www.aircanada.com Open in urlscan Pro
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Form analysis
3 forms found in the DOM

GET /ca/en/aco/home/search-results.html

<form class="search-form input-group ng-pristine ng-valid" action="/ca/en/aco/home/search-results.html" method="get" data-x-place-focus-on-invalid-field="" role="search">
  <!---->
  <div class="search-form-container" data-ng-if="!cc.showSlimHeader()">
    <label class="search-holder label" for="searchbox_01" data-se-id="nav_search_info_label">
      <span class="sr-only">Search site</span>
    </label>
    <input name="q" type="text" class="txt-box txt-search-box" id="searchbox_01" placeholder="FIND" value="" role="textbox">
    <button type="submit" class="ac-icon search btn-ghost" data-analytics-track="mega_navigation" data-analytics-val="Find" role="button"><span class="sr-only">Find</span></button>
  </div><!---->
  <!---->
  <!---->
</form>

GET /ca/en/aco/home/search-results.html

<form class="search-form input-group ng-pristine ng-valid" action="/ca/en/aco/home/search-results.html" method="get" data-x-place-focus-on-invalid-field="" role="search">
  <!---->
  <div class="search-form-container" data-ng-if="!cc.showSlimHeader()">
    <label class="search-holder label" for="searchbox_011" data-se-id="nav_search_info_label">
      <span class="sr-only">Search site</span>
    </label>
    <input name="q" type="text" class="txt-box txt-search-box" id="searchbox_011" placeholder="FIND" value="" role="textbox">
    <button type="submit" class="ac-icon search btn-ghost" data-analytics-track="mega_navigation" data-analytics-val="Find" role="button"><span class="sr-only">Find</span></button>
  </div><!---->
  <!---->
  <!---->
</form>

Name: formulaire —

<form role="form" name="formulaire" id="formulaire" class="form-inline ng-pristine ng-valid">
  <fieldset class="form-container-standard">
    <div class="form-group">
      <div class="col-lg-9 col-md-9 col-sm-9 col-xs-12">
        <label for="help-topic" class="sr-only"> <span class="form-label-text">- Help topics -</span> </label>
        <span class="form-element-wrapper select-dropdown-wrapper">
          <select id="topics" name="topics" class="form-control ng-pristine ng-untouched ng-valid ng-empty" tabindex="0" ng-model="frm.topics" data-x-place-arrow="" data-ng-model-options="{ updateOn: 'submit' }" aria-labelledby="help-topic-label"
            aria-required="false" aria-invalid="false">
            <option value="" selected="selected">- Help topics -</option>
            <option value="8">Accessibility Services</option>
            <option value="1">Baggage Information</option>
            <option value="2">Cancelling an Online Booking</option>
            <option value="3">Changing your Flight</option>
            <option value="4">Comments / Issues / Suggestions</option>
            <option value="13">Car Rental Bookings</option>
            <option value="14">Hotel Reservations</option>
            <option value="5">Liquids and Medication</option>
            <option value="6">Lost and Found</option>
            <!---->
            <option value="7" ng-if="country === 'CA' || country ===  'US' || country === 'AU' || country === 'CH' || country === 'HK' || country ===  'UK'">Managing Email Preferences</option><!---->
            <!--option value="9">Promotion Codes</option-->
            <option value="10">Refunds</option>
            <option value="11">Telephone and Email Scams</option>
            <option value="12">Ticket Receipts / Billing Enquiries</option>
          </select>
        </span> <span id="help-topic-label"></span>
      </div>
      <div class="col-lg-3 col-md-3 col-sm-3 col-xs-12">
        <div class="hidden-xs">
          <input type="submit" class="btn btn-primary pull-left btn-page-main" value="Go" tabindex="0" role="button">
        </div>
        <div class="visible-xs">
          <button type="submit" class="btn btn-primary pull-left btn-page-main" tabindex="0" role="button">Go </button>
        </div>
      </div>
    </div>
  </fieldset>
</form>

Text Content

Loading...
   
 * Skip to homepage
   
   
   
 * Skip to main navigation
   
   
 * Skip to content
   
 * Skip to search field
   
   
 * Skip to footer links
 * Skip to site map
 * Skip to contact

Search site Find
Flight Search
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Book Book
 * 
 * Book Travel
 * Routes and Partners
 * Flight Passes
 * Fare Options and Fees
 * Business Travel
 * Upgrades Opens in a New Window

Plan Plan
 * 
 * Baggage
 * Check-In Information
 * Travel Requirements
 * Special Assistance
 * Peace of Mind

Fly Fly
 * 
 * Flight Information
 * On Board
 * Customer Support
 * Air Canada on your Mobile
 * At the Airport
 * Premium Services

Aeroplan Aeroplan
 * Aeroplan Overview
 * Earn points
 * Redeem points
 * Aeroplan Elite Status
 * Aeroplan Credit Cards


Join Aeroplan

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Air Canada for Business
Select your edition and language. You are currently on the Canada English
edition.   You will be billed in Canadian dollars - CA$

English|CA$

Accessibility
Customer Support
Accessibility
Select your edition and language. You are currently on the Canada English
edition.   You will be billed in Canadian dollars - CA$

English|CA$

Search site Find
Hamburger Navigation

Book
Book Travel
 * Flight
 * Vacations Opens in a New Window
 * Car
 * Hotel
 * Airport Transfer Opens in a New Window External site which may not meet
   accessibility guidelines.
 * Air Canada Stopover
 * Group Travel

Routes and Partners
 * Where We Fly Opens in a New Window
 * Flight Schedules
 * Star Alliance and other Airline Partners
 * Air Canada Rouge Opens in a New Window
 * Air Canada Jetz and Charters
 * Air Canada Cargo Opens in a New Window
 * Toronto – Montreal/Ottawa Service

Flight Passes
 * Purchase
 * Book / Manage
 * View Bookings
 * Payment Methods
 * Air Canada Gift Cards
 * AC Conversion Card
 * All our Payment Options


Fare Options and Fees
 * Manage Bookings

Business Travel
 * Small / Midsize Businesses
 * Large Corporations
 * Meetings and Events

Upgrades Opens in a New Window
 * Why Book With Us
 * Travel News & Updates

Special Offers

Popular Destinations:

 * Toronto
 * Montreal
 * Vancouver
 * Flights to Canada
 * Flights to U.S.
 * Flights to U.K.

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Plan
Baggage
 * Carry-On Baggage
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 * Special Items
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 * Ship your luggage ahead

Check-In Information
 * Check In Now Opens in a New Window
 * How to Check In
 * Check-In / Boarding Times
 * Minimum Connection Times

Travel Requirements
 * Travel Ready hub
 * Travel Documents
 * Customs and Immigration
 * Advance Passenger Information (APIS)
 * U.S. Secure Flight Program


Special Assistance
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 * Children Travelling Alone
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 * Special Meals
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Peace of Mind
 * Before You Go Checklist
 * Health and Travel Tips
 * Advance Seat Selection
 * On My Way Service
 * Travel Insurance
 * Frequently Asked Questions

Use our calculator to determine your free checked baggage allowance.

 

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Fly
Flight Information
 * Flight Status
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On Board
 * Our Fleet
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 * enRoute
 * Preferred Seats
 * Wi-Fi
 * Duty Free

Customer Support
 * Frequently Asked Questions
 * ACCredit, eCoupons and Travel Vouchers
 * Customer Service Plan
 * Customer Relations Opens in a New Window External site which may not meet
   accessibility guidelines.
 * Receipt RequestsExternal site which may not meet accessibility guidelines.
 * Refund Services
 * Contact Us


Air Canada on your Mobile
 * Air Canada App
 * Mobile Check-in
 * Electronic Boarding Passes
 * Air Canada mobile+

At the Airport
 * Airport Information
 * Self Service Kiosks
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Premium Services
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 * Concierge Services

Visit our COVID-19 hub for where we fly, entry requirements and more.

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Aeroplan
My Aeroplan
eStore Shopping
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External site which may not meet accessibility guidelines.
Aeroplan Credit Cards
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 * Program overview
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 * Redeem points
 * Buy, donate, and more
 * Promotions

Join now
Customer Support
Special Offers
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See your profile

Join Aeroplan

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Air Canada for Business
 * Home
 * Fly
 * Status of Air Canada flights by route or by flight number. Information on
   scheduled and estimated departure and arrival times, delays and
   cancellations. Air Canada Customer Support
   * Check In Now
   * At the Airport
   * Premium Services
   * Flight Information
   * Air Canada on your Mobile
   * On Board
   * Achieving New Heights
   * New Air Canada
   * Our Climate Action Plan


CUSTOMER SUPPORT

At this time, the majority of refund requests have been processed. If you
submitted a request and have yet received a response, rest assured that our
specialized team will email you with an update once your request has been
reviewed.




FLIGHT INFO AND RESERVATIONS




1-888-247-2262

Toll free 24hrs/7days within Canada and the U.S.




For all Air Canada inquiries, including new Air Canada reservations, changing or
cancelling your reservation, or flight information.

Other numbers





DELAYED OR DAMAGED BAGGAGE




1 888 689-BAGS (2247)

Toll free 24hrs/7days within Canada and the U.S.



If you have a WorldTracer file and you have not been reunited with your bags
within 3 days, click hereExternal site which may not meet accessibility
guidelines..


AIR CANADA CUSTOMER RELATIONS

Do you have a travel related concern or other feedback you’d like to share?

Send us an emailExternal site which may not meet accessibility guidelines.


AEROPLAN CONTACT CENTRE


1-800-361-5373

Canada, USA, and the Caribbean

For all Aeroplan-related inquires, including booking, changing, or cancelling a
flight reward, your Aeroplan account, or for missing points.


INTERNATIONAL NUMBERS


0800 756 3865

United Kingdom


1-514-395-0300

All other areas

We invite our hearing-impaired members using a TTY to contact us at
1-800-361-5373 via Bell Relay Service (711).

For more information about Aeroplan, visit aircanada.com/aeroplan.



For all Air Canada inquiries, including new Air Canada reservations, changing or
cancelling your reservation, or flight information.


FLIGHT INFO AND RESERVATIONS




1-888-247-2262

Toll free 24hrs/7days within Canada and the U.S.

Other numbers


DELAYED OR DAMAGED BAGGAGE




1 888 689-BAGS (2247)

Toll free 24hrs/7days within Canada and the U.S. If you have a WorldTracer file
and you have not been reunited with your bags within 3 days, click hereExternal
site which may not meet accessibility guidelines..


AIR CANADA CUSTOMER RELATIONS



Do you have a travel related concern or compliment you would like to submit?

Send us an emailExternal site which may not meet accessibility guidelines.

For all Aeroplan-related inquires, including changing or cancelling a flight
reward, your Aeroplan account, or for missing points.


AEROPLAN CONTACT CENTRE




1-800-361-5373

Canada, USA, and the Caribbean


INTERNATIONAL NUMBERS


0800 756 3865

United Kingdom


1-514-395-0300

All other areas

We invite our hearing-impaired members using a TTY to contact us at
1-800-361-5373 via Bell Relay Service (711).

For more information about Aeroplan, visit aircanada.com/aeroplan.

 




MOST COMMON QUESTIONS

 * What are the size and weight restrictions for baggage?
 * How can I change or cancel my reservation?
 * Can I select my seat in advance?
 * Can I get a refund for a ticket I didn't use?
 * How do I check in and get my boarding pass?
 * How do I report a missing or damaged bag?
 * Can I change or cancel an Aeroplan flight reward?
 * Where can I request missing Aeroplan points?
 * Do my Aeroplan points expire?


EXPLORE OTHER TOPICS

 * 
   Missing Bags
 * 
   Receipt RequestsExternal site which may not meet accessibility guidelines.
 * 
   Refund Services
 * 
   Cancel an Online Booking
 * 
   Lost Items
 * 
   Frequently Asked Questions
 * 
   eCoupons and Travel Vouchers
 * 
   Customer Service Plan



HOW CAN WE HELP YOU?

Do you have a question or comment for us? You can look through our topics to see
if we've already covered your question, or contact us by phone or email anytime.

- Help topics - - Help topics - Accessibility Services Baggage Information
Cancelling an Online Booking Changing your Flight Comments / Issues /
Suggestions Car Rental Bookings Hotel Reservations Liquids and Medication Lost
and Found Managing Email Preferences Refunds Telephone and Email Scams Ticket
Receipts / Billing Enquiries
Go


External site which may not meet accessibility guidelines.

We have detected a device type and/or operating system version that may result
in slow performance on this site. If you are experiencing problems, please try
our mobile app Opens in a new windowExternal site which may not meet
accessibility guidelines..


CUSTOMER SUPPORT

 * Contact Information Opens in a New Window
 * Baggage Fees and Optional Services
 * Baggage Fee Changes


SPECIAL OFFERS

 * View Special Offers
 * Subscribe Opens in a New Window
 * Modify Preferences Opens in a New Window


ABOUT AIR CANADA

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guidelines. Twitter Opens in a New Window External site which may not meet
accessibility guidelines. YouTube Opens in a New Window External site which may
not meet accessibility guidelines. RSS Feeds Opens in a New Window External site
which may not meet accessibility guidelines.
 * Media Centre Opens in a New Window
 * Official Languages Opens in a New Window
 * Travel Agents
 * Careers Opens in a New Window

 * Air Canada Cargo Opens in a New Window
 * Air Canada Foundation Opens in a New Window
 * Investor Relations
 * Site Map

Voted Best Airline in North America
Best Airline Staff in Canada and North America


General Conditions of Carriage & Tariffs Customer Service Plan Privacy Policy
Cookies Policy



© 2022 Air Canada Indicates an external site which may not meet accessibility
guidelines.