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iPhone 15. Newphoria. Get it on us. Online Only. No trade-in req'd. Limited time
offer. Buy  |  Details.
iPhone: iPhone: $829.99 (128 GB only) device payment or full retail purchase w/
new smartphone line on postpaid Unlimited Plus or Unlimited Ultimate plan req'd.
Less $829.99 promo credit applied over 36 mos.; promo credit ends if eligibility
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 * Support
 * Other Wireless Topics
   Important Information About Verizon Wireless Broadband Internet Access
   Services



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 * Introduction
   * 
 * What types of service plans does Verizon offer for customers who want
   wireless Broadband Internet Access Services?
   * 
 * What terms and conditions apply to Verizon Wireless' Broadband Internet
   Access Services?
   * 
 * What speeds and performance can a Verizon Broadband Internet Access Services
   customer expect, and where are these speeds available?
   * 
 * Does Verizon Wireless take any steps to manage the flow of data on the
   network used for Broadband Internet Access Services?
   * 
 * What security measures has Verizon Wireless deployed for its Broadband
   Internet Access Services?
   * 
 * Does Verizon Wireless allow consumers to use non-branded devices and
   applications for its Broadband Internet Access Services?
   * 
 * How can consumers manage their experience on the Broadband Internet Access
   Services provided by Verizon Wireless?
   * 
 * How does Verizon Wireless protect the privacy of its mobile Broadband
   Internet Access Services customers?
   * 
 * How can customers who have concerns or questions about their Broadband
   Internet Access Services contact Verizon Wireless?
   * 

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PAGE CONTENTS

✖

 * Introduction
 * What types of service plans does Verizon offer for customers who want
   wireless Broadband Internet Access Services?
 * What terms and conditions apply to Verizon Wireless' Broadband Internet
   Access Services?
 * What speeds and performance can a Verizon Broadband Internet Access Services
   customer expect, and where are these speeds available?
 * Does Verizon Wireless take any steps to manage the flow of data on the
   network used for Broadband Internet Access Services?
 * What security measures has Verizon Wireless deployed for its Broadband
   Internet Access Services?
 * Does Verizon Wireless allow consumers to use non-branded devices and
   applications for its Broadband Internet Access Services?
 * How can consumers manage their experience on the Broadband Internet Access
   Services provided by Verizon Wireless?
 * How does Verizon Wireless protect the privacy of its mobile Broadband
   Internet Access Services customers?
 * How can customers who have concerns or questions about their Broadband
   Internet Access Services contact Verizon Wireless?

Page contents


IMPORTANT INFORMATION ABOUT VERIZON WIRELESS BROADBAND INTERNET ACCESS SERVICES

Verizon has compiled this information for our customers and others interested in
wireless Broadband Internet Access Services available from Verizon.

 * "Broadband Internet Access Services" refers to mass market services that
   provide the capability to transmit data to and receive data from all or
   substantially all Internet endpoints.
 * "Data Services" refers collectively to all Verizon Wireless plans that
   connect your device to the internet, which may include Data Only Plans for
   USB or fixed modems, netbooks, tablets, and mobile hotspots, as well as Data
   connectivity included with plans for smartphones, basic phones, smart watches
   and connected cars.

This information covers all Verizon Wireless services that provide you with
internet access through our Data Services over the Verizon Wireless 5G Ultra
Wideband, 5G, 4G LTE, and All Access Home Internet networks.

This information applies to postpaid and prepaid consumer services as well as
Broadband Internet Access Services purchased through the Schools and Libraries
(E-Rate) program. If you are an enterprise or government customer (other than
the purchaser of an E-Rate service), these policies may not be applicable, and
so you should refer any questions regarding these topics to your account
managers.

Your Customer Agreement governs the use of Verizon services. In addition to your
Customer Agreement, you can find specific information about Data Services along
with a description of "Permitted Uses" and "Prohibited Uses" policies for
calling and Data Services at
https://www.verizon.com/support/important-plan-information/. Additional
information can also be found in the Verizon Privacy Policy,
http://www.verizon.com/about/privacy/. If you are an E-Rate customer, your use
of Verizon Data Services may also be governed by any applicable government
contract or Major Account Agreement.

If you have questions not answered here, please contact our customer care or
sales representatives.

 * To find a Verizon retail outlet near you, please visit our "Store Locator" at
   www.verizon.com/stores/.
 * Click the "Chat with us" button at the bottom right corner of this page to
   contact one of our representatives.
 * You can also ask questions on-line on the Contact Us page at
   www.verizon.com/support/contact-us/.
 * You can call Verizon customer service at (800) 922-0204.
 * If you purchase Data Services under Verizon Wireless' Federal Supply
   Schedule, or other federal contracts, please call (800) 295-1614.


WHAT TYPES OF SERVICE PLANS DOES VERIZON OFFER FOR CUSTOMERS WHO WANT WIRELESS
BROADBAND INTERNET ACCESS SERVICES?

Verizon offers mobile Broadband Internet Access Services for smartphones, basic
phones, tablets, netbooks, USB or fixed modems, mobile hotspots, smart watches,
connected cars, and other wireless devices over our 5G Ultra Wideband, 5G, 4G
LTE, or All Access Home Internet broadband networks. You can learn more about
our Data Services at our website: https://www.verizon.com.

Schools and libraries seeking to participate in the E-Rate program may be
eligible to purchase Data Services under a number of existing contracts between
Verizon Wireless and local, state and/or federal government agencies. Schools
and libraries interested in learning about eligibility to purchase under these
contracts and the Data Services available under these contracts should contact
their account representative.








WHAT TERMS AND CONDITIONS APPLY TO VERIZON WIRELESS' BROADBAND INTERNET ACCESS
SERVICES?

Broadband internet services are subject to the Customer Agreement (available to
review at verizon.com/support/customer-agreement/), the terms of the plan or any
optional services you may have selected and Important Plan Information
(available at https://www.verizon.com/support/important-plan-information/).








WHAT SPEEDS AND PERFORMANCE CAN A VERIZON BROADBAND INTERNET ACCESS SERVICES
CUSTOMER EXPECT, AND WHERE ARE THESE SPEEDS AVAILABLE?

Based on our internal testing and testing commissioned from third-party vendors,
Verizon expects customers will experience the following speeds unless such
speeds are otherwise managed through network optimization practices described in
your plan (speed ranges are based on the approximate 25th and 75th percentiles
of network tests):

 * 5G Ultra Wideband network:
   * Mobile: typical download speeds of 215-702 Mbps with higher speeds and
     peaks over 2 Gbps in certain areas. Typical upload speeds of 14-75 Mbps
     with peak upload speeds over 100 Mbps. Uploads may be over 5G and 4G LTE in
     lower signal strength conditions.
   * 5G Home Internet (Speeds and plans vary depending on address/location,
     equipment, and network connection. All plans include 5G/4G LTE backup with
     download speeds up to 70 Mbps. Uploads may be over 5G and 4G LTE in lower
     signal strength conditions. Depending on location, some customers may
     receive LTE Home with download speeds of 25-50 Mbps and upload speeds of
     4-5 Mbps):
     * 5G Home plan with up to 100 Mbps download speeds (on 5G Ultra Wideband
       mid-band): Typical download speeds of 50-85 Mbps. Upload speeds of 5-10
       Mbps. Video streaming optimized up to 1080p.
     * 5G Home plan with up to 300 Mbps download speeds (on 5G Ultra Wideband
       high-band): Typical download speeds of 85-300 Mbps. Upload speeds of
       10-20 Mbps. Video streaming optimized up to 1080p.
     * 5G Home Plus plan with up to 300 Mbps download speeds (on 5G Ultra
       Wideband mid-band): Typical download speeds of 85-250 Mbps. Upload speeds
       of 10-20 Mbps. Video streaming optimized up to 4K.
     * 5G Home Plus plan with up to 1 Gig download speeds (on 5G Ultra Wideband
       high-band): Typical download speeds of 300-1000 Mbps. Upload speeds of
       25-75 Mbps. Video streaming optmized up to 4K.
 * 5G network: typical download speeds of 34-149 Mbps* and upload speeds of 6-37
   Mbps.
 * 4G LTE network:
   * Mobile: typical download speeds of 9-69 Mbps* and upload speeds of 1-13
     Mbps.
   * LTE Home Internet: LTE Home and LTE Home Plus plans: download speeds of
     25-50 Mbps. Upload speeds of 4-5 Mbps. Video streaming optimized up to
     1080p.
 * All Access Home Internet network: All Access Home Internet plan with up to
   300 Mbps download speeds (on high-band mmWave spectrum): Typical download
   speeds of 85-300 Mbps. Upload speeds of 10-20 Mbps. Video streaming optimized
   up to 1080p.

*Video speeds may be slower, depending on video resolution provided.

For coverage information, see https://www.verizon.com/featured/our-network/.

With respect to latency for use of real-time data applications, Verizon Wireless
expects network to device (round-trip) latency to be 37-56 ms on its 5G Ultra
Wideband network (mobile and 5G Home Internet) and All Access Home Internet,
42-63 ms on its 5G network, and 51-82 ms on its 4G LTE network (mobile and LTE
Home Internet). Latency ranges are based on the approximate 25th and 75th
percentiles of multi-server network tests.

You must be using an approved, network compatible device and be within the
Verizon coverage area to access the Verizon network. Whether you experience
these speeds depends on many factors, including among others, the type of
device, the programs running on the device, your location, and how many other
customers are attempting to use the same spectrum resources (including both
mobile broadband internet access and other non-broadband internet access
services that share the network, such as Private Network Traffic Management, HD
Voice, Push to Talk Plus, and MDM). For information on our network and testing
of the network, go to https://www.verizon.com/featured/our-network/.








DOES VERIZON WIRELESS TAKE ANY STEPS TO MANAGE THE FLOW OF DATA ON THE NETWORK
USED FOR BROADBAND INTERNET ACCESS SERVICES?

Verizon Wireless strives to provide customers the best experience when using our
network, which is a shared resource among tens of millions of customers. Verizon
Wireless has used sound engineering principles in the design and operation of
its broadband network to ensure a good user experience for all customers. An
individual user's experience will vary depending upon many factors, including
the plan they select, the network (5G Ultra Wideband, 5G, 4G LTE, or All Access
Home Internet) the customer is using, and the device in use.

Verizon Wireless has implemented optimization technologies across its 5G, 4G
LTE, and All Access Home Internet networks to transmit data files in a more
efficient manner to allow available network capacity to benefit the greatest
number of users. These techniques include video caching and sizing video files
more appropriately for mobile devices. The optimization process is agnostic as
to the content itself and to the website that provides it. While Verizon
Wireless invests much effort to avoid changing text, image, and video files in
the optimization process and while any change to the file is likely to be
indiscernible, the optimization process may minimally impact the appearance of
the file as displayed on a customer's device. In addition, in order to optimize
customers' video viewing experiences over our 5G, 4G LTE, and All Access Home
Internet networks on their devices while ensuring a high quality experience for
other users of the network, Verizon seeks to transmit video downloads or streams
to smartphones at 480p or 720p, depending on the plan, to devices with larger
screens at 1080p, on the 5G Home, LTE Home, LTE Home Plus, and All Access Home
Internet plans to 1080p, and on the 5G Home Plus plans to 4K, unless a different
video resolution is disclosed in the description of a particular plan. This
practice does not make any distinction based on the content of the video or the
source website. To achieve this optimization, Verizon limits the throughput
speeds of such video downloads or streams over our 5G and 4G LTE networks (which
may be below the 9 - 56 Mbps 5G and 4G LTE download speeds typically provided),
and All Access Home Internet network. This practice results in the video
provider's content server sending the appropriate resolution video file for that
speed, if available.

On certain plans, we may prioritize your 5G and 4G LTE data behind other
traffic. If the cell site you are connected to begins experiencing high demand
during the duration of your session, your 5G and 4G LTE data speeds may be
slower than the other traffic's. Once the demand on the site lessens, or if you
connect to a different site not experiencing high demand, your speed will return
to normal. Any such network management practices will be disclosed in the
descriptions of impacted plans.

Humx Connectivity is provided by Verizon Wireless. More information about
Verizon Wireless Internet Access services and disclosures is available at
https://www.verizon.com/about/our-company/open-internet.








WHAT SECURITY MEASURES HAS VERIZON WIRELESS DEPLOYED FOR ITS BROADBAND INTERNET
ACCESS SERVICES?

Verizon Wireless recognizes that a reliable network must be, among other things,
a secure network. Our customers are empowered by a network that is available
when they need it. Verizon Wireless works to protect its network against outside
attacks, tampering, malicious activity and network events that may in any way
disrupt or degrade customers' ability to use Verizon Wireless Data Services.
Every day, Verizon Wireless seeks to maintain the highest levels of network
reliability and performance.

Verizon Wireless guards against traffic patterns that appear to be associated
with disruptive or malicious intent. Unless part of an opted-in customer
service, Verizon Wireless does not block lawful traffic based on content or
subject. Occasionally, cases arise where Verizon Wireless must make a judgment,
determining that the value of protecting our entire customer base from malicious
or other adverse, network-impacting traffic outweighs access issues experienced
by a few. Examples include Internet sources or destinations that are major
sources of spam and sources that aggressively scan Internet addresses or those
that have attempted attacks against Verizon Wireless infrastructure or customer
end-points.

Verizon Wireless blocks a limited number of Internet addresses that are
disruptive or malicious and typically persistent. This is based on our own
analysis and third party intelligence. Verizon Wireless does not block sites
based on content or subject, unless the Internet address hosts unlawful content
or is blocked as part of an opted-in customer service. Verizon Wireless
regularly reviews and modifies the list of blocked Internet addresses, taking
any off the list that are no longer perceived as a threat.

Verizon Wireless seeks to limit or contain the impact, or potential impact, of
malicious software found on customer equipment. Where practical, Verizon
Wireless takes measures to block the instructions that this malicious software,
or "malware," receives from the outside, limiting the impact on the network and
preventing high, unexpected billed usage.

If you would like information about access to a particular Internet site or
destination through the Verizon Wireless network, please email us at
vzwnetsec@verizonwireless.com.








DOES VERIZON WIRELESS ALLOW CONSUMERS TO USE NON-BRANDED DEVICES AND
APPLICATIONS FOR ITS BROADBAND INTERNET ACCESS SERVICES?

You may activate devices that Verizon Wireless has certified to be compatible
with its network, including devices not purchased directly from Verizon
Wireless. If you did not purchase your device from Verizon Wireless, please be
aware that certification of a device for use on the Verizon Wireless network
does not mean that Verizon Wireless has made any determination as to the call
quality or other functionality provided by the device.

Some individual devices may not support specific applications. You should
investigate the capabilities and functions of any device before buying it to
determine whether it supports the applications that you want to use.

You may access any lawful application for use on the Verizon Wireless Broadband
Internet Access networks, subject to our Customer Agreement, our Data Services
Terms and Conditions, the Verizon Privacy Policy and our security policies.
Verizon Wireless reserves the right at all times to intervene to protect the
integrity of our network.

Device manufacturers and product providers who want to develop products for use
on the Verizon Wireless 5G Ultra Wideband, 5G, or 4G LTE networks can access
applicable technical standards and certification procedures published at
https://opendevelopment.verizonwireless.com.








HOW CAN CONSUMERS MANAGE THEIR EXPERIENCE ON THE BROADBAND INTERNET ACCESS
SERVICES PROVIDED BY VERIZON WIRELESS?

You may block use of certain Internet sites or the Internet generally on
individual lines for privacy or child safety reasons. To learn about content
filtering and how you may block harmful materials to minors, visit
https://www.verizon.com/solutions-and-services/content-filters/.








HOW DOES VERIZON WIRELESS PROTECT THE PRIVACY OF ITS MOBILE BROADBAND INTERNET
ACCESS SERVICES CUSTOMERS?

Verizon Wireless strives to protect its users' on-line privacy. Verizon Wireless
does collect certain information regarding on-line usage and use such
information for certain limited purposes. For information on how Verizon
Wireless protects your privacy, please review our Privacy Policy,
https://www.verizon.com/about/privacy/, which includes the following points:

Verizon Wireless collects information about your use of our products and
services such as call records, websites visited, wireless location, application
and feature usage, network traffic data, service options you choose, mobile and
device number, and other similar information. We may use this information for
billing purposes, to deliver and maintain products and services, to help you
with service issues, and for other purposes such as to provide you with
information about service enhancements, determine your eligibility for new
products and services, and market to you. We use this and other information to
manage and protect our network, services and users from fraudulent, abusive, or
unlawful uses; and, subject to consent practices described in the Privacy
Policy, help us improve our services, research and develop new products, and
offer promotions and other services. This type of information may be aggregated
or anonymized for business and marketing uses by us or by third parties.








HOW CAN CUSTOMERS WHO HAVE CONCERNS OR QUESTIONS ABOUT THEIR BROADBAND INTERNET
ACCESS SERVICES CONTACT VERIZON WIRELESS?

If you have concerns or questions about Verizon Wireless Broadband Internet
Access Services, including concerns or questions about the performance
characteristics of, or the terms of service for, these services, or about
Verizon Wireless' network management practices, you can contact Verizon Wireless
through the "Contact Us" methods detailed at
https://www.verizon.com/support/contact-us/.







Last update: February 21, 2024

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