www.trueaccord.com
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18.154.63.112
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Submitted URL: http://sg.trueaccord-verify.com/ls/click?upn=ZjD-2Fbu4lSCiljl6ViJreSH-2BDkOeK-2FHud-2FiESTQerqtmzYVndZHVXtLqVe74EoXm7VmDDkjM7wal...
Effective URL: https://www.trueaccord.com/privacy-policy/?refOrigin=email&src=0866225fb4af11ee9b33e23817356717&st=lsr&token=eyJhbGciOiJFUz...
Submission: On January 19 via api from US — Scanned from DE
Effective URL: https://www.trueaccord.com/privacy-policy/?refOrigin=email&src=0866225fb4af11ee9b33e23817356717&st=lsr&token=eyJhbGciOiJFUz...
Submission: On January 19 via api from US — Scanned from DE
Form analysis
6 forms found in the DOM<form>
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Text Content
Press Alt+1 for screen-reader mode, Alt+0 to cancelAccessibility Screen-Reader Guide, Feedback, and Issue Reporting Powered by Cookiebot * Consent * Details * [#IABV2SETTINGS#] * About THIS WEBSITE USES COOKIES We collect personal information to provide our services. We do not sell personal information. If you are a business contact, most of the information we have was provided to us by you or your organization and/or collected directly through the use of our website. If you are a consumer in collection, most of the information we have is provided to us by the current creditor and/or collected directly through the use of our services, emails, web applications, and phone calls. If you are an applicant or employee, most of the information we have was provided to us by you through the application or employment process. For more details on how we use, share, and delete personal information see our Privacy Policy and Terms of Use. This website uses cookies to personalize content and to analyze our traffic. We may disclose information about your use of our site with our social media, advertising, and analytics vendors who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services for the purpose of serving you relevant advertisements about our business. Consent Selection Necessary Preferences Statistics Marketing Show details * Necessary 25 Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website as well as special features like ability to play embedded videos. The website cannot function properly without these cookies. * Google 1 Learn more about this provider test_cookieUsed to check if the user's browser supports cookies. Expiry: 1 dayType: HTTP * LinkedIn 2 Learn more about this provider li_gcStores the user's cookie consent state for the current domain Expiry: 180 daysType: HTTP bscookieThis cookie is used to identify the visitor through an application. This allows the visitor to login to a website through their LinkedIn application for example. Expiry: 1 yearType: HTTP * RudderStack 1 Learn more about this provider test_rudder_cookieThis cookie determines whether the browser accepts cookies. Expiry: 1 yearType: HTTP * Typeform 2 Learn more about this provider AWSALBTGRegisters which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience. Expiry: 7 daysType: HTTP AWSALBTGCORSRegisters which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience. Expiry: 7 daysType: HTTP * cdn.rudderlabs.com i.tryinteract.com 10 #.#-#-#-#-#.ack [x2]Used to contain user’s survey and quiz answers in Local Storage. Expiry: PersistentType: HTML #.#-#-#-#-#.inProgress [x2]Used to contain user’s survey and quiz answers in Local Storage. Expiry: PersistentType: HTML #.#-#-#-#-#.queue [x2]Used to contain user’s survey and quiz answers in Local Storage. Expiry: PersistentType: HTML #.#-#-#-#-#.reclaimEnd [x2]Used to contain user’s survey and quiz answers in Local Storage. Expiry: PersistentType: HTML #.#-#-#-#-#.reclaimStart [x2]Used to contain user’s survey and quiz answers in Local Storage. Expiry: PersistentType: HTML * pages.trueaccord.com 2 __cf_bmThis cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. Expiry: 1 dayType: HTTP BIGipServer#Used to distribute traffic to the website on several servers in order to optimise response times. Expiry: SessionType: HTTP * pages.trueaccord.com consent.cookiebot.com 2 CookieConsent [x2]Stores the user's cookie consent state for the current domain Expiry: 1 yearType: HTTP * www.trueaccord.com 5 elementorUsed in context with the website's WordPress theme. The cookie allows the website owner to implement or change the website's content in real-time. Expiry: PersistentType: HTML PLAY_SESSIONPreserves users states across page requests. Expiry: SessionType: HTTP replayStorage#chunkUploadsControl cookie used in connection to the website’s Content Delivery Network (CDN). Expiry: PersistentType: IDB replayStorage#eventsControl cookie used in connection to the website’s Content Delivery Network (CDN). Expiry: PersistentType: IDB replayStorage#pendingCapturesControl cookie used in connection to the website’s Content Delivery Network (CDN). Expiry: PersistentType: IDB * Preferences 5 Preference cookies enable a website to remember information that changes the way the website behaves or looks, like if you identify whether you are a consumer or a business customer. * Drift 4 Learn more about this provider DRIFT_SESSION_IDAllows the website to recoqnise the visitor, in order to optimize the chat-box functionality. Expiry: SessionType: HTML DRIFT_SESSION_STARTEDStores a unique ID string for each chat-box session. This allows the website-support to see previous issues and reconnect with the previous supporter. Expiry: SessionType: HTML DRIFT_visitCountsDetermines the number of visits of the specific visitor. This is used in order to make the chat-box function more relevant. Expiry: PersistentType: HTML driftt_aidNecessary for the functionality of the website's chat-box function. Expiry: 2 yearsType: HTTP * LinkedIn 1 Learn more about this provider lidcRegisters which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience. Expiry: 1 dayType: HTTP * Statistics 29 Statistic cookies help us understand how visitors interact with our websites by collecting and reporting information in aggregate. * Adobe Inc. 1 Learn more about this provider p.gifKeeps track of special fonts used on the website for internal analysis. The cookie does not register any visitor data. Expiry: SessionType: Pixel * Google 5 Learn more about this provider _gaRegisters a unique ID that is used to generate statistical data on how the visitor uses the website. Expiry: 2 yearsType: HTTP _ga_#Used by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit. Expiry: 2 yearsType: HTTP _gatUsed by Google Analytics to throttle request rate Expiry: 1 dayType: HTTP _gidRegisters a unique ID that is used to generate statistical data on how the visitor uses the website. Expiry: 1 dayType: HTTP tdRegisters statistical data on users' behaviour on the website. Used for internal analytics by the website operator. Expiry: SessionType: Pixel * Interact 1 Learn more about this provider ajs_anonymous_idThis cookie is used to count how many times a website has been visited by different visitors - this is done by assigning the visitor an ID, so the visitor does not get registered twice. Expiry: PersistentType: HTML * LinkedIn 1 Learn more about this provider AnalyticsSyncHistoryUsed in connection with data-synchronization with third-party analysis service. Expiry: 30 daysType: HTTP * RudderStack 6 Learn more about this provider rl_anonymous_idRegisters statistical data on users' behaviour on the website. Used for internal analytics by the website operator. Expiry: PersistentType: HTML rl_group_idRegisters statistical data on users' behaviour on the website. Used for internal analytics by the website operator. Expiry: PersistentType: HTML rl_group_traitRegisters statistical data on users' behaviour on the website. Used for internal analytics by the website operator. Expiry: PersistentType: HTML rl_sessionCollects data on the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded with the purpose of generating reports for optimising the website content. Expiry: PersistentType: HTML rl_traitRegisters statistical data on users' behaviour on the website. Used for internal analytics by the website operator. Expiry: PersistentType: HTML rl_user_idRegisters statistical data on users' behaviour on the website. Used for internal analytics by the website operator. Expiry: PersistentType: HTML * Smartlook 1 Learn more about this provider SL_C_23361dd035530_DOMAINCollects data on the user’s navigation and behavior on the website. This is used to compile statistical reports and heatmaps for the website owner. Expiry: SessionType: HTTP * Typeform 1 Learn more about this provider dd_cookie_test_#Registers data on visitors' website-behaviour. This is used for internal analysis and website optimization. Expiry: 1 dayType: HTTP * Unsplash 1 Learn more about this provider ugidNecessary for the implementation of video-content on the website. Expiry: 1 yearType: HTTP * VWO 9 Learn more about this provider _vis_opt_sUsed by Visual Website Optimizer to determine if the visitor is participating in a design experiment. Expiry: 100 daysType: HTTP _vis_opt_test_cookieUsed to check if the user's browser supports cookies. Expiry: SessionType: HTTP _vwo_dsCollects data on the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded with the purpose of generating reports for optimising the website content. Expiry: 30 daysType: HTTP _vwo_referrerRegisters data on visitors' website-behaviour. This is used for internal analysis and website optimization. Expiry: SessionType: HTTP _vwo_snCollects statistics on the visitor's visits to the website, such as the number of visits, average time spent on the website and what pages have been read. Expiry: 1 dayType: HTTP _vwo_uuidUsed by Visual Website Optimizer to ensure that the same user interface variant is displayed for each visit, if the user is participating in a design experiment. Expiry: 10 yearsType: HTTP _vwo_uuid_v2This cookie is set to make split-tests on the website, which optimizes the website's relevance towards the visitor – the cookie can also be set to improve the visitor's experience on a website. Expiry: 1 yearType: HTTP v.gifThis cookie is set to make split-tests on the website, which optimizes the website's relevance towards the visitor – the cookie can also be set to improve the visitor's experience on a website. Expiry: SessionType: Pixel vwoSnThis cookie is set to make split-tests on the website, which optimizes the website's relevance towards the visitor – the cookie can also be set to improve the visitor's experience on a website. Expiry: PersistentType: HTML * cdn.sprig.com 1 userleap.idsThis cookie is set to make split-tests on the website, which optimizes the website's relevance towards the visitor – the cookie can also be set to improve the visitor's experience on a website. Expiry: PersistentType: HTML * google-analytics.com ads.linkedin.com 2 collect [x2]Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels. Expiry: SessionType: Pixel * Marketing 41 Marketing cookies are used to track visitors across websites. The intention is to display ads about our company that are relevant for the individual user. * Meta Platforms, Inc. 3 Learn more about this provider lastExternalReferrerDetects how the user reached the website by registering their last URL-address. Expiry: PersistentType: HTML lastExternalReferrerTimeDetects how the user reached the website by registering their last URL-address. Expiry: PersistentType: HTML _fbpUsed by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. Expiry: 3 monthsType: HTTP * 6sc.co 1 6suuidRegisters user behaviour and navigation on the website, and any interaction with active campaigns. This is used for optimizing advertisement and for efficient retargeting. Expiry: 400 daysType: HTTP * Drift 2 Learn more about this provider drift_aidSets a unique ID for the specific user. This allows the website to target the user with relevant offers through its chat functionality. Expiry: 2 yearsType: HTTP drift_campaign_refreshSets a unique ID for the specific user. This allows the website to target the user with relevant offers through its chat functionality. Expiry: 1 dayType: HTTP * Google 6 Learn more about this provider IDEUsed by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. Expiry: 1 yearType: HTTP pagead/landingCollects data on visitor behaviour from multiple websites, in order to present more relevant advertisement - This also allows the website to limit the number of times that they are shown the same advertisement. Expiry: SessionType: Pixel ads/ga-audiencesUsed by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites. Expiry: SessionType: Pixel pagead/1p-conversion/#/Pending Expiry: SessionType: Pixel pagead/1p-user-list/#Tracks if the user has shown interest in specific products or events across multiple websites and detects how the user navigates between sites. This is used for measurement of advertisement efforts and facilitates payment of referral-fees between websites. Expiry: SessionType: Pixel _gcl_auUsed by Google AdSense for experimenting with advertisement efficiency across websites using their services. Expiry: 3 monthsType: HTTP * Interact 6 Learn more about this provider ajs_group_idCollects data on visitors. This information is used to assign visitors into segments, making website advertisement more efficient. Expiry: PersistentType: HTML ajs_group_propertiesCollects data on visitors. This information is used to assign visitors into segments, making website advertisement more efficient. Expiry: PersistentType: HTML ajs_user_idCollects data on visitors' preferences and behaviour on the website - This information is used make content and advertisement more relevant to the specific visitor. Expiry: PersistentType: HTML ajs_user_traitsCollects data on visitors. This information is used to assign visitors into segments, making website advertisement more efficient. Expiry: PersistentType: HTML ajs%3AcookiesCollects data on visitors. This information is used to assign visitors into segments, making website advertisement more efficient. Expiry: 1 yearType: HTTP ajs%3AtestCollects data on visitors. This information is used to assign visitors into segments, making website advertisement more efficient. Expiry: 1 yearType: HTTP * LinkedIn 4 Learn more about this provider collect/Collects data on user behaviour and interaction in order to optimize the website and make advertisement on the website more relevant. Expiry: SessionType: Pixel bcookieUsed by the social networking service, LinkedIn, for tracking the use of embedded services. Expiry: 1 yearType: HTTP li_sugrCollects data on user behaviour and interaction in order to optimize the website and make advertisement on the website more relevant. Expiry: 3 monthsType: HTTP UserMatchHistoryEnsures visitor browsing-security by preventing cross-site request forgery. This cookie is essential for the security of the website and visitor. Expiry: 30 daysType: HTTP * Marketo 1 Learn more about this provider _mkto_trkContains data on visitor behaviour and website interaction. This is used in context with the email marketing service Marketo.com, which allows the website to target visitors via email. Expiry: 2 yearsType: HTTP * RudderStack 2 Learn more about this provider rl_page_init_referrerRegisters how the user has reached the website to enable pay-out of referral commission fees to partners. Expiry: PersistentType: HTML rl_page_init_referring_domainRegisters how the user has reached the website to enable pay-out of referral commission fees to partners. Expiry: PersistentType: HTML * Smartlook 4 Learn more about this provider SL_C_23361dd035530_KEYCollects statistical data related to the user's website visits, such as the number of visits, average time spent on the website and what pages have been loaded. The purpose is to segment the website's users according to factors such as demographics and geographical location, in order to enable media and marketing agencies to structure and understand their target groups to enable customised online advertising. Expiry: SessionType: HTTP SL_C_23361dd035530_SIDCollects statistical data related to the user's website visits, such as the number of visits, average time spent on the website and what pages have been loaded. The purpose is to segment the website's users according to factors such as demographics and geographical location, in order to enable media and marketing agencies to structure and understand their target groups to enable customised online advertising. Expiry: SessionType: HTTP SL_C_23361dd035530_VIDCollects statistical data related to the user's website visits, such as the number of visits, average time spent on the website and what pages have been loaded. The purpose is to segment the website's users according to factors such as demographics and geographical location, in order to enable media and marketing agencies to structure and understand their target groups to enable customised online advertising. Expiry: SessionType: HTTP SL_L_23361dd035530_SIDCollects statistical data related to the user's website visits, such as the number of visits, average time spent on the website and what pages have been loaded. The purpose is to segment the website's users according to factors such as demographics and geographical location, in order to enable media and marketing agencies to structure and understand their target groups to enable customised online advertising. Expiry: PersistentType: HTML * Typeform 4 Learn more about this provider #-visitorIdPending Expiry: PersistentType: HTML attribution_user_idUsed in context with the website’s pop-up questionnaires and messengering. The data is used for statistical or marketing purposes. Expiry: 1 yearType: HTTP tf_respondent_ccUsed to implement forms on the website. Expiry: 6 monthsType: HTTP tracking_session_idDetermines when the visitor last visited the different subpages on the website, as well as sets a timestamp for when the session started. Expiry: 1 dayType: HTTP * cdn.mxpnl.com 2 mp_#_mixpanel [x2]Pending Expiry: 1 yearType: HTTP * i.tryinteract.com cdn.rudderlabs.com 3 __tld__ [x3]Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. Expiry: SessionType: HTTP * j.6sc.co 3 _gd_sessionCollects visitor data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads. Expiry: 1 dayType: HTTP _gd_svisitorCollects visitor data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads. Expiry: 2 yearsType: HTTP _gd_visitorCollects visitor data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads. Expiry: 2 yearsType: HTTP * Unclassified 5 Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies. * a.usbrowserspeed.com 1 tuidPending Expiry: 1 yearType: HTTP * cdn.metadata.io 2 Metadata_session_idPending Expiry: 1 dayType: HTTP Metadata_visitor_idPending Expiry: 1 yearType: HTTP * cdn.mxpnl.com 1 __mp_opt_in_out_#Pending Expiry: SessionType: HTTP * www.trueaccord.com 1 ta-visitorPending Expiry: SessionType: HTTP Cross-domain consent[#BULK_CONSENT_DOMAINS_COUNT#] [#BULK_CONSENT_TITLE#] List of domains your consent applies to: [#BULK_CONSENT_DOMAINS#] Cookie declaration last updated on 05.01.24 by Cookiebot [#IABV2_TITLE#] [#IABV2_BODY_INTRO#] [#IABV2_BODY_LEGITIMATE_INTEREST_INTRO#] [#IABV2_BODY_PREFERENCE_INTRO#] [#IABV2_LABEL_PURPOSES#] [#IABV2_BODY_PURPOSES_INTRO#] [#IABV2_BODY_PURPOSES#] [#IABV2_LABEL_FEATURES#] [#IABV2_BODY_FEATURES_INTRO#] [#IABV2_BODY_FEATURES#] [#IABV2_LABEL_PARTNERS#] [#IABV2_BODY_PARTNERS_INTRO#] [#IABV2_BODY_PARTNERS#] Cookies are small text files that can be used by websites to make a user's experience more efficient. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages. You can at any time change your cookies consent from the Cookie Declaration on our public website. Do not sell or share my personal information Deny Allow selection Customize OK Powered by Cookiebot by Usercentrics Skip to content * Product * How It Works * Late Stage Collections * Compliance * Collections Compliance * Information & IT Security * Licensing Compliance * Resources * Resources * Collections & Compliance * Press * Blog * Company * Our Story * Vision & Values * Leadership * Careers * Contact Us * Log InConsumers Menu * Product * How It Works * Late Stage Collections * Compliance * Collections Compliance * Information & IT Security * Licensing Compliance * Resources * Resources * Collections & Compliance * Press * Blog * Company * Our Story * Vision & Values * Leadership * Careers * Contact Us * Log InConsumers Log In Resolve My Debt PRIVACY POLICY The TrueAccord Privacy Policy was last updated on January 1, 2023. Your privacy is important to TrueAccord. Our Privacy Policy covers how TrueAccord collects, uses, maintains and discloses your personal information. This Privacy Policy is part of our Terms of Use. When we update this Privacy Policy any changes are effective immediately. We encourage you to frequently check this page for any updates. You acknowledge and agree that it is your responsibility to review this Site and this Privacy Policy periodically, and to be aware of any changes made to this Privacy Policy. Your continued use of the Site after such modifications will constitute your acknowledgment and acceptance of the modified policy and agree to abide and be bound by the modified policy. PERSONAL INFORMATION WE COLLECT Personal identification information is data that can be used to identify or contact you. For Consumers in Collection In order to provide and improve our services, we collect personal information. Most of the information we have is provided to us by the creditor and/or collected directly through the use of our services, emails, consumer account pages/payment portal reached through a link in an email or text message (our “Web Applications”), and phone calls. Here are some examples of the types of personal information we may collect about consumers in collection: * When an account is transferred to TrueAccord the creditor provides a variety of information including, but not limited to identifiers such as: full name, date of birth, phone number, address, email address, account number, original creditor, current creditor, balance, or payment history. * We may collect sensitive personal information such as social security number, payment card information, or financial account information. * We may collect any information that you provide to us directly whether you contact us by phone, email, SMS, Web Applications, or other channel. For example, when you access TrueAccord Web Applications and fill out a form or sign up for a payment plan and provide information such as your first and last name, email address, mailing address, phone number, credit card information and/or other personal identifying information. * When you access TrueAccord emails or our Web Applications we may collect a variety of internet or other electronic network activity information and store it in log files, including, but not limited to Internet Protocol (IP) address, browser type and language, Internet service provider (ISP), type of computer, operating system, date/time stamp, user interface interaction data (such as, but not limited to, any mouse clicks or navigation on our emails and Web Applications), uniform resource locator (URL) information (showing where you came from or where you go to next), email open rates, credit card, or bank account information. * When you access the trueaccord.com website, we may collect a variety of internet or other electronic network activity information and store it in log files, including, but not limited to Internet Protocol (IP) address, location of use, browser type and language, Internet service provider (ISP), type of computer, operating system, date/time stamp, user interface interaction data (such as, but not limited to, any mouse clicks or navigation on our emails and Web Applications), or uniform resource locator (URL) information (showing where you came from or where you go to next). For Applicants, Current, and Former Employees If you apply for a job at TrueAccord we collect the information you provide on the forms and/or gathered during the employment process. For applicants and employees (which for purposes of this Privacy Policy include employees, owners, directors, officers, contractors, and other individuals that work for us), we may collect personal information identifiers such as your name, date of birth, address, phone number, email address; sensitive personal information, such as your social security number, driver’s license number, passport number or other similar identifiers; professional or employment-related information, and education information. For employees issued company related devices such as computers, cell phones, or other devices we collect your geolocation. For Business Contacts If you sign up for our newsletter, webinars, or any of our client-directed resources, we collect the information you provide on the forms or during the sign-up process. If we enter into a contract with your organization we collect the information you or your organization provides as one of the contacts for the business. Here are some examples of the types of personal information we may collect about our business contacts: * If you sign up for a webinar, our marketing materials, or news digest using any of the forms on our website, we may collect personal information identifiers such as your name, employer, employer issued email, or work address. * If you visit our website, we may collect internet or other electronic network activity information including, but not limited to Internet Protocol (IP) address, location of use, browser type and language, Internet service provider (ISP), type of computer, operating system, date/time stamp, user interface interaction data (such as, but not limited to, any mouse clicks or navigation on our emails and Web Applications), or uniform resource locator (URL) information (showing where you came from or where you go to next). * If you become a client or a vendor we may collect personal information identifiers such as your name, employer, employer issued email address, phone number, or work address. For Other Users of Website or Other Individuals With Whom We Interact If you visit our website or otherwise interact with us, but you are not a consumer in collection, employee, or business contact, we may collect any of the categories of personal information described above which may vary depending on such interaction. USING PERSONAL INFORMATION We use personal information depending on the category of consumer to provide our services. For Consumers in Collection We use consumer personal information to properly identify the specific consumers for whom we provide our services; to provide and improve our services; to analyze trends; to administer our Web Applications, learn about user behavior on our emails and Web Applications; to comply with state, federal and local laws; and to demonstrate compliance with those laws. Here are some examples of how TrueAccord uses consumer personal information: * We use personal information to send you communications about your account. * We use your personal information to verify your identity. For example, when you contact our office you will be asked to provide your personal information so that we can verify your identity and account. We may ask you to provide your full name, address, email address, or other identifying information. You can always refuse to supply personal information, except that we may not be able to communicate if we are unable to verify your identity and/or account. * We use personal information to process payments and other account activity you authorize. * We use personal information to help us create, develop and improve our content and services, including through internal auditing and data analysis. * We use personal information to ensure security and integrity to the extent the use of your personal information is reasonably necessary and proportionate for those purposes. * We use personal information as required to meet our regulatory and legal obligations. In all of our consumer emails we use pixel tags. Depending on your email provider, pixel tags can enable us to tell us whether the email has been opened. If you prefer not to be tracked in this way, you should not open our emails. In most of our email messages, we use a “click-through URL” linked to our Web Applications and some linked to web pages on third party sites (see Third Party Websites below). We track this click-through data to help us determine interest in particular topics, measure the effectiveness of our customer communications, and send you emails or SMS (text messages) related to your activity on our website. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages. TrueAccord’s Web Applications may also use cookies to gather information so that we can improve the effectiveness of our services. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent but some parts of the website may not function properly without accepting cookies. TrueAccord Web Applications do not recognize or act on “do not track” requests from a browser. The information we receive through tracking is treated as non-personal information unless local law requires we treat it as personal information. Additionally, if this information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy. For Applicants, Current, and Former Employees We use potential employee information to evaluate candidates for employment, including but not limited to, verifying references, scheduling interviews, conducting a background check and other employment needs. We use employee information for employment purposes, including, but not limited to, administering payroll and benefits plans, conducting background checks, professional licensing, executing on garnishment orders, and other employment needs. For Business Contacts We use business contact information to sell our services, buy your services, discuss the services we are receiving from your business, discuss the services we are providing to current clients and maintain our client and vendor relationships. Here are some examples of how TrueAccord uses business personal information: * If you sign up for a webinar, request a demo, or fill out one of our forms, we may reach out to you to sell our services. * If you are a client or vendor, we use your information to contact you about the contractual relationship between our companies. SOURCES OF PERSONAL INFORMATION If you are a consumer in debt collection, we received your personal information from the party placing your account with TrueAccord for services, such as the creditor, current creditor or servicer. We also receive information from you directly either through a phone call, email correspondence and/or through visits to our Web Applications. We also sometimes receive information from vendors who help us confirm the validity of our information as it relates to addresses, phone number, bankruptcy, and deceased information. If you are a potential candidate, employee, or former employee, we may have received your personal information from you or from a recruiter or external website. If you are a potential client and have expressed interest in our services or we think you have a legitimate business need for our services, we may have received your information from a lead-generation service or external website such as Zoominfo or LinkedIn. If you are a potential, current or former vendor or client, we received your personal information from you or your company directly either through a phone call, email correspondence and/or the underlying contract between our organizations. DISCLOSURES OF PERSONAL INFORMATION We only disclose personal information, such as identifiers, with a limited number of service providers and contractors (collectively “Vendors”) who help us provide our services, including, but not limited to, payment processing, mailing, information verification, managing and enhancing customer data, and improving our product and services. For employees, we disclose information with Vendors who help us with employee related services such as, but not limited to, payroll, benefits, and annual background checks requirements. When we disclose information, we require those Vendors to handle it in accordance with relevant laws. If you so authorize, we also may disclose your email or other information you permit with our affiliates to provide information about other products and services. When disclosing we only provide the minimum amount of information necessary for the particular Vendor to assist us in providing our services. Here are some examples of how TrueAccord discloses personal information: * For payment processing, we disclose sensitive personal information, such as your credit card or bank information to the card-issuing bank to complete the payment you authorized. * For content delivery, we disclose your email address, physical address, or phone number with the delivery service to deliver any communication, message, or requested account documents. * For collectibility, we disclose name and address to ensure no bankruptcy, deceased, address or phone number changes have occurred since we received the account. * For debt collection licensing, we disclose account information with state regulators conducting an audit pursuant to state or federal licensing statutes. * We may be occasionally required by law enforcement or judicial authorities to provide information. We will disclose personal information pursuant to a court order, subpoena, or to cooperate with a law enforcement investigation. We may also be required by law to provide your information to a local, state or federal government authorities or courts. We will only disclose information in these instances when there is a lawful basis or if disclosure is reasonably necessary to demonstrate compliance with the law. In the event of a reorganization, merger or sale we may transfer any and all personal information we collect to the relevant third party. We may also disclose any category of personal information to third parties for any of the following business purposes: * To help ensure security and integrity to the extent the use of your personal information is reasonably necessary and proportionate for these purposes. * For debugging to identify and repair errors that impair existing intended functionality. * To perform services, including maintaining or servicing accounts, providing customer service, processing disputes, verifying customer information, processing payments, providing analytic services, or providing similar services. * For internal research for technological development and demonstration. We may disclose generic aggregated demographic information not linked to any personal information with our clients, potential clients, and federal, state and local regulators regarding visitors and users, and their interaction with our products and services. NO SALE, NO SHARING We do not sell personal information. We do not share personal information for cross-context behavioral advertising. We do not allow our vendors to sell this information or to share this information for cross-context behavioral advertising. We also do not sell or share the personal information of minors under 16 years of age without affirmative authorization. RETENTION OF PERSONAL INFORMATION TrueAccord will retain your personal information for the period required to fulfill our services, meet our contractual obligations, and as required by law. When assessing these periods we retain it for the shortest possible period unless a longer retention period is required by law, our legal purposes, or other necessary business purposes. INTEGRITY AND PERSONAL INFORMATION RIGHTS You can help ensure that your contact information and preferences are accurate, complete, and up to date. If you are a consumer, you can view your account information through any of the links in a TrueAccord email. For requests to know what information we have, correct inaccurate information, or delete information please email support@trueaccord.com or call 1-866-611-2731. If you are a resident of California and an applicant, employee, or former employee, you can email requests to know what information we have, correct inaccurate information, or delete information to privacy@trueaccord.com. You may also send a letter with such requests to: TrueAccord, 16011 College Blvd, Suite 130, Lenexa, KS 66219 attention Privacy. If you are a business contact, you can email requests to know what information we have, correct inaccurate information, or delete information to privacy@trueaccord.com. You may also send a letter with such requests to: TrueAccord, 16011 College Blvd, Suite 130, Lenexa, KS 66219 attention Privacy. You will not receive discriminatory treatment or retaliation for the exercise of any of your rights. When processing your request, we will ask you to verify your identity by providing us with your name, email address, telephone number or other piece of identifying information. You may also authorize an agent to act on your behalf. If you choose to have an authorized agent submit a request on your behalf, we will ask them to provide authorization forms executed by you, such as a power of attorney, demonstrating you authorized them to act on your behalf. HOW WE PROTECT YOUR INFORMATION TrueAccord is serious about data security. We recognize the importance of maintaining the security of our customers’ personal information and use reasonable security measures, including physical, administrative, and technical safeguards. These measures may include physical and technical security access controls or other safeguards, information security technologies and policies, procedures to help ensure the appropriate disposal of information, and training programs. For example, TrueAccord protects your personal information during transit using encryption such as Transport Layer Security (TLS) and at rest using encryption such as AES 256. When your personal information is stored by TrueAccord, we use computer systems with limited access housed in facilities using physical security measures. Unfortunately, no data transmission over the internet or any wireless network can be guaranteed to be 100 percent secure. While we strive to protect your information, you acknowledge that by continued use of our website and Web Applications, there are certain security and privacy limitations beyond our control, and that the security, integrity, and privacy of any and all information exchanged between TrueAccord and our customers over the internet cannot be fully guaranteed from being viewed or tampered with in transit by a determined third party. THIRD PARTY WEBSITES You may find links to third party websites on the TrueAccord website or Web Applications. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our website or Web Applications. In addition, these third party websites, including their content and links, may be constantly changing. These third party websites may have their own privacy policies and customer service policies. Browsing and interaction on any third party website is subject to that website’s own terms and policies. HOW WE DELETE We are obligated to maintain personal information for a variety of legal obligations. If you are a consumer in collection, we are required to keep your data due to the underlying contractual relationship between you and the creditor. We are also required to keep the personal information for legal reasons for as long as the statute of limitations period lasts for the type of account in collections and for other statutory obligations which sometimes are longer (such as a state licensing statute requiring us to maintain records for a certain period of time or the statute of limitations for a consumer financial law). If you are a job applicant, employee, or business contact, we may retain your information to provide you with services, to perform on a contract, for security, for our internal uses based on our business relationship, to comply with a legal obligation, or for other legitimate business purposes. Once our legal obligation to keep your personal information has expired, we delete the information from our systems in accordance with our data retention policies and procedures. CALIFORNIA CONSUMER PRIVACY ACT REQUESTS TO KNOW, CORRECT, OR DELETE Please see the section above “Integrity and Personal Information Rights” for where to submit requests. DIRECT CREDITOR REQUESTS If you are a consumer in collection, information concerning how you can exercise your rights directly with the creditor or current creditor of your account can be found here. CONTACTING US If you have any questions about this Privacy Policy, please contact TrueAccord: Phone: 1-866-611-2731 Email: support@trueaccord.com if you are a consumer whom we are collecting from, or privacy@trueaccord.com for all other consumers (e.g., if you are an applicant, employee, former employee, business contact, etc.) TrueAccord is a full-service digital-first debt collection agency. 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