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THE TRANSFORMATION TIMELINE

FT DIGITAL DIALOGUES | When should retail banks see ROI from investing in
digital?
Thursday 17 September, 2PM BST (GMT +1)
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In partnership wtih


The Financial Times and Microsoft will gather senior leaders within the retail
banking sector to discuss the digital transformation timeline, when to expect to
see a return on investment and what exactly a good outcome looks like.

Read the full overview


KEY TALKING POINTS




Investing in innovation: personalised services , AI – where should retail banks
be putting their investments?






Creating a timeline: what are the key steps to implementing new digital
innovations successfully





Repeat purchases, referrals, customer intake: how do you measure a successful
investment?




Data strategy: how can data inform digital investments?


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SPEAKERS INCLUDE

JB
Josh Bottomley
Head of Digital
HSBC

LM
Lavanya Menon
Head of Risk - Digital Transformation
Lloyds Banking Group

CW
Craig Wellman
Director Sales, UK Financial Services
Microsoft

SM
Stephen Morris
Banking Editor
Financial Times




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