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Submitted URL: https://bit.ly/3VG5pjd
Effective URL: https://www.exlservice.com/ai-action-driving-business-impact-scale-with-data-ai?utm_source=SWAT&utm_medium=email&utm_term=&...
Submission: On April 15 via manual from MX — Scanned from DE
Effective URL: https://www.exlservice.com/ai-action-driving-business-impact-scale-with-data-ai?utm_source=SWAT&utm_medium=email&utm_term=&...
Submission: On April 15 via manual from MX — Scanned from DE
Form analysis 2 forms found in the DOM
POST https://forms.hsforms.com/submissions/v3/public/submit/formsnext/multipart/444742/d0dd50a9-796f-424e-a9c6-7e9dfd13e137
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<div class="input"><select id="industry_-d0dd50a9-796f-424e-a9c6-7e9dfd13e137" required="" class="hs-input is-placeholder" name="industry_">
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URLTrack gclid Search Enter the terms you wish to search for. Search Quick Search Generative AICustomer ExperienceDigital TransformationArtificial intelligenceData & AnalyticsAnalytics & AIData ManagementData driven finance U.S. U.K. & Europe Australia & New Zealand South Africa AI IN ACTION: DRIVING BUSINESS IMPACT AT SCALE WITH DATA & AI AI IN ACTION DRIVING BUSINESS IMPACT AT SCALE WITH DATA & AI EXL DATA & AI VIRTUAL EVENT - APRIL 24, 2024 10 A.M. EDT | 7 A.M. PDT | 3 P.M. BST Register now AI IN ACTION DRIVING BUSINESS IMPACT AT SCALE WITH DATA & AI EXL DATA & AI VIRTUAL EVENT - APRIL 24, 2024 10 A.M. EDT | 7 A.M. PDT | 3 P.M. BST Register now 1. Home 2. AI in Action: Driving Business impact at Scale with Data & AI Powering insights and intelligent operations: A virtual AI event exploring how enterprises can make a real impact using data and AI to reinvent business models and unlock growth. Learn how to bridge the gap between strategy and operations to make AI real for your business through practical applications and use cases. Hear from industry leaders on the future of operations and how they are scaling the use of enterprise data. See how organizations have found success when embedding AI across their organizations. Watch demonstrations of how AI creates real-world impacts and value. SpeakersAgenda ^ Top Join us on April 24th to explore how enterprises leverage data and AI to reshape business models and drive growth. Connect with diverse featured speakers including AI experts, peers, and industry leaders to discuss topics crucial for the success of your AI business strategy. Gain insights from industry pioneers on harnessing the power of data and AI to propel your organization into the future, enabling you to make generative AI real for your business. Explore practical AI use cases and over eight hands-on demos at our event, showcasing generative AI's tangible benefits for businesses. Learn to integrate and scale AI, transforming concepts into real-world applications for your enterprise. Join us on April 24 as we explore AI in action, driving tangible outcomes and shaping the future of enterprise operations. Register now April 24, 2024 10:00 a.m. EDT | 7:00 a.m. PDT | 3:00 p.m. BST SPEAKERS SHANKER TRIVEDI Sr. VP, Enterprise Business NVIDIA View speaker View speaker -> SHANKER TRIVEDI Sr. VP, Enterprise Business NVIDIA Shanker Trivedi has 30+ years of experience in senior executive roles in the U.S., the U.K. and India. Shanker is currently Senior Vice President of Enterprise Business, for NVIDIA Worldwide Field Operations. He has led worldwide sales and industry business development for NVIDIA’s Datacenter and Professional Visualization products since 2009. His objective is to exponentially grow NVIDIA’s enterprise revenues by focusing business development on lighthouse enterprise customers, and leveraging go-to-market partnerships with CSPs, OEMs, and solution resellers & integrators in manufacturing, retail, energy, financial services, digital media, healthcare, telecom, government, and education verticals. Under his leadership, NVIDIA’s Enterprise revenue has grown to over $16 billion in FY23. Prior to NVIDIA, Shanker was a member of the executive leadership team at Callidus Cloud between 2005-08. During this period company revenues doubled to over $100m. Prior to Callidus, Shanker held various senior executive positions at Sun Microsystems between 1996- 2005. As Vice President and General Manager, he doubled Sun’s revenue in UK between 1998 and 2001 to over $1.3bn. At Sun, he also set up a new business, the Global Datacenter Solution Practice. Prior to Sun, Shanker held various sales, marketing, and general management positions at IBM (Europe), and ICL/Fujitsu and other companies in UK and India. Shanker holds an M.B.A. (Gold Medal 1st rank) from IIM Calcutta and a M.S. in Mathematics and Computing from IIT Delhi. NAVEEN AGARWAL Former Chief Customer Officer Prudential Financial View speaker View speaker -> NAVEEN AGARWAL Former Chief Customer Officer Prudential Financial Naveen Agarwal is CEO at NavDots LLC and advises boards and companies in financial services and healthcare on innovation, digital transformation, AI, and marketing. Naveen brings deep P/L operating experience and his career spans 30+ years in CEO and other C level operating roles at public companies and startups. He is passionate about using AI and technology to create new business models, serve customers better, and increase productivity. Prior to NavDots, Naveen was Chief Customer Officer at Prudential Financial (NYSE: PRU) and led global digital technology, customer experience, data sciences/AI, and marketing. He brought an entrepreneurial mindset to Prudential and led the company’s transformation from siloed business units to a need-based customer centric enterprise. He was the catalyst behind the company’s Corporate Venture Fund, and global innovation efforts especially in areas like underwriting, claims, fraud prevention, and mobile customer experiences. He served on Prudential’s US Management Committee and US Operating Committee. He also held the position of Chief Market Development Officer, working closely with business unit CEOs to deploy capital and drive inorganic growth via strategic M&A, majority/minority investments, and partnerships. Naveen’s entrepreneurial background includes 20+ years in Silicon Valley. He was the CEO and Board Director at Pricelock, an online marketplace for large energy buyers and sellers; served as President of E*TRADE Capital Management and ran E*TRADE’s retirement, mutual funds, investments, corporate stock plans and benefits, and wealth management businesses. He also held executive roles at startups and public companies including Renaissance Software, SunGard and TCS. He brings expertise in SaaS, stochastic and quantitative pricing and risk techniques, asset and wealth management, brokerage, credit, insurance, and retail and institutional financial services. GUY ADAMI TV personality CNBC View speaker View speaker -> GUY ADAMI TV personality CNBC Guy Adami is an American TV personality and professional investor. He is popularly known as one of the original members of the CNBC show Fast Money. He is currently the Director of Advisor Advocacy at Private Advisor Group in Morristown, New Jersey. Private Advisor Group is comprised of a network of nearly 600 advisors with assets approaching $17B. SUNNY NEOGI Global Lead for Healthcare and Life Sciences Partner Ecosystem Microsoft View speaker View speaker -> SUNNY NEOGI Worldwide Leader, Global ISV Partners| Healthcare & Life Science Microsoft Sunny leads Microsoft’s Global Healthcare and Life Sciences Partner Ecosystem, where he helps healthcare software companies Innovate and Go To Market with Microsoft, especially with AI. Prior to Microsoft, Sunny has founded and led 2 companies in Healthcare AI, across GenAI and Machine Learning, in Clinical and Patient engagement domains. Sunny has held multiple leadership roles in Sales, Marketing and GTM at Cognizant and Samsung. AMIT MANTROW Chief Data and Analytics Officer Lockton View speaker View speaker -> AMIT MANTROW Chief Data and Analytics Officer Lockton Amit is Chief Data and Analytics Officer at Lockton. He is responsible for the overall vision, strategy, design and execution of the D&A agenda across the organization. Amit joined Lockton from Zurich Insurance in 2020. He spent eight years with Zurich, serving in various profit and loss management, distribution, and strategy leadership roles across the US., the U.K. and Canada. Prior to Zurich, Amit was a Management Consultant with McKinsey and Company. He served global clients in financial services and healthcare industries on topics of strategy and operations. Amit started his career in the automotive industry. His decade-long career in automotive spanned across India, the U.S. and Canada, covering broad responsibilities across engineering, manufacturing, and profit and loss management. VICKI PERRYMAN Senior Vice President and Head of Consumer and Provider Service Operations Humana View speaker View speaker -> VICKI PERRYMAN Senior Vice President and Head of Consumer and Provider Service Operations Humana Vicki Perryman is the Senior Vice President and Head of Consumer and Provider Service Operations at Humana. She leads a global team of 26,000 associates with accountability for Humana’s members and providers. She is a seasoned customer experience professional renowned for her expertise in driving transformative change and strategic advancements across diverse industries. With a career spanning from start-ups to Fortune 500 companies, her focus on customer centricity, global operations, technology modernization, and finance has consistently delivered business growth, profitability, and enhanced engagement. Vicki's impactful career highlights include pioneering initiatives such as launching the first credit card rewards program at Citicorp, spearheading financial services omni-channel offerings at First Union/Wachovia (now Wells Fargo), and leading crucial transformations at eBay and Humana. Known for her leadership through high-pressure situations, Vicki has successfully navigated complex mergers and acquisitions, operational restructurings, cybersecurity incidents, and pandemic response strategies. A collaborative leader admired for her genuine, curious, and action-oriented approach, Vicki prioritizes building high-performing teams and fostering inclusive environments, understanding their fundamental role in navigating evolving business landscapes. Her personal ethos revolves around embracing life as an adventure marked by partnership, grace, and a smile. MONICA CALDAS Executive Vice President and Chief Information Officer Liberty Mutual Insurance View speaker View speaker -> MONICA CALDAS Executive Vice President and Chief Information Officer Liberty Mutual Insurance Monica Caldas is Executive Vice President and Chief Information Officer of Liberty Mutual Insurance, the sixth-largest global property and casualty insurer. She leads Liberty Mutual’s global Technology organization, overseeing all aspects of information technology and data engineering across the company. Monica has been a crucial leader at the company since joining in 2018 as Global Chief Information Officer of Liberty’s Global Retail Markets business, where she spearheaded its transformation into a strong and aligned global organization. In the community, she is a champion of diversity networks for women in science, technology, engineering and mathematics; she sponsors the Liberty Encouraging Girls in Technology team within Liberty Mutual’s Women in Technology group. She is also active in Hispanic affinity networks. Monica’s industry impact is widely recognized; among many honors, in 2022 she was most recently named a Women in Insurance Leadership Honoree by Digital Insurance as well as one of Hispanic Information Technology Executive Council’s 100 most influential Hispanic leaders in technology. She holds a BS in Business and Management Information Systems from the University of Connecticut and an MBA from Pennsylvania State University. ROHIT KAPOOR Board Chair and CEO EXL View speaker View speaker -> ROHIT KAPOOR Board Chair and CEO EXL Rohit Kapoor is Board Chair and CEO, and a member of the board of directors. An industry pioneer, Rohit co-founded EXL in April 1999 and has led the firm’s rapid evolution from a provider of operational support services to a global leader in analytics and digital solutions. In the early stages of EXL, Rohit was instrumental in achieving several acquisitions that established the company’s capabilities and spurred strong avenues of growth. He led the company’s IPO in 2006, and has managed consistent expansion and fiscal performance that outpaced the S&P 400. He also leads EXL’s sustainability initiatives, focused on the continued resilience of the company and ongoing talent development. Prior to EXL, Rohit served in various roles at Deutsche Bank private banking division. He started his career at Bank of America, where he held several management positions throughout the U.S. and Asia. Rohit has a bachelor’s degree in mechanical engineering from the Indian Institute of Technology Delhi and a Master of Business Administration from the Indian Institute of Management Ahmedabad. Rohit also sat on the Board of CA Technologies from 2011 to 2018. He became the lead director of the CA Technologies board before being acquired by Broadcom. Rohit has served as the Chairperson of the National Association of Software and Services Companies or NASSCOM BPM Council. Rohit is a director of the American India Foundation and a board member for Pratham USA Tri-State chapter, a non-profit organization. VISHAL CHHIBBAR EVP and Chief Growth and Strategy Officer EXL View speaker View speaker -> VISHAL CHHIBBAR EVP and Chief Growth and Strategy Officer EXL Vishal Chhibbar is EXL’s Chief Growth and Strategy Officer and a member of the Executive Committee. In this role, Vishal is responsible for spearheading EXL's growth initiatives, overseeing strategy, marketing, brand elevation initiatives, sales governance, mergers and acquisitions and strategic partnerships. Vishal was previously the chief financial officer at Brillio, a leading digital technology consulting and solutions company, where he played a pivotal role in guiding the organization through unprecedented organic growth of 90% in just over two years. Prior to that, he was the president and chief financial officer of EPIQ, a global legal tech-enabled service leader. Vishal was EXL's chief financial officer for over 10 years from 2009-2019. Under his leadership, EXL developed a disciplined global financial strategy supported by best-in-class systems and procedures that led to significant growth in revenue, market cap and a strong balance sheet. In addition, Vishal was also the head of Finance and Accounting at EXL. Vishal has vast experience leading fast-growing digital solutions companies in highly volatile market environments and has overseen all aspects of strategy, mergers and acquisitions and financial planning initiatives. He has also served in various financial leadership roles across companies such as GE Capital, American Express Bank, and Xerox, and directed initiatives in Australia, New Zealand, South Korea, Indonesia, Malaysia, the United States and India. Vishal is a Chartered Accountant and a member of CPA Australia. VIKAS BHALLA President and Head of Insurance EXL View speaker View speaker -> VIKAS BHALLA President and Head of Insurance EXL Vikas Bhalla leads EXL’s global insurance business and EXL's international markets and geographies. He is a member of EXL’s Executive Committee and chair of EXL’s Operating Committee. Over the last eight years, Vikas has led the growth and expansion of EXL’s largest industry vertical. Under his leadership, EXL’s Insurance business has become a global, strategic transformation partner for leading life & annuities and property & casualty clients in the U.S, U/K, Europe and Asia Pacific. After joining EXL in 2001, Vikas helped EXL establish its process excellence, transformation and consulting organizations. As global delivery head for EXL’s operations management business from 2009 to 2013, Vikas led EXL’s entry into new delivery locations in the Philippines, South Africa, Eastern and Central Europe and U.S. Vikas has led several strategic initiatives including the launch of platforms and asset-based services, and value-driven transformation. He is leading EXL’s move to a “Work from Anywhere” future operating model. Vikas has a bachelor’s degree in chemical engineering from the Indian Institute of Technology (Banaras Hindu University), Varanasi. VIVEK JETLEY President and Head of Analytics EXL View speaker View speaker -> VIVEK JETLEY President and Head of Analytics EXL Vivek Jetley is the President and Head of Analytics, a global leader in data & analytics, serving clients in the U.S., U.K., Europe, Australia and Asia Pacific. In this role, Vivek leads one of the world’s largest groups of data scientists, offering advanced analytics and AI expertise , proprietary data assets, and enterprise data management capability to drive measurable business outcomes for industry leaders in banking, financial services, insurance, healthcare, utilities, media, sports and retail. Vivek joined EXL in 2006 through the acquisition of Inductis , a specialized analytics consulting firm where Vivek was a partner. He has more than 20 years of experience in strategy and management consulting, and he has broad experience in using analytics for marketing, risk management, new product development, operations and financial management . At EXL, Vivek has led several key initiatives, including the development of enterprise strategy, a strategic deal team model, key partnerships, investments and business acquisitions. He started his career as a consultant with Mitchell Madison Group. Vivek holds a bachelor’s degree in computer engineering and a master’s of business administration from the Indian Institute of Management Calcutta. ANITA MAHON EVP and Business Head of Healthcare EXL View speaker View speaker -> ANITA MAHON EVP and Business Head of Healthcare EXL Anita Mahon leads our global health business and is a member of the Executive Committee. Anita stepped into this role in 2022, where she is responsible for managing EXL’s second largest industry vertical, serving healthcare payers, providers, pharmacy benefit managers and clients in the life sciences industry. Anita joined EXL in 2020 as Executive Vice President and Chief Growth and Strategy Officer. In this role, she led the development of a strategic plan that executed on EXL’s overall growth goals and worked closely with the sales and business teams to ensure the implementation of EXL’s long-term strategy and drive the next phase of growth for EXL. Prior to EXL, Anita served as Vice President, Data, Strategy & Portfolio Officer for IBM Watson Health. While at Watson Health, Anita also served as Chief Marketing Officer and led value-based-care strategy and marketing. Anita joined IBM with its acquisition of Truven Health Analytics in 2016. As Chief Strategy Officer at Truven, Anita led the definition and implementation of the company’s corporate growth strategy and development. Prior to joining Truven Health in 2006, she served as executive director for a business that is now part of Ericsson. Anita earned a Master of Business Administration degree from Columbia Business School, a Master of Science degree in computer science from Columbia University, and a Bachelor of Science in mathematics and computer science from Manhattan College. ANAND LOGANI EVP and Chief Digital Officer EXL View speaker View speaker -> ANAND LOGANI EVP and Chief Digital Officer EXL Anand Logani is EXL’s Chief Digital Officer and a member of the Executive Committee. In this role, Andy leads the development of EXL’s digital strategy and execution, including implementing cutting-edge technologies, creating new digital products and services, and optimizing the company’s existing digital channels. He will also ensure that EXL’s digital initiatives drive overall business strategy to accelerate growth. Andy has been with EXL for over 22 years and has built its life and annuity insurance business into an award-winning industry leader. He has developed long-term, strategic relationships with global insurance carriers and led large-scale digital transformation programs. He has been instrumental in conceptualizing and deploying end-to-end commercial solutions combining data, analytics, modern tech stacks and domain knowledge. Andy has over 25 years of managing large businesses, operating model transformation and consulting work. He has expertise across a broad set of domain areas, including shared services, process automation, analytics, and artificial intelligence. Andy holds a bachelor’s degree in commerce from Delhi University and a Master of Business Administration in international business, finance, and marketing. He earned a Six Sigma Black Belt certification from Motorola University and is an alum of Harvard Business School’s executive education program. JODI ELKINS-DESFORGES SVP Global Head of Growth & Sales Acceleration EXL View speaker View speaker -> JODI ELKINS-DESFORGES SVP Global Head of Growth & Sales Acceleration EXL Jodi has 23 years of experience working with fortune 100 clients, driving growth and transformation efforts. She was most recently the Managing Director responsible for Technology Sales Excellence at Accenture. She has expertise in sales strategy, planning, forecasting and operations. Jodi lives in NY with her family and enjoys photography, hiking, visiting art museums and working on green efforts in her community. AGENDA WELCOME AND OPENING REMARKS: 10 A.M. EDT | 7 A.M. PDT | 3 P.M. BST AI IN ACTION Vishal Chhibbar, EVP and Chief Growth and Strategy Officer at EXL, will kick-off the event with a preview of the agenda and introduce an exciting line-up of speakers from EXL as well as our client and partner organizations. He’ll be joined by Guy Adami, an American trader, investor, and original member of CNBC’s Fast Money to discuss the real-world impact of AI on business. Vishal Chhibbar EVP and Chief Growth & Strategy Officer, EXL Guy Adami Trader, Investor, and Television Personality for CNBC’s Fast Money BOARD CHAIR AND CEO ADDRESS: 10:05 A.M. EDT | 7:05 A.M. PDT | 3:05 P.M. BST DRIVING ENTERPRISE TRANSFORMATION WITH DATA & AI In this session, Rohit Kapoor, EXL’s board chair and CEO, and Shanker Trivedi, SVP of enterprise business at NVIDIA, will discuss AI disruption and share how EXL is partnering to support clients using a data- and AI-led approach to reinvent business models, drive better outcomes, and unlock growth with speed. Rohit Kapoor Board Chair and Chief Executive Officer, EXL Shanker Trivedi Senior Vice President of Enterprise Business, NVIDIA DEMOS: 10:25 A.M. EDT | 7:25 A.M. PDT | 3:25 P.M. BST ENABLING BUSINESS WITH EXL’S AI PLATFORM AND CODE TRANSLATION SOLUTION Scale analytics and AI across your enterprise with EXL’s AI platform. Vivek Jetley, President and Head of Analytics at EXL, will demonstrate how we’re using EXL’s data & AI platform to help clients take advantage of generative AI technology to address their specific business challenges with easily customized AI applications. He’ll highlight how the platform enables various use cases, including showcasing our code translation engine that supports data migration teams in converting databases at speed and scale as they prepare for generative AI. Vivek Jetley President and Head of Analytics, EXL FIRESIDE CHAT: 10:40 A.M. EDT | 7:40 A.M. PDT | 3:40 P.M. BST GENERATIVE AI – HYPE, HOPE, AND REALITY Guy Adami, an American trader, investor, and original member of CNBC’s Fast Money, will dig into the latest trends, innovations, and practical business applications driving the data and AI revolution. He’ll be joined by Monica Caldas, CIO at Liberty Mutual; Naveen Agarwal, board advisor and former chief market development officer at Prudential Financial; and Vikas Bhalla, president and head of insurance at EXL for this engaging panel discussion focused on the insurance market. Guy Adami (Moderator) Trader, Investor, and Television Personality for CNBC’s Fast Money Monica Caldas Chief Information Officer, Liberty Mutual Naveen Agarwal Board Advisor and Former Chief Customer Officer at Prudential Financial Vikas Bhalla President and Head of Insurance, EXL DEMOS: 11:00 A.M. EDT | 8:00 A.M. PDT | 4:00 P.M. BST ASSISTING AGENTS AND BUYERS WITH EXL’S GENERATIVE AI SOLUTIONS Exceed customer expectations in a digital world. Anand Logani, EVP and Chief Digital Officer at EXL, will demonstrate how our smart agent assist solution improves customer experience by providing real-time support for contact center staff through capabilities such as intent recognition, procedural guidance, and information extraction. In addition, he’ll showcase EXL’s buyer assist solution which provides organizations with market data on pricing fluctuations and supply chain disruptions, real-time insights for contract negotiation, and faster paperwork processing. Anand Logani EVP and Chief Digital Officer, EXL FIRESIDE CHAT: 11:15 A.M. EDT | 8:15 A.M. PDT | 4:15 P.M. BST HEALTHCARE REIMAGINED — HUMAN + AI Join Guy Adami, an American trader, investor, and original member of CNBC’s Fast Money, for a conversation on the future of healthcare with Vicki Perryman, SVP and head of consumer and provider service operations at Humana; Amit Mantrow, Chief Data and Analytics Officer at Lockton; Sunny Neogi, Global Lead for Healthcare and Life Sciences Partner Ecosystem at Microsoft; and Anita Mahon, EVP and Head of Health at EXL. The session will cover opportunities for industry transformation with AI, including where to prioritize; implications for data, technology and operations; and responsible AI with a focus on privacy, bias, and governance. Guy Adami (Moderator) Trader, Investor, and Television Personality for CNBC’s Fast Money Vicki Perryman SVP and Head of Consumer and Provider Service Operations, Humana Amit Mantrow Chief Data and Analytics Officer, Lockton Sunny Neogi Global Lead for Healthcare and Life Sciences Partner Ecosystem, Microsoft Anita Mahon EVP and Head of Health, EXL BREAKOUT SESSIONS: 11:35 A.M. EDT | 8:35 A.M. PDT | 4:35 P.M. BST EXPLORE HOW AI IS TRANSFORMING INDUSTRIES Jodi Elkins-Desforges, SVP and Global Head of Growth and Acceleration at EXL, will lead the transition to concurrent breakout sessions. Various leaders from EXL will showcase practical applications and use cases for AI across insurance, health, banking, retail, travel, utilities, and other industries. Jodi Elkins-Desforges SVP and Global Head of Growth and Acceleration, EXL Breakout Session: Reimagining Insurance Underwriting with Data and Generative AI Bring new products to market quickly and simplify the online buying journey with EXL’s data management and generative AI solutions. In this session, we’ll showcase LDS™ (Life Digital Suite), an end-to-end automated underwriting solution that supports users with everything from content ingestion to an analytics-driven “next best decision” workflow. Sandeep Manchanda VP2, Strategy and Solution Consulting, EXL Kelly Davis SAVP, Insurance Products and Platforms, EXL Breakout session: The Future of Health – Reducing Friction and Improving Experience with AI Low approval rates for prior authorization lead to long wait times for patient treatment. EXL’s clinical copilot accelerates this process by identifying gaps and reducing the likelihood for denial based on missing information. In this session, we’ll demonstrate how you can reduce friction using generative AI to compile key information from relevant documents, including procedures, ICD codes, payer policies, and prior authorization regulations. Jay Nambiar Chief Technology Officer for Health, EXL Arun Juyal VP2 and Global Lead for Healthcare Digital Transformation, EXL Breakout Session: How Banks are Leveraging Data & AI for Competitive Advantage Banks and financial institutions have an opportunity to not only improve customer experience with AI, but also enhance operational efficiency and reduce risk by incorporating AI into how they do business. Seizing that opportunity is essential. In this session, we’ll highlight use cases for mining bank transaction data to improve decision making and increasing speed and efficiency by automating the customer onboarding process. Vikas Sharma SVP and Head of Banking, EXL Vivek Vinod SVP and Head of AI Platforms & Solutions, EXL Breakout session: Transforming Customer Experience for Retail, Travel, Utilities and More In this session, we will explore the impact of data and AI in transforming customer experience. Gain firsthand insights into how EXL’s AI solutions can help you redefine customer journeys, streamline self-service interactions, and empower human agents to deliver standout experiences. Rahul Arora SVP and Head of Emerging Business for UK & Europe, EXL Ankush Jain VP and Solution Owner for Data-led CX, EXL Stay connected Get latest news and updates about EXL * * * * INDUSTRIES * Banking & Capital Markets * Business Services * Health & Life Sciences * Insurance * Manufacturing & Logistics * Retail & Consumer Products * Technology, Media & Telecom * Utilities SERVICES AND SOLUTIONS * Data Analytics * Digital Transformation * Digital Operations INSIGHTS * Overview * Artificial Intelligence * Customer Experience * Data and Analytics * Data-driven Finance * Digital Transformation ABOUT * Overview * Sustainability * Partnerships * Board of directors * Leadership * Investor Relations * Locations * Newsroom * Contact Us CAREERS * Overview PRIVACY MENU * Terms of Use * Privacy Policy * Legal Disclaimer * Cookie Policy * Modern Slavery Statement * Accessibility Statement © 2024 ExlService Holdings, Inc. and Affiliates. 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