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Submitted URL: http://www.forwardair.com/
Effective URL: https://www.forwardair.com/
Submission: On June 23 via manual from IN — Scanned from DE
Effective URL: https://www.forwardair.com/
Submission: On June 23 via manual from IN — Scanned from DE
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<option value="1">1 ABOUT OUR SERVICES*</option>
<option value="2">2 HOW TO BECOME A CUSTOMER; AGREEMENT TO BE BOUND BY SERVICE CONDITIONS*</option>
<option value="3">3 HOW TO BOOK A SHIPMENT</option>
<option value="4">4 SERVICE TERMS AND CONDITIONS - MASTER SERVICE AGREEMENT</option>
<option value="4.A">4.A FORWARD AIR Duties and Obligations </option>
<option value="4.B">4.B Limits of Cargo Liability</option>
<option value="4.C">4.C Cargo Claims Resolution</option>
<option value="4.D">4.D Billing and Payment</option>
<option value="4.E">4.E Shipments Not Accepted*</option>
<option value="4.F">4.F Hazmat*</option>
<option value="4.G">4.G Liabilities Not Assumed</option>
<option value="4.H">4.H Ex-Air</option>
<option value="4.I">4.I Guaranteed Service</option>
<option value="4.J">4.J Customer Duties and Obligations*</option>
<option value="4.K">4.K Customer Warranties</option>
<option value="4.L">4.L Miscellaneous Contract Terms</option>
<option value="5">5 ADDITIONAL CONDITIONS SPECIFIC TO SERVICES</option>
<option value="5.A">5.A Definitions</option>
<option value="5.B">5.B Application of Charges</option>
<option value="5.C">5.C Dimensional Weight</option>
<option value="5.D">5.D C.O.D. Services</option>
<option value="5.E">5.E Reconsignment (including "Change of Consignee", "Re-Route", "Split", or "Termination")</option>
<option value="5.F">5.F No Signature Residential Delivery Service</option>
<option value="5.G">5.G Storage and Warehousing</option>
<option value="5.H">5.H International Handling</option>
<option value="6">6 FUEL SURCHARGE AND ACCESSORIAL CHARGES BY TYPE OF SERVICE*</option>
<option value="6.A">6.A Fuel Surcharge</option>
<option value="6.B">6.B Forward LTL Accessorial Charges</option>
<option value="6.C">6.C Intermodal Accessorial Charges</option>
<option value="6.D">6.D Definitions of Accessorial Charges</option>
<option value="7">7 HAZMAT SCHEDULE*</option>
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<form id="fileUploadForm" enctype="multipart/form-data" method="post" target="fileUploadIframe"><input type="file" id="fileSelector" name="file" style="display: none;"><input name="filename" type="hidden"></form>Text Content
* Sign-In
* Forward Air Premier
* Truckload Customers
* Cartage Vendors
* Truckload Carrier Load System
* Drive FAF Contractors
* My FWRD Employees
* SIGN-UP
* Schedules
* Transit Times
* Locations
* Airport to Airport
* Cartage Locations
* Services
* Cartage Services
* Door to Door LTL
* Expedited Linehaul LTL
* Truckload Services
* Forward Intermodal
* Valued Services
* Tools
* FAST Track
* Fuel Surcharge
* Capacity Surcharge
* FAST Forms
* Canada Shipments - Customs
* Print Waybill
* Statement of Insurance
* Operating Authorities
* Hazmat Cert. of Reg.
* Service Conditions
* Limitations of Liability
* Careers
* About
* Company Overview
* Careers
* Investor Relations
* Drive With Us
* News & Alerts Archive
* Employee Resources
* My FWRD
* Live WELL
* Drive FAF
* Contact Us
FORWARD AIR — KEEPING YOUR BUSINESS MOVING FORWARD
* EXPEDITED GROUND
* DEDICATED LINEHAUL
* FINAL-MILE SERVICES
* Our Services
* Contact Us
ANNOUNCEMENTS
Effective May 2, 2022, we are implementing minor changes to tender cutoff,
recovery, or transit days in certain markets. These changes will not impact our
current door to door schedules. A complete list of service schedule adjustments
is available here.
New ABY Location in Service:
1708 Westtown Rd.,
Albany, GA 31707
Click to learn more
Beginning January 3, 2022, the Forward LTL Premier Booking process will
automatically alert you when residential or liftgate services are required. API
& EDI customers will default to and receive these accessorial charges
automatically if not previously selected. The API & EDI residential default will
be seen as Residential Delivery-Will Call for Appointment accessorial. Please
contact your sales representative if you have any questions regarding these new
enhancements.
We are implementing a general rate increase averaging 7.9% to any shipments
tendered on or after February 1, 2022. Distribution-related quotes will be
excluded from the general rate increase. Additionally, there will be changes to
our accessorial and surcharge schedule, including:
* Capacity Surcharge will continue beyond December 31, 2021 through June 30,
2022.
* 2KM Surcharge will continue beyond December 31, 2021 through June 30, 2022.
* Additional lanes will be added to 2KM Surcharge on February 1, 2022.
A complete list of changes to rates, fees and surcharges is available here.
Thank you Drivers, a message from Tom Schmitt, Chairman, President and Chief
Executive Officer
Based on demand and overall macro supply chain outlook, we anticipate an even
greater reliance on our expedited industry during peak season. As a result,
Forward will make modifications to some select schedules, pickup and delivery
services, commodities accepted, surcharges and rates during the upcoming months
to protect the service integrity of our expedited network. These steps are
intended to support our customers during this high demand, low-capacity time
period. A complete listing of these modifications can be accessed here.
COVID-19 RESPONSE
All Stations are currently open and operating to assist our customers.
Forward requires every worker of a vendor or guest to wear a mask/face covering
compliant with CDC guidelines while visiting any Forward facility. Click here
for details.
Due to the COVID-19 pandemic, all drivers, vendors and visitors are required to
complete a short questionnaire prior to entering any Forward Air facility. Click
here to access the questionnaire online, or text CHECKIN to 72345. Paper
questionnaires are also available at each facility.
Customer Service hours:
* Monday-Friday: 7:00 AM - 11:00 PM EST
* Saturday: 9:30 AM - 4:00 PM EST
Letter from the CEO on COVID-19 Preparedness (updated)
See More SEE MORE
track_changesFast Track
access_timeSchedules
local_gas_stationFuel Surcharge
printPrint Waybill
errorService Conditions
TRACK YOUR FORWARD AIR SHIPMENTS
Select either Waybill Number or Customer Reference Number for tracking. Enter
up to 10 numbers, either comma separated or one number per line.
Waybill Number Customer Reference Number
A Forward Air Waybill Number is an 8 digit number.
A Customer Reference Number is an alphanumeric number up to 25 characters long.
Track Reset
Peace of mind. Forward Air offers just that by providing online updates of your
shipment every step of the way. Easily find the current status of your cargo in
the Forward Air system by selecting “Waybill Number” or “Reference Number.”
Enter tracking information to view each stage of transit from acknowledgment to
recovery and invoice.
GO TO FAST TRACK PAGE
SCHEDULES
Origin: ALL ABE - PA, BETHLEHEM ABQ - NM, ALBUQUERQUE ABY - GA, ALBANY ALB - NY,
LATHAM AMA - TX, AMARILLO ATL - GA, FOREST PK ATZ - GA, FOREST PK AUS - TX,
AUSTIN BDL - CT, WINDSOR LOCKS BHM - AL, BIRMINGHAM BNA - TN, LA VERGNE BOS -
MA, E BOSTON BRL - IA, BURLINGTON BTR - LA, PORT ALLEN BUF - NY, BUFFALO BWI -
MD, GLEN BURNIE CAE - SC, CAYCE CHA - GA, FORT OGLETHORPE CHS - SC, LADSON CID -
IA, CEDAR RAPIDS CLE - OH, MIDDLEBURG HTS CLT - NC, CHARLOTTE CMH - OH,
GROVEPORT COU - MO, COLUMBIA CRP - TX, CORPUS CHRISTI CVG - KY, HEBRON DAY - OH,
DAYTON DEN - CO, DENVER DFW - TX, IRVING DSM - IA, DES MOINES DTW - MI, ROMULUS
ELP - TX, EL PASO EVV - IN, EVANSVILLE EWR - NJ, LINDEN FWA - IN, FORT WAYNE GDL
- JA, TLAJOMULCO DE ZUNIGA GEG - WA, SPOKANE GRR - MI, GRAND RAPIDS GSO - NC,
GREENSBORO GSP - SC, GREER HSV - AL, HUNTSVILLE IAD - VA, STERLING IAH - TX,
HUMBLE ICT - KS, WICHITA IND - IN, INDIANAPOLIS JAX - FL, JACKSONVILLE JFK - NY,
JAMAICA LAS - NV, LAS VEGAS LAX - CA, CARSON LBB - TX, LUBBOCK LFT - LA,
LAFAYETTE LIT - AR, LITTLE ROCK LRD - TX, LAREDO MBS - MI, SAGINAW MCI - MO,
KANSAS CY INTL APT MCO - FL, ORLANDO MDT - PA, HARRISBURG MEM - TN, MEMPHIS MEX
- DF, MEXICO CITY MFE - TX, MCALLEN MGM - AL, MONTGOMERY MIA - FL, MIAMI MKE -
WI, OAK CREEK MLI - IL, MILAN MOB - AL, MOBILE MSP - MN, EAGAN MSY - LA, KENNER
MTY - NL, APODACA OKC - OK, OKLAHOMA CITY OMA - IA, CARTER LAKE ONT - CA,
FONTANA ORD - IL, DES PLAINES ORF - VA, VIRGINIA BEACH PDX - OR, PORTLAND PHL -
PA, FOLCROFT PHX - AZ, PHOENIX PIT - PA, CORAOPOLIS PNS - FL, PENSACOLA QRO -
QA, COLON RDU - NC, MORRISVILLE RIC - VA, SANDSTON RNO - NV, RENO ROA - VA,
ROANOKE ROC - NY, ROCHESTER SAN - CA, SAN DIEGO SAT - TX, SELMA SAV - GA, POOLER
SBN - IN, SOUTH BEND SDF - KY, LOUISVILLE SEA - WA, FIFE SFO - CA, UNION CITY
SHV - LA, SHREVEPORT SLC - UT, WEST VALLEY CITY SMF - CA, SACRAMENTO STL - MO,
EARTH CITY SWF - NY, ROCK TAVERN SYR - NY, E. SYRACUSE TOL - OH, MAUMEE TPA -
FL, TAMPA TRI - TN, KINGSPORT TUL - OK, TULSA TUS - AZ, TUCSON TVC - MI,
TRAVERSE CITY TYS - TN, ALCOA YUL - QC, PTE CLAIRE YVR - BC, RICHMOND YYZ - ON,
MISSISSAUGA Destination: ALL ABE - PA, BETHLEHEM ABQ - NM, ALBUQUERQUE ABY - GA,
ALBANY ALB - NY, LATHAM AMA - TX, AMARILLO ATL - GA, FOREST PK ATZ - GA, FOREST
PK AUS - TX, AUSTIN BDL - CT, WINDSOR LOCKS BHM - AL, BIRMINGHAM BNA - TN, LA
VERGNE BOS - MA, E BOSTON BRL - IA, BURLINGTON BTR - LA, PORT ALLEN BUF - NY,
BUFFALO BWI - MD, GLEN BURNIE CAE - SC, CAYCE CHA - GA, FORT OGLETHORPE CHS -
SC, LADSON CID - IA, CEDAR RAPIDS CLE - OH, MIDDLEBURG HTS CLT - NC, CHARLOTTE
CMH - OH, GROVEPORT COU - MO, COLUMBIA CRP - TX, CORPUS CHRISTI CVG - KY, HEBRON
DAY - OH, DAYTON DEN - CO, DENVER DFW - TX, IRVING DSM - IA, DES MOINES DTW -
MI, ROMULUS ELP - TX, EL PASO EVV - IN, EVANSVILLE EWR - NJ, LINDEN FWA - IN,
FORT WAYNE GDL - JA, TLAJOMULCO DE ZUNIGA GEG - WA, SPOKANE GRR - MI, GRAND
RAPIDS GSO - NC, GREENSBORO GSP - SC, GREER HSV - AL, HUNTSVILLE IAD - VA,
STERLING IAH - TX, HUMBLE ICT - KS, WICHITA IND - IN, INDIANAPOLIS JAX - FL,
JACKSONVILLE JFK - NY, JAMAICA LAS - NV, LAS VEGAS LAX - CA, CARSON LBB - TX,
LUBBOCK LFT - LA, LAFAYETTE LIT - AR, LITTLE ROCK LRD - TX, LAREDO MBS - MI,
SAGINAW MCI - MO, KANSAS CY INTL APT MCO - FL, ORLANDO MDT - PA, HARRISBURG MEM
- TN, MEMPHIS MEX - DF, MEXICO CITY MFE - TX, MCALLEN MGM - AL, MONTGOMERY MIA -
FL, MIAMI MKE - WI, OAK CREEK MLI - IL, MILAN MOB - AL, MOBILE MSP - MN, EAGAN
MSY - LA, KENNER MTY - NL, APODACA OKC - OK, OKLAHOMA CITY OMA - IA, CARTER LAKE
ONT - CA, FONTANA ORD - IL, DES PLAINES ORF - VA, VIRGINIA BEACH PDX - OR,
PORTLAND PHL - PA, FOLCROFT PHX - AZ, PHOENIX PIT - PA, CORAOPOLIS PNS - FL,
PENSACOLA QRO - QA, COLON RDU - NC, MORRISVILLE RIC - VA, SANDSTON RNO - NV,
RENO ROA - VA, ROANOKE ROC - NY, ROCHESTER SAN - CA, SAN DIEGO SAT - TX, SELMA
SAV - GA, POOLER SBN - IN, SOUTH BEND SDF - KY, LOUISVILLE SEA - WA, FIFE SFO -
CA, UNION CITY SHV - LA, SHREVEPORT SLC - UT, WEST VALLEY CITY SMF - CA,
SACRAMENTO STL - MO, EARTH CITY SWF - NY, ROCK TAVERN SYR - NY, E. SYRACUSE TOL
- OH, MAUMEE TPA - FL, TAMPA TRI - TN, KINGSPORT TUL - OK, TULSA TUS - AZ,
TUCSON TVC - MI, TRAVERSE CITY TYS - TN, ALCOA YUL - QC, PTE CLAIRE YVR - BC,
RICHMOND YYZ - ON, MISSISSAUGA Search
Quickly access our latest expedited linehaul schedule between any two Forward
Air locations or from one site to all of our stations nationwide. Each business
day, Forward Air serves a vast score of lane segments, offers late cutoffs/early
recovery times tailored to local needs, arranges weekend service (selected
areas) and presents majority 1-2 day service lanes to our customers to help keep
their business moving forward.
Note: Please confirm weekend schedules with local terminals.
GO TO SCHEDULES PAGE
FUEL SURCHARGES: FORWARD AIR LTL, TRUCKLOAD SERVICES AND FREIGHT CLASS
Fuel surcharge percentages for Forward Air LTL, Truckload Services and Freight
Class shipments are subject to weekly adjustments. The fuel surcharge is based
on the price per gallon of diesel fuel stated by the U.S. Department of Energy
in their weekly, Monday reports. The effective periods are from Monday in the
succeeding week through the next Sunday. The surcharge is reflected in your
Forward Air invoice. For more info on how the adjustment is calculated, you can
view the table here.
Effective March 4, 2019, Forward Air will apply a new fuel surcharge structure
to Forward Air LTL Shipments. A link to the new fuel surcharge structure can be
found on the Fuel Surcharge Page.
FUEL SURCHARGE PAGE
PRINT WAYBILL
FILL OUT ONLINE
GET BLANK FORM
If you are looking to complete a waybill prior to shipment tender or just need a
blank waybill, Forward Air makes it simple to prepare your documents for
printing in a click. To start the process, select “Fill Out Online” to complete
the form online for print (shipment will not be booked) or “Get Blank Form” to
save and print as a pdf version of the form file for future shipments.
PRINT WAYBILL PAGE
SERVICE CONDITIONS
(LAST REVISED MARCH 2022)
1 ABOUT OUR SERVICES* 2 HOW TO BECOME A CUSTOMER; AGREEMENT TO BE BOUND BY
SERVICE CONDITIONS* 3 HOW TO BOOK A SHIPMENT 4 SERVICE TERMS AND CONDITIONS -
MASTER SERVICE AGREEMENT 4.A FORWARD AIR Duties and Obligations 4.B Limits of
Cargo Liability 4.C Cargo Claims Resolution 4.D Billing and Payment
4.E Shipments Not Accepted* 4.F Hazmat* 4.G Liabilities Not Assumed 4.H Ex-Air
4.I Guaranteed Service 4.J Customer Duties and Obligations* 4.K Customer
Warranties 4.L Miscellaneous Contract Terms 5 ADDITIONAL CONDITIONS SPECIFIC TO
SERVICES 5.A Definitions 5.B Application of Charges 5.C Dimensional Weight
5.D C.O.D. Services 5.E Reconsignment (including "Change of Consignee",
"Re-Route", "Split", or "Termination") 5.F No Signature Residential Delivery
Service 5.G Storage and Warehousing 5.H International Handling 6 FUEL SURCHARGE
AND ACCESSORIAL CHARGES BY TYPE OF SERVICE* 6.A Fuel Surcharge 6.B Forward LTL
Accessorial Charges 6.C Intermodal Accessorial Charges 6.D Definitions of
Accessorial Charges 7 HAZMAT SCHEDULE*
* Download PDF
* Limitations of Liability
* Print Section
* Print All
* VIEW ENTIRE DOCUMENT
* NEXT SECTION
Easily find information within the Forward Air Service Conditions that regulate
the transportation processes throughout our system, such as dimensional weight,
hazmat, accessorials, and more. Search the document through the navigation tool
or by keyword.
Sections marked with an "*" include substantive changes from the last posting on
December 1, 2020 and are effective March 1, 2022.
SERVICE CONDITIONS PAGE
WHAT'S NEW...
* Announcements
Archive
NATIONWIDE COVERAGE
SERVING YOU BETTER. FASTER. FARTHER.
Locations
* SERVICE FINDER
* SERVICES BY CATEGORY
WHAT CAN WE HELP YOU WITH?
DRIVE WITH US
At Forward Air, we believe that EVERY TEAM MEMBER MATTERS and each person plays
an integral role in ensuring that we provide quality service for our customers.
We recognize our people as our most valuable asset. Together, as a team, we make
the difference. From our headquarters in Greeneville, Tennessee, we're proud to
be an industry leader and offer our independent contractors top pay and an
opportunity to grow their businesses as we grow ours. Join Our Talent Network
and view all current driver opportunities, sign up to receive personalized job
alerts, learn more about Forward Air Transportation Services & more! Contact us
and we'll show you all the benefits of moving Forward.
Learn More
OUR LOCATIONS
By locating terminals on or near airports and maintaining a scheduled
transportation network, we are able to arrange for convenient and consistent
service with broad geographic coverage. The strategic placement of our stations
and sort centers create a network that reduces overall linehaul miles between
points and increases routing opportunities. This provides us with the ability to
transport freight in our network in a more expedited fashion than traditional
LTL ground transportation. We operate our service through 91 stations and 12
regional sorting hubs and offer over 2.9 million square feet of warehouse space.
See More
F.A.S.T. TECHNOLOGY
Investments in innovation allow us to stay at the forefront of the industry,
decreasing costs and increasing efficiencies for our customers. Our equipment
and processes utilize advanced technology and resources to provide you with the
best transportation management tools in the industry, including satellite
tracking, online visibility, EDI communication, Private Premier F.A.S.T. Tools
(Book, Track, Quote, Rate, Summaries and Forms), T.A.P. scanning system and much
more. From booking to final delivery, our technology is packed with solutions,
ensuring access to the information you need to keep your business moving.
See More
Forward Air provides expedited surface shipping throughout North America as a
cost effective, reliable alternative to air transportation. We serve the
wholesale shipping community in need of time-definite ground transportation
solutions, including freight forwarders, integrated air cargo carriers,
passenger/cargo airlines, logistics companies, and non-traditional shippers.
Forward Air is a single-source provider that presents a robust menu of supply
chain services for air freight and expedited LTL markets, involving expedited
linehaul (LTL), full truckload (TL), cartage, airline logistics and more as we
continue to expand our services to meet the changing needs and growth of our
customer base. The Forward Air network is designed with over 90 facilities
located at or near major U.S. and Canadian airports, 12 regional sort centers
and over 300 beyond points (secondary airports provided through our Complete
Cartage service), creating one of the most comprehensive linehaul networks in
the industry.
* HOME
* SCHEDULES
* SERVICES
* TOOLS
* CAREERS
* ABOUT
--------------------------------------------------------------------------------
FORWARD AIR NATIONAL CUSTOMER CARE CENTER
M-F: 7:00am - 11:00pm EST
SAT: 9:30am - 4:00pm EST
SUN: Closed
Toll Free: 800-726-6654
Direct: 423-636-3380
Fax: 423-783-9019
Email: custserv@forwardair.com
CONTACT US
COMPANY
* Careers
* Drivers
* Investor Relations
* My FWRD Website
* LiveWell Website
CORPORATE
* Forward Air Corporation
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