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CALL CENTRE HELPER® - THE AWARD WINNING CONTACT CENTRE MAGAZINE

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Übersetzen
How to Support an Agent After an Angry Call

Successful Customer Retention Strategies From Specsavers

3 Technology Mistakes That Are Probably Ruining Your Contact Centre

EvaluAgent Ranks #17 on Best UK Software Companies List



eBook: AI for CX for Dummies

Manager's Guide: Choosing The Right Conversation Intelligence Platform

White Paper: How Video-Enabled Contact Centers Can Bolster Customer Satisfaction

Checklist: Supercharge Customer Experience Teams with AI


Five9 Partners Lead with Outstanding Innovation
Getting the Most From Speech and Text Analytics
7 Ways to Fine-Tune Your After-Call Work Strategy
What Smart Companies Know About Integrating AI
A Practical Guide to Building the Ultimate Customer Support Tech Stack
5 Ways Conversational AI Supports Contact Centre Automation
5 Actionable Trends to Implement in Your Contact Centre in 2024
Why Agent Empowerment Is Key to Customer Service Excellence

The Top 5 Agent Performance Metrics
7 Ways Technology Can Help Exceed Service Level Targets
5 Soft Skills Every Agent Needs Before Taking Their First Call
21 Ways to Make Your Contact Centre a Nicer Place to Work

Top Conversational AI Conferences and Events for 2024

The Top Contact Centre Events and Conferences of 2024

Top CX Events and Conferences of 2024

Many Contact Centres Not Supporting Vulnerable Customers



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Getting the Most From Speech and Text Analytics
7 Ways to Fine-Tune Your After-Call Work Strategy


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21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
The Key Elements of a CX Lifecycle and Ways to Improve It
What is Attrition Rate and How to Calculate It
150 Great Complimentary Words and Phrases to Use in Customer Service

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