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VIRTUAL EVENT


CX ACCELERATOR

Great businesses aren’t built on “good enough” service. In an environment that
demands resilience, we’ll help you chart the course. 


Our event is backed by hot-off-the-report findings. You’ll learn how to automate
smarter. Elevate your agents. And go down new routes to more connected
experiences. 


Keep the momentum. Your business is destined to go higher.

Watch now


THIS WAY TO THE EXPRESS LANE

We surveyed almost 5,000 CX leaders on what it takes to scale new heights in
customer experience. Discover new to-dos and fine tune them for your business. 
Everyone who registers will get access to the CX Accelerator workbook. Inside,
there are 12 activities to help you plot your next steps. Get strategic and
return to your team brimming with ideas.

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SPEAKERS

SARAH REED

Sr. Director Global Events, Zendesk



SOLU NWANZE

VP of Organizational Effectiveness, Zendesk



DAMIAN GONA

RVP of Worldwide Strategic Enterprise Sales, Zendesk



STEPHANIE DORMAN

Chief Customer Officer, Mediaocean



JARED LOMAN

VP of Customer Experience, Kajabi



KATE GARCIA

Senior Vice President, Commercial Sales, Zendesk



BRIAN BLUMENTHAL

AVP Customer Support, Inovalon



MARILEE BEAR

Senior Vice President, Enterprise Sales, Zendesk



ANKUR PRASAD

Director of Business Messaging, Meta



LISA PAINTER

Senior Director Customer Experience, Zendesk




OUR TOP PICKS

CHART YOUR WAY TO THE TOP

The research is in. The findings are collated. It’s time to raise the bar. Learn
about the three checkpoints for success we identified in the research, and how
to start identifying key focus areas for your business.

THE GLOBAL PERSPECTIVE 

Insights covering customer expectations, performance, agent experience, and
business operations - from around the world. As told by Damian Gona, Regional VP
of Worldwide Strategic Enterprise Sales at Zendesk. 

BECOMING A CX CHAMPION

Wherever you are on the CX maturity scale, there’s a few steps every business
can take to climb to the top. Learn about what actions you should be taking, and
listen to best practices from customers like Shopify, Hootsuite, and Mediaocean.
Bring your workbook and get ready to fill it with new ideas to take back to your
team.

HOT TOPICS, WITH KAJABI

Things are about to get heated. Jared Loman, VP of Customer Support at Kajabi,
turns up the temperature on topics like the future of automation, the role of
agents on the bottom line, and prioritized strategies. Watch the debate live,
moderated by Solu Nwanze, VP of Organizational Effectiveness at Zendesk.

BRING ON THE FUTURE, WITH STEPHANIE DORMAN

We can’t predict the future. But we’ve got the next best thing. Stephanie
Dorman, Chief Customer Officer at Mediaocean, shares her advice for navigating
uncertainty, pulling from over 20 years of experience leading CX
organizations.  

ASK THE EXPERT

Get live answers to your big and small questions. The top brains from our
Product, Community, and Education teams are ready to dive into the topics of
your choice. Visit the Ask the Expert booth anytime during the event—it will
also be open 30 mins before and after the event.