support.jivesoftware.com Open in urlscan Pro
104.16.51.111 Public Scan

Go To Rescan
Add Verdict Report

Submitted URL:
http://support.jivesoftware.com/
Effective URL:
https://support.jivesoftware.com/hc/en-us
Submission Tags: @ecarlesi possiblethreat Search All
Submission: On September 09 via api (September 9th 2023, 2:03:53 am UTC) from FR — Scanned from FR

Summary HTTP 58 Redirects Links 14 Behaviour Indicators

Summary

This website contacted 8 IPs in 2 countries across 12 domains to perform 58 HTTP transactions. The main IP is 104.16.51.111, located in and belongs to CLOUDFLARENET, US. The main domain is support.jivesoftware.com.
TLS certificate: Issued by R3 on September 8th 2023. Valid for: 3 months.

This is the only time support.jivesoftware.com was scanned on urlscan.io!

urlscan.io Verdict: No classification

Domain & IP information

	IP Address	AS Autonomous System
4 8	104.16.51.111 104.16.51.111	13335 (CLOUDFLAR...) (CLOUDFLARENET)
18	104.18.70.113 104.18.70.113	13335 (CLOUDFLAR...) (CLOUDFLARENET)
1	104.18.10.207 104.18.10.207	13335 (CLOUDFLAR...) (CLOUDFLARENET)
1	104.18.72.113 104.18.72.113	13335 (CLOUDFLAR...) (CLOUDFLARENET)
3	172.217.18.14 172.217.18.14	15169 (GOOGLE) (GOOGLE)
2	104.17.25.14 104.17.25.14	13335 (CLOUDFLAR...) (CLOUDFLARENET)
1	34.237.37.51 34.237.37.51	14618 (AMAZON-AES) (AMAZON-AES)
58	8

8 104.16.51.111 (None, ) 4 redirects

ASN13335 (CLOUDFLARENET, US)

support.jivesoftware.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

18 104.18.70.113 (None, )

ASN13335 (CLOUDFLARENET, US)

static.zdassets.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools
theme.zdassets.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 104.18.10.207 (None, )

ASN13335 (CLOUDFLARENET, US)

stackpath.bootstrapcdn.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 104.18.72.113 (None, )

ASN13335 (CLOUDFLARENET, US)

p18.zdassets.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

3 172.217.18.14 (United States)

ASN15169 (GOOGLE, US)
PTR: fra15s28-in-f14.1e100.net

www.google-analytics.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

2 104.17.25.14 (None, )

ASN13335 (CLOUDFLARENET, US)

cdnjs.cloudflare.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 34.237.37.51 (Ashburn, United States)

ASN14618 (AMAZON-AES, US)
PTR: ec2-34-237-37-51.compute-1.amazonaws.com

kpj2jxs8d4.execute-api.us-east-1.amazonaws.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

	Apex Domain Subdomains	Transfer
19	zdassets.com static.zdassets.com — Cisco Umbrella Rank: 2286 p18.zdassets.com — Cisco Umbrella Rank: 99298 Failed theme.zdassets.com — Cisco Umbrella Rank: 10939 Failed ekr.zdassets.com Failed	402 KB
8	jivesoftware.com 4 redirects support.jivesoftware.com status.jivesoftware.com Failed	28 KB
3	google-analytics.com www.google-analytics.com — Cisco Umbrella Rank: 49	21 KB
2	cloudflare.com cdnjs.cloudflare.com — Cisco Umbrella Rank: 249 Failed	20 KB
1	amazonaws.com trilogy-cs-ai-zd-helper.s3.amazonaws.com Failed kpj2jxs8d4.execute-api.us-east-1.amazonaws.com	435 B
1	bootstrapcdn.com stackpath.bootstrapcdn.com — Cisco Umbrella Rank: 2999	15 KB
0	googletagmanager.com Failed www.googletagmanager.com Failed
0	zendesk.com Failed central-supportdesk.zendesk.com Failed
0	zencdn.net Failed vjs.zencdn.net Failed
0	googleapis.com Failed fonts.googleapis.com Failed
0	github.io Failed trilogy-group.github.io Failed
0	sentry-cdn.com Failed js.sentry-cdn.com Failed
58	12

	Domain	Requested by
10	theme.zdassets.com	support.jivesoftware.com
8	static.zdassets.com	support.jivesoftware.com static.zdassets.com
8	support.jivesoftware.com	4 redirects static.zdassets.com support.jivesoftware.com
3	www.google-analytics.com	support.jivesoftware.com www.google-analytics.com
2	cdnjs.cloudflare.com	support.jivesoftware.com
1	kpj2jxs8d4.execute-api.us-east-1.amazonaws.com	p18.zdassets.com
1	stackpath.bootstrapcdn.com	support.jivesoftware.com
1	p18.zdassets.com	support.jivesoftware.com
0	www.googletagmanager.com Failed	www.google-analytics.com
0	ekr.zdassets.com Failed	static.zdassets.com
0	status.jivesoftware.com Failed	static.zdassets.com
0	central-supportdesk.zendesk.com Failed	support.jivesoftware.com
0	trilogy-cs-ai-zd-helper.s3.amazonaws.com Failed	support.jivesoftware.com
0	vjs.zencdn.net Failed	support.jivesoftware.com
0	fonts.googleapis.com Failed	support.jivesoftware.com
0	trilogy-group.github.io Failed	support.jivesoftware.com
0	js.sentry-cdn.com Failed	support.jivesoftware.com
58	17

This site contains links to these domains. Also see Links.

Domain
thrive.ignitetech.com
www.jivesoftware.com
support.ignitetech.com
rescue-helpdesk.aurea.com
central-supportdesk.zendesk.com
www.ignitetech.com

Subject Issuer	Validity	Valid
support.engineyard.com R3	`2023-09-08` - `2023-12-07`	3 months	crt.sh
zdassets.com Cloudflare Inc ECC CA-3	`2022-11-10` - `2023-11-09`	a year	crt.sh
sni.cloudflaressl.com Cloudflare Inc ECC CA-3	`2022-12-30` - `2023-12-30`	a year	crt.sh
*.google-analytics.com GTS CA 1C3	`2023-08-14` - `2023-11-06`	3 months	crt.sh
*.execute-api.us-east-1.amazonaws.com Amazon RSA 2048 M01	`2023-05-23` - `2024-06-20`	a year	crt.sh

This page contains 2 frames:

Primary Page: https://support.jivesoftware.com/hc/en-us
Frame ID: C11C869B895740E3B9599C34E1087AA8
Requests: 56 HTTP requests in this frame

Frame: https://support.jivesoftware.com/cdn-cgi/challenge-platform/h/b/scripts/jsd/8827f912/main.js
Frame ID: 4A60AAAEBA265D4EEEB9213B35236467
Requests: 2 HTTP requests in this frame

Screenshot
Live screenshot

Full Image

Page Title

Jive Support

Page URL History Show full URLs

http://support.jivesoftware.com/ HTTP 301
https://support.jivesoftware.com/ HTTP 302
https://support.jivesoftware.com/hc HTTP 301
https://support.jivesoftware.com/hc/en-us Page URL

Detected technologies

Zendesk (CMS) Expand

Overall confidence: 100%
Detected patterns

Bootstrap (Web Frameworks) Expand

Overall confidence: 100%
Detected patterns

bootstrap(?:[^>]*?([0-9a-fA-F]{7,40}|[\d]+(?:.[\d]+(?:.[\d]+)?)?)|)[^>]*?(?:\.min)?\.js

Font Awesome (Font Scripts) Expand

Overall confidence: 100%
Detected patterns

<link[^>]* href=[^>]+(?:([\d.]+)/)?(?:css/)?font-awesome(?:\.min)?\.css
<link[^>]* href=[^>]*?(?:F|f)o(?:n|r)t-?(?:A|a)wesome(?:[^>]*?([0-9a-fA-F]{7,40}|[\d]+(?:.[\d]+(?:.[\d]+)?)?)|)

Google Analytics (Analytics) Expand

Overall confidence: 100%
Detected patterns

google-analytics\.com/(?:ga|urchin|analytics)\.js

Google Font API (Font Scripts) Expand

Overall confidence: 100%
Detected patterns

<link[^>]* href=[^>]+fonts\.(?:googleapis|google)\.com

Popper (Miscellaneous) Expand

Overall confidence: 100%
Detected patterns

<script [^>]*src="[^"]*/popper\.js/([0-9.]+)

jQuery (JavaScript Libraries) Expand

Overall confidence: 100%
Detected patterns

jquery[.-]([\d.]*\d)[^/]*\.js
jquery.*\.js(?:\?ver(?:sion)?=([\d.]+))?

Page Statistics

58
Requests

50 %
HTTPS

0 %
IPv6

12
Domains

17
Subdomains

8
IPs

2
Countries

484 kB
Transfer

1636 kB
Size

6
Cookies

14 Outgoing links

These are links going to different origins than the main page.

URL: https://thrive.ignitetech.com/community/customers
Title: Jive Interactive Intranet

Search URL Search Domain Scan URL

URL: https://thrive.ignitetech.com/
Title: Log into Thrive

Search URL Search Domain Scan URL

URL: https://www.jivesoftware.com/company/request-thrive-access/
Title: Request customer access

Search URL Search Domain Scan URL

URL: https://thrive.ignitetech.com/community/customers/developer
Title: Jive Developers

Search URL Search Domain Scan URL

URL: https://thrive.ignitetech.com/community/home
Title: Partner Hub

Search URL Search Domain Scan URL

URL: https://support.ignitetech.com/hc/en-us/
Title: Support Resources

Search URL Search Domain Scan URL

URL: https://thrive.ignitetech.com/apps/jive-licenses
Title: On-Prem Downloads

Search URL Search Domain Scan URL

URL: https://rescue-helpdesk.aurea.com/hc/en-us/requests/new
Title: Unable to Sign in? Click here for additional support.

Search URL Search Domain Scan URL

URL: https://support.ignitetech.com/hc/en-us
Title: Need support for another Ignite product? Click here.

Search URL Search Domain Scan URL

URL: https://central-supportdesk.zendesk.com/auth/v2/login/signin?return_to=https%3A%2F%2Fsupport.jivesoftware.com%2Fhc%2Fen-us&theme=hc&locale=en-us&brand_id=360000479419&auth_origin=360000479419%2Ctrue%2Ctrue
Title: Sign In

Search URL Search Domain Scan URL

URL: https://central-supportdesk.zendesk.com/auth/v2/login/registration?auth_origin=360000479419%2Ctrue%2Ctrue&brand_id=360000479419&return_to=https%3A%2F%2Fsupport.jivesoftware.com%2Fhc%2Fen-us&theme=hc
Title: Sign Up

Search URL Search Domain Scan URL

URL: https://support.ignitetech.com/hc/en-us/articles/360007040893-Contacting-Customer-Support-Including-Severity-1-Issues-
Title: Contact Us

Search URL Search Domain Scan URL

URL: http://www.ignitetech.com/legal
Title: Legal

Search URL Search Domain Scan URL

URL: http://www.ignitetech.com/privacy
Title: Privacy

Search URL Search Domain Scan URL

Page URL History

This captures the URL locations of the websites, including HTTP redirects and client-side redirects via JavaScript or Meta fields.

http://support.jivesoftware.com/ HTTP 301
https://support.jivesoftware.com/ HTTP 302
https://support.jivesoftware.com/hc HTTP 301
https://support.jivesoftware.com/hc/en-us Page URL

Redirected requests

There were HTTP redirect chains for the following requests:

Request Chain 50

https://support.jivesoftware.com/cdn-cgi/challenge-platform/scripts/jsd/main.js HTTP 302
https://support.jivesoftware.com/cdn-cgi/challenge-platform/h/b/scripts/jsd/8827f912/main.js

58 HTTP transactions
0 data transactions

Method
Protocol Status Resource
Path Size
x-fer Time
Latency Type
MIME-Type IP
Location

GET
H2

200

Primary Request en-us Show response
support.jivesoftware.com/hc/
Redirect Chain

http://support.jivesoftware.com/
https://support.jivesoftware.com/
https://support.jivesoftware.com/hc
https://support.jivesoftware.com/hc/en-us

155 KB
21 KB

277ms
277ms

Document
text/html

104.16.51.111
CLOUDFLARENET

General

Check archive.org

Show headers Download Go to

Full URL

https://support.jivesoftware.com/hc/en-us

Protocol

Security

TLS 1.2, ECDHE_RSA, AES_128_GCM

Server

104.16.51.111 -, , ASN13335 (CLOUDFLARENET, US),

Reverse DNS

Software

cloudflare /

Resource Hash

ad981be52497e9e831c43beff81345f74aead746c023df659bef09bf8f36c4e1

Security Headers

Name	Value
Strict-Transport-Security	max-age=259200;
X-Frame-Options	SAMEORIGIN
X-Xss-Protection	1; mode=block

Request headers

Upgrade-Insecure-Requests: 1
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/116.0.5845.179 Safari/537.36
accept-language: fr-FR,fr;q=0.9

Response headers

cache-control: max-age=0, public
cf-cache-status: MISS
cf-ray: 803bdb539d4e02b3-CDG
content-encoding: br
content-language: en-us
content-type: text/html; charset=utf-8
date: Sat, 09 Sep 2023 02:03:47 GMT
nel: {"success_fraction":0.01,"report_to":"cf-nel","max_age":604800}
protocol: HTTP/1.1 always
report-to: {"endpoints":[{"url":"https:\/\/a.nel.cloudflare.com\/report\/v3?s=DhE9fQUZ7epXkS9yvwGJQ29rZ6EKXwU4A3UPJYK4%2FmDdfFdgQ0O9GRjZ4gZwjxC6VnK6ODiB9yc43ikQz9EunDrJhGVBbT9ZwBtVllaQD7Gll8lROjjveDVkqSaWZAHOiWt30H1sQKeG6w%3D%3D"}],"group":"cf-nel","max_age":604800}
server: cloudflare
strict-transport-security: max-age=259200;
vary: Accept-Encoding
x-frame-options: SAMEORIGIN
x-request-id: 803bdb53a18502b3-CDG
x-runtime: 0.148599
x-ua-compatible: IE=edge
x-xss-protection: 1; mode=block
x-zendesk-origin-server: help-center-unicorn-5454c477c8-mkqrb
x-zendesk-processed-host-header: support.jivesoftware.com

Redirect headers

cache-control: max-age=0, public
cf-cache-status: DYNAMIC
cf-ray: 803bdb524cc802b3-CDG
content-language: en-us
content-type: text/html; charset=utf-8
date: Sat, 09 Sep 2023 02:03:47 GMT
location: https://support.jivesoftware.com/hc/en-us
nel: {"success_fraction":0.01,"report_to":"cf-nel","max_age":604800}
protocol: HTTP/1.1 always
report-to: {"endpoints":[{"url":"https:\/\/a.nel.cloudflare.com\/report\/v3?s=bUfSKe0FUrfsS%2BoNs9IxY1U8n3dzDYha6tunY%2BhMlS4VDMtcn8g4KyBJe%2By0rKrjgXCv%2F%2FIjq3%2BrCLsx%2B88saw1OSOFi96NGjAIJAPxyplRGmxf0B%2BYZRc8qsGqH1x0V2ojRORpAm6Qz0g%3D%3D"}],"group":"cf-nel","max_age":604800}
server: cloudflare
strict-transport-security: max-age=259200;
x-frame-options: SAMEORIGIN
x-request-id: 803bdb524cc802b3-CDG
x-runtime: 0.042415
x-ua-compatible: IE=edge
x-xss-protection: 1; mode=block
x-zendesk-origin-server: help-center-unicorn-5454c477c8-dgn2q
x-zendesk-processed-host-header: support.jivesoftware.com

GET
H2 200 application-5dedcabe00a896eb2c214ed2973f0975.css
static.zdassets.com/hc/assets/ 51 KB
9 KB 362ms
86ms Stylesheet
text/css 104.18.70.113
CLOUDFLARENET

General

Check archive.org

Show headers Download Go to

Full URL

https://static.zdassets.com/hc/assets/application-5dedcabe00a896eb2c214ed2973f0975.css

Requested by

Host: support.jivesoftware.com
URL: https://support.jivesoftware.com/hc/en-us

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

104.18.70.113 -, , ASN13335 (CLOUDFLARENET, US),

Reverse DNS

Software

cloudflare /

Resource Hash

0ace26882bd590a050d612c679d4e25e8cb6dc4cfa58c81806050cd45359adde

Security Headers

Name	Value
Strict-Transport-Security	max-age=0

Request headers

accept-language: fr-FR,fr;q=0.9
Referer: https://support.jivesoftware.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/116.0.5845.179 Safari/537.36

Response headers

date: Sat, 09 Sep 2023 02:03:47 GMT
x-amz-version-id: 2CrwEwl6GoBSbQ_1L_iYZjD_yV6kAoQP
content-encoding: br
cf-cache-status: HIT
nel: {"success_fraction":0,"report_to":"cf-nel","max_age":604800}
strict-transport-security: max-age=0
x-amz-request-id: RVZWKGPZJVCG7FGH
age: 133759
x-amz-server-side-encryption: AES256
x-amz-replication-status: COMPLETED
x-amz-id-2: u/uuyQTSVl8qJXftdMVNXJadhDHI84YGnpAq7IXGBndnDT0Ob7SLEx81YG3BX6HxcfB9Hr7Pa/o=
last-modified: Thu, 06 Jul 2023 12:51:05 GMT
server: cloudflare
etag: W/"ab4cc5d52d40b0752bf2b47ae2bb94b5"
vary: Accept-Encoding
report-to: {"endpoints":[{"url":"https:\/\/a.nel.cloudflare.com\/report\/v3?s=t2LTWLWHJqiofJDG90YthAgHSMTcGG%2BbfYdZP85ACCNDcxM6awsan2lyqJHoFqKBrSewewezkTzqByX4pv1BbGaQw7rp8GBCC4CV1N2zPzzhatI8csJk57KQgPGPSQ%2BxO2%2F2G8k%3D"}],"group":"cf-nel","max_age":604800}
content-type: text/css
cache-control: public, max-age=604800
cf-ray: 803bdb57195222b5-CDG

GET
H2 200 theming_v1_support-e05586b61178dcde2a13a3d323525a18.css
static.zdassets.com/hc/assets/ 9 KB
3 KB 387ms
111ms Stylesheet
text/css 104.18.70.113
CLOUDFLARENET

General

Check archive.org

Show headers Download Go to

Full URL

https://static.zdassets.com/hc/assets/theming_v1_support-e05586b61178dcde2a13a3d323525a18.css

Requested by

Host: support.jivesoftware.com
URL: https://support.jivesoftware.com/hc/en-us

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

104.18.70.113 -, , ASN13335 (CLOUDFLARENET, US),

Reverse DNS

Software

cloudflare /

Resource Hash

836316444e9cede5ce83cfe98734b9c8ab27192a9634a59b82c118a8e6792037

Security Headers

Name	Value
Strict-Transport-Security	max-age=0

Request headers

accept-language: fr-FR,fr;q=0.9
Referer: https://support.jivesoftware.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/116.0.5845.179 Safari/537.36

Response headers

date: Sat, 09 Sep 2023 02:03:47 GMT
x-amz-version-id: W7Sc8SftPb2qgWBAfs0VfUAc5abaMB73
content-encoding: br
cf-cache-status: HIT
nel: {"success_fraction":0,"report_to":"cf-nel","max_age":604800}
strict-transport-security: max-age=0
x-amz-request-id: 8DEM0DGDPXMTM4KB
age: 240037
x-amz-server-side-encryption: AES256
x-amz-replication-status: COMPLETED
x-amz-id-2: ApM2Ai9fELPwv9IaXIzkTKnQyK2A5/9t1bD6ZBgZPw7FIG9jFmq8YvkUx5bMmk3LygDUnwyeA8Q=
last-modified: Mon, 27 Feb 2023 12:55:49 GMT
server: cloudflare
etag: W/"359c3fce9769020f14763e4e3615597d"
vary: Accept-Encoding
report-to: {"endpoints":[{"url":"https:\/\/a.nel.cloudflare.com\/report\/v3?s=OHmvOoRi79VF4PQlzWte9k7Y4%2FgaL%2B4OCQj%2BQAryUnRWCVV6u6NsArgBf8QTNGi0u7JP6edKLtrPcqrADDJ%2FN10EJY22PjDB0iNbCCyT3ycpoOFIQM8qyaP%2Fuf0J0rFadVj8yMo%3D"}],"group":"cf-nel","max_age":604800}
content-type: text/css
cache-control: public, max-age=604800
cf-ray: 803bdb57195322b5-CDG

GET style.css
p18.zdassets.com/hc/theming_assets/2208048/360000479419/ 0
0

GET
H2 200 jquery-09d07e20ce042ef10e301661ad1f316c.js Show response
static.zdassets.com/hc/assets/ 90 KB
33 KB 379ms
104ms Script
application/javascript 104.18.70.113
CLOUDFLARENET

General

Check archive.org

Show headers Download Go to

Full URL

https://static.zdassets.com/hc/assets/jquery-09d07e20ce042ef10e301661ad1f316c.js

Requested by

Host: support.jivesoftware.com
URL: https://support.jivesoftware.com/hc/en-us

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

104.18.70.113 -, , ASN13335 (CLOUDFLARENET, US),

Reverse DNS

Software

cloudflare /

Resource Hash

e1fc56c5af917b653be54d619245c4079c1afec0991321f0d358679b1ef529a0

Security Headers

Name	Value
Strict-Transport-Security	max-age=0

Request headers

accept-language: fr-FR,fr;q=0.9
Referer: https://support.jivesoftware.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/116.0.5845.179 Safari/537.36

Response headers

date: Sat, 09 Sep 2023 02:03:47 GMT
x-amz-version-id: lDLImadgZkOF2oXWJAttmEPdYZEwU2dg
content-encoding: br
cf-cache-status: HIT
nel: {"success_fraction":0,"report_to":"cf-nel","max_age":604800}
strict-transport-security: max-age=0
x-amz-request-id: 3JF9ZEVWEER1GJZT
age: 49603
x-amz-server-side-encryption: AES256
x-amz-replication-status: COMPLETED
x-amz-id-2: CloSvn+ACAffG8sZ7pgdjpxqU2QzD4b2Dpq4ij7kquk10Q0D2IEtuwgFHqK+IE1o+cx/beg3SLg=
last-modified: Fri, 17 Feb 2023 10:08:10 GMT
server: cloudflare
etag: W/"06821d0f1e25137c2297502c6ced525d"
vary: Accept-Encoding
report-to: {"endpoints":[{"url":"https:\/\/a.nel.cloudflare.com\/report\/v3?s=B9evq6ytYmZXkUzeKWLAWGvqdxuUnCuaTjRopHoUVXiyKv96h8jbaO6zJA43dZ5qPOvhk0URQ5pPb2CJ2Xjtonu9y0yq8bKo84Sh3QSXF9KXu3padG5HsyYpYvccyOht7qFkbR4%3D"}],"group":"cf-nel","max_age":604800}
content-type: application/javascript
cache-control: public, max-age=604800
cf-ray: 803bdb57195422b5-CDG

GET 5ab86721d9c34c97b1f6860e648ed5c7.min.js
js.sentry-cdn.com/ 0
0

GET jquery.fancybox.min.css
cdnjs.cloudflare.com/ajax/libs/fancybox/3.2.5/ 0
0

GET agent_only_feature.js
trilogy-group.github.io/cs-ai-help-center/ 0
0

GET agent_only_feature.css
trilogy-group.github.io/cs-ai-help-center/ 0
0

GET be7d3aec7660ad907a7bec92db3b073a7078c9a3.css
theme.zdassets.com/theme_assets/2208048/ 0
0

GET font-awesome.css
cdnjs.cloudflare.com/ajax/libs/font-awesome/4.4.0/css/ 0
0

GET popper.min.js
cdnjs.cloudflare.com/ajax/libs/popper.js/1.14.7/umd/ 0
0

GET
H2 200 bootstrap.min.js Show response
stackpath.bootstrapcdn.com/bootstrap/4.1.3/js/ 50 KB
15 KB 649ms
76ms Script
application/javascript 104.18.10.207
CLOUDFLARENET

General

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Full URL

https://stackpath.bootstrapcdn.com/bootstrap/4.1.3/js/bootstrap.min.js

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Host: support.jivesoftware.com
URL: https://support.jivesoftware.com/hc/en-us

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

104.18.10.207 -, , ASN13335 (CLOUDFLARENET, US),

Reverse DNS

Software

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GET
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theme.zdassets.com/theme_assets/2208048/ 10 KB
5 KB 340ms
65ms Script
application/javascript 104.18.70.113
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https://theme.zdassets.com/theme_assets/2208048/d6aa0ee7b659aef8705a12af2407c07a89f42d00.js

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Host: support.jivesoftware.com
URL: https://support.jivesoftware.com/hc/en-us

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

104.18.70.113 -, , ASN13335 (CLOUDFLARENET, US),

Reverse DNS

Software

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date: Sat, 09 Sep 2023 02:03:47 GMT
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GET
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theme.zdassets.com/theme_assets/2208048/ 13 KB
5 KB 345ms
69ms Script
application/javascript 104.18.70.113
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https://theme.zdassets.com/theme_assets/2208048/f2a3592625846eea65c25e0b33e53e42b30d1ebf.js

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Host: support.jivesoftware.com
URL: https://support.jivesoftware.com/hc/en-us

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

104.18.70.113 -, , ASN13335 (CLOUDFLARENET, US),

Reverse DNS

Software

cloudflare /

Resource Hash

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Security Headers

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Request headers

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Response headers

date: Sat, 09 Sep 2023 02:03:47 GMT
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theme.zdassets.com/theme_assets/2208048/ 4 KB
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68ms Script
application/javascript 104.18.70.113
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https://theme.zdassets.com/theme_assets/2208048/7074e98fa1b9fa5ece40f941555d2c4da9bbff62.js

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Host: support.jivesoftware.com
URL: https://support.jivesoftware.com/hc/en-us

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

104.18.70.113 -, , ASN13335 (CLOUDFLARENET, US),

Reverse DNS

Software

cloudflare /

Resource Hash

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Request headers

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Response headers

date: Sat, 09 Sep 2023 02:03:47 GMT
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GET ffb8a25633c4ddeab81d1b1742ac2fd0b442a4c6.css
theme.zdassets.com/theme_assets/2208048/ 0
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GET sev-1-ticket-creation.js
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trilogy-group.github.io/cs-ai-help-center/ 0
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trilogy-group.github.io/cs-ai-help-center/ 0
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GET helper.js
trilogy-cs-ai-zd-helper.s3.amazonaws.com/ 0
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GET generic-contact.js
trilogy-cs-ai-zd-helper.s3.amazonaws.com/ 0
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GET add-forethought.css
trilogy-cs-ai-zd-helper.s3.amazonaws.com/ 0
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GET add-forethought.js
trilogy-cs-ai-zd-helper.s3.amazonaws.com/ 0
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GET add-itar-chat.js
trilogy-cs-ai-zd-helper.s3.amazonaws.com/ 0
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GET
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10 KB 334ms
105ms Script
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https://p18.zdassets.com/hc/theming_assets/2208048/360000479419/script.js?digest=12475978425106

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Host: support.jivesoftware.com
URL: https://support.jivesoftware.com/hc/en-us

Protocol

Security

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Server

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Software

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Request headers

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Response headers

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58ms Image
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Full URL

https://theme.zdassets.com/theme_assets/2208048/762a2d5aac3d3ab4002ce3738a4c596632142290.png

Requested by

Host: support.jivesoftware.com
URL: https://support.jivesoftware.com/hc/en-us

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

104.18.70.113 -, , ASN13335 (CLOUDFLARENET, US),

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Software

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Response headers

date: Sat, 09 Sep 2023 02:03:48 GMT
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theme.zdassets.com/theme_assets/2208048/ 950 B
1 KB 102ms
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image/svg+xml 104.18.70.113
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https://theme.zdassets.com/theme_assets/2208048/fc161467bd510c58bb84e89d968d39e732e7f408.svg

Requested by

Host: support.jivesoftware.com
URL: https://support.jivesoftware.com/hc/en-us

Protocol

Security

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Server

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Software

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Response headers

date: Sat, 09 Sep 2023 02:03:48 GMT
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theme.zdassets.com/theme_assets/2208048/ 1 KB
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76ms Image
image/svg+xml 104.18.70.113
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https://theme.zdassets.com/theme_assets/2208048/980b0965f9d1ee1830a44ef72ce170fe56900d3a.svg

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Host: support.jivesoftware.com
URL: https://support.jivesoftware.com/hc/en-us

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

104.18.70.113 -, , ASN13335 (CLOUDFLARENET, US),

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3 KB 78ms
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image/svg+xml 104.18.70.113
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https://theme.zdassets.com/theme_assets/2208048/d65aed805343cc8554fd26ce01dd8befb2ebbdc9.svg

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Host: support.jivesoftware.com
URL: https://support.jivesoftware.com/hc/en-us

Protocol

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Response headers

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General

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Show headers Download Go to Show image

Full URL

https://theme.zdassets.com/theme_assets/2208048/24f8b309e644d83faee9047cdf01022d79106249.svg

Requested by

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Protocol

Security

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Server

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date: Sat, 09 Sep 2023 02:03:48 GMT
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General

Check archive.org

Show headers Download Go to Show image

Full URL

https://theme.zdassets.com/theme_assets/2208048/1fff9a2700467d986267ef92865f4671f07b42ed.svg

Requested by

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Protocol

Security

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Server

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date: Sat, 09 Sep 2023 02:03:48 GMT
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64ms Script
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CLOUDFLARENET

General

Check archive.org

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Full URL

https://static.zdassets.com/hc/assets/en-us.bf1ce5de86fa754a69fb.js

Requested by

Host: support.jivesoftware.com
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Protocol

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Response headers

date: Sat, 09 Sep 2023 02:03:48 GMT
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GET without_iframe.js
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CLOUDFLARENET

General

Check archive.org

Show headers Download Go to

Full URL

https://static.zdassets.com/hc/assets/moment-4ef0d82f9fc65c8a28f659aa3430955f.js

Requested by

Host: support.jivesoftware.com
URL: https://support.jivesoftware.com/hc/en-us

Protocol

Security

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Response headers

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GET
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182 KB 71ms
71ms Script
application/javascript 104.18.70.113
CLOUDFLARENET

General

Check archive.org

Show headers Download Go to

Full URL

https://static.zdassets.com/hc/assets/hc_enduser-ebd8e1ba1389eceb2e541d01c9cc3bb3.js

Requested by

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URL: https://support.jivesoftware.com/hc/en-us

Protocol

Security

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Server

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Software

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Response headers

date: Sat, 09 Sep 2023 02:03:48 GMT
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GET
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21 KB 575ms
58ms Script
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GOOGLE

General

Check archive.org

Show headers Download Go to

Full URL

https://www.google-analytics.com/analytics.js

Requested by

Host: support.jivesoftware.com
URL: https://support.jivesoftware.com/hc/en-us

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

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CLOUDFLARENET

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Full URL

https://cdnjs.cloudflare.com/ajax/libs/fancybox/3.2.5/jquery.fancybox.min.css

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Protocol

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date: Sat, 09 Sep 2023 02:03:48 GMT
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17 KB 355ms
71ms Script
application/javascript 104.17.25.14
CLOUDFLARENET

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Show headers Download Go to

Full URL

https://cdnjs.cloudflare.com/ajax/libs/fancybox/3.2.5/jquery.fancybox.min.js

Requested by

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Protocol

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AMAZON-AES

General

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Show headers Download Go to

Full URL: https://kpj2jxs8d4.execute-api.us-east-1.amazonaws.com/prod?dept=9877824980882
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Full URL

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65ms Script
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https://static.zdassets.com/ekr/sentry-browser.min.js

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Full URL: https://support.jivesoftware.com/cdn-cgi/challenge-platform/h/b/jsd/r/803bdb539d4e02b3
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Full URL

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Domain: js.sentry-cdn.com
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Domain: cdnjs.cloudflare.com
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Domain: trilogy-group.github.io
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Domain: trilogy-group.github.io
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Domain: cdnjs.cloudflare.com
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Domain: vjs.zencdn.net
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Domain: vjs.zencdn.net
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Domain: cdnjs.cloudflare.com
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Domain: theme.zdassets.com
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Domain: trilogy-group.github.io
URL: https://trilogy-group.github.io/cs-ai-help-center/sev-1-ticket-creation.js

Domain: trilogy-group.github.io
URL: https://trilogy-group.github.io/cs-ai-help-center/sev-1-ticket-creation.css

Domain: trilogy-group.github.io
URL: https://trilogy-group.github.io/cs-ai-help-center/high-priority-ticket-creation.js

Domain: trilogy-group.github.io
URL: https://trilogy-group.github.io/cs-ai-help-center/high-priority-ticket-creation.css

Domain: trilogy-cs-ai-zd-helper.s3.amazonaws.com
URL: https://trilogy-cs-ai-zd-helper.s3.amazonaws.com/helper.js

Domain: trilogy-cs-ai-zd-helper.s3.amazonaws.com
URL: https://trilogy-cs-ai-zd-helper.s3.amazonaws.com/generic-contact.js

Domain: trilogy-cs-ai-zd-helper.s3.amazonaws.com
URL: https://trilogy-cs-ai-zd-helper.s3.amazonaws.com/add-forethought.css

Domain: trilogy-cs-ai-zd-helper.s3.amazonaws.com
URL: https://trilogy-cs-ai-zd-helper.s3.amazonaws.com/add-forethought.js

Domain: trilogy-cs-ai-zd-helper.s3.amazonaws.com
URL: https://trilogy-cs-ai-zd-helper.s3.amazonaws.com/add-itar-chat.js

Domain: central-supportdesk.zendesk.com
URL: https://central-supportdesk.zendesk.com/auth/v2/host/without_iframe.js

Domain: cdnjs.cloudflare.com
URL: https://cdnjs.cloudflare.com/ajax/libs/fancybox/3.2.5/jquery.fancybox.min.css

Domain: status.jivesoftware.com
URL: https://status.jivesoftware.com/api/v2/summary.json

Domain: ekr.zdassets.com
URL: https://ekr.zdassets.com/compose/web_widget/aureajive.zendesk.com

Domain: www.googletagmanager.com
URL: https://www.googletagmanager.com/gtag/js?id=G-K7372QVDED&cx=c&_slc=1

Verdicts & Comments Add Verdict or Comment

71 JavaScript Global Variables

These are the non-standard "global" variables defined on the window object. These can be helpful in identifying possible client-side frameworks and code.

6 Cookies

Cookies are little pieces of information stored in the browser of a user. Whenever a user visits the site again, he will also send his cookie values, thus allowing the website to re-identify him even if he changed locations. This is how permanent logins work.

Domain/Path	Expires	Name / Value
.support.jivesoftware.com/	1969-12-31 23:59:59	Name: __cfruid Value: f07d4e63fd844a6e9c9bd9a8b367084fc397ca56-1694225026
support.jivesoftware.com/	1969-12-31 23:59:59	Name: _help_center_session Value: MnVMa1FGZ2FZY1ZaZkdxWWZwNCsva2tBRmJ4YTgvblZnWlNBU094RjFYV0R4c0xXNDRRNzBiV01DbmdoQ1hveko3dG1EZHV2RGNRMURjd2dCNkYrTVE9PS0tdkUrL3pFSVV6VjVaOUlMQmcxR3BUUT09--c3ee18f9de6428d821ae54ae86961e10fb7044d8
.jivesoftware.com/	1970-01-21 00:13:05	Name: _ga Value: GA1.2.1056416489.1694225029
.jivesoftware.com/	1970-01-20 14:38:31	Name: _gid Value: GA1.2.2126927859.1694225029
.jivesoftware.com/	1970-01-20 14:37:05	Name: _gat Value: 1
.support.jivesoftware.com/	1970-01-20 23:22:41	Name: cf_clearance Value: MbJCpWZF.sT_GLDvO7VGGVyN4d_lrkyE4l5OMZhvTes-1694225029-0-1-a3fbd8ed.a4243f19.f4fa870d-0.2.1694225029

27 Console Messages

A page may trigger messages to the console to be logged. These are often error messages about being unable to load a resource or execute a piece of JavaScript. Sometimes they also provide insight into the technology behind a website.

Source	Level	URL Text
network	error	URL: https://theme.zdassets.com/theme_assets/2208048/be7d3aec7660ad907a7bec92db3b073a7078c9a3.css Message: Failed to load resource: net::ERR_CONNECTION_CLOSED
network	error	URL: https://theme.zdassets.com/theme_assets/2208048/ffb8a25633c4ddeab81d1b1742ac2fd0b442a4c6.css Message: Failed to load resource: net::ERR_CONNECTION_CLOSED
network	error	URL: https://p18.zdassets.com/hc/theming_assets/2208048/360000479419/style.css?digest=12475978425106 Message: Failed to load resource: net::ERR_CONNECTION_CLOSED
network	error	URL: https://trilogy-cs-ai-zd-helper.s3.amazonaws.com/add-forethought.css Message: Failed to load resource: net::ERR_CONNECTION_RESET
network	error	URL: https://trilogy-cs-ai-zd-helper.s3.amazonaws.com/helper.js Message: Failed to load resource: net::ERR_CONNECTION_RESET
network	error	URL: https://trilogy-cs-ai-zd-helper.s3.amazonaws.com/generic-contact.js Message: Failed to load resource: net::ERR_CONNECTION_CLOSED
network	error	URL: https://trilogy-cs-ai-zd-helper.s3.amazonaws.com/add-forethought.js Message: Failed to load resource: net::ERR_CONNECTION_CLOSED
network	error	URL: https://trilogy-cs-ai-zd-helper.s3.amazonaws.com/add-itar-chat.js Message: Failed to load resource: net::ERR_CONNECTION_CLOSED
network	error	URL: https://js.sentry-cdn.com/5ab86721d9c34c97b1f6860e648ed5c7.min.js Message: Failed to load resource: net::ERR_CONNECTION_RESET
network	error	URL: https://cdnjs.cloudflare.com/ajax/libs/fancybox/3.2.5/jquery.fancybox.min.css Message: Failed to load resource: net::ERR_CONNECTION_RESET
network	error	URL: https://cdnjs.cloudflare.com/ajax/libs/font-awesome/4.4.0/css/font-awesome.css Message: Failed to load resource: net::ERR_CONNECTION_RESET
network	error	URL: https://cdnjs.cloudflare.com/ajax/libs/popper.js/1.14.7/umd/popper.min.js Message: Failed to load resource: net::ERR_CONNECTION_RESET
network	error	URL: https://trilogy-group.github.io/cs-ai-help-center/agent_only_feature.css Message: Failed to load resource: net::ERR_CONNECTION_RESET
network	error	URL: https://trilogy-group.github.io/cs-ai-help-center/sev-1-ticket-creation.css Message: Failed to load resource: net::ERR_CONNECTION_RESET
network	error	URL: https://fonts.googleapis.com/css?family=Open+Sans:400,400i,600,600i,700 Message: Failed to load resource: net::ERR_CONNECTION_RESET
network	error	URL: https://cdnjs.cloudflare.com/ajax/libs/fancybox/3.2.5/jquery.fancybox.min.js Message: Failed to load resource: net::ERR_CONNECTION_RESET
network	error	URL: https://trilogy-group.github.io/cs-ai-help-center/high-priority-ticket-creation.css Message: Failed to load resource: net::ERR_CONNECTION_RESET
network	error	URL: https://trilogy-group.github.io/cs-ai-help-center/agent_only_feature.js Message: Failed to load resource: net::ERR_CONNECTION_RESET
network	error	URL: https://trilogy-group.github.io/cs-ai-help-center/sev-1-ticket-creation.js Message: Failed to load resource: net::ERR_CONNECTION_RESET
network	error	URL: https://trilogy-group.github.io/cs-ai-help-center/high-priority-ticket-creation.js Message: Failed to load resource: net::ERR_CONNECTION_RESET
network	error	URL: https://vjs.zencdn.net/6.9.0/video-js.css Message: Failed to load resource: net::ERR_CONNECTION_RESET
network	error	URL: https://vjs.zencdn.net/6.9.0/video.js Message: Failed to load resource: net::ERR_CONNECTION_RESET
network	error	URL: https://central-supportdesk.zendesk.com/auth/v2/host/without_iframe.js Message: Failed to load resource: net::ERR_CONNECTION_CLOSED
network	error	URL: https://cdnjs.cloudflare.com/ajax/libs/fancybox/3.2.5/jquery.fancybox.min.css Message: Failed to load resource: net::ERR_CONNECTION_RESET
network	error	URL: https://status.jivesoftware.com/api/v2/summary.json Message: Failed to load resource: net::ERR_CONNECTION_RESET
network	error	URL: https://ekr.zdassets.com/compose/web_widget/aureajive.zendesk.com Message: Failed to load resource: net::ERR_CONNECTION_CLOSED
network	error	URL: https://www.googletagmanager.com/gtag/js?id=G-K7372QVDED&cx=c&_slc=1 Message: Failed to load resource: net::ERR_CONNECTION_RESET

Security Headers

This page lists any security headers set by the main page. If you want to understand what these mean and how to use them, head on over to this page

Header	Value
Strict-Transport-Security	max-age=259200;
X-Frame-Options	SAMEORIGIN
X-Xss-Protection	1; mode=block

Indicators

This is a term in the security industry to describe indicators such as IPs, Domains, Hashes, etc. This does not imply that any of these indicate malicious activity.

cdnjs.cloudflare.com
central-supportdesk.zendesk.com
ekr.zdassets.com
fonts.googleapis.com
js.sentry-cdn.com
kpj2jxs8d4.execute-api.us-east-1.amazonaws.com
p18.zdassets.com
stackpath.bootstrapcdn.com
static.zdassets.com
status.jivesoftware.com
support.jivesoftware.com
theme.zdassets.com
trilogy-cs-ai-zd-helper.s3.amazonaws.com
trilogy-group.github.io
vjs.zencdn.net
www.google-analytics.com
www.googletagmanager.com
cdnjs.cloudflare.com
central-supportdesk.zendesk.com
ekr.zdassets.com
fonts.googleapis.com
js.sentry-cdn.com
p18.zdassets.com
status.jivesoftware.com
theme.zdassets.com
trilogy-cs-ai-zd-helper.s3.amazonaws.com
trilogy-group.github.io
vjs.zencdn.net
www.googletagmanager.com
104.16.51.111
104.17.25.14
104.18.10.207
104.18.70.113
104.18.72.113
172.217.18.14
34.237.37.51
028804e03bd0ed64b1ab0ea2001e4070c4edd70f5618e6c432b416fbe9408fd8
0ace26882bd590a050d612c679d4e25e8cb6dc4cfa58c81806050cd45359adde
1fbdf2d7943e04cb03590c1739054f508d232319e01377fc17a688099404874f
2f4ea3efd8079d98a60b38f6e7472039befbec7697741fe18a5d41f688274411
31f543be16ce1755beeac0c23e2392348780fd73e8a11e2cf80e4978bd20b316
3d701f24ecf6c264249e59d1a6d43847247a75bd3be94359c402d360b4be5d69
40a0926c43559031d0d344750bdd78a1f4591e1835f5e71ec0f1fa30752edd4c
459359176c0f09614256b86d58a302289f8d2397c3d78c7ff1cb4db8b7d7cd2e
56c12a125b021d21a69e61d7190cefa168d6c28ce715265cea1b3b0112d169c4
583f9c782b2d4364870a457496ccb3b51045c6666b3504f26114652d26c438f6
5f93e8137294e65f89717fb0d3da7fc0797d0332b7df70b8849d88f52e660f83
69e8eb6a8691bde9177e3fca2955a0e5eb7e41726fa769de33f2ec75864f024c
70e38d840dc7db5b0c7dc2a4a2c24909a6cdf85ad8fc4dc7be2e7e6b8992acfa
8337212354871836e6763a41e615916c89bac5b3f1f0adf60ba43c7c806e1015
836316444e9cede5ce83cfe98734b9c8ab27192a9634a59b82c118a8e6792037
884560873324d0ae48b4fec5eb0d04b6d866aaab826c2aef6853d1ea1899cc9d
8938c447eddd18da201ab47ab50590dea3a4cee086c2eb780a73a70c1c35e53f
90f8f51b4c4b60290cd97bc1ec2e574f378430e342b84dc319c8d8c11fcadfa3
959356dd932ec8ec6b3b48dcaa7cdd962182681a510d8386bf44e92ddadf9bdb
9f22f6e9d4852f8be0706b62fbd0eba20f6cb56171def5e387b2d95fcd07df01
aa65b1ef5c0d76d4edf0a811e12eb3147547f780c710d55881085753fe99a888
ad981be52497e9e831c43beff81345f74aead746c023df659bef09bf8f36c4e1
b54315aa20706ade20a86f6e6e84fdc06e18f4aa8a61f0584a30b717c3cfad9f
bd03b0b6236cb66eb345ef4921d76c8d9be436ea7cc7c89f9e62163c3e0a4a64
ca092a961dc261252b8b72e1431cdd726d27d4442f1f663e5394b689d6cbb71b
de36e50194320a7d3ef1ace9bd34a875a8bd458b253c061979dd628e9bf49afd
e1fc56c5af917b653be54d619245c4079c1afec0991321f0d358679b1ef529a0
e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855
f1922313be13503d3485e8df3524e6ee17b47b519e83d9b63790210ed9ac5368

support.jivesoftware.com Open in urlscan Pro 104.16.51.111 Public Scan

Summary

urlscan.io Verdict: No classification

Domain & IP information

Screenshot Live screenshot Full Image

Page Title

Page URL History Show full URLs

Detected technologies

Page Statistics

58 Requests

50 %HTTPS

0 %IPv6

12 Domains

17 Subdomains

8 IPs

2 Countries

484 kBTransfer

1636 kBSize

6 Cookies

14 Outgoing links

Page URL History

Redirected requests

58 HTTP transactions Everything HTML Script AJAX CSS Image Expand all 0 data transactions

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support.jivesoftware.com Open in urlscan Pro
104.16.51.111 Public Scan

Screenshot
Live screenshot

Full Image

58
Requests

50 %
HTTPS

0 %
IPv6

12
Domains

17
Subdomains

8
IPs

2
Countries

484 kB
Transfer

1636 kB
Size

6
Cookies

58 HTTP transactions
0 data transactions