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Featured
CES 2022

HP+ smart printing system

Instant ink

Printables

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PCs
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Everyday

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Home desktops and All-in-Ones

Chromebooks & Chromebase All-in-Ones

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Monitors

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HP PRIVACY STATEMENT




HP recognizes that privacy is a fundamental human right and further recognizes
the importance of privacy, security and data protection to our customers and
partners worldwide. As a global organization, with legal entities, business
processes, management structures, and technical systems that cross international
borders, we strive to provide protections across all of our operations that
exceed legal minimums and to deploy consistent, rigorous policies and
procedures.


This Privacy Statement informs you of our privacy practices and of the choices
you can make and rights you can exercise in relation to your personal data,
including information that may be collected from your online activity, use of
devices, and interactions you have with HP offline, such as when you engage with
our customer support representatives. This Privacy Statement applies to all HP
companies as well as HP-owned websites, domains, services (including device
management), applications, subscriptions (e.g. Instant Ink) and products, and
those of our subsidiaries (collectively “HP Services”).


This Privacy Statement does not apply to any personal data we process on behalf
of our business customers when we provide services. The contracts we have with
our business customers control how we process your persona data in this context.
If you are a customer, employee or contractor of one HP’s business customers and
have questions about your personal data we recommend that you contact HP’s
business customer in the first instance and, if needed, will provide assistance
to them in responding your questions.






HP recognizes that privacy is a fundamental human right and further recognizes
the importance of privacy, security and data protection to our customers and
partners worldwide. As a global organization, with legal entities, business
processes, management structures, and technical systems that cross international
borders, we strive to provide protections across all of our operations that
exceed legal minimums and to deploy consistent, rigorous policies and
procedures.


This Privacy Statement informs you of our privacy practices and of the choices
you can make and rights you can exercise in relation to your personal data,
including information that may be collected from your online activity, use of
devices, and interactions you have with HP offline, such as when you engage with
our customer support representatives. This Privacy Statement applies to all HP
companies as well as HP-owned websites, domains, services (including device
management), applications, subscriptions (e.g. Instant Ink) and products, and
those of our subsidiaries (collectively “HP Services”).


This Privacy Statement does not apply to any personal data we process on behalf
of our business customers when we provide services. The contracts we have with
our business customers control how we process your persona data in this context.
If you are a customer, employee or contractor of one HP’s business customers and
have questions about your personal data we recommend that you contact HP’s
business customer in the first instance and, if needed, will provide assistance
to them in responding your questions.



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   OUR PRIVACY PRINCIPLES
   
    
   
   We have an accountability-based program and are committed to the following
   principles, which are based on internationally-recognized frameworks and
   principles of privacy and data protection:
   
   
   LAWFULNESS, FAIRNESS & TRANSPARENCY
   
   
   LAWFULNESS, FAIRNESS & TRANSPARENCY
   
   We process personal data in accordance with law and with transparency and
   fairness to you. Our data processing activities are conducted: 1) with your
   consent; 2) in order to fulfill our obligations to you; 3) for the legitimate
   purposes of operating our business, advancing innovation and providing a
   seamless customer experience; or 4) otherwise in accordance with law.
   
   
   NOTICE & CHOICE OF DATA USE
   
   We are transparent and provide clear notice and choice to you about the types
   of personal data collected and the purposes for which it is collected and
   processed. We will not use personal data for purposes that are incompatible
   with these Principles, our Privacy Statement or specific notices associated
   with HP Services.
   
   
   DATA ACCESS
   
   We provide you with reasonable access along with the ability to review,
   correct, amend or delete the personal data you have shared with us.
   
   
   DATA INTEGRITY & PURPOSE LIMITATION
   
   We only use personal data for the purposes described at the time of
   collection or for additional compatible purposes in accordance with law. We
   take reasonable steps to ensure that personal data is accurate, complete and
   current and we only collect personal data which is relevant and limited to
   what is necessary for the purposes for which it is collected. We will keep
   personal data for no longer than is necessary for the purposes for which it
   was collected and then we will securely delete or destroy it.
   
   
   DATA SECURITY
   
   To protect personal data against unauthorized use or disclosure we implement
   strong information security controls in our own operations and offer
   market-leading products and solutions with high levels of data security
   protection.
   
   
   ACCOUNTABILITY FOR ONWARD TRANSFER
   
   We acknowledge our potential liability for transfers of personal data among
   HP entities or to third parties. Personal data will only be shared when third
   parties are obligated by contract to provide equivalent levels of protection.
   
   
   RECOURSE, OVERSIGHT & ENFORCEMENT
   
   We are committed to resolving any concerns regarding your personal data. We
   voluntarily participate in several international privacy programs that
   provide recourse to individuals if they feel HP has not adequately respected
   their rights.

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   INTERNATIONAL DATA TRANSFERS
   
    
   
   
   
   As a global company, it is possible that any information you provide may be
   transferred to or accessed by HP entities worldwide in accordance with this
   Privacy Statement and on the basis of the following International Privacy
   Programs.
   
   
   EU-US PRIVACY SHIELD
   
   Although not used for data transfers as of July 16th 2020, HP still complies
   with the EU-US Privacy Shield Framework as set forth by the US Department of
   Commerce regarding the collection, use, and retention of personal information
   from European Union member countries. HP has certified that it adheres to the
   Privacy Shield Principles of Notice, Choice, Accountability for Onward
   Transfer, Security, Data Integrity and Purpose Limitation, Access and
   Recourse, Enforcement and Liability. If there is any conflict between the
   policies in this privacy policy and the Privacy Shield Principles, the
   Privacy Shield Principles shall govern. To learn more about the Privacy
   Shield program, and to view our certification page, please visit
   www.privacyshield.gov.
   
   In compliance with EU-US Privacy Shield Principles, HP commits to resolve
   complaints about your privacy and our collection or use of your personal
   information. European Union individuals with inquiries or complaints
   regarding this privacy policy should first contact the HP Privacy Office.
   
   HP has further committed to refer unresolved privacy complaints under the
   EU-US Privacy Shield Principles to BBB EU PRIVACY SHIELD, a non-profit
   alternative dispute resolution provider located in the United States and
   operated by the Council of Better Business Bureaus. If you do not receive
   timely acknowledgment of your complaint, or if your complaint is not
   satisfactorily addressed, please visit
   www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information and to
   file a complaint.
   
   If your complaint is not resolved through the above channels, under limited
   circumstances you may be able to invoke binding arbitration before a Privacy
   Shield Panel.
   
   HP is subject to the investigatory and enforcement powers of the US Federal
   Trade Commission, or any other US authorized statutory body.
   
   
   * PrinterOn America Corporation; HP Inc; Hewlett-Packard World Trade, LLC;
   HPQ Holdings, LLC; Compaq Information Technologies, LLC; Indigo America, Inc;
   Hewlett-Packard Enterprises, LLC; HPI J1 Holdings LLC; HP R&D Holding LLC;
   HPI Luxembourg LLC; HPI Federal LLC; HPI Brazil Holdings LLC; HPI Bermuda
   Holdings LLC; HP Hewlett Packard Group LLC; Hewlett-Packard Company Archives
   LLC; HP US Digital LLC; HP Jade Holding LLC; HP Health Solutions Inc; HP
   Licensing Holding LLC; HP USA Manufacturing LLC; HP Technology Holdings LLC;
   Teradici Inc; Hewlett-Packard Development Company, L.P; Tall Tree Insurance
   Company.
   
   
   BINDING CORPORATE RULES
   
   HP’s Binding Corporate Rules (“BCR”) ensure that personal data transferred
   from the European Economic Area (“EEA”) is adequately protected while being
   processed by any of HP’s global entities. HP transfers of personal data from
   the EU are conducted in accordance with the following approved BCR.
   
    * HP’s BCR for Controller (“BCR-C”). Effective in 2011, HP’s BCR-C cover
      transfers of the personal data of existing and prospective HP consumer
      customers, as well as HP employees and job candidates as job candidates.
    * HP’s BCR for Processor (“BCR-P”) – Approved by the majority of Data
      Protection Regulators in the EEA and Switzerland, effective in 2018. HP’s
      BCR-P is available to HP’s enterprise customers to facilitate the transfer
      of their personal data from the EEA.
   
   More information about our BCRs can be found here.
   
   APEC CROSS-BORDER PRIVACY RULES
   
   HP’s privacy practices described in this Statement comply with the APEC Cross
   Border Privacy Rules System (“CBPR”), including transparency, accountability,
   and choice regarding the collection and use of your personal information, as
   well as the Privacy Recognition for Processors system (“PRP”). The CBPR and
   PRP certifications do not cover information that may be collected through
   downloadable software on third-party platforms. The APEC CBPR and PRP systems
   provide a framework for organizations to ensure protection of personal
   information transferred among participating APEC economies. More information
   about the APEC framework can be found here.
   
   If you have an unresolved privacy or data use concern related to HP’s APEC
   Certification that we have not addressed satisfactorily, please contact our
   U.S.-based third-party dispute resolution provider (free of charge).
   
   
   
   
   

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   HOW WE USE DATA
   
    
   
   
   
   We collect and use personal data to manage your relationship with HP and HP
   Service and better serve you when you are using HP Services by personalizing
   and improving your experience. We use and otherwise process your data for the
   following business purposes:
   
   
   CUSTOMER EXPERIENCE
   
   Providing you with a seamless customer experience by maintaining accurate
   contact and registration data, delivering comprehensive customer support,
   through a number of mediums including online message and chat centers,
   communicating with you about offering products, services, subscriptions and
   features that may interest you and enabling you to participate in contests,
   outbound satisfaction calls and surveys, customer incentives, benefits, and
   loyalty rewards. We also use your data to deliver a tailored experience,
   personalize the HP Services and communications you receive and create
   recommendations based your use of HP Services.
   
   
   TRANSACTION SUPPORT
   
   Assisting you in completing transactions and orders of our products or
   services, administering your account, processing payments, arranging
   shipments and deliveries and facilitating repairs and returns.
   
   
   PRODUCT SUPPORT & IMPROVEMENT
   
   Communicating with you to inform you or make you aware of non-transactional
   product features not addressed through Customer Service or Administrative
   Communications. Improving the performance and operation of our products,
   solutions, services and support, including warranty support and timely
   firmware and software updates and alerts to ensure the continued operation of
   the device or service. For more information, please see the section on
   Information Automatically Collected.
   
   
   ADMINISTRATIVE COMMUNICATIONS
   
   Communicating with you about HP Services. Examples of administrative
   communications may include responses to your inquiries or requests, service
   completion or warranty-related communications, safety recall notifications,
   communications required by law or applicable corporate updates related to
   mergers, acquisitions or divestitures.
   
   
   SECURITY
   
   Maintaining the integrity and security of our websites, products, features
   and services and preventing and detecting security threats, fraud or other
   criminal or malicious activity that might compromise your information. When
   you interact with us, we will also take reasonable steps to verify your
   identity, such as requiring a password and user ID, before granting access to
   your personal data. We may also maintain additional security measures, such
   as CCTV, to safeguard our physical locations.
   
   
   BUSINESS OPERATIONS
   
   Conducting ordinary business operations, verifying your identity, making
   credit decisions if you apply for credit, conducting business research,
   analytics, planning and strategy, corporate reporting and management, sales
   related activities, staff training and quality assurance purposes (which may
   include monitoring or recording calls to our customer support) and outreach.
   
   
   RESEARCH & INNOVATION
   
   Innovating new and existing new products, features and services using
   research and development tools and incorporating data analysis activities.
   
   
   MARKETING AND ADVERTISING
   
   Providing personalized promotional offers (in accordance with your Privacy
   Preferences)) on HP Services through e-mail, SMS/text-messages, in
   application marketing and third party platforms and other selected partner
   websites (for example, you might see an advertisement for a product on a
   partner site that you have recently viewed on an HP site). In accordance with
   your stated communication preferences, we may also share some of your
   information with selected partners, marketing service providers and digital
   marketing networks to present advertisements that might interest you in other
   sites or mobile applications.
   
   
   COMPLIANCE WITH LAW
   
   Compliance with applicable laws, regulations, court orders, government and
   law enforcement requests, to operate our services and products properly and
   to protect ourselves, our users and our customers and to solve any customer
   disputes. Information collected may also be used to investigate security
   incidents and potential breaches of personal information, notify individuals
   and third parties of the breach and to prepare to defend lawsuits.
   
   
   ARTIFICIAL INTELLIGENCE / MACHINE LEARNING
   
   As user interfaces become more complex and personalized, HP may use data to
   allow devices to better tailor services towards a customer in terms of the
   way information or tasks are presented. For example, using body and biometric
   data (with your consent) to enhance customer experience and services around
   our products and services, such as device security and virtual reality
   applications.
   
   
   SERVICE DELIVERY
   
   Where automatic data collection is strictly necessary for providing HP
   Services or delivering a product that you have requested. Without the
   collection of telemetry (such as Printer Usage Data) and personal data we
   cannot provide certain services of functionality we have agreed to provide to
   the customer. In addition, we may use automatic data collection to support
   and improve HP Services and support business operations relating to HP
   Services.
   
   
   ACCOUNT MANAGEMENT
   
   When using our products and services, including our online stores, you may
   create sign in credentials or an account with HP. When you create these
   credentials with your e-mail address and password, a unique identifier is
   created that allows you to use the same credentials for all our services.
   Depending on the services you are engaged with, the information associated
   with your credentials or account may also include delivery address, payment
   card information and history, details of purchased and connected devices,
   device and connection settings, device service usage data, as well as your
   preferences for recommendations and offers from HP.
   
   
   Please see our Data Collection and Use Matrix for a quick-reference guide to
   how we use the data we collect and our basis for processing such data.


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   WHAT DATA WE COLLECT
   
    
   
   
   
   Personal data is any information that personally identifies you or from which
   you could be identified either directly or indirectly. We may collect your
   personal data through your use of HP Services or during interactions with HP
   representatives.
   
   
   The categories of personal data we collect from you depends on the nature of
   your interaction with us or on the HP Services you use, but may include the
   following:
   
   
   INFORMATION COLLECTED ABOUT YOU
   
    * Contact Data – We may collect personal and/or business contact information
      including your first name, last name, mailing address, telephone number,
      fax number, email address and other similar data and identifiers.
    * Payment Data – We collect information necessary for processing payments
      and preventing fraud, including credit/debit card numbers, security code
      numbers and other related billing information.
    * Account Data – We collect information such as how you purchased or signed
      up for HP Services, your transaction, billing and support history, the HP
      Services you use and anything else relating to the account you create.
    * Location Data – We collect geolocation data when you enable location-based
      services or when you choose to provide location-related information during
      product registration or when interacting with our website.
    * Security Credentials Data– We collect user IDs, passwords, password hints,
      and similar security information required for authentication and access to
      HP accounts.
    * Demographic Data – We collect, or obtain from third parties, certain
      demographic data including, for example, country, gender, age, preferred
      language, and general interest data.
    * Preferences – We collect information about your preferences and interests
      as they relate to HP Services (both when you tell us what they are or when
      we deduce them from what we know about you) and how you prefer to receive
      communications from us.
    * Social Media Data – We may provide social media features that enable you
      to share information with your social networks and to interact with us on
      various social media sites. Your use of these features may result in the
      collection or sharing of information about you, depending on the feature.
      We encourage you to review the privacy policies and settings on the social
      media sites you use to make sure you understand the information that is
      collected, used, and shared by those sites.
    * Body and biometric Data – When you use our products, you might provide us
      with information about your body, such as your height or weight, or gait
      to create personalized objects with our 3D Print technology. With your
      permission, some of our products may collect biometric information (such
      as a fingerprint) to perform functions on the device.
    * Other Unique Identifying Information – Examples of other unique
      information that we collect from you include product serial numbers,
      information you provide when you interact in-person, online or by phone or
      mail with our services centers, help desks or other customer support
      channels, your written, voice or video responses to customer surveys or
      contests or additional information you have provided to us to facilitate
      delivery of HP Services and to respond to your inquiries. If you apply for
      instant credit, we may ask you to provide additional personal data such as
      salary, government-issued identification number, banking/financial account
      information, and other information (for example from credit reporting
      agencies) for authentication purposes and to verify credit worthiness
    * Specific HP-Service Data Collection – Select HP Services, such as HP
      Gaming and Immersive Applications may collect additional types of data to
      enable functionality and specialized features. To learn more about a
      specific HP Service, please click here.
   
   
   INFORMATION AUTOMATICALLY COLLECTED
   
    * Printer Usage Data – We collect Printer usage data such as pages printed,
      print mode, media used, ink or toner cartridge type (in particular,
      whether non-original cartridges, or cartridges with a non-HP chip or
      electronic circuitry are used), file type printed (.pdf, .jpg, etc.),
      application used for printing (Word, Excel, Adobe Photoshop, etc.), file
      size, time stamp, and usage and status of other printer supplies. We do
      not scan or collect the content of any file or information that might be
      displayed by an application.
    * Device Data – We collect information about your computer, printer and/or
      device such as operating system, firmware, amount of memory, region,
      language, time zone, model number, first start date, age of device, device
      manufacture date, browser version, device manufacturer, connection port,
      warranty status, unique device identifiers, advertising identifiers and
      additional technical information that varies by product.
    * Application Data – We collect information related to HP applications such
      as location, language, software versions, data sharing choices and update
      details. In cases where we incorporate technologies from third parties,
      data may be shared between the third party and HP and appropriate notice
      will provided at the application level.
    * Performance Data – We collect information regarding the performance of
      individual device hardware components, firmware, software and
      applications. Examples of the data we collect include information relating
      to memory and processor performance, environmental conditions and systems
      failures, printing events, features, and alerts used such as “Low on Ink”
      warnings, use of photo cards, fax, scan, embedded web server, and
      additional technical information that varies by device.
    * Website Browsing Data – We collect information about your visits to and
      your activity on our HP websites, applications or websites “powered by”
      another company on our behalf including the content (and any ads) that you
      view and interact with, the address of the website from which you arrived
      and other clickstream behavior (such as the pages you view, the links you
      click or which items you've added to your shopping basket). Some of this
      information is collected using cookies, web beacons embedded web links and
      similar technologies. To learn more, read Use of Cookies.
    * Anonymous or Aggregated Data – We collect anonymous answers to surveys or
      anonymous and aggregated information about how our HP Services are used.
      In certain cases, we apply a process of de-identification or
      pseudonymisation to your data to make it reasonably unlikely to identify
      you through the use of that data with available technology.
   
   Please note: Some web browsers incorporate “Do Not Track” features.
   Currently, no industry standard exists for handling “Do Not Track” requests,
   therefore at this time, our websites may not respond to “Do Not Track”
   requests or headers from these browsers.
   
   INFORMATION FROM THIRD-PARTY SOURCES
   
   We collect data from the following third parties:
   
    * Data brokers, social media networks and advertising networks –
      Commercially-available data such as name, address, email address,
      preferences, interests, and certain demographic data. For example,
      personal data may be collected when you access our applications through
      social media logins (i.e., logging in to our applications using your
      Facebook or other social media credentials). The basic details we receive
      may depend on your social network account privacy settings.
    * HP Partners – If you purchase HP Services from an HP partner, we may
      receive certain information about your purchase from that partner. We may
      also receive cookie data and insights.
    * Fraud prevention or credit reporting agencies – Data collected to prevent
      fraud and in connection with credit determinations.
    * HP Enterprise Customers – In order to provide certain HP Services at an
      enterprise level, your business contact data may be provided to HP by a
      designated entity within your business or enterprise (such as a member of
      your IT department).
    * Analytics Providers – We also receive non-personal data, such as
      aggregated or de-identified demographic/profile data, from third-party
      sources including select partners and companies that specialize in
      providing enterprise data, analytics and software as a service.
   
   In order to ensure data accuracy and offer a superior customer experience by
   providing you with better personalized services, content, marketing and ads,
   in some cases we link or combine the information that we collect from the
   different sources outlined above with the information we collect directly
   from you. For example, we compare the geographic information acquired from
   commercial sources with the IP address to derive your general geographic
   area. Information may also be linked via a unique identifier such as a cookie
   or account number.
   
   Where necessary, we obtain information to conduct due diligence checks on
   business contacts as part of our anti-corruption compliance program and in
   accordance with our legal obligations.
   
   IF YOU CHOOSE NOT TO PROVIDE DATA
   
   You are not required to share the personal data that we request, however, if
   you choose not to share the information, in some cases we will not be able to
   provide you with HP Services, certain specialized features or be able to
   effectively respond to any queries you may have.

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   CHILDREN’S PRIVACY
   
    
   
   
   
   Unless otherwise stated for a specific product or service, HP Services are
   made for the general public. HP does not knowingly collect data from children
   as defined by local law without the previous consent of their parents or
   legal guardians or as otherwise permitted by applicable law.

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   HOW WE RETAIN AND KEEP YOUR DATA SECURE
   
    
   
   
   
   To prevent loss, unauthorized access, use or disclosure and to ensure the
   appropriate use of your information, we utilize reasonable and appropriate
   physical, technical, and administrative procedures to safeguard the
   information we collect and process. HP retains data as required or permitted
   by law and while the data continues to have a legitimate business purpose.
   
   
   When collecting, transferring or storing sensitive information such as
   financial information we use a variety of additional security technologies
   and procedures to help protect your personal data from unauthorized access,
   use, or disclosure. When we transmit highly-confidential information (such as
   credit card number or password) over the internet, we protect it through the
   use of encryption, such as later versions of the Transport Layer Security
   (“TLS”) protocol.
   
   
   As part of real-time payment processing, we also subscribe to fraud
   management services. This service provides us with an extra level of security
   to guard against credit card fraud and to protect your financial data in
   accordance with industry standards.
   
   
   We keep your personal data for as long as necessary to provide you with HP
   Services, for legitimate and essential business purposes, such as making
   data-driven business decisions, complying with our legal obligations, and
   resolving disputes. HP is committed to protecting the privacy of all personal
   data processed and aims to ensure that personal data is not kept for longer
   than is necessary for the purpose for which it was collected, held, and
   processed. The retention periods for HP held personal data varies depending
   on whether that data is held as part of a legally required business record.
   Personal Data contained in records, including records relating to customer
   and vendor transactions, are maintained while active and as required by local
   law. Personal data contained in non-records is managed in accordance with the
   Personal Data Retention Policy, which sets retention limits. Following the
   expiration of the relevant retention period, information is permanently
   erased destroyed in a manner where they cannot be reproduced.
   
   
   At your request, we will delete or anonymize your personal data so that it no
   longer identifies you, unless, we are legally allowed or required to maintain
   certain personal data.

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   HOW WE SHARE DATA
   
    
   
   
   
   We will only share your personal data as follows and, when applicable, only
   with the appropriate contractual obligations in place:
   
   SHARING WITH HP COMPANIES
   
   We may transfer your personal data to other HP entities in the US and
   worldwide for the purposes outlined in this Privacy Statement. To ensure that
   your personal data is secure and as part of our participation in the APEC
   Cross Border Privacy Rules, Binding Corporate Rules and Privacy Shield
   programs, HP entities are contractually bound to comply with our privacy
   requirements. Furthermore, our privacy guidelines are communicated to our HP
   employees on an annual basis as part of our mandatory trainings.
   
   Where the international privacy programs identified above do not apply, when
   you agree to accept HP’s Privacy Statement when registering a product or for
   service, creating an account, or otherwise providing us with your personal
   data, you consent to the transfer of your personal data throughout the global
   HP network of entities.
   
   SHARING WITH SERVICE PROVIDERS & PARTNERS
   
   We engage service providers or partners to manage or support certain aspects
   of our business operations on our behalf. These service providers or partners
   may be located in the US or in other global locations and may provide
   services such as credit card processing and fraud management services,
   customer support, sales pursuits on our behalf, order fulfillment, product
   delivery, content personalization, advertising and marketing activities
   (including digital and personalized advertising), IT services, email service
   providers, data hosting, live-help, debt collection and management, customer
   satisfaction surveys or support of HP websites. Our service providers and
   partners are required by contract to safeguard any personal data they receive
   from us and are prohibited from using the personal data for any purpose other
   than to perform the services as instructed by HP. In some cases, HP might
   contact you to measure your satisfaction with the delivery of our products
   and services provided by those service providers and partners.
   
   SHARING OTHER INFORMATION WITH ADVERTISERS
   
   We may also transfer information about you to advertising partners (including
   the ad networks, ad-serving companies, and other service providers they may
   use) so that they may recognize your devices and deliver interest based
   content and advertisements to you. The information may include your name,
   postal address, email, device ID, or other identifier in encrypted form. The
   providers may process the information in hashed or de-identified form. These
   providers may collect additional information from you, such as your IP
   address and information about your browser or operating system and may
   combine information about you with information from other companies in data
   sharing cooperatives in which we participate. For more information, read HP
   Communications section.
   
   SHARING WITH OTHER THIRD PARTIES
   
   We may also share your personal data with: (i) credit reference and fraud
   prevention agencies; (ii) debt collection agencies (for outstanding debts
   with us); or (iii) insurance providers if you have purchased an insurance
   policy through us (e.g. Care Packs). If you choose to provide personal data
   to the other companies, that personal data will be handled according to the
   privacy policy of those companies, which may differ from HP’s policies and
   practices.
   
   CORPORATE TRANSACTIONS
   
   Circumstances may arise where, whether for strategic or other business
   reasons, HP decides to sell, buy, merge or otherwise reorganize businesses.
   In such transactions, we may disclose or transfer your personal data to
   prospective or actual purchasers or receive personal data from sellers. Our
   practice is to seek appropriate protection for your personal data in these
   types of transactions.
   
   COMPLIANCE WITH LAW
   
   We may also share your personal data when we believe, in good faith, that we
   have an obligation to: (i) respond to duly authorized information requests of
   law enforcement agencies, regulators, courts and other public authorities,
   including to meet national security or other law enforcement requirements;
   (ii) comply with any law, regulation, subpoena, or court order; (iii)
   investigate and help prevent security threats, fraud or other criminal or
   malicious activity; (iv) enforce/protect the rights and properties of HP or
   its subsidiaries; or (v) protect the rights or personal safety of HP, our
   employees, and third parties on or using HP property when allowed and in line
   with the requirements of applicable law.
   
   We do not, and will not, sell personal data to third parties. We do permit
   third parties to collect the personal data described above through our
   Services and share personal data with third parties for business purposes as
   described in this Privacy Statement, including but not limited to providing
   advertising on our Services and elsewhere based on users’ online activities
   over time and across different sites, services, and devices (so-called
   “interest-based advertising”). The information practices of these third
   parties are not covered by this Privacy Statement.
   
   Please see our Data Collection and Use Matrix for a quick reference on how
   and with whom we share your data.

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   HP COMMUNICATIONS
   
    
   
   
   
   You can make or change your choices regarding subscription or general
   communications from HP at the data collection point or by using other
   methods, which are described in the following section. These options do not
   apply to communications primarily for the purpose of administering order
   completion, contracts, support, product safety warnings, driver updates, or
   other administrative and transactional notices where the primary purpose of
   these communications is not promotional in nature.
   
   
   MARKETING & SUBSCRIPTION COMMUNICATIONS
   
   
   HP marketing communications provide information about products, services,
   and/or support and you can select how these communications are delivered –
   e.g., via postal mail, email, telephone, fax or mobile device. Marketing
   communications may include new product or services information, special
   offers, personalized content, targeted advertising or invitations to
   participate in market research or compliance reviews. Subscription
   communications include email newsletters, software updates, etc. that may be
   expressly requested by you or which you consented to receive.
   
   
   You may opt out of receiving these general communications by using one of the
   following methods:
   
   
    * Select the email’s “Opt out” or “Unsubscribe” link, or follow the
      instructions included in each email subscription communication.
    * To unsubscribe from messages delivered to mobile phones, reply to the
      message with the words “STOP” or “END.”
   
   You can also disable automatic data collection tools, such as web beacons, in
   email messages by not downloading images contained in messages you receive
   from HP (this feature varies depending on the email software used on your
   personal computer). However, doing this may not always disable data
   collection in the email message due to specific email software capabilities.
   For more information about this, please refer to the information provided by
   your email software or service provider.
   
   
   COOKIES AND CHOICES
   
   
   HP provides you with choices about the setting of cookies and other automatic
   data collection tools through our Cookie Preferences Center. You can learn
   more about our use of these tools in our Cookies and Use of Cookie Statement.
   You can adjust your preferences by visiting our Cookie Preferences Center.
   
   Privacy Preference Center
   
   
   
   


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 *  
   
   
   EXERCISING YOUR RIGHTS & CONTACTING US
   
    
   
   
   
   You have the right to ask us for a copy of any personal data that you have
   provided to us or that we maintain about you and to request an explanation
   about the processing. In addition, you have the right to withdraw any consent
   previously granted or to request correction, amendment, restriction,
   anonymization or deletion of your personal data; and to obtain the personal
   data you provide with your consent or in connection with a contract in a
   structured, machine readable format and to ask us to transfer this data to
   another data controller.
   
   
   You also have the right to object to the processing of your personal data in
   some circumstances, including when we are using your data for direct
   marketing or to create a marketing profile. Please see the HP Communications
   Section for guidance on how to exercise your rights and to manage your
   preferences for marketing and subscription communications.
   
   
   In addition to the privacy controls available to you via this Privacy
   Statement, you can control your device data collection. In some instances,
   product usage data (not content of files) is collected and processed in order
   to deliver you the essential functionality of an HP Service, such as remote
   printing, Instant Ink or other web-enabled service. You can control device
   data collection yourself through your device settings and preferences. HP is
   not in a position to adjust your data collection settings without your active
   participation. Disabling data collection may affect the availability or
   functionality of such services. Data collected for the fulfilment of such
   essential functionality will not be processed for direct marketing purposes.
   If you need assistance in adjusting your data collection settings, please
   contact HP Customer Support with your device details.
   
   
   In certain cases, these rights may be limited, for example if fulfilling your
   request would reveal personal data about another person or if you ask us to
   delete information which we are required by law to keep or have compelling
   legitimate interests to keep.
   
   
   We will not discriminate against you for exercising your rights and choices,
   although some of the functionality and features available on HP Services may
   change or no longer be available to you. Any difference in the Services are
   related to the value provided.
   
   
   To exercise your rights, or if you have any questions or concerns about our
   Privacy Statement, our collection and use of your data or a possible breach
   of local privacy laws, you can contact HP’s Chief Privacy and Data Protection
   Officer or write to us at the appropriate address below:
   
   
   EU
   HP France SAS
   Global Legal Affairs
   ATTN: Privacy Office
   14 rue de la Verrerie
   CS 40012 – 92197
   Meudon cedex
   France
   
   
   MEXICO
   HP Inc.
   Global Legal Affairs
   ATTN: Privacy Office
   Av. Vasco de Quiroga #2999
   Col. Santa Fe Peña Blanca
   Del. Alvaro Obregon
   C.P. 01210 México D.F.
   
   
   Peoples Republic of China
   HP Inc.
   Global Legal Affairs
   ATTN: Privacy Office
   No.8 Guang Shun Avenue South, Bldg 1, 5th floor
   Lei Shing Hong center,
   ChaoYang District, P.C.100102
   Beijing, China
   
   
   REST OF WORLD
   HP Inc.
   Global Legal Affairs
   ATTN: Privacy Office
   1501 Page Mill Road
   Palo Alto, California 94304
   USA
   
   
   All communications will be treated confidentially. Upon receipt of your
   communication, our representative will contact you within a reasonable time
   to respond to your questions or concerns. In some cases, we may request
   further information in order to verify your identity. For more information
   about the verification process, click here. We aim to ensure that your
   concerns are resolved in a timely and appropriate manner.
   
   
   If we are unable to resolve your concerns, you have the right to contact a
   data privacy supervisory authority in the country where you live or work, or
   where you consider that the data protection rules have been breached or seek
   a remedy through the courts. For questions, concerns or complaints related to
   our participation in the EU-US Privacy Shield, APEC CBPRs or application of
   HP’s BCRs, please read about our International Data Transfers.

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 *  
   
   
   CHANGES TO OUR PRIVACY STATEMENT
   
    
   
   
   
   If we modify our Privacy Statement, we will post the revised statement here,
   with an updated revision date. If we make significant changes to our Privacy
   Statement that materially alter our privacy practices, we may also notify you
   by other means, such as sending an email or posting a notice on our corporate
   website and/or social media pages prior to the changes taking effect.
   
   
   
   Date Posted: March 2021.
   
   
   Download HP Privacy Statement
   
   Archive of previous privacy policies


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