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 * Solutions
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   The #1 AI-powered experience orchestration platform
   
   Explore prebuilt solutions
   
   Genesys Cloud CX
   
   Deliver personalized experiences at scale with an all-in-one contact center.
   
   Genesys Cloud EX
   
   Drive employee efficiency in your contact center and beyond with a WEM
   standalone solution.
   
   AppFoundry® Marketplace
   
   Extend the Genesys Cloud platform with pre‑integrated apps.
   
   Extend and build
   
   Dev Tools and Public APIs Cloud architecture Security and trust Global
   availability Integrations
   
   Deliver end-to-end personalized experiences at scale
   
   Purpose-built AI
   
   Realize value faster with AI that’s easy to deploy, control and optimize.
   
   Seamlessly connect on digital and social
   
   Personalize engagement on any channel with humans and AI-powered bots.
   
   Future-ready contact center
   
   Optimize with intelligent automation and embedded AI that delivers value from
   day one.
   
   Open CX platform and cloud architecture
   
   Innovate continuously, scale globally, and build any experience.
   
   End-to-end journey management
   
   Connect data silos to orchestrate and optimize customer and employee
   experiences.
   
   Workforce engagement management
   
   Unlock employee potential with built-in AI that simplifies management and
   drives impact and retention.
   
   Trusted across industries
   
   Banking
   
   Build trust and loyalty with seamless banking experiences across channels —
   every time.
   
   Healthcare
   
   Create secure, connected patient experiences that transform their care at
   scale.
   
   Retail
   
   Personalize every shopping experience with scalable retail support your
   customers can count on.
   
   Insurance
   
   Keep up with policyholder demands across channels using an AI-powered
   technology platform.
   
   Government
   
   Deliver secure, trusted digital government services that exceed customer
   expectations.
   
   More industries
   
   Discover how companies across industries achieve their specific goals with
   Genesys.
   
   Your company and Genesys
   
   Discover how pioneering organizations are reshaping the landscape of customer
   experience.
   
   Get ebook

 * Customers
   
   Redefine your success standards
   
   Leading brands worldwide are making customer experience a competitive
   differentiator with Genesys.
   
   Customer stories
   
   Succeed and grow
   
   Customer success Professional services Product support Training and
   certification
   
   Connect and engage
   
   Customer communities Advocacy program Developer center
   
   Latest story
   
   See what set our 2024 Customer Innovation Awards winners apart.
   
   Read more

 * Partners
   
   Ascend to new heights with our partners
   
   Genesys delivers an ecosystem of world-class partners and alliances that
   enable businesses to achieve their unique goals.
   
   See partners
   
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   Strategic alliances AppFoundry® Marketplace Find a partner
   
   Partner with Genesys
   
   Become a partner Partner programs Partner portal
   
   Partnership in action
   
   Genesys receives 5-star award in the 2024 CRN Partner Program.
   
   Learn more

 * Resources
   
   Get the resources you need
   
   Discover the latest research, reports and resources to orchestrate more
   connected experiences.
   
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   Training and certification Product knowledge Development
   
   Trending
   
   Contact center buyer’s guide: Focus on delivering the best experiences every
   time
   
   Get the guide

 * Company
   
   A great partner, a great place to work
   
   Your company is in the experience business — even if you don't know it yet.
   Discover how an empathy-first approach is the key to lasting success with
   customers, employees, partners and more.
   
   More about Genesys
   
   Why Genesys
   
   Our vision Sustainability Awards and recognition
   
   Who we are
   
   About us News Careers Leadership
   
   Recent
   
   Genesys named a Leader in the 2023 Gartner® Magic Quadrant™ for Contact
   Center as a Service
   
   Read more

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TRANSFORM YOUR CX FOR THE AGE OF AI


DELIVER THE FUTURE OF CUSTOMER AND EMPLOYEE EXPERIENCE TODAY.
ALL BUILT ON THE #1 AI-POWERED EXPERIENCE ORCHESTRATION PLATFORM.

Genesys Cloud CX


Leading brands connect with Genesys


GENESYS CLOUD IS THE WORLD’S LEADING AI‑POWERED EXPERIENCE ORCHESTRATION
PLATFORM

Drive growth, customer loyalty and employee productivity while reducing costs —
all through a trusted, artificial intelligence (AI)-powered platform that
delivers personalized experiences at scale across chat, email, messaging, voice,
social and text.


PURPOSE-BUILT AI

Realize value faster with AI that’s easy to deploy, control and optimize.

→


SEAMLESSLY CONNECT ON DIGITAL AND SOCIAL

Personalize engagement on any channel with humans and AI-powered bots.

→


FUTURE-READY CONTACT CENTER

Optimize with intelligent automation and embedded AI that delivers value from
day one.

→


OPEN CX PLATFORM AND CLOUD ARCHITECTURE

Innovate continuously, scale globally and build any experience.

→


END-TO-END JOURNEY MANAGEMENT

Connect data silos to orchestrate and optimize customer and employee
experiences.

→


WORKFORCE ENGAGEMENT MANAGEMENT

Unlock employee potential with built-in AI that simplifies management and drives
impact and retention.

→
Discover Genesys Cloud CX


REDEFINE WHAT’S POSSIBLE FOR CX WITH AI‑POWERED EXPERIENCE ORCHESTRATION

Make every interaction personal and filled with empathy. No matter where your
customers’ journeys start, you’ll connect the dots with the Genesys Cloud™
platform and built-in AI. Now it’s easier than ever to keep your employees
engaged and your customers happy and coming back for more.

Learn more



THE NATIONAL DOMESTIC VIOLENCE HOTLINE USES AI TO SUPPORT SURVIVORS

When every second counts, The Hotline uses a trusted platform and AI-powered
tools to serve more people in less time — providing empathy across every
experience.

Read their story

1.5 min reduction

in average handle time since implementing voluntary voicebots




ANALYSTS AND USERS AGREE — GENESYS IS A LEADER

Gartner® Magic Quadrant™ for 2023 Contact Center as a Service

Genesys named a Leader in Contact Center as a Service solutions

IDC Marketscape reports on conversational AI

Genesys named a Leader for omnichannel conversational AI solutions

The Forrester Wave: Contact Center as a Service, Q1 2023

Genesys recognized as a Leader in CCaaS


See more resources


SEE GENESYS CLOUD CX IN ACTION

Talk with an expert to see firsthand how you can transform customer and employee
experiences today.

Get started
+1.888.436.3797
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About Genesys

Genesys empowers more than 8,000 organizations in over 100 countries to improve
loyalty and business outcomes by creating the best experiences for customers and
employees. Through Genesys Cloud, the #1 AI-powered experience orchestration
platform, Genesys delivers the future of CX to organizations of all sizes so
they can provide empathetic, personalized experience at scale. As the trusted,
all-in-one platform born in the cloud, Genesys Cloud accelerates growth for
organizations by enabling them to differentiate with the right customer
experience at the right time, while driving stronger workforce engagement,
efficiency and operational improvements.

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