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PRIVACY POLICY
Last Updated and Effective Date: Nov. 1, 2017
This Privacy Policy describes the manner in which Hurricanes Hockey Limited
Partnership (d/b/a Carolina Hurricanes Hockey Club), and its affiliates,
(collectively, the "Team" "we," "our," "us") use information in operating our
websites and any other online service that displays or provides an authorized
link to this Privacy Policy (collectively, our "Services"). Please note that
this Privacy Policy does not apply to the websites, apps, or services of the NHL
Interactive CyberEnterprises, LLC, and its affiliates, including NHL
Enterprises, L.P., NHL Enterprises Canada, L.P., NHL Enterprises B.V., and the
National Hockey League (collectively, the "NHL") or any of the Member Clubs of
the National Hockey League ("Member Clubs"), which are governed by the privacy
policies of those entities.
By using our Services, you consent to the practices described in this Privacy
Policy. If you have any questions about this Privacy Policy, please contact us
at Hurricanes.com/Contact (and insert "Privacy" in the email subject line) or as
described under Contact Us below.
1. Information We Collect and Receive.
We collect and receive the following types of information:
* Information You Provide Directly. We receive the information you choose
to provide when using our Services.
* For example, when you register for our Services, bid on or purchase
products on our Services, sign up to receive electronic or other
marketing communications, enter a contest or sweepstakes, comment on an
article, post on our message boards, communicate with customer service
or ticket sales, or complete a questionnaire you may be asked to
provide information about yourself including:
* Your first and last name, username, company name, mailing address,
phone number, date of birth, email address, mobile phone number,
payment information (if applicable), and/or information about your
use of our Services.
* If you use a "share with a friend" or "invite a friend" feature on our
Services, we may collect your name and email address, as well as the
name and email address of the recipient. We do not use the names or
email addresses submitted in these circumstances for any purpose other
than sending an email on your behalf, unless we obtain your consent or
the recipient's consent.
* Information We Collect or Receive When You Use Our Services. We also may
collect or receive information when you use our Services. We collect some
of this information using cookies, web beacons, and other technologies.
This information that we collect automatically may be combined with
information that you provide us directly in order to personalize content
and advertising based on your interests. Depending on how you access and
use our Services, we may receive:
* Log information. This is information we automatically collect and store
when you use our Services. It may include, for example:
* Information about your interactions with our Services, including the
content you view, the products you bid on or purchase, the amount of
time spent on our Services, the date on which you accessed our
Services, and information in cookies and similar technologies.
* Information about how you access our Services, including your browser
or operating system, your Internet Protocol ("IP") address, and the
websites you visit before and after visiting our Services.
* Device information. This is information we collect and store concerning
the device you use when you access our Services. (Note that by
"device," we mean anything you use to access our Services). Device
information may include, for example:
* The type of device you are using (e.g., your particular brand of
phone or tablet);
* Certain device identifiers which may be unique to your device;
* Your Internet service provider; and
* Depending on your permissions, content you have stored on your device
(e.g. contacts stored on your phone).
* Location information. This information may include specific location
information drawn from your device's GPS, Bluetooth, or WiFi signals,
including information about nearby WiFi networks, location beacons, and
cell towers. We receive this information when you use location-enabled
services that we offer, and also when you use certain location-based
informational, marketing, or public service applications that we or
other parties offer.
* Information from third-party sources. We may receive additional
information about you from the NHL and our business partners, as well
as receive information about you that is publicly or commercially
available, and we may combine that with the information we have
collected or received about you in other ways. Also, we receive
information about you when you choose to connect with social networking
services while using our Services.
2. How We Use the Information We Collect or Receive.
We use the information we collect and receive for the following purposes:
* To provide our Services. We use the information we collect or receive to
provide you with the Services you use or request. For example, we use
this information to:
* Create accounts;
* Process transactions;
* Provide technical support and respond to user inquiries;
* Send you electronic and other marketing communications that may be
tailored to your preferences and interests;
* Administer your participation in our contests, sweepstakes, or other
promotions;
* Notify you about updates to our Services or send other communications
that are relevant to your use of our Services; and
* Enhance our ability to detect and prevent fraud and potentially illegal
activities in connection with our Services and otherwise enforce our
Terms of Service.
* To improve our operation and Services. We also use the information we
collect or receive to provide content you may find relevant and
interesting and to maintain and upgrade our operations and our Services.
For example, we may use this information to:
* Solicit input and feedback about our Services;
* Identify and address technical issues on our Services; and
* Customize your experiences based on location information or your online
activities, including the content you view, the products you bid on or
purchase, other Services of ours you use, and other information we
collect or receive.
* To provide effective advertising and marketing. We also use the
information we collect and receive to provide ads for our Services and
certain third-party services and to send you promotional communications.
For example, we may use this information:
* To show you ads (on and off our Services, including on third-party
social media services) based on location information or your online
activities, including the content you view, the products you bid on or
purchase, the other Services of ours that you use, and other
information we collect or receive.
* To send you electronic and other marketing messages about the Carolina
Hurricanes or other third-party business partners that may be tailored
to your preferences and interests.
We also may use the information we collect and receive for other purposes
that may be described to you at the point of collection or for which you
provide your consent.
3. How We Share the Information We Collect or Receive.
We may share information that we collect or receive with third parties when
we have your consent or as described below.
We may share information with the following types of third parties:
* Our affiliates. We may share information with the NHL and current and
future "affiliates", a term that includes our parent and subsidiary
companies, joint venture partners, or other companies we control, are
controlled by, or with which we are under common control.
* Our service providers. We may provide information about you to service
providers that perform certain functions or services on our behalf (for
example, hosting our Services, storing our data, fulfilling orders,
providing products and services, managing databases, performing analyses,
administering our contests and sweepstakes, collecting location data,
providing location-based services, processing credit card payments,
providing customer service, or sending communications for us). These
companies are contractually limited in the ways in which they may use
this information.
* Operational partners. We partner with third parties to operate certain of
our Services. From time to time, in accordance with applicable laws, we
may provide information about you to these operational partners to use
for their own purposes. For example, we partner with MLB Advanced Media,
L.P. ("MLBAM") to operate certain Services, and we therefore may share
information about you with MLBAM, its successors and permitted assigns,
and their affiliates in connection with the operation of our Services and
where it is otherwise permitted by applicable law.
While these operational partners may use information about you to operate
the Services, you should presume that these operational partners may use
your information for their own purposes in accordance with their
respective privacy policies.
* Business partners. With your consent, we may share information about you
with other select business partners that are not service providers, such
as our sponsors, other retailers, and broadcast partners, so that they
can provide you with special offers, promotional materials, and other
materials that may be of interest to you.
These other business partners are expected to protect the
confidentiality, integrity, and security of any information we share with
them. However, we are not responsible for the privacy practices of our
business partners, which may use your information for their own purposes.
* Other parties in response to legal process or when necessary to protect
us or our Services. We or our service providers may disclose your
information -- including the contents of your communications -- to other
parties when required or permitted by applicable law, such as when we
have a good faith belief that:
* Doing so is necessary to respond to lawful governmental requests or
legal process (for example, a court order, search warrant, or
subpoena);
* The information is relevant to a crime that has been or is being
committed;
* An emergency exists that poses a threat to your safety or the safety of
another person or persons; or
* Doing so is necessary to protect our rights or property or to enforce
our Terms of Service.
* Other parties in connection with certain business transactions. In the
event that the ownership of the Carolina Hurricanes (or any portion of
our assets) changes as a result of a merger, acquisition, or in the
unlikely event of a bankruptcy, your information may be transferred to
another entity. If such a transaction occurs, we will notify you in an
update to this Privacy Policy or through another appropriate means.
* Interactive features. We may share information with third parties when
you post information to a public user profile or a public area of our
Services, such as a chat room, forum, blog, or other community tool. If
you post information to these interactive features, it will be publicly
available and you may receive unsolicited messages from other parties. We
cannot ensure that parties who have access to such information will
respect your privacy. Please exercise caution when using these features.
We also may share other information with third parties in a manner that
does not identify particular users, including, for example, aggregated
information.
4. Third Parties That Provide Content, Advertising, or Functionality On Our
Services.
Some of the content, advertising, and functionality on our Services may be
provided by third parties that are not affiliated with us. Such third
parties include, for example:
* Content providers, which may operate contests, sweepstakes, or public
forums on our Services;
* Retail and other companies (such as those that operate Auction Services
and those that operate other Services), which may process transactions,
provide customer service, and perform other related functions;
* Advertising providers, which help us and our advertisers provide ads (on
our Services or elsewhere online) that are tailored to users' interests
and understand users' response to those ads;
* Audience-measurement companies, which help us measure the overall usage
of our Services and compare that usage to other online services; and
* Social networking services (such as Facebook, Twitter, and Google+),
which enable you to log in to certain of our Services, to comment on
content available on our Services, and to share things you find on our
Services with your social network.
* Mobile location analytics providers, which use location-specific data to
facilitate the transmission of informational, marketing, and public
service communications to you.
These and other third parties may collect or receive information about your
use of our Services, including through the use of cookies, web beacons, and
other technologies, and this information may be collected over time and
combined with information collected on different websites and online
services, including, for example, to deliver ads that are more relevant to
you, both on and off our websites. Social networking services may be able
to collect information about you, even if you do not click on or interact
with their content on our Services or have an account with the social
networking service.
Note that some of these companies participate in industry-developed
programs designed to provide consumers with choices about whether to
receive targeted ads. To learn more and to opt out of such targeted
advertising from participating companies, please visit the websites of the
Network Advertising Intiative, Digital Advertising Alliance, and the
Digital Advertising Alliance of Canada.
The third party social networking services with which we partner may notify
your friends and other connections, both on our Services and on the social
networking services themselves, that you are a user of our Services or
about your use of our Services. If you choose to access or make use of
third-party social networking services, we may receive information about
you that you have made available to those social networking services,
including information about your friends and other contacts on those social
networking services. We may use the information pursuant to this Privacy
Policy, but the main purpose for our use is to enhance your personal and
social experience on our Services. For example, we might show you content
that is popular among your friends or connections on a social networking
service or provide you with a snapshot of the responses of your friends and
other connections to that content.
You also may be able to link an account from a social networking service to
an account through our Services. This may allow you to use your credentials
from the other site or service to sign in to certain features on our
Services. If you link your account from a third-party site or service, we
may collect information from those third-party accounts, and any
information that we collect will be governed by this Privacy Policy.
5. "Do Not Track" Signals.
Some web browsers may transmit "do not track" signals to the websites and
other online services with which the browser communicates. There is no
standard that governs what, if anything, websites and online services
should do when they receive these signals. We currently do not take action
in response to these signals. If and when a standard for responding is
established, we may revisit our policy on responding to these signals.
6. Your Choices.
You have a number of choices about how we handle information we collect or
receive about you.
* Email. You may opt out of receiving future promotional email
communications from us by clicking the "Unsubscribe" link in the footer
of promotional email communications and updating your preferences or by
sending an email to webmaster@carolinahurricanes.com. Please note that we
may continue to send you transactional or service-related emails
regarding your account.
* SMS and MMS. You may opt out of receiving promotional SMS and MMS
messages ( i.e., text messages) from us by replying "STOP" to any
message, which is free of charge. Please note that we may respond to your
opt-out request with a message confirming that you have successfully
opted out.
* Direct Mail. You may opt out of receiving direct mail communications from
us (for example, Shop catalogs) by completing our direct mail unsubscribe
form here.
* Disclosure of Personally Identifiable Information to Third Parties. You
can opt out of having your personally identifiable information shared
with third parties for those third parties' direct marketing purposes by
filling out the this form. You may also contact us as set out in the
Contact Us section below.
* Access, Update, or Correct Information. In accordance with applicable
law, you may have the right to access, update, or correct inaccuracies in
your personal information in our custody and control, subject to certain
exceptions prescribed by law. If you would like to access, review, or
update your information, please contact us as set out in the Contact Us
section below. Please insert "Privacy" in the subject line and include
your first name, last name, and email address in the body of the email.
* Tailored Advertising. Some of the companies that provide advertising
services on our Services may participate in industry-developed programs
designed to provide consumers with choices about whether to receive
tailored ads that are based on your online activities. To learn more and
to opt out of such targeted advertising from participating companies,
please visit the websites of the Network Advertising Initiative, the
Digital Advertising Alliance, and the Digital Advertising Alliance of
Canada.
* Location Information. If you use location-enabled services or
applications covered by this privacy policy, you may be provided with an
opportunity to opt out of having your location information collected
and/or used for certain purposes. However, if you exercise such an
opt-out option you may not be able to enjoy all of the functionalities
offered by those services or applications. You also may able to limit the
collection of your location information through the settings on your
device.
7. Security.
We have adopted physical, technical, and administrative safeguards to help
protect against theft, loss, misuse, and unauthorized access to or
disclosure of the information we collect and receive. However, please note
that no data transmission or storage can be guaranteed to be 100% secure.
As a result, while we strive to protect your information and privacy, we
cannot and do not guarantee or warrant the security of any information you
disclose or transmit to our Services and cannot be responsible for the
theft, destruction, or inadvertent disclosure of your information, or any
other disclosures out of our control.
Your online access to some of your information may be protected with a
password that you select. We strongly recommend that you do not disclose
your password to anyone. We will never ask you for your password in any
unsolicited communication (such as letters, phone calls, or email
messages).
8. Children's Privacy.
Our Services do not knowingly collect, use, or disclose personal
information from children under the age of 13 without prior parental
consent, except as permitted by the Children's Online Privacy Protection
Act ("COPPA").
9. Third Party Links.
Our Services may contain links to other sites that we do not own or
operate. Also, links to our Services may be featured on third party
services on which we advertise. Except as described in this Privacy Policy,
we will not provide any of your personal information to these third parties
without your consent. We provide links to third party services as a
convenience to our users. These links are not intended as an endorsement of
or referral to the linked services. The linked services should have
separate and independent privacy statements, notices, and terms of use,
which we recommend you read carefully. We do not have any control over such
services, and therefore we have no responsibility or liability for the
manner in which the entities that operate such linked services may collect,
use, disclose, secure, or otherwise treat your information.
10. Your California Privacy Rights.
California residents may opt out of having their personally identifiable
information shared with third parties for those third parties' direct
marketing purposes by filling out this form. You may also contact us as set
out in the Contact Us section below.
In addition, California residents who are registered users of the Services
and are under the age of 18 are entitled, in accordance with California
law, to request and obtain removal of content and information that they
themselves post as user content on the Services. You may request such
removal by visiting Hurricanes.com/Contact. Please insert "Privacy" in the
subject line and include in the body of the email (i) a statement that you
are requesting, in accordance with California law, the removal of user
content; (ii) a description of the material you want removed and
information reasonably sufficient to permit us to locate the material; and
(iii) your first name, last name, email address, mailing address (including
city, state, and zip) and year of birth so that we can process your
request. Please note that your request does not ensure the complete or
comprehensive removal of the material.
11. International Transfers of Personal Information.
The Team's headquarters is in the United States, and, regardless of where
you use our Services or otherwise provide information to us, your
information may be transferred to, maintained, and processed by the Team,
NHL, and their respective affiliates, operational partners, and service
providers in the United States. Please note that U.S. privacy laws,
regulations, and standards may not be equivalent to the laws in your
country of residence and such information may be subject to lawful access
by U.S. courts, law enforcement, and governmental authorities. By using our
Services or by providing us with your information, you consent to this
collection, transfer, storage, and processing of information to, in, and
out of the United States.
12. Changes To This Privacy Policy.
We may update this Privacy Policy from time to time to reflect changes in
our privacy practices, so we encourage you to review this Privacy Policy
periodically. If we make significant changes to this Privacy Policy, we
will provide appropriate notice to you.
13. Contact Us.
If you have any questions about this Privacy Policy or our privacy
practices, please contact us at Hurricanes.com/Contact and insert "Privacy"
for the subject line or write to us at:
Webmaster -- Privacy
Hurricanes Hockey Limited Partnership
1400 Edwards Mill Road
Raleigh, NC 27607
Cookies, Web Beacons, and Other Technologies.
Our Services use online technologies called "cookies" and "web beacons," as well
as other local storage technologies. This section explains what these
technologies are and how they may be used.
Cookies and Other Local Storage Technologies
Generally speaking, "cookies" are text files that are placed in your device's
browser, and that can be used to help recognize your browser across different
web pages, websites, and browsing sessions. Your browser or device may offer
settings related to cookies. For example, you may be able to configure your
browser not to accept cookies or to notify you when a cookie is being sent. For
more information about whether these settings are available, what they do, and
how they work, visit your browser or device's help material. If you decide not
to accept cookies from us, you may not be able to take advantage of all of the
features of the Services.
Cookies are stored on your device or in "local storage." We also use other types
of local storage technologies, such as Local Shared Objects (sometimes called
"Flash cookies"), in connection with our Services. These technologies are
similar to cookies in that they are stored on your device and can be used to
maintain information about your activities and preferences.
However, these other local storage technologies may use parts of your device
other than your browser, which means you may not be able to control their use
using the browser tools and settings you use to control browser cookies. For
more information about managing Flash cookies, please visit the Adobe Flash
Player website. Your browser's privacy controls may enable you to manage other
types of local storage.
Our Services may use cookies or other local storage technologies in combination
with other information about you to enhance and personalize your experience on
our Services (or elsewhere online), including:
* to help authenticate you when you use our Services;
* to remember your preferences and registration information;
* to enable a shopping cart;
* to present and help measure and research the effectiveness of our Service,
advertisements, and email communications (by determining which emails you
open and act upon); and
* to customize the content and advertisements provided to you through our
Services and on other websites and services you visit.
Web Beacons
Web beacons are small pieces of code placed on Web pages, videos, and in emails
that can communicate information about your browser and device to a server.
Beacons can be used, among other things, to count the users who visit a Web page
or read an email, or to deliver a cookie to the browser of a user viewing a Web
page or email.
PLATINUM PARTNERS
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CarolinaHurricanes.com is the official website of the Carolina Hurricanes.
Carolina Hurricanes, carolinahurricanes.com and caneshockey.com are trademarks
of the Carolina Hurricanes Hockey Club. NHL, the NHL Shield, the word mark and
image of the Stanley Cup and NHL Conference logos are registered trademarks of
the National Hockey League. All NHL logos and marks and NHL team logos and marks
as well as all other proprietary materials depicted herein are the property of
the NHL and the respective NHL teams and may not be reproduced without the prior
written consent of NHL Enterprises, L.P. Copyright © 1999-2021 Carolina
Hurricanes Hockey Club and the National Hockey League. All Rights Reserved.
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