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MEDALLIA NAMED A LEADER

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RESEARCH REPORT: MOVING TOWARD EX EXCELLENCE

Key practices that differentiate EX leaders and laggards

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DEFINITIVE GUIDE TO EMPLOYEE EXPERIENCE

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Customer Experience
Employee Experience
   
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EXPECTATIONS HAVE CHANGED. MEET THEM IN LIVE TIME.

 * Capture Every Signal
   Get one trusted view of the voice of your customers, wherever they connect
   with you. Integrated data from web, social, videos, messaging, and more.
 * Analyze & Predict
   Make sense of experience data with our tailor made machine learning models.
   Let AI do the work to prioritize the biggest opportunities and understand
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 * Route & Empower
   Take action, everytime, with tailored data and fast insights. Empower your
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   alerts.
 * Act in-the-moment
   Influence experiences as they happen, rescue a churn risk, or deliver stand
   out experiences with instant data and personalized tools at your fingertips.

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ACT AT THE SPEED OF EMPLOYEE EXPECTATIONS.

 * Capture Every Signal
   Make it easy for employees to have a voice and humanize feedback with video,
   messaging, speech, web, mobile and more.
 * Analyze & Predict
   Understand the complete employee journey in the big and small moments, and
   tap our AI powered analytics to gain insights you’d otherwise miss.
 * Route & Empower
   The employee experience belongs to everyone. Mobilize every department by
   getting the right insights to the right person so they can make a difference.
 * Act in-the-moment
   Drive immediate action with real-time alerts and dashboards that shine a
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THE BEST BRANDS IN THE WORLD CREATE GREAT EXPERIENCES.

Since partnering with Medallia...we've driven $2 billion in additional payment
volume.

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We have seen a 14% decrease in support calls...a reduction of several million
incoming calls.

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Customer service has seen a 93% increase in case efficiency, which helps
increase resolution rates.

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Using Medallia....we now have a 95% accuracy in detractor predictions.

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When compared to detractors, promoters are 5x less likely to leave Zurich within
12 months.

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Since partnering with Medallia...we've driven $2 billion in additional payment
volume.

See How



We have seen a 14% decrease in support calls...a reduction of several million
incoming calls.

See How



Customer service has seen a 93% increase in case efficiency, which helps
increase resolution rates.

See How



Using Medallia....we now have a 95% accuracy in detractor predictions.

See How



When compared to detractors, promoters are 5x less likely to leave Zurich within
12 months.

See how



Since partnering with Medallia...we've driven $2 billion in additional payment
volume.

See How



All Customer Stories

More signals.
One customer truth.

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AI sees what you’d otherwise miss.

Medallia's AI and machine-learning engine is tailor made for experience data.
Easily analyze structured and unstructured insights to uncover what people care
about, prioritize actions and predict their behavior.

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Mobilize employees in the moment. Not after.

Influence experiences as they happen. Get insights to the right people in your
organization in real time.

IBM Case Study



INTEGRATIONS THAT TAP INTO THE TOOLS YOUR TEAMS USE EVERYDAY.

Unlock flexibility with out of the box integrations for common systems and
powerful, robust APIs and ETLs to harness all your data, work how you want, take
action, and transform experiences.

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CUSTOMER EXPERIENCE LEADER 2021

The Forrester Wave™: Customer Feedback Management Platforms


EMPLOYEE EXPERIENCE LEADER 2020

The Forrester New Wave™: EX Management Platforms For Large Enterprises 

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