support.goto.com Open in urlscan Pro
52.222.236.113  Public Scan

Form analysis
3 forms found in the DOM

POST

<form data-wa-formname="web2call-form" class="customerInfoForm" method="post" action="" data-url="/ajax/careCreateTicket.jsp" data-useget="">
  <ul class="text-left">
    <li>
      <img src="" class="webform-auth webform-avatar" alt="product image">
      <span class="webform-auth webform-name-value"></span>
      <span class="webform-auth webform-email-value"></span>
      <span class="webform-auth webform-alt-email-text"><a data-wa-link="link_care-footer_#" href="#" class="webform-alt-email">USE A DIFFERENT EMAIL</a></span>
      <input type="text" name="emailAddress" placeholder="Your email address" class="handleErr emailAddress webform-email webform-nonAuth" autocomplete="off">
      <span class="form-helper-text error webform-email-error webform-nonAuth hide">Please enter a valid email address.</span>
    </li>
    <li>
      <select class="reasonType optional" name="reasonType" required="">
        <option value="">Reason for call</option>
        <option value="Support">Support</option>
        <option value="Billing">Billing</option>
        <option value="Sales">Sales</option>
      </select>
    </li>
    <li>
      <textarea type="textarea" name="question" placeholder="Issue details" class="handleErr question optional"></textarea>
    </li>
  </ul>
  <div class="col-xs-12 careBoldAiW2c2c_form__buttons">
    <input type="submit" value="Get Phone Number" class="button submit submitTicket">
    <div class="skipButton webform-nonAuth">Skip this step</div>
  </div>
</form>

Name: countryForm — POST #

<form name="countryForm" data-wa-formname="phoneselector-form" id="country-form" class="country-form col-xs-12" action="#" autocomplete="off" method="POST" data-phoneurl="/ajax/careFindPhone.jsp" data-useget=""
  data-countryurl="/ajax/careFindPhone.jsp?country=true">
  <input class="dropdown" name="countryInput" type="text" placeholder="Enter country name or scroll through the list below">
  <i class="togo-icon togo-icon-closes close-form"></i>
  <p class="call_error error">Please Enter Valid Country Name</p>
  <select name="countrySelect" size="9" class="dropdownItemContainer"></select>
</form>

<form class="care-webform__fieldset">
  <div class="care-webform__row">
    <h2>Open Ticket</h2>
  </div>
  <div class="care-webform__row">
    <label class="care-webform__label">Name<span class="care-webform__required"> *</span></label>
    <div class="care-webform__input__required">
      <input class="care-webform__input userName" data-sfdckey="name" type="text" maxlength="80">
    </div>
    <div class="care-webform__error">Required</div>
  </div>
  <div class="care-webform__row">
    <label class="care-webform__label">Email<span class="care-webform__required"> *</span></label>
    <div class="care-webform__input__required">
      <input class="care-webform__input userEmail" data-sfdckey="emailAddress" type="text" maxlength="80">
    </div>
    <div class="care-webform__error">Required</div>
  </div>
  <div class="care-webform__row">
    <label class="care-webform__label">Phone<span class="care-webform__optional"> (optional)</span></label>
    <div class="care-webform__input__optional">
      <input class="care-webform__input" data-sfdckey="phone" type="text" maxlength="40">
    </div>
    <div class="care-webform__error">Required</div>
  </div>
  <div class="care-webform__row product-specific central pro rescue rescueassist rescuelens">
    <label class="care-webform__label focused">Select a Topic <span class="care-webform__required"> * </span>
    </label>
    <div class="care-webform__input__required">
      <select class="care-webform__input" data-sfdckey="subject">
        <option value="Please select">Please select</option>
        <option value="Support">Support</option>
        <option value="Billing">Billing</option>
        <option value="Sales">Sales</option>
        <option value="Account">Account</option>
      </select>
    </div>
    <div class="care-webform__error">Required</div>
  </div>
  <div class="care-webform__row product-specific lastpass">
    <label class="care-webform__label focused">Product Tier <span class="care-webform__required"> * </span>
    </label>
    <div class="care-webform__input__required">
      <select class="care-webform__input" data-sfdckey="productTier">
        <option value="Please select">Please select</option>
        <option value="Free">Free</option>
        <option value="Premium">Premium</option>
        <option value="Families">Families</option>
        <option value="Teams">Teams</option>
        <option value="MFA">MFA</option>
        <option value="Enterprise">Enterprise</option>
        <option value="Identity">Identity</option>
      </select>
    </div>
    <div class="care-webform__error">Required</div>
  </div>
  <div class="care-webform__row product-specific lastpass">
    <label class="care-webform__label focused">Select a Topic <span class="care-webform__required"> * </span>
    </label>
    <div class="care-webform__input__required">
      <select class="care-webform__input" data-sfdckey="subject">
        <option value="Please select">Please select</option>
        <option value="Login or Master Password ">Login or Master Password </option>
        <option value="Technical Support">Technical Support</option>
        <option value="Account and Billing ">Account and Billing </option>
        <option value="Sales">Sales</option>
        <option value="Getting Started ">Getting Started </option>
        <option value="Other Topic">Other Topic</option>
      </select>
    </div>
    <div class="care-webform__error">Required</div>
  </div>
  <div class="care-webform__row product-specific grasshopper">
    <label class="care-webform__label">Grasshopper Phone Number <span class="care-webform__required"> * </span>
    </label>
    <div class="care-webform__input__required">
      <input class="care-webform__input" type="text" data-sfdckey="question" maxlength="80">
    </div>
    <div class="care-webform__error">Required</div>
  </div>
  <div class="care-webform__row product-specific grasshopper-connect">
    <label class="care-webform__label">Grasshopper Connect Phone Number <span class="care-webform__required"> * </span>
    </label>
    <div class="care-webform__input__required">
      <input class="care-webform__input" type="text" data-sfdckey="question" maxlength="80">
    </div>
    <div class="care-webform__error">Required</div>
  </div>
  <div class="care-webform__row product-specific grasshopper grasshopper-connect">
    <label class="care-webform__label">Master Pin <span class="care-webform__required"> * </span>
    </label>
    <div class="care-webform__input__required">
      <input class="care-webform__input" type="text" data-sfdckey="question" maxlength="80">
    </div>
    <div class="care-webform__error">Required</div>
  </div>
  <div class="care-webform__row product-specific grasshopper grasshopper-connect">
    <label class="care-webform__label focused">Select a Topic <span class="care-webform__required"> * </span>
    </label>
    <div class="care-webform__input__required">
      <select class="care-webform__input" data-sfdckey="subject">
        <option value="Please select">Please select</option>
        <option value="Billing Question">Billing Question</option>
        <option value="Cancel Account">Cancel Account</option>
        <option value="Grasshopper Account">Grasshopper Account</option>
        <option value="Signing Up">Signing Up</option>
        <option value="Voice Studio">Voice Studio</option>
        <option value="Other Topic">Other Topic</option>
      </select>
    </div>
    <div class="care-webform__error">Required</div>
  </div>
  <div class="care-webform__row">
    <label class="care-webform__label">Your Location<span class="care-webform__optional"> (optional)</span></label>
    <div class="care-webform__input__optional">
      <input class="care-webform__input userLocation" data-sfdckey="question" type="text" maxlength="80">
    </div>
    <div class="care-webform__error">Required</div>
  </div>
  <div class="care-webform__row">
    <label class="care-webform__label">Issue Details<span class="care-webform__required"> *</span></label>
    <div class="care-webform__input__required">
      <textarea class="care-webform__input" data-sfdckey="question" maxlength="32000"></textarea>
    </div>
    <div class="care-webform__error">Required</div>
  </div>
  <div class="care-webform__buttons">
    <button class="care-webform__button cancel" type="button">Cancel</button>
    <button class="care-webform__button submitTicket" type="submit">Send</button>
    <div class="care-webform__error"></div>
  </div>
</form>

Text Content

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Back Print

HELP FILE


HOW DO I MANAGE MY TRUSTED DEVICES?

The security of your GoTo Meeting account is our highest priority. For this
reason, you can view all of the devices and locations where your user account is
actively signed in and when it was last accessed.

You can review each device listed and choose to set familiar devices as trusted,
or revoke trust and/or report devices that you don't recognize. Please note that
the current device listed is the one you are using while you are logged in and
reviewing your devices.




TRUST A DEVICE

When reviewing your devices, you should only trust those that are familiar and
that you fully recognize.

 1. Sign in to the My Account page at https://myaccount.logmeininc.com.
 2. Select Sign In & Security in the left navigation.
 3. Under Devices, click Review all devices.
 4. For your desired device, click the Options icon then select I trust this
    device.
 5. When prompted, click Continue to acknowledge that this device will not be
    prompted for email verification upon sign in if a security risk is detected.
 6. Your device now displays with a Trusted status and the date it was flagged
    as trusted.


REVOKE TRUST OR REPORT AN UNRECOGNIZED DEVICE

For a device listed that you do not recognize, or an already trusted device that
needs to have trust revoked (e.g., the device was replaced), you can report the
device and will be immediately prompted to reset your account password as a
security measure.

 1. Sign in to the My Account page at https://myaccount.logmeininc.com.
 2. Select Sign In & Security in the left navigation.
 3. Under Devices, click Review all devices.
    
    
    
    Note: You cannot report your current device as unrecognized or revoke trust
    for it.
    
    

 4. For your desired device, click the Options icon then select I don't
    recognize this device.
 5. On the Unrecognized Device screen, the location, date and time, device info,
    and IP address of the last login activity is displayed. If it is unfamiliar
    or you want to revoke trust, click Report & Sign Out.
 6. A confirmation window appears indicating that your device was reported, and
    a password reset email has been sent to your account email address. Check
    your inbox and click on the link to create a new password.
    
    


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CHANGE

Toll Free:

Long Distance:

Please Enter Valid Country Name


OPEN TICKET

Name *

Required
Email *

Required
Phone (optional)

Required
Select a Topic *
Please select Support Billing Sales Account
Required
Product Tier *
Please select Free Premium Families Teams MFA Enterprise Identity
Required
Select a Topic *
Please select Login or Master Password Technical Support Account and Billing
Sales Getting Started Other Topic
Required
Grasshopper Phone Number *

Required
Grasshopper Connect Phone Number *

Required
Master Pin *

Required
Select a Topic *
Please select Billing Question Cancel Account Grasshopper Account Signing Up
Voice Studio Other Topic
Required
Your Location (optional)

Required
Issue Details *

Required
Cancel Send