www.zendesk.com Open in urlscan Pro
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Form analysis
3 forms found in the DOM

POST

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        <label class="field-label" for="industry-roi">Industry</label>
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            <option value="">Select</option>
            <option value="consumer">Consumer Products</option>
            <option value="financial">Financial &amp; Insurance</option>
            <option value="healthcare">Health Care</option>
            <option value="retail">Retail</option>
            <option value="telecom">Telecom</option>
            <option value="travel">Travel &amp; Tourism</option>
            <option value="industrial">Industrial</option>
            <option value="tech">High Tech</option>
            <option value="other">Other</option>
          </select>
        </div>
        <div class="field-error js-field-error">Please select your industry</div>
      </div>
      <div class="field-wrap js-field-wrap">
        <label class="field-label" for="agents-roi">Number of agents</label>
        <input type="number" class="first-name required js-field" id="agents-roi" name="agents-roi" placeholder="0" tabindex="0">
        <div class="field-error js-field-error">Please enter a number</div>
      </div>
      <div class="field-wrap js-field-wrap">
        <label class="field-label" for="calls-roi">Annual call volume</label>
        <input type="number" class="required js-field" id="calls-roi" name="calls-roi" placeholder="0" tabindex="0">
        <div class="field-error js-field-error">Please enter a number</div>
      </div>
      <div class="field-wrap js-field-wrap">
        <label class="field-label" for="emails-roi">Annual email/webform volume</label>
        <input type="number" class="required js-field" id="emails-roi" name="emails-roi" placeholder="0" tabindex="0">
        <div class="field-error js-field-error">Please enter a number</div>
      </div>
      <div class="field-wrap js-field-wrap">
        <label class="field-label" for="chats-roi">Annual chat volume</label>
        <input type="number" class="required js-field" id="chats-roi" name="chats-roi" placeholder="0" tabindex="0">
        <div class="field-error js-field-error">Please enter a number</div>
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</form>

POST

<form id="suiteForm" class="greenhouse-form resource-lead-form resource-lead-form-horizontal js-suite-spot-form" method="post" __bizdiag="389551199" __biza="WJ__">
  <div class="field-container js-field-container">
    <h3 class="katamari-field center" data-katamari-field-id="form-suite-spot-tool-1">See your ROI with Zendesk</h3>
    <p class="katamari-field center" data-katamari-field-id="form-suite-spot-tool-2">In just a few seconds, see how omnichannel solutions can improve your support — whether it’s giving back time to your customers and agents or increasing your ROI.
    </p>
    <!-- begin primary fields -->
    <div class="primary-fields">
      <div class="field-wrap js-field-wrap">
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        <div class="js-generic-name-error field-error js-field-error">Please enter your first name</div>
        <div class="js-invalid-name-special-characters field-error js-field-error">Numbers and special characters are not allowed</div>
      </div>
      <div class="field-wrap js-field-wrap">
        <label class="field-label" for="LastName">Last name</label><input type="text" class="last-name required js-field" id="LastName" name="LastName" autocomplete="family-name" placeholder="" maxlength="25" tabindex="0">
        <div class="js-generic-name-error field-error js-field-error">Please enter your last name</div>
        <div class="js-invalid-name-special-characters field-error js-field-error">Numbers and special characters are not allowed</div>
      </div>
      <div class="field-wrap js-field-wrap">
        <label class="field-label" for="owner[email]">Work email</label><input type="email" class="email required js-field" id="owner[email]" name="owner[email]" autocomplete="email" placeholder="" maxlength="80" aria-label="Work email" tabindex="0">
        <div class="js-generic-email-error field-error js-field-error">Please enter a valid email address</div>
        <div class="js-invalid-email-support-address field-error js-field-error">Please enter a valid email address.<br>Email addresses may not begin with: <span class="js-disallowed-emails"></span></div>
      </div>
      <div class="field-wrap js-field-wrap">
        <label class="field-label" for="account[name]">Company name</label><input type="text" class="company required js-field" id="account[name]" name="account[name]" autocomplete="organization" placeholder="" maxlength="40" tabindex="0">
        <div class="field-error js-field-error">Please enter your company name</div>
      </div>
    </div>
    <!-- end primary fields -->
    <div class="field-wrap opt-in-field js-opt-in-field">
      <div class="field-wrap js-field-wrap opt-in-checkbox js-opt-in-checkbox" data-force="">
        <label class="checkbox-container">
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          <input type="hidden" class="js-opt-in-notice-webinars" id="WebinarOptin" name="WebinarOptin" value="TRUE">
          <span class="custom-check"></span>
          <span class="js-opt-in-notice"> Please also send me occasional emails about Zendesk products and services. (You can unsubscribe at any time.) </span>
          <span class="js-opt-in-notice-webinars"> Please select this checkbox if you do not wish to receive marketing communications from Zendesk. </span>
        </label>
      </div>
      <div class="field-wrap js-field-wrap js-privacy-notice-webinars privacy-notice ">
        <span> By submitting my personal information, I consent to Zendesk collecting, processing, and storing my information in accordance with the <a href="/company/agreements-and-terms/privacy-policy/" target="_blank">Zendesk Privacy Notice</a>.
          Zendesk uses the information you provide to send future occasional emails about Zendesk products, services and relevant content. You can unsubscribe at any time. </span>
      </div>
      <div class="field-wrap js-field-wrap js-privacy-notice privacy-notice ">
        <span> By submitting my personal information, I understand and agree that Zendesk may collect, process, and retain my data pursuant to the <a href="/company/agreements-and-terms/privacy-policy/" target="_blank">Zendesk Privacy Policy</a>.
        </span>
      </div>
    </div>
    <!-- begin submit button -->
    <div class="field-wrap">
      <button id="suiteFormSubmit" class="katamari-field button button-medium button-primary js-suite-spot-submit" type="button" name="button" data-katamari-field-id="form-suite-spot-tool-3">Tell us where you are today</button>
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  <div class="success-message js-success-message">
    <span class="icon-success"></span>
    <h4 class="katamari-field success-message-heading" data-katamari-field-id="form-suite-spot-tool-6">How many support requests do you receive a month?</h4>
    <p class="katamari-field success-message-paragraph" data-katamari-field-id="form-suite-spot-tool-7">Please enter a whole number</p>
    <button id="downloadReport" class="katamari-field button button-medium button-primary" type="button" name="button" data-katamari-field-id="form-suite-spot-tool-8">What type of business do you support?</button>
  </div>
  <div class="error-message js-error-message">
    <span class="icon-error"></span>
    <p class="error-message-paragraph"></p>
    <p>Sorry, something went wrong!</p>
    <p>Please reload the page and try again, or you can <a class="text-link" href="https://support.zendesk.com/hc/en-us/articles/4408843597850" target="_blank">contact Zendesk for support</a>.</p>
    <p></p>
  </div>
  <div class="loading js-loading">
    <div class="loading-inner">
      <span class="loading-img"></span>
      <p class="loading-txt">We are sending your request...please wait.</p>
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  </div>
</form>

POST

<form id="newsletter" class="greenhouse-form js-newsletter-form-footer" method="post" __bizdiag="1185476453" __biza="WJ__">
  <div class="field-container js-field-container">
    <div class="field-wrap field-wrap-email js-field-wrap">
      <input type="email" class="email required js-field js-footer-newsletter-email" id="owner[email]" name="owner[email]" autocomplete="email" placeholder="What's your email?" maxlength="80"
        aria-label="Enter your email and subscribe to our newsletter" tabindex="0">
      <div class="js-generic-email-error field-error js-field-error">Please enter a valid email address</div>
      <div class="js-invalid-email-support-address field-error js-field-error">Please enter a valid email address.<br>Email addresses may not begin with: <span class="js-disallowed-emails">support, help, postmaster, noreply, no-reply, info</span>
      </div>
    </div>
    <div class="field-wrap opt-in-field js-field-wrap js-opt-in-field js-opt-in-newsletter">
      <div class="field-wrap js-field-wrap opt-in-checkbox js-opt-in-checkbox" data-force="">
        <label class="checkbox-container">
          <input type="checkbox" class="js-opt-in-checkbox js-field" id="optinToMarketing" name="optinToMarketing" checked="" value="TRUE">
          <input type="hidden" class="js-opt-in-notice-webinars" id="WebinarOptin" name="WebinarOptin" value="TRUE">
          <span class="custom-check"></span>
          <span class="js-opt-in-notice"> Please also send me occasional emails about Zendesk products and services. (You can unsubscribe at any time.) </span>
          <span class="js-opt-in-notice-webinars"> Please select this checkbox if you do not wish to receive marketing communications from Zendesk. </span>
        </label>
      </div>
      <div class="field-wrap js-field-wrap js-privacy-notice-webinars privacy-notice ">
        <span> By submitting my personal information, I consent to Zendesk collecting, processing, and storing my information in accordance with the <a href="/company/agreements-and-terms/privacy-policy/" target="_blank">Zendesk Privacy Notice</a>.
          Zendesk uses the information you provide to send future occasional emails about Zendesk products, services and relevant content. You can unsubscribe at any time. </span>
      </div>
      <div class="field-wrap js-field-wrap js-privacy-notice privacy-notice ">
        <span> By submitting my personal information, I understand and agree that Zendesk may collect, process, and retain my data pursuant to the <a href="/company/agreements-and-terms/privacy-policy/" target="_blank">Zendesk Privacy Policy</a>.
        </span>
      </div>
    </div>
    <div class="field-wrap field-wrap-submit">
      <button class="button button-medium button-primary form-submit-btn js-submit-btn" type="submit"><span class="text">Subscribe</span></button>
    </div>
    <!-- Hidden Fields -->
    <div style="display: none;">
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  <div class="success-message js-success-message">
    <span class="icon-success"></span>
    <p class="gdpr-success-message gdpr-visible-show">Thank you for subscribing to our email communication. You can update your preferences or unsubscribe at any time.</p>
    <p class="gdpr-visible-hide">Welcome to the club!</p>
  </div>
  <div class="error-message js-error-message">
    <span class="icon-error"></span>
    <p>Sorry, something went wrong!</p>
    <p>Please reload the page and try again, or you can <a class="text-link" href="https://support.zendesk.com/hc/en-us/articles/4408843597850" target="_blank">contact Zendesk for support</a>.</p>
  </div>
  <div class="loading js-loading">
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      <span class="loading-img"></span>
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</form>

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THE BEST CUSTOMER EXPERIENCES

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SOFTWARE THAT HITS THE SWEET SPOT

Customer service is about more than the customer. It’s about your business and
your teams, too. Zendesk not only makes things easy on your customers, but sets
your teams up for success, and keeps your business in sync. It’s everything you
need, in one powerful package.




MAKE IT EASY FOR YOUR CUSTOMERS

Offer conversational support in ways that are convenient for your customers, so
it's simple for them to get the answers they need.

MEET YOUR CUSTOMERS WHERE THEY ARE

Provide support anywhere, so customers can always reach you. The conversation
stays connected, no matter how they choose to interact (over messaging, live
chat, social, email, or voice).

Messaging

EMPOWER CUSTOMERS TO HELP THEMSELVES

Build an integrated help center and community forum. Customers can resolve
issues at their own pace — while reducing resolution times for agents.

Help center

PROVIDE A PERSONAL TOUCH AT SCALE

Personalize the experience for each customer, even as you scale. Use automation
and AI-powered bots to get the context to ensure customers never have to repeat
themselves.

AI-powered bots


SET YOUR TEAMS UP FOR SUCCESS

Help your agents, admins and internal teams do their best work. Zendesk offers
robust out-of-the-box tools that are quick to set up and easy to use.



MANAGE AND RESPOND FROM ONE UNIFIED PLACE

Make it easier to track, prioritize, and respond to customers with one unified
agent workspace. And with complete customer context— including 1,000+ pre-built
integrations—agents can provide better, more personalized support.

Agent workspace

BOOST AGENT EFFICIENCY

Save agents time with
collaboration tools
that efficiently connect with internal and external partners. Help them respond
faster with prepared answers and the
right details
for each issue.

Collaboration tools

WORK SMARTER WITH ROUTING AND INTELLIGENCE

Leverage built-in routing and intelligence to collect critical details and
reduce data entry. Plus, escalate issues to the agent best suited to help.

Routing and intelligence

DELIVER SELF-SERVICE CONTENT AT SCALE

Empower your content managers with integrated knowledge management. Share the
workload by getting agents to contribute expertise directly from their
workspace.

Knowledge management


KEEP YOUR BUSINESS IN SYNC

Customize to your heart’s content with an open and flexible platform that you
can scale, extend, and optimize as your business changes.

INTEGRATE WITH YOUR SYSTEMS

Integrate all relevant customer data using our powerful integration options,
including code and no-code functionality.

Integrations

MANAGE A UNIFIED VIEW OF YOUR CUSTOMER

Create one unified view of your customer. Use it to personalize experiences
across the entire customer journey.

Single customer view

MAKE SENSE OF IT ALL WITH ACTIONABLE INSIGHTS

Analyze, monitor and act based on what your customers need. It all works across
sales, service, and third party systems with easy to use analytics and
reporting.

Analytics and reporting


WE CAN LEND A HAND

We have the expertise to work as an extension of your team, ensuring our
solutions have a strategic impact on your business.

Learn more





CALCULATE YOUR ROI WITH ZENDESK

Determining ROI can be tricky. Luckily, we’ve got a tool for that. Check out
Zendesk’s ROI calculator to see the benefits of an omnichannel approach to
customer support.

TELL US A LITTLE MORE ABOUT YOURSELF, AND WE’LL DO THE REST:

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If you don't offer that channel currently, enter zero.

Industry
Select Consumer Products Financial & Insurance Health Care Retail Telecom Travel
& Tourism Industrial High Tech Other
Please select your industry
Number of agents
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Annual call volume
Please enter a number
Annual email/webform volume
Please enter a number
Annual chat volume
Please enter a number

TOMORROW’S FORECAST JUST GOT A LITTLE BIT BRIGHTER. HERE IS WHERE YOU CAN EXPECT
SOME REDUCTIONS.

00% Cost per contact
00% Phone average handle time (min)
00% Chat average handle time (min)
00% First contact resolution (FCR)
Projected ROI 00%
Total cost savings $00
Unlock your projected ROI Get your full ROI report


SEE YOUR ROI WITH ZENDESK

In just a few seconds, see how omnichannel solutions can improve your support —
whether it’s giving back time to your customers and agents or increasing your
ROI.

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Notice. Zendesk uses the information you provide to send future occasional
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By submitting my personal information, I understand and agree that Zendesk may
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Tell us where you are today


HOW MANY SUPPORT REQUESTS DO YOU RECEIVE A MONTH?

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What type of business do you support?

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Disclaimer

The above estimates are based on Industry & Zendesk benchmarks with the
assumption of using a single, integrated omnichannel solution. These numbers are
designed to be only directional in use. Individual results & performance may
differ.

Start a free trial of The Support Suite to see it in action.

*Please note, this tool does not include data from our recent CX Maturity report
from ESG.


SEE HOW IT COMES TOGETHER

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