www.goindigo.in
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Submitted URL: http://t.marketing.goindigo.in/r/?id=h23eefda6,5f9c80da,5e937ed8&e=Y2lkPVBETTI4ODc0MSZiaWQ9NjAyODY1MDYy&s=A_U1uzrX7p0TbVX1VTmzE...
Effective URL: https://www.goindigo.in/travel-information/en.html?linkNav=faqs_footer&cid=PDM288741&bid=602865062
Submission: On February 16 via api from CH — Scanned from SG
Effective URL: https://www.goindigo.in/travel-information/en.html?linkNav=faqs_footer&cid=PDM288741&bid=602865062
Submission: On February 16 via api from CH — Scanned from SG
Form analysis
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<!--<p class="get-member">Get Members Benefit.<a href=""></a></p>-->
<!-- Todo: Need to change -->
<p class="get-member">Get Members Benefit. <a href="/member/registration.html">
Sign Up</a></p>
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<button class="faq-tag-btn btn nh-tq-keyword" data-tq-keyword="Cancellation" data-red-path="/content/indigo/in/en/travel-information/en/flight-delays-cancellations">Cancellation</button>
<button class="faq-tag-btn btn nh-tq-keyword" data-tq-keyword="Fare Rules" data-red-path="/content/indigo/in/en/travel-information/en/fare-rules">Fare Rules</button>
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<button class="faq-tag-btn btn nh-tq-keyword" data-tq-keyword="Flight Status" data-red-path="/content/indigo/in/en/travel-information/en/flight-delays-cancellations">Flight Status</button>
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Text Content
Book Flights 6E Holidays Charter Services Group Bookings Gift Voucher Check-in Manage Edit Booking Change Flight Baggage Tag Plan B 6E Rewards Info Flight status Cargo Services Conditions of Carriage Fees & Charges Destinations Blogs Add-ons & Services Seat/Aircraft information Baggage COVID-19 queries FAQs Additional Info Contact Us Login Customer Login Partner Login Corp Connect Login Added to cart View profile View profile 6E Rewards NEW IndiGo Cash My Bookings My Account & Settings My Bookings Log out Menu * Select Flight * Fare Difference * Add-ons * Seat Selection * Confirm * Book Flights 6E Holidays Charter Services Group Bookings Gift Voucher * Check-in * Manage Edit Booking Change Flight Baggage Tag Plan B * 6E Rewards * Info Flight status Cargo Services Conditions of Carriage Fees & Charges Destinations Blogs Add-ons & Services Seat/Aircraft information Baggage COVID-19 queries FAQs Additional Info Contact Us * Login Customer Login Partner Login Corp Connect Login * View profile View profile 6E Rewards NEW IndiGo Cash My Bookings My Account & Settings My Bookings Log out * 0 Added to cart * Close Menu * Login/Sign Up * Close Menu * Back * View Profile * View Profile * 6E Rewards NEW * IndiGo Cash * My Bookings * My Account & Settings * My Bookings * Log out * FLIGHTS Home Book a Flight Web Check-in Flight Status View/Edit Booking(s) Update Contact Details View GST Invoice Check Refund Status Partner Login 6E Rewards Interest on credit shell * Services & Offers 6E Rewards 6E Holidays Add-ons & Services * Close Menu * Back * 6E Prime * 6E Flex * Fast Forward * 6E Tiffin (Snacks) * Excess Baggage * Lounge * IndiGo Promise * Unaccompanied Minor * IndiGo Early * 6E Special Offers Our Destinations CarGo Services Group Booking(s) * Information on the Go Explore our Destinations * Close Menu * Back * Indian Destinations * International Destinations * Get Inspired FAQs Special Assistance * Close Menu * Back * Disability Assistance * Special Assistance * Track your bag * Others Investor Relations Weather advisory Careers Download App My Account & Settings Contact Us Advertise with us * Log out * * Select Flight * Fare Difference * Add-ons * Seat Selection FREQUENTLY ASKED QUESTIONS Ticket Modifications Flight Status Fare rules Cancellation Refunds Checkin TOP QUERIES Ticket Modifications Flight Status Fare rules Cancellation Refunds Checkin TOP CATEGORIES Baggage Allowance * What if I exceed my free baggage weight allowance? * What items are not permitted on an IndiGo flight? * Are there any general advisories that I should keep in mind regarding my baggage? * View all Ticket Modification * How can I change/ cancel my reservation? * Would I be able to cancel my ticket and use the same ticket in the future? * What will I be able to do through View/Change booking?What are the features of the View/ Change Bookings option on the website? * View all Check-in Options * What is Kiosk Check-in? * Wish to Web Check-in? * What is Mobile Check-in? * View all Refunds * How can a refund for a cancelled ticket be obtained? * Is it possible to change my booking again after I have availed Plan B? * Can a refund be obtained in case I am unable to travel? * View all Flight Delays & Cancellations * Will I be contacted in advance if my flight is delayed, preponed or cancelled? * Will IndiGo provide any additional benefits to passengers in case their flight is cancelled or rescheduled? * What is IndiGo's policy if a flight is cancelled, delayed or preponed? * View all Pre-paid Baggage * What is the pre-paid excess baggage slab and how can I book it? * View all Infants Travel * Do I need to book a separate seat for an Infant? * What is the age group of an infant? * What is the fee for Infants on board? * View all Travel Certificate * Can a Travel Certificate help us with reimbursement, GST and LTC claims? * How can I retrieve and make the payment for a travel certificate? * What is a Travel Certificate? * View all Add-on Services * Can add-on’s be added to group bookings? * How can I book a specific seat for myself on the flight? * What is hold booking? * View all On-board Facilities * How do I book snacks for my flight online and what are the charges? * Does IndiGo provide ear plugs and cotton? * Does IndiGo sell merchandise on ATRs? * View all Airport Check-in Requirements * How do I check-in at the airport? * View all Terminal Information * Do we have kiosks machines available at T2? * Does IndiGo provide any transfer facility from T1 and T3 to T2 and vice versa? * I am at T1 and I need to go to T2, where do I go to get the shuttle service? * View all Non-standard & Special Baggage * How can I carry non-standard baggage such as an odd-sized item or an item that provides special assistance? * Can I carry a drone in my carryon baggage ? * Can I carry a drone in checked in baggage ? * View all Lost & Mishandled Baggage * I have lost my handbag, what do I do? * What happens if I am unable to report loss / damage to my bag? * My bag has arrived at the destination, however, it has been damaged. What do I do? * View all Aircraft and Routes * What type of aircraft does IndiGo fly? * What all cities does IndiGo fly to? * View all Contact Us * Who can I contact at IndiGo with feedback or comments? * How can I obtain a new password for my account in case I forget my password? * How can I login to my IndiGo account? * View all Fare Rules * What is Return Fare? * What is Lite Fare? * What are Fare Rules? * View all Expectant Mother * Until when are Expectant Mothers permitted to fly? * View all Medical Assistance * Will the cabin crew be able to provide me with any medical assistance? * Do I need to inform IndiGo if I have any medical condition? * View all Passengers with Special Needs * What rules apply for passengers carrying their own wheelchair? * What rules apply if I want to carry a Portable Oxygen Concentrator (“POC”)? * How can I opt for wheelchair assistance at the airport? * View all Unaccompanied Minor Travel * What kind of assistance will the child be provided with? * Does the parent or guardian remain at the airport until the flight has departed? * Do I have to purchase flying solo service if my 2 children of different age group are travelling together? * View all Payment Alerts * The amount has been deducted from my account however, I have not received the ticket? * View all Reservations * How can I Book ticket through call center? * Can Multi-City bookings be amended online via View/ Change Booking? * If I update my booking through the View/Change Booking facility, how do I know that the changes have been stored in my booking? * View all Payment Support * Are Debit cards accepted for bookings on IVR? * What is Convenience Fee? * Can I book through the call center using my credit card for another guest? * View all Travel Documents * Can I be denied boarding if my name or title on the booking does not match the details on my photo identity card? * What is Visa Verification? * Is there any additional document required for entering Imphal ? * View all Fees and Charges * Fees and charges * View all 6E Fares * What is Defence category? * What is student fare? * How to book a senior citizen PNR? * View all Codeshare Flight * Will there be a separate counters to perform check-in for code share flights? * Can I make a group booking on code share flights? * Will IndiGo provide inflight entertainment? * View all Dubai Airport Change * When are the operations being shifted to Al Maktoum International Airport at Dubai World Central (DWC)? * Which are the flights that will be operating from Al Maktoum International Airport at Dubai World Central (DWC)? * Are lounge services available at Al Maktoum International Airport at Dubai World Central (DWC)? * View all 6E Rewards * Is 6E Rewards Program a frequent flier program? * What is 6E Rewards Program? * How can I redeem 6E Rewards? * View all Credit Shell * How to claim the interest on credit shell held during lock down period? * View all IATA Travel Pass * How do I load my trips? * How do I use the IATA Travel Pass application? * What is the IATA Travel Pass application? * View all NO RESULT FOUND Please check spelling or try different keyword/question RESULTS FOR "{{THIS.SEARCHTERM}}" {{#each this.results}} {{@KEY}} {{THIS.CATEGORY}} {{#each this}} * {{this.question}} {{/each}} {{/each}} HELP US BE YOUR TRAVEL COMPANION Be the first to receive exclusive offers and the latest news on our product & services directly in your inbox. Re-Captcha missing Sign Up Emails submitted to IndiGo are subject to our Privacy Notice Top CALL US We’re just a ring away. View Number India : 0124-6173838, 0124-4973838 China : +86-2022503838 FEEDBACK Have a compliment or complaint? CHAT WITH US Questions? We are here to help. 1700+ Daily flights 75+ Domestic Destinations 25+ International Destinations 500M+ happy passengers 300+ Fleet tall * Get the IndiGo app Enjoy fast checkout on the move. * Get the IndiGo app Enjoy fast checkout on the move. SOCIAL * DOWNLOAD * * OUR AWARDS * * * Get to Know Us * About us * IndiGo Green – ESG report * IndiGoReach - Our CSR initiatives * Hello 6E Magazine * Board of Directors * Leadership Team * Investor Relations * Press Releases * InterGlobe Enterprises * RPWD - Equal Opportunity Policy * Transgender Persons Policy * Our Awards Services * Plan B * Special Disability Assistance * Medical Assistance * Seat Select * Gift Voucher * 6E Tiffin * Add-ons & Services * Baggage Quick links * Offers * Careers * Advertise with us * Sitemap * Destinations * Blogs * Terms and Conditions * Conditions of Carriage * Privacy Policy * Disclaimer * International Travel Tips * Web check-in Advisory * Tariff Sheet * Purchase Requirement Ⓒ Copyright 2023 IndiGo. All rights reserved. Ⓒ Copyright 2023 IndiGo. All rights reserved. Nothing selected Help? HELP CENTER TOP CATEGORIES Baggage Cancellation Fare Rules Check In Refunds Flight Status TOP QUESTIONS What is Web Check-in? Avoid long queues at the airport and travel hassle-free with Web Check-in. Passengers flying domestic sectors can Web Check-in at any time up to 48 ho...Read more What if I exceed my free baggage weight allowance? Customers carrying more than the allowed baggage limit will be charged the following excess baggage fees at the time of check-in:...Read more How can I change/ cancel my reservation? Visit the View/Change bookings option on the homepage of our website which has a list of features that allow you to retrieve and re-print your itinera...Read more What is Kiosk Check-in? Kiosk Check-in is a convenient way for passengers to check-in using IndiGo kiosks located at the airport. Passengers can select their preferred seat a...Read more Can I alter my name incase I am not able to travel and transfer my ticket to another person? Currently, the tickets are non-transferable, hence, name changes on a confirmed reservation are not permissible. You will need to cancel your ticket a...Read more Till when can I cancel/ refund my booking online? • On domestic flights you can cancel/ refund till 2 hours prior to flight departure • On international flights you can cancel/ refund till 4 hours pri...Read more View All See All FAQs COMPLETE YOUR PROFILE Your profile details are incomplete, please update your profile to help us serve you better. Let’s do it! STILL THERE? SESSION HAS TIMED OUT Cancel Continue SELECT DEPARTURE CITY SELECT ARRIVAL CITY SELECT DEPARTURE CITY SELECT ARRIVAL CITY SELECT DEPARTURE CITY SELECT ARRIVAL CITY SELECT DEPARTURE CITY SELECT ARRIVAL CITY SELECT DEPARTURE CITY SELECT ARRIVAL CITY SELECT DEPARTURE CITY SELECT ARRIVAL CITY SELECT DEPARTURE CITY SELECT ARRIVAL CITY SELECT DEPARTURE CITY SELECT ARRIVAL CITY SELECT PASSENGER(S) * Adult(s)(>12 years) Book extra seat(s) for less and travel with more space, comfort & 10 kg extra baggage allowance. Add Double/Triple Seat Add Double Seat 1 + 1 Seat Select 1 Double Seat 2 Double Seat 3 Double Seat 4 Double Seat Add Triple Seat 1 + 2 Seat Select 1 Triple seats 2 Triple seats 3 Triple seats * Senior Citizen(s)(>60 years) Add Double/Triple Seat Add Double Seat 1 + 1 Seat Select 1 Double Seat 2 Double Seat 3 Double Seat 4 Double Seat Add Triple Seat 1 + 2 Seat Select 1 Triple seats 2 Triple seats 3 Triple seats * Children (2 to 12 years) Add Double/Triple Seat Add Double Seat 1 + 1 Seat Select 1 Double Seat 2 Double Seat 3 Double Seat 4 Double Seat Add Triple Seat 1 + 2 Seat Select 1 Triple seats 2 Triple seats 3 Triple seats * Infant(s)(3 days to 2 years) Done Done SELECT TRAVEL DATES Departure Date Add return trip Done SELECT TRAVEL DATES Departure Date Done SELECT TRAVEL DATES Departure Date Done SELECT TRAVEL DATES Departure Date Done SELECT TRAVEL DATES Departure Date Done SELECT TRAVEL DATES Departure Date Done SELECT TRAVEL DATES Departure Date SELECT YOUR NATIONALITY Citizens of Nepal and Maldives are eligible for tax exemption/reduction, as per applicable laws, on the airfare. In order to avail such tax exemption/reduction, passengers must declare their correct nationality at the time of booking. In case citizens of Nepal or Maldives intend to travel with any foreign nationals, such citizen (passenger) are requested to kindly book tickets for accompanying foreign national (passengers) in a separate PNR/ticket. Once selected, the nationality cannot be changed at any point during the booking process. Select Country Afghanistan Åland Islands Albania Algeria American Samoa Andorra Angola Anguilla Antarctica Antigua and Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia, Plurinational State of Bonaire, Sint Eustatius and Saba Bosnia and Herzegovina Botswana Bouvet Island Brazil British Indian Ocean Territory Brunei Darussalam Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Cape Verde Cayman Islands Central African Republic Chad Chile China Christmas Island Cocos (Keeling) Islands Colombia Comoros Congo Congo, the Democratic Republic of the Cook Islands Costa Rica Côte d'Ivoire Croatia Cuba Curaçao Cyprus Czech Republic Denmark Djibouti Dominica Dominican Republic Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Falkland Islands (Malvinas) Faroe Islands Fiji Finland France French Guiana French Polynesia French Southern Territories Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guernsey Guinea Guinea-Bissau Guyana Haiti Heard Island and McDonald Islands Holy See (Vatican City State) Honduras Hong Kong Hungary Iceland India Indonesia Iran, Islamic Republic of Iraq Ireland Isle of Man Israel Italy Jamaica Japan Jersey Jordan Kazakhstan Kenya Kiribati Korea, Democratic People's Republic of Korea, Republic of Kuwait Kyrgyzstan Lao People's Democratic Republic Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macao Macedonia, the former Yugoslav Republic of Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Martinique Mauritania Mauritius Mayotte Mexico Micronesia, Federated States of Moldova, Republic of Monaco Mongolia Montenegro Montserrat Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands New Caledonia New Zealand Nicaragua Niger Nigeria Niue Norfolk Island Northern Mariana Islands Norway Oman Pakistan Palau Palestinian Territory, Occupied Panama Papua New Guinea Paraguay Peru Philippines Pitcairn Poland Portugal Puerto Rico Qatar Réunion Romania Russian Federation Rwanda Saint Barthélemy Saint Helena, Ascension and Tristan da Cunha Saint Kitts and Nevis Saint Lucia Saint Martin (French part) Saint Pierre and Miquelon Saint Vincent and the Grenadines Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Sint Maarten (Dutch part) Slovakia Slovenia Solomon Islands Somalia South Africa South Georgia and the South Sandwich Islands South Sudan Spain Sri Lanka Sudan Suriname Svalbard and Jan Mayen Swaziland Sweden Switzerland Syrian Arab Republic Taiwan, Province of China Tajikistan Tanzania, United Republic of Thailand Timor-Leste Togo Tokelau Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Turks and Caicos Islands Tuvalu Uganda Ukraine United Arab Emirates United Kingdom United States United States Minor Outlying Islands Uruguay Uzbekistan Vanuatu Venezuela, Bolivarian Republic of Viet Nam Virgin Islands, British Virgin Islands, U.S. Wallis and Futuna Western Sahara Yemen Zambia Zimbabwe Proceed FAQs CHILDREN SENIOR CITIZEN INFANT(S) ADULT Children above the age of 2 years and under the age of two 12 years, as on the date of travel, can travel as children and must be accompanied by a companion aged 18 (eighteen) years or more, as on the date of travel, or must book under Unaccompanied Minor fare. Yes, Applicable for senior citizens above the age of 60 years. Entitled for discount of 6% on base fare. Proof of Date of Birth is mandatory and needs to be presented at the time of check-in. Failure in producing proof will result in charging prevailing fares. Yes, Applicable for senior citizens above the age of 60 years. Entitled for discount of 6% on base fare. Proof of Date of Birth is mandatory and needs to be presented at the time of check-in. Failure in producing proof will result in charging prevailing fares. Above the age of 12 years, as on the date of travel, can travel as adult(s). * 6E Double Seat * 6E Triple Seat 6E DOUBLE SEAT Enjoy a stress-free flying experience! * 6E Double Seat allows you to book two seats for one person. * With 6E Double Seat service, only one boarding pass will be generated. * Purchase of a 6E Double Seat, as part of round-trip/multicity will be applicable for the whole trip and cannot be purchased for only one leg. * Get additional allowance of 10 kg and carry two pieces of checked baggage. FAQS HOW CAN I OPT FOR 6E DOUBLE SEAT? If you wish to book with our 6E Double Seat service, select the number of Double seats from the Passenger(s) and Double Seat(s) drop-down at the time of searching for a flight. CAN I BOOK AN EMPTY OR ADDITIONAL SEAT? For a stress-free flying experience, check out our all-new 6E Double Seat service. With this service, customers can book two seats for one person. HOW MANY EXTRA SEATS CAN BE BOOKED ON A PNR? Passenger(s) can book maximum up to four (4) extra seat in a single PNR. DO I GET ADDITIONAL BAGGAGE WITH 6E DOUBLE SEAT SERVICE? 6E Double seat will offer a 10 Kg additional baggage allowance and an option to check-in 2 pieces baggage without any charges. HOW MANY BOARDING PASSES WILL I GET IF I BOOK AN EXTRA/ADDITIONAL SEAT? With 6E Double Seat service, only one boarding pass will be generated. HOW MANY EXTRA SEATS CAN BE BOOKED PER PASSENGER? Only 1 extra seat per passenger can be booked under 6E Double Seat service. CAN I CHOOSE MY EXTRA SEAT? Yes, you can! While booking a flight, you will get an option of choosing your preferred seat; you can easily opt for the seat of your choice and convenience. 6E TRIPLE SEAT Enjoy a stress-free flying experience! * 6E Triple Seat allows you to book Three seats for one person. * With 6E Triple Seat service, only one boarding pass will be generated. * Purchase of a 6E Triple Seat, as part of round-trip/multicity will be applicable for the whole trip and cannot be purchased for only one leg. * Get additional allowance of 10 kg and carry two pieces of checked baggage. FAQS HOW CAN I OPT FOR 6E TRIPLE SEAT? If you wish to book with our 6E Triple Seat service, select the number of triple seats (per passenger), and triple Seat(s) drop-down at the time of searching for a flight CAN I BOOK AN EMPTY OR ADDITIONAL SEAT? For a stress-free flying experience, check out our all-new 6E Triple Seat service. With this service, customers can book one entire row for one person. HOW MANY EXTRA SEATS CAN BE BOOKED ON A PNR? Passenger(s) can book maximum up to six (6) extra seat in a single PNR. DO I GET ADDITIONAL BAGGAGE WITH 6E TRIPLE SEAT SERVICE? 6E Triple seat will offer a 10 Kg additional baggage allowance and an option to check-in 2 pieces baggage without any charges. HOW MANY BOARDING PASSES WILL I GET IF I BOOK AN EXTRA/ADDITIONAL SEAT? With 6E Triple Seat service, only one boarding pass will be generated. HOW MANY EXTRA SEATS CAN BE BOOKED PER PASSENGER? Two extra seat per passenger can be booked under 6E Triple Seat service. CAN I CHOOSE MY EXTRA SEAT? Yes, you can! While booking a flight, you will get an option of choosing your preferred seat; you can easily opt for the seat of your choice and convenience. SELECT DEPARTURE AIRPORT SELECT DESTINATION AIRPORT × Booking Reference / PNR Last Name/Email To chat with us please Click here New User? Sign Up LOGIN Country Code Mobile No. Password Show Hide Remember Me Forgot Password? Login Get Members Benefit. Sign Up * 6E Rewards NEW * Search FAQs Done SELECT LANGUAGE Please select your preferred language * English - EN * हिंदी - HI SEARCH Baggage Cancellation Fare Rules Check In Refunds Flight Status