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THIS WEBSITE USES COOKIES We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services. [#OOI_PERSONAL_INFORMATION#] Use necessary cookies only Allow all cookies Show details OK Use necessary cookies only Allow selection Allow all cookies Necessary Preferences Statistics Marketing Show details Cookie declaration [#IABV2SETTINGS#] About Necessary (4) Preferences (3) Statistics (13) Marketing (42) Unclassified (30) Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies. 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Cookie declaration last updated on 13.11.21 by Cookiebot Search goes here * PRODUCTS * Customer Experience * Employee Experience * B2B Customer Experience * Product Experience * Overview * Athena AI * Integrations * Security * Customer Experience * Employee Experience * B2B Customer Experience * Product Experience * Conversations * Speech * Digital * Decibel * Anywhere * Social * Surveys * Video * Ask Now * Text Analytics * CX Profiles * CX Journeys * Action Intelligence * Insights Suite * Alerts & Reporting * Medallia Mobile * Ideas * Messaging * Voices * Customer Success * SOLUTIONS * CX Professionals * EX Professionals * Digital Professionals * Account Management * Contact Centers * Location-Based Operations * Research & Insights * Automotive * Energy & Utilities * Financial Services * Government * Healthcare * Insurance * Life Sciences * Manufacturing * Mental Health * Nonprofit * Restaurants & Food Service * Retail * Technology & Services * Telecommunications & Media * Travel & Hospitality * CUSTOMERS * RESOURCES * Event Calendar * Experience ’20 * MasterCast Series * Experts on Demand * Blog * Resource Library * Case Studies * Training & Certification * Customer Knowledge Center * COMPANY * About Medallia * Leadership * Diversity * Giving Back * Services * Partners * Careers * Medallia × Pip Hare * Newsroom * Contact Us Request a Demo English (US) * English * Deutsch * Français * Español/Europa * Español/América Latina * Português/Brasil * Italiano * 日本語 * Products CORE PLATFORM * Overview * Athena AI * Integrations * Security EXPERIENCES * Customer Experience * Employee Experience * B2B Customer Experience * Product Experience CAPTURE SIGNALS * Conversations SMS, messaging * Speech Voice interactions * Digital Website, in-app * Decibel Digital experience analytics * Anywhere Device, IoT * Social Social listening & reviews * Surveys Direct feedback * Video Video & focus groups ANALYZE & PREDICT * Ask Now Rapid research * Text Analytics Words to insights * CX Profiles Complete experience views * CX Journeys Cross-channel journey analytics * Action Intelligence AI powered actions * Insights Suite Insights at your fingertips TAKE ACTION * Alerts & Reporting Right insights, right person * Medallia Mobile Insights in your hand * Ideas Idea crowdsourcing * Messaging Real-time engagement * Voices Customer voice at a glance * Customer Success Customer success management * Solutions SOLUTIONS Jumpstart and supercharge your experience programs with apps, components, and integrations Medallia Xchange Out-of-the-box industry solutions deployed in days Medallia Go ROLES * CX Professionals * EX Professionals * Digital Professionals * Account Management * Contact Centers * Location-Based Operations * Research & Insights INDUSTRIES * Automotive * Energy & Utilities * Financial Services * Government * Healthcare * Higher Education * Insurance * Life Sciences * Manufacturing * Mental Health * Nonprofit * Restaurants & Food Service * Retail * Technology & Services * Telecommunications & Media * Travel & Hospitality * Customers * Resources MASTERCAST SERIES Learn from the experience masters in a self guided format. Learn More EVENTS AND WEBINARS * Event Calendar * Experience 21 * MasterCast Series * Experts on Demand RESOURCES * Blog * Resource Library * Case Studies * Training & Certification * Customer Knowledge Center * Company COMPANY Creating a culture that values every person and every experience. Our Values * About Medallia * Leadership * Diversity * Giving Back * Services * Partners * Careers * Global Impact * Corporate Sponsorships * Newsroom * Contact Us Request a Demo EN * English * Deutsch * Français * Español/Europa * Español/América Latina * Português/Brasil * Italiano * 日本語 * 한국어 Connect & Learn Celebrate the stories of those who create exceptional experiences and share ideas around designing new ones. Join Us GROWTH HAPPENS WITH EXPERIENCE Turn signals into actions that drive growth. Request a Demo Watch Video MEDALLIA NAMED A LEADER The Forrester Wave™: Customer Feedback Management Platforms, Q2 2021 Get the Report RESEARCH REPORT: MOVING TOWARD EX EXCELLENCE Key practices that differentiate EX leaders and laggards Explore the research DEFINITIVE GUIDE TO EMPLOYEE EXPERIENCE How to activate the untapped power of your people Get the Guide Customer Experience Employee Experience * * EXPECTATIONS HAVE CHANGED. MEET THEM IN LIVE TIME. * Capture Every Signal Get one trusted view of the voice of your customers, wherever they connect with you. Integrated data from web, social, videos, messaging, and more. * Analyze & Predict Make sense of experience data with our tailor made machine learning models. Let AI do the work to prioritize the biggest opportunities and understand preferences and intent. * Route & Empower Take action, everytime, with tailored data and fast insights. Empower your team through our unique org mapping, personalized reports and real-time alerts. * Act in-the-moment Influence experiences as they happen, rescue a churn risk, or deliver stand out experiences with instant data and personalized tools at your fingertips. Learn More ACT AT THE SPEED OF EMPLOYEE EXPECTATIONS. * Capture Every Signal Make it easy for employees to have a voice and humanize feedback with video, messaging, speech, web, mobile and more. * Analyze & Predict Understand the complete employee journey in the big and small moments, and tap our AI powered analytics to gain insights you’d otherwise miss. * Route & Empower The employee experience belongs to everyone. Mobilize every department by getting the right insights to the right person so they can make a difference. * Act in-the-moment Drive immediate action with real-time alerts and dashboards that shine a light on opportunities to improve the employee experience. Learn More THE BEST BRANDS IN THE WORLD CREATE GREAT EXPERIENCES. Since partnering with Medallia...we've driven $2 billion in additional payment volume. See How We have seen a 14% decrease in support calls...a reduction of several million incoming calls. See How Customer service has seen a 93% increase in case efficiency, which helps increase resolution rates. See How Using Medallia....we now have a 95% accuracy in detractor predictions. See How When compared to detractors, promoters are 5x less likely to leave Zurich within 12 months. See how Since partnering with Medallia...we've driven $2 billion in additional payment volume. See How We have seen a 14% decrease in support calls...a reduction of several million incoming calls. See How Customer service has seen a 93% increase in case efficiency, which helps increase resolution rates. See How Using Medallia....we now have a 95% accuracy in detractor predictions. See How When compared to detractors, promoters are 5x less likely to leave Zurich within 12 months. See how Since partnering with Medallia...we've driven $2 billion in additional payment volume. See How All Customer Stories More signals. One customer truth. Get a rich 360 degree view of customers with social media, transcripts, speech analytics, ticketing systems, digital behavior, and more — all in one place. Learn More AI sees what you’d otherwise miss. Medallia's AI and machine-learning engine is tailor made for experience data. Easily analyze structured and unstructured insights to uncover what people care about, prioritize actions and predict their behavior. Learn More Mobilize employees in the moment. Not after. Influence experiences as they happen. Get insights to the right people in your organization in real time. IBM Case Study INTEGRATIONS THAT TAP INTO THE TOOLS YOUR TEAMS USE EVERYDAY. Unlock flexibility with out of the box integrations for common systems and powerful, robust APIs and ETLs to harness all your data, work how you want, take action, and transform experiences. See Integrations CUSTOMER EXPERIENCE LEADER 2021 The Forrester Wave™: Customer Feedback Management Platforms EMPLOYEE EXPERIENCE LEADER 2020 The Forrester New Wave™: EX Management Platforms For Large Enterprises THE LATEST FROM MEDALLIA Mastercast Experience leaders giving practical advice in a self paced format. Meet an expert Your all access pass to Medallia Experts. Get guidance in a 30-minute session. Case Study J&J leverages service-desk feedback signals to improve employee experience. REQUEST A DEMO Learn how Medallia can work for your business. Get In Touch English (US) * English * Deutsch * Français * Español/Europa * Español/América Latina * Português/Brasil * Italiano * 日本語 * 한국어 EXPERIENCE 101 * Employee Experience * Net Promoter Score * Voice of the Customer * CEM Software * Customer Experience Management * Customer Retention PLATFORM * Text Analytics * Admin Suite * Ask Now * Integration Layer * Insights Suite * Mobile * Voices * Social COMPANY * About Medallia * Customers * Services * Events & Virtual Experiences * Newsroom * Contact Us RESOURCES * Developer Portal * Navigating COVID-19 * Blog * Medallia Leadership Team * Partners * Data Protection * Medallia Experience Conference * Careers Copyright © 2021. Medallia Inc. All rights reserved. Terms of Use Privacy Policy Security © Medallia®, the Medallia logo, and the names and marks associated with Medallia’s products are trademarks of Medallia and/or its affiliates. Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. All other trademarks are the property of their respective owners. Close suggested results FREE REPORT MOVING TOWARD EMPLOYEE EXPERIENCE EXCELLENCE Key practices that differentiate EX leaders and laggards Download the Report Close