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CONTACT CENTER OUTSOURCING SERVICES - CUSTOMER SATISFACTION


INSIGHTS THAT DRIVE RESULTS




Apply advanced customer satisfaction analytics to understand your customers,
make informed decisions, and boost business results.

LET’S CONNECT


CUSTOMER LOYALTY IS BUILT ONE POSITIVE EXPERIENCE AT A TIME



But without sophisticated analytics, companies can’t capitalize on those
positive experiences. Measuring customer satisfaction at every touchpoint is
essential for success. Here are the challenges facing today’s businesses.


CUSTOMER SATISFACTION (CSAT) REQUIRES RICH DATA TOOLS

CSAT can be measured using several methodologies, and answers can feel elusive
if you aren’t asking the right questions with the right sample size and tracking
them strategically. Companies need a robust data strategy to measure every point
of the customer journey.


HOW DO YOU DRAW HOLISTIC INSIGHTS FROM POINT-IN-TIME DATA

CSAT measures customer sentiment at specific points in time – after a support
call, when a request is fulfilled, after returning a product, or visiting a
store. But how do you translate all those data points into comprehensive
business outcomes?


A BAD REVIEW CAN AMPLIFY NEGATIVE EXPOSURE

Companies need proactive strategies to address customer issues in real-time.
Many companies find out about complaints through negative reviews or social
media posts. How much better would it be to identify and address problems before
they hit the public?


TURN DATA INTO ACTION

Take control of your customer satisfaction through advanced analytics, reporting
tools, and smarter integrations. Learn how our customer satisfaction tools can
drive business results for your company.

LET’S CONNECT



UNLOCK THE CUSTOMER JOURNEY WITH CUSTOMER SATISFACTION ANALYTICS



Your customers deserve a premium experience. We use in-house and third-party
CSAT, NPS, effort scoring, and survey platforms to ensure first-class standards
in customer satisfaction.

ADVANCED, HOLISTIC DATA TOOLS



At Global Response, we track interactions with advanced, integrated analytics.
Using tools like customer surveys, Net Promoter Score (NPS), Customer Effort
Score (CES), and Performance Management (PM), we deliver the relevant data you
need at every point of your customer’s lifecycle.

ACTIONABLE INSIGHTS



Each CSAT measurement gives you real-time data at critical points of the
customer journey. We offer analytics and advice that helps our partners connect
the data points and get transparent insight into their impression on customers.
This data forms one of your most important KPIs and helps improve the
omnichannel customer experience.

PROACTIVE CUSTOMER SATISFACTION



Instead of reacting to negative exposure, advanced customer analytics can help
you proactively address issues and amplify strengths. CSAT helps companies
respond quickly to problems and drive measurable improvements.




MAKE DECISIONS WITH CONFIDENCE

With the correct data, companies can move forward with business decisions they
know will positively impact their customers and their bottom line. Use our
advanced and integrated CSAT services to ensure you understand the customer
experience from every angle.

LET’S CONNECT


CONNECT WITH A CUSTOMER EXPERIENCE CONSULTANT




Get happier, more satisfied customers with Global Response.



FOR ANY QUESTIONS, CALL 866.932.2507.


866.932.2507

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