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Atlassian Support
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User management Resources
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Manage your organization’s Atlassian accounts


DELETE A MANAGED ACCOUNT

Deleting an account is permanent. If you think you’ll need the account again, we
recommend you deactivate it instead.

If you want to delete your unmanaged account (an account not managed by an
organization), see Delete your Atlassian account.

Before we permanently delete the account, you’ll have a 14-day grace period,
during which the account will appear as temporarily deactivated. You have until
the grace period is over to cancel the deletion.


DETAILS ABOUT ACCOUNT DELETION

If a user’s account has been around for a while, they may belong to multiple
organizations and have access to multiple products, so their personal data may
be in multiple places. This section includes details about where personal data
is deleted from, what personal data is deleted, and what personal data isn’t
deleted. You’ll also get similar information when you’re about to delete an
account.

We’ll delete the user’s personal data from Atlassian account services within 30
days, except in a few cases where required for legitimate business or legal
purposes. Some examples include:

 * Information related to purchases, which we’re required to keep for financial
   reporting.

 * Records showing that we deleted someone’s account, which we may need to
   provide to regulators.

 * Data that’s part of an active lawsuit, which we’re required to keep by law.

The user has the right to submit complaints to the supervisory authority in
their country.


WHERE PERSONAL DATA IS DELETED FROM

Personal data is deleted from all Atlassian account services. Atlassian account
services include all organizations and sites used to access these products:

 * Jira Cloud

 * Confluence Cloud

 * Bitbucket Cloud

 * Trello

In addition to all products they use, users will no longer be able to access
other Atlassian account services, such as Community, Marketplace, and support.
This means that the user won’t be able to raise technical support tickets
at support.atlassian.com, access their profile at my.atlassian.com, or post
at community.atlassian.com.

Deleting your Atlassian account doesn’t delete Jira Align, or Halp accounts. To
delete your Jira Align Atlassian data, email Jira Align Support
at jira-align-support@atlassian.com and for your deletion of your Jira Align
product account, work with your Jira Align administrator. To delete your Halp
account, open a Halp support ticket at Halp support. To delete an Opsgenie
account that isn’t using Atlassian account, see Delete an account.


WHAT’S DELETED

We’ll delete the following personal data stored in an Atlassian account from
all Atlassian account services:

 * Full name

 * Public name

 * Job title

 * Department

 * Organization

 * Location

 * Time zone

 * Email address

 * Atlassian profile picture

For information on additional data, if any, deleted from products, see the
documentation on account deletion in Confluence Cloud, Jira Cloud, and Bitbucket
Cloud.


WHAT’S NOT DELETED

The following data is not deleted:

 * Content the user has created in Atlassian account services. For example,
   pages, issues, and comments they’ve created in products. For full lists of
   content that’s not deleted in products, see the documentation on account
   deletion for Confluence Cloud, Jira Cloud, and Bitbucket Cloud.

 * Any personal data in content the user or someone else created, such as names
   or email addresses typed into a page or issue. Product admins must delete
   this content manually.

 * The user’s profile information that might have been stored in Marketplace and
   custom apps installed in products. See Marketplace and custom apps for more
   details.


DELETE THE ACCOUNT

Deleting an account is permanent. After you delete an account, we’ll give you a
14-day grace period, during which you can cancel the deletion. If you think
you’ll need this account at another point in the future, we suggest you
deactivate the account instead.

If you’re using SAML SSO, remove the user from your identity provider before you
delete their account. If you don’t remove the user from your identity provider,
their Atlassian account will get created again and they'll still be able to log
in.

If you manage users through Google Suite, remove the users from Google Suite.
Then contact Support to request deletion of the users' accounts.

To delete an account:

 1. Go to admin.atlassian.com. Select your organization if you have more than
    one.

 2. Select Directory > Managed accounts.

 3. Select the user whose account you want to delete.

 4. From the 3 dot icon at the top of the page, select Delete account.

 5. Before you delete the account, read what happens to the deleted account
    carefully. Refer to the details about account deletion above.

 6. Click Delete account. From the confirmation dialog that appears, confirm
    that you want to delete the account.
    If you get some warnings, you may need to take care of these issues before
    you can go back to deleting the account.

Once you confirm the deletion, you’ll land on the user’s managed account page
again. The account is now scheduled for deletion and deactivated, preventing the
user from logging in to the account and Atlassian account services. When the
account is permanently deleted, the account will no longer appear in your list
of managed accounts.


ACCOUNT APPEARANCE AFTER DELETION

During the grace period when the account is deactivated, anyone with access to
your organization’s content will still see the user’s name in product (e.g.,
next to the user’s avatar) along with a Deactivated lozenge.

When the account is permanently deleted, Former user will appear in place of the
user’s name and the lozenge updates to Deleted.


USER’S NOTIFICATION EMAIL

When you schedule a user’s account for deletion, they’ll get an email that
explains they can no longer access their account, how their name will appear to
other users going forward, details about what happened to their personal data,
and a list of Marketplace and custom apps that may have stored their profile
information. We’ll also say to contact their organization admin if they’d like
to regain access to their account.


MARKETPLACE AND CUSTOM APPS

When you schedule a user’s account for deletion, you’ll get a confirmation
email. Your confirmation email, as well as the user’s notification email, will
include a list of Marketplace and custom apps that may have stored the user’s
profile information. You or other users may have installed these apps to add
features to Atlassian products, and the apps may have stored the user’s profile
information.

Marketplace apps were created by third-party vendors to add extra functionality
to your products. To find out whether a Marketplace app stored the user's
profile information, click the Marketplace listing link in the email and refer
to the vendor privacy policy. You’ll need to ask the apps' owners to delete the
user’s data from them. Contact your Bitbucket Cloud admin for information on any
apps installed from the Bitbucket Cloud marketplace.

You’ll also see a list of custom apps that were built for your products that may
store the user’s personal information. You’ll need to contact the organization
or site admin for each product that has a custom app to learn whether they store
personal data and, if so, how to request deletion of the data.


CANCEL AN ACCOUNT DELETION

If you’ve scheduled an account for deletion, you can cancel the deletion before
the 14-day grace period is over. Once you cancel the deletion, we’ll start
billing you and other organizations for the user.

To cancel a deletion:

 1. Go to admin.atlassian.com. Select your organization if you have more than
    one.

 2. Select Directory > Managed accounts.

 3. Select the user.

 4. From the user’s account page, click Cancel deletion.

 5. From the confirmation dialog that appears, review the Atlassian account
    services that the user will regain access to and confirm that you want to
    cancel the deletion.

After you’ve canceled deletion, the user’s account is fully restored and active.
We’ll send the user an email letting them know they can now log in to
all services they previously could access.

 

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STILL NEED HELP?

The Atlassian Community is here for you.
Ask the Community
 * Manage your organization’s Atlassian accounts
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 * Resend a verification email to a managed account
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