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2620:12a:8000::3  Public Scan

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Submitted URL: https://hello.ttec.com/api/mailings/click/PMRGSZBCHI3DSOBYGIYSYITVOJWCEORCNB2HI4DTHIXS643JM5XGC5DVOJSXGLTUORSWGLTDN5WS6...
Effective URL: https://www.ttec.com/customer-strategist?utm_source=terminus&utm_medium=ads_SGTR&utm_term=customer%2Bstrategist%2Bjou...
Submission: On November 04 via api from US — Scanned from DE

Form analysis 8 forms found in the DOM

POST /customer-strategist?utm_source=PANTHEON_STRIPPED&utm_medium=PANTHEON_STRIPPED&utm_term=PANTHEON_STRIPPED&utm_content=PANTHEON_STRIPPED&utm_campaign=PANTHEON_STRIPPED

<form action="/customer-strategist?utm_source=PANTHEON_STRIPPED&amp;utm_medium=PANTHEON_STRIPPED&amp;utm_term=PANTHEON_STRIPPED&amp;utm_content=PANTHEON_STRIPPED&amp;utm_campaign=PANTHEON_STRIPPED" method="post" id="glb-popup-menu-search-form"
  accept-charset="UTF-8">
  <div>
    <div class="form-item form-type-textfield form-item-search-main">
      <label for="edit-search-main">SEARCH <span class="form-required" title="This field is required.">*</span></label>
      <input placeholder="SEARCH" required="true" autocomplete="off" autofocus="true" type="text" id="edit-search-main" name="search_main" value="" size="40" maxlength="220" class="form-text required placeholder">
    </div>
    <label for="edit-submit-main"><i class="fa fa-search"></i></label><input type="submit" id="edit-submit-main" name="op" value="Submit" class="form-submit"><input type="hidden" name="form_build_id"
      value="form-6Ltqe9ZfWH4Ud77vOOEOl3pQmNgXkCMtOBmHcoS7jOw">
    <input type="hidden" name="form_id" value="glb_popup_menu_search_form">
  </div>
</form>

GET /search/results

<form action="/search/results" method="GET" class="mm-searchbox inline-form search-form">
  <fieldset>
    <legend class="is-vishidden">Search</legend>
    <label for="search-field" class="is-vishidden">Search</label>
    <input name="keyword" type="search" placeholder="SEARCH" id="search-field" class="search-field placeholder">
    <button class="search-submit">
      <span class="icon icon_search" aria-hidden="true"></span>
      <span class="is-vishidden">Search</span>
    </button>
  </fieldset>
</form>

<form>
  <fieldset>
    <legend class="visuallyhidden">Consent Selection</legend>
    <div id="CybotCookiebotDialogBodyFieldsetInnerContainer">
      <div class="CybotCookiebotDialogBodyLevelButtonWrapper"><label class="CybotCookiebotDialogBodyLevelButtonLabel" for="CybotCookiebotDialogBodyLevelButtonNecessary"><span
            class="CybotCookiebotDialogBodyLevelButtonDescription">Necessary</span></label>
        <div class="CybotCookiebotDialogBodyLevelButtonSliderWrapper CybotCookiebotDialogBodyLevelButtonSliderWrapperDisabled"><input type="checkbox" id="CybotCookiebotDialogBodyLevelButtonNecessary"
            class="CybotCookiebotDialogBodyLevelButton CybotCookiebotDialogBodyLevelButtonDisabled" disabled="disabled" checked="checked"> <span class="CybotCookiebotDialogBodyLevelButtonSlider"></span></div>
      </div>
      <div class="CybotCookiebotDialogBodyLevelButtonWrapper"><label class="CybotCookiebotDialogBodyLevelButtonLabel" for="CybotCookiebotDialogBodyLevelButtonPreferences"><span
            class="CybotCookiebotDialogBodyLevelButtonDescription">Preferences</span></label>
        <div class="CybotCookiebotDialogBodyLevelButtonSliderWrapper"><input type="checkbox" id="CybotCookiebotDialogBodyLevelButtonPreferences" class="CybotCookiebotDialogBodyLevelButton CybotCookiebotDialogBodyLevelConsentCheckbox"
            data-target="CybotCookiebotDialogBodyLevelButtonPreferencesInline" checked="checked" tabindex="0"> <span class="CybotCookiebotDialogBodyLevelButtonSlider"></span></div>
      </div>
      <div class="CybotCookiebotDialogBodyLevelButtonWrapper"><label class="CybotCookiebotDialogBodyLevelButtonLabel" for="CybotCookiebotDialogBodyLevelButtonStatistics"><span
            class="CybotCookiebotDialogBodyLevelButtonDescription">Statistics</span></label>
        <div class="CybotCookiebotDialogBodyLevelButtonSliderWrapper"><input type="checkbox" id="CybotCookiebotDialogBodyLevelButtonStatistics" class="CybotCookiebotDialogBodyLevelButton CybotCookiebotDialogBodyLevelConsentCheckbox"
            data-target="CybotCookiebotDialogBodyLevelButtonStatisticsInline" checked="checked" tabindex="0"> <span class="CybotCookiebotDialogBodyLevelButtonSlider"></span></div>
      </div>
      <div class="CybotCookiebotDialogBodyLevelButtonWrapper"><label class="CybotCookiebotDialogBodyLevelButtonLabel" for="CybotCookiebotDialogBodyLevelButtonMarketing"><span
            class="CybotCookiebotDialogBodyLevelButtonDescription">Marketing</span></label>
        <div class="CybotCookiebotDialogBodyLevelButtonSliderWrapper"><input type="checkbox" id="CybotCookiebotDialogBodyLevelButtonMarketing" class="CybotCookiebotDialogBodyLevelButton CybotCookiebotDialogBodyLevelConsentCheckbox"
            data-target="CybotCookiebotDialogBodyLevelButtonMarketingInline" checked="checked" tabindex="0"> <span class="CybotCookiebotDialogBodyLevelButtonSlider"></span></div>
      </div>
    </div>
  </fieldset>
</form>

<form><input type="checkbox" id="CybotCookiebotDialogBodyLevelButtonNecessaryInline" class="CybotCookiebotDialogBodyLevelButton CybotCookiebotDialogBodyLevelButtonDisabled" disabled="disabled" checked="checked"> <span
    class="CybotCookiebotDialogBodyLevelButtonSlider"></span></form>

<form><input type="checkbox" id="CybotCookiebotDialogBodyLevelButtonPreferencesInline" class="CybotCookiebotDialogBodyLevelButton CybotCookiebotDialogBodyLevelConsentCheckbox" data-target="CybotCookiebotDialogBodyLevelButtonPreferences"
    checked="checked" tabindex="0"> <span class="CybotCookiebotDialogBodyLevelButtonSlider"></span></form>

<form><input type="checkbox" id="CybotCookiebotDialogBodyLevelButtonStatisticsInline" class="CybotCookiebotDialogBodyLevelButton CybotCookiebotDialogBodyLevelConsentCheckbox" data-target="CybotCookiebotDialogBodyLevelButtonStatistics"
    checked="checked" tabindex="0"> <span class="CybotCookiebotDialogBodyLevelButtonSlider"></span></form>

<form><input type="checkbox" id="CybotCookiebotDialogBodyLevelButtonMarketingInline" class="CybotCookiebotDialogBodyLevelButton CybotCookiebotDialogBodyLevelConsentCheckbox" data-target="CybotCookiebotDialogBodyLevelButtonMarketing" checked="checked"
    tabindex="0"> <span class="CybotCookiebotDialogBodyLevelButtonSlider"></span></form>

POST /customer-strategist?utm_source=PANTHEON_STRIPPED&utm_medium=PANTHEON_STRIPPED&utm_term=PANTHEON_STRIPPED&utm_content=PANTHEON_STRIPPED&utm_campaign=PANTHEON_STRIPPED

<form action="/customer-strategist?utm_source=PANTHEON_STRIPPED&amp;utm_medium=PANTHEON_STRIPPED&amp;utm_term=PANTHEON_STRIPPED&amp;utm_content=PANTHEON_STRIPPED&amp;utm_campaign=PANTHEON_STRIPPED" method="post" id="csj-microsite-search-form"
  accept-charset="UTF-8">
  <div>
    <div class="form-item form-type-textfield form-item-search">
      <label for="edit-search">SEARCH <span class="form-required" title="This field is required.">*</span></label>
      <input placeholder="SEARCH" required="true" autocomplete="off" type="text" id="edit-search" name="search" value="" size="40" maxlength="220" class="form-text required placeholder">
    </div>
    <label for="edit-submit"><i class="fa fa-search"></i></label><input type="submit" id="edit-submit" name="op" value="Submit" class="form-submit"><input type="hidden" name="form_build_id" value="form-Oo-l2hM4HDJdslfx-Pmr9GIkllHVtTPGWZjNY74fDIs">
    <input type="hidden" name="form_id" value="csj_microsite_search_form">
  </div>
</form>

Text Content

×
SEARCH *
TTEC
 * Search Search Search

 *  * Home
      
    * Contact Us
      
    * What We Do
      
    * Services
      
    * Industries
      
    * Insights
      
    * Technology Ecosystem
      
    * Company
      
    * Locations
      
    * Newsroom
      
    * Investor Relations
      
    * Careers
      

 * What We Do


   WHAT WE DO

 * CX as a Service
 * CX Strategy
 * CX Technology
 * CX Outsourcing

 * Services


   SERVICES

 * Customer Experience Strategy
 * Data Analytics
 * Omnichannel Orchestration
 * Contact Center as a Service
 * Intelligent Automation
 * Employee Experience (EX)
 * Contact Center Operations
 * Inside Sales as a Service

 * Industries


   INDUSTRIES

 * Automotive
 * Communications & Media
 * Financial Services
 * Government & Public Sector
 * Healthcare
 * Hypergrowth & Startups
 * Property & Casualty Insurance
 * Retail & eCommerce
 * Travel & Hospitality

 * Insights


   INSIGHTS

 * Blog
 * Customer Strategist Journal
 * CSJ+ eNewsletter
 * Infographics
 * Strategy Guides & Trend Reports
 * Tips & Takeaways
 * Calculators & Toolkits
 * Client Stories
 * Data Sheets
 * Digital Learning Courses
 * Demos & Videos
 * Podcasts
 * Webinars

 * Company


   COMPANY

 * About Us
 * Awards & Recognition
 * Board of Directors
 * Careers
 * Community Foundation
 * Contact Us
 * Environmental, social, governance
 * Executive Team
 * Global Locations
 * Investor Relations
 * Newsroom
 * Our Values

 * Locations


   LOCATIONS

 * Global Locations
 * Asia Pacific Website
 * Canada Website
 * EMEA Website

body

Powered by Cookiebot
 * Consent
 * Details
 * [#IABV2SETTINGS#]
 * About


THIS WEBSITE USES COOKIES

We use cookies to offer you a better browsing experience and to optimise the
website and analyse traffic. By clicking "Accept" you agree to our use of
cookies. To find out more, see our Privacy Policy.
Consent Selection
Necessary

Preferences

Statistics

Marketing

Show details
Necessary 15

Necessary cookies help make a website usable by enabling basic functions like
page navigation and access to secure areas of the website. The website cannot
function properly without these cookies.
Cookiebot
1
Learn more about this provider
CookieConsentStores the user's cookie consent state for the current domain
Expiry: 1 yearType: HTTP
Flippingbook
1
Learn more about this provider
FlippingBook.FBO.Infrastructure.RandomSeedUsed to implement the website's e-book
reader.
Expiry: PersistentType: HTML
LinkedIn
1
Learn more about this provider
li_gcStores the user's cookie consent state for the current domain
Expiry: 179 daysType: HTTP
New Relic
1
Learn more about this provider
JSESSIONIDThe JSESSIONID cookie is used to store a session identifier so that
the New Relic site monitoring tool can track session counts for an application.
Expiry: SessionType: HTTP
play.google.com
youtube.com

3
CONSENT [x3]Used to detect if the visitor has accepted the marketing category in
the cookie banner. This cookie is necessary for GDPR-compliance of the website.
Expiry: 2 yearsType: HTTP
prnewswire.com
ws.zoominfo.com

2
__cf_bm [x2]This cookie is used to distinguish between humans and bots. This is
beneficial for the website, in order to make valid reports on the use of their
website.
Expiry: 1 dayType: HTTP
ws.zoominfo.com
1
visitorIdPreserves users states across page requests.
Expiry: 1 yearType: HTTP
www.googletagmanager.com
www2.ttec.com

2
pi_opt_in# [x2]This opt-out cookie identifies if the visitor has deselected any
cookies, trackers or other audience targeting tools.
Expiry: 10 yearsType: HTTP
www.ttec.com
3
ak_bmscThis cookie is used to distinguish between humans and bots. This is
beneficial for the website, in order to make valid reports on the use of their
website.
Expiry: 1 dayType: HTTP
bm_miUsed in context with the website's BotManager. The BotManager detects,
categorizes and compiles reports on potential bots trying to access the website.
Expiry: 1 dayType: HTTP
bm_svUsed in context with the website's BotManager. The BotManager detects,
categorizes and compiles reports on potential bots trying to access the website.
Expiry: 1 dayType: HTTP
Preferences 7

Preference cookies enable a website to remember information that changes the way
the website behaves or looks, like your preferred language or the region that
you are in.
Drift
4
Learn more about this provider
DRIFT_SESSION_IDAllows the website to recoqnise the visitor, in order to
optimize the chat-box functionality.
Expiry: SessionType: HTML
DRIFT_SESSION_STARTEDStores a unique ID string for each chat-box session. This
allows the website-support to see previous issues and reconnect with the
previous supporter.
Expiry: SessionType: HTML
DRIFT_visitCountsDetermines the number of visits of the specific visitor. This
is used in order to make the chat-box function more relevant.
Expiry: PersistentType: HTML
driftt_aidNecessary for the functionality of the website's chat-box function.
Expiry: 2 yearsType: HTTP
LinkedIn
2
Learn more about this provider
lang [x2]Remembers the user's selected language version of a website
Expiry: SessionType: HTTP
Ttec
1
Learn more about this provider
wistia-video-progress-#Contains a timestamp for the website’s video-content.
This allows the user to resume watching without having to start over, if the
user leaves the video or website.
Expiry: PersistentType: HTML
Statistics 19

Statistic cookies help website owners to understand how visitors interact with
websites by collecting and reporting information anonymously.
Appnexus
1
Learn more about this provider
bounceDetermines if a user leaves the website straight away. This information is
used for internal statistics and analytics by the website operator.
Expiry: SessionType: Pixel
Flippingbook
1
Learn more about this provider
_ga_#Used by Google Analytics to collect data on the number of times a user has
visited the website as well as dates for the first and most recent visit.
Expiry: 2 yearsType: HTTP
Google
3
Learn more about this provider
collectUsed to send data to Google Analytics about the visitor's device and
behaviour. Tracks the visitor across devices and marketing channels.
Expiry: SessionType: Pixel
_gatUsed by Google Analytics to limit the frequency of requests made and does
not store any visitor information.
Expiry: 1 dayType: HTTP
_gidRegisters a unique ID that is used to generate statistical data on how the
visitor uses the website.
Expiry: 1 dayType: HTTP
LinkedIn
1
Learn more about this provider
AnalyticsSyncHistoryUsed in connection with data-synchronization with
third-party analysis service.
Expiry: 29 daysType: HTTP
Neustar
1
Learn more about this provider
abThis cookie is used by the website’s operator in context with multi-variate
testing. This is a tool used to combine or change content on the website. This
allows the website to find the best variation/edition of the site.
Expiry: 1 yearType: HTTP
Quantcast
2
Learn more about this provider
_dltSets a unique ID for the session. This allows the website to obtain data on
visitor behaviour for statistical purposes.
Expiry: 1 dayType: HTTP
qcSesCollects data on the user's visits to the website, such as the number of
visits, average time spent on the website and what pages have been loaded with
the purpose of generating reports for optimising the website content.
Expiry: SessionType: HTML
Ttec
1
Learn more about this provider
wistiaUsed by the video player platform Wistia to provide video metrics
Expiry: PersistentType: HTML
Wistia
2
Learn more about this provider
loglevelUsed to display website errors within the browsers console window
Expiry: PersistentType: HTML
undefinedCollects data on visitor interaction with the website's video-content -
This data is used to make the website's video-content more relevant towards the
visitor.
Expiry: PersistentType: HTML
online.flippingbook.com
www.google-analytics.com

2
_ga [x2]Registers a unique ID that is used to generate statistical data on how
the visitor uses the website.
Expiry: 2 yearsType: HTTP
www.ttec.com
5
AMCV_#Unique user ID that recognizes the user on returning visits
Expiry: 2 yearsType: HTTP
AMCVS_#AdobeOrgPending
Expiry: SessionType: HTTP
radioactivity_#Used to anonymously track popularity of site content.
Expiry: PersistentType: HTML
s_ccUsed to check if the user's browser supports cookies.
Expiry: SessionType: HTTP
ziwsSessionIdCollects statistics on the user's visits to the website, such as
the number of visits, average time spent on the website and what pages have been
read.
Expiry: SessionType: HTML
Marketing 53

Marketing cookies are used to track visitors across websites. The intention is
to display ads that are relevant and engaging for the individual user and
thereby more valuable for publishers and third party advertisers.
Meta Platforms, Inc.
1
Learn more about this provider
_fbpUsed by Facebook to deliver a series of advertisement products such as real
time bidding from third party advertisers.
Expiry: 3 monthsType: HTTP
Adobe
1
Learn more about this provider
dpmSets a unique ID for the visitor, that allows third party advertisers to
target the visitor with relevant advertisement. This pairing service is provided
by third party advertisement hubs, which facilitates real-time bidding for
advertisers.
Expiry: 179 daysType: HTTP
Adobe Inc.
1
Learn more about this provider
demdexVia a unique ID that is used for semantic content analysis, the user's
navigation on the website is registered and linked to offline data from surveys
and similar registrations to display targeted ads.
Expiry: 179 daysType: HTTP
Appnexus
2
Learn more about this provider
anjRegisters a unique ID that identifies a returning user's device. The ID is
used for targeted ads.
Expiry: 3 monthsType: HTTP
uuid2Registers a unique ID that identifies a returning user's device. The ID is
used for targeted ads.
Expiry: 3 monthsType: HTTP
Bombora
1
Learn more about this provider
_ccmsiUsed to track which users have shown interest in what job postings. The
cookie ensures that the most relevant job postings are shown to the specific
user.
Expiry: PersistentType: HTML
Clickagy
1
Learn more about this provider
pixel.gifCollects information on user preferences and/or interaction with
web-campaign content - This is used on CRM-campaign-platform used by website
owners for promoting events or products.
Expiry: SessionType: Pixel
Cookiebot
1
Learn more about this provider
_gcl_auUsed by Google AdSense for experimenting with advertisement efficiency
across websites using their services.
Expiry: 3 monthsType: HTTP
Drift
3
Learn more about this provider
drift_aidSets a unique ID for the specific user. This allows the website to
target the user with relevant offers through its chat functionality.
Expiry: 2 yearsType: HTTP
drift_campaign_refreshSets a unique ID for the specific user. This allows the
website to target the user with relevant offers through its chat functionality.
Expiry: 1 dayType: HTTP
DRIFT_SESSION_CAMPAIGNSUsed to determine when and where certain pop-ups on the
website should be presented for the user and remember whether the user has
closed these, to keep them from showing multiple times.
Expiry: PersistentType: HTML
Google
8
Learn more about this provider
IDEUsed by Google DoubleClick to register and report the website user's actions
after viewing or clicking one of the advertiser's ads with the purpose of
measuring the efficacy of an ad and to present targeted ads to the user.
Expiry: 1 yearType: HTTP
pagead/landing [x2]Collects data on visitor behaviour from multiple websites, in
order to present more relevant advertisement - This also allows the website to
limit the number of times that they are shown the same advertisement.
Expiry: SessionType: Pixel
pagead/viewthroughconversion/1068775477Pending
Expiry: SessionType: Pixel
test_cookieUsed to check if the user's browser supports cookies.
Expiry: 1 dayType: HTTP
ads/ga-audiencesUsed by Google AdWords to re-engage visitors that are likely to
convert to customers based on the visitor's online behaviour across websites.
Expiry: SessionType: Pixel
pagead/1p-conversion/#Used by Google Adwords for conversion tracking
Expiry: SessionType: Pixel
pagead/1p-user-list/#Used by Google Adwords for conversion tracking
Expiry: SessionType: Pixel
LinkedIn
4
Learn more about this provider
bcookieUsed by the social networking service, LinkedIn, for tracking the use of
embedded services.
Expiry: 1 yearType: HTTP
bscookieUsed by the social networking service, LinkedIn, for tracking the use of
embedded services.
Expiry: 1 yearType: HTTP
lidcUsed by the social networking service, LinkedIn, for tracking the use of
embedded services.
Expiry: 1 dayType: HTTP
UserMatchHistoryUsed to track visitors on multiple websites, in order to present
relevant advertisement based on the visitor's preferences.
Expiry: 29 daysType: HTTP
Lotame
1
Learn more about this provider
_cc_ccCollects statistical data related to the user's website visits, such as
the number of visits, average time spent on the website and what pages have been
loaded. The purpose is to segment the website's users according to factors such
as demographics and geographical location, in order to enable media and
marketing agencies to structure and understand their target groups to enable
customised online advertising.
Expiry: SessionType: HTTP
Neustar
1
Learn more about this provider
uCollects data on user visits to the website, such as what pages have been
accessed. The registered data is used to categorise the user's interest and
demographic profiles in terms of resales for targeted marketing.
Expiry: 1 yearType: HTTP
Soundcloud
1
Learn more about this provider
WIDGET::local::assignmentsSoundcloud uses cookies to deliver, measure, and
improve their audio platform.
Expiry: PersistentType: HTML
The Trade Desk
1
Learn more about this provider
track/cmf/genericUsed to present the visitor with relevant content and
advertisement - The service is provided by third party advertisement hubs, which
facilitate real-time bidding for advertisers.
Expiry: SessionType: Pixel
Twitter Inc.
4
Learn more about this provider
i/adsct [x2]The cookie is used by Twitter.com in order to determine the number
of visitors accessing the website through Twitter advertisement content.
Expiry: SessionType: Pixel
muc_adsCollects data on user behaviour and interaction in order to optimize the
website and make advertisement on the website more relevant.
Expiry: 2 yearsType: HTTP
personalization_idUsed by Twitter to provide personalized content and ads
Expiry: 2 yearsType: HTTP
YouTube
12
Learn more about this provider
VISITOR_INFO1_LIVETries to estimate the users' bandwidth on pages with
integrated YouTube videos.
Expiry: 179 daysType: HTTP
YSCRegisters a unique ID to keep statistics of what videos from YouTube the user
has seen.
Expiry: SessionType: HTTP
ytidb::LAST_RESULT_ENTRY_KEYStores the user's video player preferences using
embedded YouTube video
Expiry: PersistentType: HTML
yt-remote-cast-availableStores the user's video player preferences using
embedded YouTube video
Expiry: SessionType: HTML
yt-remote-cast-installedStores the user's video player preferences using
embedded YouTube video
Expiry: SessionType: HTML
yt-remote-connected-devicesStores the user's video player preferences using
embedded YouTube video
Expiry: PersistentType: HTML
yt-remote-device-idStores the user's video player preferences using embedded
YouTube video
Expiry: PersistentType: HTML
yt-remote-fast-check-periodStores the user's video player preferences using
embedded YouTube video
Expiry: SessionType: HTML
yt-remote-session-appStores the user's video player preferences using embedded
YouTube video
Expiry: SessionType: HTML
yt-remote-session-nameStores the user's video player preferences using embedded
YouTube video
Expiry: SessionType: HTML
yt.innertube::nextIdRegisters a unique ID to keep statistics of what videos from
YouTube the user has seen.
Expiry: PersistentType: HTML
yt.innertube::requestsRegisters a unique ID to keep statistics of what videos
from YouTube the user has seen.
Expiry: PersistentType: HTML
pi.pardot.com
www.googletagmanager.com
www2.ttec.com

3
visitor_id# [x3]Used by the Salesforce Pardot platform to register a unique ID
for visitor analytics
Expiry: 10 yearsType: HTTP
pi.pardot.com
www2.teletech.com

5
lpv# [x2]Used in context with behavioral tracking by the website. The cookie
registers the user’s behavior and navigation across multiple websites and
ensures that no tracking errors occur when the user has multiple browser-tabs
open.
Expiry: 1 dayType: HTTP
visitor_id#-hash [x3]Used by the Salesforce Pardot platform to register a unique
ID for visitor analytics
Expiry: 10 yearsType: HTTP
vidassets.terminus.services
2
d-a8e6Used by the Terminus B2B marketing service to track website visitor
sessions.
Expiry: 1 yearType: HTTP
s-9da4Used by the Terminus B2B marketing service to track website visitor
sessions.
Expiry: 1 dayType: HTTP
Unclassified 13
Unclassified cookies are cookies that we are in the process of classifying,
together with the providers of individual cookies.
Bound
5
Learn more about this provider
gsci [x2]Pending
Expiry: 2 yearsType: HTTP
gsc_limited_viewsPending
Expiry: PersistentType: HTML
gscsPending
Expiry: SessionType: HTTP
gscvPending
Expiry: 2 yearsType: HTTP
Drift
1
Learn more about this provider
DRIFT_ALWAYS_SEND_IDSPending
Expiry: SessionType: HTML
Flippingbook
1
Learn more about this provider
psid_#Pending
Expiry: SessionType: HTML
Google
2
Learn more about this provider
0EYYCLu-gHMQtfDQ_QM,18772068119Pending
Expiry: PersistentType: HTML
0EYYCLu-gHMQtfDQ_QM,18772068119_expiresAtPending
Expiry: PersistentType: HTML
Scribble Live
1
Learn more about this provider
V_REDIRECTPending
Expiry: SessionType: HTTP
wec-assets.terminus.services
1
efa78727-4215-4f8a-97f9-54e3372df2f0/t.gifPending
Expiry: SessionType: Pixel
www.ttec.com
2
NRBA_SESSION_IDPending
Expiry: SessionType: HTML
viewed_csj_confirmation_pagePending
Expiry: 1 yearType: HTTP
Cross-domain consent[#BULK_CONSENT_DOMAINS_COUNT#] [#BULK_CONSENT_TITLE#]
List of domains your consent applies to: [#BULK_CONSENT_DOMAINS#]
Cookie declaration last updated on 14.10.22 by Cookiebot


[#IABV2_TITLE#]

[#IABV2_BODY_INTRO#]
[#IABV2_BODY_LEGITIMATE_INTEREST_INTRO#]
[#IABV2_BODY_PREFERENCE_INTRO#]
[#IABV2_LABEL_PURPOSES#]
[#IABV2_BODY_PURPOSES_INTRO#]
[#IABV2_BODY_PURPOSES#]
[#IABV2_LABEL_FEATURES#]
[#IABV2_BODY_FEATURES_INTRO#]
[#IABV2_BODY_FEATURES#]
[#IABV2_LABEL_PARTNERS#]
[#IABV2_BODY_PARTNERS_INTRO#]
[#IABV2_BODY_PARTNERS#]

This website uses cookies. We use cookies to offer you a better browsing
experience and to optimise the website and analyse traffic. In countries where
cookie opt in consent is required prior to loading of non-necessary cookies,
visitors are informed of TTEC.com’s privacy policy and use of cookies via an
alert notification at the bottom of the page during their first visit to our
site. Only after consent is explicitly given by clicking on the “accept” button
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CUSTOMER STRATEGIST JOURNAL




FALL 2022 EDITION

The Ace Up Your Sleeve

PERSPECTIVES Customers are your
'ace in the hole' 4 min read CX do's and don'ts to prepare for
potential economic shifts Continue Reading
 
PERSPECTIVES It's time to Be REAL about
CX leadership 8 min read TTEC Engage CEO Shelly Swanback
talks relevance, empowerment,
accountability, and learning Continue Reading
Fall 2022 Edition Published quarterly online The Ace Up Your Sleeve Subscribe to
the Journal and CSJ+
Read Digital Edition
 
PERSPECTIVES How to create a work experience in 2023 that employees don't want
to leave 7 min read
 
INDUSTRY INSIGHTS 3 CX tools to help improve
health equity 8 min read
 
INDUSTRY INSIGHTS Turn your contact center into
a CX 'control hub' 9 min read
 
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more in-depth customer experience insights
Go deeper into customer experience and digital transformation topics in our
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best practice tips, trends, and research reports. It's an extra perk reserved
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SPECIAL REPORT Generating revenue in the contact center
INSIGHT REPORT Get inside your customers' minds to better serve them
BLOG Business intelligence vs. predictive analytics: How to use the right
approach
PODCAST What it takes to create a winning retail experience
 
OUTLOOK Thinking about nearshoring?
5 things retailers should consider Nearshoring can bring many benefits to
companies when done well, but there are also some pitfalls retailers should
recognize as they consider this option.
Continue Reading » 7 min read
 
INDUSTRY INSIGHTS A 4-step guide to federal government CX improvements 8 min
read
 
INDUSTRY INSIGHTS 3 ways to improve financial services CX in 2023 8 min read
 
PERSPECTIVES High-tech goes all-in on contact center cloud 7 min read
 
OUTLOOK There is such a thing as a 'sure thing' when it comes to customers 2 min
read
 
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