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Submitted URL: http://www.forethought.ai/
Effective URL: https://forethought.ai/
Submission: On January 21 via api from NL — Scanned from NL
Effective URL: https://forethought.ai/
Submission: On January 21 via api from NL — Scanned from NL
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Skip to main content Main navigation * Platform SupportGPT™Generative AI powering the entire Forethought Platform SolveAI that answers a high volume of support tickets instantly TriagePredict, prioritize, and route Solve LiteAdd AI to any lower volume support helpdesk. Free Trial DiscoverUnlock proactive insights AssistAccess all knowledge instantly * Industries E-commerce SaaS FinTech Travel * Resources Resource HubGrow your knowledge IntegrationsConnect your support platforms SecurityProtect customer data CustomersRead our success stories PressSee what’s new Conversational AILearn the basics * Company About Us CareersJoin our team PartnersBuild better experiences * Contact Support * View demo Request a demo AI-FIRST CUSTOMER SUPPORT AUTOMATION BUILT ON YOUR DATA Meet SupportGPT™, the generative customer support AI helping teams cut costs while providing a top-tier experience every time. Now with Autoflows, natural language CX automation that doesn’t need workflows or code. Business Email(Required) Comments This field is for validation purposes and should be left unchanged. View Demo -------------------------------------------------------------------------------- -------------------------------------------------------------------------------- DOING MORE WITH LESS IS THE NEW BUSINESS IMPERATIVE. Forethought’s generative customer support AI—powered by SupportGPT™—uses Large Language Models (LLMs) and fine-tunes them on your own data to maximize efficiency and ROI for support teams. 91% average model accuracy 40% average reduction in First Response Time 53% average deflection STREAMLINE THE ENTIRE SUPPORT TICKET LIFECYCLE ON ONE GENERATIVE AI PLATFORM. Our platform Solve Triage Assist Discover SOLVE Autonomous, automatic policy creation and ticket resolution across multiple channels. Benefits * Lower cost per ticket * Faster time to resolution * Happier customers Solve TRIAGE Instantly enrich cases with sentiment and intent, then prioritize and route based on urgency. Benefits * Faster response time * Fewer manual tasks Triage ASSIST Harness the power of generative AI—powered by Large Language Models (LLMs) trained on your data—to ramp agents faster and empower them with relevant knowledge and suggested responses. Benefits * Faster response time * Higher agent productivity Assist DISCOVER Use generative AI to recommend and optimize customer service workflows, track performance and ROI, and instantly improve time to resolution and lower cost. Benefits * Measure ROI instantly * Identify and resolve gaps * Track performance in real time Discover FORETHOUGHT’S GENERATIVE CUSTOMER SUPPORT AI STREAMLINES CX FOR TEAMS IN ANY INDUSTRY. From E-commerce to SaaS to FinTech and more, Forethought’s generative AI platform for customer service helps companies maximize ROI and do more with less. Who we serve E-commerce Nobody wants to wait on hold just to check shipping status. Instantly resolve common customer service tickets to save support costs and boost CSAT. SaaS Resolve simple cases automatically, and instantly route complex or high-priority support inquiries to the right agent. FinTech Customers want instant answers and actions. Empower them to self-serve, and enable agents with the context they need to provide fast resolutions. AS FEATURED IN “WHAT HAS MADE FORETHOUGHT RESONATE WITH CUSTOMERS IS SOFTWARE THAT PLUGS INTO A COMPANY’S SALES AND CUSTOMER SERVICE SOFTWARE TO LEARN HOW PAST ISSUES WERE RESOLVED AND BETTER PREDICT WHAT AN INDIVIDUAL TICKET MIGHT BE ABOUT.” This Startup Raised $17 Million From Investors Like Ashton Kutcher And Diddy To Take On Customer Service With AI “WITH FORETHOUGHT, TIME-TO-RESOLUTION CAN BE DRASTICALLY REDUCED, LEADING TO BETTER EMPLOYEE PRODUCTIVITY AND CUSTOMER RETENTION — RESULTING IN IMPROVED REVENUE.” How Forethought is Creating the A.I.-Powered Solutions for the Modern Workflow “WHEN A TICKET IS COMING IN, IT CAN PREDICT WHETHER IT’S A HIGH-PRIORITY OR LOW-PRIORITY TICKET AND WHICH AGENT IS BEST QUALIFIED TO HANDLE THIS QUESTION. AND THIS ALL HAPPENS BEFORE THE AGENT EVEN TOUCHES THE TICKET.” Battlefield winner Forethought adds tool to automate support ticket routing “DESIGNED AS A PLUG-IN ENTERPRISE SOLUTION THAT CAN BE INSTALLED IN TWO DAYS AND IMPROVE CUSTOMER SUPPORT TIME-TO-RESOLUTION BY UP TO 30 PERCENT, [FORETHOUGHT] GAINED WIDESPREAD ATTENTION AS IT PROPELLED FORETHOUGHT TO VICTORY AT THE 2018 TECHCRUNCH DISRUPT BATTLEFIELD.” 4 Ways Artificial Intelligence Is Shaping the Future for Businesses Big And Small RECENTLY POSTED RESOURCES IMPROVING CUSTOMER SATISFACTION SCORES WITH GENERATIVE AI Customer satisfaction is a fundamental metric for measuring success of any business, and one we at Forethought are dedicated to improving using generative AI to personalize interactions and predict customer’s needs. “The… Learn more RECENTLY POSTED RESOURCES HOW TO USE GENERATIVE AI TO ENCOURAGE HIGH NPS AND CUSTOMER LOYALTY Chip Bell, renowned customer loyalty consultant, said “loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you.” It’s no wonder that… Learn more RECENTLY POSTED RESOURCES CUSTOMER SUPPORT AUTOMATION IS EVOLVING TO AUTONOMY: THE FUTURE OF AI-FIRST CUSTOMER SUPPORT WITH AUTOFLOWS FORETHOUGHT WEBINAR Customer support automation is moving toward autonomy. Join Forethought and Upwork in an eye-opening webinar that promises to redefine the landscape of AI-first customer support automation. As enterprises claim to… Watch recording RECENTLY POSTED RESOURCES PUTTING CUSTOMER SUPPORT AI TO WORK: HOW AIRBASE STREAMLINES CUSTOMER INTERACTIONS AND REDUCES RESPONSE TIMES FORETHOUGHT WEBINAR Providing excellent customer support experiences as efficiently as possible is more important than ever, especially for Airbase, a leader in the spend management space. Join this session as Airbase’s Director… Watch recording Improving Customer Satisfaction Scores with Generative AI October 20, 2023 Blog How to Use Generative AI to Encourage High NPS and Customer Loyalty November 13, 2023 Blog Customer Support Automation is Evolving to Autonomy: The Future of AI-First Customer Support with Autoflows Webinar Putting Customer Support AI to Work: How Airbase Streamlines Customer Interactions and Reduces Response Times Webinar THINK OUTSIDE THE BOT.™ Everyone hates traditional chatbots. See a demo of Forethought today and learn how our Generative AI Platform is driving efficiency and ROI for top support teams. Request a demo Call to action decor Call to action decor Forethought info@forethought.ai * Contact * FAQ * Careers * Partners * Integrations * Security * Icon Facebook >Link to Facebook profile * Icon Twitter >Link to Twitter profile * Icon Linkedin >Link to Linkedin profile * Compliance * Cookie Declaration * Data Subprocessors * Privacy Policy Forethought © All Rights Reserved View Demo * Platform SupportGPT™Generative AI powering the entire Forethought Platform SolveAI that answers a high volume of support tickets instantly TriagePredict, prioritize, and route Solve LiteAdd AI to any lower volume support helpdesk. Free Trial DiscoverUnlock proactive insights AssistAccess all knowledge instantly * Industries E-commerce SaaS FinTech Travel * Resources Resource HubGrow your knowledge IntegrationsConnect your support platforms SecurityProtect customer data CustomersRead our success stories PressSee what’s new Conversational AILearn the basics * Company About Us CareersJoin our team PartnersBuild better experiences * Contact Support * View demo Icon chevron up