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Submitted URL: https://app.hello.zendesk.com/e/er?s=2136619493&lid=56479&elqTrackId=90ff2af6b40547b2a383579fb4f06796&elq=c75b7f50979441a5ad02...
Effective URL: https://hopin.com/events/cx-accelerator-amer/registration
Submission: On September 20 via api from US — Scanned from DE
Effective URL: https://hopin.com/events/cx-accelerator-amer/registration
Submission: On September 20 via api from US — Scanned from DE
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Live Now, live on Hopin! Have tickets? Join event Skip Navigation HomeAboutSpeakers Watch now VIRTUAL EVENT CX ACCELERATOR Great businesses aren’t built on “good enough” service. In an environment that demands resilience, we’ll help you chart the course. Our event is backed by hot-off-the-report findings. You’ll learn how to automate smarter. Elevate your agents. And go down new routes to more connected experiences. Keep the momentum. Your business is destined to go higher. Watch now THIS WAY TO THE EXPRESS LANE We surveyed almost 5,000 CX leaders on what it takes to scale new heights in customer experience. Discover new to-dos and fine tune them for your business. Everyone who registers will get access to the CX Accelerator workbook. Inside, there are 12 activities to help you plot your next steps. Get strategic and return to your team brimming with ideas. Watch now SPEAKERS SARAH REED Sr. Director Global Events, Zendesk SOLU NWANZE VP of Organizational Effectiveness, Zendesk DAMIAN GONA RVP of Worldwide Strategic Enterprise Sales, Zendesk STEPHANIE DORMAN Chief Customer Officer, Mediaocean JARED LOMAN VP of Customer Experience, Kajabi KATE GARCIA Senior Vice President, Commercial Sales, Zendesk BRIAN BLUMENTHAL AVP Customer Support, Inovalon MARILEE BEAR Senior Vice President, Enterprise Sales, Zendesk ANKUR PRASAD Director of Business Messaging, Meta LISA PAINTER Senior Director Customer Experience, Zendesk OUR TOP PICKS CHART YOUR WAY TO THE TOP The research is in. The findings are collated. It’s time to raise the bar. Learn about the three checkpoints for success we identified in the research, and how to start identifying key focus areas for your business. THE GLOBAL PERSPECTIVE Insights covering customer expectations, performance, agent experience, and business operations - from around the world. As told by Damian Gona, Regional VP of Worldwide Strategic Enterprise Sales at Zendesk. BECOMING A CX CHAMPION Wherever you are on the CX maturity scale, there’s a few steps every business can take to climb to the top. Learn about what actions you should be taking, and listen to best practices from customers like Shopify, Hootsuite, and Mediaocean. Bring your workbook and get ready to fill it with new ideas to take back to your team. HOT TOPICS, WITH KAJABI Things are about to get heated. Jared Loman, VP of Customer Support at Kajabi, turns up the temperature on topics like the future of automation, the role of agents on the bottom line, and prioritized strategies. Watch the debate live, moderated by Solu Nwanze, VP of Organizational Effectiveness at Zendesk. BRING ON THE FUTURE, WITH STEPHANIE DORMAN We can’t predict the future. But we’ve got the next best thing. Stephanie Dorman, Chief Customer Officer at Mediaocean, shares her advice for navigating uncertainty, pulling from over 20 years of experience leading CX organizations. ASK THE EXPERT Get live answers to your big and small questions. The top brains from our Product, Community, and Education teams are ready to dive into the topics of your choice. Visit the Ask the Expert booth anytime during the event—it will also be open 30 mins before and after the event.