www.trueaccord.com
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18.154.63.112
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Submitted URL: http://sg.trueaccord-verify.com/ls/click?upn=ZjD-2Fbu4lSCiljl6ViJreSH-2BDkOeK-2FHud-2FiESTQerqtmzYVndZHVXtLqVe74EoXm7VmDDkjM7wal...
Effective URL: https://www.trueaccord.com/privacy-policy/?refOrigin=email&src=0866225fb4af11ee9b33e23817356717&st=lsr&token=eyJhbGciOiJFUz...
Submission: On January 19 via api from US — Scanned from DE
Effective URL: https://www.trueaccord.com/privacy-policy/?refOrigin=email&src=0866225fb4af11ee9b33e23817356717&st=lsr&token=eyJhbGciOiJFUz...
Submission: On January 19 via api from US — Scanned from DE
Form analysis 6 forms found in the DOM
<form>
<fieldset>
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Press Alt+1 for screen-reader mode, Alt+0 to cancelAccessibility Screen-Reader
Guide, Feedback, and Issue Reporting
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* Consent
* Details
* [#IABV2SETTINGS#]
* About
THIS WEBSITE USES COOKIES
We collect personal information to provide our services. We do not sell personal
information. If you are a business contact, most of the information we have was
provided to us by you or your organization and/or collected directly through the
use of our website. If you are a consumer in collection, most of the information
we have is provided to us by the current creditor and/or collected directly
through the use of our services, emails, web applications, and phone calls. If
you are an applicant or employee, most of the information we have was provided
to us by you through the application or employment process. For more details on
how we use, share, and delete personal information see our Privacy Policy and
Terms of Use.
This website uses cookies to personalize content and to analyze our traffic. We
may disclose information about your use of our site with our social media,
advertising, and analytics vendors who may combine it with other information
that you’ve provided to them or that they’ve collected from your use of their
services for the purpose of serving you relevant advertisements about our
business.
Consent Selection
Necessary
Preferences
Statistics
Marketing
Show details
* Necessary 25
Necessary cookies help make a website usable by enabling basic functions like
page navigation and access to secure areas of the website as well as special
features like ability to play embedded videos. The website cannot function
properly without these cookies.
* Google
1
Learn more about this provider
test_cookieUsed to check if the user's browser supports cookies.
Expiry: 1 dayType: HTTP
* LinkedIn
2
Learn more about this provider
li_gcStores the user's cookie consent state for the current domain
Expiry: 180 daysType: HTTP
bscookieThis cookie is used to identify the visitor through an
application. This allows the visitor to login to a website through their
LinkedIn application for example.
Expiry: 1 yearType: HTTP
* RudderStack
1
Learn more about this provider
test_rudder_cookieThis cookie determines whether the browser accepts
cookies.
Expiry: 1 yearType: HTTP
* Typeform
2
Learn more about this provider
AWSALBTGRegisters which server-cluster is serving the visitor. This is
used in context with load balancing, in order to optimize user experience.
Expiry: 7 daysType: HTTP
AWSALBTGCORSRegisters which server-cluster is serving the visitor. This is
used in context with load balancing, in order to optimize user experience.
Expiry: 7 daysType: HTTP
* cdn.rudderlabs.com
i.tryinteract.com
10
#.#-#-#-#-#.ack [x2]Used to contain user’s survey and quiz answers in
Local Storage.
Expiry: PersistentType: HTML
#.#-#-#-#-#.inProgress [x2]Used to contain user’s survey and quiz answers
in Local Storage.
Expiry: PersistentType: HTML
#.#-#-#-#-#.queue [x2]Used to contain user’s survey and quiz answers in
Local Storage.
Expiry: PersistentType: HTML
#.#-#-#-#-#.reclaimEnd [x2]Used to contain user’s survey and quiz answers
in Local Storage.
Expiry: PersistentType: HTML
#.#-#-#-#-#.reclaimStart [x2]Used to contain user’s survey and quiz
answers in Local Storage.
Expiry: PersistentType: HTML
* pages.trueaccord.com
2
__cf_bmThis cookie is used to distinguish between humans and bots. This is
beneficial for the website, in order to make valid reports on the use of
their website.
Expiry: 1 dayType: HTTP
BIGipServer#Used to distribute traffic to the website on several servers
in order to optimise response times.
Expiry: SessionType: HTTP
* pages.trueaccord.com
consent.cookiebot.com
2
CookieConsent [x2]Stores the user's cookie consent state for the current
domain
Expiry: 1 yearType: HTTP
* www.trueaccord.com
5
elementorUsed in context with the website's WordPress theme. The cookie
allows the website owner to implement or change the website's content in
real-time.
Expiry: PersistentType: HTML
PLAY_SESSIONPreserves users states across page requests.
Expiry: SessionType: HTTP
replayStorage#chunkUploadsControl cookie used in connection to the
website’s Content Delivery Network (CDN).
Expiry: PersistentType: IDB
replayStorage#eventsControl cookie used in connection to the website’s
Content Delivery Network (CDN).
Expiry: PersistentType: IDB
replayStorage#pendingCapturesControl cookie used in connection to the
website’s Content Delivery Network (CDN).
Expiry: PersistentType: IDB
* Preferences 5
Preference cookies enable a website to remember information that changes the
way the website behaves or looks, like if you identify whether you are a
consumer or a business customer.
* Drift
4
Learn more about this provider
DRIFT_SESSION_IDAllows the website to recoqnise the visitor, in order to
optimize the chat-box functionality.
Expiry: SessionType: HTML
DRIFT_SESSION_STARTEDStores a unique ID string for each chat-box session.
This allows the website-support to see previous issues and reconnect with
the previous supporter.
Expiry: SessionType: HTML
DRIFT_visitCountsDetermines the number of visits of the specific visitor.
This is used in order to make the chat-box function more relevant.
Expiry: PersistentType: HTML
driftt_aidNecessary for the functionality of the website's chat-box
function.
Expiry: 2 yearsType: HTTP
* LinkedIn
1
Learn more about this provider
lidcRegisters which server-cluster is serving the visitor. This is used in
context with load balancing, in order to optimize user experience.
Expiry: 1 dayType: HTTP
* Statistics 29
Statistic cookies help us understand how visitors interact with our websites
by collecting and reporting information in aggregate.
* Adobe Inc.
1
Learn more about this provider
p.gifKeeps track of special fonts used on the website for internal
analysis. The cookie does not register any visitor data.
Expiry: SessionType: Pixel
* Google
5
Learn more about this provider
_gaRegisters a unique ID that is used to generate statistical data on how
the visitor uses the website.
Expiry: 2 yearsType: HTTP
_ga_#Used by Google Analytics to collect data on the number of times a
user has visited the website as well as dates for the first and most
recent visit.
Expiry: 2 yearsType: HTTP
_gatUsed by Google Analytics to throttle request rate
Expiry: 1 dayType: HTTP
_gidRegisters a unique ID that is used to generate statistical data on how
the visitor uses the website.
Expiry: 1 dayType: HTTP
tdRegisters statistical data on users' behaviour on the website. Used for
internal analytics by the website operator.
Expiry: SessionType: Pixel
* Interact
1
Learn more about this provider
ajs_anonymous_idThis cookie is used to count how many times a website has
been visited by different visitors - this is done by assigning the visitor
an ID, so the visitor does not get registered twice.
Expiry: PersistentType: HTML
* LinkedIn
1
Learn more about this provider
AnalyticsSyncHistoryUsed in connection with data-synchronization with
third-party analysis service.
Expiry: 30 daysType: HTTP
* RudderStack
6
Learn more about this provider
rl_anonymous_idRegisters statistical data on users' behaviour on the
website. Used for internal analytics by the website operator.
Expiry: PersistentType: HTML
rl_group_idRegisters statistical data on users' behaviour on the website.
Used for internal analytics by the website operator.
Expiry: PersistentType: HTML
rl_group_traitRegisters statistical data on users' behaviour on the
website. Used for internal analytics by the website operator.
Expiry: PersistentType: HTML
rl_sessionCollects data on the user's visits to the website, such as the
number of visits, average time spent on the website and what pages have
been loaded with the purpose of generating reports for optimising the
website content.
Expiry: PersistentType: HTML
rl_traitRegisters statistical data on users' behaviour on the website.
Used for internal analytics by the website operator.
Expiry: PersistentType: HTML
rl_user_idRegisters statistical data on users' behaviour on the website.
Used for internal analytics by the website operator.
Expiry: PersistentType: HTML
* Smartlook
1
Learn more about this provider
SL_C_23361dd035530_DOMAINCollects data on the user’s navigation and
behavior on the website. This is used to compile statistical reports and
heatmaps for the website owner.
Expiry: SessionType: HTTP
* Typeform
1
Learn more about this provider
dd_cookie_test_#Registers data on visitors' website-behaviour. This is
used for internal analysis and website optimization.
Expiry: 1 dayType: HTTP
* Unsplash
1
Learn more about this provider
ugidNecessary for the implementation of video-content on the website.
Expiry: 1 yearType: HTTP
* VWO
9
Learn more about this provider
_vis_opt_sUsed by Visual Website Optimizer to determine if the visitor is
participating in a design experiment.
Expiry: 100 daysType: HTTP
_vis_opt_test_cookieUsed to check if the user's browser supports cookies.
Expiry: SessionType: HTTP
_vwo_dsCollects data on the user's visits to the website, such as the
number of visits, average time spent on the website and what pages have
been loaded with the purpose of generating reports for optimising the
website content.
Expiry: 30 daysType: HTTP
_vwo_referrerRegisters data on visitors' website-behaviour. This is used
for internal analysis and website optimization.
Expiry: SessionType: HTTP
_vwo_snCollects statistics on the visitor's visits to the website, such as
the number of visits, average time spent on the website and what pages
have been read.
Expiry: 1 dayType: HTTP
_vwo_uuidUsed by Visual Website Optimizer to ensure that the same user
interface variant is displayed for each visit, if the user is
participating in a design experiment.
Expiry: 10 yearsType: HTTP
_vwo_uuid_v2This cookie is set to make split-tests on the website, which
optimizes the website's relevance towards the visitor – the cookie can
also be set to improve the visitor's experience on a website.
Expiry: 1 yearType: HTTP
v.gifThis cookie is set to make split-tests on the website, which
optimizes the website's relevance towards the visitor – the cookie can
also be set to improve the visitor's experience on a website.
Expiry: SessionType: Pixel
vwoSnThis cookie is set to make split-tests on the website, which
optimizes the website's relevance towards the visitor – the cookie can
also be set to improve the visitor's experience on a website.
Expiry: PersistentType: HTML
* cdn.sprig.com
1
userleap.idsThis cookie is set to make split-tests on the website, which
optimizes the website's relevance towards the visitor – the cookie can
also be set to improve the visitor's experience on a website.
Expiry: PersistentType: HTML
* google-analytics.com
ads.linkedin.com
2
collect [x2]Used to send data to Google Analytics about the visitor's
device and behavior. Tracks the visitor across devices and marketing
channels.
Expiry: SessionType: Pixel
* Marketing 41
Marketing cookies are used to track visitors across websites. The intention
is to display ads about our company that are relevant for the individual
user.
* Meta Platforms, Inc.
3
Learn more about this provider
lastExternalReferrerDetects how the user reached the website by
registering their last URL-address.
Expiry: PersistentType: HTML
lastExternalReferrerTimeDetects how the user reached the website by
registering their last URL-address.
Expiry: PersistentType: HTML
_fbpUsed by Facebook to deliver a series of advertisement products such as
real time bidding from third party advertisers.
Expiry: 3 monthsType: HTTP
* 6sc.co
1
6suuidRegisters user behaviour and navigation on the website, and any
interaction with active campaigns. This is used for optimizing
advertisement and for efficient retargeting.
Expiry: 400 daysType: HTTP
* Drift
2
Learn more about this provider
drift_aidSets a unique ID for the specific user. This allows the website
to target the user with relevant offers through its chat functionality.
Expiry: 2 yearsType: HTTP
drift_campaign_refreshSets a unique ID for the specific user. This allows
the website to target the user with relevant offers through its chat
functionality.
Expiry: 1 dayType: HTTP
* Google
6
Learn more about this provider
IDEUsed by Google DoubleClick to register and report the website user's
actions after viewing or clicking one of the advertiser's ads with the
purpose of measuring the efficacy of an ad and to present targeted ads to
the user.
Expiry: 1 yearType: HTTP
pagead/landingCollects data on visitor behaviour from multiple websites,
in order to present more relevant advertisement - This also allows the
website to limit the number of times that they are shown the same
advertisement.
Expiry: SessionType: Pixel
ads/ga-audiencesUsed by Google AdWords to re-engage visitors that are
likely to convert to customers based on the visitor's online behaviour
across websites.
Expiry: SessionType: Pixel
pagead/1p-conversion/#/Pending
Expiry: SessionType: Pixel
pagead/1p-user-list/#Tracks if the user has shown interest in specific
products or events across multiple websites and detects how the user
navigates between sites. This is used for measurement of advertisement
efforts and facilitates payment of referral-fees between websites.
Expiry: SessionType: Pixel
_gcl_auUsed by Google AdSense for experimenting with advertisement
efficiency across websites using their services.
Expiry: 3 monthsType: HTTP
* Interact
6
Learn more about this provider
ajs_group_idCollects data on visitors. This information is used to assign
visitors into segments, making website advertisement more efficient.
Expiry: PersistentType: HTML
ajs_group_propertiesCollects data on visitors. This information is used to
assign visitors into segments, making website advertisement more
efficient.
Expiry: PersistentType: HTML
ajs_user_idCollects data on visitors' preferences and behaviour on the
website - This information is used make content and advertisement more
relevant to the specific visitor.
Expiry: PersistentType: HTML
ajs_user_traitsCollects data on visitors. This information is used to
assign visitors into segments, making website advertisement more
efficient.
Expiry: PersistentType: HTML
ajs%3AcookiesCollects data on visitors. This information is used to assign
visitors into segments, making website advertisement more efficient.
Expiry: 1 yearType: HTTP
ajs%3AtestCollects data on visitors. This information is used to assign
visitors into segments, making website advertisement more efficient.
Expiry: 1 yearType: HTTP
* LinkedIn
4
Learn more about this provider
collect/Collects data on user behaviour and interaction in order to
optimize the website and make advertisement on the website more relevant.
Expiry: SessionType: Pixel
bcookieUsed by the social networking service, LinkedIn, for tracking the
use of embedded services.
Expiry: 1 yearType: HTTP
li_sugrCollects data on user behaviour and interaction in order to
optimize the website and make advertisement on the website more relevant.
Expiry: 3 monthsType: HTTP
UserMatchHistoryEnsures visitor browsing-security by preventing cross-site
request forgery. This cookie is essential for the security of the website
and visitor.
Expiry: 30 daysType: HTTP
* Marketo
1
Learn more about this provider
_mkto_trkContains data on visitor behaviour and website interaction. This
is used in context with the email marketing service Marketo.com, which
allows the website to target visitors via email.
Expiry: 2 yearsType: HTTP
* RudderStack
2
Learn more about this provider
rl_page_init_referrerRegisters how the user has reached the website to
enable pay-out of referral commission fees to partners.
Expiry: PersistentType: HTML
rl_page_init_referring_domainRegisters how the user has reached the
website to enable pay-out of referral commission fees to partners.
Expiry: PersistentType: HTML
* Smartlook
4
Learn more about this provider
SL_C_23361dd035530_KEYCollects statistical data related to the user's
website visits, such as the number of visits, average time spent on the
website and what pages have been loaded. The purpose is to segment the
website's users according to factors such as demographics and geographical
location, in order to enable media and marketing agencies to structure and
understand their target groups to enable customised online advertising.
Expiry: SessionType: HTTP
SL_C_23361dd035530_SIDCollects statistical data related to the user's
website visits, such as the number of visits, average time spent on the
website and what pages have been loaded. The purpose is to segment the
website's users according to factors such as demographics and geographical
location, in order to enable media and marketing agencies to structure and
understand their target groups to enable customised online advertising.
Expiry: SessionType: HTTP
SL_C_23361dd035530_VIDCollects statistical data related to the user's
website visits, such as the number of visits, average time spent on the
website and what pages have been loaded. The purpose is to segment the
website's users according to factors such as demographics and geographical
location, in order to enable media and marketing agencies to structure and
understand their target groups to enable customised online advertising.
Expiry: SessionType: HTTP
SL_L_23361dd035530_SIDCollects statistical data related to the user's
website visits, such as the number of visits, average time spent on the
website and what pages have been loaded. The purpose is to segment the
website's users according to factors such as demographics and geographical
location, in order to enable media and marketing agencies to structure and
understand their target groups to enable customised online advertising.
Expiry: PersistentType: HTML
* Typeform
4
Learn more about this provider
#-visitorIdPending
Expiry: PersistentType: HTML
attribution_user_idUsed in context with the website’s pop-up
questionnaires and messengering. The data is used for statistical or
marketing purposes.
Expiry: 1 yearType: HTTP
tf_respondent_ccUsed to implement forms on the website.
Expiry: 6 monthsType: HTTP
tracking_session_idDetermines when the visitor last visited the different
subpages on the website, as well as sets a timestamp for when the session
started.
Expiry: 1 dayType: HTTP
* cdn.mxpnl.com
2
mp_#_mixpanel [x2]Pending
Expiry: 1 yearType: HTTP
* i.tryinteract.com
cdn.rudderlabs.com
3
__tld__ [x3]Used to track visitors on multiple websites, in order to
present relevant advertisement based on the visitor's preferences.
Expiry: SessionType: HTTP
* j.6sc.co
3
_gd_sessionCollects visitor data related to the user's visits to the
website, such as the number of visits, average time spent on the website
and what pages have been loaded, with the purpose of displaying targeted
ads.
Expiry: 1 dayType: HTTP
_gd_svisitorCollects visitor data related to the user's visits to the
website, such as the number of visits, average time spent on the website
and what pages have been loaded, with the purpose of displaying targeted
ads.
Expiry: 2 yearsType: HTTP
_gd_visitorCollects visitor data related to the user's visits to the
website, such as the number of visits, average time spent on the website
and what pages have been loaded, with the purpose of displaying targeted
ads.
Expiry: 2 yearsType: HTTP
* Unclassified 5
Unclassified cookies are cookies that we are in the process of classifying,
together with the providers of individual cookies.
* a.usbrowserspeed.com
1
tuidPending
Expiry: 1 yearType: HTTP
* cdn.metadata.io
2
Metadata_session_idPending
Expiry: 1 dayType: HTTP
Metadata_visitor_idPending
Expiry: 1 yearType: HTTP
* cdn.mxpnl.com
1
__mp_opt_in_out_#Pending
Expiry: SessionType: HTTP
* www.trueaccord.com
1
ta-visitorPending
Expiry: SessionType: HTTP
Cross-domain consent[#BULK_CONSENT_DOMAINS_COUNT#] [#BULK_CONSENT_TITLE#]
List of domains your consent applies to: [#BULK_CONSENT_DOMAINS#]
Cookie declaration last updated on 05.01.24 by Cookiebot
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[#IABV2_BODY_INTRO#]
[#IABV2_BODY_LEGITIMATE_INTEREST_INTRO#]
[#IABV2_BODY_PREFERENCE_INTRO#]
[#IABV2_LABEL_PURPOSES#]
[#IABV2_BODY_PURPOSES_INTRO#]
[#IABV2_BODY_PURPOSES#]
[#IABV2_LABEL_FEATURES#]
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Resolve My Debt
PRIVACY POLICY
The TrueAccord Privacy Policy was last updated on January 1, 2023.
Your privacy is important to TrueAccord. Our Privacy Policy covers how
TrueAccord collects, uses, maintains and discloses your personal information.
This Privacy Policy is part of our Terms of Use. When we update this Privacy
Policy any changes are effective immediately.
We encourage you to frequently check this page for any updates. You acknowledge
and agree that it is your responsibility to review this Site and this Privacy
Policy periodically, and to be aware of any changes made to this Privacy Policy.
Your continued use of the Site after such modifications will constitute your
acknowledgment and acceptance of the modified policy and agree to abide and be
bound by the modified policy.
PERSONAL INFORMATION WE COLLECT
Personal identification information is data that can be used to identify or
contact you.
For Consumers in Collection
In order to provide and improve our services, we collect personal information.
Most of the information we have is provided to us by the creditor and/or
collected directly through the use of our services, emails, consumer account
pages/payment portal reached through a link in an email or text message (our
“Web Applications”), and phone calls.
Here are some examples of the types of personal information we may collect about
consumers in collection:
* When an account is transferred to TrueAccord the creditor provides a variety
of information including, but not limited to identifiers such as: full name,
date of birth, phone number, address, email address, account number, original
creditor, current creditor, balance, or payment history.
* We may collect sensitive personal information such as social security number,
payment card information, or financial account information.
* We may collect any information that you provide to us directly whether you
contact us by phone, email, SMS, Web Applications, or other channel. For
example, when you access TrueAccord Web Applications and fill out a form or
sign up for a payment plan and provide information such as your first and
last name, email address, mailing address, phone number, credit card
information and/or other personal identifying information.
* When you access TrueAccord emails or our Web Applications we may collect a
variety of internet or other electronic network activity information and
store it in log files, including, but not limited to Internet Protocol (IP)
address, browser type and language, Internet service provider (ISP), type of
computer, operating system, date/time stamp, user interface interaction data
(such as, but not limited to, any mouse clicks or navigation on our emails
and Web Applications), uniform resource locator (URL) information (showing
where you came from or where you go to next), email open rates, credit card,
or bank account information.
* When you access the trueaccord.com website, we may collect a variety of
internet or other electronic network activity information and store it in log
files, including, but not limited to Internet Protocol (IP) address, location
of use, browser type and language, Internet service provider (ISP), type of
computer, operating system, date/time stamp, user interface interaction data
(such as, but not limited to, any mouse clicks or navigation on our emails
and Web Applications), or uniform resource locator (URL) information (showing
where you came from or where you go to next).
For Applicants, Current, and Former Employees
If you apply for a job at TrueAccord we collect the information you provide on
the forms and/or gathered during the employment process. For applicants and
employees (which for purposes of this Privacy Policy include employees, owners,
directors, officers, contractors, and other individuals that work for us), we
may collect personal information identifiers such as your name, date of birth,
address, phone number, email address; sensitive personal information, such as
your social security number, driver’s license number, passport number or other
similar identifiers; professional or employment-related information, and
education information. For employees issued company related devices such as
computers, cell phones, or other devices we collect your geolocation.
For Business Contacts
If you sign up for our newsletter, webinars, or any of our client-directed
resources, we collect the information you provide on the forms or during the
sign-up process. If we enter into a contract with your organization we collect
the information you or your organization provides as one of the contacts for the
business. Here are some examples of the types of personal information we may
collect about our business contacts:
* If you sign up for a webinar, our marketing materials, or news digest using
any of the forms on our website, we may collect personal information
identifiers such as your name, employer, employer issued email, or work
address.
* If you visit our website, we may collect internet or other electronic network
activity information including, but not limited to Internet Protocol (IP)
address, location of use, browser type and language, Internet service
provider (ISP), type of computer, operating system, date/time stamp, user
interface interaction data (such as, but not limited to, any mouse clicks or
navigation on our emails and Web Applications), or uniform resource locator
(URL) information (showing where you came from or where you go to next).
* If you become a client or a vendor we may collect personal information
identifiers such as your name, employer, employer issued email address, phone
number, or work address.
For Other Users of Website or Other Individuals With Whom We Interact
If you visit our website or otherwise interact with us, but you are not a
consumer in collection, employee, or business contact, we may collect any of the
categories of personal information described above which may vary depending on
such interaction.
USING PERSONAL INFORMATION
We use personal information depending on the category of consumer to provide our
services.
For Consumers in Collection
We use consumer personal information to properly identify the specific consumers
for whom we provide our services; to provide and improve our services; to
analyze trends; to administer our Web Applications, learn about user behavior on
our emails and Web Applications; to comply with state, federal and local laws;
and to demonstrate compliance with those laws.
Here are some examples of how TrueAccord uses consumer personal information:
* We use personal information to send you communications about your account.
* We use your personal information to verify your identity. For example, when
you contact our office you will be asked to provide your personal information
so that we can verify your identity and account. We may ask you to provide
your full name, address, email address, or other identifying information. You
can always refuse to supply personal information, except that we may not be
able to communicate if we are unable to verify your identity and/or account.
* We use personal information to process payments and other account activity
you authorize.
* We use personal information to help us create, develop and improve our
content and services, including through internal auditing and data analysis.
* We use personal information to ensure security and integrity to the extent
the use of your personal information is reasonably necessary and
proportionate for those purposes.
* We use personal information as required to meet our regulatory and legal
obligations.
In all of our consumer emails we use pixel tags. Depending on your email
provider, pixel tags can enable us to tell us whether the email has been
opened. If you prefer not to be tracked in this way, you should not open our
emails. In most of our email messages, we use a “click-through URL” linked to
our Web Applications and some linked to web pages on third party sites (see
Third Party Websites below). We track this click-through data to help us
determine interest in particular topics, measure the effectiveness of our
customer communications, and send you emails or SMS (text messages) related to
your activity on our website. If you prefer not to be tracked in this way, you
should not click text or graphic links in the email messages.
TrueAccord’s Web Applications may also use cookies to gather information so that
we can improve the effectiveness of our services. You may choose to set your
web browser to refuse cookies or to alert you when cookies are being sent but
some parts of the website may not function properly without accepting cookies.
TrueAccord Web Applications do not recognize or act on “do not track” requests
from a browser. The information we receive through tracking is treated as
non-personal information unless local law requires we treat it as personal
information. Additionally, if this information is combined with personal
information, we treat the combined information as personal information for the
purposes of this Privacy Policy.
For Applicants, Current, and Former Employees
We use potential employee information to evaluate candidates for employment,
including but not limited to, verifying references, scheduling interviews,
conducting a background check and other employment needs.
We use employee information for employment purposes, including, but not limited
to, administering payroll and benefits plans, conducting background checks,
professional licensing, executing on garnishment orders, and other employment
needs.
For Business Contacts
We use business contact information to sell our services, buy your services,
discuss the services we are receiving from your business, discuss the services
we are providing to current clients and maintain our client and vendor
relationships. Here are some examples of how TrueAccord uses business personal
information:
* If you sign up for a webinar, request a demo, or fill out one of our forms,
we may reach out to you to sell our services.
* If you are a client or vendor, we use your information to contact you about
the contractual relationship between our companies.
SOURCES OF PERSONAL INFORMATION
If you are a consumer in debt collection, we received your personal information
from the party placing your account with TrueAccord for services, such as the
creditor, current creditor or servicer. We also receive information from you
directly either through a phone call, email correspondence and/or through visits
to our Web Applications. We also sometimes receive information from vendors who
help us confirm the validity of our information as it relates to addresses,
phone number, bankruptcy, and deceased information.
If you are a potential candidate, employee, or former employee, we may have
received your personal information from you or from a recruiter or external
website.
If you are a potential client and have expressed interest in our services or we
think you have a legitimate business need for our services, we may have received
your information from a lead-generation service or external website such as
Zoominfo or LinkedIn.
If you are a potential, current or former vendor or client, we received your
personal information from you or your company directly either through a phone
call, email correspondence and/or the underlying contract between our
organizations.
DISCLOSURES OF PERSONAL INFORMATION
We only disclose personal information, such as identifiers, with a limited
number of service providers and contractors (collectively “Vendors”) who help us
provide our services, including, but not limited to, payment processing,
mailing, information verification, managing and enhancing customer data, and
improving our product and services. For employees, we disclose information with
Vendors who help us with employee related services such as, but not limited to,
payroll, benefits, and annual background checks requirements.
When we disclose information, we require those Vendors to handle it in
accordance with relevant laws. If you so authorize, we also may disclose your
email or other information you permit with our affiliates to provide information
about other products and services.
When disclosing we only provide the minimum amount of information necessary for
the particular Vendor to assist us in providing our services. Here are some
examples of how TrueAccord discloses personal information:
* For payment processing, we disclose sensitive personal information, such as
your credit card or bank information to the card-issuing bank to complete the
payment you authorized.
* For content delivery, we disclose your email address, physical address, or
phone number with the delivery service to deliver any communication, message,
or requested account documents.
* For collectibility, we disclose name and address to ensure no bankruptcy,
deceased, address or phone number changes have occurred since we received the
account.
* For debt collection licensing, we disclose account information with state
regulators conducting an audit pursuant to state or federal licensing
statutes.
* We may be occasionally required by law enforcement or judicial authorities to
provide information. We will disclose personal information pursuant to a
court order, subpoena, or to cooperate with a law enforcement investigation.
We may also be required by law to provide your information to a local, state or
federal government authorities or courts. We will only disclose information in
these instances when there is a lawful basis or if disclosure is reasonably
necessary to demonstrate compliance with the law.
In the event of a reorganization, merger or sale we may transfer any and all
personal information we collect to the relevant third party.
We may also disclose any category of personal information to third parties for
any of the following business purposes:
* To help ensure security and integrity to the extent the use of your personal
information is reasonably necessary and proportionate for these purposes.
* For debugging to identify and repair errors that impair existing intended
functionality.
* To perform services, including maintaining or servicing accounts, providing
customer service, processing disputes, verifying customer information,
processing payments, providing analytic services, or providing similar
services.
* For internal research for technological development and demonstration.
We may disclose generic aggregated demographic information not linked to any
personal information with our clients, potential clients, and federal, state and
local regulators regarding visitors and users, and their interaction with our
products and services.
NO SALE, NO SHARING
We do not sell personal information. We do not share personal information for
cross-context behavioral advertising. We do not allow our vendors to sell this
information or to share this information for cross-context behavioral
advertising. We also do not sell or share the personal information of minors
under 16 years of age without affirmative authorization.
RETENTION OF PERSONAL INFORMATION
TrueAccord will retain your personal information for the period required to
fulfill our services, meet our contractual obligations, and as required by law.
When assessing these periods we retain it for the shortest possible period
unless a longer retention period is required by law, our legal purposes, or
other necessary business purposes.
INTEGRITY AND PERSONAL INFORMATION RIGHTS
You can help ensure that your contact information and preferences are accurate,
complete, and up to date.
If you are a consumer, you can view your account information through any of the
links in a TrueAccord email. For requests to know what information we have,
correct inaccurate information, or delete information please email
support@trueaccord.com or call 1-866-611-2731.
If you are a resident of California and an applicant, employee, or former
employee, you can email requests to know what information we have, correct
inaccurate information, or delete information to privacy@trueaccord.com. You may
also send a letter with such requests to: TrueAccord, 16011 College Blvd, Suite
130, Lenexa, KS 66219 attention Privacy.
If you are a business contact, you can email requests to know what information
we have, correct inaccurate information, or delete information to
privacy@trueaccord.com. You may also send a letter with such requests to:
TrueAccord, 16011 College Blvd, Suite 130, Lenexa, KS 66219 attention Privacy.
You will not receive discriminatory treatment or retaliation for the exercise of
any of your rights.
When processing your request, we will ask you to verify your identity by
providing us with your name, email address, telephone number or other piece of
identifying information. You may also authorize an agent to act on your
behalf. If you choose to have an authorized agent submit a request on your
behalf, we will ask them to provide authorization forms executed by you, such as
a power of attorney, demonstrating you authorized them to act on your behalf.
HOW WE PROTECT YOUR INFORMATION
TrueAccord is serious about data security. We recognize the importance of
maintaining the security of our customers’ personal information and use
reasonable security measures, including physical, administrative, and technical
safeguards. These measures may include physical and technical security access
controls or other safeguards, information security technologies and policies,
procedures to help ensure the appropriate disposal of information, and training
programs. For example, TrueAccord protects your personal information during
transit using encryption such as Transport Layer Security (TLS) and at rest
using encryption such as AES 256. When your personal information is stored by
TrueAccord, we use computer systems with limited access housed in facilities
using physical security measures.
Unfortunately, no data transmission over the internet or any wireless network
can be guaranteed to be 100 percent secure. While we strive to protect your
information, you acknowledge that by continued use of our website and Web
Applications, there are certain security and privacy limitations beyond our
control, and that the security, integrity, and privacy of any and all
information exchanged between TrueAccord and our customers over the internet
cannot be fully guaranteed from being viewed or tampered with in transit by a
determined third party.
THIRD PARTY WEBSITES
You may find links to third party websites on the TrueAccord website or Web
Applications. We do not control the content or links that appear on these sites
and are not responsible for the practices employed by websites linked to or from
our website or Web Applications. In addition, these third party websites,
including their content and links, may be constantly changing. These third
party websites may have their own privacy policies and customer service
policies. Browsing and interaction on any third party website is subject to that
website’s own terms and policies.
HOW WE DELETE
We are obligated to maintain personal information for a variety of legal
obligations.
If you are a consumer in collection, we are required to keep your data due to
the underlying contractual relationship between you and the creditor. We are
also required to keep the personal information for legal reasons for as long as
the statute of limitations period lasts for the type of account in collections
and for other statutory obligations which sometimes are longer (such as a state
licensing statute requiring us to maintain records for a certain period of time
or the statute of limitations for a consumer financial law).
If you are a job applicant, employee, or business contact, we may retain your
information to provide you with services, to perform on a contract, for
security, for our internal uses based on our business relationship, to comply
with a legal obligation, or for other legitimate business purposes.
Once our legal obligation to keep your personal information has expired, we
delete the information from our systems in accordance with our data retention
policies and procedures.
CALIFORNIA CONSUMER PRIVACY ACT
REQUESTS TO KNOW, CORRECT, OR DELETE
Please see the section above “Integrity and Personal Information Rights” for
where to submit requests.
DIRECT CREDITOR REQUESTS
If you are a consumer in collection, information concerning how you can exercise
your rights directly with the creditor or current creditor of your account can
be found here.
CONTACTING US
If you have any questions about this Privacy Policy, please contact TrueAccord:
Phone: 1-866-611-2731
Email: support@trueaccord.com if you are a consumer whom we are collecting from,
or privacy@trueaccord.com for all other consumers (e.g., if you are an
applicant, employee, former employee, business contact, etc.)
TrueAccord is a full-service digital-first debt collection agency.
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