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Text Content

NOW AVAILABLE: The Complete Guide to Incident Management Part 1. Download for
free.
NEW: Calculate your ROI from automating your incident management with Blameless.
Try it now!
Product

Blameless Products

Incident ManagementIncident ResponseCommsFlow
Incident RetrospectivesReliability InsightsSLO Manager
Solutions

Blameless Solutions

Assemble the Right TeamCoordinate Incident ResponseControl Incident
Communication
Conduct Blameless RetrospectivesCreate DevOps InsightsGet Ahead of Incidents
Pricing
Platform

Platform

IntegrationsAPIs & WebhooksSecurityDocsChangelog
EventsNewsroomTalks
Resources

Resource Categories

All ResourcesBlogsCustomer StoriesDocsComparisonsDocsGuides
eBooksPodcastsSlack CommunityTalksVideosROI CalculatorWebinarsWhitepapers
Schedule Demo
Get a demoStart your free trial

Product

Blameless Products

Incident ManagementIncident ResponseCommsFlow
Incident RetrospectivesReliability InsightsSLO Manager
Solutions

Blameless Solutions

Assemble the Right TeamCoordinate Incident ResponseControl Incident
Communication
Conduct Blameless RetrospectivesCreate DevOps InsightsGet Ahead of Incidents
Pricing
Platform

Platform

IntegrationsAPIs & WebhooksSecurityDocsChangelog
EventsNewsroomTalks
Resources

Resource Categories

All ResourcesBlogsCustomer StoriesDocsComparisonsDocsGuides
eBooksPodcastsSlack CommunityTalksVideosROI CalculatorWebinarsWhitepapers
Schedule Demo
By clicking “Accept”, you agree to the storing of cookies on your device to
enhance site navigation, analyze site usage, and assist in our marketing
efforts. View our Privacy Policy for more information.
Based on the applicable laws of your country, you may have the right to request
access to the personal information we collect from you, change that information,
or delete it. To request to review, update, or delete your personal information,
please fill out and submit a data subject access request to
support@blameless.com.
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Privacy Preference Center
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storage may be used for marketing, analytics, and personalization of the site,
such as storing your preferences. Privacy is important to us, so you have the
option of disabling certain types of storage that may not be necessary for the
basic functioning of the website.
Based on the applicable laws of your country, you may have the right to request
access to the personal information we collect from you, change that information,
or delete it. To request to review, update, or delete your personal information,
please fill out and submit a data subject access request to
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Reject all cookiesAllow all cookies





Highlight Yellow Text


RESPONDING TO INCIDENTS SHOULDN'T BE CHAOS

Assemble responders, manage communications and restore service without ever
leaving slack. Your team is more resilient and your products more reliable with
Blameless incident management.
Get a demo
Start your free trial


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Live Webinar
Live Webinar:


UNDERNEATH THE SURFACE OF INCIDENT COST

How poor reliability impacts businesses and what you can do about it

Register Here
Jim Gochee
CEO
Ken Gavranovic
COO
ROI Calculator


CALCULATE EXACTLY HOW MUCH SOFTWARE OUTAGES ARE REALLY COSTING YOU,

and what you’ll save with Blameless Incident Management. Try our ROI calculator
and generate your incident ROI report today.

Calculate my ROI
Current Annual Cost of Incidents


$97,500.00

Expected Savings with Blameless


$68,250.00





The key to creating products customers love isn’t just avoiding major outages


IT’S ABOUT GIVING YOUR ENGINEERS MORE TIME TO INNOVATE

80% of an incidents impact is determined by the speed of your response. A clear,
coordinated plan of attack focusing on these elements will get your team back to
building and help you avoid the next major outage.
Assemble
Rapid assembly of responders and domain experts
Coordinate
Give decisive direction then divide and conquer
Communicate
Deliver effective communications to the right stakeholders at the right time
Learn
Leverage incident data to identify hotspots requiring engineering investment
Mitigate
Intervene at precisely the right time to protect customers


TRY AN INTERACTIVE DEMO FOR YOURSELF





HERE’S HOW BLAMELESS MAKES MANAGING INCIDENTS EASY

We combine chatops, playbook automation, retrospectives, incident analytics, and
SLI/SLO in a single, open enterprise platform. Fully integrated with your
engineering tool stack, so you can manage incident response from your chat app
with Blameless automatically guiding you and recording data
INCIDENT MANAGEMENT


BETTER, FASTER INCIDENT RESPONSE

Blameless takes the low value toil out of your incident response. Declare an
incident of any severity to activate a pre-built, fully customizable runbook.
Recruit the right team members, capture information, and standardize the
decision process making every incident less chaotic.
Explore Automated Incident Response
Service level objectives (SLOs)


CONTROL THE FLOW OF COMMUNICATION

Blameless keeps your lines of communication clear and open. Rapidly spin up
designated incident response channels and build custom, automated communication
flows to keep all your stakeholders up to date.
Learn More
Discover CommsFlow

Integrations


BUILD A BLAMELESS CULTURE

Use Blameless to auto-populate incident data, write consistent reports, and
share your learnings with others. The incident channels’ discussion, supported
by customized questions and answers, is the foundation of each document. Easily
share across your organization or store in your other tools like Jira or
ServiceNow so your team can learn without pointing fingers.
View Our Integrations
Explore Blameless Retrospectives
Service level objectives (SLOs)


GET AHEAD OF CRITICAL INCIDENTS

Monitor SLOs to stay ahead of critical failures. Define and track SLIs mapped to
user journeys and expectations. Accelerate your pace of innovation without fear
of upsetting customers by managing error budgets.
Learn More
Explore SLO Manager

INCIDENT MANAGEMENT


REVEAL HOW TO IMPROVE RELIABILITY

Automatically collect data from every incident, and track it across time. Trends
become obvious, teaching you the effectiveness of your policies. Your biggest
incidents require special attention. Blameless Reliability Insights will make
them jump right off the charts. Then root out the causes and prevent recurrence
with Incident Retrospective analysis
Embrace Reliability Insights
Get a demo30 Day Trial
New Integration!


AUTOMATE TEAM ASSEMBLY WITH BLAMELESS & OPSGENIE

Eliminate lag time between acknowledging and addressing the incident

See the new feature!

How it works


PLENTY OF DIVERSITY IN THIS ECOSYSTEM!

Blameless connects the dots across your engineering tool stack. Fitting in
alongside your favorite tools for monitoring, alerting, ticketing, messaging,
and more

Explore Integrations


INNOVATIVE ENGINEERING TEAMS LOVE BLAMELESS


CUSTOMERS FIRST

Focus on critical journey paths and set the right service level objectives.
Communicate accurately when incidents occur and change.


SMOOTH OPERATIONS

No context switching. Stay in your favorite tools with Blameless running in the
background - catching all tasks, follow ups, and insights.


RELIABILITY DAY ONE

Detailed retrospectives inform everyone from devs to executives. Know your
patterns and where to improve.
“We started using Blameless about a year ago, and transformative is the only way
to describe it. There’s not one person on our team that is pulled into an
incident and doesn’t know what to do and where to go and how to solve it.”
David Levinger, VP Cloud Optimization, Machinify
"I have less anxiety being on-call now. It’s great knowing comms, tasks, etc.
are pre-configured in Blameless. Just the fact that I know there’s an automated
process, roles are clear, I just need to follow the instructions and I’m
covered. That’s very helpful."
Jean Clermont, Sr. Program Manager, Flatiron
"It’s amazing what Blameless's customer support brings to the table. Our CSM
always gives 110%. He goes above and beyond for us in every way possible. We are
very comfortable knowing that he is on top of our questions and concerns every
day."
Ethan Cohen, Sr. Manager, SRE, Agero
"I love the Blameless product name. When you have an incident, "Blameless"
serves as a great reminder to not blame anything or anyone (not even yourself)
and just focus on the incident resolving itself."
Lili Cosic, Sr. Software Engineer, Hashicorp
"Blameless really helped us scale. A dedicated IM tool — when everyone knows the
process — is key."
John Solis, SCTO and Co-founder, RevOps.io
Slide 2 of 5.





Read their stories



WE WANT TO TRANSFORM INCIDENT MANAGEMENT… CAN YOU BLAME US?!

Want to learn more about Engineering, DevOps & SRE best practices? We’re always
working on new, useful content to help you transform the way your company
handles incident management.


INCIDENT MANAGEMENT TOOL CHECKLIST


RELIABILITY: TOP 4 PRIORITIES EBOOK


WHAT'S DIFFICULT ABOUT TECH DEBT?


BEYOND THE 4 GOLDEN SIGNALS


ESSENTIAL GUIDE TO SRE


SRE BLOG


DEVOPS BLOG


INCIDENT RESPONSE BLOG


GET STARTED FREE!

Get a demo30 Day Trial
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