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Effective date

October 16, 2023


LOBLAW PRIVACY POLICY

Loblaw Privacy Policy

At Loblaw Companies Limited, we respect your privacy and take great care in
protecting your personal information. As a leading Canadian retailer, with
operations spanning across the retail, health, and financial industries, we have
millions of customers interacting with us each week – in our stores and through
our websites and mobile applications. Through these interactions, our customers
entrust us with their personal information.

Canadians rely on us to safeguard this information and ensure its responsible
collection and use. To do so, we have committed to the following principles:

 1. We will be transparent about how we handle your personal information and our
    privacy practices

 2. We will use your personal information to benefit you and enhance your
    customer experience

 3. We will protect your personal information and handle it responsibly

We also want to be transparent about how you can help manage your privacy and
information, so you can make informed decisions.

Here's our full privacy policy and associated product/service-specific notices
which describe our privacy practices in more detail:

LOBLAW PRIVACY POLICY

How Loblaw manages and protects your personal information, and your privacy
choices.

View policy

LOYALTY

How we manage and protect your personal information if you are a PC Optimum
member and/or PC Insiders subscriber.

View notice

HEALTH AND WELLNESS

How we manage and protect your personal information when you receive healthcare
services or use our PC Health offerings.

View notice

INTEREST-BASED ADVERTISING AND MEDIA

How we use personal information to provide tailored advertisements, and your
privacy choices.

View notice

PC FINANCIAL

How we manage and protect your personal information if you have a PC Bank
product, such as a credit card.

View notice

PC INSURANCE

How we manage and protect your personal information if you purchase PC home or
auto insurance.

View notice


HOW DO I KNOW IF THERE ARE CHANGES TO THE PRIVACY POLICY?

We may make changes to this policy from time to time. Any changes we make will
become effective when we post a modified version of the policy on this webpage.
If we make any material changes to the policy, we will post a notice on our
websites. By continuing to participate in our programs, and/or use our services
or purchase our products after the modified version of the policy has been
posted, you are accepting the changes to the policy, subject to any additional
requirements which may apply. If you do not agree to the changes in our policy,
it is your responsibility to stop participating in our programs, and/or using
our services or purchasing our products. It is your obligation to ensure that
you read, understand, and agree to the latest version of the policy. The
“Effective Date” at the top of the policy indicates when it was last updated.


WHO DO I CONTACT WITH PRIVACY QUESTIONS?

We have appointed dedicated Privacy Officers for Loblaw and for PC Financial
respectively who are responsible for overseeing our privacy program and ensuring
compliance with applicable privacy laws and regulations. If you have any
questions about how we handle your personal information, please contact the
appropriate Privacy Office noted below. If you have a program, product, service,
or are participating in a promotion, contest or event that is offered by us with
a third party, the third party may hold your personal information. If you have
any questions or concerns, we will direct you to the appropriate party so that
you may make enquiries as to that party’s privacy policies and practices. For
all privacy related questions (excluding financial services):


LOBLAW CORPORATE OFFICE - PRIVACY OFFICE:

Attention: Chief Privacy Officer, Loblaw Email: loblawprivacy@loblaw.ca(Open in
a new tab) Phone: 1-855-416-1244(Open in a new tab) Address: Loblaw Privacy
Office, 1 President’s Choice Circle, Brampton, ON L6Y 5S5

For privacy questions related to our financial services:


PC FINANCIAL PRIVACY OFFICE:

Attention: Chief Privacy Officer, PC Financial Email:
privacy@pcfinancial.ca(Open in a new tab) President's Choice Financial Phone:
1-866-639-0012(Open in a new tab) Address: President’s Choice Financial, 600-500
Lakeshore Blvd. West Toronto, ON M5V 2V9

For privacy questions related to Lifemark Health Corp.:


PRIVACY OFFICER – LIFEMARK HEALTH GROUP:

Email: privacyofficer@lifemark.ca(Open in a new tab)

Phone: 1-866-446-3080(Open in a new tab)

Address: 243 Consumers Rd, 12th floor North York, Ontario M2J 4W8


HAVE QUESTIONS?

Contact us

pr@loblaw.ca(Open in a new tab)
1-905-459-2500(Open in a new tab)

(Open in a new tab)(Open in a new tab)(Open in a new tab)


®/TM Trademarks of Loblaws Inc., used under license. © Loblaw Companies Ltd.

About
Who we are
What we do
COVID-19
Careers
Life at Loblaw
Working with us
Find jobs(Open in a new tab)
News
Our stories
Releases and statements
Investors
Overview
Financial reports
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