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Text Content

Menu
   
 * Flowers
   * Seasonal Flowers
   * Native Flowers
   * Single Variety
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   * Shop By Occasion
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     * Food & Drinks
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     * Plants
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     * Shop All Gifts
   * Shop By Price
     * Under $100
     * $100 - $150
     * $150 - $200
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 * Hampers
 * Build your own
 * Where we deliver
   * NSW
     * Sydney
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     * Wollongong
   * VIC
     * Melbourne
     * Mornington Peninsula
     * Geelong
   * QLD
     * Brisbane
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Same-day delivery 7 days a week in Sydney, Wollongong, Central Coast, Melbourne,
Geelong, Mornington Peninsula, Brisbane, Gold Coast, Perth and Fremantle. Mon -
Sat for Adelaide. Order by 5pm for metro areas. National next day delivery for
all other locations.


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 * Flowers
    * Seasonal Flowers
    * Native Flowers
    * Single Variety
    * Roses
    * Sympathy Flowers
    * Flowers + Vase
    * Flower Subscriptions
    * Plants
    * Shop All Flowers

 * Gifts
   
   Shop By Occasion
   
    * Birthday
    * Sympathy
    * Celebration
    * Anniversary
   
    * Dessert Boxes
    * Explosion Boxes
    * Food & Drinks
    * Baby
   
    * Personalised Gifts
    * Plants
    * Shop All Gifts
   
   Shop By Price
   
    * Under $100
    * $100 - $150
    * $150 - $200
    * $200 and Above

 * Hampers
 * Build your own
 * Where we deliver
   
   Same Day Delivery
   
    * NSW
      
      * Sydney
      * Central Coast
      * Wollongong
   
    * VIC
      
      * Melbourne
      * Mornington Peninsula
      * Geelong
   
    * QLD
      
      * Brisbane
      * Gold Coast
   
    * WA
      
      * Perth
      * Fremantle
   
    * SA
      
      * Adelaide
   
   Next Day Delivery
   
    * Australia
      
      * Canberra
      * Tasmania
      * The rest of Australia



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FAQS





Here are a few little things you might like to know. If you have any questions
that aren't covered here please reach out via our Contact Us form or via phone
(03) 9071 2481






ORDERING QUESTIONS

Where is LVLY based?

We’re an online florist, with HQs located in Sydney (Alexandria), Melbourne
(Moorabbin), Brisbane (Moorooka), Adelaide (Daw Park) and Perth (Welshpool). All
of our orders are sent from these locations and we don’t have a physical shop
front to pick up orders, sorry!

We offer same-day delivery to the follow locations:

 * Sydney, Central Coast + Wollongong
 * Melbourne, Geelong + Mornington Peninsula
 * Brisbane + Gold Coast
 * Adelaide
 * Perth + Fremantle

For all other locations (national next day delivery), your order will be sent
from the closest HQ to your order, so if you order for regional NSW it will be
delivered from our LVLY Sydney HQ.

Where do you deliver?

We provide a same-day flower & gift delivery service, 7-days a week across
Melbourne, Geelong, Mornington Peninsula, Sydney, Central Coast, Wollongong,
Brisbane, Gold Coast, Perth and Fremantle. We service Adelaide with same-day
delivery Mon - Sat.

We provide a 1-4 day delivery service for all other locations (depending on
demand on our third party courier partner). Please check out the list of
suburbsthat we currently deliver to. If you would like to arrange a delivery to
a suburb that isn’t included on the list below please contact our Customer Care
team and we will provide a custom quote for you.

Can I send flowers to Tasmania?

We’re unable to send our trademark flowers to TAS due to plant & soil quarantine
regulations.

We have a great range of non-flower gifts to send to Tasmania instead – take a
lookhere.

I want to send an order to the Northern Territory

Unfortunately we're currently unable to dispatch orders to the Northern
Territory.

I want to request a certain colour of flowers

Unfortunately we don’t take specific colour requests for our posies, but we
promise your loved one will receive something beautiful!

Our LVLY Flower Jars are made up of locally grown, in-season flowers that are
typically in pastels with foliage. The LVLY Native Posy will be made up of a
mixture of Australian Native flowers with gum.

If you’re ordering a product that has a colour specified in the name, such as
red roses, you’ll receive the product in that colour. All other flowers will
vary based on seasonality, availability and delivery location.

How will my gift arrive?

All our flowers and gifts are sent out in one of our ‘Someone thinks you’re
awesome’ gift boxes.
Our flowers are wrapped in a special foam and compostable bag that keeps them
hydrated for up to 5 days, and placed carefully inside our trademark flower jar.
They are then positioned inside our custom designed flower box ready for their
journey! Any extra goodies that you choose will be placed carefully inside the
dedicated add-on sections within the flower box. We’ll then add our standard
white message card or you can upgrade to one of our LVLY greeting cards. We then
seal all our boxes with a sticker, pop the address label on and it’s ready to
make someone’s day!

How do I choose a jar quote?

We have 4 standard jar quote messages to choose from:

– Have a LVLY day
– You LVLY thing
– Sending LVLY vibes
– You LVLY F*cker

You’ll be given the option to choose a jar quote after you’ve filled in delivery
details.

If you’re ordering a personalised flower jar, you’ll be able to add in your own
message (up to 20 characters) on the product page.

What is the confetti throw?

You can add a confetti throw to your order as a finishing touch, you’ll find
this option within the user journey after you’ve added your selected product and
delivery details.

Our drivers don’t actually throw confetti in the face of the recipient, but our
lvly pick-packers will sprinkle paper confetti in the gift box before it is sent
out. It’s the perfect extra touch for b’days and celebrations!

I want to arrange a bulk delivery of gifts

We regularly work with iconic Australian brands to solve their corporate gifting
needs as well as organising bespoke flowers and gifts for weddings, events and
other special occasions.
Our team would love to hear from you! You can fill out the contact formand
they’ll be in touch with you shortly.

I want to write a longer message than the character limit

Our cards are only little which is why we have a 140-character limit, use them
wisely! If you are wanting to add a message that is a little longer you can make
use of the ‘from’ text field when entering in your message. If you want to write
a particularly long message please get in touchwith our Customer Care team and
we can see what we can do!

Product isn't adding to cart

A product doesn’t add to your cart until you’ve completed the 4 step user
journey.

First you need to select the product you want (including size) and then click
Next Step. You will then need to complete:
– Where: Recipient name and address
– When: Choose a delivery date on our calendar
– Who: Here you enter the ‘To’, ‘Short Message’ and ‘From’ that goes on the
message card
– LVLY touches: Optional finishing touches and upgrades like greeting cards and
confetti

Select ‘Add to cart’ and you will have the option to continue to checkout or add
another gift.

Can I select a time for my gift delivery?

We're unable to accept delivery time requests at the moment.

The good news is you’ll receive an SMS when your order is out for delivery with
a tracking link (same-day delivery locations only) so you can check the
estimated time of your delivery.

Orders are not delivered on a first ordered, first delivered basis. Our drivers
take a number of gifts with them at a time and their routes are optimised based
on clustered postcodes and completing their runs as fast as possible,
prioritising schools and businesses where we can.

We are based in Moorabbin (VIC), Alexandria (NSW), Daw Park (QLD) and Welshpool
(WA) –  typically the further away from these suburbs the later the delivery.

What special instructions should I provide?

The more information you can provide about the delivery location, the smoother
the delivery process and the less chance of re-delivery fees being incurred.
Please note: we cannot accomodate specific delivery time requests.

Business Address: Please provide the name of the business and whether the gift
should be delivered to reception, a loading dock or building concierge.

Residential Address: Please ensure that our drivers will be able to gain access
to the property. If the address is within a secure building please ensure that
the recipient will be home on the day of delivery or alternatively specify a
safe location where the gift can be left. If our drivers cannot leave the gift
in a safe location they will be returned to LVLY HQ and a re-delivery fee will
apply.

I just missed the order cut off, can I still get a delivery out for today?

Our order cut-off time varies by location and our drivers are ready and waiting
just after each cut off time to take their group of deliveries. Unfortunately we
cannot accommodate late orders, but we do deliver 7-days a week so there’s
always the next day.

Applying coupon codes

Become a LVLY VIP to get exclusive offers, free gifts and find out about new
products before anyone else. You can sign up in our footer below!

If you’ve got a discount or coupon code you’d like to use, you can enter it in
the coupon box at checkout. On mobile, you can find this by clicking the 'Show
order summary' dropdown. If you’re having trouble getting your code to work be
sure to check the terms and conditions of your offer and the expiration date.
Remember you can only use one coupon at a time!

Unfortunately, if you forget to add a code we cannot refund this
retrospectively.

Problems using the website

I’m sorry to hear our website is playing games with you – that is not what we
want! We suggest checking your internet connection, trying a Chrome browser and
triple check you’ve selected or filled in all the required fields when ordering.

If you’re still having issues, then please do get in touch with our Customer
Care team. So we can help you quickly please provide as much detail as possible;
the type of device you’re using, any error messages, where on the site you’re
encountering the problem, and what you’re trying to do.

How do I cancel my order?

If you’d like to cancel your order, we’ll need at least 24 hours notice to
cancel and provide a refund.

If you want to cancel with less than 24hours notice, we’ll provide you with a
store credit.

We cannot cancel your order if it has already been dispatched and is out for
delivery. If you need to update a delivery address, contact details or message
in the card, please contact our LVLY customer service team and they’ll be able
to help out. 

How can I make changes to my order?

You can update your delivery date, message, delivery address and recipient name.
Please notify us of any mistakes or updates as soon as possible via our Contact
Us form.

If an incorrect delivery address or incorrect delivery name has been supplied
and we have already dispatched the gift, a re-delivery fee will apply.
Re-delivery fees are quoted on a case by case basis depending on delivery
suburb. Gifts cannot be re-dispatched until payment has been confirmed.
We can only guarantee changes that are made at least 24 hours before your
delivery date, but always give it a try and let our Customer Care team know and
we can see what we can do!

I didn’t get my order confirmation email

Sometimes our confirmations can get sent to junk or spam folders, have a slight
delay in landing in your inbox, or you may have entered your email address
incorrectly. If you saw the screen that said ‘Thanks for your order’ with an
order number then we will have definitely received your order.
If you’re worried you can get in touchwith our Customer Care team.

Does someone need to be home to receive their gift?

LVLY don’t require a signature for delivery. We add an authority to leave on all
our deliveries, and our couriers will often leave the gift somewhere safe if
noone is there to accept them. We trust our drivers to keep your order safe and
provide them with training covering what to do in the event someone isn’t home
like tuck the box in a safe spot, leave with a neighbour, ensure it can’t be
seen from the front footpath, leave with the concierge or mailroom. Our same day
couriers will often call our customer care team so we can workshop problems on
the spot.

If no one is home and our courier can’t find a safe spot for the gift to be left
then they will have to continue on with the rest of their deliveries and take
your gift back to LVLY HQ, or if it is a national delivery it will be taken to
the local post office with a card left.

Can you send me a photo of the gift before you send it?

Our team of lvly pick packers are hard at it packing gifts to make people’s day
all around Australia.

Unfortunately we cannot accommodate this.


FLOWER QUESTIONS

How big are your flower posies?

Our seasonal and native flower posies come in three sizes – Classic, Large, and
Luxe. The difference in size is as follows:

Classic Posy – 750ml jar, total arrangement height 25cm approx
Large Posy – 750ml jar, total arrangement height 35cm approx
Luxe Posy – 1ltr jar, total arrangement height 45cm approx

Our dried flower arrangements come in three sizes also – Mini, Medium, and Luxe.
The difference in size is as follows:

Mini Dried Posy – arrangement is approx 22cm (h) x 12cm (w)
Medium Dried Posy – arrangement is approx 30cm (h) x 20cm (w)
Luxe Dried Posy – arrangement is approx 40cm (h) x 27cm (w)



How do I know what the flowers will look like?

If you’re sending your posy to one of our same day delivery zones – Melbourne,
Geelong, Mornington Peninsula, Sydney, Blue Mountains, Central Coast,
Wollongong, Brisbane, Gold coast or Adelaide – we have two styles of posies that
you can buy – our LVLY Flower Jars product and our LVLY Native Posy product. The
LVLY Flower Jars are made up of locally grown, in-season flowers that are
typically in pastels with foliage. The LVLY Native Posy will be made up of a
mixture of Australian Native flowers with gum.

If you’re postcode falls under our national next day zone then the posy will be
a native arrangement and look similar to the LVLY Native Posy product.
Check whether your postcode in considered metro on our Where we deliver page.

Why are some flower products only showing natives?

If your postcode falls under our national next day service it will leave our
LVLY HQ and be sent via the post. We want to ensure the longevity of your
flowers which is why we use native posies for all overnight deliveries.
Check your postcode via our Where we deliverpage.

How long do your flower posies last?

With proper care, our flowers will usually last 7 days. However, some of our
LVLY posies have lasted up to two weeks. Different flowers naturally have
differing lifespans but we try to always include varieties that we’re sure will
last the distance.
Our native posies can last for a lot longer with some of the varieties, like the
proteas, able to be dried out and last a lifetime!

Where are the flowers coming from?

For all metro deliveries we have teams in Melbourne, Sydney, Brisbane and
Adelaide making your posies fresh daily. Our national deliveries are sent from
one of our locations above, based on the closest LVLY HQ to your delivery
address.

Did you know 40% of flowers sold in Australia are imported? Our Paddock to Posy
promise means we strive to buy Australian grown flowers for our arrangements.
That means less pesticides, less flower miles and longer lasting flowers.

The flowers don't look great

Our flowers are made fresh daily and our florists take great pride in making
sure all our posies leave LVLY HQ looking as beautiful as possible.
All our posies are sent out in our custom designed flower box and wrapped in a
special foam that can keep them hydrated for up to 5 days. However, when they
arrive to you they may appear a little droopy or squashed – never fear! They’ll
just be a little thirsty. Trim the ends of the stems and fill your flower jar up
with some water and after a good overnight drink they’ll perk right up!
If your posy has broken or damaged stems then this is not what we want! Our
boxes have been designed to protect your posy whilst it’s on the way to you but
occasionally they can have a bad journey. We exist to make people’s day, that’s
why if you’re not 100% satisfied we promise to make it right. We’re a persistent
bunch and won’t stop until you’re happy! Reach out to our Customer Care team
here.

The roses look brown!

Our roses are delivered with the guard petals still attached to protect them
during transit. They may appear slightly brown or lighter in colour, this is
completely normal! If you gently remove the outer 2-3 petals you’ll find the new
and soft petals inside.

The posy doesn't look like the pictures

We’re committed to our Paddock to Posy promise in supporting local Australian
growers which means specific varieties of flowers may differ each week based on
seasonality and availability. We try our best to match what you see on the site
but sometimes we will have to substitute colour or varieties. We always ensure
we will send something similar and just as lvly!

How can I get my flowers to last longer?

Great question! Here’s a few tips and tricks that you can try to keep your
flowers living longer.
– Remove all lower leaves from flowers so they aren’t in the water
– Trim the stems regularly
– Change the water every other day
– Avoid direct sunlight and choose a draft-free area
– Add a tablespoon of sugar to the water. The sugar will help nourish the
flowers and promote opening of the blooms
– If you really want to get the most out of your posy, pop them in the fridge
overnight! Flowers like to stay nice and cool and it’s thought the low temps
help slow the ageing.

Are the flowers harmful to animals?

Whilst our dedicated floristry team take great care not to use flowers that are
known to be lethal in toxicity to pets, occasionally your pet might have a
reaction to a flower that may leave them feeling unwell.  We always recommend to
keep flowers out of reach from both pets and children to avoid any averse
effects.


DELIVERY QUESTIONS

Delivery fees explained

Same-day hand-delivered fee from $22.95
This is our hand-delivered same-day fee, so if you selected to deliver your LVLY
gift on the same-day, this is our premium service. It’s reliable, fast and means
you don’t have to worry about postal delays. Our same-day delivery service means
your lucky recipient gets their gift on the same day you ordered it.

Order in advance, same-day hand-delivered fee from $22.95
If you order in advance, our premium advanced delivery fee applies. This is
because we pick, pack and deliver your order on your selected delivery date for
your lucky recipient. We love that you are organised and order in advance (go
you!) however the same process hand-delivered process applies to your delivery.

National delivery fee – between $20.95 – $24.95
If you are placing an order for someone who lives outside of metro areas,
our national delivery fee applies.  All national orders are sent in our
custom-designed flower box which keeps posies hydrated and safe during
transit. 98% of national deliveries are arriving within one working day but can
take up to 3 working days depending on our courier partners, so please take this
into account when you select your chosen delivery date.

Do you deliver to hospitals?

Yes we do! Our couriers will deliver to the ward where possible or closest
receptionist, if available. We cannot guarantee they will be delivered directly
to patients or staff as each hospital have different rules and protocol.
It’s important to include a ward and bed number if you’re sending to a hospital
to give us the best chance of a successful delivery. Be sure to check they
haven’t been discharged before ordering!

In saying this due to the COVID-19 situation and the constant changes we
continue to find more and more hospitals are refusing to accept deliveries.
It can also be dependent on the driver’s discretion as they are entitled to
refuse to deliver to hospitals too. We recommend sending to a residential
address instead or confirming with the hospital that they are still accepting
deliveries before you place your order.

Which days do you deliver?

We trade 7 days a week for Melbourne, Geelong, Mornington Peninsula, Sydney,
Central Coast, Wollongong, Brisbane, Gold Coast, Perth and Fremantle. We trade
Mon - Sat for Adelaide.

For all national deliveries, we dispatch orders from Monday – Friday across all
locations.


The order cut off is 5PM if not sold out prior for Melbourne, Sydney and
Brisbane.

The order cut off is 2PM if not sold out prior for Geelong, Mornington
Peninsula, Gold Coast and Adelaide (Mon – Fri. 12PM on Sat / Sun)

For Perth, Fremantle the order cut off time is 3PM AWST.

The order cut off time is 10:30AM if not sold out prior for Wollongong and
Central Coast.

To check if your delivery suburb falls into a metro zone please use the postcode
checker here.

Why do some dates appear greyed out on the calendar?

When selecting a delivery date on the calendar, you may see certain dates that
are grayed out or unavailable. It could be due to either of the following:
– Delivery days: We cannot deliver on weekends or public holidays for national
orders, or on Sundays in Adelaide metro. We are closed for delivery on Good
Friday, ANZAC Day and Christmas Day.
– Order deadline: You may have missed our 2PM/ 5PM order cut-off so the date is
now greyed out. The calendar will default to the next available delivery date
for you.
– Processing: We require a certain time period to process an order depending on
whether it goes via our overnight service or same day service.
– Inventory: Unfortunately we may have sold out of posies for that date in your
location, the next available date will default in the calendar for you.

What is the delivery cost for my order?

Delivery costs start from $22.95 but prices vary by zone and suburb.


Our same day delivery service covers metro Melbourne, Geelong, Mornington
Peninsula, Sydney, Central Coast, Wollongong, Brisbane, Gold Coast, Adelaide,
Perth and Fremantle. Other delivery locations will be serviced with our next day
delivery option.

The delivery cost will be added to your order during the checkout process and
the price you pay is determined by the delivery postcode you enter. You can
check your postcode via our Where we deliver page. For a custom quote to a
delivery zone that we don’t currently service, please reach out to our Customer
Care team.

Where is my delivery?

As soon as your delivery has left LVLY HQ we’ll send you an email and SMS
notification with an estimated delivery window. Remember our drivers are picking
up orders right up until 5.15PM so you may not receive your notification until
then.

Didn’t receive a notification? Check your mobile and email entered were correct
on your order confirmation and get in touch with our Customer Care team.

How do I know when my gift has been delivered?

You will receive a delivery confirmation email to confirm that your gift has
been delivered. Please remember that our delivery partners are busy delivering
gifts all day long until 9PM. This means you may not receive a confirmation
email until after 9PM.

Can I track my delivery or get an ETA?

You will receive a SMS and email notification once your gift has left LVLY HQ
with an estimated delivery window. Remember this is just a guide, our couriers
take a number of deliveries at once and their route can be affected by weather,
traffic and difficult deliveries.

You will then receive another SMS and email notification once your gift has been
successfully delivered.

What happens if I provide incorrect delivery instructions?

If you provide us with an incorrect address or an incorrect name we cannot
accept responsibility for the failed delivery. We will arrange to re-deliver but
a re-delivery fee will be incurred. If the gift includes flowers, we may not be
able to re-deliver the same flower posy and will need to charge 50% of the
original order cost plus the re-delivery fee.

I received a notification to say my gift has been delivered when it’s not.

We’re really sorry to hear that there has been a problem with your order, we
hate it when things don’t go to plan. Sometimes when things go missing, it’s
worth double checking that the gift hasn’t been:
– Left with a next door neighbour – sometime’s this happens if there’s no-one at
home and no safe place to leave.
– Left at reception, a concierge desk or mail room – this often happens when a
gift is delivered to a business, hospital or school address.
– That the name and address provided is absolutely correct
– If a card has been left in the letterbox or tucked somewhere stating it’s been
taken to the local post office

If it still can’t be found after trying the above, reach out to our Customer
Care Team and we can look into it immediately for you.

My order is late!

We are terribly disappointed that there has been a delay with your gift reaching
its intended destination and will do everything we can to resolve this with you.

Same day metro deliveries:
We deliver right up until 9PM, if it’s getting late in the day and we have not
yet received a confirmation from our delivery partners to say that your gift has
been delivered we will launch an investigation. Typically there might be a
slight delay due to traffic conditions, weather, or difficult deliveries. If the
recipient isn’t home and there is nowhere safe to leave, you may get a call
directly from our delivery provider.

National next day deliveries:
Our business prides itself on making people’s day and it’s extremely frustrating
when we encounter problems with delivery partners. In a very small number of
cases it could be delivered the next business day after your chosen date.
However if your delivery hasn’t arrived on the third day, please do get in
touch.
Since they’re native flowers and we pack our posies to withstand a long journey,
more than likely they’ll arrive in top condition even with a 1-2 day delay.
They’ll need a quick stem trim and water, but within a few hours your flowers
should perk right up!
We know timing is just as important as the gift themselves so if we don’t hit it
out of the ball park please let us know.

My order wasn't delivered - what now?

Oh no! Sometimes these things happen and our drivers are unable to deliver your
gift.

Please reach out to our LVLY customer service teamASAP who will be able to
investigate this further.

In some cases, we may need to charge a redelivery fee. Please see our terms and
conditions for further details. If you have any further questions, please
contact our LVLY Customer Service team who will be more than happy to help.

Do you deliver to PO boxes?

As our third party courier provider isn’t associated with Australia Post, we are
unable to deliver to PO boxes across our same day delivery area encompassing
Melbourne, Geelong, Mornington Peninsula, Sydney, Central Coast, Wollongong,
Brisbane, Gold Coast, Adelaide, Perth and Fremantle. We have our highest success
rate when delivering to business addresses. If your delivery is to an apartment
we recommend you check first if someone will be home to accept the delivery.

Why did my gift get delivered directly to the post office?

While Startrack and AusPost do their best to deliver all of our national parcels
door to door, there are some regional and rural areas where gifts may be
delivered directly to the post office.

This is most likely for delivery addresses that regularly collect mail from
their local post office or have tricky access to their property.

In these instances the recipient will get a card to notify them they have a
delivery for collection and you will also receive an email update from Startrack
or Toll letting you know as well.

Unfortunately we are unable to arrange a redelivery in this instance.

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In the spirit of reconciliation, LVLY acknowledges the Traditional Custodians of
country throughout Australia and their connections to land, sea and community.
We pay our respect to their elders past and present and extend that respect to
all Aboriginal and Torres Strait Islander peoples today.

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