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 * Mobile Platform
 * Solutions
    * Field Service Management
    * Enterprise Asset Management
    * IT Service Management
    * IT Asset Management
    * Solutions for the Navy

 * Integrations
    * BMC Helix ITSM
    * ServiceNow
    * ERP, CRM & Service Platforms

 * Services
    * Digital Transformation
    * Training
    * Implementation
    * Support

 * Resources
    * Blog
    * Case Studies
    * Customer Help Center
    * Mobile Device Recommendations
    * Podcast
    * Webinars & Events

 * Company
    * About Mobile Reach
    * Customers
      * Aviation
      * Energy & Utilities
      * Government
      * IT & Data Centers
      * Medical & Life Sciences
      * Oil & Gas
      * Telecom
    * Partners
    * Careers
    * Contact Us

 * Mobile Platform


 * SOLUTIONS
   
   * Field Service Management
   * Enterprise Asset Management
   * IT Service Management
   * IT Asset Management
   * Solutions for the Navy


 * INTEGRATIONS
   
   * BMC Helix ITSM
   * ServiceNow
   * ERP, CRM & Service Platforms


 * SERVICES
   
   * Digital Transformation
   * Training
   * Implementation
   * Support


 * RESOURCES
   
   * Blog
   * Case Studies
   * Customer Help Center
   * Mobile Device Recommendations
   * Podcast
   * Webinars & Events


 * COMPANY
   
   * About Mobile Reach
   
   
   * CUSTOMERS
     
     * Aviation
     * Energy & Utilities
     * Government
     * IT & Data Centers
     * Medical & Life Sciences
     * Oil & Gas
     * Telecom
   * Partners
   * Careers
   * Contact Us


FIELD SERVICE MANAGEMENT FOR BMC HELIX

Ensure your vital assets are healthy and operational by utilizing a Field
Service Management (FSM) solution. BMC Helix for FSM manages and maintains the
resources that keep your critical operational assets running smoothly. These
assets are responsible for revenue generation or core service delivery.

Learn more


RAPIDLY DEPLOY MOBILE APPS TO EXTEND BMC HELIX ITSM, IVANTI, SERVICENOW AND
OTHERS



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FIELD SERVICE MANAGEMENT FOR BMC HELIX



Ensure your vital assets are healthy and operational by utilizing a Field
Service Management (FSM) solution.  BMC Helix for FSM manages and maintains the
resources that keep your critical operational assets running smoothly.  These
assets are responsible for revenue generation or core service delivery. 
Examples include:

 * Telcos:  cell towers, fiber lines connecting towers
 * Healthcare:  all medical assets ranging from X-Ray machines to MRI equipment
   to beds, etc
 * Utilities / Energy / Oil & Gas:  all infrastructure items like pipelines,
   tanks, energy networks
 * Infrastructure:  Construction, buildings, bridges, roadways
 * Banking / Finance:  ATM’s, trading infrastructure, customer facing technology





FSM encapsulates both scheduled work that is preventative in nature as well as
reactive break / fix issues that occur on these assets. There are few things
that are more important for an organization than ensuring that assets that are
responsible for their revenue generation or delivery of a core service are
operating at peak performance.  Mobile Reach FSM software is built on the BMC
Helix platform and has features that include:

 

 * Full mobile application support both online and offline
 * Dynamic scheduling of correct technicians based on availability, proximity,
   skill set, urgency
 * Dispatching console with live view of field techs and calendars
 * View of work orders based on selectable criteria
 * Route optimization and planning
 * Track equipment performance 
 * Full asset tracking of installations, truck inventories, depot / warehouse
   inventories





MOBILE ENTERPRISE APPLICATION PLATFORM FOR IT AND FIELD SERVICE ORGANIZATIONS



Mobile Reach is a flexible mobile enterprise application platform that automates
and improves service delivery for IT and field service organizations. Our
award-winning mobile platform and robust mobile apps let field technicians be
more productive and serve customers better and helps IT and field service
directors and managers drive revenue and increase profitability.



Service focused organizations can rapidly deploy configurable and usable mobile
apps that seamlessly extend back-end enterprise mobile applications to your
field force. Put process-driven enterprise mobile apps into the hands of your
technicians in the field quickly, without any need for coding. Extend
ServiceNow, BMC Helix ITSM, SAP, ERPs, CRMs or other back-end applications and
databases seamlessly to the field.

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 * MOBILITY PLATFORM

 * * Field service management mobile apps
   * IT service management mobile apps
   * IT asset management mobile apps
   * Enterprise asset management mobile apps




 * MOBILE TRANSFORMATION

 * * Consulting
   * Workshops
   * Mobile technology experts
   * Field operations specialists




 * TRAINING & SUPPORT

 * * Technician soft skills
   * Service manager leadership development
   * End-user training and support







IMPROVE EFFICIENCY, PRODUCTIVITY, AND SERVICE LEVELS WITH TASK-DRIVE MOBILE APPS






Navigating the path to digitally transform your field operations is mission
critical. Mobile Reach is your partner for the digital transformation journey.
We have a proven mobile methodology and 20 years of successful enterprise
mobility projects for service-based businesses.



Let's get started





HUNDREDS OF CUSTOMERS ENABLE THEIR FIELD FORCE WITH MOBILE REACH


THOUSANDS OF FIELD TECHNICIANS ENABLED


MILLIONS OF WORK ORDERS MANAGED


MILLIONS OF ENTERPRISE & IT ASSETS TRACKED


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CASE STUDIES




TELECOM INDUSTRY



GOGO POWERING FIELD SERVICE MANAGEMENT WITH PROCESS-DRIVEN MOBILE APPS

“Our field technicians think the apps are great because they make their lives
easier.”

 

Read the Case Study


IT INDUSTRY

F5 NETWORKS SOLVES IT ASSET MANAGEMENT WITH PROCESS-DRIVEN MOBILE APPS

“Mobile Reach was a game changer.”

 

Read the Case Study


AVIATION INDUSTRY

ROCKWELL COLLINS IMPROVING CUSTOMER SATISFACTION WITH MOBILE FIELD SERVICE APPS

“The new process is working beautifully for our field technicians and
engineers.”

 

Read the Case Study






GET THE LATEST FROM OUR BLOG




STREAMLINE IT ASSET MANAGEMENT AND TRACKING WITH MOBILE APPS

In today’s competitive business climate,  IT asset managers are being asked to
do more with less while facing scrutiny on tighter inventory controls, improved
accuracy and integrity of their back-end IT asset management (ITAM)
applications, and greater visibility into the status and location of all......




BEST PRACTICES FOR IT ASSET MANAGEMENT IN THE FIELD

At the recent IAITAM ACE Virtual Conference, Mobile Reach President Nasrin Azari
is delivering presentation titled “Best Practices for IT Asset Management in the
Field.” If would like to get a recording of her presentation, you can request
the the recording by filling out the......




PROCESS IMPROVEMENT FOR IT ASSET MANAGEMENT THROUGH MOBILITY

Nasrin Azari, president of Mobile Reach, in conjunction with the International
Association of IT Asset Managers (IAITAM), is presenting a live webinar titled
“Process Improvement for IT Asset Management through Mobility. The webinar will
take place Tuesday, August 4, at 9 am. This session will......






Mobile Reach provides a mobile software platform that automates and improves
field services for IT and field service organizations. Our software streamlines
business operations while enabling field technicians to be more productive and
serve customers better.

CONNECT WITH US

+1-919-336-2500
Email us

 

Address
2474 Walnut Street, No. 216
Cary, NC 27518 USA

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