www.warehousefashion.com
Open in
urlscan Pro
104.18.141.225
Public Scan
URL:
https://www.warehousefashion.com/customer-service
Submission: On September 04 via api from US — Scanned from DE
Submission: On September 04 via api from US — Scanned from DE
Form analysis
10 forms found in the DOMName: simpleSearch — GET /search
<form role="search" action="/search" method="get" name="simpleSearch" class="js-simple-search-form header-search-form save-search-locally" novalidate="novalidate">
<div class="header-search-inner">
<input role="combobox" type="search" class="js-header-search-input header-search-input save-search-locally hidden" name="q" value="" placeholder="What are you looking for?" maxlength="80" aria-label="What are you looking for?"
aria-owns="search-suggestions" aria-autocomplete="list" aria-expanded="true" aria-controls="search-suggestions" autocomplete="off">
<button type="button" tabindex="0" class="search-close-button js-icon-search-close icon-close control-button"></button>
<button type="submit" class="js-search-icon header-search-btn">
<span class="visually-hidden" aria-hidden="true">Search</span>
</button>
</div>
</form>
Name: simpleSearch — GET /search
<form role="search" class="cs_search-form" action="/search" method="get" name="simpleSearch" novalidate="novalidate">
<fieldset>
<input type="text" class="js-cs-search-field" name="q" value="" placeholder="Search" maxlength="80" autocomplete="off">
<span class="js-cs-search-reset cs_search-reset-btn"></span>
</fieldset>
</form>
POST https://www.warehousefashion.com/track-order
<form class="js-order-track-form order-track-form" action="https://www.warehousefashion.com/track-order" method="post" id="dwfrm_ordertrack_e52b143a5759943944ce07a6f2" novalidate="novalidate">
<div class="order-track-form js-order-track-form-wrapper" data-form="dwfrm_ordertrack_e52b143a5759943944ce07a6f2">
<fieldset form="dwfrm_ordertrack_e52b143a5759943944ce07a6f2">
<div class="order-track-form-inner js-recaptcha-form-wrapper recaptcha-enabled">
<div class="order-track-form-group">
<div class="form-caption cs-order-track-caption">
<p class="check-order-copy">
</p>
<div class="content-asset cs-order-track-form-text "> Enter your order number. <br><em>Pssst...It's on your order confirmation or dispatch email</em>
</div>
<p></p>
</div>
<div class="order-track-form-group-inner">
<div class="form-row js-form-row orderNumber js-track-number track-number-row required">
<label class="form-label" for="dwfrm_ordertrack_orderNumber"><span class="form-label-value js-label-value">Enter your order number:</span></label>
<div class="field-wrapper js-field-wrapper">
<input class="input-text orderNumber required" type="text" id="dwfrm_ordertrack_orderNumber" name="dwfrm_ordertrack_orderNumber" value="" form="dwfrm_ordertrack_e52b143a5759943944ce07a6f2" maxlength="255"
placeholder="Enter your order number">
</div>
</div>
<div class="form-row form-row-button js-recaptcha-wrapper" data-form="dwfrm_ordertrack_e52b143a5759943944ce07a6f2">
<div>
<div class="grecaptcha-badge" data-style="bottomright"
style="width: 256px; height: 60px; display: block; transition: right 0.3s ease 0s; position: fixed; bottom: 14px; right: -186px; box-shadow: gray 0px 0px 5px; border-radius: 2px; overflow: hidden;">
<div class="grecaptcha-logo"><iframe title="reCAPTCHA"
src="https://www.google.com/recaptcha/api2/anchor?ar=1&k=6LepTroZAAAAAIG4oYRktRJEybIKFL9HgbpCS5hK&co=aHR0cHM6Ly93d3cud2FyZWhvdXNlZmFzaGlvbi5jb206NDQz&hl=de&v=duyHVVR9Brf6N2GewjkPRfsA&size=invisible&cb=3fnjc2nr2dhg"
width="256" height="60" role="presentation" name="a-wrfq1q9hzly2" frameborder="0" scrolling="no"
sandbox="allow-forms allow-popups allow-same-origin allow-scripts allow-top-navigation allow-modals allow-popups-to-escape-sandbox"></iframe></div>
<div class="grecaptcha-error"></div><textarea id="g-recaptcha-response" name="g-recaptcha-response" class="g-recaptcha-response"
style="width: 250px; height: 40px; border: 1px solid rgb(193, 193, 193); margin: 10px 25px; padding: 0px; resize: none; display: none;"></textarea>
</div><iframe style="display: none;"></iframe>
</div><button type="submit" class="btn-fixed-height-slim js-order-track-button js-recaptcha js-recaptcha-init-done" value="Track My Order" name="dwfrm_ordertrack_findorder" form="dwfrm_ordertrack_e52b143a5759943944ce07a6f2">
<div class="content-asset cs-order-track-form-cta ">
<style>
.form-row-button .btn-fixed-height-slim {
background-color: #fff;
}
.order-track-form-group-inner button[disabled] {
color: #000;
}
</style> Find order
</div>
</button>
</div>
<div class="js-order-track-response" data-form="dwfrm_ordertrack_e52b143a5759943944ce07a6f2"></div>
<div class="custom-error-wrapper" data-form="dwfrm_ordertrack_e52b143a5759943944ce07a6f2"></div>
</div>
</div>
</div>
</fieldset>
</div>
</form>
POST https://www.warehousefashion.com/track-order
<form class="js-order-track-form order-track-form" action="https://www.warehousefashion.com/track-order" method="post" id="dwfrm_ordertrack_82b87e7c6cd15b34fd2438ce6a" novalidate="novalidate">
<div class="order-track-form js-order-track-form-wrapper" data-form="dwfrm_ordertrack_82b87e7c6cd15b34fd2438ce6a">
<fieldset form="dwfrm_ordertrack_82b87e7c6cd15b34fd2438ce6a">
<div class="order-track-form-inner js-recaptcha-form-wrapper recaptcha-enabled">
<div class="order-track-form-group">
<div class="form-caption cs-order-track-caption">
<p class="check-order-copy">
</p>
<div class="content-asset cs-order-track-form-text "> Enter your order number. <br><em>Pssst...It's on your order confirmation or dispatch email</em>
</div>
<p></p>
</div>
<div class="order-track-form-group-inner">
<div class="form-row js-form-row orderNumber js-track-number track-number-row required">
<label class="form-label" for="dwfrm_ordertrack_orderNumber"><span class="form-label-value js-label-value">Enter your order number:</span></label>
<div class="field-wrapper js-field-wrapper">
<input class="input-text orderNumber required" type="text" id="dwfrm_ordertrack_orderNumber" name="dwfrm_ordertrack_orderNumber" value="" form="dwfrm_ordertrack_82b87e7c6cd15b34fd2438ce6a" maxlength="255"
placeholder="Enter your order number">
</div>
</div>
<div class="form-row form-row-button js-recaptcha-wrapper" data-form="dwfrm_ordertrack_82b87e7c6cd15b34fd2438ce6a">
<button type="submit" class="btn-fixed-height-slim js-order-track-button js-recaptcha" value="Track My Order" name="dwfrm_ordertrack_findorder" form="dwfrm_ordertrack_82b87e7c6cd15b34fd2438ce6a">
<div class="content-asset cs-order-track-form-cta ">
<style>
.form-row-button .btn-fixed-height-slim {
background-color: #fff;
}
.order-track-form-group-inner button[disabled] {
color: #000;
}
</style> Find order
</div>
</button>
</div>
<div class="js-order-track-response" data-form="dwfrm_ordertrack_82b87e7c6cd15b34fd2438ce6a"></div>
<div class="custom-error-wrapper" data-form="dwfrm_ordertrack_82b87e7c6cd15b34fd2438ce6a"></div>
</div>
</div>
</div>
</fieldset>
</div>
</form>
POST https://www.warehousefashion.com/track-order
<form class="js-order-track-form order-track-form" action="https://www.warehousefashion.com/track-order" method="post" id="dwfrm_ordertrack_803f8f79d745be59f4a2d798d9" novalidate="novalidate">
<div class="order-track-form js-order-track-form-wrapper" data-form="dwfrm_ordertrack_803f8f79d745be59f4a2d798d9">
<fieldset form="dwfrm_ordertrack_803f8f79d745be59f4a2d798d9">
<div class="order-track-form-inner js-recaptcha-form-wrapper recaptcha-enabled">
<div class="order-track-form-group">
<div class="form-caption cs-order-track-caption">
<p class="check-order-copy">
</p>
<div class="content-asset cs-order-track-form-text "> Enter your order number. <br><em>Pssst...It's on your order confirmation or dispatch email</em>
</div>
<p></p>
</div>
<div class="order-track-form-group-inner">
<div class="form-row js-form-row orderNumber js-track-number track-number-row required">
<label class="form-label" for="dwfrm_ordertrack_orderNumber"><span class="form-label-value js-label-value">Enter your order number:</span></label>
<div class="field-wrapper js-field-wrapper">
<input class="input-text orderNumber required" type="text" id="dwfrm_ordertrack_orderNumber" name="dwfrm_ordertrack_orderNumber" value="" form="dwfrm_ordertrack_803f8f79d745be59f4a2d798d9" maxlength="255"
placeholder="Enter your order number">
</div>
</div>
<div class="form-row form-row-button js-recaptcha-wrapper" data-form="dwfrm_ordertrack_803f8f79d745be59f4a2d798d9">
<button type="submit" class="btn-fixed-height-slim js-order-track-button js-recaptcha" value="Track My Order" name="dwfrm_ordertrack_findorder" form="dwfrm_ordertrack_803f8f79d745be59f4a2d798d9">
<div class="content-asset cs-order-track-form-cta ">
<style>
.form-row-button .btn-fixed-height-slim {
background-color: #fff;
}
.order-track-form-group-inner button[disabled] {
color: #000;
}
</style> Find order
</div>
</button>
</div>
<div class="js-order-track-response" data-form="dwfrm_ordertrack_803f8f79d745be59f4a2d798d9"></div>
<div class="custom-error-wrapper" data-form="dwfrm_ordertrack_803f8f79d745be59f4a2d798d9"></div>
</div>
</div>
</div>
</fieldset>
</div>
</form>
POST https://www.warehousefashion.com/customer-service-submit
<form action="https://www.warehousefashion.com/customer-service-submit" method="post" class="js-contactus-form form-horizontal hidden" novalidate="novalidate">
<fieldset>
<p class="cs_contactus-title">What do you need help with?</p>
<div class="form-row js-form-row myquestion required form-row-select">
<label class="form-label" for="dwfrm_contactus_myquestion"><span class="form-label-value js-label-value">Subject:</span></label>
<div class="field-wrapper js-field-wrapper select-wrapper">
<select class="input-select myquestion required" id="dwfrm_contactus_myquestion" name="dwfrm_contactus_myquestion">
<option class="select-option" label="Please Select" value="" selected="selected">Please Select</option>
<option class="select-option" label="1. Delivery query" value="Delivery query">1. Delivery query</option>
<option class="select-option" label="2. Payment query" value="Payment query">2. Payment query</option>
<option class="select-option" label="3. Claim – disputed delivery" value="Disputed delivery">3. Claim – disputed delivery</option>
<option class="select-option" label="4. Missing, incorrect or faulty item" value="Missing, incorrect or faulty item">4. Missing, incorrect or faulty item</option>
<option class="select-option" label="5. Returns query" value="Returns query">5. Returns query</option>
<option class="select-option" label="6. Claim – return not refunded" value="Return not refunded">6. Claim – return not refunded</option>
<option class="select-option" label="7. Website/Account query" value="Website/Account query">7. Website/Account query</option>
<option class="select-option" label="8. Premier Delivery" value="Premier Delivery">8. Premier Delivery</option>
<option class="select-option" label="9. Other" value="Other">9. Other</option>
<option class="select-option" label="10. Complaints" value="Complaints">10. Complaints</option>
<option class="select-option" label="11. Order query" value="Order query">11. Order query</option>
</select>
</div>
</div>
<div class="findorder-faqs-container js-findorder-faqs-container">
<div class="form-row cs-faq js-faq js-faqs-delivery-query">
<ul class="js-global-accordion js-cs_faq-accordion cs_sub-accordion-wrapper cs_faq-accordion ui-accordion ui-widget ui-helper-reset" role="tablist">
<li class="js-global-accordion-item cs_sub-accordion-item">
<div class="js-global-accordion-header cs_sub-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-94" aria-controls="ui-id-95"
aria-selected="false" aria-expanded="false" tabindex="0"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Delivery - Need a quick answer?</div>
<div class="cs_sub-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-95" aria-labelledby="ui-id-94" role="tabpanel" aria-hidden="true" style="display: none;">
<ul class="js-global-accordion g-accordion-wrapper ui-accordion ui-widget ui-helper-reset" role="tablist">
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-96" aria-controls="ui-id-97"
aria-selected="false" aria-expanded="false" tabindex="0"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Where is my order?</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-97" aria-labelledby="ui-id-96" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-orders-online ">
<div class="sub-content">
<h5>Track your order here</h5>
<div class="js-load-indicator"></div>
<div class="order-track-form js-order-track-form-wrapper" data-form="dwfrm_ordertrack_c6c0addb3541bc269087c8260b">
<fieldset form="dwfrm_ordertrack_c6c0addb3541bc269087c8260b">
<div class="order-track-form-inner js-recaptcha-form-wrapper recaptcha-enabled">
<div class="order-track-form-group">
<div class="form-caption cs-order-track-caption">
<p class="check-order-copy">
</p>
<div class="content-asset cs-order-track-form-text "> Enter your order number. <br><em>Pssst...It's on your order confirmation or dispatch email</em>
</div>
<p></p>
</div>
<div class="order-track-form-group-inner">
<div class="form-row js-form-row orderNumber js-track-number track-number-row required">
<label class="form-label" for="dwfrm_ordertrack_orderNumber"><span class="form-label-value js-label-value">Enter your order number:</span></label>
<div class="field-wrapper js-field-wrapper">
<input class="input-text orderNumber required" type="text" id="dwfrm_ordertrack_orderNumber" name="dwfrm_ordertrack_orderNumber" value="" form="dwfrm_ordertrack_c6c0addb3541bc269087c8260b" maxlength="255"
placeholder="Enter your order number">
</div>
</div>
<div class="form-row form-row-button js-recaptcha-wrapper" data-form="dwfrm_ordertrack_c6c0addb3541bc269087c8260b">
<button type="submit" class="btn-fixed-height-slim js-order-track-button js-recaptcha" value="Track My Order" name="dwfrm_ordertrack_findorder" form="dwfrm_ordertrack_c6c0addb3541bc269087c8260b">
<div class="content-asset cs-order-track-form-cta ">
<style>
.form-row-button .btn-fixed-height-slim {
background-color: #fff;
}
.order-track-form-group-inner button[disabled] {
color: #000;
}
</style> Find order
</div>
</button>
</div>
<div class="js-order-track-response" data-form="dwfrm_ordertrack_c6c0addb3541bc269087c8260b"></div>
<div class="custom-error-wrapper" data-form="dwfrm_ordertrack_c6c0addb3541bc269087c8260b"></div>
</div>
</div>
</div>
</fieldset>
</div>
<p>Your order could be in a couple of places: our warehouse, awaiting dispatch, with the courier on its way with the courier, or delivered. Got a dispatch email? Good news, it's on its way. You can track your order at the top
of this page using your order number. If you haven't got your dispatch email (don't forget to check those junk folders) your order is waiting to leave us. Once you have the dispatch email you can track it via the link in the
email or by using the track my order section at the top of this page.</p>
<p>If you don't have your order number with you, you can get it by logging into your account <u><strong><a href="https://www.warehousefashion.com/myaccount">here</a></strong></u> and then by going to 'Order History'.</p>
<p><u>Northern Ireland </u></p>
<p>Some deliveries to Northern Ireland will be shipped via the Republic of Ireland, this is nothing to worry about and happens due to the ferry connection that our carrier uses.</p>
</div>
</div>
</div>
</li>
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-98" aria-controls="ui-id-99"
aria-selected="false" aria-expanded="false" tabindex="-1"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Why is my order late?</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-99" aria-labelledby="ui-id-98" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-orders-late ">
<div class="sub-content">
<p>Are you sure it’s late? Please double check the delivery option you selected, cut off times for ordering and the date which we said it will be delivered by. You can check delivery timescales
<a href="https://www.warehousefashion.com/page/delivery.html"><span>here</span>.</a> If it's after 8pm on that date then it’s late. If it's before the advised delivery date and you've had your dispatch email, then it’s on
its way. Your delivery date has to have passed for us to be able to investigate where your order is. On rare occasions we do come up against a bump in the road. If your delivery date has passed, please contact
<strong><a data-anchor-click="true" href="#cs-folder-contact" title="Contact us">here</a></strong> and have your order number ready. </p>
</div>
</div>
</div>
</li>
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-100" aria-controls="ui-id-101"
aria-selected="false" aria-expanded="false" tabindex="-1"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Why was my order cancelled?</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-101" aria-labelledby="ui-id-100" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-orders-cancelled ">
<div class="sub-content">
<p> If you've placed an order and received a cancellation email from us, we're really sorry. This will usually be because the stock wasn't in the warehouse when we processed your order. You'll get a cancellation email and a
refund via the original payment method used. The refund may take up to 7 days - this is the banking process and not something we can speed up. </p>
</div>
</div>
</div>
</li>
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-102" aria-controls="ui-id-103"
aria-selected="false" aria-expanded="false" tabindex="-1"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Can I cancel or edit my order?</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-103" aria-labelledby="ui-id-102" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-orders-cancel ">
<div class="sub-content">
<p>Unfortunately we're unable to make any changes to your order once placed as it’s processed immediately at the warehouse. You’ll need to place another order or return any unwanted items.</p>
</div>
</div>
</div>
</li>
</ul>
</div>
</li>
</ul>
</div>
<div class="form-row cs-faq js-faq js-faqs-missing-item">
<ul class="js-global-accordion js-cs_faq-accordion cs_sub-accordion-wrapper cs_faq-accordion ui-accordion ui-widget ui-helper-reset" role="tablist">
<li class="js-global-accordion-item cs_sub-accordion-item">
<div class="js-global-accordion-header cs_sub-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-104" aria-controls="ui-id-105"
aria-selected="false" aria-expanded="false" tabindex="0"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Missing Item - Need a quick answer?</div>
<div class="cs_sub-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-105" aria-labelledby="ui-id-104" role="tabpanel" aria-hidden="true" style="display: none;">
<ul class="js-global-accordion g-accordion-wrapper ui-accordion ui-widget ui-helper-reset" role="tablist">
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-106" aria-controls="ui-id-107"
aria-selected="false" aria-expanded="false" tabindex="0"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Missing item(s) from my order</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-107" aria-labelledby="ui-id-106" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-orders-not-received ">
<div class="sub-content">
<p> If you are missing 1 or more of the items you have ordered it may be down to the following:</p>
<p>- You may have not added it to your basket, please check your order confirmation and descriptions for the product you think may be missing. </p>
<p>- The item you are missing may have been out of stock, please check your emails (including junk/spam) to see if you have been sent a mail about this. The rest of your order will have been shipped.</p>
<p>- If it is a small item, please check in and amongst the other products in case it is hiding. </p>
<p>- You placed a large order which could mean your items are arriving in more than 1 bag, please check your dispatch email for more than 1 tracking link where you can find an update. </p>
<p>If none of the above apply and you are still missing your item please contact our Customer Service team within 14 days of your order being delivered and they’ll be happy to help.</p>
</div>
</div>
</div>
</li>
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-108" aria-controls="ui-id-109"
aria-selected="false" aria-expanded="false" tabindex="-1"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Why was my order cancelled?</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-109" aria-labelledby="ui-id-108" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-orders-cancelled ">
<div class="sub-content">
<p> If you've placed an order and received a cancellation email from us, we're really sorry. This will usually be because the stock wasn't in the warehouse when we processed your order. You'll get a cancellation email and a
refund via the original payment method used. The refund may take up to 7 days - this is the banking process and not something we can speed up. </p>
</div>
</div>
</div>
</li>
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-110" aria-controls="ui-id-111"
aria-selected="false" aria-expanded="false" tabindex="-1"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Can I cancel or edit my order?</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-111" aria-labelledby="ui-id-110" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-orders-cancel ">
<div class="sub-content">
<p>Unfortunately we're unable to make any changes to your order once placed as it’s processed immediately at the warehouse. You’ll need to place another order or return any unwanted items.</p>
</div>
</div>
</div>
</li>
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-112" aria-controls="ui-id-113"
aria-selected="false" aria-expanded="false" tabindex="-1"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Item out of stock</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-113" aria-labelledby="ui-id-112" role="tabpanel" aria-hidden="true" style="display: none;">
</div>
</li>
</ul>
</div>
</li>
</ul>
</div>
<div class="form-row cs-faq js-faq js-faqs-premier-delivery">
<ul class="js-global-accordion js-cs_faq-accordion cs_sub-accordion-wrapper cs_faq-accordion ui-accordion ui-widget ui-helper-reset" role="tablist">
<li class="js-global-accordion-item cs_sub-accordion-item">
<div class="js-global-accordion-header cs_sub-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-114" aria-controls="ui-id-115"
aria-selected="false" aria-expanded="false" tabindex="0"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Premier - Need a quick answer?</div>
<div class="cs_sub-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-115" aria-labelledby="ui-id-114" role="tabpanel" aria-hidden="true" style="display: none;">
<ul class="js-global-accordion g-accordion-wrapper ui-accordion ui-widget ui-helper-reset" role="tablist">
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-116" aria-controls="ui-id-117"
aria-selected="false" aria-expanded="false" tabindex="0"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>About Premier</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-117" aria-labelledby="ui-id-116" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-premier-about ">
<div class="sub-content">
<p>Our Premier delivery service gives you unlimited next day or standard delivery for a whole year for a one off payment. To take advantage add to bag (like you would a product) and the discount will be automatically applied
at checkout when selecting the next day or standard delivery options, this includes Click and Collect services as well. You will then receive unlimited FREE delivery and our standard FREE returns on your orders with no
minimum spend for a whole year, just don’t forget to select the next day or standard delivery options!</p>
<p>Premier customers will also receive exclusive offers and promotions via email.</p>
</div>
</div>
</div>
</li>
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-118" aria-controls="ui-id-119"
aria-selected="false" aria-expanded="false" tabindex="-1"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Check your eligibility for Premier</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-119" aria-labelledby="ui-id-118" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-premier-check ">
<div class="sub-content
postcode-lookup" data-id="UKNextDayDelivery">
<div class="postcode-lookup-response js-postcode-lookup-response">
<p>Your Postcode</p>
<p class="postcode-display js-postcode-display"></p>
<p class="name-wrapper">is eligible for Premier delivery</p>
</div>
<div class="js-postcode-check postcode-check-row">
<label for="postcode-check">Enter your Postcode:</label>
<div class="field-wrapper">
<input class="input-text postcode-check-input js-postcode-check-input" type="text" name="postcode-check" id="postcode-check" value="">
<button type="submit" class="btn-fixed-height-slim js-postcode-check-button" value="Check My Postcode">
<i class="icon-search"></i>
</button>
</div>
</div>
<p class="postcode-response-not-available">Premier delivery is not available to <span class="postcode-display js-postcode-display"></span></p>
<p class="reset-postcode"><a class="js-reset-lookup" href="#">Try different postcode</a></p>
</div>
</div>
</div>
</li>
</ul>
</div>
</li>
</ul>
</div>
<div class="form-row cs-faq js-faq js-faqs-disputed-delivery">
<ul class="js-global-accordion js-cs_faq-accordion cs_sub-accordion-wrapper cs_faq-accordion ui-accordion ui-widget ui-helper-reset" role="tablist">
<li class="js-global-accordion-item cs_sub-accordion-item">
<div class="js-global-accordion-header cs_sub-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-120" aria-controls="ui-id-121"
aria-selected="false" aria-expanded="false" tabindex="0"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Disputed Delivery - Need a quick answer?</div>
<div class="cs_sub-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-121" aria-labelledby="ui-id-120" role="tabpanel" aria-hidden="true" style="display: none;">
<ul class="js-global-accordion g-accordion-wrapper ui-accordion ui-widget ui-helper-reset" role="tablist">
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-122" aria-controls="ui-id-123"
aria-selected="false" aria-expanded="false" tabindex="0"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Where is my order?</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-123" aria-labelledby="ui-id-122" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-orders-online ">
<div class="sub-content">
<h5>Track your order here</h5>
<div class="js-load-indicator"></div>
<div class="order-track-form js-order-track-form-wrapper" data-form="dwfrm_ordertrack_bdddadae8536e4568965d1850f">
<fieldset form="dwfrm_ordertrack_bdddadae8536e4568965d1850f">
<div class="order-track-form-inner js-recaptcha-form-wrapper recaptcha-enabled">
<div class="order-track-form-group">
<div class="form-caption cs-order-track-caption">
<p class="check-order-copy">
</p>
<div class="content-asset cs-order-track-form-text "> Enter your order number. <br><em>Pssst...It's on your order confirmation or dispatch email</em>
</div>
<p></p>
</div>
<div class="order-track-form-group-inner">
<div class="form-row js-form-row orderNumber js-track-number track-number-row required">
<label class="form-label" for="dwfrm_ordertrack_orderNumber"><span class="form-label-value js-label-value">Enter your order number:</span></label>
<div class="field-wrapper js-field-wrapper">
<input class="input-text orderNumber required" type="text" id="dwfrm_ordertrack_orderNumber" name="dwfrm_ordertrack_orderNumber" value="" form="dwfrm_ordertrack_bdddadae8536e4568965d1850f" maxlength="255"
placeholder="Enter your order number">
</div>
</div>
<div class="form-row form-row-button js-recaptcha-wrapper" data-form="dwfrm_ordertrack_bdddadae8536e4568965d1850f">
<button type="submit" class="btn-fixed-height-slim js-order-track-button js-recaptcha" value="Track My Order" name="dwfrm_ordertrack_findorder" form="dwfrm_ordertrack_bdddadae8536e4568965d1850f">
<div class="content-asset cs-order-track-form-cta ">
<style>
.form-row-button .btn-fixed-height-slim {
background-color: #fff;
}
.order-track-form-group-inner button[disabled] {
color: #000;
}
</style> Find order
</div>
</button>
</div>
<div class="js-order-track-response" data-form="dwfrm_ordertrack_bdddadae8536e4568965d1850f"></div>
<div class="custom-error-wrapper" data-form="dwfrm_ordertrack_bdddadae8536e4568965d1850f"></div>
</div>
</div>
</div>
</fieldset>
</div>
<p>Your order could be in a couple of places: our warehouse, awaiting dispatch, with the courier on its way with the courier, or delivered. Got a dispatch email? Good news, it's on its way. You can track your order at the top
of this page using your order number. If you haven't got your dispatch email (don't forget to check those junk folders) your order is waiting to leave us. Once you have the dispatch email you can track it via the link in the
email or by using the track my order section at the top of this page.</p>
<p>If you don't have your order number with you, you can get it by logging into your account <u><strong><a href="https://www.warehousefashion.com/myaccount">here</a></strong></u> and then by going to 'Order History'.</p>
<p><u>Northern Ireland </u></p>
<p>Some deliveries to Northern Ireland will be shipped via the Republic of Ireland, this is nothing to worry about and happens due to the ferry connection that our carrier uses.</p>
</div>
</div>
</div>
</li>
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-124" aria-controls="ui-id-125"
aria-selected="false" aria-expanded="false" tabindex="-1"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Why is my order late?</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-125" aria-labelledby="ui-id-124" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-orders-late ">
<div class="sub-content">
<p>Are you sure it’s late? Please double check the delivery option you selected, cut off times for ordering and the date which we said it will be delivered by. You can check delivery timescales
<a href="https://www.warehousefashion.com/page/delivery.html"><span>here</span>.</a> If it's after 8pm on that date then it’s late. If it's before the advised delivery date and you've had your dispatch email, then it’s on
its way. Your delivery date has to have passed for us to be able to investigate where your order is. On rare occasions we do come up against a bump in the road. If your delivery date has passed, please contact
<strong><a data-anchor-click="true" href="#cs-folder-contact" title="Contact us">here</a></strong> and have your order number ready. </p>
</div>
</div>
</div>
</li>
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-126" aria-controls="ui-id-127"
aria-selected="false" aria-expanded="false" tabindex="-1"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Do you refund the delivery charge?</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-127" aria-labelledby="ui-id-126" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-refund-delivery-charge ">
<div class="sub-content">
<p>We'll refund your delivery charge if you return all of the items from the order and cancel your contract with us within 14 days for any countries within the EEA. You can cancel your contract
<strong><a href="https://www.warehousefashion.com/page/returns-policy.html">here</a></strong>. If you decide to keep one of the items, you need to pay for delivery. We don't refund delivery charge for those countries listed
outside of the EEA.</p>
<div> </div>
</div>
</div>
</div>
</li>
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-128" aria-controls="ui-id-129"
aria-selected="false" aria-expanded="false" tabindex="-1"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>My tracking is showing that my parcel is being returned to sender</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-129" aria-labelledby="ui-id-128" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-orders-tracking-return-to-sender ">
<div class="sub-content">
<p>The carrier has been unable to deliver your parcel to you (you may not have been in or they might not have been able to gain access to your property). If your tracking is showing as being returned to us you can wait for
your parcel to come back and we will give you a refund when it does. A typical refund will take up to 21 days, that’s 14 days for the parcel to arrive back at our warehouse and us processing with up to 7 days for it to make
its way through the banking system.</p>
<p>If the carrier was unable to deliver this time it may be worth considering when you next order to use an alternative delivery address where you know someone will be able to receive the parcel or selecting an alternative
delivery option at checkout e.g. time specific delivery or locker collection if offered in your delivery location. </p>
</div>
</div>
</div>
</li>
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-130" aria-controls="ui-id-131"
aria-selected="false" aria-expanded="false" tabindex="-1"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Delivery options & times</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-131" aria-labelledby="ui-id-130" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-orders-delivery ">
<div class="cs_sub2-accordion-content">
<br>
<span data-cmp="ShippingDescriptions" data-json-config="{
"WUKNextDayDelivery" : "Order before 10pm.",
"Inpost" : "Collection next day if ordered before 10pm.",
"pudo-expmyhermes" : "Arriving in shops between 12pm and 5pm if ordered before 10pm, Sunday to Friday or 7pm Saturdays.",
"WUKSuperSaver" : "Up to 5 working days.",
"WUKNorthernIrelandStandard" : "Up to 5 working days.",
"WUKnorthernirelandnextday" : "Up to 2 working days.",
"pudo-asda" : "Collection next day if ordered before 10pm, Sunday to Friday only.",
"pudo-myhermes" : "Up to 10 working days.",
"Inpoststandard" : "Collection in up to 5 days. *excluding Sundays."
}" class="js-cmp-inited js-cmp-ShippingDescriptions"></span>
<table class="del-table last-col-center customer-service-table">
<tbody>
<tr class="delivery-row delivery-header-row">
<th class="delivery-cell delivery-header-cell delivery-option-header-cell"> Delivery option </th>
<th class="delivery-cell delivery-header-cell delivery-times-header-cell"> Delivery times </th>
<th class="delivery-cell delivery-header-cell delivery-cost-header-cell"> Delivery cost </th>
</tr>
<tr class="delivery-row delivery-item-row">
<td class="delivery-cell delivery-item-cell delivery-option-item-cell" data-title="Delivery option"> UK Standard Delivery </td>
<td class="delivery-cell delivery-item-cell delivery-times-item-cell js-description-WUKSuperSaver" data-title="Delivery times">Up to 5 working days.</td>
<td class="delivery-cell delivery-item-cell delivery-cost-item-cell" data-title="Delivery cost"> £3.99 <span class="customer-service-cost-label">per order</span>
</td>
</tr>
<tr class="delivery-row delivery-item-row">
<td class="delivery-cell delivery-item-cell delivery-option-item-cell" data-title="Delivery option"> UK Next Day Delivery </td>
<td class="delivery-cell delivery-item-cell delivery-times-item-cell js-description-WUKNextDayDelivery" data-title="Delivery times">Order before 10pm.</td>
<td class="delivery-cell delivery-item-cell delivery-cost-item-cell" data-title="Delivery cost"> £5.99 <span class="customer-service-cost-label">per order</span>
</td>
</tr>
<tr class="delivery-row delivery-item-row">
<td class="delivery-cell delivery-item-cell delivery-option-item-cell" data-title="Delivery option"> Evri Standard Parcel Collection </td>
<td class="delivery-cell delivery-item-cell delivery-times-item-cell js-description-pudo-myhermes" data-title="Delivery times">Up to 10 working days.</td>
<td class="delivery-cell delivery-item-cell delivery-cost-item-cell" data-title="Delivery cost"> £3.99 <span class="customer-service-cost-label">per order</span>
</td>
</tr>
<tr class="delivery-row delivery-item-row">
<td class="delivery-cell delivery-item-cell delivery-option-item-cell" data-title="Delivery option"> Evri Next Day Parcel Collection </td>
<td class="delivery-cell delivery-item-cell delivery-times-item-cell js-description-pudo-expmyhermes" data-title="Delivery times">Arriving in shops between 12pm and 5pm if ordered before 10pm, Sunday to Friday or 7pm
Saturdays.</td>
<td class="delivery-cell delivery-item-cell delivery-cost-item-cell" data-title="Delivery cost"> £5.99 <span class="customer-service-cost-label">per order</span>
</td>
</tr>
<tr class="delivery-row delivery-item-row">
<td class="delivery-cell delivery-item-cell delivery-option-item-cell" data-title="Delivery option"> DPD Precise Delivery </td>
<td class="delivery-cell delivery-item-cell delivery-times-item-cell js-description-precise" data-title="Delivery times"> Select your preferred day and DPD will text you to organise a 1hr delivery slot between 11am-5pm
</td>
<td class="delivery-cell delivery-item-cell delivery-cost-item-cell" data-title="Delivery cost"> £7.99 <span class="customer-service-cost-label">per order</span>
</td>
</tr>
<tr class="delivery-row delivery-item-row">
<td class="delivery-cell delivery-item-cell delivery-option-item-cell" data-title="Delivery option"> Asda Next Day Parcel Collection </td>
<td class="delivery-cell delivery-item-cell delivery-times-item-cell js-description-pudo-asda" data-title="Delivery times">Collection next day if ordered before 10pm, Sunday to Friday only.</td>
<td class="delivery-cell delivery-item-cell delivery-cost-item-cell" data-title="Delivery cost"> £5.99 <span class="customer-service-cost-label">per order</span>
</td>
</tr>
</tbody>
</table>
<p><strong>Please note:</strong> postcode restrictions apply, for more details click <u><strong><a href="https://www.warehousefashion.com/page/delivery.html" title="Delivery Information">here</a></strong></u>.</p>
</div>
</div>
</div>
</li>
</ul>
</div>
</li>
</ul>
</div>
<div class="form-row cs-faq js-faq js-faqs-return-not-refunded">
<ul class="js-global-accordion js-cs_faq-accordion cs_sub-accordion-wrapper cs_faq-accordion ui-accordion ui-widget ui-helper-reset" role="tablist">
<li class="js-global-accordion-item cs_sub-accordion-item">
<div class="js-global-accordion-header cs_sub-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-132" aria-controls="ui-id-133"
aria-selected="false" aria-expanded="false" tabindex="0"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Return Not Refunded - Need a quick answer?</div>
<div class="cs_sub-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-133" aria-labelledby="ui-id-132" role="tabpanel" aria-hidden="true" style="display: none;">
<ul class="js-global-accordion g-accordion-wrapper ui-accordion ui-widget ui-helper-reset" role="tablist">
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-134" aria-controls="ui-id-135"
aria-selected="false" aria-expanded="false" tabindex="0"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>I can't see the refund on my bank statement?</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-135" aria-labelledby="ui-id-134" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-refunds-not-on-bank-statement ">
<div class="sub-content">
<p>Refunds may show up in a couple of places: <br><br> 1. Normally it shows on the day of refund confirmation by us (or up to 7 days after this date depending on your bank’s processing times) 2. If its not there, try looking
back to the date when you bought the items – some banks now highlight the refund credit against the initial debit date (or up to 7 days after this date depending on your bank’s processing time) <br><br> If you still can’t
see it, give us a shout on the <a href="#cs-folder-contact">Contact Us Section.</a>
</p>
<div> </div>
</div>
</div>
</div>
</li>
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-136" aria-controls="ui-id-137"
aria-selected="false" aria-expanded="false" tabindex="-1"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Have you received my returned items?</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-137" aria-labelledby="ui-id-136" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-received-returned-items ">
<div class="sub-content">
<p>It can take up to 14 days from the date of your return for your parcel to be delivered back to our warehouse and processed.</p>
<p>On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund back to your payment method. The funds should appear on your bank statement in up to 7 working days (how long
depends on your card issuer).</p>
<p>We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.</p>
</div>
</div>
</div>
</li>
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-138" aria-controls="ui-id-139"
aria-selected="false" aria-expanded="false" tabindex="-1"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Refunds</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-139" aria-labelledby="ui-id-138" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-refunds ">
<div class="sub-content">
<p>A typical refund will take up to 21 days, that’s 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system. </p>
<p>If you are using Royal Mail, Hermes or Collect+ the tracking will show it delivered to our nearest distribution centre. It can be up to 7 days from this point for item to be received into the Warehouse warehouse, where it
will be processed and refunded. You will receive an email when this has happened, from this it’s up to 7 days to show in your bank statement, this is dependent on your banks processing time.</p>
<p>If you paid for your order with a gift voucher or store credit, this will be credited back to your Warehouse account. Please note that the gift voucher or store credit amount will be refunded first on all returned orders
where a gift voucher or store credit has been used. </p>
<p>We’ll be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.</p>
<p>All returns are quality checked – items should be returned in a new and unused condition with labels attached and, wherever possible, sent back in the original packaging. Refunds will not be given if they do not comply with
our returns policy.</p>
<p>If you've waited more than 28 days with no email from us, please get in touch by going to the <a href="https://www.warehousefashion.com/customer-service#folder-cs-folder-contact">Contact Us</a> tab on this page.</p>
<p></p>
<div> </div>
</div>
</div>
</div>
</li>
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-140" aria-controls="ui-id-141"
aria-selected="false" aria-expanded="false" tabindex="-1"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Returns exemptions</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-141" aria-labelledby="ui-id-140" role="tabpanel" aria-hidden="true" style="display: none;">
</div>
</li>
</ul>
</div>
</li>
</ul>
</div>
<div class="form-row cs-faq js-faq js-faqs-returns-query">
<ul class="js-global-accordion js-cs_faq-accordion cs_sub-accordion-wrapper cs_faq-accordion ui-accordion ui-widget ui-helper-reset" role="tablist">
<li class="js-global-accordion-item cs_sub-accordion-item">
<div class="js-global-accordion-header cs_sub-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-142" aria-controls="ui-id-143"
aria-selected="false" aria-expanded="false" tabindex="0"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Returns - Need a quick answer?</div>
<div class="cs_sub-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-143" aria-labelledby="ui-id-142" role="tabpanel" aria-hidden="true" style="display: none;">
<ul class="js-global-accordion g-accordion-wrapper ui-accordion ui-widget ui-helper-reset" role="tablist">
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-144" aria-controls="ui-id-145"
aria-selected="false" aria-expanded="false" tabindex="0"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>How do I return?</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-145" aria-labelledby="ui-id-144" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-how-to-return ">
<div class="delivery-returns" data-locale="GB">
<div class="returns-update section">
</div>
<div class="section">
</div>
<div class="returns-information section" id="delivery-information">
<div class="content-asset returns-page-heading-main-box-intro ">
<h1>UK & INTERNATIONAL RETURNS</h1>
</div>
<div class="returns-steps-wrapper">
<div class="content-asset returns-page-information ">
<ul class="returns-steps">
<div class="text">
<div style="padding: 1px 10px; background: #ffffff; margin: 0 0 20px 0;">
<p>UK returns are £2 using the returns portal. £2 per parcel will be deducted from your refund amount. Returns are FREE for Warehouse Limitless customers.</p>
<p>For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office.
Please use a trackable service and keep your proof of postage receipt until after your refund is processed.</p>
<p>You've got 28 days to send something back to us from the day you receive it.</p>
</div>
</div>
<a href="https://warehouse.returns.international/" class="button" target="_blank" style="color: #ffffff; background-color: #000000; padding: 20px 20px; margin-bottom: 20px; ">START A RETURN</a><br>
<li class="step">
<div class="icon turqoise">1</div>
<div class="text">
<p>Repack your items.</p>
</div>
</li>
<li class="step">
<div class="icon turqoise">2</div>
<div class="text">
<p>Log in to our returns portal by clicking the ‘start return’ button. You will need your order number to start so please make a note of it before continuing. <br> (Your order number can be found in your ‘my
account’ section, on your order confirmation email or on your delivery label on the bag, it starts 2 – 3 letters followed by 9 digits)</p>
</div>
</li>
<li class="step">
<div class="icon turqoise">3</div>
<div class="text">
<p>Select your preferred return option (Print returns label at home or in store options).</p>
</div>
</li>
<li class="step">
<div class="icon turqoise">4</div>
<div class="text">
<p>Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage!</p>
</div>
</li>
<li class="step">
<div class="icon turqoise">5</div>
<div class="text">
<p>Keep an eye on your return tracking. You'll get an email once we receive your returned item.</p>
</div>
</li>
</ul>
<style>
.delivery-returns .returns-information ul.returns-steps li.step {
-webkit-align-items: normal;
-ms-flex-align: normal;
align-items: normal;
}
.delivery-returns .returns-information ul.returns-steps li.step .icon {
font-size: 36px;
color: #000000;
font-weight: bold;
margin: 0;
}
@media screen and (min-width: 1024px) {
.delivery-returns .returns-information ul.returns-steps li.step .icon {
-webkit-flex: 0 1 50px;
-ms-flex: 0 1 50px;
flex: 0 1 50px;
margin: 0;
}
}
.delivery-returns .returns-information .carrier-return .carrier-steps {
padding-right: 0;
}
@media screen and (min-width: 1024px) {
.delivery-returns .returns-information .carrier-return .carrier-steps {
width: 77%;
}
}
.delivery-returns .returns-information .carrier-return {
flex-direction: row-reverse;
-webkit-flex-direction: row-reverse;
padding: 10px 0;
}
@media screen and (min-width: 1024px) {
.delivery-returns .returns-information .carrier-return {
float: left;
width: 50%;
padding: 15px;
}
.delivery-returns .returns-information .carrier-return:nth-child(2n+1) {
clear: left
}
.cs_sub-accordion-content .delivery-returns .returns-information .carrier-return {
float: none;
width: 100%;
}
}
.delivery-returns .returns-information .carrier-return .icon {
padding-top: 10px;
}
@media screen and (max-width: 1023px) {
.delivery-returns .returns-information .carrier-return .carrier-image {
max-width: 25%;
}
.delivery-returns .returns-information .carrier-return .carrier-steps {
-webkit-flex: 0 0 75%;
-ms-flex: 0 0 75%;
flex: 0 0 75%;
}
}
@media screen and (min-width: 1023px) {
.delivery-returns .returns-information .carrier-return .carrier-image {
max-width: 25%;
}
.delivery-returns .returns-information .carrier-return .carrier-steps {
-webkit-flex: 0 0 70%;
-ms-flex: 0 0 70%;
flex: 0 0 70%;
}
}
.delivery-returns .returns-information .carrier-return .button {
margin: 10px 0;
}
.delivery-returns .returns-information .button {
min-width: 160px;
}
@media only screen and (min-width: 1024px) {
.delivery-returns .returns-information .button {
display: block;
margin: 20px auto 10px;
width: 25%;
float: none;
line-height: 40px;
text-align: center;
}
}
.delivery-returns .returns-information .carrier-return .carrier-steps.no-print:after,
.delivery-returns .returns-information .carrier-return .carrier-steps.print:before {
padding: 10px;
width: 10px;
}
.delivery-returns .returns-information .carrier-return .carrier-steps.print.no-print:after {
padding: 10px;
}
.delivery-returns .returns-information .carrier-return .carrier-steps.print.no-print:after {
right: 30px;
}
@media screen and (max-width: 767px) {
.delivery-returns .returns-information .carrier-return .carrier-image {
/*max-width: 40%*/
}
}
@media screen and (min-width: 768px) {
.delivery-returns .returns-information .carrier-return .carrier-steps {
max-width: none;
}
}
@media screen and (max-width: 1023px) {
.delivery-returns .returns-information .carrier-return .carrier-steps.print.no-print:before {
left: -22px;
}
}
@media screen and (max-width: 1024px) {
.delivery-returns .returns-information .carrier-return .carrier-steps.print+.carrier-image,
.delivery-returns .returns-information .carrier-return .carrier-steps.no-print+.carrier-image {
padding-top: 30px;
}
}
@media only screen and (min-width: 768px) {
.delivery-returns .returns-information ul.returns-steps li.step .action {
padding-left: 0;
}
}
.cs_sub-accordion-content .delivery-returns .returns-information {
padding: 0;
background: none !important;
}
.returns-page-information .returns-steps .step .text {
display: flex !important;
flex-flow: row wrap;
flex-direction: row;
justify-content: space-between;
align-items: center;
}
.returns-page-information .returns-steps .step a.button,
.delivery-returns .returns-information ul.returns-steps li.step .get-label-section .button {
color: #fff;
line-height: 40px;
text-align: center;
margin-left: auto;
min-width: 131px;
}
a.button.get-label-btn.js-get-label-btn {
width: 100px !important;
}
@media screen and (max-width: 769px) {
a.button.get-label-btn.js-get-label-btn {
width: 100% !important;
}
}
</style>
<div class="text">
</div>
</div>
</div>
<div class="returns-information section" id="international-returns">
<div class="returns-steps-wrapper">
<div class="content-asset returns-page-international ">
<div style="padding: 1px 10px; background: #f0f0f0; margin: 0 0 20px 0;">
<p>We've gone paperless! You'll no longer receive a delivery note in your parcel.</p>
<p>For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place.</p>
<p>Please visit <a href="https://www.warehousefashion.com/customer-service#folder-cs-folder-returns" title="FAQs"><u>FAQs</u> </a> for more information.</p>
</div>
</div>
</div>
</div>
</div>
<div class="section">
</div>
</div>
</div>
</div>
</li>
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-146" aria-controls="ui-id-147"
aria-selected="false" aria-expanded="false" tabindex="-1"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>I don't have the invoice from my parcel, can I return?</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-147" aria-labelledby="ui-id-146" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-no-invoice-can-i-return ">
<div class="sub-content">
<p> We've gone paperless! You'll no longer receive a delivery note in your parcel. Use the returns portal to get your trackable returns label.</p>
<p>Ready to Return? <a href="https://www.warehousefashion.com/page/returns-information.html">Click here</a></p>
</div>
</div>
</div>
</li>
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-148" aria-controls="ui-id-149"
aria-selected="false" aria-expanded="false" tabindex="-1"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>I am outside of the returns policy, can I return?</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-149" aria-labelledby="ui-id-148" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-out-of-returns-period ">
<div class="sub-content">
<p> You've got 28 days to send something back to us from the day you receive it. Unfortunately we cannot accept returns after this time.</p>
<p>Ready to Return? <a href="https://www.warehousefashion.com/page/returns-information.html" target="_blank">Click here</a></p>
</div>
</div>
</div>
</li>
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-150" aria-controls="ui-id-151"
aria-selected="false" aria-expanded="false" tabindex="-1"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>I don't have the original packaging, can I return?</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-151" aria-labelledby="ui-id-150" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-no-original-packaging ">
<div class="sub-content">
<p>Yes, just pop your items in something non see-through, sealable & waterproof.</p>
<p>Ready to Return? <a href="https://www.warehousefashion.com/page/returns-information.html">Click here</a></p>
</div>
</div>
</div>
</li>
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-152" aria-controls="ui-id-153"
aria-selected="false" aria-expanded="false" tabindex="-1"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Can I return more than one order?</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-153" aria-labelledby="ui-id-152" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-return-more-than-one-order ">
<div class="sub-content">
<p> Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund. </p>
<p>Ready to Return? <a href="https://www.warehousefashion.com/page/returns.html">Click here</a></p>
</div>
</div>
</div>
</li>
</ul>
</div>
</li>
</ul>
</div>
<div class="form-row cs-faq js-faq js-faqs-order-query">
<ul class="js-global-accordion js-cs_faq-accordion cs_sub-accordion-wrapper cs_faq-accordion ui-accordion ui-widget ui-helper-reset" role="tablist">
<li class="js-global-accordion-item cs_sub-accordion-item">
<div class="js-global-accordion-header cs_sub-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-154" aria-controls="ui-id-155"
aria-selected="false" aria-expanded="false" tabindex="0"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Order - Need a quick answer?</div>
<div class="cs_sub-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-155" aria-labelledby="ui-id-154" role="tabpanel" aria-hidden="true" style="display: none;">
<ul class="js-global-accordion g-accordion-wrapper ui-accordion ui-widget ui-helper-reset" role="tablist">
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-156" aria-controls="ui-id-157"
aria-selected="false" aria-expanded="false" tabindex="0"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Where is my order?</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-157" aria-labelledby="ui-id-156" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-orders-online ">
<div class="sub-content">
<h5>Track your order here</h5>
<div class="js-load-indicator"></div>
<div class="order-track-form js-order-track-form-wrapper" data-form="dwfrm_ordertrack_00bfc34f1adccd1a557a24a9f9">
<fieldset form="dwfrm_ordertrack_00bfc34f1adccd1a557a24a9f9">
<div class="order-track-form-inner js-recaptcha-form-wrapper recaptcha-enabled">
<div class="order-track-form-group">
<div class="form-caption cs-order-track-caption">
<p class="check-order-copy">
</p>
<div class="content-asset cs-order-track-form-text "> Enter your order number. <br><em>Pssst...It's on your order confirmation or dispatch email</em>
</div>
<p></p>
</div>
<div class="order-track-form-group-inner">
<div class="form-row js-form-row orderNumber js-track-number track-number-row required">
<label class="form-label" for="dwfrm_ordertrack_orderNumber"><span class="form-label-value js-label-value">Enter your order number:</span></label>
<div class="field-wrapper js-field-wrapper">
<input class="input-text orderNumber required" type="text" id="dwfrm_ordertrack_orderNumber" name="dwfrm_ordertrack_orderNumber" value="" form="dwfrm_ordertrack_00bfc34f1adccd1a557a24a9f9" maxlength="255"
placeholder="Enter your order number">
</div>
</div>
<div class="form-row form-row-button js-recaptcha-wrapper" data-form="dwfrm_ordertrack_00bfc34f1adccd1a557a24a9f9">
<button type="submit" class="btn-fixed-height-slim js-order-track-button js-recaptcha" value="Track My Order" name="dwfrm_ordertrack_findorder" form="dwfrm_ordertrack_00bfc34f1adccd1a557a24a9f9">
<div class="content-asset cs-order-track-form-cta ">
<style>
.form-row-button .btn-fixed-height-slim {
background-color: #fff;
}
.order-track-form-group-inner button[disabled] {
color: #000;
}
</style> Find order
</div>
</button>
</div>
<div class="js-order-track-response" data-form="dwfrm_ordertrack_00bfc34f1adccd1a557a24a9f9"></div>
<div class="custom-error-wrapper" data-form="dwfrm_ordertrack_00bfc34f1adccd1a557a24a9f9"></div>
</div>
</div>
</div>
</fieldset>
</div>
<p>Your order could be in a couple of places: our warehouse, awaiting dispatch, with the courier on its way with the courier, or delivered. Got a dispatch email? Good news, it's on its way. You can track your order at the top
of this page using your order number. If you haven't got your dispatch email (don't forget to check those junk folders) your order is waiting to leave us. Once you have the dispatch email you can track it via the link in the
email or by using the track my order section at the top of this page.</p>
<p>If you don't have your order number with you, you can get it by logging into your account <u><strong><a href="https://www.warehousefashion.com/myaccount">here</a></strong></u> and then by going to 'Order History'.</p>
<p><u>Northern Ireland </u></p>
<p>Some deliveries to Northern Ireland will be shipped via the Republic of Ireland, this is nothing to worry about and happens due to the ferry connection that our carrier uses.</p>
</div>
</div>
</div>
</li>
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-158" aria-controls="ui-id-159"
aria-selected="false" aria-expanded="false" tabindex="-1"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Why is my order late?</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-159" aria-labelledby="ui-id-158" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-orders-late ">
<div class="sub-content">
<p>Are you sure it’s late? Please double check the delivery option you selected, cut off times for ordering and the date which we said it will be delivered by. You can check delivery timescales
<a href="https://www.warehousefashion.com/page/delivery.html"><span>here</span>.</a> If it's after 8pm on that date then it’s late. If it's before the advised delivery date and you've had your dispatch email, then it’s on
its way. Your delivery date has to have passed for us to be able to investigate where your order is. On rare occasions we do come up against a bump in the road. If your delivery date has passed, please contact
<strong><a data-anchor-click="true" href="#cs-folder-contact" title="Contact us">here</a></strong> and have your order number ready. </p>
</div>
</div>
</div>
</li>
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-160" aria-controls="ui-id-161"
aria-selected="false" aria-expanded="false" tabindex="-1"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Missing items from my order?</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-161" aria-labelledby="ui-id-160" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-orders-not-received ">
<div class="sub-content">
<p> If you are missing 1 or more of the items you have ordered it may be down to the following:</p>
<p>- You may have not added it to your basket, please check your order confirmation and descriptions for the product you think may be missing. </p>
<p>- The item you are missing may have been out of stock, please check your emails (including junk/spam) to see if you have been sent a mail about this. The rest of your order will have been shipped.</p>
<p>- If it is a small item, please check in and amongst the other products in case it is hiding. </p>
<p>- You placed a large order which could mean your items are arriving in more than 1 bag, please check your dispatch email for more than 1 tracking link where you can find an update. </p>
<p>If none of the above apply and you are still missing your item please contact our Customer Service team within 14 days of your order being delivered and they’ll be happy to help.</p>
</div>
</div>
</div>
</li>
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-162" aria-controls="ui-id-163"
aria-selected="false" aria-expanded="false" tabindex="-1"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Why was my order cancelled?</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-163" aria-labelledby="ui-id-162" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-orders-cancelled ">
<div class="sub-content">
<p> If you've placed an order and received a cancellation email from us, we're really sorry. This will usually be because the stock wasn't in the warehouse when we processed your order. You'll get a cancellation email and a
refund via the original payment method used. The refund may take up to 7 days - this is the banking process and not something we can speed up. </p>
</div>
</div>
</div>
</li>
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-164" aria-controls="ui-id-165"
aria-selected="false" aria-expanded="false" tabindex="-1"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Can I cancel or edit my order?</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-165" aria-labelledby="ui-id-164" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-orders-cancel ">
<div class="sub-content">
<p>Unfortunately we're unable to make any changes to your order once placed as it’s processed immediately at the warehouse. You’ll need to place another order or return any unwanted items.</p>
</div>
</div>
</div>
</li>
</ul>
</div>
</li>
</ul>
</div>
<div class="form-row cs-faq js-faq js-faqs-website-account-query">
<ul class="js-global-accordion js-cs_faq-accordion cs_sub-accordion-wrapper cs_faq-accordion ui-accordion ui-widget ui-helper-reset" role="tablist">
<li class="js-global-accordion-item cs_sub-accordion-item">
<div class="js-global-accordion-header cs_sub-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-166" aria-controls="ui-id-167"
aria-selected="false" aria-expanded="false" tabindex="0"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Account Query - Need a quick answer?</div>
<div class="cs_sub-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-167" aria-labelledby="ui-id-166" role="tabpanel" aria-hidden="true" style="display: none;">
<ul class="js-global-accordion g-accordion-wrapper ui-accordion ui-widget ui-helper-reset" role="tablist">
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-168" aria-controls="ui-id-169"
aria-selected="false" aria-expanded="false" tabindex="0"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>How do I change my email address?</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-169" aria-labelledby="ui-id-168" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-account-email-change ">
<div class="sub-content">
<p>For customer account security we do not allow change of email address, if you need to use an alternative email address please create a new account.</p>
</div>
</div>
</div>
</li>
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-170" aria-controls="ui-id-171"
aria-selected="false" aria-expanded="false" tabindex="-1"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>How do I change my delivery address?</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-171" aria-labelledby="ui-id-170" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-account-delivery-address ">
<div class="sub-content">
<p>Log in your <u><strong><a href="https://www.warehousefashion.com/myaccount">account</a></strong></u>, select "addresses" to add a new one or edit an existing one.</p>
</div>
</div>
</div>
</li>
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-172" aria-controls="ui-id-173"
aria-selected="false" aria-expanded="false" tabindex="-1"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>How do I change my contact preferences?</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-173" aria-labelledby="ui-id-172" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-account-contact-preferences ">
<div class="sub-content">
<p>You can choose how you'd want us to contact you. If you don't want to hear about great new offers, just simply log into your <u><strong><a href="https://www.warehousefashion.com/myaccount">account</a></strong></u>, click on
contact preferences and untick the boxes.</p>
</div>
</div>
</div>
</li>
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-174" aria-controls="ui-id-175"
aria-selected="false" aria-expanded="false" tabindex="-1"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>How do I change my password?</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-175" aria-labelledby="ui-id-174" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-account-change-password ">
<div class="sub-content">
<p>If you know your password its simple! Log into your <u><strong><a href="https://www.warehousefashion.com/myaccount">account</a></strong></u> using your current password, then under the account information section, you have
the option to change your password. If you've forgotten your password, at the account log in page select the forgotten password option and follow the steps to reset. If that doesn't work, please get in touch by going to the
'contact us' tab on this page.</p>
</div>
</div>
</div>
</li>
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-176" aria-controls="ui-id-177"
aria-selected="false" aria-expanded="false" tabindex="-1"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>How do I change my payment details?</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-177" aria-labelledby="ui-id-176" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-account-change-payment-details ">
<div class="sub-content">
<p>Log into your <u><strong><a href="https://www.warehousefashion.com/myaccount">account</a></strong></u>, select payment details and either add, delete or edit your payment options.</p>
</div>
</div>
</div>
</li>
</ul>
</div>
</li>
</ul>
</div>
<div class="form-row cs-faq js-faq js-faqs-missing-incorrect-or-faulty-item">
<ul class="js-global-accordion js-cs_faq-accordion cs_sub-accordion-wrapper cs_faq-accordion ui-accordion ui-widget ui-helper-reset" role="tablist">
<li class="js-global-accordion-item cs_sub-accordion-item">
<div class="js-global-accordion-header cs_sub-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-178" aria-controls="ui-id-179"
aria-selected="false" aria-expanded="false" tabindex="0"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Missing, faulty or incorrect item - Need a quick answer?</div>
<div class="cs_sub-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-179" aria-labelledby="ui-id-178" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="sub-content">
<p>We will get this fixed for you ASAP</p>
<p>Please send us an email with the following information:</p>
<ul>
<li>Your name</li>
<li>Order number</li>
<li>Product name and code (this can be found on your order confirmation email)</li>
<li>Description of the fault</li>
<p>You won’t be able to attach an image of the faulty item just yet but make sure you have one ready for when you receive a reply from us. Please wait until you’ve spoken to our Customer Care team before you return anything so we
can make sure we get the correct item to you as quickly as possible. </p>
</ul>
</div>
</div>
</li>
</ul>
</div>
<div class="form-row cs-faq js-faq js-faqs-payment-query">
<ul class="js-global-accordion js-cs_faq-accordion cs_sub-accordion-wrapper cs_faq-accordion ui-accordion ui-widget ui-helper-reset" role="tablist">
<li class="js-global-accordion-item cs_sub-accordion-item">
<div class="js-global-accordion-header cs_sub-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-180" aria-controls="ui-id-181"
aria-selected="false" aria-expanded="false" tabindex="0"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Payment - Need a quick answer?</div>
<div class="cs_sub-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-181" aria-labelledby="ui-id-180" role="tabpanel" aria-hidden="true" style="display: none;">
<ul class="js-global-accordion g-accordion-wrapper ui-accordion ui-widget ui-helper-reset" role="tablist">
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-182" aria-controls="ui-id-183"
aria-selected="false" aria-expanded="false" tabindex="0"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Promotions & discounts</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-183" aria-labelledby="ui-id-182" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-promo-code-issues ">
<div class="sub-content">
<p>If you have a promo code/discount code please enter it at the billing and payment step of the checkout – it can’t be applied on an order that has already been placed.</p>
<p>Having issues redeeming your discount?</p>
<ul>
<li>- Your code might have expired.</li>
<li>- You can only use one code at a time.</li>
<li>- Some of our codes only work when you select a specific delivery option such as our next-day delivery service.</li>
<li>- Double check you haven't mistyped the code.</li>
<li>- Check you've only picked products valid in the promotion.</li>
</ul>
</div>
</div>
</div>
</li>
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-184" aria-controls="ui-id-185"
aria-selected="false" aria-expanded="false" tabindex="-1"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>How do I use a gift voucher?</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-185" aria-labelledby="ui-id-184" role="tabpanel" aria-hidden="true" style="display: none;">
</div>
</li>
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-186" aria-controls="ui-id-187"
aria-selected="false" aria-expanded="false" tabindex="-1"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Apple Pay</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-187" aria-labelledby="ui-id-186" role="tabpanel" aria-hidden="true" style="display: none;">
</div>
</li>
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-188" aria-controls="ui-id-189"
aria-selected="false" aria-expanded="false" tabindex="-1"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>How can I pay for my order?</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-189" aria-labelledby="ui-id-188" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-howcanipay ">
<div class="sub-content">
<p><span style="font-size:18px;"><strong>Payment options</strong></span></p>
<p>We accept the following payment cards: Visa, Visa Debit, MasterCard, Maestro, Electron, American Express, PayPal.</p>
<p><img class="lazyload" alt="" data-url="https://www.warehousefashion.com/on/demandware.static/-/Library-Sites-warehouse-global-content/default/dw294f0af1/images/payment-method-icons/PAYMENT_STRIP_WHO_SEPT21UPDATE.svg"
title=""></p>
<p><strong>Please note:</strong> All payments must be made online when placing your order. We do not have the ability to place an order on your behalf.</p>
<p>When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account.</p>
<p><span style="font-size:18px;">Gift Vouchers</span></p>
<p>If you've been gifted a Warehouse voucher/gift certificate, then please contact customer service.</p>
</div>
<br>
<div class="sub-content"><span class="banner-below-nav-title" style="color:#000000 !important"><img class="lazyload" alt=""
data-url="https://www.warehousefashion.com/on/demandware.static/-/Library-Sites-warehouse-global-content/default/dwfd652ec3/images/payment-method-icons/ApplePayLogoCS.png" title=""></span>
<p><span style="font-size:16px;"><span style="font-family:Verdana,Geneva,sans-serif;"><strong><span style="line-height:107%"><span style="line-height:107%"></span></span></strong></span></span></p>
<p class="x" style="margin:0cm 0cm 0.0001pt"><span style="font-size:12pt"><span style="font-family:"Times New Roman",serif"><span style="font-family:"Calibri",sans-serif"><span
style="color:black"></span></span></span></span></p>
<p class="x" style="margin:0cm 0cm 0.0001pt"> </p>
<p class="x" style="margin:0cm 0cm 0.0001pt"><span style="font-size:14px;"><span style="font-family:Verdana,Geneva,sans-serif;"><b><span style="color:black">APPLE PAY – FAQ </span></b><span
style="color:black"></span></span></span></p>
<p class="x" style="margin:0cm 0cm 0.0001pt"> </p>
<p class="x" style="margin:0cm 0cm 0.0001pt"><span style="font-size:12px;"><span style="font-family:Verdana,Geneva,sans-serif;"><span style="color:black">Yay for <b>Apple Pay</b>! You can now pay for your orders with
<b>Apple Pay</b> using a Visa, Mastercard or American Express Card on all devices which support <b>Apple Pay*</b>.</span></span></span></p>
<p class="x" style="margin:0cm 0cm 0.0001pt"> </p>
<p class="x" style="margin:0cm 0cm 0.0001pt"><span style="font-size:12px;"><span style="font-family:Verdana,Geneva,sans-serif;"><b><span style="color:black">How to Pay:</span></b><span style="color:black"></span></span></span>
</p>
<p class="x" style="margin:0cm 0cm 0.0001pt"><span style="font-size:12px;"><span style="font-family:Verdana,Geneva,sans-serif;"><span style="color:black">It’s simple! Make sure you have Apple Pay set up on your device. Then,
all you need to do is add the items to your basket, choose your preferred delivery option and then when you reach checkout, select the <b>Apple Pay</b> option as your payment method.</span></span></span></p>
<p class="x" style="margin:0cm 0cm 0.0001pt"><span style="font-size:12px;"><span style="font-family:Verdana,Geneva,sans-serif;"> </span></span></p>
<p class="x" style="margin:0cm 0cm 0.0001pt"><span style="font-size:12px;"><span style="font-family:Verdana,Geneva,sans-serif;"><span style="color:black">Once you’re happy with your order
<b>tap the Touch ID** or glance at your iPhone for Face ID and pay!</b></span></span></span></p>
<p class="x" style="margin:0cm 0cm 0.0001pt"><span style="font-size:12px;"><span style="font-family:Verdana,Geneva,sans-serif;"> <span style="color:black"></span></span></span></p>
<p class="x" style="margin:0cm 0cm 0.0001pt"><span style="font-size:12px;"><span style="font-family:Verdana,Geneva,sans-serif;"><span style="background:white"><span style="color:black"><span style="letter-spacing:.4pt">Once
the order has successfully gone through you will then be sent an order confirmation email. </span></span></span><span style="color:black"></span></span></span></p>
<p class="x" style="margin:0cm 0cm 0.0001pt"><span style="font-size:12px;"><span style="font-family:Verdana,Geneva,sans-serif;"> <span style="color:black"></span></span></span></p>
<p class="x" style="margin:0cm 0cm 0.0001pt"><span style="font-size:12px;"><span style="font-family:Verdana,Geneva,sans-serif;"><span style="color:black"><span style="letter-spacing:.4pt">Please
note, <b>you won't be able to select Apple Pay if you've applied a gift voucher. </b></span></span></span></span><span style="font-size:12px;"><span style="font-family:Verdana,Geneva,sans-serif;"><span
style="color:black"><span style="letter-spacing:.4pt"><b> </b></span></span></span></span></p>
<p class="x" style="margin:0cm 0cm 0.0001pt"> </p>
<p class="x" style="margin:0cm 0cm 0.0001pt"><span style="font-size:11px;"><span style="font-family:Verdana,Geneva,sans-serif;"> </span></span></p>
<p class="x" style="margin:0cm 0cm 0.0001pt"><span style="font-size:9px;"><span style="font-family:Verdana,Geneva,sans-serif;"><span style="background:white"><span style="color:black"><span style="letter-spacing:.4pt">*If you
are using Apple Pay on a Mac device, this payment option will only be available on Safari whilst using the Mac OS Sierra operating system.</span></span></span><span style="color:black"></span></span></span></p>
<p class="x" style="margin:0cm 0cm 0.0001pt"><span style="font-size:9px;"><span style="font-family:Verdana,Geneva,sans-serif;"><span style="background:white"><span style="color:black"><span style="letter-spacing:.4pt">**If you
have a Mac with Touch Bar, you will be able to verify your payment using the Touch ID sensor on your MacBook Pro keyboard. If not, you will need to make sure your phone or Apple watch is nearby in order to
verify them remotely. </span></span></span><span style="color:black"></span></span></span></p>
<p style="margin-bottom:8pt; margin-left:0cm; margin-right:0cm; margin-top:0cm"><span style="font-family:Verdana,Geneva,sans-serif;"><span style="font-size:9px"><span style="background-color:white"><span
style="line-height:normal"><span style="letter-spacing:.4pt"></span></span></span></span></span></p>
<p style="margin-bottom:8pt; margin-left:0cm; margin-right:0cm; margin-top:0cm"><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif"></span></span></span></p>
<p style="margin-bottom:8pt; margin-left:0cm; margin-right:0cm; margin-top:0cm"><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif"></span></span></span></p>
<p><span style="font-size:12px"></span></p>
</div>
<br>
<div class="sub-content"><span class="banner-below-nav-title"><img class="lazyload" style="max-width: 103px;" data-url="https://media.boohoo.com/i/boohooamplience/em_icon_klarna_2" title=""></span>
<p><b>Pay In 3 Payments</b></p>
<p><strong></strong> Shop now and pay later in three equal payments that let you spread the cost of your purchase, with no added charges.<br>
<br>
<strong>Pay nothing extra.</strong> Three equal payments are automatically collected every 30 days from your debit or credit card. The total amount charged to your card is no greater than if you simply paid for the entire
purchase up front (provided the agreed payment schedule is followed).<br>
</p>
<p>All you need is:</p>
<p>An UK bank account</p>
<p>To be over 18 years of age</p>
<p>A UK residents address</p>
<p><b>For a full list of FAQs please click <a href="https://www.warehousefashion.com/page/klarna.html?payment_calc">here</a></b></p>
<p>Please spend responsibly. Borrowing more than you can afford could seriously affect your financial status. Make sure you can afford your monthly repayments on time. For any more info just click
<a href="https://www.klarna.com/uk/customer-service/csc/pay-later-in-3/" target="blank" title="Klarna">here</a> as Klarna are right on hand for quick and simple, self service solutions.</p>
<p>Oasis acts as an introducer and not a lender of unregulated credit products provided [exclusively] by Klarna Bank AB (publ). Credit is only available to permanent UK residents aged 18+, subject to status, terms and
conditions apply. Please note that the following products are not regulated by the FCA: [Pay in 30 days and Pay in 3 instalments]</p>
<p><b>Customer Service</b></p>
<p>For customer service queries you can contact the Klarna customer service team <a href="https://www.klarna.com/uk/customer-service/" target="blank" title="Klarna">here</a></p>
<p> See <a href="https://www.klarna.com/uk/terms-and-conditions/" target="blank" title="Klarna">here </a> for further information about Klarna. </p>
</div>
<br>
<div class="sub-content"><span class="banner-below-nav-title" style="color:#000000 !important"><img class="lazyload" alt=""
data-url="https://www.warehousefashion.com/on/demandware.static/-/Library-Sites-warehouse-global-content/default/dw25e52261/images/payment-method-icons/WHO_LAYBUY_LOGO.png" title=""></span>
<p><span style="color:#003399"><span style="font-size:18px">Get it now. Pay it in 6. Interest free. Easy.</span></span></p>
<p>Pay for your purchases over<strong> </strong><strong>6 automatic weekly payments on the day of your choice,</strong> interest free.</p>
<p><strong>Pay nothing extra</strong>. If you make repayments on time, you'll only ever pay the price of the item you've purchased. The only fees that may apply are late fees for missed payments.</p>
<p><strong><span style="font-size:14px"><span style="color:#003399">Simply select Laybuy as your payment method at checkout.</span></span><span style="font-size:14px"><span style="color:#000099"></span></span></strong></p>
<p><span style="font-size:14px">All you need is:</span></p>
<ol>
<li>A UK credit or debit card</li>
<li>To be over 18 years of age</li>
<li>A UK residents address</li>
</ol>
<p><b>For a full list of FAQs please click <a href="https://www.warehousefashion.com/page/laybuy.html?payment_calc">here</a></b></p>
<p>Please see <a href="https://www.laybuy.com/uk/consumer-terms" target="blank" title="Laybuy">here</a> for Laybuy Terms and Conditions.</p>
</div>
<br>
<div class="sub-content"><span class="banner-below-nav-title" style="color:#000000 !important"><img class="lazyload" style="max-width:103px;"
data-url="https://www.warehousefashion.com/on/demandware.static/-/Library-Sites-warehouse-global-content/default/dw3eddbd70/images/payment-method-icons/WHO_CLEARPAY_LOGO.png" title=""></span>
<p><span style="font-size:18px">Shop Now. Wear Now. Pay It In 4</span></p>
<p>Pay for your purchases over<strong> </strong><strong>4 automatic fortnightly installments.</strong></p>
<p><strong>Pay nothing extra</strong>. If you make repayments on time, you'll only ever pay the price of the item you've purchased. The only fees that may apply are late fees for missed payments.</p>
<p><span style="font-size:14px">Select Clearpay as your payment method at checkout. </span></p>
<p><span style="font-size:14px">All you need is:</span></p>
<ol>
<li>A UK credit or debit card</li>
<li>To be over 18 years of age</li>
<li>A UK residents address</li>
<li> </li>
</ol>
<p><strong><span style="font-size:14px">Customer Services</span></strong></p>
<p><span style="font-size:12px">Clearpay Customer inquiries will be addressed by the Customer Support team here:<a href="https://help.clearpay.co.uk/hc/en-gb" target="blank" title="Dispute Form">help.clearpay.com</a></span>
</p>
<p><b>For a full list of FAQs please click <a href="https://www.warehousefashion.com/page/clearpay.html?payment_calc">here</a></b></p>
<p>Clearpay lends you a fixed amount of credit to allow you to pay for your purchase over 4 instalments, due every two weeks. To be eligible for credit from Clearpay, you must be a permanent UK resident (excl Channel Islands),
aged 18+. Further eligibility criteria and <a href="https://www.clearpay.co.uk/en-GB/terms-of-service" target="blank" title="Clearpay">T&Cs' </a> apply.</p>
<p>Clearpay Finance Ltd. Make sure you can make your repayments on time by each due date to avoid late fees. Not paying on time will lead to a late fee of £6 and, if your order is worth more than £24, a further late fee of £6
if it is still overdue after 7 days. The total amount of late fees you may be charged will depend on your order value. If you fail to pay on time, your Clearpay debt may be passed to a debt collection agency and this may
affect your ability to use Clearpay in future.</p>
<p>We encourage you to use Clearpay responsibly.</p>
</div>
</div>
</div>
</li>
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-190" aria-controls="ui-id-191"
aria-selected="false" aria-expanded="false" tabindex="-1"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Gift voucher not working</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-191" aria-labelledby="ui-id-190" role="tabpanel" aria-hidden="true" style="display: none;">
</div>
</li>
</ul>
</div>
</li>
</ul>
</div>
<div class="form-row cs-faq js-faq js-faqs-incorrect-item">
<ul class="js-global-accordion js-cs_faq-accordion cs_sub-accordion-wrapper cs_faq-accordion ui-accordion ui-widget ui-helper-reset" role="tablist">
<li class="js-global-accordion-item cs_sub-accordion-item">
<div class="js-global-accordion-header cs_sub-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-192" aria-controls="ui-id-193"
aria-selected="false" aria-expanded="false" tabindex="0"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Incorrect Item - Need a quick answer?</div>
<div class="cs_sub-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-193" aria-labelledby="ui-id-192" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="sub-content">
<p>We will get this fixed for you ASAP</p>
<p>Please send us an email with the following information:</p>
<ul>
<li>Your name</li>
<li>Order number</li>
<li>Product name and code of the item ordered</li>
<li>Product name and code of the item received</li>
<li>Picture of the incorrect item and a description of the incorrect item received</li>
<p>You won’t be able to attach an image of the incorrect item just yet but make sure you have one ready for when you receive a reply from us. Please wait until you’ve spoken to our Customer Care team before you return anything so we
can make sure we get the correct item to you as quickly as possible. </p>
</ul>
</div>
</div>
</li>
</ul>
</div>
<div class="form-row cs-faq js-faq js-faqs-default">
<ul class="js-global-accordion js-cs_faq-accordion cs_sub-accordion-wrapper cs_faq-accordion ui-accordion ui-widget ui-helper-reset" role="tablist">
<li class="js-global-accordion-item cs_sub-accordion-item">
<div class="js-global-accordion-header cs_sub-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-194" aria-controls="ui-id-195"
aria-selected="false" aria-expanded="false" tabindex="0"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Need a quick answer?</div>
<div class="cs_sub-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-195" aria-labelledby="ui-id-194" role="tabpanel" aria-hidden="true" style="display: none;">
<ul class="js-global-accordion g-accordion-wrapper ui-accordion ui-widget ui-helper-reset" role="tablist">
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-196" aria-controls="ui-id-197"
aria-selected="false" aria-expanded="false" tabindex="0"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Where is my order?</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-197" aria-labelledby="ui-id-196" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-orders-online ">
<div class="sub-content">
<h5>Track your order here</h5>
<div class="js-load-indicator"></div>
<div class="order-track-form js-order-track-form-wrapper" data-form="dwfrm_ordertrack_7257db31533d85120dd40adb85">
<fieldset form="dwfrm_ordertrack_7257db31533d85120dd40adb85">
<div class="order-track-form-inner js-recaptcha-form-wrapper recaptcha-enabled">
<div class="order-track-form-group">
<div class="form-caption cs-order-track-caption">
<p class="check-order-copy">
</p>
<div class="content-asset cs-order-track-form-text "> Enter your order number. <br><em>Pssst...It's on your order confirmation or dispatch email</em>
</div>
<p></p>
</div>
<div class="order-track-form-group-inner">
<div class="form-row js-form-row orderNumber js-track-number track-number-row required">
<label class="form-label" for="dwfrm_ordertrack_orderNumber"><span class="form-label-value js-label-value">Enter your order number:</span></label>
<div class="field-wrapper js-field-wrapper">
<input class="input-text orderNumber required" type="text" id="dwfrm_ordertrack_orderNumber" name="dwfrm_ordertrack_orderNumber" value="" form="dwfrm_ordertrack_7257db31533d85120dd40adb85" maxlength="255"
placeholder="Enter your order number">
</div>
</div>
<div class="form-row form-row-button js-recaptcha-wrapper" data-form="dwfrm_ordertrack_7257db31533d85120dd40adb85">
<button type="submit" class="btn-fixed-height-slim js-order-track-button js-recaptcha" value="Track My Order" name="dwfrm_ordertrack_findorder" form="dwfrm_ordertrack_7257db31533d85120dd40adb85">
<div class="content-asset cs-order-track-form-cta ">
<style>
.form-row-button .btn-fixed-height-slim {
background-color: #fff;
}
.order-track-form-group-inner button[disabled] {
color: #000;
}
</style> Find order
</div>
</button>
</div>
<div class="js-order-track-response" data-form="dwfrm_ordertrack_7257db31533d85120dd40adb85"></div>
<div class="custom-error-wrapper" data-form="dwfrm_ordertrack_7257db31533d85120dd40adb85"></div>
</div>
</div>
</div>
</fieldset>
</div>
<p>Your order could be in a couple of places: our warehouse, awaiting dispatch, with the courier on its way with the courier, or delivered. Got a dispatch email? Good news, it's on its way. You can track your order at the top
of this page using your order number. If you haven't got your dispatch email (don't forget to check those junk folders) your order is waiting to leave us. Once you have the dispatch email you can track it via the link in the
email or by using the track my order section at the top of this page.</p>
<p>If you don't have your order number with you, you can get it by logging into your account <u><strong><a href="https://www.warehousefashion.com/myaccount">here</a></strong></u> and then by going to 'Order History'.</p>
<p><u>Northern Ireland </u></p>
<p>Some deliveries to Northern Ireland will be shipped via the Republic of Ireland, this is nothing to worry about and happens due to the ferry connection that our carrier uses.</p>
</div>
</div>
</div>
</li>
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-198" aria-controls="ui-id-199"
aria-selected="false" aria-expanded="false" tabindex="-1"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>How do I return?</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-199" aria-labelledby="ui-id-198" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-how-to-return ">
<div class="delivery-returns" data-locale="GB">
<div class="returns-update section">
</div>
<div class="section">
</div>
<div class="returns-information section" id="delivery-information">
<div class="content-asset returns-page-heading-main-box-intro ">
<h1>UK & INTERNATIONAL RETURNS</h1>
</div>
<div class="returns-steps-wrapper">
<div class="content-asset returns-page-information ">
<ul class="returns-steps">
<div class="text">
<div style="padding: 1px 10px; background: #ffffff; margin: 0 0 20px 0;">
<p>UK returns are £2 using the returns portal. £2 per parcel will be deducted from your refund amount. Returns are FREE for Warehouse Limitless customers.</p>
<p>For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office.
Please use a trackable service and keep your proof of postage receipt until after your refund is processed.</p>
<p>You've got 28 days to send something back to us from the day you receive it.</p>
</div>
</div>
<a href="https://warehouse.returns.international/" class="button" target="_blank" style="color: #ffffff; background-color: #000000; padding: 20px 20px; margin-bottom: 20px; ">START A RETURN</a><br>
<li class="step">
<div class="icon turqoise">1</div>
<div class="text">
<p>Repack your items.</p>
</div>
</li>
<li class="step">
<div class="icon turqoise">2</div>
<div class="text">
<p>Log in to our returns portal by clicking the ‘start return’ button. You will need your order number to start so please make a note of it before continuing. <br> (Your order number can be found in your ‘my
account’ section, on your order confirmation email or on your delivery label on the bag, it starts 2 – 3 letters followed by 9 digits)</p>
</div>
</li>
<li class="step">
<div class="icon turqoise">3</div>
<div class="text">
<p>Select your preferred return option (Print returns label at home or in store options).</p>
</div>
</li>
<li class="step">
<div class="icon turqoise">4</div>
<div class="text">
<p>Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage!</p>
</div>
</li>
<li class="step">
<div class="icon turqoise">5</div>
<div class="text">
<p>Keep an eye on your return tracking. You'll get an email once we receive your returned item.</p>
</div>
</li>
</ul>
<style>
.delivery-returns .returns-information ul.returns-steps li.step {
-webkit-align-items: normal;
-ms-flex-align: normal;
align-items: normal;
}
.delivery-returns .returns-information ul.returns-steps li.step .icon {
font-size: 36px;
color: #000000;
font-weight: bold;
margin: 0;
}
@media screen and (min-width: 1024px) {
.delivery-returns .returns-information ul.returns-steps li.step .icon {
-webkit-flex: 0 1 50px;
-ms-flex: 0 1 50px;
flex: 0 1 50px;
margin: 0;
}
}
.delivery-returns .returns-information .carrier-return .carrier-steps {
padding-right: 0;
}
@media screen and (min-width: 1024px) {
.delivery-returns .returns-information .carrier-return .carrier-steps {
width: 77%;
}
}
.delivery-returns .returns-information .carrier-return {
flex-direction: row-reverse;
-webkit-flex-direction: row-reverse;
padding: 10px 0;
}
@media screen and (min-width: 1024px) {
.delivery-returns .returns-information .carrier-return {
float: left;
width: 50%;
padding: 15px;
}
.delivery-returns .returns-information .carrier-return:nth-child(2n+1) {
clear: left
}
.cs_sub-accordion-content .delivery-returns .returns-information .carrier-return {
float: none;
width: 100%;
}
}
.delivery-returns .returns-information .carrier-return .icon {
padding-top: 10px;
}
@media screen and (max-width: 1023px) {
.delivery-returns .returns-information .carrier-return .carrier-image {
max-width: 25%;
}
.delivery-returns .returns-information .carrier-return .carrier-steps {
-webkit-flex: 0 0 75%;
-ms-flex: 0 0 75%;
flex: 0 0 75%;
}
}
@media screen and (min-width: 1023px) {
.delivery-returns .returns-information .carrier-return .carrier-image {
max-width: 25%;
}
.delivery-returns .returns-information .carrier-return .carrier-steps {
-webkit-flex: 0 0 70%;
-ms-flex: 0 0 70%;
flex: 0 0 70%;
}
}
.delivery-returns .returns-information .carrier-return .button {
margin: 10px 0;
}
.delivery-returns .returns-information .button {
min-width: 160px;
}
@media only screen and (min-width: 1024px) {
.delivery-returns .returns-information .button {
display: block;
margin: 20px auto 10px;
width: 25%;
float: none;
line-height: 40px;
text-align: center;
}
}
.delivery-returns .returns-information .carrier-return .carrier-steps.no-print:after,
.delivery-returns .returns-information .carrier-return .carrier-steps.print:before {
padding: 10px;
width: 10px;
}
.delivery-returns .returns-information .carrier-return .carrier-steps.print.no-print:after {
padding: 10px;
}
.delivery-returns .returns-information .carrier-return .carrier-steps.print.no-print:after {
right: 30px;
}
@media screen and (max-width: 767px) {
.delivery-returns .returns-information .carrier-return .carrier-image {
/*max-width: 40%*/
}
}
@media screen and (min-width: 768px) {
.delivery-returns .returns-information .carrier-return .carrier-steps {
max-width: none;
}
}
@media screen and (max-width: 1023px) {
.delivery-returns .returns-information .carrier-return .carrier-steps.print.no-print:before {
left: -22px;
}
}
@media screen and (max-width: 1024px) {
.delivery-returns .returns-information .carrier-return .carrier-steps.print+.carrier-image,
.delivery-returns .returns-information .carrier-return .carrier-steps.no-print+.carrier-image {
padding-top: 30px;
}
}
@media only screen and (min-width: 768px) {
.delivery-returns .returns-information ul.returns-steps li.step .action {
padding-left: 0;
}
}
.cs_sub-accordion-content .delivery-returns .returns-information {
padding: 0;
background: none !important;
}
.returns-page-information .returns-steps .step .text {
display: flex !important;
flex-flow: row wrap;
flex-direction: row;
justify-content: space-between;
align-items: center;
}
.returns-page-information .returns-steps .step a.button,
.delivery-returns .returns-information ul.returns-steps li.step .get-label-section .button {
color: #fff;
line-height: 40px;
text-align: center;
margin-left: auto;
min-width: 131px;
}
a.button.get-label-btn.js-get-label-btn {
width: 100px !important;
}
@media screen and (max-width: 769px) {
a.button.get-label-btn.js-get-label-btn {
width: 100% !important;
}
}
</style>
<div class="text">
</div>
</div>
</div>
<div class="returns-information section" id="international-returns">
<div class="returns-steps-wrapper">
<div class="content-asset returns-page-international ">
<div style="padding: 1px 10px; background: #f0f0f0; margin: 0 0 20px 0;">
<p>We've gone paperless! You'll no longer receive a delivery note in your parcel.</p>
<p>For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place.</p>
<p>Please visit <a href="https://www.warehousefashion.com/customer-service#folder-cs-folder-returns" title="FAQs"><u>FAQs</u> </a> for more information.</p>
</div>
</div>
</div>
</div>
</div>
<div class="section">
</div>
</div>
</div>
</div>
</li>
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-200" aria-controls="ui-id-201"
aria-selected="false" aria-expanded="false" tabindex="-1"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>When will I receive my refund?</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-201" aria-labelledby="ui-id-200" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-refunds ">
<div class="sub-content">
<p>A typical refund will take up to 21 days, that’s 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system. </p>
<p>If you are using Royal Mail, Hermes or Collect+ the tracking will show it delivered to our nearest distribution centre. It can be up to 7 days from this point for item to be received into the Warehouse warehouse, where it
will be processed and refunded. You will receive an email when this has happened, from this it’s up to 7 days to show in your bank statement, this is dependent on your banks processing time.</p>
<p>If you paid for your order with a gift voucher or store credit, this will be credited back to your Warehouse account. Please note that the gift voucher or store credit amount will be refunded first on all returned orders
where a gift voucher or store credit has been used. </p>
<p>We’ll be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.</p>
<p>All returns are quality checked – items should be returned in a new and unused condition with labels attached and, wherever possible, sent back in the original packaging. Refunds will not be given if they do not comply with
our returns policy.</p>
<p>If you've waited more than 28 days with no email from us, please get in touch by going to the <a href="https://www.warehousefashion.com/customer-service#folder-cs-folder-contact">Contact Us</a> tab on this page.</p>
<p></p>
<div> </div>
</div>
</div>
</div>
</li>
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-202" aria-controls="ui-id-203"
aria-selected="false" aria-expanded="false" tabindex="-1"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Can I cancel or edit my order?</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-203" aria-labelledby="ui-id-202" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-orders-cancel ">
<div class="sub-content">
<p>Unfortunately we're unable to make any changes to your order once placed as it’s processed immediately at the warehouse. You’ll need to place another order or return any unwanted items.</p>
</div>
</div>
</div>
</li>
</ul>
</div>
</li>
</ul>
</div>
<div class="form-row cs-faq js-faq js-faqs-faulty-item">
<ul class="js-global-accordion js-cs_faq-accordion cs_sub-accordion-wrapper cs_faq-accordion ui-accordion ui-widget ui-helper-reset" role="tablist">
<li class="js-global-accordion-item cs_sub-accordion-item">
<div class="js-global-accordion-header cs_sub-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-204" aria-controls="ui-id-205"
aria-selected="false" aria-expanded="false" tabindex="0"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Faulty Item - Need a quick answer?</div>
<div class="cs_sub-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-205" aria-labelledby="ui-id-204" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="sub-content">
<p>We will get this fixed for you ASAP</p>
<p>Please send us an email with the following information:</p>
<ul>
<li>Your name</li>
<li>Order number</li>
<li>Product name and code (this can be found on your order confirmation email)</li>
<li>Description of the fault</li>
<p>You won’t be able to attach an image of the faulty item just yet but make sure you have one ready for when you receive a reply from us. Please wait until you’ve spoken to our Customer Care team before you return anything so we
can make sure we get the correct item to you as quickly as possible. </p>
</ul>
</div>
</div>
</li>
</ul>
</div>
</div>
<div class="form-row findorder-needhelp js-findorder-needhelp">
<p><a href="#">Still need to contact us?</a></p>
</div>
<div class="findorder-container">
<div class="form-row js-form-row ordernumber " style="display: none;">
<label class="form-label" for="dwfrm_contactus_ordernumber"><span class="form-label-value js-label-value">Order №</span><span class="not-required"> (optional):</span></label>
<div class="field-wrapper js-field-wrapper">
<input class="input-text ordernumber" type="text" id="dwfrm_contactus_ordernumber" name="dwfrm_contactus_ordernumber" value="" null="">
</div>
</div>
<button class="findorder-btn js-findorder-btn" type="button" disabled="disabled">Find Order</button>
<div class="findorder-info js-findorder-info clearfix"></div>
<div class="form-row findorder-help js-findorder-help">
<p>Still need help? <a href="#">Contact Us</a></p>
</div>
</div>
<div class="js-contactus-input-wrapper" style="display: none;">
<div class="form-row js-form-row name required">
<label class="form-label" for="dwfrm_contactus_name"><span class="form-label-value js-label-value">Your Name:</span></label>
<div class="field-wrapper js-field-wrapper">
<input class="input-text name required" type="text" id="dwfrm_contactus_name" name="dwfrm_contactus_name" value="" null="">
</div>
</div>
<div class="form-row js-form-row email email required">
<label class="form-label" for="dwfrm_contactus_email"><span class="form-label-value js-label-value">Email Address:</span></label>
<div class="field-wrapper js-field-wrapper">
<input class="input-text email required" type="email" id="dwfrm_contactus_email" name="dwfrm_contactus_email" value="" null="">
</div>
</div>
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De-selecting these cookies may result in less information for us to improve our site and user experience. Click to activate To learn more about cookies and why we use them, visit our About Cookies page anytime. Save preferences Accept all Accept Only Essential 40% OFF NEW SEASON MUST-HAVES* 20% OFF EVERYTHING APP EXCLUSIVE: EXTRA 20% OFF SALE WHEN YOU DOWNLOAD THE APP Menu Search RECENT POPULAR New Season Dresses Jumpsuits Sequin WH x Kimberley Burrows New Season, Dresses, Jumpsuits, Sequin, WH x Kimberley Burrows 0 LOGIN / REGISTER LOGIN / REGISTER Log In Register GBP £ Looks like you’re visiting the wrong site. Change the currency below. EUROPE GBP £ IE € EUR € * NEW IN * * * * * OFFERS OFFERS 1. BACK TO SHOP 2. OFFERS 3. 40% OFF NEW SEASON MUST-HAVES* 4. 20% OFF EVERYTHING* 1. APP EXCLUSIVE: EXTRA 20% OFF SALE WHEN YOU DOWNLOAD THE APP 2. WAREHOUSE LIMITLESS | UNLIMITED NEXT DAY DELIVERY* | £12.99 £7.99 3. SHOP NOW, PAY IN 3 WITH KLARNA 1. BACK TO SHOP 2. NEW IN 3. New In 4. New In Clothing 5. New In Dresses 6. New In Tops 7. New In Knitwear 8. New In Coats & Jackets 9. New In Accessories 10. New In Shoes 11. Back In Stock 12. Bestsellers 1. NEW IN EDITS * NEW IN EDITS * Warehouse x Kimberley Burrows * Summer Collection * Pre Fall '22 * Warehouse x The British Museum 1. SHOP BY FIT * SHOP BY FIT * New In Petite * New In Plus Size 1. INFLUENCERS' CHOICE * INFLUENCERS' CHOICE * #WHIcons * Clothing * * * * * OFFERS OFFERS 1. BACK TO SHOP 2. OFFERS 3. 40% OFF NEW SEASON MUST-HAVES* 4. 20% OFF EVERYTHING* 1. APP EXCLUSIVE: EXTRA 20% OFF SALE WHEN YOU DOWNLOAD THE APP 2. WAREHOUSE LIMITLESS | UNLIMITED NEXT DAY DELIVERY* | £12.99 £7.99 3. SHOP NOW, PAY IN 3 WITH KLARNA 1. BACK TO SHOP 2. CLOTHING 3. All Clothing 4. Dresses 5. Tops 6. Skirts 7. Shorts 8. Trousers 9. Swimwear 10. Beachwear 11. Jumpsuits 12. Blazers 13. Co-ord Sets 1. Essentials 2. Jeans 3. Denim 4. Coats & Jackets 5. Knitwear 6. Workwear 7. Tailoring 8. Suits 9. Hoodies & Sweats 10. Nightwear 11. 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SHOP BY DRESSES * SHOP BY DRESSES * Occasion Dresses * Wedding Guest Dresses * Race Day Dresses * Midi Occasion Dresses * Cocktail Dresses * Evening Dresses * Party Dresses * Black Tie Dresses * Little Black Dresses * Sequin Dresses 1. SHOP BY FIT * SHOP BY FIT * Petite Occasionwear * Plus Size Occasionwear * Plus Size Occasion Dresses * Plus Size Wedding Guest Dresses * Fall Outfits * * * OFFERS OFFERS 1. BACK TO SHOP 2. OFFERS 3. 40% OFF NEW SEASON MUST-HAVES* 4. 20% OFF EVERYTHING* 1. APP EXCLUSIVE: EXTRA 20% OFF SALE WHEN YOU DOWNLOAD THE APP 2. WAREHOUSE LIMITLESS | UNLIMITED NEXT DAY DELIVERY* | £12.99 £7.99 3. SHOP NOW, PAY IN 3 WITH KLARNA 1. BACK TO SHOP 2. FALL '22 3. All Fall '22 4. Fall Dresses 5. Knitwear 6. Coats & Jackets 7. Boots 8. Long Sleeve Dresses 9. Long Sleeve Tops 10. Denim 11. Essentials 12. Wardrobe Foundations 13. Workwear 14. Hoodies & Sweatshirts 1. KNITWEAR * SHOP BY DRESSES * All Knitwear * Jumpers * Cardigans * Knitted Dresses * Jumper Dresses 1. COATS & JACKETS * COATS & JACKETS * All Coats & Jackets * Longline Coats * Padded Coats * Smart Jackets * Trench Coats * Faux Leather Jackets * Shoes & Accessories * * * * * OFFERS OFFERS 1. BACK TO SHOP 2. OFFERS 3. 40% OFF NEW SEASON MUST-HAVES* 4. 20% OFF EVERYTHING* 1. APP EXCLUSIVE: EXTRA 20% OFF SALE WHEN YOU DOWNLOAD THE APP 2. WAREHOUSE LIMITLESS | UNLIMITED NEXT DAY DELIVERY* | £12.99 £7.99 3. SHOP NOW, PAY IN 3 WITH KLARNA 1. BACK TO SHOP 2. SHOES 3. All Shoes 4. Flats 5. Boots 6. Heels 7. Sandals 8. Slippers 1. ACCESSORIES 2. All Accessories 3. Bags 4. Belts 5. Hats 6. Hair Accessories 7. Sunglasses 8. Scarves 9. Sex Toys * Shop By Fit * * * OFFERS OFFERS 1. BACK TO SHOP 2. OFFERS 3. 40% OFF NEW SEASON MUST-HAVES* 4. 20% OFF EVERYTHING* 1. APP EXCLUSIVE: EXTRA 20% OFF SALE WHEN YOU DOWNLOAD THE APP 2. WAREHOUSE LIMITLESS | UNLIMITED NEXT DAY DELIVERY* | £12.99 £7.99 3. SHOP NOW, PAY IN 3 WITH KLARNA 1. WOMENS 2. PETITE 3. All Petite 4. New In Petite 5. Petite Dresses 6. Petite Midi Dresses 7. Petite Occasionwear 8. Petite Tops 9. Petite Jumpsuits 10. Petite Jeans 11. Petite Trousers 12. Petite Skirts 1. PLUS SIZE 2. All Plus Size 3. New In Plus Size 4. Plus Size Dresses 5. Plus Size Midi Dresses 6. Plus Size Occasionwear 7. Plus Size Occasion Dresses 8. Plus Size Wedding Guest Dresses 9. Plus Size Tops 10. Plus Size Skirts 11. Plus Size Trousers 12. Plus Size Knitwear 13. Plus Size Coats & Jackets 14. Plus Size Workwear * Sale * * * * * OFFERS OFFERS 1. BACK TO SHOP 2. OFFERS 3. 40% OFF NEW SEASON MUST-HAVES* 4. 20% OFF EVERYTHING* 1. APP EXCLUSIVE: EXTRA 20% OFF SALE WHEN YOU DOWNLOAD THE APP 2. WAREHOUSE LIMITLESS | UNLIMITED NEXT DAY DELIVERY* | £12.99 £7.99 3. SHOP NOW, PAY IN 3 WITH KLARNA 1. BACK TO SHOP 2. SALE 3. All Sale 4. New to Sale 5. 60% Off Or More 6. Sale Petite 7. Sale Plus Size 8. Sale Accessories 9. Sale Dresses 10. Sale Summer 11. Sale Summer Dresses 1. Sale Occasionwear 2. Sale Holiday Shop 3. Sale Swimwear 4. Sale Shoes 5. Sale Tops 6. Sale Jackets & Coats 7. Sale Skirts 8. Sale Trousers 9. Sale Denim 1. SALE BY SIZE 2. Size 6 3. Size 8 4. Size 10 5. Size 12 6. Size 14 7. Size 16 8. Size 18 1. SALE BY PRICE 2. Sale £10 & Under 3. Sale £15 & Under 4. Sale £20 & Under 5. Sale £30 & Under 6. Sale £40 & Under * Looks like you are visiting us on Warehouse UK Warehouse IE Warehouse EU Close Shop Warehouse UK > IE > EU > OR SEARCH THROUGH THESE TOPICS... WHERE IS MY ORDER? Enter your order number. Pssst...It's on your order confirmation or dispatch email Enter your order number: Find order * Your order could be in a couple of places... our warehouse, awaiting dispatch, with the courier on its way, or delivered. The first thing to check is have you had your dispatch email? If yes, then it's on its way. You can track your order at the top of this page using your order number from that email. If you haven't got your dispatch email (don't forget to check those junk folders) then your order is waiting to leave us. Once you have the dispatch email you can track it yourself via the link in the email or by using the track my order section at the top of this page. If you don't have your order number with you, you can get it by logging into your account here and then by going to 'Order History'. SECONDARY NAVIGATION * Top 5 Frequently Asked Questions * Orders & Delivery * Returns & Refunds * Brexit * Payments & Promotions * Managing My Account * Size Guide * Contact us * Legal & Data Protection * TOP 5 FREQUENTLY ASKED QUESTIONS * Delivery * Returns * Where is my order? TRACK YOUR ORDER HERE Enter your order number. Pssst...It's on your order confirmation or dispatch email Enter your order number: Find order Your order could be in a couple of places: our warehouse, awaiting dispatch, with the courier on its way with the courier, or delivered. Got a dispatch email? Good news, it's on its way. You can track your order at the top of this page using your order number. If you haven't got your dispatch email (don't forget to check those junk folders) your order is waiting to leave us. Once you have the dispatch email you can track it via the link in the email or by using the track my order section at the top of this page. If you don't have your order number with you, you can get it by logging into your account here and then by going to 'Order History'. Northern Ireland Some deliveries to Northern Ireland will be shipped via the Republic of Ireland, this is nothing to worry about and happens due to the ferry connection that our carrier uses. * Why is my order late? Are you sure it’s late? Please double check the delivery option you selected, cut off times for ordering and the date which we said it will be delivered by. You can check delivery timescales here. If it's after 8pm on that date then it’s late. If it's before the advised delivery date and you've had your dispatch email, then it’s on its way. Your delivery date has to have passed for us to be able to investigate where your order is. On rare occasions we do come up against a bump in the road. If your delivery date has passed, please contact here and have your order number ready. * Why was my order cancelled? If you've placed an order and received a cancellation email from us, we're really sorry. This will usually be because the stock wasn't in the warehouse when we processed your order. You'll get a cancellation email and a refund via the original payment method used. The refund may take up to 7 days - this is the banking process and not something we can speed up. * Can I cancel or edit my order? Unfortunately we're unable to make any changes to your order once placed as it’s processed immediately at the warehouse. You’ll need to place another order or return any unwanted items. * I received a faulty item what do I do? * How do I return? UK & INTERNATIONAL RETURNS UK returns are £2 using the returns portal. £2 per parcel will be deducted from your refund amount. Returns are FREE for Warehouse Limitless customers. For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Please use a trackable service and keep your proof of postage receipt until after your refund is processed. You've got 28 days to send something back to us from the day you receive it. START A RETURN * 1 Repack your items. * 2 Log in to our returns portal by clicking the ‘start return’ button. You will need your order number to start so please make a note of it before continuing. (Your order number can be found in your ‘my account’ section, on your order confirmation email or on your delivery label on the bag, it starts 2 – 3 letters followed by 9 digits) * 3 Select your preferred return option (Print returns label at home or in store options). * 4 Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage! * 5 Keep an eye on your return tracking. You'll get an email once we receive your returned item. We've gone paperless! You'll no longer receive a delivery note in your parcel. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Please visit FAQs for more information. * I don't have the invoice from my parcel, can I return? We've gone paperless! You'll no longer receive a delivery note in your parcel. Use the returns portal to get your trackable returns label. Ready to Return? Click here * I am outside of the returns policy, can I return? You've got 28 days to send something back to us from the day you receive it. Unfortunately we cannot accept returns after this time. Ready to Return? Click here * I don't have the original packaging, can I return? Yes, just pop your items in something non see-through, sealable & waterproof. Ready to Return? Click here * When will I receive my refund? A typical refund will take up to 21 days, that’s 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system. If you are using Royal Mail, Hermes or Collect+ the tracking will show it delivered to our nearest distribution centre. It can be up to 7 days from this point for item to be received into the Warehouse warehouse, where it will be processed and refunded. You will receive an email when this has happened, from this it’s up to 7 days to show in your bank statement, this is dependent on your banks processing time. If you paid for your order with a gift voucher or store credit, this will be credited back to your Warehouse account. Please note that the gift voucher or store credit amount will be refunded first on all returned orders where a gift voucher or store credit has been used. We’ll be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. All returns are quality checked – items should be returned in a new and unused condition with labels attached and, wherever possible, sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy. If you've waited more than 28 days with no email from us, please get in touch by going to the Contact Us tab on this page. * ORDERS & DELIVERY * Where is my order? TRACK YOUR ORDER HERE Enter your order number. Pssst...It's on your order confirmation or dispatch email Enter your order number: Find order Your order could be in a couple of places: our warehouse, awaiting dispatch, with the courier on its way with the courier, or delivered. Got a dispatch email? Good news, it's on its way. You can track your order at the top of this page using your order number. If you haven't got your dispatch email (don't forget to check those junk folders) your order is waiting to leave us. Once you have the dispatch email you can track it via the link in the email or by using the track my order section at the top of this page. If you don't have your order number with you, you can get it by logging into your account here and then by going to 'Order History'. Northern Ireland Some deliveries to Northern Ireland will be shipped via the Republic of Ireland, this is nothing to worry about and happens due to the ferry connection that our carrier uses. * Delivery options & times Delivery option Delivery times Delivery cost UK Standard Delivery Up to 5 working days. £3.99 per order UK Next Day Delivery Order before 10pm. £5.99 per order Evri Standard Parcel Collection Up to 10 working days. £3.99 per order Evri Next Day Parcel Collection Arriving in shops between 12pm and 5pm if ordered before 10pm, Sunday to Friday or 7pm Saturdays. £5.99 per order DPD Precise Delivery Select your preferred day and DPD will text you to organise a 1hr delivery slot between 11am-5pm £7.99 per order Asda Next Day Parcel Collection Collection next day if ordered before 10pm, Sunday to Friday only. £5.99 per order Please note: postcode restrictions apply, for more details click here. * Coronavirus (COVID-19) – Have any precautions been put in place? Warehouse is operating business as usual and we are working closely with couriers to ensure all deliveries arrive on time. The wellbeing of our customers is a top priority and all necessary precautions are being taken to ensure the safety of both customers and couriers during this time, including contact-free deliveries. See further details here. You can also select contact-free lockers via Inpost Next Day 24/7 Locker Collection. Stay safe! * Why is my order late? Are you sure it’s late? Please double check the delivery option you selected, cut off times for ordering and the date which we said it will be delivered by. You can check delivery timescales here. If it's after 8pm on that date then it’s late. If it's before the advised delivery date and you've had your dispatch email, then it’s on its way. Your delivery date has to have passed for us to be able to investigate where your order is. On rare occasions we do come up against a bump in the road. If your delivery date has passed, please contact here and have your order number ready. * Missing item(s) from my order? If you are missing 1 or more of the items you have ordered it may be down to the following: - You may have not added it to your basket, please check your order confirmation and descriptions for the product you think may be missing. - The item you are missing may have been out of stock, please check your emails (including junk/spam) to see if you have been sent a mail about this. The rest of your order will have been shipped. - If it is a small item, please check in and amongst the other products in case it is hiding. - You placed a large order which could mean your items are arriving in more than 1 bag, please check your dispatch email for more than 1 tracking link where you can find an update. If none of the above apply and you are still missing your item please contact our Customer Service team within 14 days of your order being delivered and they’ll be happy to help. * Why was my order cancelled? If you've placed an order and received a cancellation email from us, we're really sorry. This will usually be because the stock wasn't in the warehouse when we processed your order. You'll get a cancellation email and a refund via the original payment method used. The refund may take up to 7 days - this is the banking process and not something we can speed up. * Can I cancel or edit my order? Unfortunately we're unable to make any changes to your order once placed as it’s processed immediately at the warehouse. You’ll need to place another order or return any unwanted items. * Can I exchange an order? Unfortunately we don't offer exchanges. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items. * My tracking is showing that my parcel is being returned to sender The carrier has been unable to deliver your parcel to you (you may not have been in or they might not have been able to gain access to your property). If your tracking is showing as being returned to us you can wait for your parcel to come back and we will give you a refund when it does. A typical refund will take up to 21 days, that’s 14 days for the parcel to arrive back at our warehouse and us processing with up to 7 days for it to make its way through the banking system. If the carrier was unable to deliver this time it may be worth considering when you next order to use an alternative delivery address where you know someone will be able to receive the parcel or selecting an alternative delivery option at checkout e.g. time specific delivery or locker collection if offered in your delivery location. * RETURNS & REFUNDS * How do I return? UK & INTERNATIONAL RETURNS UK returns are £2 using the returns portal. £2 per parcel will be deducted from your refund amount. Returns are FREE for Warehouse Limitless customers. For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Please use a trackable service and keep your proof of postage receipt until after your refund is processed. You've got 28 days to send something back to us from the day you receive it. START A RETURN * 1 Repack your items. * 2 Log in to our returns portal by clicking the ‘start return’ button. You will need your order number to start so please make a note of it before continuing. (Your order number can be found in your ‘my account’ section, on your order confirmation email or on your delivery label on the bag, it starts 2 – 3 letters followed by 9 digits) * 3 Select your preferred return option (Print returns label at home or in store options). * 4 Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage! * 5 Keep an eye on your return tracking. You'll get an email once we receive your returned item. We've gone paperless! You'll no longer receive a delivery note in your parcel. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Please visit FAQs for more information. * When will I receive my refund? A typical refund will take up to 21 days, that’s 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system. If you are using Royal Mail, Hermes or Collect+ the tracking will show it delivered to our nearest distribution centre. It can be up to 7 days from this point for item to be received into the Warehouse warehouse, where it will be processed and refunded. You will receive an email when this has happened, from this it’s up to 7 days to show in your bank statement, this is dependent on your banks processing time. If you paid for your order with a gift voucher or store credit, this will be credited back to your Warehouse account. Please note that the gift voucher or store credit amount will be refunded first on all returned orders where a gift voucher or store credit has been used. We’ll be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. All returns are quality checked – items should be returned in a new and unused condition with labels attached and, wherever possible, sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy. If you've waited more than 28 days with no email from us, please get in touch by going to the Contact Us tab on this page. * How long do I have to return? You've got 28 days to send something back to us from the day you receive it. Unfortunately we cannot accept returns after this time. Ready to Return? Click here * I don't have the original packaging, can I return? Yes, just pop your items in something non see-through, sealable & waterproof. Ready to Return? Click here * Can I return more than one order in the same parcel? Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund. Ready to Return? Click here * I can't see the refund on my bank statement Refunds may show up in a couple of places: 1. Normally it shows on the day of refund confirmation by us (or up to 7 days after this date depending on your bank’s processing times) 2. If its not there, try looking back to the date when you bought the items – some banks now highlight the refund credit against the initial debit date (or up to 7 days after this date depending on your bank’s processing time) If you still can’t see it, give us a shout on the Contact Us Section. * Can I exchange instead of a refund? Unfortunately we don’t offer exchanges. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items. * Have you received my returned item(s)? It can take up to 14 days from the date of your return for your parcel to be delivered back to our warehouse and processed. On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund back to your payment method. The funds should appear on your bank statement in up to 7 working days (how long depends on your card issuer). We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. * Do you refund the delivery charge? We'll refund your delivery charge if you return all of the items from the order and cancel your contract with us within 14 days for any countries within the EEA. You can cancel your contract here. If you decide to keep one of the items, you need to pay for delivery. We don't refund delivery charge for those countries listed outside of the EEA. * There is no returns label in my parcel, how do I return? We've gone paperless! You'll no longer receive a delivery note in your parcel. Use the returns portal to get your trackable returns label. Ready to Return? Click here * Returns policy RETURNS 1. OUR RETURNS POLICY If you are a customer in the European Economic Area (EEA), you get 14 calendar days to cancel your order because you have changed your mind. This two week cancellation period starts from the day you have received all of the items in your order. Find out how to return your item(s) at number 4. If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund. Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If this happens to you and you think we’ve made a mistake, you can Contact Us and we will discuss the matter with you further. 2. FAULTY GOODS Please return your item(s) to us within 60 days after finding the fault, and remember to get in touch before returning. You can do this by going to our Customer Care Hub here and go to the 'Contact Us' section and a member of our team will look into it. Please don’t use any faulty items after finding the fault, or we may not be able to provide a refund. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, and swimwear or lingerie if the seal has been broken or is no longer in place. 3. CANCELLING A CONTRACT UNDER THE CONSUMER CONTRACTS REGULATIONS If you’re a customer in the EEA, you get 14 days to cancel your contract with us This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). You’ll need to write to us with notice of your cancellation – just fill out this form where you’ll also find details on how to return your item(s). There are a couple of other ways to cancel your contract with us. You’ll find these alternative methods below: Email us: customerservices@warehousefashion.com Write to us via post: Warehouse, PO Box 553, Burnley, BB11 9GD If you’re cancelling your contract with us but have already received your order, you’ll need to return the item(s) to us, see how to do this below. You'll then receive a full refund as per the policy above. Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken. All returns are quality checked – items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy. 4. HOW TO RETURN AN ITEM & HOW MUCH DOES IT COST? UK & INTERNATIONAL RETURNS UK returns are £2 using the returns portal. £2 per parcel will be deducted from your refund amount. Returns are FREE for Warehouse Limitless customers. For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Please use a trackable service and keep your proof of postage receipt until after your refund is processed. You've got 28 days to send something back to us from the day you receive it. START A RETURN * 1 Repack your items. * 2 Log in to our returns portal by clicking the ‘start return’ button. You will need your order number to start so please make a note of it before continuing. (Your order number can be found in your ‘my account’ section, on your order confirmation email or on your delivery label on the bag, it starts 2 – 3 letters followed by 9 digits) * 3 Select your preferred return option (Print returns label at home or in store options). * 4 Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage! * 5 Keep an eye on your return tracking. You'll get an email once we receive your returned item. We've gone paperless! You'll no longer receive a delivery note in your parcel. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Please visit FAQs for more information. 5. HOW LONG DOES IT TAKE TO PROCESS MY RETURN? It can take up to 14 days from the date of your return for your parcel to be delivered back to our warehouse and processed. On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund back to your payment method. The funds should appear on your bank statement in up to 7 working days (how long depends on your card issuer). We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. 6. CAN I HAVE AN EXCHANGE INSTEAD OF A REFUND? Unfortunately we don’t offer exchanges. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items. * BREXIT * Will I need to pay duty or tax on my order? * The tracking shows that my parcel is in another country? * My parcel shows that it is being checked by customs? * I don’t have a printer; how do I return? * Will I be charged export fees to send an item back from Europe to the UK? * My parcel is in the Republic of Ireland but I live in Northern Ireland? Some delivers to Northern Ireland will be shipped via the Republic of Ireland, this is nothing to worry about and happens due to the ferry connection that our carrier uses. * PAYMENTS & PROMOTIONS * Promotions & discounts If you have a promo code/discount code please enter it at the billing and payment step of the checkout – it can’t be applied on an order that has already been placed. Having issues redeeming your discount? * - Your code might have expired. * - You can only use one code at a time. * - Some of our codes only work when you select a specific delivery option such as our next-day delivery service. * - Double check you haven't mistyped the code. * - Check you've only picked products valid in the promotion. * How can I pay for my order? Payment options We accept the following payment cards: Visa, Visa Debit, MasterCard, Maestro, Electron, American Express, PayPal. Please note: All payments must be made online when placing your order. We do not have the ability to place an order on your behalf. When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account. Gift Vouchers If you've been gifted a Warehouse voucher/gift certificate, then please contact customer service. APPLE PAY – FAQ Yay for Apple Pay! You can now pay for your orders with Apple Pay using a Visa, Mastercard or American Express Card on all devices which support Apple Pay*. How to Pay: It’s simple! Make sure you have Apple Pay set up on your device. Then, all you need to do is add the items to your basket, choose your preferred delivery option and then when you reach checkout, select the Apple Pay option as your payment method. Once you’re happy with your order tap the Touch ID** or glance at your iPhone for Face ID and pay! Once the order has successfully gone through you will then be sent an order confirmation email. Please note, you won't be able to select Apple Pay if you've applied a gift voucher. *If you are using Apple Pay on a Mac device, this payment option will only be available on Safari whilst using the Mac OS Sierra operating system. **If you have a Mac with Touch Bar, you will be able to verify your payment using the Touch ID sensor on your MacBook Pro keyboard. If not, you will need to make sure your phone or Apple watch is nearby in order to verify them remotely. Pay In 3 Payments Shop now and pay later in three equal payments that let you spread the cost of your purchase, with no added charges. Pay nothing extra. Three equal payments are automatically collected every 30 days from your debit or credit card. The total amount charged to your card is no greater than if you simply paid for the entire purchase up front (provided the agreed payment schedule is followed). All you need is: An UK bank account To be over 18 years of age A UK residents address For a full list of FAQs please click here Please spend responsibly. Borrowing more than you can afford could seriously affect your financial status. Make sure you can afford your monthly repayments on time. For any more info just click here as Klarna are right on hand for quick and simple, self service solutions. Oasis acts as an introducer and not a lender of unregulated credit products provided [exclusively] by Klarna Bank AB (publ). Credit is only available to permanent UK residents aged 18+, subject to status, terms and conditions apply. Please note that the following products are not regulated by the FCA: [Pay in 30 days and Pay in 3 instalments] Customer Service For customer service queries you can contact the Klarna customer service team here See here for further information about Klarna. Get it now. Pay it in 6. Interest free. Easy. Pay for your purchases over 6 automatic weekly payments on the day of your choice, interest free. Pay nothing extra. If you make repayments on time, you'll only ever pay the price of the item you've purchased. The only fees that may apply are late fees for missed payments. Simply select Laybuy as your payment method at checkout. All you need is: 1. A UK credit or debit card 2. To be over 18 years of age 3. A UK residents address For a full list of FAQs please click here Please see here for Laybuy Terms and Conditions. Shop Now. Wear Now. Pay It In 4 Pay for your purchases over 4 automatic fortnightly installments. Pay nothing extra. If you make repayments on time, you'll only ever pay the price of the item you've purchased. The only fees that may apply are late fees for missed payments. Select Clearpay as your payment method at checkout. All you need is: 1. A UK credit or debit card 2. To be over 18 years of age 3. A UK residents address 4. Customer Services Clearpay Customer inquiries will be addressed by the Customer Support team here:help.clearpay.com For a full list of FAQs please click here Clearpay lends you a fixed amount of credit to allow you to pay for your purchase over 4 instalments, due every two weeks. To be eligible for credit from Clearpay, you must be a permanent UK resident (excl Channel Islands), aged 18+. Further eligibility criteria and T&Cs' apply. Clearpay Finance Ltd. Make sure you can make your repayments on time by each due date to avoid late fees. Not paying on time will lead to a late fee of £6 and, if your order is worth more than £24, a further late fee of £6 if it is still overdue after 7 days. The total amount of late fees you may be charged will depend on your order value. If you fail to pay on time, your Clearpay debt may be passed to a debt collection agency and this may affect your ability to use Clearpay in future. We encourage you to use Clearpay responsibly. * Payment issues Payment Error If you're experiencing error messages when making a payment, firstly, make sure you have inputted the correct details. Contact your bank to ensure there are no problems with the card. After this, please contact us by going to 'contact us' tab on this page to submit details and we will investigate further. To help us solve the issue for you, please include as many of the following details as possible: * -What operating system you use (e.g. iOS, Android, Windows Vista, Mac OS X) * -What Internet Browser you are using or if via our App (e.g. Internet Explorer 8, Firefox, Safari, Chrome) * -What payment method you were trying (e.g. PayPal, Visa) * -A description of the problem and what time the problem occurred * -If you get an error message, please include it in your message to us Payment Declined If your credit or debit card was declined, check to see if your card is expired, out of date or your card billing address is different to the billing address on your Warehouse account. If the above doesn't help, your credit card company or bank will have more information. If using PayPal, please contact PayPal directly if your payment has been declined. * Redeeming a gift card Just add your code to the ‘Redeem Gift Voucher’ box at checkout and hit apply. It’s as easy as that! If the value of your order is less than the value of your gift voucher, the balance remains for next time. Please note, gift voucher are not currently available for purchase but will be back up and running soon. * Returning an item purchased with a gift card? If you decide to return your warehousefashion.com items, the original amount paid using a gift card will be added to the remaining balance on your gift card. See full terms & conditions here. * MANAGING MY ACCOUNT * How do I change my email address? For customer account security we do not allow change of email address, if you need to use an alternative email address please create a new account. * How do I change my delivery address? Log in your account, select "addresses" to add a new one or edit an existing one. * How do I change my contact preferences? You can choose how you'd want us to contact you. If you don't want to hear about great new offers, just simply log into your account, click on contact preferences and untick the boxes. * How do I change my password? If you know your password its simple! Log into your account using your current password, then under the account information section, you have the option to change your password. If you've forgotten your password, at the account log in page select the forgotten password option and follow the steps to reset. If that doesn't work, please get in touch by going to the 'contact us' tab on this page. * How do I change my payment details? Log into your account, select payment details and either add, delete or edit your payment options. * SIZE GUIDE women clothing regular INTERNATIONAL CONVERSION IN CM S/M XL/XXXL M/L SIZE S/M XL M/L SIZE XS S M L XL XXL XXXL UK 4 6 8 10 12 14 16 18 20 22 24 EU EU 32 34 36 38 40 42 44 46 48 50 52 USA/CA 0 2 4 6 8 10 12 14 16 18 20 IT 36 38 40 42 44 46 48 50 52 54 56 RU 36 38/40 40 42/44 46 48 50 54 58 60/62 64 IN CM SIZE S/M XL 1 2 M/L SIZE XS S M L XL XXL XXXL BUST WAIST HIPS WOMENS LEG LENGTH GUIDE ONLY To fit measurement Wide leg trousers - casual Wide leg trousers - going out Ankle grazer trouser Legging Jeans Culotte STANDARD SKIRT LENGTHS (SIZE 10) GUIDE ONLY Micro mini Mini Skater Midi Midaxi Maxi STANDARD DRESS LENGTHS FROM SHOULDER (SIZE 10) GUIDE ONLY Micro mini Mini Skater Midi Midaxi Maxi HOW TO MEASURE 1. Bust Measure under the arms at the fullest point around the bust horizontally. 2. Bra Measure under the bust area. 3. Waist Measure around the natural waistline. 4. Hips With the feet together measure the fullest part. 5. Inside Leg In bare feet take the measurement from the inside leg and measure down the inside leg to the floor. curve Plus Size & Curve Oasis is the destination to make sure you stay on top of your fashion game. With plus size clothing, cut with confidence, going from UK sizes 20 to 26, find your perfect outfit. From wardrobe staples to fashion- forward pieces, Plus promises to keep you on trend season after season. * UK Sizes 20 -26 INTERNATIONAL CONVERSION IN CM L XL SIZE L XL SIZE 16/18 20/22 24/26 UK 16 18 20 22 24 26 28 EU EU 44 46 48 50 52 54 56 EU DE EU DE 42 44 46 48 50 52 54 USA/CA 12 14 16 18 20 22 24 AUS/NZ 16 18 20 22 24 26 28 IN CM SIZE L XL SIZE 16/18 20/22 24/26 BUST WAIST HIPS WOMENS LEG LENGTH GUIDE ONLY To fit measurement Wide leg trousers - casual Wide leg trousers - going out Ankle grazer trouser Legging Jeans Culotte STANDARD SKIRT LENGTHS (SIZE 10) GUIDE ONLY Mini Skater Midi Midaxi Maxi STANDARD DRESS LENGTHS FROM SHOULDER (SIZE 10) GUIDE ONLY Mini Skater Midi Midaxi Maxi HOW TO MEASURE 1. Bust Measure under the arms at the fullest point around the bust horizontally. 2. Bra Measure under the bust area. 3. Waist Measure around the natural waistline. 4. Hips With the feet together measure the fullest part. 5. Inside Leg In bare feet take the measurement from the inside leg and measure down the inside leg to the floor. petite Our Petite range has been designed and adjusted proportionally to fit and flatter a smaller frame for those who are 5'3" (160cm) or under. * Crop Top length reduced by 1.5cm * Standard Top length reduced by 4cm * Tunic length reduced by 4.5cm * Short Sleeve length reduced by 1cm * Elbow Sleeve length reduced by 2.5cm * 3/4 Sleeve length reduced by 3cm * Long Sleeve length reduced by 4cm * Crop Top length reduced by 1.5cm * Standard Top length reduced by 4cm * Tunic length reduced by 4.5cm * Short Sleeve length reduced by 1cm * Elbow Sleeve length reduced by 2.5cm * 3/4 Sleeve length reduced by 3cm * Long Sleeve length reduced by 4cm INTERNATIONAL CONVERSION IN CM S/M M/L SIZE S/M M/L SIZE S M L UK 6 8 10 12 14 16 EU EU 34 36 38 40 42 44 EU DE EU DE 32 34 36 38 40 42 USA/CA 2 4 6 8 10 12 AUS/NZ 6 8 10 12 14 16 IN CM SIZE S/M M/L SIZE S M L BUST WAIST HIPS WOMENS LEG LENGTH (SIZE 10) GUIDE ONLY To fit measurement Wide leg trousers - casual Wide leg trousers - going out Ankle grazer trouser Legging Crop Wide leg STANDARD SKIRT LENGTHS (SIZE 10) GUIDE ONLY Mini Midi Midaxi Maxi STANDARD DRESS LENGTHS FROM SHOULDER (SIZE 10) GUIDE ONLY Mini Skater Midi Midaxi Maxi HOW TO MEASURE 1. Bust Measure under the arms at the fullest point around the bust horizontally. 2. Bra Measure under the bust area. 3. Waist Measure around the natural waistline. 4. Hips With the feet together measure the fullest part. 5. Inside Leg In bare feet take the measurement from the inside leg and measure down the inside leg to the floor. shoes INTERNATIONAL CONVERSION UK 2 3 4 5 6 7 8 9 10 EUROPE EUR 35 36 37 38 39 40 41 42 42½ USA/CANADACA 4 5 6 7 8 9 10 11 12 swimwear regular INTERNATIONAL CONVERSION IN CM S/M XL/XXXL M/L SIZE S/M XL M/L SIZE XS S M L XL XXL XXXL UK 4 6 8 10 12 14 16 18 20 22 24 EU EU 32 34 36 38 40 42 44 46 48 50 52 USA/CA 0 2 4 6 8 10 12 14 16 18 20 IT 36 38 40 42 44 46 48 50 52 54 56 RU 36 38/40 40 42/44 46 48 50 54 58 60/62 64 IN CM SIZE S/M XL 1 2 M/L SIZE XS S M L XL XXL XXXL BUST WAIST HIPS WOMENS LEG LENGTH GUIDE ONLY To fit measurement Wide leg trousers - casual Wide leg trousers - going out Ankle grazer trouser Legging Jeans Culotte STANDARD SKIRT LENGTHS (SIZE 10) GUIDE ONLY Micro mini Mini Skater Midi Midaxi Maxi STANDARD DRESS LENGTHS FROM SHOULDER (SIZE 10) GUIDE ONLY Micro mini Mini Skater Midi Midaxi Maxi HOW TO MEASURE 1. Bust Measure under the arms at the fullest point around the bust horizontally. 2. Bra Measure under the bust area. 3. Waist Measure around the natural waistline. 4. Hips With the feet together measure the fullest part. 5. Inside Leg In bare feet take the measurement from the inside leg and measure down the inside leg to the floor. * CONTACT US Please include your order number when contacting us. Our WhatsApp channel is no longer unavailable. Please get in touch with using one of the below options. Apple MessagesApple Messages Facebook Us Tweet Us Email Us Message from your Apple device What do you need help with? Subject: Please Select1. Delivery query2. Payment query3. Claim – disputed delivery4. Missing, incorrect or faulty item5. Returns query6. Claim – return not refunded7. Website/Account query8. Premier Delivery9. Other10. Complaints11. Order query * Delivery - Need a quick answer? * Where is my order? TRACK YOUR ORDER HERE Enter your order number. Pssst...It's on your order confirmation or dispatch email Enter your order number: Find order Your order could be in a couple of places: our warehouse, awaiting dispatch, with the courier on its way with the courier, or delivered. Got a dispatch email? Good news, it's on its way. You can track your order at the top of this page using your order number. If you haven't got your dispatch email (don't forget to check those junk folders) your order is waiting to leave us. Once you have the dispatch email you can track it via the link in the email or by using the track my order section at the top of this page. If you don't have your order number with you, you can get it by logging into your account here and then by going to 'Order History'. Northern Ireland Some deliveries to Northern Ireland will be shipped via the Republic of Ireland, this is nothing to worry about and happens due to the ferry connection that our carrier uses. * Why is my order late? Are you sure it’s late? Please double check the delivery option you selected, cut off times for ordering and the date which we said it will be delivered by. You can check delivery timescales here. If it's after 8pm on that date then it’s late. If it's before the advised delivery date and you've had your dispatch email, then it’s on its way. Your delivery date has to have passed for us to be able to investigate where your order is. On rare occasions we do come up against a bump in the road. If your delivery date has passed, please contact here and have your order number ready. * Why was my order cancelled? If you've placed an order and received a cancellation email from us, we're really sorry. This will usually be because the stock wasn't in the warehouse when we processed your order. You'll get a cancellation email and a refund via the original payment method used. The refund may take up to 7 days - this is the banking process and not something we can speed up. * Can I cancel or edit my order? Unfortunately we're unable to make any changes to your order once placed as it’s processed immediately at the warehouse. You’ll need to place another order or return any unwanted items. * Missing Item - Need a quick answer? * Missing item(s) from my order If you are missing 1 or more of the items you have ordered it may be down to the following: - You may have not added it to your basket, please check your order confirmation and descriptions for the product you think may be missing. - The item you are missing may have been out of stock, please check your emails (including junk/spam) to see if you have been sent a mail about this. The rest of your order will have been shipped. - If it is a small item, please check in and amongst the other products in case it is hiding. - You placed a large order which could mean your items are arriving in more than 1 bag, please check your dispatch email for more than 1 tracking link where you can find an update. If none of the above apply and you are still missing your item please contact our Customer Service team within 14 days of your order being delivered and they’ll be happy to help. * Why was my order cancelled? If you've placed an order and received a cancellation email from us, we're really sorry. This will usually be because the stock wasn't in the warehouse when we processed your order. You'll get a cancellation email and a refund via the original payment method used. The refund may take up to 7 days - this is the banking process and not something we can speed up. * Can I cancel or edit my order? Unfortunately we're unable to make any changes to your order once placed as it’s processed immediately at the warehouse. You’ll need to place another order or return any unwanted items. * Item out of stock * Premier - Need a quick answer? * About Premier Our Premier delivery service gives you unlimited next day or standard delivery for a whole year for a one off payment. To take advantage add to bag (like you would a product) and the discount will be automatically applied at checkout when selecting the next day or standard delivery options, this includes Click and Collect services as well. You will then receive unlimited FREE delivery and our standard FREE returns on your orders with no minimum spend for a whole year, just don’t forget to select the next day or standard delivery options! Premier customers will also receive exclusive offers and promotions via email. * Check your eligibility for Premier Your Postcode is eligible for Premier delivery Enter your Postcode: Premier delivery is not available to Try different postcode * Disputed Delivery - Need a quick answer? * Where is my order? TRACK YOUR ORDER HERE Enter your order number. Pssst...It's on your order confirmation or dispatch email Enter your order number: Find order Your order could be in a couple of places: our warehouse, awaiting dispatch, with the courier on its way with the courier, or delivered. Got a dispatch email? Good news, it's on its way. You can track your order at the top of this page using your order number. If you haven't got your dispatch email (don't forget to check those junk folders) your order is waiting to leave us. Once you have the dispatch email you can track it via the link in the email or by using the track my order section at the top of this page. If you don't have your order number with you, you can get it by logging into your account here and then by going to 'Order History'. Northern Ireland Some deliveries to Northern Ireland will be shipped via the Republic of Ireland, this is nothing to worry about and happens due to the ferry connection that our carrier uses. * Why is my order late? Are you sure it’s late? Please double check the delivery option you selected, cut off times for ordering and the date which we said it will be delivered by. You can check delivery timescales here. If it's after 8pm on that date then it’s late. If it's before the advised delivery date and you've had your dispatch email, then it’s on its way. Your delivery date has to have passed for us to be able to investigate where your order is. On rare occasions we do come up against a bump in the road. If your delivery date has passed, please contact here and have your order number ready. * Do you refund the delivery charge? We'll refund your delivery charge if you return all of the items from the order and cancel your contract with us within 14 days for any countries within the EEA. You can cancel your contract here. If you decide to keep one of the items, you need to pay for delivery. We don't refund delivery charge for those countries listed outside of the EEA. * My tracking is showing that my parcel is being returned to sender The carrier has been unable to deliver your parcel to you (you may not have been in or they might not have been able to gain access to your property). If your tracking is showing as being returned to us you can wait for your parcel to come back and we will give you a refund when it does. A typical refund will take up to 21 days, that’s 14 days for the parcel to arrive back at our warehouse and us processing with up to 7 days for it to make its way through the banking system. If the carrier was unable to deliver this time it may be worth considering when you next order to use an alternative delivery address where you know someone will be able to receive the parcel or selecting an alternative delivery option at checkout e.g. time specific delivery or locker collection if offered in your delivery location. * Delivery options & times Delivery option Delivery times Delivery cost UK Standard Delivery Up to 5 working days. £3.99 per order UK Next Day Delivery Order before 10pm. £5.99 per order Evri Standard Parcel Collection Up to 10 working days. £3.99 per order Evri Next Day Parcel Collection Arriving in shops between 12pm and 5pm if ordered before 10pm, Sunday to Friday or 7pm Saturdays. £5.99 per order DPD Precise Delivery Select your preferred day and DPD will text you to organise a 1hr delivery slot between 11am-5pm £7.99 per order Asda Next Day Parcel Collection Collection next day if ordered before 10pm, Sunday to Friday only. £5.99 per order Please note: postcode restrictions apply, for more details click here. * Return Not Refunded - Need a quick answer? * I can't see the refund on my bank statement? Refunds may show up in a couple of places: 1. Normally it shows on the day of refund confirmation by us (or up to 7 days after this date depending on your bank’s processing times) 2. If its not there, try looking back to the date when you bought the items – some banks now highlight the refund credit against the initial debit date (or up to 7 days after this date depending on your bank’s processing time) If you still can’t see it, give us a shout on the Contact Us Section. * Have you received my returned items? It can take up to 14 days from the date of your return for your parcel to be delivered back to our warehouse and processed. On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund back to your payment method. The funds should appear on your bank statement in up to 7 working days (how long depends on your card issuer). We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. * Refunds A typical refund will take up to 21 days, that’s 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system. If you are using Royal Mail, Hermes or Collect+ the tracking will show it delivered to our nearest distribution centre. It can be up to 7 days from this point for item to be received into the Warehouse warehouse, where it will be processed and refunded. You will receive an email when this has happened, from this it’s up to 7 days to show in your bank statement, this is dependent on your banks processing time. If you paid for your order with a gift voucher or store credit, this will be credited back to your Warehouse account. Please note that the gift voucher or store credit amount will be refunded first on all returned orders where a gift voucher or store credit has been used. We’ll be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. All returns are quality checked – items should be returned in a new and unused condition with labels attached and, wherever possible, sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy. If you've waited more than 28 days with no email from us, please get in touch by going to the Contact Us tab on this page. * Returns exemptions * Returns - Need a quick answer? * How do I return? UK & INTERNATIONAL RETURNS UK returns are £2 using the returns portal. £2 per parcel will be deducted from your refund amount. Returns are FREE for Warehouse Limitless customers. For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Please use a trackable service and keep your proof of postage receipt until after your refund is processed. You've got 28 days to send something back to us from the day you receive it. START A RETURN * 1 Repack your items. * 2 Log in to our returns portal by clicking the ‘start return’ button. You will need your order number to start so please make a note of it before continuing. (Your order number can be found in your ‘my account’ section, on your order confirmation email or on your delivery label on the bag, it starts 2 – 3 letters followed by 9 digits) * 3 Select your preferred return option (Print returns label at home or in store options). * 4 Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage! * 5 Keep an eye on your return tracking. You'll get an email once we receive your returned item. We've gone paperless! You'll no longer receive a delivery note in your parcel. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Please visit FAQs for more information. * I don't have the invoice from my parcel, can I return? We've gone paperless! You'll no longer receive a delivery note in your parcel. Use the returns portal to get your trackable returns label. Ready to Return? Click here * I am outside of the returns policy, can I return? You've got 28 days to send something back to us from the day you receive it. Unfortunately we cannot accept returns after this time. Ready to Return? Click here * I don't have the original packaging, can I return? Yes, just pop your items in something non see-through, sealable & waterproof. Ready to Return? Click here * Can I return more than one order? Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund. Ready to Return? Click here * Order - Need a quick answer? * Where is my order? TRACK YOUR ORDER HERE Enter your order number. Pssst...It's on your order confirmation or dispatch email Enter your order number: Find order Your order could be in a couple of places: our warehouse, awaiting dispatch, with the courier on its way with the courier, or delivered. Got a dispatch email? Good news, it's on its way. You can track your order at the top of this page using your order number. If you haven't got your dispatch email (don't forget to check those junk folders) your order is waiting to leave us. Once you have the dispatch email you can track it via the link in the email or by using the track my order section at the top of this page. If you don't have your order number with you, you can get it by logging into your account here and then by going to 'Order History'. Northern Ireland Some deliveries to Northern Ireland will be shipped via the Republic of Ireland, this is nothing to worry about and happens due to the ferry connection that our carrier uses. * Why is my order late? Are you sure it’s late? Please double check the delivery option you selected, cut off times for ordering and the date which we said it will be delivered by. You can check delivery timescales here. If it's after 8pm on that date then it’s late. If it's before the advised delivery date and you've had your dispatch email, then it’s on its way. Your delivery date has to have passed for us to be able to investigate where your order is. On rare occasions we do come up against a bump in the road. If your delivery date has passed, please contact here and have your order number ready. * Missing items from my order? If you are missing 1 or more of the items you have ordered it may be down to the following: - You may have not added it to your basket, please check your order confirmation and descriptions for the product you think may be missing. - The item you are missing may have been out of stock, please check your emails (including junk/spam) to see if you have been sent a mail about this. The rest of your order will have been shipped. - If it is a small item, please check in and amongst the other products in case it is hiding. - You placed a large order which could mean your items are arriving in more than 1 bag, please check your dispatch email for more than 1 tracking link where you can find an update. If none of the above apply and you are still missing your item please contact our Customer Service team within 14 days of your order being delivered and they’ll be happy to help. * Why was my order cancelled? If you've placed an order and received a cancellation email from us, we're really sorry. This will usually be because the stock wasn't in the warehouse when we processed your order. You'll get a cancellation email and a refund via the original payment method used. The refund may take up to 7 days - this is the banking process and not something we can speed up. * Can I cancel or edit my order? Unfortunately we're unable to make any changes to your order once placed as it’s processed immediately at the warehouse. You’ll need to place another order or return any unwanted items. * Account Query - Need a quick answer? * How do I change my email address? For customer account security we do not allow change of email address, if you need to use an alternative email address please create a new account. * How do I change my delivery address? Log in your account, select "addresses" to add a new one or edit an existing one. * How do I change my contact preferences? You can choose how you'd want us to contact you. If you don't want to hear about great new offers, just simply log into your account, click on contact preferences and untick the boxes. * How do I change my password? If you know your password its simple! Log into your account using your current password, then under the account information section, you have the option to change your password. If you've forgotten your password, at the account log in page select the forgotten password option and follow the steps to reset. If that doesn't work, please get in touch by going to the 'contact us' tab on this page. * How do I change my payment details? Log into your account, select payment details and either add, delete or edit your payment options. * Missing, faulty or incorrect item - Need a quick answer? We will get this fixed for you ASAP Please send us an email with the following information: * Your name * Order number * Product name and code (this can be found on your order confirmation email) * Description of the fault You won’t be able to attach an image of the faulty item just yet but make sure you have one ready for when you receive a reply from us. Please wait until you’ve spoken to our Customer Care team before you return anything so we can make sure we get the correct item to you as quickly as possible. * Payment - Need a quick answer? * Promotions & discounts If you have a promo code/discount code please enter it at the billing and payment step of the checkout – it can’t be applied on an order that has already been placed. Having issues redeeming your discount? * - Your code might have expired. * - You can only use one code at a time. * - Some of our codes only work when you select a specific delivery option such as our next-day delivery service. * - Double check you haven't mistyped the code. * - Check you've only picked products valid in the promotion. * How do I use a gift voucher? * Apple Pay * How can I pay for my order? Payment options We accept the following payment cards: Visa, Visa Debit, MasterCard, Maestro, Electron, American Express, PayPal. Please note: All payments must be made online when placing your order. We do not have the ability to place an order on your behalf. When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account. Gift Vouchers If you've been gifted a Warehouse voucher/gift certificate, then please contact customer service. APPLE PAY – FAQ Yay for Apple Pay! You can now pay for your orders with Apple Pay using a Visa, Mastercard or American Express Card on all devices which support Apple Pay*. How to Pay: It’s simple! Make sure you have Apple Pay set up on your device. Then, all you need to do is add the items to your basket, choose your preferred delivery option and then when you reach checkout, select the Apple Pay option as your payment method. Once you’re happy with your order tap the Touch ID** or glance at your iPhone for Face ID and pay! Once the order has successfully gone through you will then be sent an order confirmation email. Please note, you won't be able to select Apple Pay if you've applied a gift voucher. *If you are using Apple Pay on a Mac device, this payment option will only be available on Safari whilst using the Mac OS Sierra operating system. **If you have a Mac with Touch Bar, you will be able to verify your payment using the Touch ID sensor on your MacBook Pro keyboard. If not, you will need to make sure your phone or Apple watch is nearby in order to verify them remotely. Pay In 3 Payments Shop now and pay later in three equal payments that let you spread the cost of your purchase, with no added charges. Pay nothing extra. Three equal payments are automatically collected every 30 days from your debit or credit card. The total amount charged to your card is no greater than if you simply paid for the entire purchase up front (provided the agreed payment schedule is followed). All you need is: An UK bank account To be over 18 years of age A UK residents address For a full list of FAQs please click here Please spend responsibly. Borrowing more than you can afford could seriously affect your financial status. Make sure you can afford your monthly repayments on time. For any more info just click here as Klarna are right on hand for quick and simple, self service solutions. Oasis acts as an introducer and not a lender of unregulated credit products provided [exclusively] by Klarna Bank AB (publ). Credit is only available to permanent UK residents aged 18+, subject to status, terms and conditions apply. Please note that the following products are not regulated by the FCA: [Pay in 30 days and Pay in 3 instalments] Customer Service For customer service queries you can contact the Klarna customer service team here See here for further information about Klarna. Get it now. Pay it in 6. Interest free. Easy. Pay for your purchases over 6 automatic weekly payments on the day of your choice, interest free. Pay nothing extra. If you make repayments on time, you'll only ever pay the price of the item you've purchased. The only fees that may apply are late fees for missed payments. Simply select Laybuy as your payment method at checkout. All you need is: 1. A UK credit or debit card 2. To be over 18 years of age 3. A UK residents address For a full list of FAQs please click here Please see here for Laybuy Terms and Conditions. Shop Now. Wear Now. Pay It In 4 Pay for your purchases over 4 automatic fortnightly installments. Pay nothing extra. If you make repayments on time, you'll only ever pay the price of the item you've purchased. The only fees that may apply are late fees for missed payments. Select Clearpay as your payment method at checkout. All you need is: 1. A UK credit or debit card 2. To be over 18 years of age 3. A UK residents address 4. Customer Services Clearpay Customer inquiries will be addressed by the Customer Support team here:help.clearpay.com For a full list of FAQs please click here Clearpay lends you a fixed amount of credit to allow you to pay for your purchase over 4 instalments, due every two weeks. To be eligible for credit from Clearpay, you must be a permanent UK resident (excl Channel Islands), aged 18+. Further eligibility criteria and T&Cs' apply. Clearpay Finance Ltd. Make sure you can make your repayments on time by each due date to avoid late fees. Not paying on time will lead to a late fee of £6 and, if your order is worth more than £24, a further late fee of £6 if it is still overdue after 7 days. The total amount of late fees you may be charged will depend on your order value. If you fail to pay on time, your Clearpay debt may be passed to a debt collection agency and this may affect your ability to use Clearpay in future. We encourage you to use Clearpay responsibly. * Gift voucher not working * Incorrect Item - Need a quick answer? We will get this fixed for you ASAP Please send us an email with the following information: * Your name * Order number * Product name and code of the item ordered * Product name and code of the item received * Picture of the incorrect item and a description of the incorrect item received You won’t be able to attach an image of the incorrect item just yet but make sure you have one ready for when you receive a reply from us. Please wait until you’ve spoken to our Customer Care team before you return anything so we can make sure we get the correct item to you as quickly as possible. * Need a quick answer? * Where is my order? TRACK YOUR ORDER HERE Enter your order number. Pssst...It's on your order confirmation or dispatch email Enter your order number: Find order Your order could be in a couple of places: our warehouse, awaiting dispatch, with the courier on its way with the courier, or delivered. Got a dispatch email? Good news, it's on its way. You can track your order at the top of this page using your order number. If you haven't got your dispatch email (don't forget to check those junk folders) your order is waiting to leave us. Once you have the dispatch email you can track it via the link in the email or by using the track my order section at the top of this page. If you don't have your order number with you, you can get it by logging into your account here and then by going to 'Order History'. Northern Ireland Some deliveries to Northern Ireland will be shipped via the Republic of Ireland, this is nothing to worry about and happens due to the ferry connection that our carrier uses. * How do I return? UK & INTERNATIONAL RETURNS UK returns are £2 using the returns portal. £2 per parcel will be deducted from your refund amount. Returns are FREE for Warehouse Limitless customers. For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Please use a trackable service and keep your proof of postage receipt until after your refund is processed. You've got 28 days to send something back to us from the day you receive it. START A RETURN * 1 Repack your items. * 2 Log in to our returns portal by clicking the ‘start return’ button. You will need your order number to start so please make a note of it before continuing. (Your order number can be found in your ‘my account’ section, on your order confirmation email or on your delivery label on the bag, it starts 2 – 3 letters followed by 9 digits) * 3 Select your preferred return option (Print returns label at home or in store options). * 4 Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage! * 5 Keep an eye on your return tracking. You'll get an email once we receive your returned item. We've gone paperless! You'll no longer receive a delivery note in your parcel. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Please visit FAQs for more information. * When will I receive my refund? A typical refund will take up to 21 days, that’s 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system. If you are using Royal Mail, Hermes or Collect+ the tracking will show it delivered to our nearest distribution centre. It can be up to 7 days from this point for item to be received into the Warehouse warehouse, where it will be processed and refunded. You will receive an email when this has happened, from this it’s up to 7 days to show in your bank statement, this is dependent on your banks processing time. If you paid for your order with a gift voucher or store credit, this will be credited back to your Warehouse account. Please note that the gift voucher or store credit amount will be refunded first on all returned orders where a gift voucher or store credit has been used. We’ll be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. All returns are quality checked – items should be returned in a new and unused condition with labels attached and, wherever possible, sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy. If you've waited more than 28 days with no email from us, please get in touch by going to the Contact Us tab on this page. * Can I cancel or edit my order? Unfortunately we're unable to make any changes to your order once placed as it’s processed immediately at the warehouse. You’ll need to place another order or return any unwanted items. * Faulty Item - Need a quick answer? We will get this fixed for you ASAP Please send us an email with the following information: * Your name * Order number * Product name and code (this can be found on your order confirmation email) * Description of the fault You won’t be able to attach an image of the faulty item just yet but make sure you have one ready for when you receive a reply from us. Please wait until you’ve spoken to our Customer Care team before you return anything so we can make sure we get the correct item to you as quickly as possible. Still need to contact us? Order № (optional): Find Order Still need help? Contact Us Your Name: Email Address: Confirm Email Address: Your Message Here: We will need; description of the fault, product name and code, number of faulty items in your order (product details can be found in your order confirmation email) Send Message from your Apple device (Sorry, we don't have a phone number) * LEGAL & DATA PROTECTION * Your data We have updated our privacy notice to ensure we’re complying with new changes in data protection law. You can find out more about your rights, choices and how we use your information in our new Privacy Notice. These rights include the ability to control your marketing preferences. You can tell us you no longer wish to continue receiving marketing information from us at any time. If you would like to update your contact preferences you can do this by logging into My Account and editing your ‘Contact Preferences’. If you’ve forgotten your password, at the account log in page select the forgotten password option and follow the steps to reset. If that doesn't work, please get in touch by going to the 'contact us' tab on this page. If you don’t have an account you can also unsubscribe or ‘opt-out’ by using the unsubscribe button and following the link included in the footer of any marketing emails. Please allow up to a week for this to be processed. If you have any other queries in relation to how your data is managed you can contact our Data Protection Officer at dpo@warehousefashion.com. * Terms & conditions TERMS & CONDITIONS IMPORTANT LEGAL NOTICE These are the legal terms and conditions under which We supply the products (“Products”) listed on our website www.warehousefashion.com (“our site”) to you. Please read these terms and conditions carefully before ordering any Products from our site. Using our site indicates that you accept these terms and conditions together with our Privacy Notice here and Terms of Use here, regardless of whether or not you choose to register with us. If you do not accept these terms and conditions, our Privacy Notice here or our Terms of Use here, do not use our site. 1. INFORMATION ABOUT US 1. www.warehousefashion.com is operated by Warehouse Fashion Online Limited (“We”). We are a company registered in England and Wales under company number 012579412 and with our registered office at 49/51 Dale Street, Manchester, England M1 2HF. Our UK VAT number is 185 4874 61. Our email address is eu.customerservices@warehousefashion.com. 2. SERVICE AVAILABILITY 1. Some restrictions are placed on the extent to which We accept orders from specific countries. These restrictions can be found on our “Deliveries” page here. 3. YOUR STATUS 1. You may only purchase Products from us if: 1. you are legally capable of entering into a binding contract with us (for example, in England and Wales you must be at least 18 years old); 2. you are an authorised user of the credit or debit card or payment account (ie Paypal) used to pay for your order; and, 3. are resident in a country that we deliver to (please see our “Deliveries” page here for further information). 4. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US 1. Once you have placed your order, you should receive an e-mail from us acknowledging that We have received your order (but please contact us if you do not receive this e-mail). Please note this does not mean that your order has been accepted. All orders are subject to availability and acceptance by us (which We may refuse for any reason). 2. After you submit your order, we immediately contact your bank or card issuer for authorisation to take payment from your account. We will not process your order until payment has been received in full. If we accept your order We will confirm this to you by sending you a further e-mail confirming the Product is being processed ready for dispatch at which point the contract between us ("Contract") will be formed. 3. As soon as you place your order, we start to process your order which means you will not be able to change it before delivery, but you may be able to return your Products under clause 8 of these terms and conditions or under our Returns Policy. 4. From time to time We may make minor changes to a Product to reflect changes in relevant laws and regulatory requirements. 5. These terms and conditions, and any Contract between us, are only in the English language. Please note that We may not necessarily keep a copy of your Contract. You should keep a copy of these terms and conditions and your order for future reference. 5. DELIVERY 1. Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then as soon as reasonably possible (depending on the delivery service you have selected). In any event, delivery will take place no more than 30 days after the day your Contract is entered into. 2. If no one is available at your address to take delivery and the Products cannot be posted through your letterbox or left in a safe place, after three failed attempts, we may end the Contract and clause 13 will apply. 3. Delivery of your order will be complete when We deliver the Products to the address you gave us and the Products will be your responsibility from that time. 4. You will own the Products once We have received payment in full. 5. The images of the Products on our site and in our other advertising materials are for illustrative purposes only. Your Products may vary slightly from those images. Although We have made every effort to display and print the colours of the Products accurately, We cannot guarantee that your computer's display of the pictures, or the pictures in our other advertising materials, accurately reflect the colours of the Products that will be delivered to you. 6. Please note postcode restrictions apply. Check your eligibility here. 6. INTERNATIONAL DELIVERY 1. If you order Products from us for delivery to a destination outside the UK: 1. your order may be subject to import duties and taxes which are applied when it reaches the delivery destination. Please note that We have no control over these charges and We cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order. We will not be liable or responsible if you do not pay any such import duties or taxes; 2. you must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law; and 3. if you return any Products to us from a destination outside the UK, please ensure that the return parcel is marked clearly with the wording “Return to supplier” or wording having similar effect. 7. PRICE AND PAYMENT 1. The price payable for the Products shall be as shown on our site in pounds sterling (GBP), although please see clauses 7.5 and 7.6 for what happens if We discover an error in the price of any Product you order. Prices advertised on our site include UK VAT at the relevant rate chargeable for the time being, but exclude delivery charges which are payable in addition and shown separately during the checkout process. 2. We can change the prices on our site at any time without notice, but changes will not affect orders which We have already accepted. However, if the rate of VAT changes after the date of your order, We will adjust the rate of VAT you pay unless you have already paid for the Products in full before the change in VAT takes effect. 3. We accept payment by debit card, credit card and PayPal. We accept the following cards: Visa, Visa Debit, MasterCard, Maestro, Electron and American Express. 4. You must pay for the Products (including all applicable delivery charges), and We will charge the card you have chosen to use to pay for your order once you reach the final billing page and submit your order. We immediately contact your bank or card issuer for authorisation to take payment from your account. 5. If We accept and process your order where there is a pricing error that is obvious and unmistakable and which could reasonably have been recognised by you as a mispricing, We may end the Contract, refund to you any sums you have paid under the Contract and require the return of any Products provided to you. 6. If you wish to apply a voucher code to your order, you must enter the relevant code during the online checkout process. Only one voucher code can be used per order and additional terms and conditions may apply in respect of each voucher code. We reserve the right to decline to accept any voucher code that is invalid for your order or that has expired. 8. YOUR RIGHT TO CANCEL THE CONTRACT (EEA CUSTOMERS ONLY) 1. If you are a consumer in the European Economic Area (“EEA”), you have a legal right to cancel a Contract if you change your mind until 14 days after you receive (or someone you nominate receives) the Products, unless the Products are split into several deliveries over different days in which case you will have until 14 days after the day you receive (or someone you nominate receives) the last delivery. 2. If you wish to cancel a Contract under clause 8.1, you just need to communicate this to us within the timescale set out in clause 8.1. The easiest way to do this is to contact us by email at eu.customerservices@warehousefashion.com or by post at Warehouse, PO Box 553, Burnley, BB1 9GD.You may use a copy of the cancellation form available here, but you are not required to do so. 3. The right to cancel a Contract under clause 8.1 does not apply to cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken. 4. If you cancel a Contract under clause 8.1 after the Products have been dispatched to you, you must return them to us. You must send off the Products within 14 days of telling us that you wish to cancel the Contract. Please note there will be a cost of £2 for returning the Products to us (this cost is not applicable to Warehouse Limitless Customers).Please see our Returns Policy here for further information about how to return Products to us. 9. RETURNS 1. As an alternative to using your rights under clause 8.1, Please note there will be a charge of £2 for returning item(s)(this cost is not applicable to Warehouse Limitless customers). For further information on returns please see our Returns Policy 2. 2. Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If this happens to you and you think we’ve made a mistake, you can Contact Us and we will discuss the matter with you further.2. Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If this happens to you and you think we’ve made a mistake, you can Contact Us and we will discuss the matter with you further. 10. YOUR RIGHT FOR A REFUND (EEA CUSTOMERS ONLY) 1. If you are a consumer in the EEA and you cancel your Contract under clause 8.1, We will: 1. refund you the price you paid for the Products (minus the £2 cost for returning the Products). However, please note that We may reduce your refund to reflect any reduction in the value of the Products, if this has been caused by your handling them in a way which would not be permitted in a shop. If We refund you the price paid before We are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount; and 2. refund any charges you have paid for delivery of the Products to you, although the maximum refund for delivery costs will be the least expensive delivery method We offer to your delivery destination; and 3. make any refunds due to you by the method you used for payment: 2. 14days after the day on which We receive the Products back from you or, if earlier, the day on which you provide us with evidence that you have sent the Products back to us; or 3. 14 days after you inform us of your decision to cancel the Contract 4. Please see our Returns Policy here for more information about returns and refunds. 11. FAULTY PRODUCTS 1. If you are a consumer, We are under a legal duty to supply Products that are in conformity with the Contract. Nothing in these terms and conditions will affect your legal rights in relation to Products that are faulty or defective. 2. If you consider that any Product We have supplied is faulty or mis-described, please notify us using the contact details set out in clause 8.2. 3. If you discover that your Product is faulty after 30 days we reserve the right to request evidence, such as images of the defect, before issuing any refund of the price paid and/or any associated delivery costs. 12. OUR RIGHTS TO CANCEL THE CONTRACT 1. We may end the Contract at any time by writing to you if: 1. you do not make any payment to us when it is due; 2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products; or 3. you do not, within a reasonable time, allow us to deliver the Products to you. 2. We may also end the Contract in the circumstances set out in clause 7.5 or clause 7.6. 3. If We end the Contract in any of the situations set out in clause 13.1, We will refund any money you have paid in advance for the Products We have not provided but We may deduct or charge you reasonable compensation for the costs We will incur as a result of your breaking the Contract. 13. OUR LIABILITY 1. If We fail to comply with these terms and conditions, We are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failing to use reasonable care and skill, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both We and you knew it might happen. 2. We only supply the Products for domestic and private use. If you use the Products for any commercial, business or resale purpose, We will have no liability to you for any loss of profit, loss of business, loss of anticipated savings, business interruption or loss of business opportunity. 3. We do not in any way exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or any matter for which We may not exclude or limit our liability under any applicable law. 14. EVENTS OUTSIDE OUR CONTROL 1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control means any act, event, omission or accident beyond our reasonable control. 2. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract, We will contact you as soon as reasonably possible to notify you and our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, We will arrange a new delivery date with you after the Event Outside Our Control is over. 3. You may cancel a Contract affected by an Event Outside Our Control if there is a risk of substantial delay. To cancel a Contract under this clause 14 please contact us using the details set out in clause 8.2. 15. INTELLECTUAL PROPERTY RIGHTS 1. All and any Intellectual Property Rights in the Products shall be owned by us or our licensors. All such rights are reserved. 16. OTHER IMPORTANT TERMS 1. Nothing in these terms and conditions shall affect your rights as a consumer under the applicable law in the jurisdiction in which you are resident. 2. If We have to contact you, We will do so by in writing or telephone, using the contact details you provided to us in your order, unless you have asked us to contact you by any other means. When We refer in these terms and conditions to “in writing”, this includes e-mail. 3. We may change these terms and conditions from time to time. The terms and conditions that apply to your Contract will be those that are displayed on our site when you place your order. 4. We may transfer our rights and obligations under the Contract to another organisation. We will tell you in writing if this happens and We will ensure that the transfer will not affect your rights under the Contract. 5. You may only transfer your rights or your obligations under these Terms to another person if We agree in writing. 6. The Contract is between you and us. No other person shall have any rights to enforce any of its terms. 7. Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect. 8. If We fail to insist that you perform any of your obligations under these terms and conditions, or if We do not enforce our rights against you, or if We delay in doing so, that will not mean that We have waived our rights against you and will not mean that you do not have to comply with those obligations. If We do waive a default by you, We will only do so in writing, and that will not mean that We will automatically waive any later default by you. 9. Please note that these terms and conditions are governed by English law. If you are a consumer, this means a Contract for the purchase of Products and any dispute or claim arising out of or in connection with it will be governed by English law, except that if you are not resident in England then English law shall apply only to the extent that it does not override any mandatory laws of the country in which you have your usual place of residence. 10. In respect of any dispute or claim relating to a Contract, if you are a consumer you and We both submit to the non-exclusive jurisdiction of the courts of England and Wales, but nothing in this clause shall limit your legal rights to bring actions against us or to require proceedings to take place in the country in which you have your usual place of residence. If you are not a consumer, you and We both submit to the exclusive jurisdiction of the courts of England and Wales. 11. Warehouse is enrolled on the National Register of Producers of Furnishing Components under number FR FR218511_11VFOJ This unique identifier certifies that Warehouse by adhering to Éco-mobilier, is in compliance with its regulatory requirements under Article L541-10–6 of the French Environmental Code 17. AFTER-SALES SERVICE 1. Questions, comments or requests regarding these terms and conditions or our Products should be addressed to eu.customerservices@warehousefashion.com. 2. If you have any complaints these should be addressed in writing to Warehouse by email to eu.customerservices@warehousefashion.com or by post, Warehouse, PO Box 553, BURNLEY, BB11 9GD. 3. If you are not satisfied with how We have handled any complaint, you may wish to request that the complaint be referred for alternative dispute resolution (where an independent body considers the facts of the dispute and seeks to resolve it without you having to go to court). Disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform, which can be found here. 18. WAREHOUSE LIMITLESS – ANNUAL SUBSCRIPTION FOR UNLIMITED FREE NEXT DAY DELIVERY 1. Cost - Warehouse Limitless costs £9.99. 2. Subscription – you can subscribe to Warehouse Limitless from your desktop, tablet, mobile or android device. 3. Membership – Warehouse Limitless is valid for 12 months and is only available to individuals residing in the UK. 4. Warehouse Account - you must have a registered Warehouse Limitless customer account and be logged in to your customer account to use Warehouse Limitless. 5. Availability - Warehouse Limitless is available for delivery to UK addresses, postcode restrictions apply if using the Next Day delivery service, check your eligibility here. If your postcode is not eligible for Next Day delivery, other delivery options are available. Due to capacity, the InPost collection option is only available for orders of 3 items or less. The service in the following areas may take 3 – 5 working days: Channel Islands, Highlands & Islands of Scotland, Shetland. 6. Orders - you must place your order in accordance with Warehouse's Next Day & Standard delivery timescales. 7. Delivery- Warehouse reserves the right to alter the delivery service valid in this promotion at any time; in this case you will be offered the delivery service available at that time free of charge. 8. Inclusion - Warehouse Limitless can be used on either the UK Next Day & UK Standard Delivery options. 9. Exclusions - The UK Next Day Evening Delivery service (10pm to midnight) is expressly excluded from Warehouse Limitless. - Between Thursday 26th November and Wednesday 2nd December 2020 Warehouse Limitless Next Day Delivery service will be unavailable. 10. Cancellation - You can cancel your Warehouse Limitless subscription within 14 days of subscribing by contacting Customer Service. A full refund of the subscription fee will be given if you have not made any purchases using Warehouse Limitless delivery through www.warehousefashion.com. Once a purchase has been made your Warehouse Limitless subscription cannot be cancelled. 11. Terms & Conditions – You are responsible for using Warehouse Limitless in accordance with the terms and conditions. Any breach will result in termination of your membership and no refund will be given. Warehouse reserves the right to accept or refuse membership and to change any terms and conditions at its discretion. Warehouse will inform you of any significant changes to these terms and conditions. All other applicable Warehouse terms and conditions apply. 12. Personal use only - Warehouse Limitless is for personal use only. 13. Delay outside of our control - Warehouse will not be held responsible for any delay or failure to comply with our obligations if the delay or failure arises from any cause which is beyond Warehouse's reasonable control. 14. Termination - We may decide to terminate your Warehouse Limitless account and you will be given a prorated refund based on the number of whole months remaining in your membership. We will not give any refund for termination related to conduct that we determine, in our discretion, violates these terms or any applicable law, involves fraud or misuse, or is harmful to Warehouse's interests or another user. 15. Returns - Warehouse Limitless customers will be able to return items free of charge. 19. PROMOTION TERMS AND CONDITIONS 1. Official Warehouse promotion codes entitle you to an offer on your online order from www.warehousefashion.com. To utilise your promotion code, click the "redeem a promotion code" button on the order summary page and enter the specific code. Please note, promotion codes can only be used once per transaction and cannot be used in conjunction with any other promotion or offer. Promotion codes are territory specific, remain our property, are not transferable and are not valid for the purchase of gift cards or gift vouchers. There is no cash alternative. Promotion codes and related offers are not open to employees of www.warehousefashion.com and we reserve the right to withdraw them and refuse or restrict any order at any time. Promotion codes are only valid on www.warehousefashion.com for payments made by residents of the United Kingdom and Ireland in Sterling, where enabled, Euros, US or Australian dollars. Payment by Euros, US or Australian dollars can be enabled by selecting the appropriate flag in the dropdown currency selection menu in the top right-hand corner on the homepage. 20. GIFT CERTIFICATE TERMS AND CONDITIONS 1. Just add your code to the ‘Redeem Gift Voucher’ box at checkout and hit apply. If the value of your order is less than the value of your gift voucher, the balance remains for next time. Please note, gift voucher are not currently available for purchase but will be back up and running soon. 2. If the amount of your Online Gift Certificate(s) does NOT cover the total order amount, you will need to pay the remainder of the purchase 3. If the amount of your Online Gift Certificate(s) is for MORE than the total order amount, the balance will be stored with your www.warehousefashion.com account for your next purchase using the same Gift Certificate code. 4. If you have any additional questions, please contact our Customer Service team 5. Online Gift Certificates are non-transferable, non-refundable and are not redeemable for cash 6. We cannot replace lost or stolen Online Gift Certificates. 21. TERMS AND CONDITIONS: SUSTAINABILITY COMPETITION Terms and Conditions relating to boohoo Group Marketing Survey Cash Prize Draw (1 x £500). The promoter of boohoo Group Marketing Survey Cash Prize Draw (1 x £500) ("Prize Draw") is BOOHOO.COM UK LIMITED of 49/51 Dale Street, Manchester M1 2HF ("Promoter"). 1. Eligibility 1.1. This Prize Draw is open to individuals worldwide only aged 18 years or over, except for employees of the Promoter, their immediate family, sponsors of the Prize Draw and their employees who are directly associated with the administration of the Prize Draw. 1.2. Individuals who are under the age of 18 must have the consent of a parent or guardian over 18 to enter the Prize Draw. The Promoter reserves the right to obtain proof of such consent and to refuse entry or to choose another winner if such proof, where requested, has not been given. 1.3. By completing a customer feedback survey, entrants will be automatically entered into the Prize Draw. 2. The Prize Draw 2.1. The title of the Prize Draw is boohoo Group Marketing Survey Cash Prize Draw (1 x £500) 3. How to enter 3.1. To enter the Prize Draw entrants must: 3.1.1. “Complete” the customer feedback survey at https://surveyhero.com/c/a5081f06 3.1.2. “Enter” details in mandatory fields (Email address); 3.1.3. “Read” our Terms and Conditions and Privacy Policy; 3.1.4. “Submit” entry to be automatically entered into the Prize Draw (“Entry”). 3.2. Entries must be made between 12:00pm (BST) on 22.04.2021 and 11.59pm (BST) on 03.06.2021 (Prize Draw Period) to be valid. 3.3. Entries received after the end of the Prize Draw Period will not be valid. 3.4. No bulk, third party or automated entries are permitted. 3.5. All entrants (including the winner) must comply with any reasonable directions given to him or her by the Promoter in connection with the Prize Draw. Failure to comply with such directions may result in an invalid Entry and/or withdrawal of the Prize. 4. Winner selection and contact 4.1. The winner of the Prize Draw will be selected at random within 2 weeks of the Prize Draw Period closing (“Announcement Date”). 4.2. There will be a total of one (1) winner in total selected at random from all entries for Prize 1 and a total of one hundred (100) winners in total selected at random from all entries for Prize 2. 4.3. The winner will be selected by random selection via electronic means. The decision of the Promoter shall be final. No correspondence will be entered into in respect of any decision made in connection with this Prize Draw. 4.4. The decision of the Promoter shall be final. No correspondence will be entered into in respect of any decision made in connection with this Prize Draw. 4.5. The Promoter will contact the winner personally as soon as practicable after the Announcement Date by sending an email (“Winner”) from the Promoter’s account. The Promoter will ask the Winner to provide further details in relation to the Prize (the “Details”). The Winner must provide the Details in order to claim the Prize. 4.6. If any Winner fails to provide their Details to the Promoter within 48 hours of the Promoter contacting the Winner and asking them to provide the Details in accordance with clause 4.5 then the Promoter acting in its absolute discretion may: 4.6.1. make further attempts to contact that Winner; and/or 4.6.2. withdraw the Prize from that Winner. 4.7. If the Prize is declined by a Winner or is withdrawn from a Winner by the Promoter, the declining or forfeiting Winner will continue to be subject to the provisions of these Terms and Conditions; and the Promoter may offer the Prize to a new Winner by random selection in accordance with this clause 4.3. 5. Prize Prize 1 5.1. The prize comprises of the following elements (“Prize”): 5.1.1. One (1) cash value of £500 (five hundred pounds) for one (1) Winner. The Prize shall be transferred via bank transfer into the bank account held in the name of the Winner only. 5.2. The Prize is subject to availability and subject to the Winner providing relevant bank details. 5.3. The Prize is non-transferable and non-refundable and the Winners cannot request any alternative prize 5.4. There will be one (1) winner drawn and contacted for Prize 1. Prize 2 5.5. The prize comprises of the following element (“Prize”): 5.5.1. One (1) tree planted via https://tree-nation.com/ (or other participating provider). 5.6. The Prize is non-transferable and non-refundable and the Winners cannot request any alternative prize 5.7. There will be one hundred (100) winner drawn and contacted for Prize 2. 6. Winner publicity 6.1. The Promoter and its affiliates reserves the right to publish each Winner's name and Entry on the Promoter’s and its affiliates official social media accounts, including Twitter, Instagram and Facebook and on its website and paid media channels including social and emails 6.2. By entering the Prize Draw, if you are a Winner you agree to your Entry being published in accordance with clause 6.1 and to take part in and co-operate fully with all reasonable publicity accompanying or resulting from this Prize Draw without further recompense. 7. Entry requirements 7.1. Any Entry that is deemed by the Promoter, in its sole discretion, to be unlawful, obscene, vulgar, pornographic, hateful, threatening, discriminatory, offensive or which may otherwise bring the Prize Draw or Promoter into disrepute will be excluded from the Prize Draw and the Promoter reserves the right to take any further action in respect of such Entry that it deems appropriate. 7.2. The Promoter will fully co-operate with any law enforcement authorities or court order requesting or directing the Promoter to disclose the identity of or to locate anyone posting or linking any content to its Twitter, Facebook or Instagram pages which infringes any third party rights or is in breach of any of these Terms and Conditions or any applicable law. 8. Use and display of Entries and copyright 8.1. The copyright subsisting in the Entry must belong to the entrant. Entrants will retain copyright in the Entries they submit. Entrants must not have infringed the rights of any other party or breached any laws when submitting their Entries. If an Entry contains reference to or images of a person, the consent of that person (or their parent or guardian if they are under 18) must have been obtained. 8.2. By submitting an Entry: 8.2.1. you licence and grant the Promoter, its affiliates and sub-licensees an exclusive, royalty free, perpetual, worldwide, irrevocable and sub-licensable right to use, reproduce, modify, adapt, publish and display such content for any purpose in any media including, but not limited to the Promoter’s website, social media accounts, marketing materials, newsletters and promotional material without further compensation, restriction on use, attribution or liability; 8.2.2. you waive any moral rights or similar rights in respect of your entry to which you may be entitled (at the time of submission or in the future) under the Copyright, Designs and Patents Act 1988 as amended time to time or under any similar applicable laws in force from time to time in force anywhere in the world 8.2.3. you acknowledge that third parties will have access to and will be able to republish your Entry in accordance with the terms of use of the social media platform through which your Entry is submitted. 9. Liability 9.1. Except for death or personal injury caused by negligence of the Promoter or its agents or representatives or for fraud or fraudulent misrepresentation, neither the Promoter, nor its agents or representatives assume responsibility for: 9.1.1. any Prize that is not redeemed; 9.1.2. any personal property; 9.1.3. any loss of enjoyment or wasted expenditure; 9.1.4. any system failures or malfunctions of any third party websites; 9.1.5. any incomplete, lost, delayed or late Entries; 9.1.6. any failure to fulfil obligations of any third parties involved in this Prize Draw; 9.1.7. any fault, malfunction, damage, loss or disappointment suffered by the participants in the Prize Draw howsoever arising from participating in the Prize Draw; 9.1.8. communications line failure, regardless of cause, with regard to any equipment, systems, networks, lines, satellites, servers, computers or providers utilised in any aspect of this Prize Draw; 9.1.9. inaccessibility or unavailability of the internet, or any website (including without limitation any social media web sites) or any combination thereof through dial up, broadband, mobile internet or WAP connections; 9.1.10. any injury or damage to a participant which may be related to or arising from the Prize Draw or the Prize; 9.1.11. if for any reason the Prize Draw or any website in connection with the Prize Draw is not capable of running as planned for reasons which may include without limitation, infection by computer, virus, tampering, unauthorised intervention, fraud, technical failures or any other causes which may corrupt or affect the administration security, fairness, integrity or proper conduct of this promotion; and/or 9.1.12. any other matter outside of their reasonable control. 9.2. Nothing in these Terms and Conditions affects your statutory rights. 9.3. To the extent permitted by law, all conditions, warranties and other terms which might otherwise be implied by statute or common law are expressly excluded from these Terms and Conditions. 9.4. The Winners agree to indemnify and keep indemnified the Promoter, its group of companies and their officers, employees and agents from and against all liabilities, losses, damages and expenses (including legal and other professional fees) arising out of or in connection with any allegations or claims resulting directly or indirectly from: 9.4.1. their Entry into this Prize Draw; and/or 9.4.2.their receipt and use of any Prize. 10. General 10.1. The Promoter reserves the right to cancel or amend the Prize Draw or these Terms and Conditions if it has reasonable grounds for doing so. Any changes to the Prize Draw or these Terms and Conditions will be announced by the Promoter via its website. 10.2. By entering the Prize Draw you accept these Terms and Conditions as in force at the time you submit your Entry. 10.3. Any person who provides their Details to the Promoter in connection with this Prize Draw accepts: 10.3.1. these Terms and Conditions; and 10.3.2. the use of their personal data by the Promoter and/or its affiliates: 10.3.2.1. for the purpose of administration of the Prize Draw (including publishing the names of the Winners and any administration relating to the Prize); and/p> 10.3.2.2. any other purpose for which they have consented. 10.4. The use of any personal data by the Promoter shall be in accordance with the Promoter's Privacy Policy which can be found on the Promoter’s website at [https://www.warehousefashion.com/page/privacy-notice.html /] 10.5. Without prejudice to clause 7.1, the Promoter reserves the right to exclude any Entry from the Prize Draw if it deems it to be ineligible or otherwise invalid and the Promoter shall have complete discretion in this respect. 10.6. No responsibility can be accepted for lost Entries or incomplete Entries. Proof of Entry is not proof of receipt. 10.7. If any provision of these Terms and Conditions (or part of any provision) is found by any court or other competent authority to be invalid, unenforceable or illegal, the other provisions shall remain in force. 10.8. If any invalid, unenforceable or illegal provision would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with whatever modification is necessary to give effect to the commercial intention of the Promoter. 10.9. No failure or delay by a party to exercise any right or remedy provided under these Terms and Conditions or by law or any abandonment of any such right or remedy shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict the further exercise of that or any other right or remedy. 10.10. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy. 10.11. For the names of the Winners or for a copy of these Terms and Conditions please send a stamped addressed envelope together with your written request to Boohoo Group Marketing Survey Cash Prize Draw, 49/51 Dale Street, Manchester, England M1 2HF. 10.12. The Prize Draw, these Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim which may arise out of or in connection with the Prize Draw or these terms. * Terms of use TERMS OF WEBSITE USE These Terms of Use, together with the policies and terms referred to below, set out the rules for using www.warehousefashion.com (“our site”), whether as a guest or a registered user. Use of our site includes accessing, browsing, shopping on or registering to use our site. Please read these Terms of Use carefully before you start to use our site. We recommend that you print and keep a copy of these Terms of Use for future reference. By using our site, you confirm that you accept these Terms of Use and that you agree to comply with them. If you do not agree to these Terms of Use, you must not use our site. These are the legal terms and conditions under which We supply the products (“Products”) listed on our website www.warehousefashion.com (“our site”) to you. Please read these terms and conditions carefully before ordering any Products from our site. Using our site indicates that you accept these terms and conditions together with our Privacy Notice here and Terms of Use here, regardless of whether or not you choose to register with us. If you do not accept these terms and conditions, our Privacy Notice here or our Terms of Use here, do not use our site. INFORMATION ABOUT US www.warehousefashion.com is a site operated by Warehouse Fashion Online Limited (“We”). We are a limited company registered in England and Wales under company number 012579412 and with our registered office at 49/51 Dale Street, Manchester, England M1 2HF. Our UK VAT number is 185 4874 61. OTHER APPLICABLE TERMS Should you wish to purchase any goods shown or advertised on our site, the supply of those goods will be subject to our Terms and Conditions of Sale here. Our Privacy Notice (which sets out the terms on which We process your personal data) and our Cookie Policy (which sets out information about the cookies on our site) will also apply to your use of our site. CHANGES TO THESE TERMS OF USE We may revise these Terms of Use at any time by amending this page. Every time you wish to use our site, please check these Terms of Use to ensure you understand the terms that apply at that time. ACCESS TO OUR SITE Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site at any time without notice. We will not be liable to you if for any reason all or part of our site is unavailable or interrupted at any time or for any period. You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these Terms of Use and other applicable terms and conditions, and that they comply with them. YOUR ACCOUNT AND PASSWORD You may access most areas of our site without registering your details with us, but certain areas of our site will only be open to you if you register with us. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential and not disclose it to any third party. We have the right to disable any user identification code, password or account at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Use. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at customerservices@warehousefashion.com. YOUR USE OF OUR SITE You may use our site only for lawful purposes. You may not use our site: * in any way that breaches any applicable local, national or international law, regulation or code of practice; * in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect; * in any way that infringes any intellectual property right or right to privacy; and/or * to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation to any person. You also agree not to reproduce, duplicate, copy or re-sell any part of our site in contravention of these Terms of Use. Breach of any of these conditions of use of our site constitutes a material breach of these Terms of Use. INTERACTIVE SERVICES We may from time to time provide interactive services to you on our site. For example, We may allow you to leave reviews of our products. Use of any of our interactive services by a minor is subject to the consent of their parent or guardian. By submitting any content to our site or through our interactive services, you agree that We shall have a non-exclusive, perpetual, royalty-free, worldwide right and licence to use, reproduce, distribute and make available such content on our site and in our marketing materials. We may, from time to time, if We consider it appropriate, moderate any interactive service provided on our site. However, We are under no obligation to do so. Moderation may be carried out automatically and/or manually, by us or by a third party on our behalf. Any content posted on our site by users through any interactive service does not necessarily reflect the opinions, views, values or ideals of Warehouse Fashion Online Limited or our personnel. We expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of these Terms of Use, whether the service is moderated or not. If you wish to complain about information or materials uploaded to our site by other users please contact us on customerservices@warehousefashion.com. CONTENT STANDARDS You must ensure that any and all information and material which you post to our site (User Content) and use of any interactive services associated with it complies with following standards. User Content must be accurate (where it states facts), be genuinely held (where it states opinions) and comply with applicable law in the UK and in any country from which it is posted. Product reviews will only be accepted from genuine, verified purchasers in the correct language for the relevant website and will not be accepted from our employees. User Content must not: * contain any material which is defamatory of any person, obscene, offensive, hateful, malicious or inflammatory or which promotes violence or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age; * infringe any intellectual property right of any other person; * be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence; * be threatening, abusive or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety or be likely to harass, upset, embarrass, alarm or annoy any other person; * disclose the name, address, telephone, mobile or fax number, e-mail address or any other personal data in respect of any other person. In the case of product reviews, you may include your first name and location in your review, but should not include any other personal information; * be likely to deceive any person or be used to impersonate any person, or to misrepresent your identity or affiliation with any person; * give the impression that it emanates from us, if this is not the case; * advocate, promote or assist any illegal activity or unlawful act; or * contain any advertising or promote any goods or services or links to other websites. We will determine, in our discretion, whether there has been a breach of these content standards through your use of our site. When a breach of these content standards has occurred, We may take such action as We deem appropriate and reserve the right to reject publication of any such User Content or delete such User Content from our site. If we reject a product review, we may send it back to you with an explanation of why it has been rejected and we may give you the opportunity to edit and resubmit your review. Failure to comply with these content standards constitutes a material breach of these Terms of Use. You will be responsible and will compensate us for any loss or damage We suffer as a result of you breaching these content standards. VIRUSES, HACKING AND OTHER OFFENCES We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and We will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately. INTELLECTUAL PROPERTY RIGHTS All intellectual property rights in our site, and in the material published on it, are owned by us and our licensors. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our site in breach of these Terms of Use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. OUR TRADE MARKS ARE REGISTERED Warehouse and the logos for these marks are trade marks of Warehouse Fashion Online Limited. You are not permitted to use these trade marks without our approval, unless they are part of any material you are using as permitted above. CHANGES TO OUR SITE We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and We are under no obligation to update it. We do not guarantee that our site, or any content on it, will be free from errors or omissions. NO RELIANCE ON INFORMATION The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Although We make reasonable efforts to update the information on our site, We make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date. LIMITATION OF OUR LIABILITY IN RESPECT OF YOUR USE OF OUR SITE We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation. If you are a business user: * We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it; * We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of or inability to use our site, or use of or reliance on any content displayed on our site; and * We will not be liable for: * loss of profits, sales, business, or revenue; * business interruption; * loss of anticipated savings; * loss of business opportunity, goodwill or reputation; * waste of management or office time; or * any indirect or consequential loss or damage. If you are a consumer user, please note that We only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and We have no liability to you for any loss of any business of yours (including but not limited to the types of loss and damage excluded in respect of business users set out in the paragraph above). The security of communications sent over the Internet (including by e-mail) is subject to many factors outside of our control. We do not guarantee the security or confidentiality of any electronic communications. We shall have no liability for your inability to connect to or to access our site which may result from any faults, errors or problems relating to your PC hardware, software, network or security, or your Internet service provider or any other similar problem. We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We have no control over those websites and will not be liable for any loss or damage that may arise from your use of them. OUR RIGHTS If We determine, in our discretion, that there has been a breach of these Terms of Use, We may take such action as We deem appropriate, which may include issuing a warning to you, withdrawing your right to use our site, taking legal proceedings against you and/or disclosing such information to law enforcement authorities as We reasonably feel is necessary. LINKING TO OUR SITE You may link pages of our site to your personal social media accounts where social media sharing plug-ins are available on our site. Any other linking to our site is prohibited without our prior written consent. You must not establish a link to our site: * in a way that is not fair or legal or which damages our reputation or takes advantage of it; * in such a way as to suggest any form of association, approval or endorsement on our part where none exists; or * in any website that includes unlawful or fraudulent content, has any unlawful or fraudulent purpose or effect or breaches the content standards set out above. You must not frame our site on any other site or create a link to any part of our site other than the home page without our prior written consent. We reserve the right to withdraw linking permission without notice. If you wish to make any use of content on our site other than permitted in these Terms of Use, please contact customerservices@warehousefashion.com. THIRD PARTY LINKS AND RESOURCES IN OUR SITE Where our site contains links to other sites and resources provided by third parties (including where our social media sharing plug-ins include links to third party sites), these links are provided for your information only. We have no control over the contents of those websites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. APPLICABLE LAW Please note that these Terms of Use or any dispute or claim arising out of or in connection with them or use of our site (whether or not contractual) shall be governed by English law. If you are a consumer, your use of our site will be governed by English law, except that if you are not resident in England then English law shall apply only to the extent that it does not override any mandatory laws of the country in which you have your usual place of residence. If you are a consumer, you and We both agree that the courts of England and Wales shall have non-exclusive jurisdiction over any dispute or claim arising from, or related to, these Terms of Use or use of our site (including non-contractual disputes or claims), save that nothing shall limit your legal rights to bring actions against us or to require proceedings to take place in the place of your residence. If you are a business or are using our site for business purposes, you and We both irrevocably submit to the exclusive jurisdiction of the courts of England and Wales. CONTACT US If you wish to contact us in respect of our site, please contact us at customerservices@warehousefashion.com. Thank you for visiting our site. * Returns policy RETURNS 1. OUR RETURNS POLICY If you are a customer in the European Economic Area (EEA), you get 14 calendar days to cancel your order because you have changed your mind. This two week cancellation period starts from the day you have received all of the items in your order. Find out how to return your item(s) at number 4. If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund. Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If this happens to you and you think we’ve made a mistake, you can Contact Us and we will discuss the matter with you further. 2. FAULTY GOODS Please return your item(s) to us within 60 days after finding the fault, and remember to get in touch before returning. You can do this by going to our Customer Care Hub here and go to the 'Contact Us' section and a member of our team will look into it. Please don’t use any faulty items after finding the fault, or we may not be able to provide a refund. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, and swimwear or lingerie if the seal has been broken or is no longer in place. 3. CANCELLING A CONTRACT UNDER THE CONSUMER CONTRACTS REGULATIONS If you’re a customer in the EEA, you get 14 days to cancel your contract with us This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). You’ll need to write to us with notice of your cancellation – just fill out this form where you’ll also find details on how to return your item(s). There are a couple of other ways to cancel your contract with us. You’ll find these alternative methods below: Email us: customerservices@warehousefashion.com Write to us via post: Warehouse, PO Box 553, Burnley, BB11 9GD If you’re cancelling your contract with us but have already received your order, you’ll need to return the item(s) to us, see how to do this below. You'll then receive a full refund as per the policy above. Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken. All returns are quality checked – items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy. 4. HOW TO RETURN AN ITEM & HOW MUCH DOES IT COST? UK & INTERNATIONAL RETURNS UK returns are £2 using the returns portal. £2 per parcel will be deducted from your refund amount. Returns are FREE for Warehouse Limitless customers. For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Please use a trackable service and keep your proof of postage receipt until after your refund is processed. You've got 28 days to send something back to us from the day you receive it. START A RETURN * 1 Repack your items. * 2 Log in to our returns portal by clicking the ‘start return’ button. You will need your order number to start so please make a note of it before continuing. (Your order number can be found in your ‘my account’ section, on your order confirmation email or on your delivery label on the bag, it starts 2 – 3 letters followed by 9 digits) * 3 Select your preferred return option (Print returns label at home or in store options). * 4 Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage! * 5 Keep an eye on your return tracking. You'll get an email once we receive your returned item. We've gone paperless! You'll no longer receive a delivery note in your parcel. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Please visit FAQs for more information. 5. HOW LONG DOES IT TAKE TO PROCESS MY RETURN? It can take up to 14 days from the date of your return for your parcel to be delivered back to our warehouse and processed. On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund back to your payment method. The funds should appear on your bank statement in up to 7 working days (how long depends on your card issuer). We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. 6. CAN I HAVE AN EXCHANGE INSTEAD OF A REFUND? Unfortunately we don’t offer exchanges. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items. * Privacy notice PRIVACY NOTICE Here at Warehouse Fashion Online Limited (‘Warehouse’) we are committed to protecting and respecting the privacy of your personal data. This privacy notice explains how your data is collected, used, transferred and disclosed by Warehouse. It applies to data collected when you use our websites, iOS and android applications, when you interact with us through social media, email, or phone, or when you participate in our competitions or events. It also applies to the extent that someone has nominated you through our "refer a friend" function or purchased an e-gift card on your behalf. It covers: * The personal data we collect * How we collect your data * How we use your data * Marketing preferences, adverts and cookies * Links to other websites and third parties * How we share your data * Your rights * Changes to this privacy notice * How to contact us WHO IS WAREHOUSE Warehouse is a leading online fashion retail company. We design, source, market and sell clothing, shoes and accessories. Warehouse Fashion Online Limited, of 49-51 Dale Street, Manchester M1 2HF (collectively referred to as “Warehouse”, “we”, “us” and “our” in this privacy notice) is the controller and responsible for your personal data collected through the www.warehousefashion.com website (the “website”) and Warehouse app (the “app”). Details of our Data Protection Officer responsible for overseeing questions in relation to this privacy notice, and our details are set out in the “How to Contact Us” section at the end of this notice. OUR COMMITMENT TO YOU We take the protection of your personal data seriously and will process your personal data fairly, lawfully and transparently. This privacy notice describes the personal data we are collecting about you and how it is used. We will only collect and use your personal data for the following purposes, to: * fulfill your order(s) * fulfill orders made on your behalf (e.g. e-gift card orders) * communicate with you following a "refer a friend" nomination * keep you up to date with the latest offers and trends * give you a better shopping experience * help us to make our marketing more relevant to you and your interests * improve our services * meet our legal responsibilities HOW WE KEEP YOUR DATA SAFE AND SECURE We have appropriate organisational safeguards and security measures in place to protect your data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. The communication between your browser and our website uses a secure encrypted connection wherever your personal data is involved. We require any third party who is contracted to process your personal data on our behalf to have security measures in place to protect your data and to treat such data in accordance with the law. In the unfortunate event of a personal data breach, we will notify you and any applicable regulator when we are legally required to do so. THE PERSONAL DATA WE COLLECT Personal data means any information about an individual from which that person can be identified. It does not include anonymised data, where the identity and identifying information has been removed. While our website is designed for a general audience, we will not knowingly collect any data from children under the age of 13 or sell products to children. If you are under the age of 13, you are not permitted to use or submit your data to the website. The following groups of personal data are collected: * Identity Data includes information such as: first name, last name, title, date of birth (optional), occupation, personal description, photo and gender. * Contact Data includes information such as: email address, billing address, delivery address, location, country, telephone number, loyalty programme membership number, and social media id (if you log in by social media). * Financial Data includes information such as: payment card details and bank account. * Transaction Data includes information such as: details of your purchases and the fulfillment of your orders (such as basket number, order number, subtotal, title, currency, discounts, shipping, number of items, product number, single item price, category, tax etc.); payments to and from you and details of other products and services you have obtained from us, correspondence or communications with you in respect of your orders, and details of any rewards and bonuses awarded. * Technical Data includes information such as: details of the device(s) you use to access our services, your internet protocol (IP) address, login data, your username and password, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform. * Profile Data includes information such as: purchases or orders made by you, product and style interests, preferences, feedback, and survey responses. * Usage Data includes information such as: how and when you use our website/app, how you moved around it, what you searched for; website/app performance statistics, traffic, location, weblogs and other communication data; loyalty programme activities; and details of any other Warehouse products and services used by you. * Marketing and Communications Data includes information such as: your preferences in receiving marketing from us and our third parties and your communication preferences. We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice. HOW WE COLLECT YOUR DATA We may collect personal data about you in the following ways: * Direct interactions – you may give us your Identity, Contact, Financial, Transaction, Profile, and Marketing and Communications data (as described above) by filling in forms, entering information online or by corresponding with us by post, phone, email, telephone or otherwise. This includes personal data you provide, for example, when you: * Create an account or purchase products on our website; * Subscribe to our newsletter, discussion boards, social media sites or create wish lists; * Enter a competition; * Join a Warehouse loyalty programme; * Complete a voluntary market research survey; * Contact us with an enquiry or to report a problem (by phone, email, social media, or messaging service); * Use the “refer a friend” function on our website; or * When you log in to our website via social media. * Automated technologies or interactions – as you interact with our website, we may automatically collect the following types of data (all as described above): Technical Data about your equipment, Usage Data about your browsing actions and patterns, and Contact Data where tasks carried out via our website remain uncompleted, such as incomplete orders or abandoned baskets. We collect this data by using cookies, server logs and other similar technologies. Please see our Cookie Policy for further details. * Third parties – we may receive personal data about you from various third parties, including: * • Identity and Contact data from another individual when they purchase an e-gift card for you or use the "refer a friend" function on our website; * Technical Data from third parties, including analytics providers such as Google. Please see further information in the section entitled ‘Marketing preferences, adverts and cookies’. * Technical Data from affiliate networks through whom you have accessed our website; * Identity and Contact Data from social media platforms when you log in to our website using such social media platforms; * Identity and Contact data from third parties, including organisations (including law enforcement agencies), associations and groups, who share data for the purposes of fraud prevention and detection and credit risk reduction; and * Contact, Financial and Transaction Data from providers of technical, payment and delivery services. HOW WE USE YOUR DATA The legal basis for processing your personal data We will only collect and process your personal data where we have a legal basis to do so. As a data controller, the legal basis for our collection and use of your personal data varies depending on the manner and purpose for which we collected it. We will only collect personal data from you when: * we have your consent to do so, or * we need your personal data to perform a contract with you. For example, to process a payment from you, fulfil your order or provide customer support connected with an order, or * the processing is in our legitimate interests and not overridden by your rights, or * we have a legal obligation to collect or disclose personal data from you. Uses made of your personal data Your personal data is used by Warehouse to support a range of different activities. These are listed in the table below together with the types of data used and the legal bases we rely on when processing them, including where appropriate, our legitimate interests. Please be aware that we may process your personal data using more than one lawful basis, depending on the specific activity involved. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below. Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest To create an account and register you as a new customer (either directly or via social media). * Identity * Contact * Consent To process and deliver your order including: recording your order details; keeping you informed about the order status; process payments and refunds, collect money owed to us; and automated decision making to assist fraud prevention and detection. * Identity * Contact * Financial * Transaction * Performance of a contract with you * Necessary for our legitimate interests (e.g. to recover debts due to us) * For automated decision making we consider that fraud detection and prevention is in our legitimate interests to ensure that fraudulent transactors are unable to benefit from our services and in the legitimate interest of the public as whole due to the impact of fraud on the consumer market; we also consider it a necessary element of entering into a contract with you that we are able to verify your identity and prevent fraud. To manage our relationship with you, including: providing you with any information, products and services that you request from us; notifying you about changes to our services, terms and conditions or privacy notice; asking you to leave a review or take a survey. * Identity * Contact * Profile * Marketing and Communications * Performance of a contract with you * Necessary for our legitimate interests (to keep our records updated and to study how customers use our products and services) To enable you to take part in a competition, event, survey, or receive a reward for shopping with us. * Identity * Contact * Profile * Usage * Marketing and Communications * Necessary for our legitimate interests (to study how customers use our products and services, to develop them and grow our business) * Where you have decided to enter into a competition or event, for the performance of a contract with you To administer, protect and improve our business and our website/app, including: troubleshooting, data analysis, testing, system maintenance, support, data analysis, reporting and hosting of data; setting default options for you, such as language and currency. * Identity * Contact * Profile * Technical * Transaction * Marketing and Communications * Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, and to detect and prevent fraud) * Necessary to comply with a legal obligation To deliver relevant website content, online advertisements and information for you; and measure the effectiveness of the advertising provided. * Identity * Contact * Profile * Usage * Marketing and Communications * Technical * Necessary for our legitimate interests (to study how customers use our products and services, to develop them, to grow our business and to inform our marketing strategy) To use data analytics to: improve our website, products, services, marketing, customer relationships and experiences; and for market research, statistical and survey purposes. * Technical * Usage * Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) To recommend products, services discounts and offers that may be of interest to you, including to send you such information by email, post or SMS. * Identity * Contact * Technical * Usage * Profile * Marketing and Communications * Necessary for our legitimate interests (to develop our products and services and grow our business) or * Consent. See further details in the section ‘Marketing preferences, adverts and cookies' To inform or remind you by email of any task carried out via our website which remains uncompleted, such as incomplete orders or abandoned baskets. * Identity * Contact * Usage * Necessary for our legitimate interests (to improve the shopping experience of our customers) To protect our customers, boohoo group companies and website from fraud and theft. * Identity * Contact * Profile * Necessary for our legitimate interests (to detect and prevent fraud) We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we wish to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. We may process personal data without your consent, in compliance with the above rules, where this is required or permitted by law. If you have any questions about how Warehouse use any of your personal data, please contact our Data Protection Officer, Keri Devine at dpo@warehousefashion.com. How long we keep your data for We will keep your personal data for no longer than is necessary for the purpose(s) it was provided for and to meet our legal obligations. Further details of the periods for which we retain data are available on request. MARKETING PREFERENCES, ADVERTS AND COOKIES Marketing - your preferences We may send you marketing communications and promotional offers: * if you have opened an account with us or purchased goods from us, or registered for a promotion or event, and you have not opted out of receiving that marketing (in accordance with your preferences, as explained below); * by email if you have signed up for email newsletters; * if you have provided us with your details when you entered a competition and you have consented to receiving such marketing (in accordance with your preferences, as explained below). We may use your Identity, Contact, Technical, Transactional, Usage, Profile Data and Marketing and Communications Data to form a view on what we think you may like, or what may be of interest to you, and to send you details of products and offers which may be relevant for you. We will ask you for your preferences in relation to receiving marketing communications by email, post, SMS and other communication channels. From time to time we may also include with your order, inserts advertising goods, services or offers from other third-party companies that you may be interested in. In respect of third party marketing communications, we will obtain your express opt-in consent before we share your personal data with any third party for marketing purposes. You will always have full control of your marketing preferences. If you do not wish to continue receiving marketing information from us (or any third party, if applicable) at any time: * you can unsubscribe or ‘opt-out’ by using the unsubscribe button and following the link included in the footer of any marketing email; or * account holders may withdraw their consent by simply logging in to My Account and editing your ‘Contact Preferences’. We will process all opt-out requests as soon as possible, but please note that due to the nature of our IT systems and servers it may take a few days for any opt-out request to be implemented. Cookies Our website uses cookies to distinguish you from other users of our website and to keep track of your visits. They help us to provide you with the very best experience when you browse our website and to make improvements to our website. They also help us and our advertising networks to make advertising relevant to you and your interests. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly. For detailed information on the cookies which we and our third-party providers use and the reasons why we use them, please refer to our Cookie Policy. Online ads We use online advertising to keep you aware of what we’re up to and to help you find our products. Like many companies, we may target Warehouse banners and ads to you when you use other websites and apps, based on your Contact, Technical, Usage and Profile Data. We do this using a variety of digital marketing networks and ad exchanges, and a range of advertising technologies such as web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience Service. Our use of analytics and targeted advertising tools We use a range of analytics and targeted advertising tools to display relevant website content on our website and online advertisements on other websites and apps (as described above) to you, deliver relevant content to you in marketing communications (where applicable), and to measure the effectiveness of the advertising provided. For example, we use tools such as Google Analytics to analyse Google's interest-based advertising data and/or third-party audience data (such as age, marital status, life event, gender and interests) to target and improve our marketing campaigns, marketing strategies and website content. We may also use tools provided by other third parties, such as Facebook, Cheetah Digital, Content Square, Adroll, Responsys, Criteo and Bing to perform similar tasks, using your Contact, Technical, Usage and Profile Data. In order to opt out of targeted advertising you need to disable your ‘cookies’ in your browser settings (see Cookie Policy for details) or opt-out of the relevant third-party Ad Settings. For example, you can opt-out of the Google Display Advertising Features using their Ad Settings . As an added privacy measure, you can also use the Google Analytics opt-out browser add on. The Digital Advertising Alliance (which includes companies such as Google and Facebook) provides a tool called WebChoices that can perform a quick scan of your computer or mobile devices, find out which participating companies have enabled customised ads for your browser, and adjust your browser preferences accordingly. If you would like any further information about the data collected by these third parties or the way in which the data is used, please contact us. LINKS TO OTHER WEBSITES AND THIRD PARTIES Our website may include links to and from the websites of our partner networks, advertisers and affiliates, or to social media platforms. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to their websites. HOW WE SHARE YOUR DATA We may disclose and share your personal data with the parties set out below: * where you have consented for us to do so. For example, if you have consented to receive marketing materials from third parties, or in respect of third parties’ (including co-branded or jointly promoted) products and services, we may pass your data on to the relevant third parties for the purpose of sending you such marketing communications; * to business partners, suppliers, sub-contractors and other third parties that we use in connection with the running of our business for the purposes set out in the table above in the section ‘How we use your data’, such as: * third party service providers that we engage to provide IT systems and software, and to host our website; * third party payment processing services (including Paypal and in certain regions Klarna, Clearpay & Laybuy.) (please see T&C’s https://www.klarna.com/uk/terms-and-conditions/ [https://www.laybuy.com/uk/consumer-terms/] https://www.clearpay.co.uk/en-GB/terms-of-service for more information) to process your payment to us. Oasis does not store your payment information. Your payment details are provided to the payment processing service you have selected, who are compliant with necessary regulations. These third party payment providers process your data as a data controller; * third party service providers that we engage to deliver goods you have ordered and to manage any returns; * third party service providers that we engage to send emails and postal mail on our behalf including in relation to incomplete orders or abandoned baskets, or marketing communications, to provide data cleansing services and to provide marketing and advertising services; * analytics and search engine providers that assist us in the improvement and optimisation of our website; * affiliate networks through whom you have accessed our website; * to any third party to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice. * to protect our customers, other companies within the boohoo group and website from fraud and theft, we may share personal data that is required to make identity checks and personal data that we obtain from making identity checks (including data relating to your age, name and location), together with account information, with other companies in the boohoo group and with third party organisations (including law enforcement agencies), involved in fraud prevention and detection and credit risk reduction. Please note that other companies in the boohoo group and these third parties may retain a record of the information that we provide to them for this purpose to protect our customers and website from fraud and theft, we may share personal data that is required to make identity checks and personal data that we obtain from making identity checks (including data relating to your age, name and location), together with account information, with organisations (including law enforcement agencies), involved in fraud prevention and detection and credit risk reduction. Please note that these third parties may retain a record of the information that we provide to them for this purpose; * we may share your personal data with Ravelin and/or Risk Guardian and/or other fraud prevention and analysis service providers, in order to carry out fraud prevention checks on our behalf. If personal data is provided to Ravelin, Ravelin will also use this personal data to improve its service and machine learning to improve its automated processing. A copy of Ravelin's privacy notice can be found at: https://www.ravelin.com/privacy-policy-new which explains how Ravelin will use your personal data for these purposes; and * we may further share personal data that is required to make identity checks and personal data that we obtain from making identity checks (including data relating to your age, name and location), together with account information, with organisations (including law enforcement agencies), involved in fraud prevention and detection and credit risk reduction. Please note that these third parties may retain a record of the information that we provide to them for this purpose; * if we are under a duty to disclose or share your personal data in order to comply with any legal obligation; or * to our professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services. WORLDPAY Worldpay are the data controller in respect of the Personal Information that you give to them (and which they hold about you) when you sign up for, access, or use services, features, technologies or functions offered on the Worldpay website (including when using Worldpay to pay for goods or services offered on the Boohoo website) and in relation to Personal Information collected during the course of business as set out in their Privacy Policy which can be found on their website at https://www.worldpay.com/ YOUR DATA AND COUNTRIES OUTSIDE OF EUROPE The personal data we collect from you may be transferred to, and stored at, destinations outside the European Economic Area ("EEA") using legally-provided mechanisms to lawfully transfer data across borders. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfillment of your order, the processing of your payment details and the provision of support services. We will take all steps necessary to ensure that your data is treated securely and in accordance with this privacy notice. Whenever we transfer personal data outside the EEA, we will ensure a similar degree of protection is afforded to it by ensuring appropriate safeguards, as required by law, are in place. This may include using specific contractual clauses approved by the European Commission which give personal data the same protection as it has in Europe. More information about these is available here http://eur-lex.europa.eu/legal-content/en/TXT/?uri=CELEX:32010D0087 Please contact us if you want further information on the countries to which we may transfer personal data and the specific mechanism used by us when transferring your personal data outside the EEA. YOUR RIGHTS You have several rights under the data privacy legislation. This includes, under certain circumstances, the right to: * request access to your personal data * request correction of your personal data * request erasure of your personal data * request restriction of processing of your personal data * request the transfer of your personal data * object to processing of your personal data * request human intervention for automated decision making Brief details of each of these rights are set out below. If you wish to exercise any of these rights, please email us at dpo@warehousefashion.com. Request access to your personal data You have the right to obtain a copy of the personal data we hold about you and certain information relating to our processing of your personal data. Request correction of your personal data You are entitled to have your personal data corrected if it is inaccurate or incomplete. You can update your personal data at any time by logging into your account and updating your details directly, or by emailing us at dpo@warehousefashion.com. Request erasure of your personal data This enables you to request that Warehouse delete your personal data, where there is no good reason for us continuing to process it. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. Request restriction of processing of your personal data You have a right to ask Warehouse to suspend the processing of your personal data in certain scenarios, for example if you want us to establish the accuracy of the data, or you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. Where processing is restricted, we are allowed to retain sufficient information about you to ensure that the restriction is respected in future. Request the transfer of your personal data You have the right to obtain a digital copy of your personal data or request the transfer of your personal data to another company. Please note though that this right only applies to automated data which you initially provided consent for us to use or where we used the data to perform a contract with you. Object to processing of your personal data You have the right to object to the processing of your personal data where we believe we have a legitimate interest in processing it (as explained above). You also have the right to object to our processing of your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your data which override your rights and freedoms. Request human intervention for automated decision making and profiling You have the right to request human intervention where we are carrying out automated decision making when processing your personal data. This form of processing is permitted where it is necessary as part of our contract with you, providing that appropriate safeguards are in place or your explicit consent has been obtained. We will try to respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. We may need to request specific information from you to help us confirm your identity and ensure your right to exercise any of the above rights. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. Right to lodge a complaint If you have any concerns or complaints regarding the way in which we process your data, please email us directly at dpo@warehousefashion.com. You also have the right to make a complaint to the ICO (the data protection regulator in the UK). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please do contact us in the first instance. CHANGES TO THIS PRIVACY NOTICE From time to time we may change this privacy notice. If there are any significant changes we will post updates on our website, applications or let you know by email. HOW TO CONTACT US We welcome feedback and are happy to answer any questions you may have about your data. Please send any questions, comments or requests for more information to our nominated representative and Data Protection Officer Keri Devine, who can be contacted at dpo@warehousefashion.com. This privacy notice was last updated on 5 August 2020 v1.1 Warehouse Fashion Online Limited, Registered Company Number: 12579412, UK VAT Number: 185 5874 61. Hermes Parcel Shop is a parcel collection service, with over 4,500 nationwide ParcelShops open from early until late, 7 days a week. You can collect your order from your nearest Hermes Parcel Shop. Just bring your collection code and ID with you when collecting your order. Your order will be held at the store for 10 days, before being returned back to us at boohoo. Delivery to your nearest ParcelShops will be between 12:00 and 18:00. You will receive regular SMS messages keeping you up to date on your delivery. A form of identification will need to be produced when collecting the parcel ACCEPTABLE FORMS OF IDENTIFICATION * Birth Certificate * Citizen Card * Customer Statement or Order Confirmation * Foreign ID Card * NI Card * Passport * Tenancy Agreement * UK Biometric Card * UK Driving License * Utility Bill ASDA TO YOU: CLICK & COLLECT TO AN ASDA STORE NEAR YOU * Collect at a time convenient to you: shops are open 7 days a week. * Once your order is ready for collection, you will receive an email. * How to collect... * Take your ID and your 'ready to collect' SMS to your chosen Asda store. * Enter your order number into the self-serve kiosk or hand to a colleague in store * Your order will be held for 10 days after which it will be returned back to boohoo. HUBBOX: THE EASY TO USE PARCEL COLLECTION SERVICE, WITH OVER 4,200 LOCATIONS ACROSS THE UK * Simply select the HubBox Collect Point nearest to you * You will receive a confirmation email once your order has been placed * Once your order is ready for collection, you will receive an email with your unique Collection Code. Please bring this with you or a form of ID with your name * Collect at a time convenient to you: shops are open 7 days a week until late INPOST 24/7 PARCEL LOCKER Collect your order from nearly 1,200 InPost lockers nationwide. All InPost lockers are accessible 24/7 meaning no more queues or waiting in, enabling you to collect your order at your earliest convenience in as little as 7 seconds! Simply choose the locker that’s most convenient for you - whether that’s close to home, work, gym or another place you frequently visit. Your order will be held in the locker for 72 hours. All InPost lockers are accessible 24/7! Your order will be held in the locker for 72 hours. All InPost Lockers are in well lit, safe and secure areas with ample parking. Locations include supermarkets, petrol forecourts and train stations. All InPost Lockers are in well lit, safe and secure areas with ample parking. To see how easy it is to collect your order see our video here. To see how easy it is to collect your order see our video here. Watch Video NEED HELP? * Help * Track My Order * Delivery Information * Returns * Size Guide INFORMATION * Get Exclusive Offers & Updates * Student Discount * T&Cs * Privacy Notice - updated July 2022 * About Cookies * Klarna * Clearpay * Laybuy * PayPal * Sustainability Plan DISCOVER MORE * About Warehouse * Investor Relations * Modern Slavery Statement * Environment & Social Responsibility * Sustainability * Sitemap * Warehouse Limitless Delivery * Careers GET THE APP * Warehouse App - find out more * * GET EXCLUSIVE OFFERS & UPDATES Your email Subscribe Sign up * * * * Need help? Click here for more information. 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