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Text Content

#CACES Conversational AI & Customer Experience Summit

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Tickets


Summit 23rd & 24th November Munich Germany 2023 Altrusia Tech Summit 2nd Annual
Europe
&
Conversational AI Customer Experience Tickets Sponsorship 40% discount on all
event passes! Enroll today and enjoy savings until September 9th, 2023. Scroll
down


ABOUT
THE EVENT



✓ Chatbots
✓ Voice Tech

✓ Virtual Assistant
✓ Conversational Design


88
Days
14
Hours
11
Minutes
06
Seconds

Human communication has significantly transformed since our existence, from
making abnormal noises and non-verbal gestures to facial expressions and precise
language; we have diverse forms of communication. Conversations between humans
and machines can be complex, as there are certain drawbacks, such as a lack of a
humane touch, context flow, and a natural-sounding response. Conversational AI
goes above and beyond basic answering and standard text messaging it interprets
text and speech with the help of natural language processing, automated speech
recognition, advanced dialog management, deep learning, and machine learning has
the ability to engage in human-like dialogue, capturing context and providing
intelligent responses.

Present-day AI-integrated chatbots possess the ability to have a complete
dialogue with humans, offering them the essence of human understanding. These
advanced chatbots have enhanced the customer service experience and are
currently expanding into numerous industries. For brands tasked with upgrading
their customer experience by driving personalization and efficiency,
Conversational AI is the key to achieving these objectives.

Conversational AI & Customer Experience is a 2-day networking event that will
invite visionary speakers, industry experts, innovative chatbots, and
conversational AI technology providers on one platform and facilitate the
discussion pertaining to the current trends, Future Innovation, Policies, and
Regulations in the field of Conversational AI.

Request for Agenda


KEY DISCUSSIONS

23 & 24 Nov / Germany FEATURED





Automating Repetitive Processes, Reducing Operational Cost, and Improving the
Overall Customer’s Banking Experience. From managing payments, collecting and
sharing documents, collecting feedback to upselling and cross selling, sending
reminders and notifications, improving conversions, and even detecting fraud,
Conversational AI has a huge impact on the Banking and Financial Services
Industry. The implementation of the conversational AI technology is a boon for
the Banks as well as to the customers. Enhancing Retails Customer Experience
with Conversational AI As customers are getting comfortable with Online
messaging and digital living, Conversational Commerce is emerging as an
excellent gateway for delivering customers with personalized shopping experience
and increasing overall productivity for brands. Businesses with Conversational
AI have seen considerable improvements in Sales and decrease in customer call
volumes as it helps them in lead generation, Customer engagement, customer
service, order processing, Order Tracking, In-store assistant, and many more.
Offering Personalized and Innovative experience to users through different
stages of customer journey using Conversational AI Conversational AI can perform
various processes for the Automotive industry starting from Lead generation to
Assisting customers on road. It can also help customers in getting vehicle
information, purchasing assistance, Charging station information, dealership
information, Connected vehicle and many more. Transforming the interactions
between Institutions and Students with Conversational AI According to the World
Economic Forum, the global education technology investment had marked the
highest growth before the pandemic, hitting $18.66 Billion. The overall
marketplace of Online education is expected to reach $350 Billion by 2025.
Conversational AI can make the education process interesting for students by
providing them with personalized learning, AI-Powered Teaching Assistant, Better
and Quicker Support, Improving Academic performance, Personal Coaches, Study
Buddy, and many more. Unburdening the hectic lives of healthcare workers and
impacting the human lives in the most meaningful way with Conversational AI. No
other industry is riper and has more impact creating opportunities for
Conversational AI than Healthcare. Use cases of Conversational AI in
Pharmaceuticals and healthcare industry include Information dispersal, Symptoms
checker, Patients Screening, Automated Appointment booking, Automated
Prescription management, Patient engagement, Complaints handling, Providing
information regarding Drugs and devices, Alerting patient with immediate
attention, Analytics, and many more.
01. Banking & Financial Services

02. Retail & eCommerce

03. Automotive

04. Education Technology

05. Pharma & Healthcare


FIND OUT


WHY
SHOULD YOU ATTEND?



WHY WE ARE
BEST CHOICE?


Expert speakers
Great Networking Opportunity
Explore Innovative Technologies
Inspiration Meetings
And many more.


GREAT NETWORKING & LEARNING OPPORTUNITY:

Our events are the lineup of elite speakers and the most innovative startups
around the world. Our event can help you equip with the tools and skills which
cannot be taught in-house or online. The focused nature of learning at our
conference allows you to dig deeper with the understanding of your topic of
interest. 


START UP BOOSTER PLATFORM:

We embrace innovation and support innovative start-ups that can disrupt the
industry. Through our events, we help startups connect with VCs, Mentors, and
potential clientele from the corresponding industries. To ensure that your
organization has maximum visibility at the event, we offer customized packages
that include product showcasing, Keynote slot, marketing campaigns, and many
more. 


INTELLIGENT EVENT APPLICATION:

Our Intelligent Event application offers the best networking opportunity. A
one-stop solution where you can connect with like-minded people, share files,
brainstorm ideas, and leave with enhanced knowledge and skills. 

FIND OUT


WHO
SHOULD ATTEND?

CXOS, VPS, DIRECTORS, HEADS, & MANAGERS OF:


 * Digital Transformation & Strategy
 * Marketing 
 * Technology
 * Innovation
 * Brand Management
 * Product 
 * Customer Experience
 * Customer Success
 * Designer and Researcher
 * Solutions Delivery
 * ICT Architecture & Engineering

 * Speech Applications Research
 * Enterprise CRM Architect
 * Audio Signal Processing
 * Customer Service
 * Client Services
 * Operations
 * Call Center 
 *  Sales 
 * General Manager
 * Artificial Intelligence
 * Data Scientists


TOPICS TO BE COVERED



Conversational User Interface

Voice Technology

Conversational Design

Sentiment analysis

Intent Analysis

Text to Speech

Speech to Text

Virtual Agents

Chatbots

Customer Service Automation

Regulation

Conversational IVR

Fraud Detection

Digital Healthcare

Customer Experience

Virtual Assistants

Ethics

Automatic Speech Recognition

Conversational Commerce

Call Centre Automation

Dialogue Management

Conversational Banking

Natural Language Process

Contact Center Automation

Robo Advisors

Digital Humans

Personalized Finance Management

Generative AI 

 LLM




SPEAKERS



MICHAEL MCTEAR

EMERITUS PROFESSOR

Ulster University



CARLOS GUILHERME FRIAS

DIGITAL TRANSFORMATION LEADER

Millennium bcp



AMIN JAMALZADEH

HEAD OF DATA SCIENCE

Zalando



PANKHURI BANSAL

BLOCKCHAIN & AI EXPERT

United Nations



HIGOR BOCONCELO

SENIOR UX WRITER

HelloFresh



ZAHRA KOLAGAR

NLP DATA SCIENTIST

Fraunhofer IIS



ALEKSANDRA BRDAR TURK

DIRECTOR BANKING OPERATIONS

Nova KBM



JOAO SIMOES

HEAD OF DIGITAL CARE TRIBE

Vodafone



JESSE LUCAS

DIGITAL PRODUCT MANAGER

John Lewis & Partners



SEBASTIAN CABALLERO

UX RESEARCH

Delivery Hero



FERNANDO ASENJO

INNOVATION PROJECT MANAGER

Allianz Technology



XUANJIE LI

PRODUCT MANAGER CHATBOT & RPA

Renault Group



MICHELLE BRIDENBAKER

GLOBAL MEDICAL AFFAIRS

Idorsia



STEFAN SCHAFFER

CONVERSATIONAL AI EXPERT

DFKI



ERWIN PELLEMANS

PRODUCT OWNER ROBOTICS & AI

Rabobank



HENNY STEINIGER

VP CUSTOMER EXPERIENCE

MediaMarktSaturn



MARIA LYSÉN KOTTI

VP CUSTOMER JOURNEY

AUTO1 Group



MARINA ASHURKINA

PRODUCT MANAGER

Generative Assistants Inc



THOMAS VAN BERCHEM

PROGRAM MANAGER

KBC Group



JESPER CHRISTRUP JENSEN

SENIOR CONSULTANT

Allianz Services



TRISTAN POST

LECTURER FOR AI

Technische Universität München



ALEXANDRA REDMANN

AI ENGINEER

Y. digital

OLAF STEFFEN

PROJECTMANAGER / DISCOVERY LEAD

Telefónica



GERRIT SEEBECK

PRODUCT MANAGEMENT IT

BMW Group



AARSH SRIVASTAVA

CO-FOUNDER

Gravitas AI



CHRISTOPH ESSLINGER

CO-FOUNDER & MANAGING DIRECTOR

VUI.agency



ALI FENWICK

PROFESSOR OF ORGANIZATIONAL BEHAVIOR & INNOVATION

Hult International Business School




SPONSORS

Platinum Sponsor

Platinum Sponsor





STRATEGIC PARTNERS




MEDIA PARTNERS






PAST ATTENDES




VENUE




LEONARDO HOTEL MUNICH ARABELLAPARK

Effnerstraße 99, 81925 München, Germany

Get directions


GET TO THE VENUE

AIRPORT

Airport Franz Josef Strauß - 35.0 km

TRAIN

Munich main station - 6.5 km

BUS / METRO

Underground station U4 Arabellapark - 900 m

HOTEL




LEONARDO HOTEL MUNICH ARABELLAPARK

Effnerstraße 99, 81925 München, Germany

Hotel website

23   –  24   NOVEMBER  2 0 2 3      /      M U N I C H,   G E R M A N Y

*The event will be held in English*

+44 2037730976

Get tickets

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© 2023  by altrusia global / All rights reserved

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