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REAL-TIME NOTETAKER
YOUR CALLS SUMMARIZED, AUTOMATICALLY
Real-Time Notetaker automatically summarizes 100% of your calls, so your agents
don’t have to. Automate time-consuming after-call work and generate notes with a
single click, all seamlessly integrated into the Real-Time platform
Get A Demo
WHAT COULD YOU SAVE WITH REAL-TIME NOTETAKER?
Fill in the fields on the right to calculate how much time and money Real-Time
Notetaker can save you and your team.
How many agents do you have?
How many calls do they make in an average day?
What is your all-in hourly cost per agent?
$
EMPOWER AGENTS
Real-Time Notetaker lets agents focus on what they are best at — delivering
exceptional experiences to customers and prospects — not filling out notes.
INCREASE EFFICIENCY
With Real-Time Notetaker, contact center agents can eliminate after-call work
and save notes to a CRM with a single click.
AUTOMATE AFTER-CALL WORK
Real-Time Notetaker rides along with agents in their conversations, analyzes
calls in real-time, and produces accurate and comprehensive call notes for every
call.
HARNESS POWERFUL AI
Real-Time Notetaker uses best-in-class AI to generate accurate, robust call
summaries at a fraction of the time and cost.
ELIMINATE AFTER-CALL WORK, INCREASE AGENT EFFICIENCY
Increase agent efficiency by automating tedious after-call work. Generate notes
with a single click, all seamlessly integrated in the Real-Time platform.
REAL-TIME NOTETAKER
Real-Time Notetaker is available both as a stand-alone product for $7/user/month
and as part of Balto’s flagship Real-Time Guidance platform.
Get a Demo
SEAMLESS INTEGRATION WITH YOUR CCAAS
Balto integrates with over 50 softphones and directly embeds within major CCaaS
and UCaaS systems for easy agent workflows and lightning-fast time to value.
See all integrations
BUILT BY INDUSTRY INSIDERS & EXPERTS
Many of us started out on the phones or walking the floors. We know what agents
and supervisors need to be successful and that giving them access to the right
technology allows organizations to reach their goals.
Read our story
CUSTOMERS TRUST & DEPEND ON BALTO
Our dedicated Customer Enablement Team members work with every customer to
address their specific needs, whether it’s optimizing a playbook or uncovering
call trends. With Balto, your ROI is never a question.
“KNOCKED OUR SOCKS OFF”
150+
Customers
150 M
Calls made with Balto
430 M
Real-Time Recommendations
4.8 STARS
On G2 from 300+ Reviews
Here's what our fans have to say on G2
Rating
4.8
339
reviews
Write a review
"i love balto !! it really helps me to remember what to say and get a better
score on my reviews"
What do you like best about Balto? It helps get full confirmation of the
requirements of each call; What do you dislike about Balto? None balto is
great!! i don't dislike anything What problems is Balto solving and how is that
benefiting you? how to explain rate revision
Read more
jose ricardo b.
May 11
"My Balto Experience"
What do you like best about Balto? I love how Balto triggers automatically with
the calls. The suggestions are very helpful and help my employees. I love the
cloud for statistic review and call quality checks. What do you dislike about
Balto? I wouldn't say I like how Balto always updates randomly when it isn't
registering for any calls. This would usually be a quick fix for our IT
department. The reps miss out on the contests that we run monthly. What problems
is Balto solving and how is that benefiting you? Balto provides our
representatives with many rebuttals to provide the patients and provides a more
productive phone call. Performance amongst the crew has definitely improved.
Read more
March 27
"Balto Review"
What do you like best about Balto? Using Balto helps you make sure you don't
miss any of the necessary requirements when you are on a call, it's a sure way
to make sure you do ask all the questions that you need to ask. Helps improve
your QAs and overall performance in my job due to us having to meet certain
metrics. I enhanced them i was first barely meeting the expectations to get
better than expected on most of the metrics we have to meet. I certainly make
you feel good that just by using the app your are able to improve that much. i
was greatly surprised, and my peers as well. What do you dislike about Balto? I
dont have a dislike to this application, its pretty easy to use, user friendly
,all the functions works just fine, it rests every now and then but that is not
a big issue all you have to do is close it and open it again. Besides that doent
see anything else that is wrong with the app, i think it serves its purpose very
well. I would not change anything on it. What problems is Balto solving and how
is that benefiting you? Balto pretty much reminds you if you missed any
regarding the service you are providing, it improves your productivity by making
sure you ask all the necessary questions and dont skip a beat. I used the most
when i first started here in this company and continue to use it until today, i
wouldn't go a day without it, it keeps me on track and focused on what i need to
do. I ve told co workers to use to there benefit, they will be able to see the
improvement they make, it will reflect in there metrics and over in there
performance on all there calls
Read more
Jackzaell M.
January 16
"Great experience!"
What do you like best about Balto? Balto is a great program that allows me to
see anything that has been missed during the call. What do you dislike about
Balto? Sometimes it doesn't register what I am saying. Most of the time it is a
perfect resource. What problems is Balto solving and how is that benefiting you?
All of my needed updates.
Read more
January 13
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* Why Balto?Expand child menuExpand
* WHAT YOU NEED TO KNOW
--------------------------------------------------------------------------------
WHY BALTO?
OUR CUSTOMERS
BALTO VS COMPETITORS
BALTO VS COMPETITORS
LEARN WHY BALTO IS
THE BETTER CHOICE
* ProductExpand child menuExpand
* PRODUCTS
--------------------------------------------------------------------------------
PRODUCT OVERVIEW
REAL-TIME GUIDANCE
REAL-TIME COACHING
REAL-TIME QA
NEW | REAL-TIME NOTETAKER
INTEGRATIONS
BALTO EMBEDDED
IN YOUR CCAAS
See All Integrations
* SolutionsExpand child menuExpand
* BY USE CASE
--------------------------------------------------------------------------------
SALES
CUSTOMER EXPERIENCE
COMPLIANCE
QUALITY ASSURANCE
SPANISH
BY INDUSTRY
--------------------------------------------------------------------------------
INSURANCE
FINANCIAL SERVICES
HEALTHCARE
COLLECTIONS
RETAIL AND D2C
BPO
* ResourcesExpand child menuExpand
* ALL RESOURCES
--------------------------------------------------------------------------------
THE BALTO REAL-TIME INDEX
BLOG
CONVERSATION EXCELLENCE LAB
PARTNERS
RESOURCE HUB
FIND WHAT YOU NEED IN THE RESOURCE HUB
ARTICLES
CASE STUDIES
E-BOOKS
NEWS
RESEARCH
WEBINARS
See All
* Balto Login