibre broadband: when compared to average
download speeds on our standard Fibre 35 with average download speeds of
35Mb/s.
UK's fastest most reliable broadband technology: For more detailed
information about the UK's fastest most reliable broadband, click here for
our Ofcom report
* Fibre 900 with Total Home Wi-Fi
Subject to local availability. Latest offer for the entire minimum term of
your contract (£49 a month*, 24 month minimum term contract.). The monthly
price of Full Fibre 900 will rise in April each year by the rate of
inflation plus 3.7%, from 2024.
Full Fibre 900 average download speeds are based on providing an Openreach
1000Mb/s download product to the connection point in the home with an
adjustment made based on the typical performance seen across our broadband
products. You can check the estimated speed to your property prior to
purchasing.
Full Fibre 900 will require installation by an Openreach engineer. An
appointment date and arrival time slot will be agreed when you place your
order, this can be changed up to 48 hours prior to the appointment date.
The installation typically takes 1-2 hours. If the appointment is missed
due to the engineer being unable to get access to your property you may be
charged.
You need to sign a new contract and will be subject to certain terms. All
plans are subject to certain conditions (including location) and you need
to pay by Direct Debit.
Two Amazon eero Pro 6 routers included with your package, though
supplementary eeros can be purchased by contacting TalkTalk (subject to
local availability). The eero device is restricted use and can only be used
on the TalkTalk broadband network and with TalkTalk eero enabled packages
(currently Full Fibre 150, 500 and 900 only), otherwise they may be
deactivated.
A compatible mobile phone is required to use the eero app and install your
eero device and will be confirmed at point of sale. You will need to agree
to Amazon eero Terms and Conditions and read their Privacy Policy.
Up to 24x faster than standard fibre broadband: when compared to average
download speeds on our standard Fibre 35 with average download speeds of
35Mb/s.
UK's fastest most reliable broadband technology: For more detailed
information about the UK's fastest most reliable broadband, click here for
our Ofcom report.
Full Fibre 900 includes Total Home Wi-Fi as standard (subject to location
for a small number of locations a single eero Pro 6 will be supplied.
Confirmation given at point of sale). Terms for Total Home Wi-Fi apply.
Click here to find out how multiple eeros work.
Total Home Wi-Fi
The Total Home Wi-Fi add-on is an upgrade available for our Full Fibre
broadband services that are supplied with an Amazon eero on the Openreach
footprint. If you don’t achieve Total Home Coverage (as detailed below)
with your Full Fibre service, we’ll provide you with additional
configuration and technical support and, where necessary, additional Amazon
eeros to achieve it.
Our Total Home Coverage Promise: Total Home Coverage means you have a
download speed of at least 10Mbps in all eligible rooms. We’ll help you
achieve Total Home Coverage, where your home falls within the following
parameters: (i) up to 6 bedrooms; (ii) no basements, cellars or below
street level rooms; (iii) no outbuildings or garden rooms; and (iv) any
other reasonable parameters notified by us from time to time. Where you
aren’t achieving Total Home Coverage, you agree we may send an engineer to
investigate.
The Total Home Wi-Fi add-on is only available on our Full Fibre services
that are supplied with an Amazon eero, including Fibre 150, 500 and 900 on
the Openreach footprint. Our Full Fibre and Total Home Wi-Fi services are
not available in all locations.
The Total Home Wi-Fi add-on is subject to an initial phone or online home
assessment. If your home doesn’t pass our assessment, you won’t be eligible
for our Total Home Coverage Promise as we may be unable to help you achieve
Total Home Coverage. However, we may still be able to help you improve your
home broadband coverage. If you still wish to purchase the Total Home Wi-Fi
add-on despite such ineligibility, you may, but you won’t be able to use
the cancellation option noted in the optimisation period section below.
A new 18 or 24 month minimum period will apply to your Full Fibre service
and Total Home Wi-Fi add-on from your upgrade date, as agreed with you and
detailed in your order confirmation email.
We won’t charge you for the remaining duration of your current Full Fibre
service or apply an upgrade fee, but you’ll have to pay the ongoing monthly
charges for your Full Fibre service and Total Home Wi-Fi add-on for the new
minimum period, as agreed with you and detailed in your order confirmation
email.
What you must do: Provide any reasonable information requested by us, and
follow reasonable instructions given by us, regarding the Total Home Wi-Fi
add-on.
Optimisation period: If you don’t achieve Total Home Coverage in the first
45 days of your upgrade, you may cancel your Total Home Wi-Fi add-on (but
not any other service) without paying a contract breakage fee, provided:
(i) you tell us before 5.30pm on day 45; (ii) if requested by us, you let
us conduct an in-person home assessment to validate the failure to achieve
Total Home Coverage; and (iii) any Amazon eeros provided as part of the
Total Home Wi-Fi add-on are returned to us in accordance with our
instructions, and in the condition they were provided. If you cancel your
Total Home Wi-Fi add-on within your minimum period after day 45, or you do
not return the applicable Amazon eeros in accordance with the above, you’ll
be charged a contract breakage fee equal to £6 for each full month
remaining in your minimum period. If you cancel any other services, other
contract breakage fees may apply.
Click here to find out how multiple eeros work
* Fast Broadband
Latest offer for the entire minimum term of your contract (£19.95 per month
for 24 month contract, £21.95 per month for 18 month contract, £32 per
month for 12 month contract). The price will rise in April each year by the
rate of inflation plus 3.7%, from 2024. £9.95 Postage and Packaging
required for equipment delivery.
This plan has broadband with average speeds of 11Mb/s. Average speeds are
based on the download speeds of at least 50% of our customer base at peak
time (8pm-10pm). Speeds will vary depending on a number of different
factors. Your exact speed estimate will be given at point of sale.
* Simply add NOW
The NOW service is provided to you by Sky UK Limited. For full NOW terms
visit: NOW - Terms and Conditions | Enjoy Brilliant Entertainment
(nowtv.com)
Available to new and existing customers on Fibre 35, Fibre 65 and Full
Fibre 65, 150, 500 and 900 packages. In order to enjoy a NOW Membership
through TalkTalk, you will need to be an existing TalkTalk TV customer or
add TalkTalk TV to your order. TalkTalk TV is £5 a month. You will need to
activate the NOW service by completing the NOW activation process. You will
receive instructions on how to activate the NOW service via email.
If you remove TalkTalk TV, you will not be able to add any additional NOW
Memberships.
If you already have an existing NOW Membership (whether from TalkTalk or a
third party), you cannot take the same NOW Membership, until the existing
NOW Membership has ended, but you can add different NOW Memberships at any
time. For more information, please see our FAQ page here
If you wish to review the details of your NOW Membership with TalkTalk,
please visit https://myaccount.talktalk.co.uk
TalkTalk will only share Subscriber ID linked to your TalkTalk account with
NOW to facilitate your activation of the NOW service. For further
information about how TalkTalk handles your personal data, please visit the
Privacy Notice available on
https://new.talktalk.co.uk/legal/privacy-policy. You can view NOW’s Privacy
Statement on NOW (nowtv.com)
If you are suspected of fraudulent activity, NOW have the right to
immediately suspend or restrict your viewing, and your subscription may not
be renewed. In this case, TalkTalk is not liable to refund any fees for the
remainder of your NOW subscription month.
NOW Boost:
NOW Boost is included for all TalkTalk TV customers taking a NOW
Membership, at no extra cost. Ad-free excludes live channels and trailers
promoting NOW content. Boost features available on selected content and
devices only. Stream on up to 3 devices at the same time. Full HD requires
a compatible device and 1080p HD TV (or higher). Requires minimum broadband
speed of 12Mb/s and NOW Membership. See help.nowtv.com/boost for more
details
Entertainment Membership:
NOW Entertainment Membership £4.99 per month for 12 months. NOW
Entertainment Membership renews at RRP £9.99 thereafter. 30 day minimum
contract. Auto renews unless cancelled. TalkTalk Fibre Broadband required.
Available with Fibre 35, Fibre 65, Full Fibre 150, Full Fibre 500 and Full
Fibre 900. Offer ends 05/06/2023. Over 18’s only.
Cinema Membership
£9.99 a month for 12 months. NOW Cinema Membership automatically renews at
£9.99 a month. Unless cancelled. 30 day minimum contract. 18+ UK only.
Sports Month Membership Discount:
TalkTalk TV and NOW Sports Membership £34.99 per month for 12 months. NOW
Sports Membership renews at RRP £34.99 thereafter. No TalkTalk TV set-up
fee. 30 day minimum contract. Auto renews unless cancelled. TalkTalk
Broadband required. Available with Fibre 35, Fibre 65, Full Fibre 150, Full
Fibre 500 and Full Fibre 900. Offer ends 24/05/2023. Over 18’s only.
hayu Membership:
Automatically renews at £4.99 a month, unless cancelled. 30 day minimum
contract. Customers purchasing the NOW hayu Membership will not be able to
watch via the hayu App. Not all hayu shows are available (see:
https://help.nowtv.com/article/hayu-month-pass) 18+. UK only. NOW account
required.
* Reward Card
24 mth contract. Subject to local availability. Ends 24th May. Reward card
issued by Giftcloud. CPI + 3.7% annual increase every April. Terms apply.
Offer available 13th April to 24th May 2023. £75 reward card with 24 mth
CityFibre Full Fibre 150; £100 with 24 mth CityFibre Full Fibre 500; £50
with 24 mth CityFibre Full Fibre 900.
Reward card issued by Giftcloud via email. Redeemable up to 150 days at
your choice of the following retailers: Amazon, Mastercard, Sainsburys,
Tesco or Morrisons. See Giftcloud terms and conditions for individual
retailer redemption expiry dates. Terms and conditions apply. Click here to
download our terms & conditions document for full details.
* Our Most Reliable Connection
CP + 3.7% annual increase from April 2024. Subject to local availability.
Prices from £26 a month for Full Fibre 65. Up to 944Mb/s refers to Full
Fibre 900. £4.95 setup fee. 24 mth contract. Offer ends 24th May. See
talktalk.co.uk/reliable for more information.
Awarded Highly Commended in the Most Reliable category in the fourth annual
Expert Review Broadband Awards. Effective from 24th February 2023.
* NOW copyright information
* Top Gun: Maverick: ©2023 Paramount Pictures.
* Succession: ©2023 HBO. All Rights Reserved
* The Last of Us: © 2023 Home Box Office, Inc. All rights reserved. HBO®
and all related programs are the property of Home Box Office, Inc.
* Elvis: © Warner Bros. Entertainment Inc.
* Minions: © 2021 Universal Studios. All Rights Reserved.
* F1: The F1 FORMULA 1 logo, F1 logo, FORMULA 1, F1, FIA FORMULA ONE WORLD
CHAMPIONSHIP, GRAND PRIX and related marks are trademarks of Formula One
Licensing BV, a Formula 1 company. All rights reserved.
* Fibre and Netflix packages
Fibre 35 plus Netflix
Latest offer for the entire minimum term of your contract. £34.95 per month
for 18 month contract. £4.95 setup fee. The monthly price for Fibre 35 will
increase from April 2023 every year, by the Consumer Price Index rate of
inflation plus 3.7%. Offer includes Netflix Standard plan. Our Fibre 35
product offers average download speeds of 38Mb/s. Average speeds are based
on the download speeds of at least 50% of our customer base at peak time
(8pm-10pm). Speeds will vary depending on a number of different factors.
Your exact speed estimate will be given at point of sale.
Fibre 65 plus Netflix
Latest offer for the entire minimum term of your contract. £37.95 per month
for 18 month contract. £4.95 setup fee. The monthly price for Fibre 65 will
increase from April 2023 every year, by the Consumer Price Index rate of
inflation plus 3.7%. Offer includes Netflix Standard plan Our Fibre 65
product offers average download speeds of 67Mb/s. Average speeds are based
on the download speeds of at least 50% of our customer base at peak time
(8pm-10pm). Speeds will vary depending on a number of different factors.
Your exact speed estimate will be given at point of sale.
Netflix
The Netflix service is provided to you by Netflix Services UK Limited. The
other services included in the Fibre with Netflix offer are provided by
TalkTalk Telecom Limited (“TalkTalk”).
To use the Netflix service you must have Internet access and a Netflix
ready device. Standard definition viewing requires broadband download
speeds of 3Mb/s, High definition viewing requires broadband download speeds
of 5 Mb/s. You must be at least 18 years of age to become a member of the
Netflix service. For full Netflix terms visit:
https://help.netflix.com/legal/termsofuse
In order to enjoy the Netflix service as part of your Fibre with Netflix
offer, you will need to activate the Netflix service by completing the
Netflix activation process. You will receive instructions on how to
activate the Netflix service via email or text message.
If you already have an existing Netflix account, you can link it to your
Fibre with Netflix offer when you activate Netflix as part of your Fibre
with Netflix offer. Netflix will continue to charge you separately for your
existing Netflix account until you link that account to your Fibre with
Netflix offer. For any queries regarding your billing with Netflix for your
existing Netflix account please contact Netflix directly.
If you link an existing Netflix account to your Fibre with Netflix offer,
terminating the Fibre with Netflix offer or switching between content
options as part of your Fibre with Netflix offer will not automatically
cancel your Netflix membership, and Netflix will automatically resume
charging your existing payment method that they have on file once your
Fibre with Netflix offer ends. If you wish to review the details of your
Netflix membership please visit the ‘Account’ pages on the Netflix website.
If and to the extent that the Netflix Terms of Use related to billing,
payments and cancellations conflict with the terms of your customer
contract with TalkTalk, the latter shall prevail with the exception of the
terms regarding updates to payment methods (currently Section 3.3 of the
Netflix Terms of Use).
TalkTalk will share the email address and/or phone number registered to
your TalkTalk account with Netflix to facilitate your activation of the
Netflix service included in your Fibre with Netflix offer. For further
information about how TalkTalk handles your personal data, please visit the
Privacy Notice available on
https://new.talktalk.co.uk/legal/privacy-policy. You can view Netflix’s
Privacy Statement on netflix.com/privacy.
* TalkTalk TV
TalkTalk TV is available to all TalkTalk Fibre and Full Fibre customers.
TalkTalk TV Access Fee to be paid on a rolling monthly basis. TalkTalk TV
can be added at any time and broadband contract will be unaffected. Minimum
TalkTalk TV commitment is 30 days and can be cancelled with 48 hours notice
any time thereafter (broadband contract length still applies and cannot be
cancelled mid contract). If TalkTalk TV Access Fee is cancelled part way
through a billing cycle, a credit for the remaining part of the month will
be applied in the next cycle.
TALKTALK TV HUB
TalkTalk TV Hub is available to TalkTalk TV customers on selected Full
Fibre 65, 150, 500 and 900 packages. For the best experience, you should
connect your TalkTalk TV Hub to the internet and to a TV aerial.
Features pause and rewind (for up to 90 minutes), and access to over 70
Freeview channels with 15 in HD and 7 day catch up. Number of SD and HD
channels may vary over time. 7 day catch up available on certain channels,
however may not be possible for all programmes on these channels. Please
visit the Freeview coverage checker for expected channel availability.
TV Hub provides access to on demand content and subscription apps
(additional subscriptions may be required). Available apps include BBC
iPlayer, ITV Hub, Netflix, Prime Video, NOW and YouTube plus access to the
Google Play Store to download other apps and streaming services. Use of TV
Hub requires agreement to YouView terms. Use of the available apps may
require you to sign up to additional terms and conditions before use, as
well as to sign up to an account. You will need to have a Google Account
and agree to their terms and conditions before accessing Google Play.
Please note that use of any applications downloaded on Google Play may
require additional sign-up and terms and conditions agreements.
TALKTALK TV 4K BOX
TalkTalk TV 4K Box is available to TalkTalk TV customers on Fast Fibre.
Powered by Netgem TV, the TalkTalk TV 4K Box is a Freeview Play device.
£9.45 setup fee. Free postage for existing customers. For the best
experience, you should connect your TalkTalk TV 4K Box to the internet and
to a TV aerial.
Features pause and rewind (for up to 90 minutes), and access to over 170
channels with 15 in HD and 7 day catch up. 7 day catch up available on
certain channels, however may not be possible for all programmes on these
channels. Limited recording is available but requires a 32Gb minimum USB
stick to be plugged into the USB port at the back of the TalkTalk TV 4K
Box. A USB stick will not be provided by TalkTalk. TalkTalk TV 4K Box
provides access to on demand content and certain subscription services
(additional subscriptions may be required). Available platforms include;
BBC iPlayer, ITV Hub, Netflix, Amazon Prime Video, NOW. Minimum connection
speed of 5Mb/s required to stream HD content. TalkTalk TV 4K provides
access to 4K content on BBC iPlayer, Netflix, Prime Video, BT Sport and
YouTube. You will need a 4K supported TV to be able to watch in 4K. Minimum
connection speed of 20Mb/s required to view 4K content. Please visit the
Freeview coverage checker for expected channel availability.
If you stop paying the TalkTalk TV access fee, TalkTalk may limit TalkTalk
TV 4K Box features and content availability and may only return the box to
its full capacity once TV access fee is fully paid.
* Total Home Wi-Fi
The Total Home Wi-Fi add-on is an upgrade available for our Full Fibre
broadband services that are supplied with an Amazon eero on the Openreach
footprint. If you don’t achieve Total Home Coverage (as detailed below)
with your Full Fibre service, we’ll provide you with additional
configuration and technical support and, where necessary, additional Amazon
eeros to achieve it.
Our Total Home Coverage Promise: Total Home Coverage means you have a
download speed of at least 10Mbps in all eligible rooms. We’ll help you
achieve Total Home Coverage, where your home falls within the following
parameters: (i) up to 6 bedrooms; (ii) no basements, cellars or below
street level rooms; (iii) no outbuildings or garden rooms; and (iv) any
other reasonable parameters notified by us from time to time. Where you
aren’t achieving Total Home Coverage, you agree we may send an engineer to
investigate.
The Total Home Wi-Fi add-on is only available on our Full Fibre services
that are supplied with an Amazon eero, including Fibre 150, 500 and 900 on
the Openreach footprint. Our Full Fibre and Total Home Wi-Fi services are
not available in all locations.
The Total Home Wi-Fi add-on is subject to an initial phone or online home
assessment. If your home doesn’t pass our assessment, you won’t be eligible
for our Total Home Coverage Promise as we may be unable to help you achieve
Total Home Coverage. However, we may still be able to help you improve your
home broadband coverage. If you still wish to purchase the Total Home Wi-Fi
add-on despite such ineligibility, you may, but you won’t be able to use
the cancellation option noted in the optimisation period section below.
A new 18 or 24 month minimum period will apply to your Full Fibre service
and Total Home Wi-Fi add-on from your upgrade date, as agreed with you and
detailed in your order confirmation email.
We won’t charge you for the remaining duration of your current Full Fibre
service or apply an upgrade fee, but you’ll have to pay the ongoing monthly
charges for your Full Fibre service and Total Home Wi-Fi add-on for the new
minimum period, as agreed with you and detailed in your order confirmation
email.
What you must do: Provide any reasonable information requested by us, and
follow reasonable instructions given by us, regarding the Total Home Wi-Fi
add-on.
Optimisation period: If you don’t achieve Total Home Coverage in the first
45 days of your upgrade, you may cancel your Total Home Wi-Fi add-on (but
not any other service) without paying a contract breakage fee, provided:
(i) you tell us before 5.30pm on day 45; (ii) if requested by us, you let
us conduct an in-person home assessment to validate the failure to achieve
Total Home Coverage; and (iii) any Amazon eeros provided as part of the
Total Home Wi-Fi add-on are returned to us in accordance with our
instructions, and in the condition they were provided. If you cancel your
Total Home Wi-Fi add-on within your minimum period after day 45, or you do
not return the applicable Amazon eeros in accordance with the above, you’ll
be charged a contract breakage fee equal to £6 for each full month
remaining in your minimum period. If you cancel any other services, other
contract breakage fees may apply.
Click here to find out how multiple eeros work
* Supersafe
AWARD-WINNING ONLINE SECURITY
The anti-virus technology that is used in our SuperSafe boost, powered by
F-Secure has consistently been awarded the Best Protection award by
AV-Test, a leading independent organisation, for six out of the last eight
years – more than any other company.
* Calling Boosts
Calling Boosts Monthly Boost charges are additional to your Plan and are
subject to change. All Boosts have minimum duration of 1 month. Once added,
you'll continue to receive the Boost until you opt-out or your broadband
service ends (we need 48 hours' notice to terminate). We'll have the Boost
activated as soon as possible but will confirm when it goes live with an
activation email. Boosts are billed in advance.
International Max Calling Boost 1500 inclusive anytime minutes to 55
international destinations plus the Channel Islands. Applies to calls made
to standard price landline and mobile numbers, and excludes calls to
international premium satellite calls and non-geographic numbers. Click
here for list of destinations the Boost applies to. If you go over your
allowance you'll be charged at a discounted rate. All non-inclusive
international landline and mobile calls will be charged at a discounted
rate with a per call connection fee applies.
Unlimited UK Calling Boost Unlimited calls to UK landline numbers starting
01, 02, 03, and standard UK mobile numbers only (excluding 070 and 076).
Excludes calls to the Channel Islands, dial-up internet, indirect access,
premium mobile services & all other numbers. The maximum call time is 60
minutes per call.
Evening and Weekend Calls Boost. Unlimited calls to UK landline numbers
starting 01, 02, 03, and mobile numbers only (excluding 070 and
076). Excludes calls to the Channel Islands, dial-up internet, indirect
access, premium mobile services & all other numbers. The maximum call time
is 60 minutes per call and the call must start between 7pm and 7am on
weekdays or anytime at the weekend.
* Router Entitlement
Our TalkTalk Wi-Fi Hub is included with Fibre 35 and Fibre 65, Ultrafast
150 and 250, and Fibre 65 Full Fibre plans and limited to one per
household.
Amazon eero mesh router available on Full Fibre 150, 500 and 900 full fibre
plans only. One eero included with Full Fibre 150 and 500, though
supplementary eeros can be purchased by contacting TalkTalk. The eero
device is restricted use and can only be used on the TalkTalk broadband
network and with TalkTalk eero enabled packages, otherwise they may be
deactivated.
A compatible mobile phone is required to use the eero app and install your
eero device and will be confirmed at point of sale. You will need to agree
to Amazon eero Terms and Conditions and read their Privacy Policy.
* Pricing Information
For full terms & conditions please visit talktalk.co.uk/legal
* Speed Information
BROADBAND SPEED CODE OF PRACTICE
In TalkTalk we have voluntarily signed the residential version of Ofcom’s
Code of Practice. By this we are sharing speed information, for both upload
and download, factors affecting speed, upfront or after sale with our
customers. For speeds in specific, they are based on actual performance
metrics of customers on the same product, during peak hours and according
to the Ofcom methodology, so that our customers can take an informed
decision on selecting our products. These speeds are from TalkTalk to your
router/hub and are not inclusive of Wi-Fi speeds between your hub and your
wireless device. More specifically we provide, in different touchpoints,
the following:
1. Speeds: Normally available (download and upload), minimum (download and
upload), maximum (download and upload), advertised/headline (download
and upload).
2. Traffic: Explanation around actual speeds, impacting factors, speeds
required for common uses and any policy that could impact speed.
The code gives the right to our customers to exit their contract without
penalty if the speed falls below the Guaranteed Minimum Download Speed we
promised and more specifically if the customer’s actual download speed
falls below the minimum guaranteed download speed given at point of sale on
a daily basis for at least three successive days, whether continuously or
intermittently, after reporting of a speed problem, and we can’t fix the
problem within 30 days. If you're a new customer on the Fibre 35/65 or
Ultrafast 150/250, your line will go through a stabilisation period of 10
days, when your speeds may fluctuate. Read more details about how the
methodology, our commitments and customer rights coming from our voluntary
signing of the code.
If you are using an eero device provided by TalkTalk, we suggest your using
the speed test provided within the eero app, or visit our speed test page
for other devices.
In order to define the right speed for your needs, please check our
relevant page.
Please note that The Broadband Speed Code of Conduct after 1st March 2019
protects you if your throughput speed is lower than what we promised when
you signed up with us. The Broadband Speed Code of Conduct before 1st March
2019 protects you if your sync speed is lower than what we promised when
you signed up with us.
* Monthly Allowance
There is a monthly billing allowance on all TalkTalk packages. If you go
over your allowance you will be barred from making outgoing calls from your
TalkTalk landline (excluding calls to the emergency services) and you will
be unable to select on-demand TV services. You will still need to pay for
all charges in excess of your allowance limit. Please check My Account for
further details.
* Fibre Speeds
Unlimited Fibre 35 Broadband - On average 4x faster Compared to TalkTalk’s
average download speed on Fast Broadband. TalkTalk’s average download
speeds are based on the download speeds of at least 50% of our customer
base at peak time (8pm to 10pm). Speeds will vary depending on a number of
different factors. You can check the estimated speed to your property prior
to purchasing.
Unlimited Fibre 65 - On average over 6x faster Compared to TalkTalk’s
average download speed on Fast Broadband. TalkTalk’s average download
speeds are based on the download speeds of at least 50% of our customer
base at peak time (8pm to 10pm). Speeds will vary depending on a number of
different factors. You can check the estimated speed to your property prior
to purchasing.
* Your Details
We may contact you about our product and services. If you do not wish your
details to be used for this purpose, please write to us at; The Data
Protection Officer, TalkTalk, Soapworks, Colgate Lane, Salford, M5 3TT,
stating your full name, address, account number and mobile phone number.
* 30 Day Great Connection Guarantee
You can cancel your Faster Fibre contract within 30 days of your line being
connected provided that you cancel by calling 0345 172 0088.
You will be charged for the period prior to your cancellation, including
any set up or delivery charges. This does not affect your cooling off
period. Offer does not apply to existing customers.
*The monthly price for your broadband plan will rise in April each year by the
rate of inflation (the Consumer Price Index rate, published in January each
year) plus 3.7% from 2024. See talktalk.co.uk/legal for details.
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