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Effective URL: https://www.axs.com/faq
Submission: On February 22 via manual from PH — Scanned from DE
Effective URL: https://www.axs.com/faq
Submission: On February 22 via manual from PH — Scanned from DE
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<div class="cleaner"></div>
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<h3 class="heading">Create an AXS.com account</h3>
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<h3 class="heading" data-reactid-axsid=".0.1.4.0.1.0.0">Create an AXS.com account</h3>
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<h3 class="heading" data-reactid-axsid=".0.1.5.0.1.0.0">Create an AXS.com account</h3>
<div data-reactid-axsid=".0.1.5.0.1.0.1"></div>
</form>Text Content
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location Los Angeles , CA
Location
location
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EVENTS. TICKETS. MOMENTS.
Enter events with a quick scan of the simple and secure AXS Mobile ID using the
AXS app for iOS and Android. Transfer tickets to friends and family, sell your
tickets, and discover your next live event.
FREQUENTLY ASKED QUESTIONS
AXS MOBILE ID
What is AXS Mobile ID?
AXS Mobile ID is a digital ticket you use with your phone. This revolving QR
code resets every 60 seconds to ensure the most secure ticketing experience for
fans.
Do I need the AXS app to access my tickets?
Yes. Our patented AXS Mobile ID is the most secure form of ticketing on the
market and ensures our fans have a trusted experience. Because of its unique
design, the AXS Mobile ID cannot be sent through a standard email, so we use the
AXS App to host this technology.
How can I see my AXS Mobile ID?
After you log into the AXS app, you can pull up your AXS Mobile ID in a few
different ways. Tapping the ticket icon in the bottom menu will automatically
pull up your AXS Mobile ID or show you a list of your upcoming events which you
can select individually. You can also tap the middle icon in the bottom menu to
view your AXS Mobile ID.
Can I customize my AXS Mobile ID?
Yes! Tap the account icon on the far right of the bottom menu. Then tap
“Customize” and you’ll be taken to your AXS Mobile ID. On the top of the screen,
you’ll see different color options to personalize your ID.
ENTERING YOUR EVENT
How do I get into the venue?
When you arrive at the venue, open your AXS app and tap the ticket icon at the
bottom of the screen. Select your event and your AXS Mobile ID will display.
Then, simply show your mobile device to the gate associate to be scanned in.
Additionally, you can tap the middle icon in the bottom menu to pull up your AXS
Mobile ID.
Do I need to do anything before my event?
We recommend downloading the app before your event date and getting all logged
in to save time at the event. That way, when you arrive at the venue, all you
have to do is open the app, scan your AXS Mobile ID, and that’s it!
Do I need Wi-Fi?
Nope! Your tickets will display in your AXS app on event day whether you’re
connected to wi-fi or not. However, most venues will have wifi available.
What if my phone is lost or dead?
If your phone is lost or dead at the event or you run into any other trouble -
bring your ID, the credit card you used for the ticket purchase, and a copy of
the confirmation email to the Box Office staff. It’s best to arrive early to
ensure you don’t miss the event, but the venue staff will get you squared away.
YOUR AXS ACCOUNT
How do I create an account?
If you’ve already purchased tickets, your account will be under the email
address you used to complete the purchase (this is also where your confirmation
email was sent).
Otherwise, visit AXS.com and click the “Sign In” button at the top of the page.
Select the “Create Account” option and input your information and follow the
steps. On the AXS app, you’ll see the option to “Create Account” right on the
main screen the first time you open the app.
How do I reset my password?
You can reset your password either through the AXS app or at AXS.com. On either
platform, click or tap “Sign In” then “Forgot password” and follow the steps to
reset your password using the email address linked to your AXS account.
I logged in, but don't see my tickets?
After you purchased tickets, you’ll be sent a confirmation email which will have
additional information on when you can expect your tickets to arrive in your
account. Keep in mind that some events will need additional time to process
orders, so tickets might not show up in your account immediately.
If you’re still not seeing your tickets, be sure to double-check you're using
the same email you used to make your purchase (where your confirmation email was
sent). If you used the Facebook login option, you'll use your Facebook
credentials. If your email is correct, a password reset might do the trick. If
you've bought tickets with AXS in the past, your account will be under the email
you used then.
I think I have two AXS accounts — what do I do?
Don’t worry! Our Support Team is available to help. You can contact them via
Live Chat or Submit a Request for help HERE.
AXS OFFICIAL RESALE & SELLING YOUR TICKETS
What is AXS Official Resale?
AXS Official Resale gives fans a safe, simple, and official way to buy and sell
tickets. If fans have tickets from AXS but can’t make it to an event, they can
sell their tickets at a fair price. As the official ticket source for our
events, AXS also guarantees every ticket is 100% valid. Buying resale tickets
from other fans with AXS is safe, simple, and worry-free.
How can I see Resale tickets for an event?
Resale tickets are available for many events and you’ll see them alongside
standard tickets on the seat map. All of your options – standard, resale, and
VIP – will appear in one spot, making it easier than ever to get the perfect
tickets for your must-see events.
How do I sell my tickets?
If you can’t make it to an event and your ticket is eligible for resale, you can
list your tickets for other fans to buy (note that not all events allow the
option to resell, this will depend on the policies set by the event/promoter).
You can easily list your tickets for sale on AXS by following these steps:
* Sign in to your account
* Select the event under “Your Events”
* Click or tap “Sell Tickets” (which will appear if your tickets are eligible)
* Select tickets to list, enter your price, and set your listing options
* Review the details and list your tickets
How do I transfer my funds to my bank account?
When your tickets sell, we’ll email to let you know. You will see the
appropriate funds in your AXS account and after the event takes place, you’ll be
eligible to receive your payout (the selling price of the ticket less the resale
fee). Follow these simple steps to transfer the money to your selected financial
institution.
On desktop:
1. Sign in to your account on AXS.com
2. Click on "Your Account" and select the "Payments" tab
3. Click "Transfer Money"
4. Enter a transfer amount and select transfer destination
5. Review and complete the transfer
After you complete the transfer, the money will be in your bank account in 7-10
business days.
NOTE: Please do not attempt to transfer money before the event takes place or
your transfer request will be canceled.
TRANSFERRING TICKETS
How do I transfer a ticket I bought for a friend?
Transferring tickets to others is easy! If your friend already has an AXS
account, use the email address associated with their account. Otherwise, send it
to the email address they prefer and they will receive a transfer confirmation
email with steps on creating an AXS account.
To transfer tickets:
* Sign in to your account
* Select the event under “Your Events”
* Click on “Transfer”
* Enter the recipient's first name, last name, and email address
* Click “Continue”
* Review the information is correct and tap 'Transfer'
The recipient will receive an email with a link to click to get their tickets
and, if they haven’t already, to download and install the AXS app.
Tickets were transferred to me, how do I accept them?
If you already have an AXS account, the tickets will automatically be sent to
your account! Just double-check your friend uses the email address associated
with your AXS account!
If you don’t have an AXS account yet, no worries! You’ll receive a transfer
confirmation email to the email address your friend transferred the tickets to,
and from there follow the steps to create an account. Otherwise, you can go to
AXS.com or the AXS app and select the “Create Account” option and create an
account using the email address your friend sent the tickets to and you’ll see
the tickets in your accounts!
Are there tickets that cannot be transferred?
Some events and promoters will set limitations on the transferability of
tickets. This will entirely depend on the event/promoter, but if your tickets
are eligible for Transfer, you’ll see a “Transfer” option when you view your
tickets under “Your events.”
Can I share screenshots of digital tickets to friends?
No – AXS Mobile ID tickets include a mechanism that ensures the tickets cannot
be copied or screenshot, as part of this, the barcode changes within the AXS app
every few seconds.
Instead, you can Transfer tickets to your friend’s AXS account so they can
access their own AXS Mobile ID and enter the event.
What if I transferred tickets to the wrong email?
You can recall transferred tickets as long as the tickets have not been claimed.
The "Recall Tickets" button will display when tickets have not been claimed.
If tickets were transferred to a valid email associated with an existing AXS
account, the tickets will automatically be claimed.
STILL NEED HELP?
AXS is committed to giving fans a great experience when it comes to ticketing
for live events. If you need additional assistance, please visit our support
center for help via live chat.
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