www.warehousefashion.com
Open in
urlscan Pro
104.18.141.225
Public Scan
URL:
https://www.warehousefashion.com/customer-service
Submission: On September 04 via api from US — Scanned from DE
Submission: On September 04 via api from US — Scanned from DE
Form analysis 10 forms found in the DOM
Name: simpleSearch — GET /search
<form role="search" action="/search" method="get" name="simpleSearch" class="js-simple-search-form header-search-form save-search-locally" novalidate="novalidate">
<div class="header-search-inner">
<input role="combobox" type="search" class="js-header-search-input header-search-input save-search-locally hidden" name="q" value="" placeholder="What are you looking for?" maxlength="80" aria-label="What are you looking for?"
aria-owns="search-suggestions" aria-autocomplete="list" aria-expanded="true" aria-controls="search-suggestions" autocomplete="off">
<button type="button" tabindex="0" class="search-close-button js-icon-search-close icon-close control-button"></button>
<button type="submit" class="js-search-icon header-search-btn">
<span class="visually-hidden" aria-hidden="true">Search</span>
</button>
</div>
</form>Name: simpleSearch — GET /search
<form role="search" class="cs_search-form" action="/search" method="get" name="simpleSearch" novalidate="novalidate">
<fieldset>
<input type="text" class="js-cs-search-field" name="q" value="" placeholder="Search" maxlength="80" autocomplete="off">
<span class="js-cs-search-reset cs_search-reset-btn"></span>
</fieldset>
</form>POST https://www.warehousefashion.com/track-order
<form class="js-order-track-form order-track-form" action="https://www.warehousefashion.com/track-order" method="post" id="dwfrm_ordertrack_e52b143a5759943944ce07a6f2" novalidate="novalidate">
<div class="order-track-form js-order-track-form-wrapper" data-form="dwfrm_ordertrack_e52b143a5759943944ce07a6f2">
<fieldset form="dwfrm_ordertrack_e52b143a5759943944ce07a6f2">
<div class="order-track-form-inner js-recaptcha-form-wrapper recaptcha-enabled">
<div class="order-track-form-group">
<div class="form-caption cs-order-track-caption">
<p class="check-order-copy">
</p>
<div class="content-asset cs-order-track-form-text "> Enter your order number. <br><em>Pssst...It's on your order confirmation or dispatch email</em>
</div>
<p></p>
</div>
<div class="order-track-form-group-inner">
<div class="form-row js-form-row orderNumber js-track-number track-number-row required">
<label class="form-label" for="dwfrm_ordertrack_orderNumber"><span class="form-label-value js-label-value">Enter your order number:</span></label>
<div class="field-wrapper js-field-wrapper">
<input class="input-text orderNumber required" type="text" id="dwfrm_ordertrack_orderNumber" name="dwfrm_ordertrack_orderNumber" value="" form="dwfrm_ordertrack_e52b143a5759943944ce07a6f2" maxlength="255"
placeholder="Enter your order number">
</div>
</div>
<div class="form-row form-row-button js-recaptcha-wrapper" data-form="dwfrm_ordertrack_e52b143a5759943944ce07a6f2">
<div>
<div class="grecaptcha-badge" data-style="bottomright"
style="width: 256px; height: 60px; display: block; transition: right 0.3s ease 0s; position: fixed; bottom: 14px; right: -186px; box-shadow: gray 0px 0px 5px; border-radius: 2px; overflow: hidden;">
<div class="grecaptcha-logo"><iframe title="reCAPTCHA"
src="https://www.google.com/recaptcha/api2/anchor?ar=1&k=6LepTroZAAAAAIG4oYRktRJEybIKFL9HgbpCS5hK&co=aHR0cHM6Ly93d3cud2FyZWhvdXNlZmFzaGlvbi5jb206NDQz&hl=de&v=duyHVVR9Brf6N2GewjkPRfsA&size=invisible&cb=3fnjc2nr2dhg"
width="256" height="60" role="presentation" name="a-wrfq1q9hzly2" frameborder="0" scrolling="no"
sandbox="allow-forms allow-popups allow-same-origin allow-scripts allow-top-navigation allow-modals allow-popups-to-escape-sandbox"></iframe></div>
<div class="grecaptcha-error"></div><textarea id="g-recaptcha-response" name="g-recaptcha-response" class="g-recaptcha-response"
style="width: 250px; height: 40px; border: 1px solid rgb(193, 193, 193); margin: 10px 25px; padding: 0px; resize: none; display: none;"></textarea>
</div><iframe style="display: none;"></iframe>
</div><button type="submit" class="btn-fixed-height-slim js-order-track-button js-recaptcha js-recaptcha-init-done" value="Track My Order" name="dwfrm_ordertrack_findorder" form="dwfrm_ordertrack_e52b143a5759943944ce07a6f2">
<div class="content-asset cs-order-track-form-cta ">
<style>
.form-row-button .btn-fixed-height-slim {
background-color: #fff;
}
.order-track-form-group-inner button[disabled] {
color: #000;
}
</style> Find order
</div>
</button>
</div>
<div class="js-order-track-response" data-form="dwfrm_ordertrack_e52b143a5759943944ce07a6f2"></div>
<div class="custom-error-wrapper" data-form="dwfrm_ordertrack_e52b143a5759943944ce07a6f2"></div>
</div>
</div>
</div>
</fieldset>
</div>
</form>POST https://www.warehousefashion.com/track-order
<form class="js-order-track-form order-track-form" action="https://www.warehousefashion.com/track-order" method="post" id="dwfrm_ordertrack_82b87e7c6cd15b34fd2438ce6a" novalidate="novalidate">
<div class="order-track-form js-order-track-form-wrapper" data-form="dwfrm_ordertrack_82b87e7c6cd15b34fd2438ce6a">
<fieldset form="dwfrm_ordertrack_82b87e7c6cd15b34fd2438ce6a">
<div class="order-track-form-inner js-recaptcha-form-wrapper recaptcha-enabled">
<div class="order-track-form-group">
<div class="form-caption cs-order-track-caption">
<p class="check-order-copy">
</p>
<div class="content-asset cs-order-track-form-text "> Enter your order number. <br><em>Pssst...It's on your order confirmation or dispatch email</em>
</div>
<p></p>
</div>
<div class="order-track-form-group-inner">
<div class="form-row js-form-row orderNumber js-track-number track-number-row required">
<label class="form-label" for="dwfrm_ordertrack_orderNumber"><span class="form-label-value js-label-value">Enter your order number:</span></label>
<div class="field-wrapper js-field-wrapper">
<input class="input-text orderNumber required" type="text" id="dwfrm_ordertrack_orderNumber" name="dwfrm_ordertrack_orderNumber" value="" form="dwfrm_ordertrack_82b87e7c6cd15b34fd2438ce6a" maxlength="255"
placeholder="Enter your order number">
</div>
</div>
<div class="form-row form-row-button js-recaptcha-wrapper" data-form="dwfrm_ordertrack_82b87e7c6cd15b34fd2438ce6a">
<button type="submit" class="btn-fixed-height-slim js-order-track-button js-recaptcha" value="Track My Order" name="dwfrm_ordertrack_findorder" form="dwfrm_ordertrack_82b87e7c6cd15b34fd2438ce6a">
<div class="content-asset cs-order-track-form-cta ">
<style>
.form-row-button .btn-fixed-height-slim {
background-color: #fff;
}
.order-track-form-group-inner button[disabled] {
color: #000;
}
</style> Find order
</div>
</button>
</div>
<div class="js-order-track-response" data-form="dwfrm_ordertrack_82b87e7c6cd15b34fd2438ce6a"></div>
<div class="custom-error-wrapper" data-form="dwfrm_ordertrack_82b87e7c6cd15b34fd2438ce6a"></div>
</div>
</div>
</div>
</fieldset>
</div>
</form>POST https://www.warehousefashion.com/track-order
<form class="js-order-track-form order-track-form" action="https://www.warehousefashion.com/track-order" method="post" id="dwfrm_ordertrack_803f8f79d745be59f4a2d798d9" novalidate="novalidate">
<div class="order-track-form js-order-track-form-wrapper" data-form="dwfrm_ordertrack_803f8f79d745be59f4a2d798d9">
<fieldset form="dwfrm_ordertrack_803f8f79d745be59f4a2d798d9">
<div class="order-track-form-inner js-recaptcha-form-wrapper recaptcha-enabled">
<div class="order-track-form-group">
<div class="form-caption cs-order-track-caption">
<p class="check-order-copy">
</p>
<div class="content-asset cs-order-track-form-text "> Enter your order number. <br><em>Pssst...It's on your order confirmation or dispatch email</em>
</div>
<p></p>
</div>
<div class="order-track-form-group-inner">
<div class="form-row js-form-row orderNumber js-track-number track-number-row required">
<label class="form-label" for="dwfrm_ordertrack_orderNumber"><span class="form-label-value js-label-value">Enter your order number:</span></label>
<div class="field-wrapper js-field-wrapper">
<input class="input-text orderNumber required" type="text" id="dwfrm_ordertrack_orderNumber" name="dwfrm_ordertrack_orderNumber" value="" form="dwfrm_ordertrack_803f8f79d745be59f4a2d798d9" maxlength="255"
placeholder="Enter your order number">
</div>
</div>
<div class="form-row form-row-button js-recaptcha-wrapper" data-form="dwfrm_ordertrack_803f8f79d745be59f4a2d798d9">
<button type="submit" class="btn-fixed-height-slim js-order-track-button js-recaptcha" value="Track My Order" name="dwfrm_ordertrack_findorder" form="dwfrm_ordertrack_803f8f79d745be59f4a2d798d9">
<div class="content-asset cs-order-track-form-cta ">
<style>
.form-row-button .btn-fixed-height-slim {
background-color: #fff;
}
.order-track-form-group-inner button[disabled] {
color: #000;
}
</style> Find order
</div>
</button>
</div>
<div class="js-order-track-response" data-form="dwfrm_ordertrack_803f8f79d745be59f4a2d798d9"></div>
<div class="custom-error-wrapper" data-form="dwfrm_ordertrack_803f8f79d745be59f4a2d798d9"></div>
</div>
</div>
</div>
</fieldset>
</div>
</form>POST https://www.warehousefashion.com/customer-service-submit
<form action="https://www.warehousefashion.com/customer-service-submit" method="post" class="js-contactus-form form-horizontal hidden" novalidate="novalidate">
<fieldset>
<p class="cs_contactus-title">What do you need help with?</p>
<div class="form-row js-form-row myquestion required form-row-select">
<label class="form-label" for="dwfrm_contactus_myquestion"><span class="form-label-value js-label-value">Subject:</span></label>
<div class="field-wrapper js-field-wrapper select-wrapper">
<select class="input-select myquestion required" id="dwfrm_contactus_myquestion" name="dwfrm_contactus_myquestion">
<option class="select-option" label="Please Select" value="" selected="selected">Please Select</option>
<option class="select-option" label="1. Delivery query" value="Delivery query">1. Delivery query</option>
<option class="select-option" label="2. Payment query" value="Payment query">2. Payment query</option>
<option class="select-option" label="3. Claim – disputed delivery" value="Disputed delivery">3. Claim – disputed delivery</option>
<option class="select-option" label="4. Missing, incorrect or faulty item" value="Missing, incorrect or faulty item">4. Missing, incorrect or faulty item</option>
<option class="select-option" label="5. Returns query" value="Returns query">5. Returns query</option>
<option class="select-option" label="6. Claim – return not refunded" value="Return not refunded">6. Claim – return not refunded</option>
<option class="select-option" label="7. Website/Account query" value="Website/Account query">7. Website/Account query</option>
<option class="select-option" label="8. Premier Delivery" value="Premier Delivery">8. Premier Delivery</option>
<option class="select-option" label="9. Other" value="Other">9. Other</option>
<option class="select-option" label="10. Complaints" value="Complaints">10. Complaints</option>
<option class="select-option" label="11. Order query" value="Order query">11. Order query</option>
</select>
</div>
</div>
<div class="findorder-faqs-container js-findorder-faqs-container">
<div class="form-row cs-faq js-faq js-faqs-delivery-query">
<ul class="js-global-accordion js-cs_faq-accordion cs_sub-accordion-wrapper cs_faq-accordion ui-accordion ui-widget ui-helper-reset" role="tablist">
<li class="js-global-accordion-item cs_sub-accordion-item">
<div class="js-global-accordion-header cs_sub-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-94" aria-controls="ui-id-95"
aria-selected="false" aria-expanded="false" tabindex="0"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Delivery - Need a quick answer?</div>
<div class="cs_sub-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-95" aria-labelledby="ui-id-94" role="tabpanel" aria-hidden="true" style="display: none;">
<ul class="js-global-accordion g-accordion-wrapper ui-accordion ui-widget ui-helper-reset" role="tablist">
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-96" aria-controls="ui-id-97"
aria-selected="false" aria-expanded="false" tabindex="0"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Where is my order?</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-97" aria-labelledby="ui-id-96" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-orders-online ">
<div class="sub-content">
<h5>Track your order here</h5>
<div class="js-load-indicator"></div>
<div class="order-track-form js-order-track-form-wrapper" data-form="dwfrm_ordertrack_c6c0addb3541bc269087c8260b">
<fieldset form="dwfrm_ordertrack_c6c0addb3541bc269087c8260b">
<div class="order-track-form-inner js-recaptcha-form-wrapper recaptcha-enabled">
<div class="order-track-form-group">
<div class="form-caption cs-order-track-caption">
<p class="check-order-copy">
</p>
<div class="content-asset cs-order-track-form-text "> Enter your order number. <br><em>Pssst...It's on your order confirmation or dispatch email</em>
</div>
<p></p>
</div>
<div class="order-track-form-group-inner">
<div class="form-row js-form-row orderNumber js-track-number track-number-row required">
<label class="form-label" for="dwfrm_ordertrack_orderNumber"><span class="form-label-value js-label-value">Enter your order number:</span></label>
<div class="field-wrapper js-field-wrapper">
<input class="input-text orderNumber required" type="text" id="dwfrm_ordertrack_orderNumber" name="dwfrm_ordertrack_orderNumber" value="" form="dwfrm_ordertrack_c6c0addb3541bc269087c8260b" maxlength="255"
placeholder="Enter your order number">
</div>
</div>
<div class="form-row form-row-button js-recaptcha-wrapper" data-form="dwfrm_ordertrack_c6c0addb3541bc269087c8260b">
<button type="submit" class="btn-fixed-height-slim js-order-track-button js-recaptcha" value="Track My Order" name="dwfrm_ordertrack_findorder" form="dwfrm_ordertrack_c6c0addb3541bc269087c8260b">
<div class="content-asset cs-order-track-form-cta ">
<style>
.form-row-button .btn-fixed-height-slim {
background-color: #fff;
}
.order-track-form-group-inner button[disabled] {
color: #000;
}
</style> Find order
</div>
</button>
</div>
<div class="js-order-track-response" data-form="dwfrm_ordertrack_c6c0addb3541bc269087c8260b"></div>
<div class="custom-error-wrapper" data-form="dwfrm_ordertrack_c6c0addb3541bc269087c8260b"></div>
</div>
</div>
</div>
</fieldset>
</div>
<p>Your order could be in a couple of places: our warehouse, awaiting dispatch, with the courier on its way with the courier, or delivered. Got a dispatch email? Good news, it's on its way. You can track your order at the top
of this page using your order number. If you haven't got your dispatch email (don't forget to check those junk folders) your order is waiting to leave us. Once you have the dispatch email you can track it via the link in the
email or by using the track my order section at the top of this page.</p>
<p>If you don't have your order number with you, you can get it by logging into your account <u><strong><a href="https://www.warehousefashion.com/myaccount">here</a></strong></u> and then by going to 'Order History'.</p>
<p><u>Northern Ireland </u></p>
<p>Some deliveries to Northern Ireland will be shipped via the Republic of Ireland, this is nothing to worry about and happens due to the ferry connection that our carrier uses.</p>
</div>
</div>
</div>
</li>
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-98" aria-controls="ui-id-99"
aria-selected="false" aria-expanded="false" tabindex="-1"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Why is my order late?</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-99" aria-labelledby="ui-id-98" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-orders-late ">
<div class="sub-content">
<p>Are you sure it’s late? Please double check the delivery option you selected, cut off times for ordering and the date which we said it will be delivered by. You can check delivery timescales
<a href="https://www.warehousefashion.com/page/delivery.html"><span>here</span>.</a> If it's after 8pm on that date then it’s late. If it's before the advised delivery date and you've had your dispatch email, then it’s on
its way. Your delivery date has to have passed for us to be able to investigate where your order is. On rare occasions we do come up against a bump in the road. If your delivery date has passed, please contact
<strong><a data-anchor-click="true" href="#cs-folder-contact" title="Contact us">here</a></strong> and have your order number ready. </p>
</div>
</div>
</div>
</li>
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-100" aria-controls="ui-id-101"
aria-selected="false" aria-expanded="false" tabindex="-1"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Why was my order cancelled?</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-101" aria-labelledby="ui-id-100" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-orders-cancelled ">
<div class="sub-content">
<p> If you've placed an order and received a cancellation email from us, we're really sorry. This will usually be because the stock wasn't in the warehouse when we processed your order. You'll get a cancellation email and a
refund via the original payment method used. The refund may take up to 7 days - this is the banking process and not something we can speed up. </p>
</div>
</div>
</div>
</li>
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-102" aria-controls="ui-id-103"
aria-selected="false" aria-expanded="false" tabindex="-1"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Can I cancel or edit my order?</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-103" aria-labelledby="ui-id-102" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-orders-cancel ">
<div class="sub-content">
<p>Unfortunately we're unable to make any changes to your order once placed as it’s processed immediately at the warehouse. You’ll need to place another order or return any unwanted items.</p>
</div>
</div>
</div>
</li>
</ul>
</div>
</li>
</ul>
</div>
<div class="form-row cs-faq js-faq js-faqs-missing-item">
<ul class="js-global-accordion js-cs_faq-accordion cs_sub-accordion-wrapper cs_faq-accordion ui-accordion ui-widget ui-helper-reset" role="tablist">
<li class="js-global-accordion-item cs_sub-accordion-item">
<div class="js-global-accordion-header cs_sub-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-104" aria-controls="ui-id-105"
aria-selected="false" aria-expanded="false" tabindex="0"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Missing Item - Need a quick answer?</div>
<div class="cs_sub-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-105" aria-labelledby="ui-id-104" role="tabpanel" aria-hidden="true" style="display: none;">
<ul class="js-global-accordion g-accordion-wrapper ui-accordion ui-widget ui-helper-reset" role="tablist">
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-106" aria-controls="ui-id-107"
aria-selected="false" aria-expanded="false" tabindex="0"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Missing item(s) from my order</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-107" aria-labelledby="ui-id-106" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-orders-not-received ">
<div class="sub-content">
<p> If you are missing 1 or more of the items you have ordered it may be down to the following:</p>
<p>- You may have not added it to your basket, please check your order confirmation and descriptions for the product you think may be missing. </p>
<p>- The item you are missing may have been out of stock, please check your emails (including junk/spam) to see if you have been sent a mail about this. The rest of your order will have been shipped.</p>
<p>- If it is a small item, please check in and amongst the other products in case it is hiding. </p>
<p>- You placed a large order which could mean your items are arriving in more than 1 bag, please check your dispatch email for more than 1 tracking link where you can find an update. </p>
<p>If none of the above apply and you are still missing your item please contact our Customer Service team within 14 days of your order being delivered and they’ll be happy to help.</p>
</div>
</div>
</div>
</li>
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-108" aria-controls="ui-id-109"
aria-selected="false" aria-expanded="false" tabindex="-1"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Why was my order cancelled?</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-109" aria-labelledby="ui-id-108" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-orders-cancelled ">
<div class="sub-content">
<p> If you've placed an order and received a cancellation email from us, we're really sorry. This will usually be because the stock wasn't in the warehouse when we processed your order. You'll get a cancellation email and a
refund via the original payment method used. The refund may take up to 7 days - this is the banking process and not something we can speed up. </p>
</div>
</div>
</div>
</li>
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-110" aria-controls="ui-id-111"
aria-selected="false" aria-expanded="false" tabindex="-1"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Can I cancel or edit my order?</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-111" aria-labelledby="ui-id-110" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-orders-cancel ">
<div class="sub-content">
<p>Unfortunately we're unable to make any changes to your order once placed as it’s processed immediately at the warehouse. You’ll need to place another order or return any unwanted items.</p>
</div>
</div>
</div>
</li>
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-112" aria-controls="ui-id-113"
aria-selected="false" aria-expanded="false" tabindex="-1"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Item out of stock</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-113" aria-labelledby="ui-id-112" role="tabpanel" aria-hidden="true" style="display: none;">
</div>
</li>
</ul>
</div>
</li>
</ul>
</div>
<div class="form-row cs-faq js-faq js-faqs-premier-delivery">
<ul class="js-global-accordion js-cs_faq-accordion cs_sub-accordion-wrapper cs_faq-accordion ui-accordion ui-widget ui-helper-reset" role="tablist">
<li class="js-global-accordion-item cs_sub-accordion-item">
<div class="js-global-accordion-header cs_sub-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-114" aria-controls="ui-id-115"
aria-selected="false" aria-expanded="false" tabindex="0"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Premier - Need a quick answer?</div>
<div class="cs_sub-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-115" aria-labelledby="ui-id-114" role="tabpanel" aria-hidden="true" style="display: none;">
<ul class="js-global-accordion g-accordion-wrapper ui-accordion ui-widget ui-helper-reset" role="tablist">
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-116" aria-controls="ui-id-117"
aria-selected="false" aria-expanded="false" tabindex="0"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>About Premier</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-117" aria-labelledby="ui-id-116" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-premier-about ">
<div class="sub-content">
<p>Our Premier delivery service gives you unlimited next day or standard delivery for a whole year for a one off payment. To take advantage add to bag (like you would a product) and the discount will be automatically applied
at checkout when selecting the next day or standard delivery options, this includes Click and Collect services as well. You will then receive unlimited FREE delivery and our standard FREE returns on your orders with no
minimum spend for a whole year, just don’t forget to select the next day or standard delivery options!</p>
<p>Premier customers will also receive exclusive offers and promotions via email.</p>
</div>
</div>
</div>
</li>
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-118" aria-controls="ui-id-119"
aria-selected="false" aria-expanded="false" tabindex="-1"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Check your eligibility for Premier</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-119" aria-labelledby="ui-id-118" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-premier-check ">
<div class="sub-content
postcode-lookup" data-id="UKNextDayDelivery">
<div class="postcode-lookup-response js-postcode-lookup-response">
<p>Your Postcode</p>
<p class="postcode-display js-postcode-display"></p>
<p class="name-wrapper">is eligible for Premier delivery</p>
</div>
<div class="js-postcode-check postcode-check-row">
<label for="postcode-check">Enter your Postcode:</label>
<div class="field-wrapper">
<input class="input-text postcode-check-input js-postcode-check-input" type="text" name="postcode-check" id="postcode-check" value="">
<button type="submit" class="btn-fixed-height-slim js-postcode-check-button" value="Check My Postcode">
<i class="icon-search"></i>
</button>
</div>
</div>
<p class="postcode-response-not-available">Premier delivery is not available to <span class="postcode-display js-postcode-display"></span></p>
<p class="reset-postcode"><a class="js-reset-lookup" href="#">Try different postcode</a></p>
</div>
</div>
</div>
</li>
</ul>
</div>
</li>
</ul>
</div>
<div class="form-row cs-faq js-faq js-faqs-disputed-delivery">
<ul class="js-global-accordion js-cs_faq-accordion cs_sub-accordion-wrapper cs_faq-accordion ui-accordion ui-widget ui-helper-reset" role="tablist">
<li class="js-global-accordion-item cs_sub-accordion-item">
<div class="js-global-accordion-header cs_sub-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-120" aria-controls="ui-id-121"
aria-selected="false" aria-expanded="false" tabindex="0"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Disputed Delivery - Need a quick answer?</div>
<div class="cs_sub-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-121" aria-labelledby="ui-id-120" role="tabpanel" aria-hidden="true" style="display: none;">
<ul class="js-global-accordion g-accordion-wrapper ui-accordion ui-widget ui-helper-reset" role="tablist">
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-122" aria-controls="ui-id-123"
aria-selected="false" aria-expanded="false" tabindex="0"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Where is my order?</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-123" aria-labelledby="ui-id-122" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-orders-online ">
<div class="sub-content">
<h5>Track your order here</h5>
<div class="js-load-indicator"></div>
<div class="order-track-form js-order-track-form-wrapper" data-form="dwfrm_ordertrack_bdddadae8536e4568965d1850f">
<fieldset form="dwfrm_ordertrack_bdddadae8536e4568965d1850f">
<div class="order-track-form-inner js-recaptcha-form-wrapper recaptcha-enabled">
<div class="order-track-form-group">
<div class="form-caption cs-order-track-caption">
<p class="check-order-copy">
</p>
<div class="content-asset cs-order-track-form-text "> Enter your order number. <br><em>Pssst...It's on your order confirmation or dispatch email</em>
</div>
<p></p>
</div>
<div class="order-track-form-group-inner">
<div class="form-row js-form-row orderNumber js-track-number track-number-row required">
<label class="form-label" for="dwfrm_ordertrack_orderNumber"><span class="form-label-value js-label-value">Enter your order number:</span></label>
<div class="field-wrapper js-field-wrapper">
<input class="input-text orderNumber required" type="text" id="dwfrm_ordertrack_orderNumber" name="dwfrm_ordertrack_orderNumber" value="" form="dwfrm_ordertrack_bdddadae8536e4568965d1850f" maxlength="255"
placeholder="Enter your order number">
</div>
</div>
<div class="form-row form-row-button js-recaptcha-wrapper" data-form="dwfrm_ordertrack_bdddadae8536e4568965d1850f">
<button type="submit" class="btn-fixed-height-slim js-order-track-button js-recaptcha" value="Track My Order" name="dwfrm_ordertrack_findorder" form="dwfrm_ordertrack_bdddadae8536e4568965d1850f">
<div class="content-asset cs-order-track-form-cta ">
<style>
.form-row-button .btn-fixed-height-slim {
background-color: #fff;
}
.order-track-form-group-inner button[disabled] {
color: #000;
}
</style> Find order
</div>
</button>
</div>
<div class="js-order-track-response" data-form="dwfrm_ordertrack_bdddadae8536e4568965d1850f"></div>
<div class="custom-error-wrapper" data-form="dwfrm_ordertrack_bdddadae8536e4568965d1850f"></div>
</div>
</div>
</div>
</fieldset>
</div>
<p>Your order could be in a couple of places: our warehouse, awaiting dispatch, with the courier on its way with the courier, or delivered. Got a dispatch email? Good news, it's on its way. You can track your order at the top
of this page using your order number. If you haven't got your dispatch email (don't forget to check those junk folders) your order is waiting to leave us. Once you have the dispatch email you can track it via the link in the
email or by using the track my order section at the top of this page.</p>
<p>If you don't have your order number with you, you can get it by logging into your account <u><strong><a href="https://www.warehousefashion.com/myaccount">here</a></strong></u> and then by going to 'Order History'.</p>
<p><u>Northern Ireland </u></p>
<p>Some deliveries to Northern Ireland will be shipped via the Republic of Ireland, this is nothing to worry about and happens due to the ferry connection that our carrier uses.</p>
</div>
</div>
</div>
</li>
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-124" aria-controls="ui-id-125"
aria-selected="false" aria-expanded="false" tabindex="-1"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Why is my order late?</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-125" aria-labelledby="ui-id-124" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-orders-late ">
<div class="sub-content">
<p>Are you sure it’s late? Please double check the delivery option you selected, cut off times for ordering and the date which we said it will be delivered by. You can check delivery timescales
<a href="https://www.warehousefashion.com/page/delivery.html"><span>here</span>.</a> If it's after 8pm on that date then it’s late. If it's before the advised delivery date and you've had your dispatch email, then it’s on
its way. Your delivery date has to have passed for us to be able to investigate where your order is. On rare occasions we do come up against a bump in the road. If your delivery date has passed, please contact
<strong><a data-anchor-click="true" href="#cs-folder-contact" title="Contact us">here</a></strong> and have your order number ready. </p>
</div>
</div>
</div>
</li>
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-126" aria-controls="ui-id-127"
aria-selected="false" aria-expanded="false" tabindex="-1"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Do you refund the delivery charge?</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-127" aria-labelledby="ui-id-126" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-refund-delivery-charge ">
<div class="sub-content">
<p>We'll refund your delivery charge if you return all of the items from the order and cancel your contract with us within 14 days for any countries within the EEA. You can cancel your contract
<strong><a href="https://www.warehousefashion.com/page/returns-policy.html">here</a></strong>. If you decide to keep one of the items, you need to pay for delivery. We don't refund delivery charge for those countries listed
outside of the EEA.</p>
<div> </div>
</div>
</div>
</div>
</li>
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-128" aria-controls="ui-id-129"
aria-selected="false" aria-expanded="false" tabindex="-1"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>My tracking is showing that my parcel is being returned to sender</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-129" aria-labelledby="ui-id-128" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-orders-tracking-return-to-sender ">
<div class="sub-content">
<p>The carrier has been unable to deliver your parcel to you (you may not have been in or they might not have been able to gain access to your property). If your tracking is showing as being returned to us you can wait for
your parcel to come back and we will give you a refund when it does. A typical refund will take up to 21 days, that’s 14 days for the parcel to arrive back at our warehouse and us processing with up to 7 days for it to make
its way through the banking system.</p>
<p>If the carrier was unable to deliver this time it may be worth considering when you next order to use an alternative delivery address where you know someone will be able to receive the parcel or selecting an alternative
delivery option at checkout e.g. time specific delivery or locker collection if offered in your delivery location. </p>
</div>
</div>
</div>
</li>
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-130" aria-controls="ui-id-131"
aria-selected="false" aria-expanded="false" tabindex="-1"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Delivery options & times</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-131" aria-labelledby="ui-id-130" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-orders-delivery ">
<div class="cs_sub2-accordion-content">
<br>
<span data-cmp="ShippingDescriptions" data-json-config="{
"WUKNextDayDelivery" : "Order before 10pm.",
"Inpost" : "Collection next day if ordered before 10pm.",
"pudo-expmyhermes" : "Arriving in shops between 12pm and 5pm if ordered before 10pm, Sunday to Friday or 7pm Saturdays.",
"WUKSuperSaver" : "Up to 5 working days.",
"WUKNorthernIrelandStandard" : "Up to 5 working days.",
"WUKnorthernirelandnextday" : "Up to 2 working days.",
"pudo-asda" : "Collection next day if ordered before 10pm, Sunday to Friday only.",
"pudo-myhermes" : "Up to 10 working days.",
"Inpoststandard" : "Collection in up to 5 days. *excluding Sundays."
}" class="js-cmp-inited js-cmp-ShippingDescriptions"></span>
<table class="del-table last-col-center customer-service-table">
<tbody>
<tr class="delivery-row delivery-header-row">
<th class="delivery-cell delivery-header-cell delivery-option-header-cell"> Delivery option </th>
<th class="delivery-cell delivery-header-cell delivery-times-header-cell"> Delivery times </th>
<th class="delivery-cell delivery-header-cell delivery-cost-header-cell"> Delivery cost </th>
</tr>
<tr class="delivery-row delivery-item-row">
<td class="delivery-cell delivery-item-cell delivery-option-item-cell" data-title="Delivery option"> UK Standard Delivery </td>
<td class="delivery-cell delivery-item-cell delivery-times-item-cell js-description-WUKSuperSaver" data-title="Delivery times">Up to 5 working days.</td>
<td class="delivery-cell delivery-item-cell delivery-cost-item-cell" data-title="Delivery cost"> £3.99 <span class="customer-service-cost-label">per order</span>
</td>
</tr>
<tr class="delivery-row delivery-item-row">
<td class="delivery-cell delivery-item-cell delivery-option-item-cell" data-title="Delivery option"> UK Next Day Delivery </td>
<td class="delivery-cell delivery-item-cell delivery-times-item-cell js-description-WUKNextDayDelivery" data-title="Delivery times">Order before 10pm.</td>
<td class="delivery-cell delivery-item-cell delivery-cost-item-cell" data-title="Delivery cost"> £5.99 <span class="customer-service-cost-label">per order</span>
</td>
</tr>
<tr class="delivery-row delivery-item-row">
<td class="delivery-cell delivery-item-cell delivery-option-item-cell" data-title="Delivery option"> Evri Standard Parcel Collection </td>
<td class="delivery-cell delivery-item-cell delivery-times-item-cell js-description-pudo-myhermes" data-title="Delivery times">Up to 10 working days.</td>
<td class="delivery-cell delivery-item-cell delivery-cost-item-cell" data-title="Delivery cost"> £3.99 <span class="customer-service-cost-label">per order</span>
</td>
</tr>
<tr class="delivery-row delivery-item-row">
<td class="delivery-cell delivery-item-cell delivery-option-item-cell" data-title="Delivery option"> Evri Next Day Parcel Collection </td>
<td class="delivery-cell delivery-item-cell delivery-times-item-cell js-description-pudo-expmyhermes" data-title="Delivery times">Arriving in shops between 12pm and 5pm if ordered before 10pm, Sunday to Friday or 7pm
Saturdays.</td>
<td class="delivery-cell delivery-item-cell delivery-cost-item-cell" data-title="Delivery cost"> £5.99 <span class="customer-service-cost-label">per order</span>
</td>
</tr>
<tr class="delivery-row delivery-item-row">
<td class="delivery-cell delivery-item-cell delivery-option-item-cell" data-title="Delivery option"> DPD Precise Delivery </td>
<td class="delivery-cell delivery-item-cell delivery-times-item-cell js-description-precise" data-title="Delivery times"> Select your preferred day and DPD will text you to organise a 1hr delivery slot between 11am-5pm
</td>
<td class="delivery-cell delivery-item-cell delivery-cost-item-cell" data-title="Delivery cost"> £7.99 <span class="customer-service-cost-label">per order</span>
</td>
</tr>
<tr class="delivery-row delivery-item-row">
<td class="delivery-cell delivery-item-cell delivery-option-item-cell" data-title="Delivery option"> Asda Next Day Parcel Collection </td>
<td class="delivery-cell delivery-item-cell delivery-times-item-cell js-description-pudo-asda" data-title="Delivery times">Collection next day if ordered before 10pm, Sunday to Friday only.</td>
<td class="delivery-cell delivery-item-cell delivery-cost-item-cell" data-title="Delivery cost"> £5.99 <span class="customer-service-cost-label">per order</span>
</td>
</tr>
</tbody>
</table>
<p><strong>Please note:</strong> postcode restrictions apply, for more details click <u><strong><a href="https://www.warehousefashion.com/page/delivery.html" title="Delivery Information">here</a></strong></u>.</p>
</div>
</div>
</div>
</li>
</ul>
</div>
</li>
</ul>
</div>
<div class="form-row cs-faq js-faq js-faqs-return-not-refunded">
<ul class="js-global-accordion js-cs_faq-accordion cs_sub-accordion-wrapper cs_faq-accordion ui-accordion ui-widget ui-helper-reset" role="tablist">
<li class="js-global-accordion-item cs_sub-accordion-item">
<div class="js-global-accordion-header cs_sub-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-132" aria-controls="ui-id-133"
aria-selected="false" aria-expanded="false" tabindex="0"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Return Not Refunded - Need a quick answer?</div>
<div class="cs_sub-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-133" aria-labelledby="ui-id-132" role="tabpanel" aria-hidden="true" style="display: none;">
<ul class="js-global-accordion g-accordion-wrapper ui-accordion ui-widget ui-helper-reset" role="tablist">
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-134" aria-controls="ui-id-135"
aria-selected="false" aria-expanded="false" tabindex="0"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>I can't see the refund on my bank statement?</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-135" aria-labelledby="ui-id-134" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-refunds-not-on-bank-statement ">
<div class="sub-content">
<p>Refunds may show up in a couple of places: <br><br> 1. Normally it shows on the day of refund confirmation by us (or up to 7 days after this date depending on your bank’s processing times) 2. If its not there, try looking
back to the date when you bought the items – some banks now highlight the refund credit against the initial debit date (or up to 7 days after this date depending on your bank’s processing time) <br><br> If you still can’t
see it, give us a shout on the <a href="#cs-folder-contact">Contact Us Section.</a>
</p>
<div> </div>
</div>
</div>
</div>
</li>
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-136" aria-controls="ui-id-137"
aria-selected="false" aria-expanded="false" tabindex="-1"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Have you received my returned items?</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-137" aria-labelledby="ui-id-136" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-received-returned-items ">
<div class="sub-content">
<p>It can take up to 14 days from the date of your return for your parcel to be delivered back to our warehouse and processed.</p>
<p>On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund back to your payment method. The funds should appear on your bank statement in up to 7 working days (how long
depends on your card issuer).</p>
<p>We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.</p>
</div>
</div>
</div>
</li>
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-138" aria-controls="ui-id-139"
aria-selected="false" aria-expanded="false" tabindex="-1"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Refunds</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-139" aria-labelledby="ui-id-138" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-refunds ">
<div class="sub-content">
<p>A typical refund will take up to 21 days, that’s 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system. </p>
<p>If you are using Royal Mail, Hermes or Collect+ the tracking will show it delivered to our nearest distribution centre. It can be up to 7 days from this point for item to be received into the Warehouse warehouse, where it
will be processed and refunded. You will receive an email when this has happened, from this it’s up to 7 days to show in your bank statement, this is dependent on your banks processing time.</p>
<p>If you paid for your order with a gift voucher or store credit, this will be credited back to your Warehouse account. Please note that the gift voucher or store credit amount will be refunded first on all returned orders
where a gift voucher or store credit has been used. </p>
<p>We’ll be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.</p>
<p>All returns are quality checked – items should be returned in a new and unused condition with labels attached and, wherever possible, sent back in the original packaging. Refunds will not be given if they do not comply with
our returns policy.</p>
<p>If you've waited more than 28 days with no email from us, please get in touch by going to the <a href="https://www.warehousefashion.com/customer-service#folder-cs-folder-contact">Contact Us</a> tab on this page.</p>
<p></p>
<div> </div>
</div>
</div>
</div>
</li>
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-140" aria-controls="ui-id-141"
aria-selected="false" aria-expanded="false" tabindex="-1"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Returns exemptions</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-141" aria-labelledby="ui-id-140" role="tabpanel" aria-hidden="true" style="display: none;">
</div>
</li>
</ul>
</div>
</li>
</ul>
</div>
<div class="form-row cs-faq js-faq js-faqs-returns-query">
<ul class="js-global-accordion js-cs_faq-accordion cs_sub-accordion-wrapper cs_faq-accordion ui-accordion ui-widget ui-helper-reset" role="tablist">
<li class="js-global-accordion-item cs_sub-accordion-item">
<div class="js-global-accordion-header cs_sub-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-142" aria-controls="ui-id-143"
aria-selected="false" aria-expanded="false" tabindex="0"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Returns - Need a quick answer?</div>
<div class="cs_sub-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-143" aria-labelledby="ui-id-142" role="tabpanel" aria-hidden="true" style="display: none;">
<ul class="js-global-accordion g-accordion-wrapper ui-accordion ui-widget ui-helper-reset" role="tablist">
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-144" aria-controls="ui-id-145"
aria-selected="false" aria-expanded="false" tabindex="0"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>How do I return?</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-145" aria-labelledby="ui-id-144" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-how-to-return ">
<div class="delivery-returns" data-locale="GB">
<div class="returns-update section">
</div>
<div class="section">
</div>
<div class="returns-information section" id="delivery-information">
<div class="content-asset returns-page-heading-main-box-intro ">
<h1>UK & INTERNATIONAL RETURNS</h1>
</div>
<div class="returns-steps-wrapper">
<div class="content-asset returns-page-information ">
<ul class="returns-steps">
<div class="text">
<div style="padding: 1px 10px; background: #ffffff; margin: 0 0 20px 0;">
<p>UK returns are £2 using the returns portal. £2 per parcel will be deducted from your refund amount. Returns are FREE for Warehouse Limitless customers.</p>
<p>For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office.
Please use a trackable service and keep your proof of postage receipt until after your refund is processed.</p>
<p>You've got 28 days to send something back to us from the day you receive it.</p>
</div>
</div>
<a href="https://warehouse.returns.international/" class="button" target="_blank" style="color: #ffffff; background-color: #000000; padding: 20px 20px; margin-bottom: 20px; ">START A RETURN</a><br>
<li class="step">
<div class="icon turqoise">1</div>
<div class="text">
<p>Repack your items.</p>
</div>
</li>
<li class="step">
<div class="icon turqoise">2</div>
<div class="text">
<p>Log in to our returns portal by clicking the ‘start return’ button. You will need your order number to start so please make a note of it before continuing. <br> (Your order number can be found in your ‘my
account’ section, on your order confirmation email or on your delivery label on the bag, it starts 2 – 3 letters followed by 9 digits)</p>
</div>
</li>
<li class="step">
<div class="icon turqoise">3</div>
<div class="text">
<p>Select your preferred return option (Print returns label at home or in store options).</p>
</div>
</li>
<li class="step">
<div class="icon turqoise">4</div>
<div class="text">
<p>Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage!</p>
</div>
</li>
<li class="step">
<div class="icon turqoise">5</div>
<div class="text">
<p>Keep an eye on your return tracking. You'll get an email once we receive your returned item.</p>
</div>
</li>
</ul>
<style>
.delivery-returns .returns-information ul.returns-steps li.step {
-webkit-align-items: normal;
-ms-flex-align: normal;
align-items: normal;
}
.delivery-returns .returns-information ul.returns-steps li.step .icon {
font-size: 36px;
color: #000000;
font-weight: bold;
margin: 0;
}
@media screen and (min-width: 1024px) {
.delivery-returns .returns-information ul.returns-steps li.step .icon {
-webkit-flex: 0 1 50px;
-ms-flex: 0 1 50px;
flex: 0 1 50px;
margin: 0;
}
}
.delivery-returns .returns-information .carrier-return .carrier-steps {
padding-right: 0;
}
@media screen and (min-width: 1024px) {
.delivery-returns .returns-information .carrier-return .carrier-steps {
width: 77%;
}
}
.delivery-returns .returns-information .carrier-return {
flex-direction: row-reverse;
-webkit-flex-direction: row-reverse;
padding: 10px 0;
}
@media screen and (min-width: 1024px) {
.delivery-returns .returns-information .carrier-return {
float: left;
width: 50%;
padding: 15px;
}
.delivery-returns .returns-information .carrier-return:nth-child(2n+1) {
clear: left
}
.cs_sub-accordion-content .delivery-returns .returns-information .carrier-return {
float: none;
width: 100%;
}
}
.delivery-returns .returns-information .carrier-return .icon {
padding-top: 10px;
}
@media screen and (max-width: 1023px) {
.delivery-returns .returns-information .carrier-return .carrier-image {
max-width: 25%;
}
.delivery-returns .returns-information .carrier-return .carrier-steps {
-webkit-flex: 0 0 75%;
-ms-flex: 0 0 75%;
flex: 0 0 75%;
}
}
@media screen and (min-width: 1023px) {
.delivery-returns .returns-information .carrier-return .carrier-image {
max-width: 25%;
}
.delivery-returns .returns-information .carrier-return .carrier-steps {
-webkit-flex: 0 0 70%;
-ms-flex: 0 0 70%;
flex: 0 0 70%;
}
}
.delivery-returns .returns-information .carrier-return .button {
margin: 10px 0;
}
.delivery-returns .returns-information .button {
min-width: 160px;
}
@media only screen and (min-width: 1024px) {
.delivery-returns .returns-information .button {
display: block;
margin: 20px auto 10px;
width: 25%;
float: none;
line-height: 40px;
text-align: center;
}
}
.delivery-returns .returns-information .carrier-return .carrier-steps.no-print:after,
.delivery-returns .returns-information .carrier-return .carrier-steps.print:before {
padding: 10px;
width: 10px;
}
.delivery-returns .returns-information .carrier-return .carrier-steps.print.no-print:after {
padding: 10px;
}
.delivery-returns .returns-information .carrier-return .carrier-steps.print.no-print:after {
right: 30px;
}
@media screen and (max-width: 767px) {
.delivery-returns .returns-information .carrier-return .carrier-image {
/*max-width: 40%*/
}
}
@media screen and (min-width: 768px) {
.delivery-returns .returns-information .carrier-return .carrier-steps {
max-width: none;
}
}
@media screen and (max-width: 1023px) {
.delivery-returns .returns-information .carrier-return .carrier-steps.print.no-print:before {
left: -22px;
}
}
@media screen and (max-width: 1024px) {
.delivery-returns .returns-information .carrier-return .carrier-steps.print+.carrier-image,
.delivery-returns .returns-information .carrier-return .carrier-steps.no-print+.carrier-image {
padding-top: 30px;
}
}
@media only screen and (min-width: 768px) {
.delivery-returns .returns-information ul.returns-steps li.step .action {
padding-left: 0;
}
}
.cs_sub-accordion-content .delivery-returns .returns-information {
padding: 0;
background: none !important;
}
.returns-page-information .returns-steps .step .text {
display: flex !important;
flex-flow: row wrap;
flex-direction: row;
justify-content: space-between;
align-items: center;
}
.returns-page-information .returns-steps .step a.button,
.delivery-returns .returns-information ul.returns-steps li.step .get-label-section .button {
color: #fff;
line-height: 40px;
text-align: center;
margin-left: auto;
min-width: 131px;
}
a.button.get-label-btn.js-get-label-btn {
width: 100px !important;
}
@media screen and (max-width: 769px) {
a.button.get-label-btn.js-get-label-btn {
width: 100% !important;
}
}
</style>
<div class="text">
</div>
</div>
</div>
<div class="returns-information section" id="international-returns">
<div class="returns-steps-wrapper">
<div class="content-asset returns-page-international ">
<div style="padding: 1px 10px; background: #f0f0f0; margin: 0 0 20px 0;">
<p>We've gone paperless! You'll no longer receive a delivery note in your parcel.</p>
<p>For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place.</p>
<p>Please visit <a href="https://www.warehousefashion.com/customer-service#folder-cs-folder-returns" title="FAQs"><u>FAQs</u> </a> for more information.</p>
</div>
</div>
</div>
</div>
</div>
<div class="section">
</div>
</div>
</div>
</div>
</li>
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-146" aria-controls="ui-id-147"
aria-selected="false" aria-expanded="false" tabindex="-1"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>I don't have the invoice from my parcel, can I return?</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-147" aria-labelledby="ui-id-146" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-no-invoice-can-i-return ">
<div class="sub-content">
<p> We've gone paperless! You'll no longer receive a delivery note in your parcel. Use the returns portal to get your trackable returns label.</p>
<p>Ready to Return? <a href="https://www.warehousefashion.com/page/returns-information.html">Click here</a></p>
</div>
</div>
</div>
</li>
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-148" aria-controls="ui-id-149"
aria-selected="false" aria-expanded="false" tabindex="-1"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>I am outside of the returns policy, can I return?</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-149" aria-labelledby="ui-id-148" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-out-of-returns-period ">
<div class="sub-content">
<p> You've got 28 days to send something back to us from the day you receive it. Unfortunately we cannot accept returns after this time.</p>
<p>Ready to Return? <a href="https://www.warehousefashion.com/page/returns-information.html" target="_blank">Click here</a></p>
</div>
</div>
</div>
</li>
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-150" aria-controls="ui-id-151"
aria-selected="false" aria-expanded="false" tabindex="-1"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>I don't have the original packaging, can I return?</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-151" aria-labelledby="ui-id-150" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-no-original-packaging ">
<div class="sub-content">
<p>Yes, just pop your items in something non see-through, sealable & waterproof.</p>
<p>Ready to Return? <a href="https://www.warehousefashion.com/page/returns-information.html">Click here</a></p>
</div>
</div>
</div>
</li>
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-152" aria-controls="ui-id-153"
aria-selected="false" aria-expanded="false" tabindex="-1"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Can I return more than one order?</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-153" aria-labelledby="ui-id-152" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-return-more-than-one-order ">
<div class="sub-content">
<p> Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund. </p>
<p>Ready to Return? <a href="https://www.warehousefashion.com/page/returns.html">Click here</a></p>
</div>
</div>
</div>
</li>
</ul>
</div>
</li>
</ul>
</div>
<div class="form-row cs-faq js-faq js-faqs-order-query">
<ul class="js-global-accordion js-cs_faq-accordion cs_sub-accordion-wrapper cs_faq-accordion ui-accordion ui-widget ui-helper-reset" role="tablist">
<li class="js-global-accordion-item cs_sub-accordion-item">
<div class="js-global-accordion-header cs_sub-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-154" aria-controls="ui-id-155"
aria-selected="false" aria-expanded="false" tabindex="0"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Order - Need a quick answer?</div>
<div class="cs_sub-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-155" aria-labelledby="ui-id-154" role="tabpanel" aria-hidden="true" style="display: none;">
<ul class="js-global-accordion g-accordion-wrapper ui-accordion ui-widget ui-helper-reset" role="tablist">
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-156" aria-controls="ui-id-157"
aria-selected="false" aria-expanded="false" tabindex="0"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Where is my order?</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-157" aria-labelledby="ui-id-156" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-orders-online ">
<div class="sub-content">
<h5>Track your order here</h5>
<div class="js-load-indicator"></div>
<div class="order-track-form js-order-track-form-wrapper" data-form="dwfrm_ordertrack_00bfc34f1adccd1a557a24a9f9">
<fieldset form="dwfrm_ordertrack_00bfc34f1adccd1a557a24a9f9">
<div class="order-track-form-inner js-recaptcha-form-wrapper recaptcha-enabled">
<div class="order-track-form-group">
<div class="form-caption cs-order-track-caption">
<p class="check-order-copy">
</p>
<div class="content-asset cs-order-track-form-text "> Enter your order number. <br><em>Pssst...It's on your order confirmation or dispatch email</em>
</div>
<p></p>
</div>
<div class="order-track-form-group-inner">
<div class="form-row js-form-row orderNumber js-track-number track-number-row required">
<label class="form-label" for="dwfrm_ordertrack_orderNumber"><span class="form-label-value js-label-value">Enter your order number:</span></label>
<div class="field-wrapper js-field-wrapper">
<input class="input-text orderNumber required" type="text" id="dwfrm_ordertrack_orderNumber" name="dwfrm_ordertrack_orderNumber" value="" form="dwfrm_ordertrack_00bfc34f1adccd1a557a24a9f9" maxlength="255"
placeholder="Enter your order number">
</div>
</div>
<div class="form-row form-row-button js-recaptcha-wrapper" data-form="dwfrm_ordertrack_00bfc34f1adccd1a557a24a9f9">
<button type="submit" class="btn-fixed-height-slim js-order-track-button js-recaptcha" value="Track My Order" name="dwfrm_ordertrack_findorder" form="dwfrm_ordertrack_00bfc34f1adccd1a557a24a9f9">
<div class="content-asset cs-order-track-form-cta ">
<style>
.form-row-button .btn-fixed-height-slim {
background-color: #fff;
}
.order-track-form-group-inner button[disabled] {
color: #000;
}
</style> Find order
</div>
</button>
</div>
<div class="js-order-track-response" data-form="dwfrm_ordertrack_00bfc34f1adccd1a557a24a9f9"></div>
<div class="custom-error-wrapper" data-form="dwfrm_ordertrack_00bfc34f1adccd1a557a24a9f9"></div>
</div>
</div>
</div>
</fieldset>
</div>
<p>Your order could be in a couple of places: our warehouse, awaiting dispatch, with the courier on its way with the courier, or delivered. Got a dispatch email? Good news, it's on its way. You can track your order at the top
of this page using your order number. If you haven't got your dispatch email (don't forget to check those junk folders) your order is waiting to leave us. Once you have the dispatch email you can track it via the link in the
email or by using the track my order section at the top of this page.</p>
<p>If you don't have your order number with you, you can get it by logging into your account <u><strong><a href="https://www.warehousefashion.com/myaccount">here</a></strong></u> and then by going to 'Order History'.</p>
<p><u>Northern Ireland </u></p>
<p>Some deliveries to Northern Ireland will be shipped via the Republic of Ireland, this is nothing to worry about and happens due to the ferry connection that our carrier uses.</p>
</div>
</div>
</div>
</li>
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-158" aria-controls="ui-id-159"
aria-selected="false" aria-expanded="false" tabindex="-1"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Why is my order late?</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-159" aria-labelledby="ui-id-158" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-orders-late ">
<div class="sub-content">
<p>Are you sure it’s late? Please double check the delivery option you selected, cut off times for ordering and the date which we said it will be delivered by. You can check delivery timescales
<a href="https://www.warehousefashion.com/page/delivery.html"><span>here</span>.</a> If it's after 8pm on that date then it’s late. If it's before the advised delivery date and you've had your dispatch email, then it’s on
its way. Your delivery date has to have passed for us to be able to investigate where your order is. On rare occasions we do come up against a bump in the road. If your delivery date has passed, please contact
<strong><a data-anchor-click="true" href="#cs-folder-contact" title="Contact us">here</a></strong> and have your order number ready. </p>
</div>
</div>
</div>
</li>
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-160" aria-controls="ui-id-161"
aria-selected="false" aria-expanded="false" tabindex="-1"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Missing items from my order?</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-161" aria-labelledby="ui-id-160" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-orders-not-received ">
<div class="sub-content">
<p> If you are missing 1 or more of the items you have ordered it may be down to the following:</p>
<p>- You may have not added it to your basket, please check your order confirmation and descriptions for the product you think may be missing. </p>
<p>- The item you are missing may have been out of stock, please check your emails (including junk/spam) to see if you have been sent a mail about this. The rest of your order will have been shipped.</p>
<p>- If it is a small item, please check in and amongst the other products in case it is hiding. </p>
<p>- You placed a large order which could mean your items are arriving in more than 1 bag, please check your dispatch email for more than 1 tracking link where you can find an update. </p>
<p>If none of the above apply and you are still missing your item please contact our Customer Service team within 14 days of your order being delivered and they’ll be happy to help.</p>
</div>
</div>
</div>
</li>
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-162" aria-controls="ui-id-163"
aria-selected="false" aria-expanded="false" tabindex="-1"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Why was my order cancelled?</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-163" aria-labelledby="ui-id-162" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-orders-cancelled ">
<div class="sub-content">
<p> If you've placed an order and received a cancellation email from us, we're really sorry. This will usually be because the stock wasn't in the warehouse when we processed your order. You'll get a cancellation email and a
refund via the original payment method used. The refund may take up to 7 days - this is the banking process and not something we can speed up. </p>
</div>
</div>
</div>
</li>
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-164" aria-controls="ui-id-165"
aria-selected="false" aria-expanded="false" tabindex="-1"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Can I cancel or edit my order?</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-165" aria-labelledby="ui-id-164" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-orders-cancel ">
<div class="sub-content">
<p>Unfortunately we're unable to make any changes to your order once placed as it’s processed immediately at the warehouse. You’ll need to place another order or return any unwanted items.</p>
</div>
</div>
</div>
</li>
</ul>
</div>
</li>
</ul>
</div>
<div class="form-row cs-faq js-faq js-faqs-website-account-query">
<ul class="js-global-accordion js-cs_faq-accordion cs_sub-accordion-wrapper cs_faq-accordion ui-accordion ui-widget ui-helper-reset" role="tablist">
<li class="js-global-accordion-item cs_sub-accordion-item">
<div class="js-global-accordion-header cs_sub-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-166" aria-controls="ui-id-167"
aria-selected="false" aria-expanded="false" tabindex="0"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Account Query - Need a quick answer?</div>
<div class="cs_sub-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-167" aria-labelledby="ui-id-166" role="tabpanel" aria-hidden="true" style="display: none;">
<ul class="js-global-accordion g-accordion-wrapper ui-accordion ui-widget ui-helper-reset" role="tablist">
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-168" aria-controls="ui-id-169"
aria-selected="false" aria-expanded="false" tabindex="0"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>How do I change my email address?</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-169" aria-labelledby="ui-id-168" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-account-email-change ">
<div class="sub-content">
<p>For customer account security we do not allow change of email address, if you need to use an alternative email address please create a new account.</p>
</div>
</div>
</div>
</li>
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-170" aria-controls="ui-id-171"
aria-selected="false" aria-expanded="false" tabindex="-1"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>How do I change my delivery address?</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-171" aria-labelledby="ui-id-170" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-account-delivery-address ">
<div class="sub-content">
<p>Log in your <u><strong><a href="https://www.warehousefashion.com/myaccount">account</a></strong></u>, select "addresses" to add a new one or edit an existing one.</p>
</div>
</div>
</div>
</li>
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-172" aria-controls="ui-id-173"
aria-selected="false" aria-expanded="false" tabindex="-1"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>How do I change my contact preferences?</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-173" aria-labelledby="ui-id-172" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-account-contact-preferences ">
<div class="sub-content">
<p>You can choose how you'd want us to contact you. If you don't want to hear about great new offers, just simply log into your <u><strong><a href="https://www.warehousefashion.com/myaccount">account</a></strong></u>, click on
contact preferences and untick the boxes.</p>
</div>
</div>
</div>
</li>
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-174" aria-controls="ui-id-175"
aria-selected="false" aria-expanded="false" tabindex="-1"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>How do I change my password?</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-175" aria-labelledby="ui-id-174" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-account-change-password ">
<div class="sub-content">
<p>If you know your password its simple! Log into your <u><strong><a href="https://www.warehousefashion.com/myaccount">account</a></strong></u> using your current password, then under the account information section, you have
the option to change your password. If you've forgotten your password, at the account log in page select the forgotten password option and follow the steps to reset. If that doesn't work, please get in touch by going to the
'contact us' tab on this page.</p>
</div>
</div>
</div>
</li>
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-176" aria-controls="ui-id-177"
aria-selected="false" aria-expanded="false" tabindex="-1"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>How do I change my payment details?</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-177" aria-labelledby="ui-id-176" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-account-change-payment-details ">
<div class="sub-content">
<p>Log into your <u><strong><a href="https://www.warehousefashion.com/myaccount">account</a></strong></u>, select payment details and either add, delete or edit your payment options.</p>
</div>
</div>
</div>
</li>
</ul>
</div>
</li>
</ul>
</div>
<div class="form-row cs-faq js-faq js-faqs-missing-incorrect-or-faulty-item">
<ul class="js-global-accordion js-cs_faq-accordion cs_sub-accordion-wrapper cs_faq-accordion ui-accordion ui-widget ui-helper-reset" role="tablist">
<li class="js-global-accordion-item cs_sub-accordion-item">
<div class="js-global-accordion-header cs_sub-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-178" aria-controls="ui-id-179"
aria-selected="false" aria-expanded="false" tabindex="0"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Missing, faulty or incorrect item - Need a quick answer?</div>
<div class="cs_sub-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-179" aria-labelledby="ui-id-178" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="sub-content">
<p>We will get this fixed for you ASAP</p>
<p>Please send us an email with the following information:</p>
<ul>
<li>Your name</li>
<li>Order number</li>
<li>Product name and code (this can be found on your order confirmation email)</li>
<li>Description of the fault</li>
<p>You won’t be able to attach an image of the faulty item just yet but make sure you have one ready for when you receive a reply from us. Please wait until you’ve spoken to our Customer Care team before you return anything so we
can make sure we get the correct item to you as quickly as possible. </p>
</ul>
</div>
</div>
</li>
</ul>
</div>
<div class="form-row cs-faq js-faq js-faqs-payment-query">
<ul class="js-global-accordion js-cs_faq-accordion cs_sub-accordion-wrapper cs_faq-accordion ui-accordion ui-widget ui-helper-reset" role="tablist">
<li class="js-global-accordion-item cs_sub-accordion-item">
<div class="js-global-accordion-header cs_sub-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-180" aria-controls="ui-id-181"
aria-selected="false" aria-expanded="false" tabindex="0"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Payment - Need a quick answer?</div>
<div class="cs_sub-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-181" aria-labelledby="ui-id-180" role="tabpanel" aria-hidden="true" style="display: none;">
<ul class="js-global-accordion g-accordion-wrapper ui-accordion ui-widget ui-helper-reset" role="tablist">
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-182" aria-controls="ui-id-183"
aria-selected="false" aria-expanded="false" tabindex="0"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Promotions & discounts</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-183" aria-labelledby="ui-id-182" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-promo-code-issues ">
<div class="sub-content">
<p>If you have a promo code/discount code please enter it at the billing and payment step of the checkout – it can’t be applied on an order that has already been placed.</p>
<p>Having issues redeeming your discount?</p>
<ul>
<li>- Your code might have expired.</li>
<li>- You can only use one code at a time.</li>
<li>- Some of our codes only work when you select a specific delivery option such as our next-day delivery service.</li>
<li>- Double check you haven't mistyped the code.</li>
<li>- Check you've only picked products valid in the promotion.</li>
</ul>
</div>
</div>
</div>
</li>
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-184" aria-controls="ui-id-185"
aria-selected="false" aria-expanded="false" tabindex="-1"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>How do I use a gift voucher?</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-185" aria-labelledby="ui-id-184" role="tabpanel" aria-hidden="true" style="display: none;">
</div>
</li>
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-186" aria-controls="ui-id-187"
aria-selected="false" aria-expanded="false" tabindex="-1"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Apple Pay</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-187" aria-labelledby="ui-id-186" role="tabpanel" aria-hidden="true" style="display: none;">
</div>
</li>
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-188" aria-controls="ui-id-189"
aria-selected="false" aria-expanded="false" tabindex="-1"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>How can I pay for my order?</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-189" aria-labelledby="ui-id-188" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-howcanipay ">
<div class="sub-content">
<p><span style="font-size:18px;"><strong>Payment options</strong></span></p>
<p>We accept the following payment cards: Visa, Visa Debit, MasterCard, Maestro, Electron, American Express, PayPal.</p>
<p><img class="lazyload" alt="" data-url="https://www.warehousefashion.com/on/demandware.static/-/Library-Sites-warehouse-global-content/default/dw294f0af1/images/payment-method-icons/PAYMENT_STRIP_WHO_SEPT21UPDATE.svg"
title=""></p>
<p><strong>Please note:</strong> All payments must be made online when placing your order. We do not have the ability to place an order on your behalf.</p>
<p>When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account.</p>
<p><span style="font-size:18px;">Gift Vouchers</span></p>
<p>If you've been gifted a Warehouse voucher/gift certificate, then please contact customer service.</p>
</div>
<br>
<div class="sub-content"><span class="banner-below-nav-title" style="color:#000000 !important"><img class="lazyload" alt=""
data-url="https://www.warehousefashion.com/on/demandware.static/-/Library-Sites-warehouse-global-content/default/dwfd652ec3/images/payment-method-icons/ApplePayLogoCS.png" title=""></span>
<p><span style="font-size:16px;"><span style="font-family:Verdana,Geneva,sans-serif;"><strong><span style="line-height:107%"><span style="line-height:107%"></span></span></strong></span></span></p>
<p class="x" style="margin:0cm 0cm 0.0001pt"><span style="font-size:12pt"><span style="font-family:"Times New Roman",serif"><span style="font-family:"Calibri",sans-serif"><span
style="color:black"></span></span></span></span></p>
<p class="x" style="margin:0cm 0cm 0.0001pt"> </p>
<p class="x" style="margin:0cm 0cm 0.0001pt"><span style="font-size:14px;"><span style="font-family:Verdana,Geneva,sans-serif;"><b><span style="color:black">APPLE PAY – FAQ </span></b><span
style="color:black"></span></span></span></p>
<p class="x" style="margin:0cm 0cm 0.0001pt"> </p>
<p class="x" style="margin:0cm 0cm 0.0001pt"><span style="font-size:12px;"><span style="font-family:Verdana,Geneva,sans-serif;"><span style="color:black">Yay for <b>Apple Pay</b>! You can now pay for your orders with
<b>Apple Pay</b> using a Visa, Mastercard or American Express Card on all devices which support <b>Apple Pay*</b>.</span></span></span></p>
<p class="x" style="margin:0cm 0cm 0.0001pt"> </p>
<p class="x" style="margin:0cm 0cm 0.0001pt"><span style="font-size:12px;"><span style="font-family:Verdana,Geneva,sans-serif;"><b><span style="color:black">How to Pay:</span></b><span style="color:black"></span></span></span>
</p>
<p class="x" style="margin:0cm 0cm 0.0001pt"><span style="font-size:12px;"><span style="font-family:Verdana,Geneva,sans-serif;"><span style="color:black">It’s simple! Make sure you have Apple Pay set up on your device. Then,
all you need to do is add the items to your basket, choose your preferred delivery option and then when you reach checkout, select the <b>Apple Pay</b> option as your payment method.</span></span></span></p>
<p class="x" style="margin:0cm 0cm 0.0001pt"><span style="font-size:12px;"><span style="font-family:Verdana,Geneva,sans-serif;"> </span></span></p>
<p class="x" style="margin:0cm 0cm 0.0001pt"><span style="font-size:12px;"><span style="font-family:Verdana,Geneva,sans-serif;"><span style="color:black">Once you’re happy with your order
<b>tap the Touch ID** or glance at your iPhone for Face ID and pay!</b></span></span></span></p>
<p class="x" style="margin:0cm 0cm 0.0001pt"><span style="font-size:12px;"><span style="font-family:Verdana,Geneva,sans-serif;"> <span style="color:black"></span></span></span></p>
<p class="x" style="margin:0cm 0cm 0.0001pt"><span style="font-size:12px;"><span style="font-family:Verdana,Geneva,sans-serif;"><span style="background:white"><span style="color:black"><span style="letter-spacing:.4pt">Once
the order has successfully gone through you will then be sent an order confirmation email. </span></span></span><span style="color:black"></span></span></span></p>
<p class="x" style="margin:0cm 0cm 0.0001pt"><span style="font-size:12px;"><span style="font-family:Verdana,Geneva,sans-serif;"> <span style="color:black"></span></span></span></p>
<p class="x" style="margin:0cm 0cm 0.0001pt"><span style="font-size:12px;"><span style="font-family:Verdana,Geneva,sans-serif;"><span style="color:black"><span style="letter-spacing:.4pt">Please
note, <b>you won't be able to select Apple Pay if you've applied a gift voucher. </b></span></span></span></span><span style="font-size:12px;"><span style="font-family:Verdana,Geneva,sans-serif;"><span
style="color:black"><span style="letter-spacing:.4pt"><b> </b></span></span></span></span></p>
<p class="x" style="margin:0cm 0cm 0.0001pt"> </p>
<p class="x" style="margin:0cm 0cm 0.0001pt"><span style="font-size:11px;"><span style="font-family:Verdana,Geneva,sans-serif;"> </span></span></p>
<p class="x" style="margin:0cm 0cm 0.0001pt"><span style="font-size:9px;"><span style="font-family:Verdana,Geneva,sans-serif;"><span style="background:white"><span style="color:black"><span style="letter-spacing:.4pt">*If you
are using Apple Pay on a Mac device, this payment option will only be available on Safari whilst using the Mac OS Sierra operating system.</span></span></span><span style="color:black"></span></span></span></p>
<p class="x" style="margin:0cm 0cm 0.0001pt"><span style="font-size:9px;"><span style="font-family:Verdana,Geneva,sans-serif;"><span style="background:white"><span style="color:black"><span style="letter-spacing:.4pt">**If you
have a Mac with Touch Bar, you will be able to verify your payment using the Touch ID sensor on your MacBook Pro keyboard. If not, you will need to make sure your phone or Apple watch is nearby in order to
verify them remotely. </span></span></span><span style="color:black"></span></span></span></p>
<p style="margin-bottom:8pt; margin-left:0cm; margin-right:0cm; margin-top:0cm"><span style="font-family:Verdana,Geneva,sans-serif;"><span style="font-size:9px"><span style="background-color:white"><span
style="line-height:normal"><span style="letter-spacing:.4pt"></span></span></span></span></span></p>
<p style="margin-bottom:8pt; margin-left:0cm; margin-right:0cm; margin-top:0cm"><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif"></span></span></span></p>
<p style="margin-bottom:8pt; margin-left:0cm; margin-right:0cm; margin-top:0cm"><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif"></span></span></span></p>
<p><span style="font-size:12px"></span></p>
</div>
<br>
<div class="sub-content"><span class="banner-below-nav-title"><img class="lazyload" style="max-width: 103px;" data-url="https://media.boohoo.com/i/boohooamplience/em_icon_klarna_2" title=""></span>
<p><b>Pay In 3 Payments</b></p>
<p><strong></strong> Shop now and pay later in three equal payments that let you spread the cost of your purchase, with no added charges.<br>
<br>
<strong>Pay nothing extra.</strong> Three equal payments are automatically collected every 30 days from your debit or credit card. The total amount charged to your card is no greater than if you simply paid for the entire
purchase up front (provided the agreed payment schedule is followed).<br>
</p>
<p>All you need is:</p>
<p>An UK bank account</p>
<p>To be over 18 years of age</p>
<p>A UK residents address</p>
<p><b>For a full list of FAQs please click <a href="https://www.warehousefashion.com/page/klarna.html?payment_calc">here</a></b></p>
<p>Please spend responsibly. Borrowing more than you can afford could seriously affect your financial status. Make sure you can afford your monthly repayments on time. For any more info just click
<a href="https://www.klarna.com/uk/customer-service/csc/pay-later-in-3/" target="blank" title="Klarna">here</a> as Klarna are right on hand for quick and simple, self service solutions.</p>
<p>Oasis acts as an introducer and not a lender of unregulated credit products provided [exclusively] by Klarna Bank AB (publ). Credit is only available to permanent UK residents aged 18+, subject to status, terms and
conditions apply. Please note that the following products are not regulated by the FCA: [Pay in 30 days and Pay in 3 instalments]</p>
<p><b>Customer Service</b></p>
<p>For customer service queries you can contact the Klarna customer service team <a href="https://www.klarna.com/uk/customer-service/" target="blank" title="Klarna">here</a></p>
<p> See <a href="https://www.klarna.com/uk/terms-and-conditions/" target="blank" title="Klarna">here </a> for further information about Klarna. </p>
</div>
<br>
<div class="sub-content"><span class="banner-below-nav-title" style="color:#000000 !important"><img class="lazyload" alt=""
data-url="https://www.warehousefashion.com/on/demandware.static/-/Library-Sites-warehouse-global-content/default/dw25e52261/images/payment-method-icons/WHO_LAYBUY_LOGO.png" title=""></span>
<p><span style="color:#003399"><span style="font-size:18px">Get it now. Pay it in 6. Interest free. Easy.</span></span></p>
<p>Pay for your purchases over<strong> </strong><strong>6 automatic weekly payments on the day of your choice,</strong> interest free.</p>
<p><strong>Pay nothing extra</strong>. If you make repayments on time, you'll only ever pay the price of the item you've purchased. The only fees that may apply are late fees for missed payments.</p>
<p><strong><span style="font-size:14px"><span style="color:#003399">Simply select Laybuy as your payment method at checkout.</span></span><span style="font-size:14px"><span style="color:#000099"></span></span></strong></p>
<p><span style="font-size:14px">All you need is:</span></p>
<ol>
<li>A UK credit or debit card</li>
<li>To be over 18 years of age</li>
<li>A UK residents address</li>
</ol>
<p><b>For a full list of FAQs please click <a href="https://www.warehousefashion.com/page/laybuy.html?payment_calc">here</a></b></p>
<p>Please see <a href="https://www.laybuy.com/uk/consumer-terms" target="blank" title="Laybuy">here</a> for Laybuy Terms and Conditions.</p>
</div>
<br>
<div class="sub-content"><span class="banner-below-nav-title" style="color:#000000 !important"><img class="lazyload" style="max-width:103px;"
data-url="https://www.warehousefashion.com/on/demandware.static/-/Library-Sites-warehouse-global-content/default/dw3eddbd70/images/payment-method-icons/WHO_CLEARPAY_LOGO.png" title=""></span>
<p><span style="font-size:18px">Shop Now. Wear Now. Pay It In 4</span></p>
<p>Pay for your purchases over<strong> </strong><strong>4 automatic fortnightly installments.</strong></p>
<p><strong>Pay nothing extra</strong>. If you make repayments on time, you'll only ever pay the price of the item you've purchased. The only fees that may apply are late fees for missed payments.</p>
<p><span style="font-size:14px">Select Clearpay as your payment method at checkout. </span></p>
<p><span style="font-size:14px">All you need is:</span></p>
<ol>
<li>A UK credit or debit card</li>
<li>To be over 18 years of age</li>
<li>A UK residents address</li>
<li> </li>
</ol>
<p><strong><span style="font-size:14px">Customer Services</span></strong></p>
<p><span style="font-size:12px">Clearpay Customer inquiries will be addressed by the Customer Support team here:<a href="https://help.clearpay.co.uk/hc/en-gb" target="blank" title="Dispute Form">help.clearpay.com</a></span>
</p>
<p><b>For a full list of FAQs please click <a href="https://www.warehousefashion.com/page/clearpay.html?payment_calc">here</a></b></p>
<p>Clearpay lends you a fixed amount of credit to allow you to pay for your purchase over 4 instalments, due every two weeks. To be eligible for credit from Clearpay, you must be a permanent UK resident (excl Channel Islands),
aged 18+. Further eligibility criteria and <a href="https://www.clearpay.co.uk/en-GB/terms-of-service" target="blank" title="Clearpay">T&Cs' </a> apply.</p>
<p>Clearpay Finance Ltd. Make sure you can make your repayments on time by each due date to avoid late fees. Not paying on time will lead to a late fee of £6 and, if your order is worth more than £24, a further late fee of £6
if it is still overdue after 7 days. The total amount of late fees you may be charged will depend on your order value. If you fail to pay on time, your Clearpay debt may be passed to a debt collection agency and this may
affect your ability to use Clearpay in future.</p>
<p>We encourage you to use Clearpay responsibly.</p>
</div>
</div>
</div>
</li>
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-190" aria-controls="ui-id-191"
aria-selected="false" aria-expanded="false" tabindex="-1"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Gift voucher not working</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-191" aria-labelledby="ui-id-190" role="tabpanel" aria-hidden="true" style="display: none;">
</div>
</li>
</ul>
</div>
</li>
</ul>
</div>
<div class="form-row cs-faq js-faq js-faqs-incorrect-item">
<ul class="js-global-accordion js-cs_faq-accordion cs_sub-accordion-wrapper cs_faq-accordion ui-accordion ui-widget ui-helper-reset" role="tablist">
<li class="js-global-accordion-item cs_sub-accordion-item">
<div class="js-global-accordion-header cs_sub-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-192" aria-controls="ui-id-193"
aria-selected="false" aria-expanded="false" tabindex="0"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Incorrect Item - Need a quick answer?</div>
<div class="cs_sub-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-193" aria-labelledby="ui-id-192" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="sub-content">
<p>We will get this fixed for you ASAP</p>
<p>Please send us an email with the following information:</p>
<ul>
<li>Your name</li>
<li>Order number</li>
<li>Product name and code of the item ordered</li>
<li>Product name and code of the item received</li>
<li>Picture of the incorrect item and a description of the incorrect item received</li>
<p>You won’t be able to attach an image of the incorrect item just yet but make sure you have one ready for when you receive a reply from us. Please wait until you’ve spoken to our Customer Care team before you return anything so we
can make sure we get the correct item to you as quickly as possible. </p>
</ul>
</div>
</div>
</li>
</ul>
</div>
<div class="form-row cs-faq js-faq js-faqs-default">
<ul class="js-global-accordion js-cs_faq-accordion cs_sub-accordion-wrapper cs_faq-accordion ui-accordion ui-widget ui-helper-reset" role="tablist">
<li class="js-global-accordion-item cs_sub-accordion-item">
<div class="js-global-accordion-header cs_sub-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-194" aria-controls="ui-id-195"
aria-selected="false" aria-expanded="false" tabindex="0"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Need a quick answer?</div>
<div class="cs_sub-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-195" aria-labelledby="ui-id-194" role="tabpanel" aria-hidden="true" style="display: none;">
<ul class="js-global-accordion g-accordion-wrapper ui-accordion ui-widget ui-helper-reset" role="tablist">
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-196" aria-controls="ui-id-197"
aria-selected="false" aria-expanded="false" tabindex="0"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Where is my order?</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-197" aria-labelledby="ui-id-196" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-orders-online ">
<div class="sub-content">
<h5>Track your order here</h5>
<div class="js-load-indicator"></div>
<div class="order-track-form js-order-track-form-wrapper" data-form="dwfrm_ordertrack_7257db31533d85120dd40adb85">
<fieldset form="dwfrm_ordertrack_7257db31533d85120dd40adb85">
<div class="order-track-form-inner js-recaptcha-form-wrapper recaptcha-enabled">
<div class="order-track-form-group">
<div class="form-caption cs-order-track-caption">
<p class="check-order-copy">
</p>
<div class="content-asset cs-order-track-form-text "> Enter your order number. <br><em>Pssst...It's on your order confirmation or dispatch email</em>
</div>
<p></p>
</div>
<div class="order-track-form-group-inner">
<div class="form-row js-form-row orderNumber js-track-number track-number-row required">
<label class="form-label" for="dwfrm_ordertrack_orderNumber"><span class="form-label-value js-label-value">Enter your order number:</span></label>
<div class="field-wrapper js-field-wrapper">
<input class="input-text orderNumber required" type="text" id="dwfrm_ordertrack_orderNumber" name="dwfrm_ordertrack_orderNumber" value="" form="dwfrm_ordertrack_7257db31533d85120dd40adb85" maxlength="255"
placeholder="Enter your order number">
</div>
</div>
<div class="form-row form-row-button js-recaptcha-wrapper" data-form="dwfrm_ordertrack_7257db31533d85120dd40adb85">
<button type="submit" class="btn-fixed-height-slim js-order-track-button js-recaptcha" value="Track My Order" name="dwfrm_ordertrack_findorder" form="dwfrm_ordertrack_7257db31533d85120dd40adb85">
<div class="content-asset cs-order-track-form-cta ">
<style>
.form-row-button .btn-fixed-height-slim {
background-color: #fff;
}
.order-track-form-group-inner button[disabled] {
color: #000;
}
</style> Find order
</div>
</button>
</div>
<div class="js-order-track-response" data-form="dwfrm_ordertrack_7257db31533d85120dd40adb85"></div>
<div class="custom-error-wrapper" data-form="dwfrm_ordertrack_7257db31533d85120dd40adb85"></div>
</div>
</div>
</div>
</fieldset>
</div>
<p>Your order could be in a couple of places: our warehouse, awaiting dispatch, with the courier on its way with the courier, or delivered. Got a dispatch email? Good news, it's on its way. You can track your order at the top
of this page using your order number. If you haven't got your dispatch email (don't forget to check those junk folders) your order is waiting to leave us. Once you have the dispatch email you can track it via the link in the
email or by using the track my order section at the top of this page.</p>
<p>If you don't have your order number with you, you can get it by logging into your account <u><strong><a href="https://www.warehousefashion.com/myaccount">here</a></strong></u> and then by going to 'Order History'.</p>
<p><u>Northern Ireland </u></p>
<p>Some deliveries to Northern Ireland will be shipped via the Republic of Ireland, this is nothing to worry about and happens due to the ferry connection that our carrier uses.</p>
</div>
</div>
</div>
</li>
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-198" aria-controls="ui-id-199"
aria-selected="false" aria-expanded="false" tabindex="-1"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>How do I return?</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-199" aria-labelledby="ui-id-198" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-how-to-return ">
<div class="delivery-returns" data-locale="GB">
<div class="returns-update section">
</div>
<div class="section">
</div>
<div class="returns-information section" id="delivery-information">
<div class="content-asset returns-page-heading-main-box-intro ">
<h1>UK & INTERNATIONAL RETURNS</h1>
</div>
<div class="returns-steps-wrapper">
<div class="content-asset returns-page-information ">
<ul class="returns-steps">
<div class="text">
<div style="padding: 1px 10px; background: #ffffff; margin: 0 0 20px 0;">
<p>UK returns are £2 using the returns portal. £2 per parcel will be deducted from your refund amount. Returns are FREE for Warehouse Limitless customers.</p>
<p>For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office.
Please use a trackable service and keep your proof of postage receipt until after your refund is processed.</p>
<p>You've got 28 days to send something back to us from the day you receive it.</p>
</div>
</div>
<a href="https://warehouse.returns.international/" class="button" target="_blank" style="color: #ffffff; background-color: #000000; padding: 20px 20px; margin-bottom: 20px; ">START A RETURN</a><br>
<li class="step">
<div class="icon turqoise">1</div>
<div class="text">
<p>Repack your items.</p>
</div>
</li>
<li class="step">
<div class="icon turqoise">2</div>
<div class="text">
<p>Log in to our returns portal by clicking the ‘start return’ button. You will need your order number to start so please make a note of it before continuing. <br> (Your order number can be found in your ‘my
account’ section, on your order confirmation email or on your delivery label on the bag, it starts 2 – 3 letters followed by 9 digits)</p>
</div>
</li>
<li class="step">
<div class="icon turqoise">3</div>
<div class="text">
<p>Select your preferred return option (Print returns label at home or in store options).</p>
</div>
</li>
<li class="step">
<div class="icon turqoise">4</div>
<div class="text">
<p>Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage!</p>
</div>
</li>
<li class="step">
<div class="icon turqoise">5</div>
<div class="text">
<p>Keep an eye on your return tracking. You'll get an email once we receive your returned item.</p>
</div>
</li>
</ul>
<style>
.delivery-returns .returns-information ul.returns-steps li.step {
-webkit-align-items: normal;
-ms-flex-align: normal;
align-items: normal;
}
.delivery-returns .returns-information ul.returns-steps li.step .icon {
font-size: 36px;
color: #000000;
font-weight: bold;
margin: 0;
}
@media screen and (min-width: 1024px) {
.delivery-returns .returns-information ul.returns-steps li.step .icon {
-webkit-flex: 0 1 50px;
-ms-flex: 0 1 50px;
flex: 0 1 50px;
margin: 0;
}
}
.delivery-returns .returns-information .carrier-return .carrier-steps {
padding-right: 0;
}
@media screen and (min-width: 1024px) {
.delivery-returns .returns-information .carrier-return .carrier-steps {
width: 77%;
}
}
.delivery-returns .returns-information .carrier-return {
flex-direction: row-reverse;
-webkit-flex-direction: row-reverse;
padding: 10px 0;
}
@media screen and (min-width: 1024px) {
.delivery-returns .returns-information .carrier-return {
float: left;
width: 50%;
padding: 15px;
}
.delivery-returns .returns-information .carrier-return:nth-child(2n+1) {
clear: left
}
.cs_sub-accordion-content .delivery-returns .returns-information .carrier-return {
float: none;
width: 100%;
}
}
.delivery-returns .returns-information .carrier-return .icon {
padding-top: 10px;
}
@media screen and (max-width: 1023px) {
.delivery-returns .returns-information .carrier-return .carrier-image {
max-width: 25%;
}
.delivery-returns .returns-information .carrier-return .carrier-steps {
-webkit-flex: 0 0 75%;
-ms-flex: 0 0 75%;
flex: 0 0 75%;
}
}
@media screen and (min-width: 1023px) {
.delivery-returns .returns-information .carrier-return .carrier-image {
max-width: 25%;
}
.delivery-returns .returns-information .carrier-return .carrier-steps {
-webkit-flex: 0 0 70%;
-ms-flex: 0 0 70%;
flex: 0 0 70%;
}
}
.delivery-returns .returns-information .carrier-return .button {
margin: 10px 0;
}
.delivery-returns .returns-information .button {
min-width: 160px;
}
@media only screen and (min-width: 1024px) {
.delivery-returns .returns-information .button {
display: block;
margin: 20px auto 10px;
width: 25%;
float: none;
line-height: 40px;
text-align: center;
}
}
.delivery-returns .returns-information .carrier-return .carrier-steps.no-print:after,
.delivery-returns .returns-information .carrier-return .carrier-steps.print:before {
padding: 10px;
width: 10px;
}
.delivery-returns .returns-information .carrier-return .carrier-steps.print.no-print:after {
padding: 10px;
}
.delivery-returns .returns-information .carrier-return .carrier-steps.print.no-print:after {
right: 30px;
}
@media screen and (max-width: 767px) {
.delivery-returns .returns-information .carrier-return .carrier-image {
/*max-width: 40%*/
}
}
@media screen and (min-width: 768px) {
.delivery-returns .returns-information .carrier-return .carrier-steps {
max-width: none;
}
}
@media screen and (max-width: 1023px) {
.delivery-returns .returns-information .carrier-return .carrier-steps.print.no-print:before {
left: -22px;
}
}
@media screen and (max-width: 1024px) {
.delivery-returns .returns-information .carrier-return .carrier-steps.print+.carrier-image,
.delivery-returns .returns-information .carrier-return .carrier-steps.no-print+.carrier-image {
padding-top: 30px;
}
}
@media only screen and (min-width: 768px) {
.delivery-returns .returns-information ul.returns-steps li.step .action {
padding-left: 0;
}
}
.cs_sub-accordion-content .delivery-returns .returns-information {
padding: 0;
background: none !important;
}
.returns-page-information .returns-steps .step .text {
display: flex !important;
flex-flow: row wrap;
flex-direction: row;
justify-content: space-between;
align-items: center;
}
.returns-page-information .returns-steps .step a.button,
.delivery-returns .returns-information ul.returns-steps li.step .get-label-section .button {
color: #fff;
line-height: 40px;
text-align: center;
margin-left: auto;
min-width: 131px;
}
a.button.get-label-btn.js-get-label-btn {
width: 100px !important;
}
@media screen and (max-width: 769px) {
a.button.get-label-btn.js-get-label-btn {
width: 100% !important;
}
}
</style>
<div class="text">
</div>
</div>
</div>
<div class="returns-information section" id="international-returns">
<div class="returns-steps-wrapper">
<div class="content-asset returns-page-international ">
<div style="padding: 1px 10px; background: #f0f0f0; margin: 0 0 20px 0;">
<p>We've gone paperless! You'll no longer receive a delivery note in your parcel.</p>
<p>For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place.</p>
<p>Please visit <a href="https://www.warehousefashion.com/customer-service#folder-cs-folder-returns" title="FAQs"><u>FAQs</u> </a> for more information.</p>
</div>
</div>
</div>
</div>
</div>
<div class="section">
</div>
</div>
</div>
</div>
</li>
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-200" aria-controls="ui-id-201"
aria-selected="false" aria-expanded="false" tabindex="-1"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>When will I receive my refund?</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-201" aria-labelledby="ui-id-200" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-refunds ">
<div class="sub-content">
<p>A typical refund will take up to 21 days, that’s 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system. </p>
<p>If you are using Royal Mail, Hermes or Collect+ the tracking will show it delivered to our nearest distribution centre. It can be up to 7 days from this point for item to be received into the Warehouse warehouse, where it
will be processed and refunded. You will receive an email when this has happened, from this it’s up to 7 days to show in your bank statement, this is dependent on your banks processing time.</p>
<p>If you paid for your order with a gift voucher or store credit, this will be credited back to your Warehouse account. Please note that the gift voucher or store credit amount will be refunded first on all returned orders
where a gift voucher or store credit has been used. </p>
<p>We’ll be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.</p>
<p>All returns are quality checked – items should be returned in a new and unused condition with labels attached and, wherever possible, sent back in the original packaging. Refunds will not be given if they do not comply with
our returns policy.</p>
<p>If you've waited more than 28 days with no email from us, please get in touch by going to the <a href="https://www.warehousefashion.com/customer-service#folder-cs-folder-contact">Contact Us</a> tab on this page.</p>
<p></p>
<div> </div>
</div>
</div>
</div>
</li>
<li class="js-global-accordion-item g-accordion-item">
<div class="js-global-accordion-header g-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-202" aria-controls="ui-id-203"
aria-selected="false" aria-expanded="false" tabindex="-1"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Can I cancel or edit my order?</div>
<div class="g-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-203" aria-labelledby="ui-id-202" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="content-asset cs-orders-cancel ">
<div class="sub-content">
<p>Unfortunately we're unable to make any changes to your order once placed as it’s processed immediately at the warehouse. You’ll need to place another order or return any unwanted items.</p>
</div>
</div>
</div>
</li>
</ul>
</div>
</li>
</ul>
</div>
<div class="form-row cs-faq js-faq js-faqs-faulty-item">
<ul class="js-global-accordion js-cs_faq-accordion cs_sub-accordion-wrapper cs_faq-accordion ui-accordion ui-widget ui-helper-reset" role="tablist">
<li class="js-global-accordion-item cs_sub-accordion-item">
<div class="js-global-accordion-header cs_sub-accordion-header ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons" role="tab" id="ui-id-204" aria-controls="ui-id-205"
aria-selected="false" aria-expanded="false" tabindex="0"><span class="ui-accordion-header-icon ui-icon ui-icon-triangle-1-e"></span>Faulty Item - Need a quick answer?</div>
<div class="cs_sub-accordion-content ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content" id="ui-id-205" aria-labelledby="ui-id-204" role="tabpanel" aria-hidden="true" style="display: none;">
<div class="sub-content">
<p>We will get this fixed for you ASAP</p>
<p>Please send us an email with the following information:</p>
<ul>
<li>Your name</li>
<li>Order number</li>
<li>Product name and code (this can be found on your order confirmation email)</li>
<li>Description of the fault</li>
<p>You won’t be able to attach an image of the faulty item just yet but make sure you have one ready for when you receive a reply from us. Please wait until you’ve spoken to our Customer Care team before you return anything so we
can make sure we get the correct item to you as quickly as possible. </p>
</ul>
</div>
</div>
</li>
</ul>
</div>
</div>
<div class="form-row findorder-needhelp js-findorder-needhelp">
<p><a href="#">Still need to contact us?</a></p>
</div>
<div class="findorder-container">
<div class="form-row js-form-row ordernumber " style="display: none;">
<label class="form-label" for="dwfrm_contactus_ordernumber"><span class="form-label-value js-label-value">Order №</span><span class="not-required"> (optional):</span></label>
<div class="field-wrapper js-field-wrapper">
<input class="input-text ordernumber" type="text" id="dwfrm_contactus_ordernumber" name="dwfrm_contactus_ordernumber" value="" null="">
</div>
</div>
<button class="findorder-btn js-findorder-btn" type="button" disabled="disabled">Find Order</button>
<div class="findorder-info js-findorder-info clearfix"></div>
<div class="form-row findorder-help js-findorder-help">
<p>Still need help? <a href="#">Contact Us</a></p>
</div>
</div>
<div class="js-contactus-input-wrapper" style="display: none;">
<div class="form-row js-form-row name required">
<label class="form-label" for="dwfrm_contactus_name"><span class="form-label-value js-label-value">Your Name:</span></label>
<div class="field-wrapper js-field-wrapper">
<input class="input-text name required" type="text" id="dwfrm_contactus_name" name="dwfrm_contactus_name" value="" null="">
</div>
</div>
<div class="form-row js-form-row email email required">
<label class="form-label" for="dwfrm_contactus_email"><span class="form-label-value js-label-value">Email Address:</span></label>
<div class="field-wrapper js-field-wrapper">
<input class="input-text email required" type="email" id="dwfrm_contactus_email" name="dwfrm_contactus_email" value="" null="">
</div>
</div>
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* Your order could be in a couple of places... our warehouse, awaiting
dispatch, with the courier on its way, or delivered. The first thing to check
is have you had your dispatch email? If yes, then it's on its way. You can
track your order at the top of this page using your order number from that
email. If you haven't got your dispatch email (don't forget to check those
junk folders) then your order is waiting to leave us. Once you have the
dispatch email you can track it yourself via the link in the email or by
using the track my order section at the top of this page.
If you don't have your order number with you, you can get it by logging into
your account here and then by going to 'Order History'.
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* Where is my order?
TRACK YOUR ORDER HERE
Enter your order number.
Pssst...It's on your order confirmation or dispatch email
Enter your order number:
Find order
Your order could be in a couple of places: our warehouse, awaiting
dispatch, with the courier on its way with the courier, or delivered. Got
a dispatch email? Good news, it's on its way. You can track your order at
the top of this page using your order number. If you haven't got your
dispatch email (don't forget to check those junk folders) your order is
waiting to leave us. Once you have the dispatch email you can track it via
the link in the email or by using the track my order section at the top of
this page.
If you don't have your order number with you, you can get it by logging
into your account here and then by going to 'Order History'.
Northern Ireland
Some deliveries to Northern Ireland will be shipped via the Republic of
Ireland, this is nothing to worry about and happens due to the ferry
connection that our carrier uses.
* Why is my order late?
Are you sure it’s late? Please double check the delivery option you
selected, cut off times for ordering and the date which we said it will be
delivered by. You can check delivery timescales here. If it's after 8pm on
that date then it’s late. If it's before the advised delivery date and
you've had your dispatch email, then it’s on its way. Your delivery date
has to have passed for us to be able to investigate where your order is.
On rare occasions we do come up against a bump in the road. If your
delivery date has passed, please contact here and have your order number
ready.
* Why was my order cancelled?
If you've placed an order and received a cancellation email from us, we're
really sorry. This will usually be because the stock wasn't in the
warehouse when we processed your order. You'll get a cancellation email
and a refund via the original payment method used. The refund may take up
to 7 days - this is the banking process and not something we can speed up.
* Can I cancel or edit my order?
Unfortunately we're unable to make any changes to your order once placed
as it’s processed immediately at the warehouse. You’ll need to place
another order or return any unwanted items.
* I received a faulty item what do I do?
* How do I return?
UK & INTERNATIONAL RETURNS
UK returns are £2 using the returns portal. £2 per parcel will be
deducted from your refund amount. Returns are FREE for Warehouse
Limitless customers.
For International returns you will need to pay for your return, you can
find out the postage price in the portal or you will be asked to
download a returns label and pay for postage at your local post office.
Please use a trackable service and keep your proof of postage receipt
until after your refund is processed.
You've got 28 days to send something back to us from the day you
receive it.
START A RETURN
* 1
Repack your items.
* 2
Log in to our returns portal by clicking the ‘start return’ button. You
will need your order number to start so please make a note of it before
continuing.
(Your order number can be found in your ‘my account’ section, on your
order confirmation email or on your delivery label on the bag, it
starts 2 – 3 letters followed by 9 digits)
* 3
Select your preferred return option (Print returns label at home or in
store options).
* 4
Once you have processed your return in the portal you're ready to post
it off! Make sure you keep proof of postage!
* 5
Keep an eye on your return tracking. You'll get an email once we
receive your returned item.
We've gone paperless! You'll no longer receive a delivery note in your
parcel.
For hygiene reasons, we cannot offer refunds on fashion face masks,
cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been
broken or is no longer in place.
Please visit FAQs for more information.
* I don't have the invoice from my parcel, can I return?
We've gone paperless! You'll no longer receive a delivery note in your
parcel. Use the returns portal to get your trackable returns label.
Ready to Return? Click here
* I am outside of the returns policy, can I return?
You've got 28 days to send something back to us from the day you receive
it. Unfortunately we cannot accept returns after this time.
Ready to Return? Click here
* I don't have the original packaging, can I return?
Yes, just pop your items in something non see-through, sealable &
waterproof.
Ready to Return? Click here
* When will I receive my refund?
A typical refund will take up to 21 days, that’s 14 days you returning and
us processing it, with up to 7 days for it to make its way through the
banking system.
If you are using Royal Mail, Hermes or Collect+ the tracking will show it
delivered to our nearest distribution centre. It can be up to 7 days from
this point for item to be received into the Warehouse warehouse, where it
will be processed and refunded. You will receive an email when this has
happened, from this it’s up to 7 days to show in your bank statement, this
is dependent on your banks processing time.
If you paid for your order with a gift voucher or store credit, this will
be credited back to your Warehouse account. Please note that the gift
voucher or store credit amount will be refunded first on all returned
orders where a gift voucher or store credit has been used.
We’ll be sure to keep you updated and send you an email as soon as your
parcel arrives back at our warehouse, and again when we have processed
your refund.
All returns are quality checked – items should be returned in a new and
unused condition with labels attached and, wherever possible, sent back in
the original packaging. Refunds will not be given if they do not comply
with our returns policy.
If you've waited more than 28 days with no email from us, please get in
touch by going to the Contact Us tab on this page.
* ORDERS & DELIVERY
* Where is my order?
TRACK YOUR ORDER HERE
Enter your order number.
Pssst...It's on your order confirmation or dispatch email
Enter your order number:
Find order
Your order could be in a couple of places: our warehouse, awaiting
dispatch, with the courier on its way with the courier, or delivered. Got
a dispatch email? Good news, it's on its way. You can track your order at
the top of this page using your order number. If you haven't got your
dispatch email (don't forget to check those junk folders) your order is
waiting to leave us. Once you have the dispatch email you can track it via
the link in the email or by using the track my order section at the top of
this page.
If you don't have your order number with you, you can get it by logging
into your account here and then by going to 'Order History'.
Northern Ireland
Some deliveries to Northern Ireland will be shipped via the Republic of
Ireland, this is nothing to worry about and happens due to the ferry
connection that our carrier uses.
* Delivery options & times
Delivery option Delivery times Delivery cost UK Standard Delivery Up to 5
working days. £3.99 per order UK Next Day Delivery Order before 10pm.
£5.99 per order Evri Standard Parcel Collection Up to 10 working days.
£3.99 per order Evri Next Day Parcel Collection Arriving in shops between
12pm and 5pm if ordered before 10pm, Sunday to Friday or 7pm Saturdays.
£5.99 per order DPD Precise Delivery Select your preferred day and DPD
will text you to organise a 1hr delivery slot between 11am-5pm £7.99 per
order Asda Next Day Parcel Collection Collection next day if ordered
before 10pm, Sunday to Friday only. £5.99 per order
Please note: postcode restrictions apply, for more details click here.
* Coronavirus (COVID-19) – Have any precautions been put in place?
Warehouse is operating business as usual and we are working closely with
couriers to ensure all deliveries arrive on time. The wellbeing of our
customers is a top priority and all necessary precautions are being taken
to ensure the safety of both customers and couriers during this time,
including contact-free deliveries. See further details here. You can also
select contact-free lockers via Inpost Next Day 24/7 Locker Collection.
Stay safe!
* Why is my order late?
Are you sure it’s late? Please double check the delivery option you
selected, cut off times for ordering and the date which we said it will be
delivered by. You can check delivery timescales here. If it's after 8pm on
that date then it’s late. If it's before the advised delivery date and
you've had your dispatch email, then it’s on its way. Your delivery date
has to have passed for us to be able to investigate where your order is.
On rare occasions we do come up against a bump in the road. If your
delivery date has passed, please contact here and have your order number
ready.
* Missing item(s) from my order?
If you are missing 1 or more of the items you have ordered it may be down
to the following:
- You may have not added it to your basket, please check your order
confirmation and descriptions for the product you think may be missing.
- The item you are missing may have been out of stock, please check your
emails (including junk/spam) to see if you have been sent a mail about
this. The rest of your order will have been shipped.
- If it is a small item, please check in and amongst the other products in
case it is hiding.
- You placed a large order which could mean your items are arriving in
more than 1 bag, please check your dispatch email for more than 1 tracking
link where you can find an update.
If none of the above apply and you are still missing your item please
contact our Customer Service team within 14 days of your order being
delivered and they’ll be happy to help.
* Why was my order cancelled?
If you've placed an order and received a cancellation email from us, we're
really sorry. This will usually be because the stock wasn't in the
warehouse when we processed your order. You'll get a cancellation email
and a refund via the original payment method used. The refund may take up
to 7 days - this is the banking process and not something we can speed up.
* Can I cancel or edit my order?
Unfortunately we're unable to make any changes to your order once placed
as it’s processed immediately at the warehouse. You’ll need to place
another order or return any unwanted items.
* Can I exchange an order?
Unfortunately we don't offer exchanges. Simply return your item(s) and
reorder for a replacement. Your refund will be processed once we've
received your unwanted items.
* My tracking is showing that my parcel is being returned to sender
The carrier has been unable to deliver your parcel to you (you may not
have been in or they might not have been able to gain access to your
property). If your tracking is showing as being returned to us you can
wait for your parcel to come back and we will give you a refund when it
does. A typical refund will take up to 21 days, that’s 14 days for the
parcel to arrive back at our warehouse and us processing with up to 7 days
for it to make its way through the banking system.
If the carrier was unable to deliver this time it may be worth considering
when you next order to use an alternative delivery address where you know
someone will be able to receive the parcel or selecting an alternative
delivery option at checkout e.g. time specific delivery or locker
collection if offered in your delivery location.
* RETURNS & REFUNDS
* How do I return?
UK & INTERNATIONAL RETURNS
UK returns are £2 using the returns portal. £2 per parcel will be
deducted from your refund amount. Returns are FREE for Warehouse
Limitless customers.
For International returns you will need to pay for your return, you can
find out the postage price in the portal or you will be asked to
download a returns label and pay for postage at your local post office.
Please use a trackable service and keep your proof of postage receipt
until after your refund is processed.
You've got 28 days to send something back to us from the day you
receive it.
START A RETURN
* 1
Repack your items.
* 2
Log in to our returns portal by clicking the ‘start return’ button. You
will need your order number to start so please make a note of it before
continuing.
(Your order number can be found in your ‘my account’ section, on your
order confirmation email or on your delivery label on the bag, it
starts 2 – 3 letters followed by 9 digits)
* 3
Select your preferred return option (Print returns label at home or in
store options).
* 4
Once you have processed your return in the portal you're ready to post
it off! Make sure you keep proof of postage!
* 5
Keep an eye on your return tracking. You'll get an email once we
receive your returned item.
We've gone paperless! You'll no longer receive a delivery note in your
parcel.
For hygiene reasons, we cannot offer refunds on fashion face masks,
cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been
broken or is no longer in place.
Please visit FAQs for more information.
* When will I receive my refund?
A typical refund will take up to 21 days, that’s 14 days you returning and
us processing it, with up to 7 days for it to make its way through the
banking system.
If you are using Royal Mail, Hermes or Collect+ the tracking will show it
delivered to our nearest distribution centre. It can be up to 7 days from
this point for item to be received into the Warehouse warehouse, where it
will be processed and refunded. You will receive an email when this has
happened, from this it’s up to 7 days to show in your bank statement, this
is dependent on your banks processing time.
If you paid for your order with a gift voucher or store credit, this will
be credited back to your Warehouse account. Please note that the gift
voucher or store credit amount will be refunded first on all returned
orders where a gift voucher or store credit has been used.
We’ll be sure to keep you updated and send you an email as soon as your
parcel arrives back at our warehouse, and again when we have processed
your refund.
All returns are quality checked – items should be returned in a new and
unused condition with labels attached and, wherever possible, sent back in
the original packaging. Refunds will not be given if they do not comply
with our returns policy.
If you've waited more than 28 days with no email from us, please get in
touch by going to the Contact Us tab on this page.
* How long do I have to return?
You've got 28 days to send something back to us from the day you receive
it. Unfortunately we cannot accept returns after this time.
Ready to Return? Click here
* I don't have the original packaging, can I return?
Yes, just pop your items in something non see-through, sealable &
waterproof.
Ready to Return? Click here
* Can I return more than one order in the same parcel?
Please keep your orders separate, as returning more than 1 order in 1
parcel may delay your refund.
Ready to Return? Click here
* I can't see the refund on my bank statement
Refunds may show up in a couple of places:
1. Normally it shows on the day of refund confirmation by us (or up to 7
days after this date depending on your bank’s processing times) 2. If its
not there, try looking back to the date when you bought the items – some
banks now highlight the refund credit against the initial debit date (or
up to 7 days after this date depending on your bank’s processing time)
If you still can’t see it, give us a shout on the Contact Us Section.
* Can I exchange instead of a refund?
Unfortunately we don’t offer exchanges. Simply return your item(s) and
reorder for a replacement. Your refund will be processed once we've
received your unwanted items.
* Have you received my returned item(s)?
It can take up to 14 days from the date of your return for your parcel to
be delivered back to our warehouse and processed.
On receiving your return the next step is for us to check the item(s).
Once our checks are complete we’ll refund back to your payment method. The
funds should appear on your bank statement in up to 7 working days (how
long depends on your card issuer).
We’ll make sure to keep you in the loop and send you an email as soon as
your parcel arrives back at our warehouse, and again when we have
processed your refund.
* Do you refund the delivery charge?
We'll refund your delivery charge if you return all of the items from the
order and cancel your contract with us within 14 days for any countries
within the EEA. You can cancel your contract here. If you decide to keep
one of the items, you need to pay for delivery. We don't refund delivery
charge for those countries listed outside of the EEA.
* There is no returns label in my parcel, how do I return?
We've gone paperless! You'll no longer receive a delivery note in your
parcel. Use the returns portal to get your trackable returns label.
Ready to Return? Click here
* Returns policy
RETURNS
1. OUR RETURNS POLICY
If you are a customer in the European Economic Area (EEA), you get 14
calendar days to cancel your order because you have changed your mind.
This two week cancellation period starts from the day you have received
all of the items in your order. Find out how to return your item(s) at
number 4.
If you receive faulty goods, you may also have a right to return these
goods and to ask us to repair or replace them or get a refund.
Where we suspect fraudulent activity, including but not limited to
circumstances where there are suspicious claims relating to orders having
been placed, but not received, or if we suspect that you are returning
items after they have been used or worn, or items returned do not match
what you ordered, we reserve the right to withhold refunds and block your
account (and any associated accounts) from placing orders in future. If
this happens to you and you think we’ve made a mistake, you can Contact Us
and we will discuss the matter with you further.
2. FAULTY GOODS
Please return your item(s) to us within 60 days after finding the fault,
and remember to get in touch before returning. You can do this by going to
our Customer Care Hub here and go to the 'Contact Us' section and a member
of our team will look into it.
Please don’t use any faulty items after finding the fault, or we may not
be able to provide a refund.
For hygiene reasons, we cannot offer refunds on fashion face masks,
cosmetics, pierced jewellery, and swimwear or lingerie if the seal has
been broken or is no longer in place.
3. CANCELLING A CONTRACT UNDER THE CONSUMER CONTRACTS REGULATIONS
If you’re a customer in the EEA, you get 14 days to cancel your contract
with us
This two week period starts from the day after you receive your order (or
from the day after you receive the last item of your order). You’ll need
to write to us with notice of your cancellation – just fill out this form
where you’ll also find details on how to return your item(s).
There are a couple of other ways to cancel your contract with us. You’ll
find these alternative methods below:
Email us: customerservices@warehousefashion.com
Write to us via post: Warehouse, PO Box 553, Burnley, BB11 9GD
If you’re cancelling your contract with us but have already received your
order, you’ll need to return the item(s) to us, see how to do this below.
You'll then receive a full refund as per the policy above.
Please note, we cannot offer refunds on cosmetics and pierced jewellery or
on swimwear and lingerie if the hygiene seal is not in place or has been
broken.
All returns are quality checked – items should be returned in a new and
unused condition with labels attached and wherever possible sent back in
the original packaging. Refunds will not be given if they do not comply
with our returns policy.
4. HOW TO RETURN AN ITEM & HOW MUCH DOES IT COST?
UK & INTERNATIONAL RETURNS
UK returns are £2 using the returns portal. £2 per parcel will be
deducted from your refund amount. Returns are FREE for Warehouse
Limitless customers.
For International returns you will need to pay for your return, you can
find out the postage price in the portal or you will be asked to
download a returns label and pay for postage at your local post office.
Please use a trackable service and keep your proof of postage receipt
until after your refund is processed.
You've got 28 days to send something back to us from the day you
receive it.
START A RETURN
* 1
Repack your items.
* 2
Log in to our returns portal by clicking the ‘start return’ button. You
will need your order number to start so please make a note of it before
continuing.
(Your order number can be found in your ‘my account’ section, on your
order confirmation email or on your delivery label on the bag, it
starts 2 – 3 letters followed by 9 digits)
* 3
Select your preferred return option (Print returns label at home or in
store options).
* 4
Once you have processed your return in the portal you're ready to post
it off! Make sure you keep proof of postage!
* 5
Keep an eye on your return tracking. You'll get an email once we
receive your returned item.
We've gone paperless! You'll no longer receive a delivery note in your
parcel.
For hygiene reasons, we cannot offer refunds on fashion face masks,
cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been
broken or is no longer in place.
Please visit FAQs for more information.
5. HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
It can take up to 14 days from the date of your return for your parcel to
be delivered back to our warehouse and processed.
On receiving your return the next step is for us to check the item(s).
Once our checks are complete we’ll refund back to your payment method. The
funds should appear on your bank statement in up to 7 working days (how
long depends on your card issuer).
We’ll make sure to keep you in the loop and send you an email as soon as
your parcel arrives back at our warehouse, and again when we have
processed your refund.
6. CAN I HAVE AN EXCHANGE INSTEAD OF A REFUND?
Unfortunately we don’t offer exchanges. Simply return your item(s) and
reorder for a replacement. Your refund will be processed once we've
received your unwanted items.
* BREXIT
* Will I need to pay duty or tax on my order?
* The tracking shows that my parcel is in another country?
* My parcel shows that it is being checked by customs?
* I don’t have a printer; how do I return?
* Will I be charged export fees to send an item back from Europe to the UK?
* My parcel is in the Republic of Ireland but I live in Northern Ireland?
Some delivers to Northern Ireland will be shipped via the Republic of
Ireland, this is nothing to worry about and happens due to the ferry
connection that our carrier uses.
* PAYMENTS & PROMOTIONS
* Promotions & discounts
If you have a promo code/discount code please enter it at the billing and
payment step of the checkout – it can’t be applied on an order that has
already been placed.
Having issues redeeming your discount?
* - Your code might have expired.
* - You can only use one code at a time.
* - Some of our codes only work when you select a specific delivery
option such as our next-day delivery service.
* - Double check you haven't mistyped the code.
* - Check you've only picked products valid in the promotion.
* How can I pay for my order?
Payment options
We accept the following payment cards: Visa, Visa Debit, MasterCard,
Maestro, Electron, American Express, PayPal.
Please note: All payments must be made online when placing your order. We
do not have the ability to place an order on your behalf.
When you reach the final billing page and submit your order, we will
immediately contact your bank or card issuer for authorisation to take
payment from your account.
Gift Vouchers
If you've been gifted a Warehouse voucher/gift certificate, then please
contact customer service.
APPLE PAY – FAQ
Yay for Apple Pay! You can now pay for your orders with Apple Pay using a
Visa, Mastercard or American Express Card on all devices which support
Apple Pay*.
How to Pay:
It’s simple! Make sure you have Apple Pay set up on your device. Then, all
you need to do is add the items to your basket, choose your preferred
delivery option and then when you reach checkout, select the Apple Pay
option as your payment method.
Once you’re happy with your order tap the Touch ID** or glance at your
iPhone for Face ID and pay!
Once the order has successfully gone through you will then be sent an
order confirmation email.
Please note, you won't be able to select Apple Pay if you've applied a
gift voucher.
*If you are using Apple Pay on a Mac device, this payment option will only
be available on Safari whilst using the Mac OS Sierra operating system.
**If you have a Mac with Touch Bar, you will be able to verify your
payment using the Touch ID sensor on your MacBook Pro keyboard. If not,
you will need to make sure your phone or Apple watch is nearby in order to
verify them remotely.
Pay In 3 Payments
Shop now and pay later in three equal payments that let you spread the
cost of your purchase, with no added charges.
Pay nothing extra. Three equal payments are automatically collected every
30 days from your debit or credit card. The total amount charged to your
card is no greater than if you simply paid for the entire purchase up
front (provided the agreed payment schedule is followed).
All you need is:
An UK bank account
To be over 18 years of age
A UK residents address
For a full list of FAQs please click here
Please spend responsibly. Borrowing more than you can afford could
seriously affect your financial status. Make sure you can afford your
monthly repayments on time. For any more info just click here as Klarna
are right on hand for quick and simple, self service solutions.
Oasis acts as an introducer and not a lender of unregulated credit
products provided [exclusively] by Klarna Bank AB (publ). Credit is only
available to permanent UK residents aged 18+, subject to status, terms and
conditions apply. Please note that the following products are not
regulated by the FCA: [Pay in 30 days and Pay in 3 instalments]
Customer Service
For customer service queries you can contact the Klarna customer service
team here
See here for further information about Klarna.
Get it now. Pay it in 6. Interest free. Easy.
Pay for your purchases over 6 automatic weekly payments on the day of your
choice, interest free.
Pay nothing extra. If you make repayments on time, you'll only ever pay
the price of the item you've purchased. The only fees that may apply are
late fees for missed payments.
Simply select Laybuy as your payment method at checkout.
All you need is:
1. A UK credit or debit card
2. To be over 18 years of age
3. A UK residents address
For a full list of FAQs please click here
Please see here for Laybuy Terms and Conditions.
Shop Now. Wear Now. Pay It In 4
Pay for your purchases over 4 automatic fortnightly installments.
Pay nothing extra. If you make repayments on time, you'll only ever pay
the price of the item you've purchased. The only fees that may apply are
late fees for missed payments.
Select Clearpay as your payment method at checkout.
All you need is:
1. A UK credit or debit card
2. To be over 18 years of age
3. A UK residents address
4.
Customer Services
Clearpay Customer inquiries will be addressed by the Customer Support team
here:help.clearpay.com
For a full list of FAQs please click here
Clearpay lends you a fixed amount of credit to allow you to pay for your
purchase over 4 instalments, due every two weeks. To be eligible for
credit from Clearpay, you must be a permanent UK resident (excl Channel
Islands), aged 18+. Further eligibility criteria and T&Cs' apply.
Clearpay Finance Ltd. Make sure you can make your repayments on time by
each due date to avoid late fees. Not paying on time will lead to a late
fee of £6 and, if your order is worth more than £24, a further late fee of
£6 if it is still overdue after 7 days. The total amount of late fees you
may be charged will depend on your order value. If you fail to pay on
time, your Clearpay debt may be passed to a debt collection agency and
this may affect your ability to use Clearpay in future.
We encourage you to use Clearpay responsibly.
* Payment issues
Payment Error
If you're experiencing error messages when making a payment, firstly, make
sure you have inputted the correct details. Contact your bank to ensure
there are no problems with the card. After this, please contact us by
going to 'contact us' tab on this page to submit details and we will
investigate further. To help us solve the issue for you, please include as
many of the following details as possible:
* -What operating system you use (e.g. iOS, Android, Windows Vista, Mac
OS X)
* -What Internet Browser you are using or if via our App (e.g. Internet
Explorer 8, Firefox, Safari, Chrome)
* -What payment method you were trying (e.g. PayPal, Visa)
* -A description of the problem and what time the problem occurred
* -If you get an error message, please include it in your message to us
Payment Declined
If your credit or debit card was declined, check to see if your card is
expired, out of date or your card billing address is different to the
billing address on your Warehouse account.
If the above doesn't help, your credit card company or bank will have more
information.
If using PayPal, please contact PayPal directly if your payment has been
declined.
* Redeeming a gift card
Just add your code to the ‘Redeem Gift Voucher’ box at checkout and hit
apply. It’s as easy as that! If the value of your order is less than the
value of your gift voucher, the balance remains for next time. Please
note, gift voucher are not currently available for purchase but will be
back up and running soon.
* Returning an item purchased with a gift card?
If you decide to return your warehousefashion.com items, the original
amount paid using a gift card will be added to the remaining balance on
your gift card.
See full terms & conditions here.
* MANAGING MY ACCOUNT
* How do I change my email address?
For customer account security we do not allow change of email address, if
you need to use an alternative email address please create a new account.
* How do I change my delivery address?
Log in your account, select "addresses" to add a new one or edit an
existing one.
* How do I change my contact preferences?
You can choose how you'd want us to contact you. If you don't want to hear
about great new offers, just simply log into your account, click on
contact preferences and untick the boxes.
* How do I change my password?
If you know your password its simple! Log into your account using your
current password, then under the account information section, you have the
option to change your password. If you've forgotten your password, at the
account log in page select the forgotten password option and follow the
steps to reset. If that doesn't work, please get in touch by going to the
'contact us' tab on this page.
* How do I change my payment details?
Log into your account, select payment details and either add, delete or
edit your payment options.
* SIZE GUIDE
women
clothing
regular
INTERNATIONAL CONVERSION
IN CM
S/M XL/XXXL M/L SIZE S/M XL M/L SIZE XS S M L XL XXL XXXL UK 4 6 8 10 12 14
16 18 20 22 24 EU EU 32 34 36 38 40 42 44 46 48 50 52 USA/CA 0 2 4 6 8 10 12
14 16 18 20 IT 36 38 40 42 44 46 48 50 52 54 56 RU 36 38/40 40 42/44 46 48 50
54 58 60/62 64
IN CM
SIZE S/M XL 1 2 M/L SIZE XS S M L XL XXL XXXL BUST WAIST HIPS
WOMENS LEG LENGTH GUIDE ONLY
To fit measurement Wide leg trousers - casual Wide leg trousers - going out
Ankle grazer trouser Legging Jeans Culotte
STANDARD SKIRT LENGTHS (SIZE 10) GUIDE ONLY
Micro mini Mini Skater Midi Midaxi Maxi
STANDARD DRESS LENGTHS FROM SHOULDER (SIZE 10) GUIDE ONLY
Micro mini Mini Skater Midi Midaxi Maxi
HOW TO MEASURE
1. Bust
Measure under the arms at the fullest point around the bust horizontally.
2. Bra
Measure under the bust area.
3. Waist
Measure around the natural waistline.
4. Hips
With the feet together measure the fullest part.
5. Inside Leg
In bare feet take the measurement from the inside leg and measure down
the inside leg to the floor.
curve
Plus Size & Curve Oasis is the destination to make sure you stay on top of
your fashion game. With plus size clothing, cut with confidence, going from
UK sizes 20 to 26, find your perfect outfit. From wardrobe staples to
fashion- forward pieces, Plus promises to keep you on trend season after
season.
* UK Sizes 20 -26
INTERNATIONAL CONVERSION
IN CM
L XL SIZE L XL SIZE 16/18 20/22 24/26 UK 16 18 20 22 24 26 28 EU EU 44 46 48
50 52 54 56 EU DE EU DE 42 44 46 48 50 52 54 USA/CA 12 14 16 18 20 22 24
AUS/NZ 16 18 20 22 24 26 28
IN CM
SIZE L XL SIZE 16/18 20/22 24/26 BUST WAIST HIPS
WOMENS LEG LENGTH GUIDE ONLY
To fit measurement Wide leg trousers - casual Wide leg trousers - going out
Ankle grazer trouser Legging Jeans Culotte
STANDARD SKIRT LENGTHS (SIZE 10) GUIDE ONLY
Mini Skater Midi Midaxi Maxi
STANDARD DRESS LENGTHS FROM SHOULDER (SIZE 10) GUIDE ONLY
Mini Skater Midi Midaxi Maxi
HOW TO MEASURE
1. Bust
Measure under the arms at the fullest point around the bust horizontally.
2. Bra
Measure under the bust area.
3. Waist
Measure around the natural waistline.
4. Hips
With the feet together measure the fullest part.
5. Inside Leg
In bare feet take the measurement from the inside leg and measure down
the inside leg to the floor.
petite
Our Petite range has been designed and adjusted proportionally to fit and
flatter a smaller frame for those who are 5'3" (160cm) or under.
* Crop Top length reduced by 1.5cm
* Standard Top length reduced by 4cm
* Tunic length reduced by 4.5cm
* Short Sleeve length reduced by 1cm
* Elbow Sleeve length reduced by 2.5cm
* 3/4 Sleeve length reduced by 3cm
* Long Sleeve length reduced by 4cm
* Crop Top length reduced by 1.5cm
* Standard Top length reduced by 4cm
* Tunic length reduced by 4.5cm
* Short Sleeve length reduced by 1cm
* Elbow Sleeve length reduced by 2.5cm
* 3/4 Sleeve length reduced by 3cm
* Long Sleeve length reduced by 4cm
INTERNATIONAL CONVERSION
IN CM
S/M M/L SIZE S/M M/L SIZE S M L UK 6 8 10 12 14 16 EU EU 34 36 38 40 42 44 EU
DE EU DE 32 34 36 38 40 42 USA/CA 2 4 6 8 10 12 AUS/NZ 6 8 10 12 14 16
IN CM
SIZE S/M M/L SIZE S M L BUST WAIST HIPS
WOMENS LEG LENGTH (SIZE 10) GUIDE ONLY
To fit measurement Wide leg trousers - casual Wide leg trousers - going out
Ankle grazer trouser Legging Crop Wide leg
STANDARD SKIRT LENGTHS (SIZE 10) GUIDE ONLY
Mini Midi Midaxi Maxi
STANDARD DRESS LENGTHS FROM SHOULDER (SIZE 10) GUIDE ONLY
Mini Skater Midi Midaxi Maxi
HOW TO MEASURE
1. Bust
Measure under the arms at the fullest point around the bust horizontally.
2. Bra
Measure under the bust area.
3. Waist
Measure around the natural waistline.
4. Hips
With the feet together measure the fullest part.
5. Inside Leg
In bare feet take the measurement from the inside leg and measure down
the inside leg to the floor.
shoes
INTERNATIONAL CONVERSION
UK 2 3 4 5 6 7 8 9 10 EUROPE EUR 35 36 37 38 39 40 41 42 42½ USA/CANADACA 4 5
6 7 8 9 10 11 12
swimwear
regular
INTERNATIONAL CONVERSION
IN CM
S/M XL/XXXL M/L SIZE S/M XL M/L SIZE XS S M L XL XXL XXXL UK 4 6 8 10 12 14
16 18 20 22 24 EU EU 32 34 36 38 40 42 44 46 48 50 52 USA/CA 0 2 4 6 8 10 12
14 16 18 20 IT 36 38 40 42 44 46 48 50 52 54 56 RU 36 38/40 40 42/44 46 48 50
54 58 60/62 64
IN CM
SIZE S/M XL 1 2 M/L SIZE XS S M L XL XXL XXXL BUST WAIST HIPS
WOMENS LEG LENGTH GUIDE ONLY
To fit measurement Wide leg trousers - casual Wide leg trousers - going out
Ankle grazer trouser Legging Jeans Culotte
STANDARD SKIRT LENGTHS (SIZE 10) GUIDE ONLY
Micro mini Mini Skater Midi Midaxi Maxi
STANDARD DRESS LENGTHS FROM SHOULDER (SIZE 10) GUIDE ONLY
Micro mini Mini Skater Midi Midaxi Maxi
HOW TO MEASURE
1. Bust
Measure under the arms at the fullest point around the bust horizontally.
2. Bra
Measure under the bust area.
3. Waist
Measure around the natural waistline.
4. Hips
With the feet together measure the fullest part.
5. Inside Leg
In bare feet take the measurement from the inside leg and measure down
the inside leg to the floor.
* CONTACT US
Please include your order number when contacting us.
Our WhatsApp channel is no longer unavailable. Please get in touch with using
one of the below options.
Apple MessagesApple Messages Facebook Us Tweet Us Email Us Message from your
Apple device
What do you need help with?
Subject:
Please Select1. Delivery query2. Payment query3. Claim – disputed delivery4.
Missing, incorrect or faulty item5. Returns query6. Claim – return not
refunded7. Website/Account query8. Premier Delivery9. Other10. Complaints11.
Order query
* Delivery - Need a quick answer?
* Where is my order?
TRACK YOUR ORDER HERE
Enter your order number.
Pssst...It's on your order confirmation or dispatch email
Enter your order number:
Find order
Your order could be in a couple of places: our warehouse, awaiting
dispatch, with the courier on its way with the courier, or delivered.
Got a dispatch email? Good news, it's on its way. You can track your
order at the top of this page using your order number. If you haven't
got your dispatch email (don't forget to check those junk folders) your
order is waiting to leave us. Once you have the dispatch email you can
track it via the link in the email or by using the track my order
section at the top of this page.
If you don't have your order number with you, you can get it by logging
into your account here and then by going to 'Order History'.
Northern Ireland
Some deliveries to Northern Ireland will be shipped via the Republic of
Ireland, this is nothing to worry about and happens due to the ferry
connection that our carrier uses.
* Why is my order late?
Are you sure it’s late? Please double check the delivery option you
selected, cut off times for ordering and the date which we said it will
be delivered by. You can check delivery timescales here. If it's after
8pm on that date then it’s late. If it's before the advised delivery
date and you've had your dispatch email, then it’s on its way. Your
delivery date has to have passed for us to be able to investigate where
your order is. On rare occasions we do come up against a bump in the
road. If your delivery date has passed, please contact here and have
your order number ready.
* Why was my order cancelled?
If you've placed an order and received a cancellation email from us,
we're really sorry. This will usually be because the stock wasn't in
the warehouse when we processed your order. You'll get a cancellation
email and a refund via the original payment method used. The refund may
take up to 7 days - this is the banking process and not something we
can speed up.
* Can I cancel or edit my order?
Unfortunately we're unable to make any changes to your order once
placed as it’s processed immediately at the warehouse. You’ll need to
place another order or return any unwanted items.
* Missing Item - Need a quick answer?
* Missing item(s) from my order
If you are missing 1 or more of the items you have ordered it may be
down to the following:
- You may have not added it to your basket, please check your order
confirmation and descriptions for the product you think may be missing.
- The item you are missing may have been out of stock, please check
your emails (including junk/spam) to see if you have been sent a mail
about this. The rest of your order will have been shipped.
- If it is a small item, please check in and amongst the other products
in case it is hiding.
- You placed a large order which could mean your items are arriving in
more than 1 bag, please check your dispatch email for more than 1
tracking link where you can find an update.
If none of the above apply and you are still missing your item please
contact our Customer Service team within 14 days of your order being
delivered and they’ll be happy to help.
* Why was my order cancelled?
If you've placed an order and received a cancellation email from us,
we're really sorry. This will usually be because the stock wasn't in
the warehouse when we processed your order. You'll get a cancellation
email and a refund via the original payment method used. The refund may
take up to 7 days - this is the banking process and not something we
can speed up.
* Can I cancel or edit my order?
Unfortunately we're unable to make any changes to your order once
placed as it’s processed immediately at the warehouse. You’ll need to
place another order or return any unwanted items.
* Item out of stock
* Premier - Need a quick answer?
* About Premier
Our Premier delivery service gives you unlimited next day or standard
delivery for a whole year for a one off payment. To take advantage add
to bag (like you would a product) and the discount will be
automatically applied at checkout when selecting the next day or
standard delivery options, this includes Click and Collect services as
well. You will then receive unlimited FREE delivery and our standard
FREE returns on your orders with no minimum spend for a whole year,
just don’t forget to select the next day or standard delivery options!
Premier customers will also receive exclusive offers and promotions via
email.
* Check your eligibility for Premier
Your Postcode
is eligible for Premier delivery
Enter your Postcode:
Premier delivery is not available to
Try different postcode
* Disputed Delivery - Need a quick answer?
* Where is my order?
TRACK YOUR ORDER HERE
Enter your order number.
Pssst...It's on your order confirmation or dispatch email
Enter your order number:
Find order
Your order could be in a couple of places: our warehouse, awaiting
dispatch, with the courier on its way with the courier, or delivered.
Got a dispatch email? Good news, it's on its way. You can track your
order at the top of this page using your order number. If you haven't
got your dispatch email (don't forget to check those junk folders) your
order is waiting to leave us. Once you have the dispatch email you can
track it via the link in the email or by using the track my order
section at the top of this page.
If you don't have your order number with you, you can get it by logging
into your account here and then by going to 'Order History'.
Northern Ireland
Some deliveries to Northern Ireland will be shipped via the Republic of
Ireland, this is nothing to worry about and happens due to the ferry
connection that our carrier uses.
* Why is my order late?
Are you sure it’s late? Please double check the delivery option you
selected, cut off times for ordering and the date which we said it will
be delivered by. You can check delivery timescales here. If it's after
8pm on that date then it’s late. If it's before the advised delivery
date and you've had your dispatch email, then it’s on its way. Your
delivery date has to have passed for us to be able to investigate where
your order is. On rare occasions we do come up against a bump in the
road. If your delivery date has passed, please contact here and have
your order number ready.
* Do you refund the delivery charge?
We'll refund your delivery charge if you return all of the items from
the order and cancel your contract with us within 14 days for any
countries within the EEA. You can cancel your contract here. If you
decide to keep one of the items, you need to pay for delivery. We don't
refund delivery charge for those countries listed outside of the EEA.
* My tracking is showing that my parcel is being returned to sender
The carrier has been unable to deliver your parcel to you (you may not
have been in or they might not have been able to gain access to your
property). If your tracking is showing as being returned to us you can
wait for your parcel to come back and we will give you a refund when it
does. A typical refund will take up to 21 days, that’s 14 days for the
parcel to arrive back at our warehouse and us processing with up to 7
days for it to make its way through the banking system.
If the carrier was unable to deliver this time it may be worth
considering when you next order to use an alternative delivery address
where you know someone will be able to receive the parcel or selecting
an alternative delivery option at checkout e.g. time specific delivery
or locker collection if offered in your delivery location.
* Delivery options & times
Delivery option Delivery times Delivery cost UK Standard Delivery Up to
5 working days. £3.99 per order UK Next Day Delivery Order before 10pm.
£5.99 per order Evri Standard Parcel Collection Up to 10 working days.
£3.99 per order Evri Next Day Parcel Collection Arriving in shops
between 12pm and 5pm if ordered before 10pm, Sunday to Friday or 7pm
Saturdays. £5.99 per order DPD Precise Delivery Select your preferred
day and DPD will text you to organise a 1hr delivery slot between
11am-5pm £7.99 per order Asda Next Day Parcel Collection Collection
next day if ordered before 10pm, Sunday to Friday only. £5.99 per order
Please note: postcode restrictions apply, for more details click here.
* Return Not Refunded - Need a quick answer?
* I can't see the refund on my bank statement?
Refunds may show up in a couple of places:
1. Normally it shows on the day of refund confirmation by us (or up to
7 days after this date depending on your bank’s processing times) 2. If
its not there, try looking back to the date when you bought the items –
some banks now highlight the refund credit against the initial debit
date (or up to 7 days after this date depending on your bank’s
processing time)
If you still can’t see it, give us a shout on the Contact Us Section.
* Have you received my returned items?
It can take up to 14 days from the date of your return for your parcel
to be delivered back to our warehouse and processed.
On receiving your return the next step is for us to check the item(s).
Once our checks are complete we’ll refund back to your payment method.
The funds should appear on your bank statement in up to 7 working days
(how long depends on your card issuer).
We’ll make sure to keep you in the loop and send you an email as soon
as your parcel arrives back at our warehouse, and again when we have
processed your refund.
* Refunds
A typical refund will take up to 21 days, that’s 14 days you returning
and us processing it, with up to 7 days for it to make its way through
the banking system.
If you are using Royal Mail, Hermes or Collect+ the tracking will show
it delivered to our nearest distribution centre. It can be up to 7 days
from this point for item to be received into the Warehouse warehouse,
where it will be processed and refunded. You will receive an email when
this has happened, from this it’s up to 7 days to show in your bank
statement, this is dependent on your banks processing time.
If you paid for your order with a gift voucher or store credit, this
will be credited back to your Warehouse account. Please note that the
gift voucher or store credit amount will be refunded first on all
returned orders where a gift voucher or store credit has been used.
We’ll be sure to keep you updated and send you an email as soon as your
parcel arrives back at our warehouse, and again when we have processed
your refund.
All returns are quality checked – items should be returned in a new and
unused condition with labels attached and, wherever possible, sent back
in the original packaging. Refunds will not be given if they do not
comply with our returns policy.
If you've waited more than 28 days with no email from us, please get in
touch by going to the Contact Us tab on this page.
* Returns exemptions
* Returns - Need a quick answer?
* How do I return?
UK & INTERNATIONAL RETURNS
UK returns are £2 using the returns portal. £2 per parcel will be
deducted from your refund amount. Returns are FREE for Warehouse
Limitless customers.
For International returns you will need to pay for your return, you
can find out the postage price in the portal or you will be asked to
download a returns label and pay for postage at your local post
office. Please use a trackable service and keep your proof of
postage receipt until after your refund is processed.
You've got 28 days to send something back to us from the day you
receive it.
START A RETURN
* 1
Repack your items.
* 2
Log in to our returns portal by clicking the ‘start return’ button.
You will need your order number to start so please make a note of it
before continuing.
(Your order number can be found in your ‘my account’ section, on
your order confirmation email or on your delivery label on the bag,
it starts 2 – 3 letters followed by 9 digits)
* 3
Select your preferred return option (Print returns label at home or
in store options).
* 4
Once you have processed your return in the portal you're ready to
post it off! Make sure you keep proof of postage!
* 5
Keep an eye on your return tracking. You'll get an email once we
receive your returned item.
We've gone paperless! You'll no longer receive a delivery note in your
parcel.
For hygiene reasons, we cannot offer refunds on fashion face masks,
cosmetics, pierced jewellery, swimwear or lingerie, if the seal has
been broken or is no longer in place.
Please visit FAQs for more information.
* I don't have the invoice from my parcel, can I return?
We've gone paperless! You'll no longer receive a delivery note in your
parcel. Use the returns portal to get your trackable returns label.
Ready to Return? Click here
* I am outside of the returns policy, can I return?
You've got 28 days to send something back to us from the day you
receive it. Unfortunately we cannot accept returns after this time.
Ready to Return? Click here
* I don't have the original packaging, can I return?
Yes, just pop your items in something non see-through, sealable &
waterproof.
Ready to Return? Click here
* Can I return more than one order?
Please keep your orders separate, as returning more than 1 order in 1
parcel may delay your refund.
Ready to Return? Click here
* Order - Need a quick answer?
* Where is my order?
TRACK YOUR ORDER HERE
Enter your order number.
Pssst...It's on your order confirmation or dispatch email
Enter your order number:
Find order
Your order could be in a couple of places: our warehouse, awaiting
dispatch, with the courier on its way with the courier, or delivered.
Got a dispatch email? Good news, it's on its way. You can track your
order at the top of this page using your order number. If you haven't
got your dispatch email (don't forget to check those junk folders) your
order is waiting to leave us. Once you have the dispatch email you can
track it via the link in the email or by using the track my order
section at the top of this page.
If you don't have your order number with you, you can get it by logging
into your account here and then by going to 'Order History'.
Northern Ireland
Some deliveries to Northern Ireland will be shipped via the Republic of
Ireland, this is nothing to worry about and happens due to the ferry
connection that our carrier uses.
* Why is my order late?
Are you sure it’s late? Please double check the delivery option you
selected, cut off times for ordering and the date which we said it will
be delivered by. You can check delivery timescales here. If it's after
8pm on that date then it’s late. If it's before the advised delivery
date and you've had your dispatch email, then it’s on its way. Your
delivery date has to have passed for us to be able to investigate where
your order is. On rare occasions we do come up against a bump in the
road. If your delivery date has passed, please contact here and have
your order number ready.
* Missing items from my order?
If you are missing 1 or more of the items you have ordered it may be
down to the following:
- You may have not added it to your basket, please check your order
confirmation and descriptions for the product you think may be missing.
- The item you are missing may have been out of stock, please check
your emails (including junk/spam) to see if you have been sent a mail
about this. The rest of your order will have been shipped.
- If it is a small item, please check in and amongst the other products
in case it is hiding.
- You placed a large order which could mean your items are arriving in
more than 1 bag, please check your dispatch email for more than 1
tracking link where you can find an update.
If none of the above apply and you are still missing your item please
contact our Customer Service team within 14 days of your order being
delivered and they’ll be happy to help.
* Why was my order cancelled?
If you've placed an order and received a cancellation email from us,
we're really sorry. This will usually be because the stock wasn't in
the warehouse when we processed your order. You'll get a cancellation
email and a refund via the original payment method used. The refund may
take up to 7 days - this is the banking process and not something we
can speed up.
* Can I cancel or edit my order?
Unfortunately we're unable to make any changes to your order once
placed as it’s processed immediately at the warehouse. You’ll need to
place another order or return any unwanted items.
* Account Query - Need a quick answer?
* How do I change my email address?
For customer account security we do not allow change of email address,
if you need to use an alternative email address please create a new
account.
* How do I change my delivery address?
Log in your account, select "addresses" to add a new one or edit an
existing one.
* How do I change my contact preferences?
You can choose how you'd want us to contact you. If you don't want to
hear about great new offers, just simply log into your account, click
on contact preferences and untick the boxes.
* How do I change my password?
If you know your password its simple! Log into your account using your
current password, then under the account information section, you have
the option to change your password. If you've forgotten your password,
at the account log in page select the forgotten password option and
follow the steps to reset. If that doesn't work, please get in touch by
going to the 'contact us' tab on this page.
* How do I change my payment details?
Log into your account, select payment details and either add, delete or
edit your payment options.
* Missing, faulty or incorrect item - Need a quick answer?
We will get this fixed for you ASAP
Please send us an email with the following information:
* Your name
* Order number
* Product name and code (this can be found on your order confirmation
email)
* Description of the fault
You won’t be able to attach an image of the faulty item just yet but
make sure you have one ready for when you receive a reply from us.
Please wait until you’ve spoken to our Customer Care team before you
return anything so we can make sure we get the correct item to you as
quickly as possible.
* Payment - Need a quick answer?
* Promotions & discounts
If you have a promo code/discount code please enter it at the billing
and payment step of the checkout – it can’t be applied on an order that
has already been placed.
Having issues redeeming your discount?
* - Your code might have expired.
* - You can only use one code at a time.
* - Some of our codes only work when you select a specific delivery
option such as our next-day delivery service.
* - Double check you haven't mistyped the code.
* - Check you've only picked products valid in the promotion.
* How do I use a gift voucher?
* Apple Pay
* How can I pay for my order?
Payment options
We accept the following payment cards: Visa, Visa Debit, MasterCard,
Maestro, Electron, American Express, PayPal.
Please note: All payments must be made online when placing your order.
We do not have the ability to place an order on your behalf.
When you reach the final billing page and submit your order, we will
immediately contact your bank or card issuer for authorisation to take
payment from your account.
Gift Vouchers
If you've been gifted a Warehouse voucher/gift certificate, then please
contact customer service.
APPLE PAY – FAQ
Yay for Apple Pay! You can now pay for your orders with Apple Pay using
a Visa, Mastercard or American Express Card on all devices which
support Apple Pay*.
How to Pay:
It’s simple! Make sure you have Apple Pay set up on your device. Then,
all you need to do is add the items to your basket, choose your
preferred delivery option and then when you reach checkout, select the
Apple Pay option as your payment method.
Once you’re happy with your order tap the Touch ID** or glance at your
iPhone for Face ID and pay!
Once the order has successfully gone through you will then be sent an
order confirmation email.
Please note, you won't be able to select Apple Pay if you've applied a
gift voucher.
*If you are using Apple Pay on a Mac device, this payment option will
only be available on Safari whilst using the Mac OS Sierra operating
system.
**If you have a Mac with Touch Bar, you will be able to verify your
payment using the Touch ID sensor on your MacBook Pro keyboard. If not,
you will need to make sure your phone or Apple watch is nearby in order
to verify them remotely.
Pay In 3 Payments
Shop now and pay later in three equal payments that let you spread the
cost of your purchase, with no added charges.
Pay nothing extra. Three equal payments are automatically collected
every 30 days from your debit or credit card. The total amount charged
to your card is no greater than if you simply paid for the entire
purchase up front (provided the agreed payment schedule is followed).
All you need is:
An UK bank account
To be over 18 years of age
A UK residents address
For a full list of FAQs please click here
Please spend responsibly. Borrowing more than you can afford could
seriously affect your financial status. Make sure you can afford your
monthly repayments on time. For any more info just click here as Klarna
are right on hand for quick and simple, self service solutions.
Oasis acts as an introducer and not a lender of unregulated credit
products provided [exclusively] by Klarna Bank AB (publ). Credit is
only available to permanent UK residents aged 18+, subject to status,
terms and conditions apply. Please note that the following products are
not regulated by the FCA: [Pay in 30 days and Pay in 3 instalments]
Customer Service
For customer service queries you can contact the Klarna customer
service team here
See here for further information about Klarna.
Get it now. Pay it in 6. Interest free. Easy.
Pay for your purchases over 6 automatic weekly payments on the day of
your choice, interest free.
Pay nothing extra. If you make repayments on time, you'll only ever pay
the price of the item you've purchased. The only fees that may apply
are late fees for missed payments.
Simply select Laybuy as your payment method at checkout.
All you need is:
1. A UK credit or debit card
2. To be over 18 years of age
3. A UK residents address
For a full list of FAQs please click here
Please see here for Laybuy Terms and Conditions.
Shop Now. Wear Now. Pay It In 4
Pay for your purchases over 4 automatic fortnightly installments.
Pay nothing extra. If you make repayments on time, you'll only ever pay
the price of the item you've purchased. The only fees that may apply
are late fees for missed payments.
Select Clearpay as your payment method at checkout.
All you need is:
1. A UK credit or debit card
2. To be over 18 years of age
3. A UK residents address
4.
Customer Services
Clearpay Customer inquiries will be addressed by the Customer Support
team here:help.clearpay.com
For a full list of FAQs please click here
Clearpay lends you a fixed amount of credit to allow you to pay for
your purchase over 4 instalments, due every two weeks. To be eligible
for credit from Clearpay, you must be a permanent UK resident (excl
Channel Islands), aged 18+. Further eligibility criteria and T&Cs'
apply.
Clearpay Finance Ltd. Make sure you can make your repayments on time by
each due date to avoid late fees. Not paying on time will lead to a
late fee of £6 and, if your order is worth more than £24, a further
late fee of £6 if it is still overdue after 7 days. The total amount of
late fees you may be charged will depend on your order value. If you
fail to pay on time, your Clearpay debt may be passed to a debt
collection agency and this may affect your ability to use Clearpay in
future.
We encourage you to use Clearpay responsibly.
* Gift voucher not working
* Incorrect Item - Need a quick answer?
We will get this fixed for you ASAP
Please send us an email with the following information:
* Your name
* Order number
* Product name and code of the item ordered
* Product name and code of the item received
* Picture of the incorrect item and a description of the incorrect item
received
You won’t be able to attach an image of the incorrect item just yet but
make sure you have one ready for when you receive a reply from us.
Please wait until you’ve spoken to our Customer Care team before you
return anything so we can make sure we get the correct item to you as
quickly as possible.
* Need a quick answer?
* Where is my order?
TRACK YOUR ORDER HERE
Enter your order number.
Pssst...It's on your order confirmation or dispatch email
Enter your order number:
Find order
Your order could be in a couple of places: our warehouse, awaiting
dispatch, with the courier on its way with the courier, or delivered.
Got a dispatch email? Good news, it's on its way. You can track your
order at the top of this page using your order number. If you haven't
got your dispatch email (don't forget to check those junk folders) your
order is waiting to leave us. Once you have the dispatch email you can
track it via the link in the email or by using the track my order
section at the top of this page.
If you don't have your order number with you, you can get it by logging
into your account here and then by going to 'Order History'.
Northern Ireland
Some deliveries to Northern Ireland will be shipped via the Republic of
Ireland, this is nothing to worry about and happens due to the ferry
connection that our carrier uses.
* How do I return?
UK & INTERNATIONAL RETURNS
UK returns are £2 using the returns portal. £2 per parcel will be
deducted from your refund amount. Returns are FREE for Warehouse
Limitless customers.
For International returns you will need to pay for your return, you
can find out the postage price in the portal or you will be asked to
download a returns label and pay for postage at your local post
office. Please use a trackable service and keep your proof of
postage receipt until after your refund is processed.
You've got 28 days to send something back to us from the day you
receive it.
START A RETURN
* 1
Repack your items.
* 2
Log in to our returns portal by clicking the ‘start return’ button.
You will need your order number to start so please make a note of it
before continuing.
(Your order number can be found in your ‘my account’ section, on
your order confirmation email or on your delivery label on the bag,
it starts 2 – 3 letters followed by 9 digits)
* 3
Select your preferred return option (Print returns label at home or
in store options).
* 4
Once you have processed your return in the portal you're ready to
post it off! Make sure you keep proof of postage!
* 5
Keep an eye on your return tracking. You'll get an email once we
receive your returned item.
We've gone paperless! You'll no longer receive a delivery note in your
parcel.
For hygiene reasons, we cannot offer refunds on fashion face masks,
cosmetics, pierced jewellery, swimwear or lingerie, if the seal has
been broken or is no longer in place.
Please visit FAQs for more information.
* When will I receive my refund?
A typical refund will take up to 21 days, that’s 14 days you returning
and us processing it, with up to 7 days for it to make its way through
the banking system.
If you are using Royal Mail, Hermes or Collect+ the tracking will show
it delivered to our nearest distribution centre. It can be up to 7 days
from this point for item to be received into the Warehouse warehouse,
where it will be processed and refunded. You will receive an email when
this has happened, from this it’s up to 7 days to show in your bank
statement, this is dependent on your banks processing time.
If you paid for your order with a gift voucher or store credit, this
will be credited back to your Warehouse account. Please note that the
gift voucher or store credit amount will be refunded first on all
returned orders where a gift voucher or store credit has been used.
We’ll be sure to keep you updated and send you an email as soon as your
parcel arrives back at our warehouse, and again when we have processed
your refund.
All returns are quality checked – items should be returned in a new and
unused condition with labels attached and, wherever possible, sent back
in the original packaging. Refunds will not be given if they do not
comply with our returns policy.
If you've waited more than 28 days with no email from us, please get in
touch by going to the Contact Us tab on this page.
* Can I cancel or edit my order?
Unfortunately we're unable to make any changes to your order once
placed as it’s processed immediately at the warehouse. You’ll need to
place another order or return any unwanted items.
* Faulty Item - Need a quick answer?
We will get this fixed for you ASAP
Please send us an email with the following information:
* Your name
* Order number
* Product name and code (this can be found on your order confirmation
email)
* Description of the fault
You won’t be able to attach an image of the faulty item just yet but
make sure you have one ready for when you receive a reply from us.
Please wait until you’ve spoken to our Customer Care team before you
return anything so we can make sure we get the correct item to you as
quickly as possible.
Still need to contact us?
Order № (optional):
Find Order
Still need help? Contact Us
Your Name:
Email Address:
Confirm Email Address:
Your Message Here: We will need; description of the fault, product name and
code, number of faulty items in your order (product details can be found in
your order confirmation email)
Send
Message from your
Apple device
(Sorry, we don't have a phone number)
* LEGAL & DATA PROTECTION
* Your data
We have updated our privacy notice to ensure we’re complying with new
changes in data protection law. You can find out more about your rights,
choices and how we use your information in our new Privacy Notice.
These rights include the ability to control your marketing preferences.
You can tell us you no longer wish to continue receiving marketing
information from us at any time. If you would like to update your contact
preferences you can do this by logging into My Account and editing your
‘Contact Preferences’. If you’ve forgotten your password, at the account
log in page select the forgotten password option and follow the steps to
reset. If that doesn't work, please get in touch by going to the 'contact
us' tab on this page.
If you don’t have an account you can also unsubscribe or ‘opt-out’ by
using the unsubscribe button and following the link included in the footer
of any marketing emails.
Please allow up to a week for this to be processed. If you have any other
queries in relation to how your data is managed you can contact our Data
Protection Officer at dpo@warehousefashion.com.
* Terms & conditions
TERMS & CONDITIONS
IMPORTANT LEGAL NOTICE
These are the legal terms and conditions under which We supply the
products (“Products”) listed on our website www.warehousefashion.com (“our
site”) to you. Please read these terms and conditions carefully before
ordering any Products from our site. Using our site indicates that you
accept these terms and conditions together with our Privacy Notice here
and Terms of Use here, regardless of whether or not you choose to register
with us. If you do not accept these terms and conditions, our Privacy
Notice here or our Terms of Use here, do not use our site.
1. INFORMATION ABOUT US
1. www.warehousefashion.com is operated by Warehouse Fashion Online
Limited (“We”). We are a company registered in England and Wales under
company number 012579412 and with our registered office at 49/51 Dale
Street, Manchester, England M1 2HF. Our UK VAT number is 185 4874 61.
Our email address is eu.customerservices@warehousefashion.com.
2. SERVICE AVAILABILITY
1. Some restrictions are placed on the extent to which We accept orders
from specific countries. These restrictions can be found on our
“Deliveries” page here.
3. YOUR STATUS
1. You may only purchase Products from us if:
1. you are legally capable of entering into a binding contract with us
(for example, in England and Wales you must be at least 18 years
old);
2. you are an authorised user of the credit or debit card or payment
account (ie Paypal) used to pay for your order; and,
3. are resident in a country that we deliver to (please see our
“Deliveries” page here for further information).
4. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
1. Once you have placed your order, you should receive an e-mail from us
acknowledging that We have received your order (but please contact us
if you do not receive this e-mail). Please note this does not mean
that your order has been accepted. All orders are subject to
availability and acceptance by us (which We may refuse for any
reason).
2. After you submit your order, we immediately contact your bank or card
issuer for authorisation to take payment from your account. We will
not process your order until payment has been received in full. If we
accept your order We will confirm this to you by sending you a further
e-mail confirming the Product is being processed ready for dispatch at
which point the contract between us ("Contract") will be formed.
3. As soon as you place your order, we start to process your order which
means you will not be able to change it before delivery, but you may
be able to return your Products under clause 8 of these terms and
conditions or under our Returns Policy.
4. From time to time We may make minor changes to a Product to reflect
changes in relevant laws and regulatory requirements.
5. These terms and conditions, and any Contract between us, are only in
the English language. Please note that We may not necessarily keep a
copy of your Contract. You should keep a copy of these terms and
conditions and your order for future reference.
5. DELIVERY
1. Your order will be fulfilled by the delivery date set out in the
Dispatch Confirmation or, if no delivery date is specified, then as
soon as reasonably possible (depending on the delivery service you
have selected). In any event, delivery will take place no more than 30
days after the day your Contract is entered into.
2. If no one is available at your address to take delivery and the
Products cannot be posted through your letterbox or left in a safe
place, after three failed attempts, we may end the Contract and clause
13 will apply.
3. Delivery of your order will be complete when We deliver the Products
to the address you gave us and the Products will be your
responsibility from that time.
4. You will own the Products once We have received payment in full.
5. The images of the Products on our site and in our other advertising
materials are for illustrative purposes only. Your Products may vary
slightly from those images. Although We have made every effort to
display and print the colours of the Products accurately, We cannot
guarantee that your computer's display of the pictures, or the
pictures in our other advertising materials, accurately reflect the
colours of the Products that will be delivered to you.
6. Please note postcode restrictions apply. Check your eligibility here.
6. INTERNATIONAL DELIVERY
1. If you order Products from us for delivery to a destination outside
the UK:
1. your order may be subject to import duties and taxes which are
applied when it reaches the delivery destination. Please note that
We have no control over these charges and We cannot predict their
amount. You will be responsible for payment of any such import
duties and taxes. Please contact your local customs office for
further information before placing your order. We will not be
liable or responsible if you do not pay any such import duties or
taxes;
2. you must comply with all applicable laws and regulations of the
country for which the Products are destined. We will not be liable
or responsible if you break any such law; and
3. if you return any Products to us from a destination outside the UK,
please ensure that the return parcel is marked clearly with the
wording “Return to supplier” or wording having similar effect.
7. PRICE AND PAYMENT
1. The price payable for the Products shall be as shown on our site in
pounds sterling (GBP), although please see clauses 7.5 and 7.6 for
what happens if We discover an error in the price of any Product you
order. Prices advertised on our site include UK VAT at the relevant
rate chargeable for the time being, but exclude delivery charges which
are payable in addition and shown separately during the checkout
process.
2. We can change the prices on our site at any time without notice, but
changes will not affect orders which We have already accepted.
However, if the rate of VAT changes after the date of your order, We
will adjust the rate of VAT you pay unless you have already paid for
the Products in full before the change in VAT takes effect.
3. We accept payment by debit card, credit card and PayPal. We accept the
following cards: Visa, Visa Debit, MasterCard, Maestro, Electron and
American Express.
4. You must pay for the Products (including all applicable delivery
charges), and We will charge the card you have chosen to use to pay
for your order once you reach the final billing page and submit your
order. We immediately contact your bank or card issuer for
authorisation to take payment from your account.
5. If We accept and process your order where there is a pricing error
that is obvious and unmistakable and which could reasonably have been
recognised by you as a mispricing, We may end the Contract, refund to
you any sums you have paid under the Contract and require the return
of any Products provided to you.
6. If you wish to apply a voucher code to your order, you must enter the
relevant code during the online checkout process. Only one voucher
code can be used per order and additional terms and conditions may
apply in respect of each voucher code. We reserve the right to decline
to accept any voucher code that is invalid for your order or that has
expired.
8. YOUR RIGHT TO CANCEL THE CONTRACT (EEA CUSTOMERS ONLY)
1. If you are a consumer in the European Economic Area (“EEA”), you have
a legal right to cancel a Contract if you change your mind until 14
days after you receive (or someone you nominate receives) the
Products, unless the Products are split into several deliveries over
different days in which case you will have until 14 days after the day
you receive (or someone you nominate receives) the last delivery.
2. If you wish to cancel a Contract under clause 8.1, you just need to
communicate this to us within the timescale set out in clause 8.1. The
easiest way to do this is to contact us by email at
eu.customerservices@warehousefashion.com or by post at Warehouse, PO
Box 553, Burnley, BB1 9GD.You may use a copy of the cancellation form
available here, but you are not required to do so.
3. The right to cancel a Contract under clause 8.1 does not apply to
cosmetics and pierced jewellery or on swimwear and lingerie if the
hygiene seal is not in place or has been broken.
4. If you cancel a Contract under clause 8.1 after the Products have been
dispatched to you, you must return them to us. You must send off the
Products within 14 days of telling us that you wish to cancel the
Contract. Please note there will be a cost of £2 for returning the
Products to us (this cost is not applicable to Warehouse Limitless
Customers).Please see our Returns Policy here for further information
about how to return Products to us.
9. RETURNS
1. As an alternative to using your rights under clause 8.1, Please note
there will be a charge of £2 for returning item(s)(this cost is not
applicable to Warehouse Limitless customers). For further information
on returns please see our Returns Policy
2. 2. Where we suspect fraudulent activity, including but not limited to
circumstances where there are suspicious claims relating to orders
having been placed, but not received, or if we suspect that you are
returning items after they have been used or worn, or items returned
do not match what you ordered, we reserve the right to withhold
refunds and block your account (and any associated accounts) from
placing orders in future. If this happens to you and you think we’ve
made a mistake, you can Contact Us and we will discuss the matter with
you further.2. Where we suspect fraudulent activity, including but not
limited to circumstances where there are suspicious claims relating to
orders having been placed, but not received, or if we suspect that you
are returning items after they have been used or worn, or items
returned do not match what you ordered, we reserve the right to
withhold refunds and block your account (and any associated accounts)
from placing orders in future. If this happens to you and you think
we’ve made a mistake, you can Contact Us and we will discuss the
matter with you further.
10. YOUR RIGHT FOR A REFUND (EEA CUSTOMERS ONLY)
1. If you are a consumer in the EEA and you cancel your Contract under
clause 8.1, We will:
1. refund you the price you paid for the Products (minus the £2 cost
for returning the Products). However, please note that We may
reduce your refund to reflect any reduction in the value of the
Products, if this has been caused by your handling them in a way
which would not be permitted in a shop. If We refund you the price
paid before We are able to inspect the Products and later discover
you have handled them in an unacceptable way, you must pay us an
appropriate amount; and
2. refund any charges you have paid for delivery of the Products to
you, although the maximum refund for delivery costs will be the
least expensive delivery method We offer to your delivery
destination; and
3. make any refunds due to you by the method you used for payment:
2. 14days after the day on which We receive the Products back from you
or, if earlier, the day on which you provide us with evidence that you
have sent the Products back to us; or
3. 14 days after you inform us of your decision to cancel the Contract
4. Please see our Returns Policy here for more information about returns
and refunds.
11. FAULTY PRODUCTS
1. If you are a consumer, We are under a legal duty to supply Products
that are in conformity with the Contract. Nothing in these terms and
conditions will affect your legal rights in relation to Products that
are faulty or defective.
2. If you consider that any Product We have supplied is faulty or
mis-described, please notify us using the contact details set out in
clause 8.2.
3. If you discover that your Product is faulty after 30 days we reserve
the right to request evidence, such as images of the defect, before
issuing any refund of the price paid and/or any associated delivery
costs.
12. OUR RIGHTS TO CANCEL THE CONTRACT
1. We may end the Contract at any time by writing to you if:
1. you do not make any payment to us when it is due;
2. you do not, within a reasonable time of us asking for it, provide
us with information that is necessary for us to provide the
Products; or
3. you do not, within a reasonable time, allow us to deliver the
Products to you.
2. We may also end the Contract in the circumstances set out in clause
7.5 or clause 7.6.
3. If We end the Contract in any of the situations set out in clause
13.1, We will refund any money you have paid in advance for the
Products We have not provided but We may deduct or charge you
reasonable compensation for the costs We will incur as a result of
your breaking the Contract.
13. OUR LIABILITY
1. If We fail to comply with these terms and conditions, We are
responsible for loss or damage you suffer that is a foreseeable result
of our breach or our failing to use reasonable care and skill, but We
are not responsible for any loss or damage that is not foreseeable.
Loss or damage is foreseeable if either it is obvious that it will
happen or if, at the time the Contract was made, both We and you knew
it might happen.
2. We only supply the Products for domestic and private use. If you use
the Products for any commercial, business or resale purpose, We will
have no liability to you for any loss of profit, loss of business,
loss of anticipated savings, business interruption or loss of business
opportunity.
3. We do not in any way exclude or limit our liability for death or
personal injury caused by our negligence, fraud or fraudulent
misrepresentation or any matter for which We may not exclude or limit
our liability under any applicable law.
14. EVENTS OUTSIDE OUR CONTROL
1. We will not be liable or responsible for any failure to perform, or
delay in performance of, any of our obligations under a Contract that
is caused by an Event Outside Our Control. An Event Outside Our
Control means any act, event, omission or accident beyond our
reasonable control.
2. If an Event Outside Our Control takes place that affects the
performance of our obligations under a Contract, We will contact you
as soon as reasonably possible to notify you and our obligations under
the Contract will be suspended and the time for performance of our
obligations will be extended for the duration of the Event Outside Our
Control. Where the Event Outside Our Control affects our delivery of
Products to you, We will arrange a new delivery date with you after
the Event Outside Our Control is over.
3. You may cancel a Contract affected by an Event Outside Our Control if
there is a risk of substantial delay. To cancel a Contract under this
clause 14 please contact us using the details set out in clause 8.2.
15. INTELLECTUAL PROPERTY RIGHTS
1. All and any Intellectual Property Rights in the Products shall be
owned by us or our licensors. All such rights are reserved.
16. OTHER IMPORTANT TERMS
1. Nothing in these terms and conditions shall affect your rights as a
consumer under the applicable law in the jurisdiction in which you
are resident.
2. If We have to contact you, We will do so by in writing or telephone,
using the contact details you provided to us in your order, unless
you have asked us to contact you by any other means. When We refer in
these terms and conditions to “in writing”, this includes e-mail.
3. We may change these terms and conditions from time to time. The terms
and conditions that apply to your Contract will be those that are
displayed on our site when you place your order.
4. We may transfer our rights and obligations under the Contract to
another organisation. We will tell you in writing if this happens and
We will ensure that the transfer will not affect your rights under
the Contract.
5. You may only transfer your rights or your obligations under these
Terms to another person if We agree in writing.
6. The Contract is between you and us. No other person shall have any
rights to enforce any of its terms.
7. Each of the paragraphs of these terms and conditions operates
separately. If any court or relevant authority decides that any of
them are unlawful or unenforceable, the remaining paragraphs will
remain in full force and effect.
8. If We fail to insist that you perform any of your obligations under
these terms and conditions, or if We do not enforce our rights
against you, or if We delay in doing so, that will not mean that We
have waived our rights against you and will not mean that you do not
have to comply with those obligations. If We do waive a default by
you, We will only do so in writing, and that will not mean that We
will automatically waive any later default by you.
9. Please note that these terms and conditions are governed by English
law. If you are a consumer, this means a Contract for the purchase of
Products and any dispute or claim arising out of or in connection
with it will be governed by English law, except that if you are not
resident in England then English law shall apply only to the extent
that it does not override any mandatory laws of the country in which
you have your usual place of residence.
10. In respect of any dispute or claim relating to a Contract, if you are
a consumer you and We both submit to the non-exclusive jurisdiction
of the courts of England and Wales, but nothing in this clause shall
limit your legal rights to bring actions against us or to require
proceedings to take place in the country in which you have your usual
place of residence. If you are not a consumer, you and We both submit
to the exclusive jurisdiction of the courts of England and Wales.
11. Warehouse is enrolled on the National Register of Producers of
Furnishing Components under number FR FR218511_11VFOJ This unique
identifier certifies that Warehouse by adhering to Éco-mobilier, is
in compliance with its regulatory requirements under Article
L541-10–6 of the French Environmental Code
17. AFTER-SALES SERVICE
1. Questions, comments or requests regarding these terms and conditions
or our Products should be addressed to
eu.customerservices@warehousefashion.com.
2. If you have any complaints these should be addressed in writing to
Warehouse by email to eu.customerservices@warehousefashion.com or by
post, Warehouse, PO Box 553, BURNLEY, BB11 9GD.
3. If you are not satisfied with how We have handled any complaint, you
may wish to request that the complaint be referred for alternative
dispute resolution (where an independent body considers the facts of
the dispute and seeks to resolve it without you having to go to
court). Disputes may be submitted for online resolution to the
European Commission Online Dispute Resolution platform, which can be
found here.
18. WAREHOUSE LIMITLESS – ANNUAL SUBSCRIPTION FOR UNLIMITED FREE NEXT DAY
DELIVERY
1. Cost - Warehouse Limitless costs £9.99.
2. Subscription – you can subscribe to Warehouse Limitless from your
desktop, tablet, mobile or android device.
3. Membership – Warehouse Limitless is valid for 12 months and is only
available to individuals residing in the UK.
4. Warehouse Account - you must have a registered Warehouse Limitless
customer account and be logged in to your customer account to use
Warehouse Limitless.
5. Availability - Warehouse Limitless is available for delivery to UK
addresses, postcode restrictions apply if using the Next Day delivery
service, check your eligibility here. If your postcode is not
eligible for Next Day delivery, other delivery options are available.
Due to capacity, the InPost collection option is only available for
orders of 3 items or less. The service in the following areas may
take 3 – 5 working days: Channel Islands, Highlands & Islands of
Scotland, Shetland.
6. Orders - you must place your order in accordance with Warehouse's
Next Day & Standard delivery timescales.
7. Delivery- Warehouse reserves the right to alter the delivery service
valid in this promotion at any time; in this case you will be offered
the delivery service available at that time free of charge.
8. Inclusion - Warehouse Limitless can be used on either the UK Next Day
& UK Standard Delivery options.
9. Exclusions - The UK Next Day Evening Delivery service (10pm to
midnight) is expressly excluded from Warehouse Limitless. - Between
Thursday 26th November and Wednesday 2nd December 2020 Warehouse
Limitless Next Day Delivery service will be unavailable.
10. Cancellation - You can cancel your Warehouse Limitless subscription
within 14 days of subscribing by contacting Customer Service. A full
refund of the subscription fee will be given if you have not made any
purchases using Warehouse Limitless delivery through
www.warehousefashion.com. Once a purchase has been made your
Warehouse Limitless subscription cannot be cancelled.
11. Terms & Conditions – You are responsible for using Warehouse
Limitless in accordance with the terms and conditions. Any breach
will result in termination of your membership and no refund will be
given. Warehouse reserves the right to accept or refuse membership
and to change any terms and conditions at its discretion. Warehouse
will inform you of any significant changes to these terms and
conditions. All other applicable Warehouse terms and conditions
apply.
12. Personal use only - Warehouse Limitless is for personal use only.
13. Delay outside of our control - Warehouse will not be held responsible
for any delay or failure to comply with our obligations if the delay
or failure arises from any cause which is beyond Warehouse's
reasonable control.
14. Termination - We may decide to terminate your Warehouse Limitless
account and you will be given a prorated refund based on the number
of whole months remaining in your membership. We will not give any
refund for termination related to conduct that we determine, in our
discretion, violates these terms or any applicable law, involves
fraud or misuse, or is harmful to Warehouse's interests or another
user.
15. Returns - Warehouse Limitless customers will be able to return items
free of charge.
19. PROMOTION TERMS AND CONDITIONS
1. Official Warehouse promotion codes entitle you to an offer on your
online order from www.warehousefashion.com. To utilise your promotion
code, click the "redeem a promotion code" button on the order summary
page and enter the specific code. Please note, promotion codes can
only be used once per transaction and cannot be used in conjunction
with any other promotion or offer. Promotion codes are territory
specific, remain our property, are not transferable and are not valid
for the purchase of gift cards or gift vouchers. There is no cash
alternative. Promotion codes and related offers are not open to
employees of www.warehousefashion.com and we reserve the right to
withdraw them and refuse or restrict any order at any time. Promotion
codes are only valid on www.warehousefashion.com for payments made by
residents of the United Kingdom and Ireland in Sterling, where
enabled, Euros, US or Australian dollars. Payment by Euros, US or
Australian dollars can be enabled by selecting the appropriate flag in
the dropdown currency selection menu in the top right-hand corner on
the homepage.
20. GIFT CERTIFICATE TERMS AND CONDITIONS
1. Just add your code to the ‘Redeem Gift Voucher’ box at checkout and
hit apply. If the value of your order is less than the value of your
gift voucher, the balance remains for next time. Please note, gift
voucher are not currently available for purchase but will be back up
and running soon.
2. If the amount of your Online Gift Certificate(s) does NOT cover the
total order amount, you will need to pay the remainder of the purchase
3. If the amount of your Online Gift Certificate(s) is for MORE than the
total order amount, the balance will be stored with your
www.warehousefashion.com account for your next purchase using the same
Gift Certificate code.
4. If you have any additional questions, please contact our Customer
Service team
5. Online Gift Certificates are non-transferable, non-refundable and are
not redeemable for cash
6. We cannot replace lost or stolen Online Gift Certificates.
21. TERMS AND CONDITIONS: SUSTAINABILITY COMPETITION
Terms and Conditions relating to boohoo Group Marketing Survey Cash Prize
Draw (1 x £500). The promoter of boohoo Group Marketing Survey Cash Prize
Draw (1 x £500) ("Prize Draw") is BOOHOO.COM UK LIMITED of 49/51 Dale
Street, Manchester M1 2HF ("Promoter").
1. Eligibility
1.1. This Prize Draw is open to individuals worldwide only aged 18 years
or over, except for employees of the Promoter, their immediate family,
sponsors of the Prize Draw and their employees who are directly associated
with the administration of the Prize Draw.
1.2. Individuals who are under the age of 18 must have the consent of a
parent or guardian over 18 to enter the Prize Draw. The Promoter reserves
the right to obtain proof of such consent and to refuse entry or to choose
another winner if such proof, where requested, has not been given.
1.3. By completing a customer feedback survey, entrants will be
automatically entered into the Prize Draw.
2. The Prize Draw
2.1. The title of the Prize Draw is boohoo Group Marketing Survey Cash
Prize Draw (1 x £500)
3. How to enter
3.1. To enter the Prize Draw entrants must:
3.1.1. “Complete” the customer feedback survey at
https://surveyhero.com/c/a5081f06
3.1.2. “Enter” details in mandatory fields (Email address);
3.1.3. “Read” our Terms and Conditions and Privacy Policy;
3.1.4. “Submit” entry to be automatically entered into the Prize Draw
(“Entry”).
3.2. Entries must be made between 12:00pm (BST) on 22.04.2021 and 11.59pm
(BST) on 03.06.2021 (Prize Draw Period) to be valid.
3.3. Entries received after the end of the Prize Draw Period will not be
valid.
3.4. No bulk, third party or automated entries are permitted.
3.5. All entrants (including the winner) must comply with any reasonable
directions given to him or her by the Promoter in connection with the
Prize Draw. Failure to comply with such directions may result in an
invalid Entry and/or withdrawal of the Prize.
4. Winner selection and contact
4.1. The winner of the Prize Draw will be selected at random within 2
weeks of the Prize Draw Period closing (“Announcement Date”).
4.2. There will be a total of one (1) winner in total selected at random
from all entries for Prize 1 and a total of one hundred (100) winners in
total selected at random from all entries for Prize 2.
4.3. The winner will be selected by random selection via electronic means.
The decision of the Promoter shall be final. No correspondence will be
entered into in respect of any decision made in connection with this Prize
Draw.
4.4. The decision of the Promoter shall be final. No correspondence will
be entered into in respect of any decision made in connection with this
Prize Draw.
4.5. The Promoter will contact the winner personally as soon as
practicable after the Announcement Date by sending an email (“Winner”)
from the Promoter’s account. The Promoter will ask the Winner to provide
further details in relation to the Prize (the “Details”). The Winner must
provide the Details in order to claim the Prize.
4.6. If any Winner fails to provide their Details to the Promoter within
48 hours of the Promoter contacting the Winner and asking them to provide
the Details in accordance with clause 4.5 then the Promoter acting in its
absolute discretion may:
4.6.1. make further attempts to contact that Winner; and/or
4.6.2. withdraw the Prize from that Winner.
4.7. If the Prize is declined by a Winner or is withdrawn from a Winner by
the Promoter, the declining or forfeiting Winner will continue to be
subject to the provisions of these Terms and Conditions; and the Promoter
may offer the Prize to a new Winner by random selection in accordance with
this clause 4.3.
5. Prize
Prize 1
5.1. The prize comprises of the following elements (“Prize”):
5.1.1. One (1) cash value of £500 (five hundred pounds) for one (1)
Winner. The Prize shall be transferred via bank transfer into the bank
account held in the name of the Winner only.
5.2. The Prize is subject to availability and subject to the Winner
providing relevant bank details.
5.3. The Prize is non-transferable and non-refundable and the Winners
cannot request any alternative prize
5.4. There will be one (1) winner drawn and contacted for Prize 1.
Prize 2
5.5. The prize comprises of the following element (“Prize”):
5.5.1. One (1) tree planted via https://tree-nation.com/ (or other
participating provider).
5.6. The Prize is non-transferable and non-refundable and the Winners
cannot request any alternative prize
5.7. There will be one hundred (100) winner drawn and contacted for Prize
2.
6. Winner publicity
6.1. The Promoter and its affiliates reserves the right to publish each
Winner's name and Entry on the Promoter’s and its affiliates official
social media accounts, including Twitter, Instagram and Facebook and on
its website and paid media channels including social and emails
6.2. By entering the Prize Draw, if you are a Winner you agree to your
Entry being published in accordance with clause 6.1 and to take part in
and co-operate fully with all reasonable publicity accompanying or
resulting from this Prize Draw without further recompense.
7. Entry requirements
7.1. Any Entry that is deemed by the Promoter, in its sole discretion, to
be unlawful, obscene, vulgar, pornographic, hateful, threatening,
discriminatory, offensive or which may otherwise bring the Prize Draw or
Promoter into disrepute will be excluded from the Prize Draw and the
Promoter reserves the right to take any further action in respect of such
Entry that it deems appropriate.
7.2. The Promoter will fully co-operate with any law enforcement
authorities or court order requesting or directing the Promoter to
disclose the identity of or to locate anyone posting or linking any
content to its Twitter, Facebook or Instagram pages which infringes any
third party rights or is in breach of any of these Terms and Conditions or
any applicable law.
8. Use and display of Entries and copyright
8.1. The copyright subsisting in the Entry must belong to the entrant.
Entrants will retain copyright in the Entries they submit. Entrants must
not have infringed the rights of any other party or breached any laws when
submitting their Entries. If an Entry contains reference to or images of a
person, the consent of that person (or their parent or guardian if they
are under 18) must have been obtained.
8.2. By submitting an Entry:
8.2.1. you licence and grant the Promoter, its affiliates and
sub-licensees an exclusive, royalty free, perpetual, worldwide,
irrevocable and sub-licensable right to use, reproduce, modify, adapt,
publish and display such content for any purpose in any media including,
but not limited to the Promoter’s website, social media accounts,
marketing materials, newsletters and promotional material without further
compensation, restriction on use, attribution or liability;
8.2.2. you waive any moral rights or similar rights in respect of your
entry to which you may be entitled (at the time of submission or in the
future) under the Copyright, Designs and Patents Act 1988 as amended time
to time or under any similar applicable laws in force from time to time in
force anywhere in the world
8.2.3. you acknowledge that third parties will have access to and will be
able to republish your Entry in accordance with the terms of use of the
social media platform through which your Entry is submitted.
9. Liability
9.1. Except for death or personal injury caused by negligence of the
Promoter or its agents or representatives or for fraud or fraudulent
misrepresentation, neither the Promoter, nor its agents or representatives
assume responsibility for:
9.1.1. any Prize that is not redeemed;
9.1.2. any personal property;
9.1.3. any loss of enjoyment or wasted expenditure;
9.1.4. any system failures or malfunctions of any third party websites;
9.1.5. any incomplete, lost, delayed or late Entries;
9.1.6. any failure to fulfil obligations of any third parties involved in
this Prize Draw;
9.1.7. any fault, malfunction, damage, loss or disappointment suffered by
the participants in the Prize Draw howsoever arising from participating in
the Prize Draw;
9.1.8. communications line failure, regardless of cause, with regard to
any equipment, systems, networks, lines, satellites, servers, computers or
providers utilised in any aspect of this Prize Draw;
9.1.9. inaccessibility or unavailability of the internet, or any website
(including without limitation any social media web sites) or any
combination thereof through dial up, broadband, mobile internet or WAP
connections;
9.1.10. any injury or damage to a participant which may be related to or
arising from the Prize Draw or the Prize;
9.1.11. if for any reason the Prize Draw or any website in connection with
the Prize Draw is not capable of running as planned for reasons which may
include without limitation, infection by computer, virus, tampering,
unauthorised intervention, fraud, technical failures or any other causes
which may corrupt or affect the administration security, fairness,
integrity or proper conduct of this promotion; and/or
9.1.12. any other matter outside of their reasonable control.
9.2. Nothing in these Terms and Conditions affects your statutory rights.
9.3. To the extent permitted by law, all conditions, warranties and other
terms which might otherwise be implied by statute or common law are
expressly excluded from these Terms and Conditions.
9.4. The Winners agree to indemnify and keep indemnified the Promoter, its
group of companies and their officers, employees and agents from and
against all liabilities, losses, damages and expenses (including legal and
other professional fees) arising out of or in connection with any
allegations or claims resulting directly or indirectly from:
9.4.1. their Entry into this Prize Draw; and/or
9.4.2.their receipt and use of any Prize.
10. General
10.1. The Promoter reserves the right to cancel or amend the Prize Draw or
these Terms and Conditions if it has reasonable grounds for doing so. Any
changes to the Prize Draw or these Terms and Conditions will be announced
by the Promoter via its website.
10.2. By entering the Prize Draw you accept these Terms and Conditions as
in force at the time you submit your Entry.
10.3. Any person who provides their Details to the Promoter in connection
with this Prize Draw accepts:
10.3.1. these Terms and Conditions; and
10.3.2. the use of their personal data by the Promoter and/or its
affiliates:
10.3.2.1. for the purpose of administration of the Prize Draw (including
publishing the names of the Winners and any administration relating to the
Prize); and/p>
10.3.2.2. any other purpose for which they have consented.
10.4. The use of any personal data by the Promoter shall be in accordance
with the Promoter's Privacy Policy which can be found on the Promoter’s
website at [https://www.warehousefashion.com/page/privacy-notice.html /]
10.5. Without prejudice to clause 7.1, the Promoter reserves the right to
exclude any Entry from the Prize Draw if it deems it to be ineligible or
otherwise invalid and the Promoter shall have complete discretion in this
respect.
10.6. No responsibility can be accepted for lost Entries or incomplete
Entries. Proof of Entry is not proof of receipt.
10.7. If any provision of these Terms and Conditions (or part of any
provision) is found by any court or other competent authority to be
invalid, unenforceable or illegal, the other provisions shall remain in
force.
10.8. If any invalid, unenforceable or illegal provision would be valid,
enforceable and legal if some part of it were deleted, the provision shall
apply with whatever modification is necessary to give effect to the
commercial intention of the Promoter.
10.9. No failure or delay by a party to exercise any right or remedy
provided under these Terms and Conditions or by law or any abandonment of
any such right or remedy shall constitute a waiver of that or any other
right or remedy, nor shall it preclude or restrict the further exercise of
that or any other right or remedy.
10.10. No single or partial exercise of such right or remedy shall
preclude or restrict the further exercise of that or any other right or
remedy.
10.11. For the names of the Winners or for a copy of these Terms and
Conditions please send a stamped addressed envelope together with your
written request to Boohoo Group Marketing Survey Cash Prize Draw, 49/51
Dale Street, Manchester, England M1 2HF.
10.12. The Prize Draw, these Terms and Conditions and any dispute or claim
arising out of or in connection with them or their subject matter or
formation (including non-contractual disputes or claims) shall be governed
by and construed in accordance with the law of England and Wales. The
courts of England and Wales shall have exclusive jurisdiction to settle
any dispute or claim which may arise out of or in connection with the
Prize Draw or these terms.
* Terms of use
TERMS OF WEBSITE USE
These Terms of Use, together with the policies and terms referred to
below, set out the rules for using www.warehousefashion.com (“our site”),
whether as a guest or a registered user. Use of our site includes
accessing, browsing, shopping on or registering to use our site. Please
read these Terms of Use carefully before you start to use our site. We
recommend that you print and keep a copy of these Terms of Use for future
reference. By using our site, you confirm that you accept these Terms of
Use and that you agree to comply with them. If you do not agree to these
Terms of Use, you must not use our site.
These are the legal terms and conditions under which We supply the
products (“Products”) listed on our website www.warehousefashion.com (“our
site”) to you. Please read these terms and conditions carefully before
ordering any Products from our site. Using our site indicates that you
accept these terms and conditions together with our Privacy Notice here
and Terms of Use here, regardless of whether or not you choose to register
with us. If you do not accept these terms and conditions, our Privacy
Notice here or our Terms of Use here, do not use our site.
INFORMATION ABOUT US
www.warehousefashion.com is a site operated by Warehouse Fashion Online
Limited (“We”). We are a limited company registered in England and Wales
under company number 012579412 and with our registered office at 49/51
Dale Street, Manchester, England M1 2HF. Our UK VAT number is 185 4874 61.
OTHER APPLICABLE TERMS
Should you wish to purchase any goods shown or advertised on our site, the
supply of those goods will be subject to our Terms and Conditions of Sale
here. Our Privacy Notice (which sets out the terms on which We process
your personal data) and our Cookie Policy (which sets out information
about the cookies on our site) will also apply to your use of our site.
CHANGES TO THESE TERMS OF USE
We may revise these Terms of Use at any time by amending this page. Every
time you wish to use our site, please check these Terms of Use to ensure
you understand the terms that apply at that time.
ACCESS TO OUR SITE
Our site is made available free of charge. We do not guarantee that our
site, or any content on it, will always be available or be uninterrupted.
Access to our site is permitted on a temporary basis. We may suspend,
withdraw, discontinue or change all or any part of our site at any time
without notice. We will not be liable to you if for any reason all or part
of our site is unavailable or interrupted at any time or for any period.
You are responsible for making all arrangements necessary for you to have
access to our site. You are also responsible for ensuring that all persons
who access our site through your internet connection are aware of these
Terms of Use and other applicable terms and conditions, and that they
comply with them.
YOUR ACCOUNT AND PASSWORD
You may access most areas of our site without registering your details
with us, but certain areas of our site will only be open to you if you
register with us. If you choose, or you are provided with, a user
identification code, password or any other piece of information as part of
our security procedures, you must treat such information as confidential
and not disclose it to any third party. We have the right to disable any
user identification code, password or account at any time, if in our
reasonable opinion you have failed to comply with any of the provisions of
these Terms of Use. If you know or suspect that anyone other than you
knows your user identification code or password, you must promptly notify
us at customerservices@warehousefashion.com.
YOUR USE OF OUR SITE
You may use our site only for lawful purposes. You may not use our site:
* in any way that breaches any applicable local, national or
international law, regulation or code of practice;
* in any way that is unlawful or fraudulent, or has any unlawful or
fraudulent purpose or effect;
* in any way that infringes any intellectual property right or right to
privacy; and/or
* to transmit, or procure the sending of, any unsolicited or unauthorised
advertising or promotional material or any other form of similar
solicitation to any person.
You also agree not to reproduce, duplicate, copy or re-sell any part of
our site in contravention of these Terms of Use. Breach of any of these
conditions of use of our site constitutes a material breach of these Terms
of Use.
INTERACTIVE SERVICES
We may from time to time provide interactive services to you on our site.
For example, We may allow you to leave reviews of our products. Use of any
of our interactive services by a minor is subject to the consent of their
parent or guardian. By submitting any content to our site or through our
interactive services, you agree that We shall have a non-exclusive,
perpetual, royalty-free, worldwide right and licence to use, reproduce,
distribute and make available such content on our site and in our
marketing materials. We may, from time to time, if We consider it
appropriate, moderate any interactive service provided on our site.
However, We are under no obligation to do so. Moderation may be carried
out automatically and/or manually, by us or by a third party on our
behalf. Any content posted on our site by users through any interactive
service does not necessarily reflect the opinions, views, values or ideals
of Warehouse Fashion Online Limited or our personnel. We expressly exclude
our liability for any loss or damage arising from the use of any
interactive service by a user in contravention of these Terms of Use,
whether the service is moderated or not. If you wish to complain about
information or materials uploaded to our site by other users please
contact us on customerservices@warehousefashion.com.
CONTENT STANDARDS
You must ensure that any and all information and material which you post
to our site (User Content) and use of any interactive services associated
with it complies with following standards. User Content must be accurate
(where it states facts), be genuinely held (where it states opinions) and
comply with applicable law in the UK and in any country from which it is
posted. Product reviews will only be accepted from genuine, verified
purchasers in the correct language for the relevant website and will not
be accepted from our employees. User Content must not:
* contain any material which is defamatory of any person, obscene,
offensive, hateful, malicious or inflammatory or which promotes
violence or discrimination based on race, sex, religion, nationality,
disability, sexual orientation or age;
* infringe any intellectual property right of any other person;
* be made in breach of any legal duty owed to a third party, such as a
contractual duty or a duty of confidence;
* be threatening, abusive or invade another’s privacy, or cause
annoyance, inconvenience or needless anxiety or be likely to harass,
upset, embarrass, alarm or annoy any other person;
* disclose the name, address, telephone, mobile or fax number, e-mail
address or any other personal data in respect of any other person. In
the case of product reviews, you may include your first name and
location in your review, but should not include any other personal
information;
* be likely to deceive any person or be used to impersonate any person,
or to misrepresent your identity or affiliation with any person;
* give the impression that it emanates from us, if this is not the case;
* advocate, promote or assist any illegal activity or unlawful act; or
* contain any advertising or promote any goods or services or links to
other websites.
We will determine, in our discretion, whether there has been a breach of
these content standards through your use of our site. When a breach of
these content standards has occurred, We may take such action as We deem
appropriate and reserve the right to reject publication of any such User
Content or delete such User Content from our site. If we reject a product
review, we may send it back to you with an explanation of why it has been
rejected and we may give you the opportunity to edit and resubmit your
review. Failure to comply with these content standards constitutes a
material breach of these Terms of Use. You will be responsible and will
compensate us for any loss or damage We suffer as a result of you
breaching these content standards.
VIRUSES, HACKING AND OTHER OFFENCES
We do not guarantee that our site will be secure or free from bugs or
viruses. You are responsible for configuring your information technology,
computer programmes and platform to access our site. You should use your
own virus protection software. You must not misuse our site by knowingly
introducing viruses, trojans, worms, logic bombs or other material that is
malicious or technologically harmful. You must not attempt to gain
unauthorised access to our site, the server on which our site is stored or
any server, computer or database connected to our site. You must not
attack our site via a denial-of-service attack or a distributed denial-of
service attack. By breaching this provision, you would commit a criminal
offence under the Computer Misuse Act 1990. We will report any such breach
to the relevant law enforcement authorities and We will co-operate with
those authorities by disclosing your identity to them. In the event of
such a breach, your right to use our site will cease immediately.
INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights in our site, and in the material
published on it, are owned by us and our licensors. Those works are
protected by copyright laws and treaties around the world. All such rights
are reserved. You may print off one copy, and may download extracts, of
any page(s) from our site for your personal use and you may draw the
attention of others within your organisation to content posted on our
site. You must not modify the paper or digital copies of any materials you
have printed off or downloaded in any way, and you must not use any
illustrations, photographs, video or audio sequences or any graphics
separately from any accompanying text. Our status (and that of any
identified contributors) as the authors of content on our site must always
be acknowledged. You must not use any part of the content on our site for
commercial purposes without obtaining a licence to do so from us or our
licensors. If you print off, copy or download any part of our site in
breach of these Terms of Use, your right to use our site will cease
immediately and you must, at our option, return or destroy any copies of
the materials you have made.
OUR TRADE MARKS ARE REGISTERED
Warehouse and the logos for these marks are trade marks of Warehouse
Fashion Online Limited. You are not permitted to use these trade marks
without our approval, unless they are part of any material you are using
as permitted above.
CHANGES TO OUR SITE
We may update our site from time to time, and may change the content at
any time. However, please note that any of the content on our site may be
out of date at any given time, and We are under no obligation to update
it. We do not guarantee that our site, or any content on it, will be free
from errors or omissions.
NO RELIANCE ON INFORMATION
The content on our site is provided for general information only. It is
not intended to amount to advice on which you should rely. You must obtain
professional or specialist advice before taking, or refraining from, any
action on the basis of the content on our site. Although We make
reasonable efforts to update the information on our site, We make no
representations, warranties or guarantees, whether express or implied,
that the content on our site is accurate, complete or up-to-date.
LIMITATION OF OUR LIABILITY IN RESPECT OF YOUR USE OF OUR SITE
We do not exclude or limit in any way our liability to you where it would
be unlawful to do so. This includes liability for death or personal injury
caused by our negligence or the negligence of our employees, agents or
subcontractors and for fraud or fraudulent misrepresentation. If you are a
business user:
* We exclude all implied conditions, warranties, representations or other
terms that may apply to our site or any content on it;
* We will not be liable to you for any loss or damage, whether in
contract, tort (including negligence), breach of statutory duty, or
otherwise, even if foreseeable, arising under or in connection with use
of or inability to use our site, or use of or reliance on any content
displayed on our site; and
* We will not be liable for:
* loss of profits, sales, business, or revenue;
* business interruption;
* loss of anticipated savings;
* loss of business opportunity, goodwill or reputation;
* waste of management or office time; or
* any indirect or consequential loss or damage.
If you are a consumer user, please note that We only provide our site for
domestic and private use. You agree not to use our site for any commercial
or business purposes, and We have no liability to you for any loss of any
business of yours (including but not limited to the types of loss and
damage excluded in respect of business users set out in the paragraph
above). The security of communications sent over the Internet (including
by e-mail) is subject to many factors outside of our control. We do not
guarantee the security or confidentiality of any electronic
communications. We shall have no liability for your inability to connect
to or to access our site which may result from any faults, errors or
problems relating to your PC hardware, software, network or security, or
your Internet service provider or any other similar problem. We assume no
responsibility for the content of websites linked on our site. Such links
should not be interpreted as endorsement by us of those linked websites.
We have no control over those websites and will not be liable for any loss
or damage that may arise from your use of them.
OUR RIGHTS
If We determine, in our discretion, that there has been a breach of these
Terms of Use, We may take such action as We deem appropriate, which may
include issuing a warning to you, withdrawing your right to use our site,
taking legal proceedings against you and/or disclosing such information to
law enforcement authorities as We reasonably feel is necessary.
LINKING TO OUR SITE
You may link pages of our site to your personal social media accounts
where social media sharing plug-ins are available on our site. Any other
linking to our site is prohibited without our prior written consent. You
must not establish a link to our site:
* in a way that is not fair or legal or which damages our reputation or
takes advantage of it;
* in such a way as to suggest any form of association, approval or
endorsement on our part where none exists; or
* in any website that includes unlawful or fraudulent content, has any
unlawful or fraudulent purpose or effect or breaches the content
standards set out above.
You must not frame our site on any other site or create a link to any part
of our site other than the home page without our prior written consent. We
reserve the right to withdraw linking permission without notice.
If you wish to make any use of content on our site other than permitted in
these Terms of Use, please contact customerservices@warehousefashion.com.
THIRD PARTY LINKS AND RESOURCES IN OUR SITE
Where our site contains links to other sites and resources provided by
third parties (including where our social media sharing plug-ins include
links to third party sites), these links are provided for your information
only. We have no control over the contents of those websites or resources,
and accept no responsibility for them or for any loss or damage that may
arise from your use of them.
APPLICABLE LAW
Please note that these Terms of Use or any dispute or claim arising out of
or in connection with them or use of our site (whether or not contractual)
shall be governed by English law. If you are a consumer, your use of our
site will be governed by English law, except that if you are not resident
in England then English law shall apply only to the extent that it does
not override any mandatory laws of the country in which you have your
usual place of residence. If you are a consumer, you and We both agree
that the courts of England and Wales shall have non-exclusive jurisdiction
over any dispute or claim arising from, or related to, these Terms of Use
or use of our site (including non-contractual disputes or claims), save
that nothing shall limit your legal rights to bring actions against us or
to require proceedings to take place in the place of your residence. If
you are a business or are using our site for business purposes, you and We
both irrevocably submit to the exclusive jurisdiction of the courts of
England and Wales.
CONTACT US
If you wish to contact us in respect of our site, please contact us at
customerservices@warehousefashion.com. Thank you for visiting our site.
* Returns policy
RETURNS
1. OUR RETURNS POLICY
If you are a customer in the European Economic Area (EEA), you get 14
calendar days to cancel your order because you have changed your mind.
This two week cancellation period starts from the day you have received
all of the items in your order. Find out how to return your item(s) at
number 4.
If you receive faulty goods, you may also have a right to return these
goods and to ask us to repair or replace them or get a refund.
Where we suspect fraudulent activity, including but not limited to
circumstances where there are suspicious claims relating to orders having
been placed, but not received, or if we suspect that you are returning
items after they have been used or worn, or items returned do not match
what you ordered, we reserve the right to withhold refunds and block your
account (and any associated accounts) from placing orders in future. If
this happens to you and you think we’ve made a mistake, you can Contact Us
and we will discuss the matter with you further.
2. FAULTY GOODS
Please return your item(s) to us within 60 days after finding the fault,
and remember to get in touch before returning. You can do this by going to
our Customer Care Hub here and go to the 'Contact Us' section and a member
of our team will look into it.
Please don’t use any faulty items after finding the fault, or we may not
be able to provide a refund.
For hygiene reasons, we cannot offer refunds on fashion face masks,
cosmetics, pierced jewellery, and swimwear or lingerie if the seal has
been broken or is no longer in place.
3. CANCELLING A CONTRACT UNDER THE CONSUMER CONTRACTS REGULATIONS
If you’re a customer in the EEA, you get 14 days to cancel your contract
with us
This two week period starts from the day after you receive your order (or
from the day after you receive the last item of your order). You’ll need
to write to us with notice of your cancellation – just fill out this form
where you’ll also find details on how to return your item(s).
There are a couple of other ways to cancel your contract with us. You’ll
find these alternative methods below:
Email us: customerservices@warehousefashion.com
Write to us via post: Warehouse, PO Box 553, Burnley, BB11 9GD
If you’re cancelling your contract with us but have already received your
order, you’ll need to return the item(s) to us, see how to do this below.
You'll then receive a full refund as per the policy above.
Please note, we cannot offer refunds on cosmetics and pierced jewellery or
on swimwear and lingerie if the hygiene seal is not in place or has been
broken.
All returns are quality checked – items should be returned in a new and
unused condition with labels attached and wherever possible sent back in
the original packaging. Refunds will not be given if they do not comply
with our returns policy.
4. HOW TO RETURN AN ITEM & HOW MUCH DOES IT COST?
UK & INTERNATIONAL RETURNS
UK returns are £2 using the returns portal. £2 per parcel will be
deducted from your refund amount. Returns are FREE for Warehouse
Limitless customers.
For International returns you will need to pay for your return, you can
find out the postage price in the portal or you will be asked to
download a returns label and pay for postage at your local post office.
Please use a trackable service and keep your proof of postage receipt
until after your refund is processed.
You've got 28 days to send something back to us from the day you
receive it.
START A RETURN
* 1
Repack your items.
* 2
Log in to our returns portal by clicking the ‘start return’ button. You
will need your order number to start so please make a note of it before
continuing.
(Your order number can be found in your ‘my account’ section, on your
order confirmation email or on your delivery label on the bag, it
starts 2 – 3 letters followed by 9 digits)
* 3
Select your preferred return option (Print returns label at home or in
store options).
* 4
Once you have processed your return in the portal you're ready to post
it off! Make sure you keep proof of postage!
* 5
Keep an eye on your return tracking. You'll get an email once we
receive your returned item.
We've gone paperless! You'll no longer receive a delivery note in your
parcel.
For hygiene reasons, we cannot offer refunds on fashion face masks,
cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been
broken or is no longer in place.
Please visit FAQs for more information.
5. HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
It can take up to 14 days from the date of your return for your parcel to
be delivered back to our warehouse and processed.
On receiving your return the next step is for us to check the item(s).
Once our checks are complete we’ll refund back to your payment method. The
funds should appear on your bank statement in up to 7 working days (how
long depends on your card issuer).
We’ll make sure to keep you in the loop and send you an email as soon as
your parcel arrives back at our warehouse, and again when we have
processed your refund.
6. CAN I HAVE AN EXCHANGE INSTEAD OF A REFUND?
Unfortunately we don’t offer exchanges. Simply return your item(s) and
reorder for a replacement. Your refund will be processed once we've
received your unwanted items.
* Privacy notice
PRIVACY NOTICE
Here at Warehouse Fashion Online Limited (‘Warehouse’) we are committed to
protecting and respecting the privacy of your personal data. This privacy
notice explains how your data is collected, used, transferred and
disclosed by Warehouse. It applies to data collected when you use our
websites, iOS and android applications, when you interact with us through
social media, email, or phone, or when you participate in our competitions
or events. It also applies to the extent that someone has nominated you
through our "refer a friend" function or purchased an e-gift card on your
behalf. It covers:
* The personal data we collect
* How we collect your data
* How we use your data
* Marketing preferences, adverts and cookies
* Links to other websites and third parties
* How we share your data
* Your rights
* Changes to this privacy notice
* How to contact us
WHO IS WAREHOUSE
Warehouse is a leading online fashion retail company. We design, source,
market and sell clothing, shoes and accessories.
Warehouse Fashion Online Limited, of 49-51 Dale Street, Manchester M1 2HF
(collectively referred to as “Warehouse”, “we”, “us” and “our” in this
privacy notice) is the controller and responsible for your personal data
collected through the www.warehousefashion.com website (the “website”) and
Warehouse app (the “app”).
Details of our Data Protection Officer responsible for overseeing
questions in relation to this privacy notice, and our details are set out
in the “How to Contact Us” section at the end of this notice.
OUR COMMITMENT TO YOU
We take the protection of your personal data seriously and will process
your personal data fairly, lawfully and transparently. This privacy notice
describes the personal data we are collecting about you and how it is
used.
We will only collect and use your personal data for the following
purposes, to:
* fulfill your order(s)
* fulfill orders made on your behalf (e.g. e-gift card orders)
* communicate with you following a "refer a friend" nomination
* keep you up to date with the latest offers and trends
* give you a better shopping experience
* help us to make our marketing more relevant to you and your interests
* improve our services
* meet our legal responsibilities
HOW WE KEEP YOUR DATA SAFE AND SECURE
We have appropriate organisational safeguards and security measures in
place to protect your data from being accidentally lost, used or accessed
in an unauthorised way, altered or disclosed.
The communication between your browser and our website uses a secure
encrypted connection wherever your personal data is involved.
We require any third party who is contracted to process your personal data
on our behalf to have security measures in place to protect your data and
to treat such data in accordance with the law.
In the unfortunate event of a personal data breach, we will notify you and
any applicable regulator when we are legally required to do so.
THE PERSONAL DATA WE COLLECT
Personal data means any information about an individual from which that
person can be identified. It does not include anonymised data, where the
identity and identifying information has been removed.
While our website is designed for a general audience, we will not
knowingly collect any data from children under the age of 13 or sell
products to children. If you are under the age of 13, you are not
permitted to use or submit your data to the website.
The following groups of personal data are collected:
* Identity Data includes information such as: first name, last name,
title, date of birth (optional), occupation, personal description,
photo and gender.
* Contact Data includes information such as: email address, billing
address, delivery address, location, country, telephone number, loyalty
programme membership number, and social media id (if you log in by
social media).
* Financial Data includes information such as: payment card details and
bank account.
* Transaction Data includes information such as: details of your
purchases and the fulfillment of your orders (such as basket number,
order number, subtotal, title, currency, discounts, shipping, number of
items, product number, single item price, category, tax etc.); payments
to and from you and details of other products and services you have
obtained from us, correspondence or communications with you in respect
of your orders, and details of any rewards and bonuses awarded.
* Technical Data includes information such as: details of the device(s)
you use to access our services, your internet protocol (IP) address,
login data, your username and password, browser type and version, time
zone setting and location, browser plug-in types and versions,
operating system and platform.
* Profile Data includes information such as: purchases or orders made by
you, product and style interests, preferences, feedback, and survey
responses.
* Usage Data includes information such as: how and when you use our
website/app, how you moved around it, what you searched for;
website/app performance statistics, traffic, location, weblogs and
other communication data; loyalty programme activities; and details of
any other Warehouse products and services used by you.
* Marketing and Communications Data includes information such as: your
preferences in receiving marketing from us and our third parties and
your communication preferences.
We also collect, use and share Aggregated Data such as statistical or
demographic data for any purpose. Aggregated Data may be derived from your
personal data but is not considered personal data as this data does not
directly or indirectly reveal your identity. For example, we may aggregate
your Usage Data to calculate the percentage of users accessing a specific
website feature. However, if we combine or connect Aggregated Data with
your personal data so that it can directly or indirectly identify you, we
treat the combined data as personal data which will be used in accordance
with this privacy notice.
HOW WE COLLECT YOUR DATA
We may collect personal data about you in the following ways:
* Direct interactions – you may give us your Identity, Contact,
Financial, Transaction, Profile, and Marketing and Communications data
(as described above) by filling in forms, entering information online
or by corresponding with us by post, phone, email, telephone or
otherwise. This includes personal data you provide, for example, when
you:
* Create an account or purchase products on our website;
* Subscribe to our newsletter, discussion boards, social media sites or
create wish lists;
* Enter a competition;
* Join a Warehouse loyalty programme;
* Complete a voluntary market research survey;
* Contact us with an enquiry or to report a problem (by phone, email,
social media, or messaging service);
* Use the “refer a friend” function on our website; or
* When you log in to our website via social media.
* Automated technologies or interactions – as you interact with our
website, we may automatically collect the following types of data (all
as described above): Technical Data about your equipment, Usage Data
about your browsing actions and patterns, and Contact Data where tasks
carried out via our website remain uncompleted, such as incomplete
orders or abandoned baskets. We collect this data by using cookies,
server logs and other similar technologies. Please see our Cookie
Policy for further details.
* Third parties – we may receive personal data about you from various
third parties, including:
* • Identity and Contact data from another individual when they
purchase an e-gift card for you or use the "refer a friend" function
on our website;
* Technical Data from third parties, including analytics providers such
as Google. Please see further information in the section entitled
‘Marketing preferences, adverts and cookies’.
* Technical Data from affiliate networks through whom you have accessed
our website;
* Identity and Contact Data from social media platforms when you log in
to our website using such social media platforms;
* Identity and Contact data from third parties, including organisations
(including law enforcement agencies), associations and groups, who
share data for the purposes of fraud prevention and detection and
credit risk reduction; and
* Contact, Financial and Transaction Data from providers of technical,
payment and delivery services.
HOW WE USE YOUR DATA
The legal basis for processing your personal data
We will only collect and process your personal data where we have a legal
basis to do so. As a data controller, the legal basis for our collection
and use of your personal data varies depending on the manner and purpose
for which we collected it.
We will only collect personal data from you when:
* we have your consent to do so, or
* we need your personal data to perform a contract with you. For example,
to process a payment from you, fulfil your order or provide customer
support connected with an order, or
* the processing is in our legitimate interests and not overridden by
your rights, or
* we have a legal obligation to collect or disclose personal data from
you.
Uses made of your personal data
Your personal data is used by Warehouse to support a range of different
activities. These are listed in the table below together with the types of
data used and the legal bases we rely on when processing them, including
where appropriate, our legitimate interests. Please be aware that we may
process your personal data using more than one lawful basis, depending on
the specific activity involved. Please contact us if you need details
about the specific legal ground we are relying on to process your personal
data where more than one ground has been set out in the table below.
Purpose/Activity
Type of data
Lawful basis for processing including basis of legitimate interest
To create an account and register you as a new customer (either directly
or via social media).
* Identity
* Contact
* Consent
To process and deliver your order including: recording your order details;
keeping you informed about the order status; process payments and refunds,
collect money owed to us; and automated decision making to assist fraud
prevention and detection.
* Identity
* Contact
* Financial
* Transaction
* Performance of a contract with you
* Necessary for our legitimate interests (e.g. to recover debts due to
us)
* For automated decision making we consider that fraud detection and
prevention is in our legitimate interests to ensure that fraudulent
transactors are unable to benefit from our services and in the
legitimate interest of the public as whole due to the impact of fraud
on the consumer market; we also consider it a necessary element of
entering into a contract with you that we are able to verify your
identity and prevent fraud.
To manage our relationship with you, including: providing you with any
information, products and services that you request from us; notifying you
about changes to our services, terms and conditions or privacy notice;
asking you to leave a review or take a survey.
* Identity
* Contact
* Profile
* Marketing and Communications
* Performance of a contract with you
* Necessary for our legitimate interests (to keep our records updated and
to study how customers use our products and services)
To enable you to take part in a competition, event, survey, or receive a
reward for shopping with us.
* Identity
* Contact
* Profile
* Usage
* Marketing and Communications
* Necessary for our legitimate interests (to study how customers use our
products and services, to develop them and grow our business)
* Where you have decided to enter into a competition or event, for the
performance of a contract with you
To administer, protect and improve our business and our website/app,
including: troubleshooting, data analysis, testing, system maintenance,
support, data analysis, reporting and hosting of data; setting default
options for you, such as language and currency.
* Identity
* Contact
* Profile
* Technical
* Transaction
* Marketing and Communications
* Necessary for our legitimate interests (for running our business,
provision of administration and IT services, network security, and to
detect and prevent fraud)
* Necessary to comply with a legal obligation
To deliver relevant website content, online advertisements and information
for you; and measure the effectiveness of the advertising provided.
* Identity
* Contact
* Profile
* Usage
* Marketing and Communications
* Technical
* Necessary for our legitimate interests (to study how customers use our
products and services, to develop them, to grow our business and to
inform our marketing strategy)
To use data analytics to: improve our website, products, services,
marketing, customer relationships and experiences;
and for market research, statistical and survey purposes.
* Technical
* Usage
* Necessary for our legitimate interests (to define types of customers
for our products and services, to keep our website updated and
relevant, to develop our business and to inform our marketing strategy)
To recommend products, services discounts and offers that may be of
interest to you, including to send you such information by email, post or
SMS.
* Identity
* Contact
* Technical
* Usage
* Profile
* Marketing and Communications
* Necessary for our legitimate interests (to develop our products and
services and grow our business) or
* Consent.
See further details in the section ‘Marketing preferences, adverts and
cookies'
To inform or remind you by email of any task carried out via our website
which remains uncompleted, such as incomplete orders or abandoned baskets.
* Identity
* Contact
* Usage
* Necessary for our legitimate interests (to improve the shopping
experience of our customers)
To protect our customers, boohoo group companies and website from fraud
and theft.
* Identity
* Contact
* Profile
* Necessary for our legitimate interests (to detect and prevent fraud)
We will only use your personal data for the purposes for which we
collected it, unless we reasonably consider that we need to use it for
another reason and that reason is compatible with the original purpose. If
we wish to use your personal data for an unrelated purpose, we will notify
you and we will explain the legal basis which allows us to do so. We may
process personal data without your consent, in compliance with the above
rules, where this is required or permitted by law.
If you have any questions about how Warehouse use any of your personal
data, please contact our Data Protection Officer, Keri Devine at
dpo@warehousefashion.com.
How long we keep your data for
We will keep your personal data for no longer than is necessary for the
purpose(s) it was provided for and to meet our legal obligations. Further
details of the periods for which we retain data are available on request.
MARKETING PREFERENCES, ADVERTS AND COOKIES
Marketing - your preferences
We may send you marketing communications and promotional offers:
* if you have opened an account with us or purchased goods from us, or
registered for a promotion or event, and you have not opted out of
receiving that marketing (in accordance with your preferences, as
explained below);
* by email if you have signed up for email newsletters;
* if you have provided us with your details when you entered a
competition and you have consented to receiving such marketing (in
accordance with your preferences, as explained below).
We may use your Identity, Contact, Technical, Transactional, Usage,
Profile Data and Marketing and Communications Data to form a view on what
we think you may like, or what may be of interest to you, and to send you
details of products and offers which may be relevant for you.
We will ask you for your preferences in relation to receiving marketing
communications by email, post, SMS and other communication channels.
From time to time we may also include with your order, inserts advertising
goods, services or offers from other third-party companies that you may be
interested in.
In respect of third party marketing communications, we will obtain your
express opt-in consent before we share your personal data with any third
party for marketing purposes.
You will always have full control of your marketing preferences. If you do
not wish to continue receiving marketing information from us (or any third
party, if applicable) at any time:
* you can unsubscribe or ‘opt-out’ by using the unsubscribe button and
following the link included in the footer of any marketing email; or
* account holders may withdraw their consent by simply logging in to My
Account and editing your ‘Contact Preferences’.
We will process all opt-out requests as soon as possible, but please note
that due to the nature of our IT systems and servers it may take a few
days for any opt-out request to be implemented.
Cookies
Our website uses cookies to distinguish you from other users of our
website and to keep track of your visits. They help us to provide you with
the very best experience when you browse our website and to make
improvements to our website. They also help us and our advertising
networks to make advertising relevant to you and your interests.
You can set your browser to refuse all or some browser cookies, or to
alert you when websites set or access cookies. If you disable or refuse
cookies, please note that some parts of our website may become
inaccessible or not function properly.
For detailed information on the cookies which we and our third-party
providers use and the reasons why we use them, please refer to our Cookie
Policy.
Online ads
We use online advertising to keep you aware of what we’re up to and to
help you find our products. Like many companies, we may target Warehouse
banners and ads to you when you use other websites and apps, based on your
Contact, Technical, Usage and Profile Data. We do this using a variety of
digital marketing networks and ad exchanges, and a range of advertising
technologies such as web beacons, pixels, ad tags, cookies, and mobile
identifiers, as well as specific services offered by some sites and social
networks, such as Facebook’s Custom Audience Service.
Our use of analytics and targeted advertising tools
We use a range of analytics and targeted advertising tools to display
relevant website content on our website and online advertisements on other
websites and apps (as described above) to you, deliver relevant content to
you in marketing communications (where applicable), and to measure the
effectiveness of the advertising provided. For example, we use tools such
as Google Analytics to analyse Google's interest-based advertising data
and/or third-party audience data (such as age, marital status, life event,
gender and interests) to target and improve our marketing campaigns,
marketing strategies and website content. We may also use tools provided
by other third parties, such as Facebook, Cheetah Digital, Content Square,
Adroll, Responsys, Criteo and Bing to perform similar tasks, using your
Contact, Technical, Usage and Profile Data.
In order to opt out of targeted advertising you need to disable your
‘cookies’ in your browser settings (see Cookie Policy for details) or
opt-out of the relevant third-party Ad Settings. For example, you can
opt-out of the Google Display Advertising Features using their Ad
Settings . As an added privacy measure, you can also use the Google
Analytics opt-out browser add on.
The Digital Advertising Alliance (which includes companies such as Google
and Facebook) provides a tool called WebChoices that can perform a quick
scan of your computer or mobile devices, find out which participating
companies have enabled customised ads for your browser, and adjust your
browser preferences accordingly.
If you would like any further information about the data collected by
these third parties or the way in which the data is used, please contact
us.
LINKS TO OTHER WEBSITES AND THIRD PARTIES
Our website may include links to and from the websites of our partner
networks, advertisers and affiliates, or to social media platforms. If you
follow a link to any of these websites, please note that these websites
have their own privacy policies and that we do not accept any
responsibility or liability for these policies. Please check these
policies before you submit any personal data to their websites.
HOW WE SHARE YOUR DATA
We may disclose and share your personal data with the parties set out
below:
* where you have consented for us to do so. For example, if you have
consented to receive marketing materials from third parties, or in
respect of third parties’ (including co-branded or jointly promoted)
products and services, we may pass your data on to the relevant third
parties for the purpose of sending you such marketing communications;
* to business partners, suppliers, sub-contractors and other third
parties that we use in connection with the running of our business for
the purposes set out in the table above in the section ‘How we use your
data’, such as:
* third party service providers that we engage to provide IT systems and
software, and to host our website;
* third party payment processing services (including Paypal and in
certain regions Klarna, Clearpay & Laybuy.) (please see T&C’s
https://www.klarna.com/uk/terms-and-conditions/
[https://www.laybuy.com/uk/consumer-terms/]
https://www.clearpay.co.uk/en-GB/terms-of-service for more information)
to process your payment to us. Oasis does not store your payment
information. Your payment details are provided to the payment
processing service you have selected, who are compliant with necessary
regulations. These third party payment providers process your data as a
data controller;
* third party service providers that we engage to deliver goods you have
ordered and to manage any returns;
* third party service providers that we engage to send emails and postal
mail on our behalf including in relation to incomplete orders or
abandoned baskets, or marketing communications, to provide data
cleansing services and to provide marketing and advertising services;
* analytics and search engine providers that assist us in the improvement
and optimisation of our website;
* affiliate networks through whom you have accessed our website;
* to any third party to whom we may choose to sell, transfer, or merge
parts of our business or our assets. Alternatively, we may seek to
acquire other businesses or merge with them. If a change happens to our
business, then the new owners may use your personal data in the same
way as set out in this privacy notice.
* to protect our customers, other companies within the boohoo group and
website from fraud and theft, we may share personal data that is
required to make identity checks and personal data that we obtain from
making identity checks (including data relating to your age, name and
location), together with account information, with other companies in
the boohoo group and with third party organisations (including law
enforcement agencies), involved in fraud prevention and detection and
credit risk reduction. Please note that other companies in the boohoo
group and these third parties may retain a record of the information
that we provide to them for this purpose to protect our customers and
website from fraud and theft, we may share personal data that is
required to make identity checks and personal data that we obtain from
making identity checks (including data relating to your age, name and
location), together with account information, with organisations
(including law enforcement agencies), involved in fraud prevention and
detection and credit risk reduction. Please note that these third
parties may retain a record of the information that we provide to them
for this purpose;
* we may share your personal data with Ravelin and/or Risk Guardian
and/or other fraud prevention and analysis service providers, in
order to carry out fraud prevention checks on our behalf. If
personal data is provided to Ravelin, Ravelin will also use this
personal data to improve its service and machine learning to improve
its automated processing. A copy of Ravelin's privacy notice can be
found at: https://www.ravelin.com/privacy-policy-new which explains
how Ravelin will use your personal data for these purposes; and
* we may further share personal data that is required to make identity
checks and personal data that we obtain from making identity checks
(including data relating to your age, name and location), together
with account information, with organisations (including law
enforcement agencies), involved in fraud prevention and detection
and credit risk reduction. Please note that these third parties may
retain a record of the information that we provide to them for this
purpose;
* if we are under a duty to disclose or share your personal data in order
to comply with any legal obligation; or
* to our professional advisers including lawyers, bankers, auditors and
insurers who provide consultancy, banking, legal, insurance and
accounting services.
WORLDPAY
Worldpay are the data controller in respect of the Personal Information
that you give to them (and which they hold about you) when you sign up
for, access, or use services, features, technologies or functions offered
on the Worldpay website (including when using Worldpay to pay for goods or
services offered on the Boohoo website) and in relation to Personal
Information collected during the course of business as set out in their
Privacy Policy which can be found on their website at
https://www.worldpay.com/
YOUR DATA AND COUNTRIES OUTSIDE OF EUROPE
The personal data we collect from you may be transferred to, and stored at,
destinations outside the European Economic Area ("EEA") using
legally-provided mechanisms to lawfully transfer data across borders. It may
also be processed by staff operating outside the EEA who work for us or for
one of our suppliers. Such staff may be engaged in, among other things, the
fulfillment of your order, the processing of your payment details and the
provision of support services. We will take all steps necessary to ensure
that your data is treated securely and in accordance with this privacy
notice.
Whenever we transfer personal data outside the EEA, we will ensure a similar
degree of protection is afforded to it by ensuring appropriate safeguards, as
required by law, are in place. This may include using specific contractual
clauses approved by the European Commission which give personal data the same
protection as it has in Europe. More information about these is available
here http://eur-lex.europa.eu/legal-content/en/TXT/?uri=CELEX:32010D0087
Please contact us if you want further information on the countries to which
we may transfer personal data and the specific mechanism used by us when
transferring your personal data outside the EEA.
YOUR RIGHTS
You have several rights under the data privacy legislation. This includes,
under certain circumstances, the right to:
* request access to your personal data
* request correction of your personal data
* request erasure of your personal data
* request restriction of processing of your personal data
* request the transfer of your personal data
* object to processing of your personal data
* request human intervention for automated decision making
Brief details of each of these rights are set out below. If you wish to
exercise any of these rights, please email us at dpo@warehousefashion.com.
Request access to your personal data
You have the right to obtain a copy of the personal data we hold about you
and certain information relating to our processing of your personal data.
Request correction of your personal data
You are entitled to have your personal data corrected if it is inaccurate or
incomplete. You can update your personal data at any time by logging into
your account and updating your details directly, or by emailing us at
dpo@warehousefashion.com.
Request erasure of your personal data
This enables you to request that Warehouse delete your personal data, where
there is no good reason for us continuing to process it. Note, however, that
we may not always be able to comply with your request of erasure for specific
legal reasons which will be notified to you, if applicable, at the time of
your request.
Request restriction of processing of your personal data
You have a right to ask Warehouse to suspend the processing of your personal
data in certain scenarios, for example if you want us to establish the
accuracy of the data, or you have objected to our use of your data but we
need to verify whether we have overriding legitimate grounds to use it. Where
processing is restricted, we are allowed to retain sufficient information
about you to ensure that the restriction is respected in future.
Request the transfer of your personal data
You have the right to obtain a digital copy of your personal data or request
the transfer of your personal data to another company. Please note though
that this right only applies to automated data which you initially provided
consent for us to use or where we used the data to perform a contract with
you.
Object to processing of your personal data
You have the right to object to the processing of your personal data where we
believe we have a legitimate interest in processing it (as explained above).
You also have the right to object to our processing of your personal data for
direct marketing purposes. In some cases, we may demonstrate that we have
compelling legitimate grounds to process your data which override your rights
and freedoms.
Request human intervention for automated decision making and profiling
You have the right to request human intervention where we are carrying out
automated decision making when processing your personal data. This form of
processing is permitted where it is necessary as part of our contract with
you, providing that appropriate safeguards are in place or your explicit
consent has been obtained.
We will try to respond to all legitimate requests within one month.
Occasionally, it may take us longer than a month if your request is
particularly complex or you have made a number of requests. In this case, we
will notify you and keep you updated. We may need to request specific
information from you to help us confirm your identity and ensure your right
to exercise any of the above rights. This is a security measure to ensure
that personal data is not disclosed to any person who has no right to receive
it.
Right to lodge a complaint
If you have any concerns or complaints regarding the way in which we process
your data, please email us directly at dpo@warehousefashion.com. You also
have the right to make a complaint to the ICO (the data protection regulator
in the UK). We would, however, appreciate the chance to deal with your
concerns before you approach the ICO, so please do contact us in the first
instance.
CHANGES TO THIS PRIVACY NOTICE
From time to time we may change this privacy notice. If there are any
significant changes we will post updates on our website, applications or let
you know by email.
HOW TO CONTACT US
We welcome feedback and are happy to answer any questions you may have about
your data.
Please send any questions, comments or requests for more information to our
nominated representative and Data Protection Officer Keri Devine, who can be
contacted at dpo@warehousefashion.com.
This privacy notice was last updated on 5 August 2020 v1.1
Warehouse Fashion Online Limited,
Registered Company Number: 12579412,
UK VAT Number: 185 5874 61.
Hermes Parcel Shop is a parcel collection service, with over 4,500 nationwide
ParcelShops open from early until late, 7 days a week.
You can collect your order from your nearest Hermes Parcel Shop. Just bring your
collection code and ID with you when collecting your order.
Your order will be held at the store for 10 days, before being returned back to
us at boohoo. Delivery to your nearest ParcelShops will be between 12:00 and
18:00. You will receive regular SMS messages keeping you up to date on your
delivery. A form of identification will need to be produced when collecting the
parcel
ACCEPTABLE FORMS OF IDENTIFICATION
* Birth Certificate
* Citizen Card
* Customer Statement or Order Confirmation
* Foreign ID Card
* NI Card
* Passport
* Tenancy Agreement
* UK Biometric Card
* UK Driving License
* Utility Bill
ASDA TO YOU: CLICK & COLLECT TO AN ASDA STORE NEAR YOU
* Collect at a time convenient to you: shops are open 7 days a week.
* Once your order is ready for collection, you will receive an email.
* How to collect...
* Take your ID and your 'ready to collect' SMS to your chosen Asda store.
* Enter your order number into the self-serve kiosk or hand to a colleague in
store
* Your order will be held for 10 days after which it will be returned back to
boohoo.
HUBBOX: THE EASY TO USE PARCEL COLLECTION SERVICE, WITH OVER 4,200 LOCATIONS
ACROSS THE UK
* Simply select the HubBox Collect Point nearest to you
* You will receive a confirmation email once your order has been placed
* Once your order is ready for collection, you will receive an email with your
unique Collection Code. Please bring this with you or a form of ID with your
name
* Collect at a time convenient to you: shops are open 7 days a week until late
INPOST 24/7 PARCEL LOCKER
Collect your order from nearly 1,200 InPost lockers nationwide.
All InPost lockers are accessible 24/7 meaning no more queues or waiting in,
enabling you to collect your order at your earliest convenience in as little as
7 seconds! Simply choose the locker that’s most convenient for you - whether
that’s close to home, work, gym or another place you frequently visit. Your
order will be held in the locker for 72 hours.
All InPost lockers are accessible 24/7! Your order will be held in the locker
for 72 hours.
All InPost Lockers are in well lit, safe and secure areas with ample parking.
Locations include supermarkets, petrol forecourts and train stations.
All InPost Lockers are in well lit, safe and secure areas with ample parking.
To see how easy it is to collect your order see our video here.
To see how easy it is to collect your order see our video here.
Watch Video
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