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menu
 * Healthcare Revenue Cycle Management
   * Early Out Patient Balance Recovery
     Increase revenue in the billing phase and eliminate hassle.
   * Medical Bad Debt Recovery
     Drive better late stage medical balance recovery without compromising
     patient care.
   * Business Process Outsourcing
     Don't have the time or resources for outstanding paperwork?
   * KeyBridge Master Classes
     
   * KeyBridge Blog
     
   * Industry Publications
     
   * Resources
     
 * Patient Services
   * Why You’re Hearing From Us
     
   * Know Your Options
     
   * Know Your Rights
     
   * Patient Resources
     
 * Careers
   * View Open Positions
     
 * About Us
 * Contact Us
 * 

 * Patient Payment
   Patient Payment
 * Client Log In
   Client Log In

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WE’RE ENGINEERED TO BE DIFFERENT

Leveraging a patient-care approach, KeyBridge is transforming the patient
billing experience.

Watch Video


CREATED WITH A DIFFERENT VISION. OPERATING WITH A UNIQUE PASSION.

In the beginning, founder Ned Koenig was led by a simple vision: patients
deserve a better billing experience.

Today, that vision is stronger than ever. Unlike agencies who focus on
intimidating patients into payments, we have pioneered a truly patient-first
approach—coupling uncommonly trained patient advocates with custom technology
and data-driven processes designed to help patients pay their balances. We
maintain a 100% focus on healthcare—servicing providers, hospitals, physician
groups, and other medical specialties.

It’s what’s taken us from a basement office to an industry pioneer. KeyBridge
has grown into the industry-recognized leader in patient billing and recovery
services.




WE ARE PROBLEM SOLVERS, INNOVATORS, AND CARE DELIVERERS.

From the leadership team to our patient care representatives, we’re on a mission
to change the experience and expectations of the patient billing cycle.



Scott Koenig

CEO

Scott's education and background as an aerospace engineer (he performed design
and flight test engineering on Air Force One and the International Space
Station) inspired him to lead KeyBridge to a new level of excellence by focusing
on the best technology, innovative management systems and communication skills
development.



Scott Cottrill

President

Scott has the proven ability to inspire all levels of an organization to work
toward common objectives and accomplish desired results by building highly
functional and goal-driven teams that create significant value for all major
parts of the organization.



Brian Garver

Senior VP, Business Development and Marketing

Brian is a passionate business development leader and is also recognized as an
expert facilitator/speaker focused on Patient Financial Experience,
Organizational Culture and Employee Engagement. His excitement is contagious
when sharing compelling evidence of how the revenue cycle plays a large,
connected role in overall patient satisfaction and how patient satisfaction
drives financial performance. He is an active member of both HFMA and AAHAM.



Brian Nye

VP, Operations

When Brian joined the KeyBridge team, he brought his extensive background in
hospital management and healthcare billing. He uses his firsthand experience to
relate to our clients and maximize their financial results. KeyBridge is at the
forefront of technology utilization and efficient production processes. Brian
leads the way in these efforts with intelligent and researched plans of action
to accomplish strategic initiatives.



Michel Clement

Controller

Michel's experience, expertise and statistical analysis allows KeyBridge to
continuously analyze our production processes, develop improvements and
continuously grow the results we deliver to our clients. Michel helps our
clients calculate and project improved financial outcomes related to patient
liability recovery.



Tami Piper

Director, Production Operations

With over 27 years of call center management and collections experience, Tami's
focus is on effective patient communications, continuous improvement, production
efficiencies and results for our clients while continuing KeyBridge’s unending
commitment to providing a great patient experience.



Anji Thiess

Director, Client Relations

Anji and her team are the "client concierge" for KeyBridge; ensuring our clients
are fiercely loyal. They ensure that a new clients’ transition to KeyBridge is
seamless and efficient, actively monitor client processes for quality control
and effectiveness and serve as the liaison for clients and our production team.



Krystyen Galvin

Director, HR and Adminstration

Krystyen's focus is recruiting the very best players and developing them into a
championship team that provides fantastic service to patients and our clients.
Krystyen plays in integral role on our Get Hooked! team; promoting our amazing
company culture and ensuring KeyBridge continues to be recognized as a Best
Places to Work.



Luke Ralston

Manager, Information Technology

Luke is responsible for developing and maintaining the most efficient and
effective information management systems at KeyBridge. His unique skills and
abilities allow KeyBridge to securely provide and exchange information with any
client, regardless of the software in use.



Brad Stephens

Manager, Bad Debt and Compliance

Brad coordinates the day-to-day operations of all production activities as well
as the oversight of accounts outsourced to legal. Brad also ensures complete
regulatory compliance; including the research, documentation & internal
education of the always-evolving local, state and federal laws.



Sarah Gilbreath

Manager, ARM Department

Sarah builds a high performing team by developing our employees. She trains to
deliver outstanding service that results in maximizing revenue for our clients.
Sarah has over 15 years of customer service experience; she has proven
experience of leading employees toward achieving clear goals. She has the
attitude, knowledge and motivation needed to help her team meet and exceed their
targets.



Brad Willkie

Regional VP, Business Development

Brad came to us with extensive revenue cycle industry experience. He has been a
part of HFMA for over 30 years. Within that timeframe he has held many positions
in the organization including presidency in 2010-2011. He has also been on
several national HFMA committees. Brad is currently a IRHA board member. He has
a proven track record of helping organizations implement new growth models to
reach new heights. Brad is prepared to share the advantages of working with
KeyBridge on a national level.



Kayla Howell

Senior Director of Business Development, MI, OH & PA

Kayla has her CRCR certification through HFMA and she is on multiple boards and
committees in the revenue cycle industry. She is problem and solution driven.
Kayla adds value by deepening client relationships to understand current
situations and maximize results. Kayla is highly active in her community and
takes pride in the work she does with The Junior League of Lima, specifically
giving back to local schools.



Susan McDonald

Regional Director of Business Development, KY, MD, OH, VA & WV

Susan is a respected veteran of the accounts receivable/collections industry;
working with hospitals and healthcare providers in KY, VA, WV and portions of
OH. Susan serves as Secretary of COPAM and on leadership committees for both the
Southwest OH and WV chapters of HFMA. Susan's outstanding volunteer
contributions to COPAM were recently recognized with the 2017 ‘Spirit in
Service’ award.



Kylene Coate

Marketing and Sales Coordinator

As a marketing professional with a broad background in project management, user
experience and data analysis, Kylene's focus is developing a variety of
creatively impactful marketing efforts that focus on the outstanding benefits of
partnering with KeyBridge and building effective long-term business
relationships.





BUILT AROUND A CULTURE OF CURIOSITY, CARE, AND CONVICTION.

Energy, enthusiasm, passion—that’s what our people bring to the table, day in
and day out. It’s a culture that we’re fiercely loyal to cultivating—building a
place where people love to work, so they can deliver services that drive real
results. Our Focus:



 * BE PRESENT

 * CHOOSE YOUR ATTITUDE

 * MAKE THEIR DAY

 * PLAY




A CULTURE UNLIKE ANY OTHER…

We pride ourselves on building and maintaining an innovative culture. Go behind
the scenes to see what’s happening at KeyBridge.

See All Blog Articles


HOW TO IMPROVE POINT OF SERVICE COLLECTIONS THROUGH BETTER PATIENT ENGAGEMENT

Posted on July 19, 2022 by Kylene Coate

Patient financial responsibility for healthcare costs has grown rapidly over the
past few years, rising from 5% to 35% in two decades. Today, patients are now
the third-largest payer behind Medicare and Medicaid.

This increase in…

Read More


THE BEST WAYS TO IMPROVE PATIENT SATISFACTION AROUND DEBT COLLECTION

Posted on June 27, 2022 by Kylene Coate

Patients are now responsible for a larger-than-ever proportion of healthcare
bills than ever before. Patients now have larger deductibles and have to pay
closer attention to their costs. With this new swing toward the
patient-as-payer, healthcare providers need to do more to keep…

Read More



SEE WHERE WE ARE SPEAKING NEXT…

Our leaders are sought after to present at industry conferences and special
events. Here’s where we’ll be next.

See all events


MI HFMA TRANSFORM YOUR TEAM

The key to success is the people that surround you.  Learn how to build an
effective, high-performing team that delivers results.  Don't miss Brian
Garver's session at MI HFMA Spring Conference when he will be presenting
the Master Class "Transforming YOUR Team into a Performance Powerhouse".

…
Read More


MI HFMA SPRING CONFERENCE TRANSFORM YOUR TEAM

You don't want to miss Brian Garver's Master Class "Transforming your Team into
a Performance Powerhouse". The key to success is the people that surround you!
Learn how to build an effective and high-performing team that delivers results.

MI HFMA Spring Conference

Thursday, May 23,…

Read More

 * Patient Services
   * Why You're Hearing From Us
   * Know Your Options
   * Know Your Rights
   * Patient Resources
 * Healthcare Revenue Cycle Management
   * Early Out Patient Balance Recovery
   * Medical Bad Debt Recovery
   * Business Process Outsourcing
   * KeyBridge Master Classes – Archived
   * Resources
 * Careers
   * Open Positions
   * KeyBridge Blog
 * About Us
   * Contact Us

2348 Baton Rouge Ave

Lima, OH 45805

1.877.222.4114

©2022 KeyBridge Medical Revenue Care. All Rights Reserved.

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