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Effective URL: https://www.balto.ai/real-time-notetaker/?utm_campaign=Webinars&utm_medium=email&_hsmi=265501456&_hsenc=p2ANqtz-8Gowz...
Submission: On July 11 via api from US — Scanned from DE
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Text Content
Get A Demo I Have A Question Skip to content * Why Balto?Expand * WHAT YOU NEED TO KNOW -------------------------------------------------------------------------------- WHY BALTO? OUR CUSTOMERS BALTO VS COMPETITORS BALTO VS COMPETITORS LEARN WHY BALTO IS THE BETTER CHOICE * ProductExpand * PRODUCTS -------------------------------------------------------------------------------- PRODUCT OVERVIEW REAL-TIME GUIDANCE REAL-TIME COACHING REAL-TIME QA NEW | REAL-TIME NOTETAKER INTEGRATIONS BALTO EMBEDDED IN YOUR CCAAS See All Integrations * SolutionsExpand * BY USE CASE -------------------------------------------------------------------------------- SALES CUSTOMER EXPERIENCE COMPLIANCE QUALITY ASSURANCE SPANISH BY INDUSTRY -------------------------------------------------------------------------------- INSURANCE FINANCIAL SERVICES HEALTHCARE COLLECTIONS RETAIL AND D2C BPO * ResourcesExpand * ALL RESOURCES -------------------------------------------------------------------------------- THE BALTO REAL-TIME INDEX BLOG CONVERSATION EXCELLENCE LAB PARTNERS RESOURCE HUB FIND WHAT YOU NEED IN THE RESOURCE HUB ARTICLES CASE STUDIES E-BOOKS NEWS RESEARCH WEBINARS See All * Balto Login Get a Demo Get a Demo Toggle Menu REAL-TIME NOTETAKER YOUR CALLS SUMMARIZED, AUTOMATICALLY Real-Time Notetaker automatically summarizes 100% of your calls, so your agents don’t have to. Automate time-consuming after-call work and generate notes with a single click, all seamlessly integrated into the Real-Time platform Get A Demo WHAT COULD YOU SAVE WITH REAL-TIME NOTETAKER? Fill in the fields on the right to calculate how much time and money Real-Time Notetaker can save you and your team. How many agents do you have? How many calls do they make in an average day? What is your all-in hourly cost per agent? $ EMPOWER AGENTS Real-Time Notetaker lets agents focus on what they are best at — delivering exceptional experiences to customers and prospects — not filling out notes. INCREASE EFFICIENCY With Real-Time Notetaker, contact center agents can eliminate after-call work and save notes to a CRM with a single click. AUTOMATE AFTER-CALL WORK Real-Time Notetaker rides along with agents in their conversations, analyzes calls in real-time, and produces accurate and comprehensive call notes for every call. HARNESS POWERFUL AI Real-Time Notetaker uses best-in-class AI to generate accurate, robust call summaries at a fraction of the time and cost. ELIMINATE AFTER-CALL WORK, INCREASE AGENT EFFICIENCY Increase agent efficiency by automating tedious after-call work. Generate notes with a single click, all seamlessly integrated in the Real-Time platform. REAL-TIME NOTETAKER Real-Time Notetaker is available both as a stand-alone product for $7/user/month and as part of Balto’s flagship Real-Time Guidance platform. Get a Demo SEAMLESS INTEGRATION WITH YOUR CCAAS Balto integrates with over 50 softphones and directly embeds within major CCaaS and UCaaS systems for easy agent workflows and lightning-fast time to value. See all integrations BUILT BY INDUSTRY INSIDERS & EXPERTS Many of us started out on the phones or walking the floors. We know what agents and supervisors need to be successful and that giving them access to the right technology allows organizations to reach their goals. Read our story CUSTOMERS TRUST & DEPEND ON BALTO Our dedicated Customer Enablement Team members work with every customer to address their specific needs, whether it’s optimizing a playbook or uncovering call trends. With Balto, your ROI is never a question. “KNOCKED OUR SOCKS OFF” 150+ Customers 150 M Calls made with Balto 430 M Real-Time Recommendations 4.8 STARS On G2 from 300+ Reviews Here's what our fans have to say on G2 Rating 4.8 339 reviews Write a review "i love balto !! it really helps me to remember what to say and get a better score on my reviews" What do you like best about Balto? It helps get full confirmation of the requirements of each call; What do you dislike about Balto? None balto is great!! i don't dislike anything What problems is Balto solving and how is that benefiting you? how to explain rate revision Read more jose ricardo b. May 11 "My Balto Experience" What do you like best about Balto? I love how Balto triggers automatically with the calls. The suggestions are very helpful and help my employees. I love the cloud for statistic review and call quality checks. What do you dislike about Balto? I wouldn't say I like how Balto always updates randomly when it isn't registering for any calls. This would usually be a quick fix for our IT department. The reps miss out on the contests that we run monthly. What problems is Balto solving and how is that benefiting you? Balto provides our representatives with many rebuttals to provide the patients and provides a more productive phone call. Performance amongst the crew has definitely improved. Read more March 27 "Balto Review" What do you like best about Balto? Using Balto helps you make sure you don't miss any of the necessary requirements when you are on a call, it's a sure way to make sure you do ask all the questions that you need to ask. Helps improve your QAs and overall performance in my job due to us having to meet certain metrics. I enhanced them i was first barely meeting the expectations to get better than expected on most of the metrics we have to meet. I certainly make you feel good that just by using the app your are able to improve that much. i was greatly surprised, and my peers as well. What do you dislike about Balto? I dont have a dislike to this application, its pretty easy to use, user friendly ,all the functions works just fine, it rests every now and then but that is not a big issue all you have to do is close it and open it again. Besides that doent see anything else that is wrong with the app, i think it serves its purpose very well. I would not change anything on it. What problems is Balto solving and how is that benefiting you? Balto pretty much reminds you if you missed any regarding the service you are providing, it improves your productivity by making sure you ask all the necessary questions and dont skip a beat. I used the most when i first started here in this company and continue to use it until today, i wouldn't go a day without it, it keeps me on track and focused on what i need to do. I ve told co workers to use to there benefit, they will be able to see the improvement they make, it will reflect in there metrics and over in there performance on all there calls Read more Jackzaell M. January 16 "Great experience!" What do you like best about Balto? Balto is a great program that allows me to see anything that has been missed during the call. What do you dislike about Balto? Sometimes it doesn't register what I am saying. Most of the time it is a perfect resource. What problems is Balto solving and how is that benefiting you? All of my needed updates. Read more January 13 READY TO UNLEASH AGENT PERFORMANCE? Get a Demo 855-GO-BALTO hello@balto.ai * LinkedIn * YouTube * Twitter © Balto Agent Performance Unleashed™ Privacy Policy Terms of Service Sitemap PRODUCT * Overview * Real-Time Guidance * Real-Time Coaching * Real-Time Notetaker * Real-Time QA * Security * Integrations COMPETITORS * Callminer * Cogito * Cresta * Observe USE CASES * Overview * Sales * Compliance * Customer Experience * Quality Assurance INDUSTRIES * Insurance * Home Improvement * Direct to Consumer * Collections * BPO RESOURCES * Resource Hub * Research * Blog * Partners * FAQ * Webinars * Podcast * System Status * Documentation COMPANY * About Us * Why Real-Time * Customers * Our Story * Careers * Press * Contact * Subscribe to the Conversation Excellence Lab newsletter LIVE WEBINAR | HOME IMPROVEMENT ROUNDTABLE: HOW TO LEVERAGE TECHNOLOGY IN YOUR HOME IMPROVEMENT CONTACT CENTER CENTER Learn More * Why Balto?Expand child menuExpand * WHAT YOU NEED TO KNOW -------------------------------------------------------------------------------- WHY BALTO? OUR CUSTOMERS BALTO VS COMPETITORS BALTO VS COMPETITORS LEARN WHY BALTO IS THE BETTER CHOICE * ProductExpand child menuExpand * PRODUCTS -------------------------------------------------------------------------------- PRODUCT OVERVIEW REAL-TIME GUIDANCE REAL-TIME COACHING REAL-TIME QA NEW | REAL-TIME NOTETAKER INTEGRATIONS BALTO EMBEDDED IN YOUR CCAAS See All Integrations * SolutionsExpand child menuExpand * BY USE CASE -------------------------------------------------------------------------------- SALES CUSTOMER EXPERIENCE COMPLIANCE QUALITY ASSURANCE SPANISH BY INDUSTRY -------------------------------------------------------------------------------- INSURANCE FINANCIAL SERVICES HEALTHCARE COLLECTIONS RETAIL AND D2C BPO * ResourcesExpand child menuExpand * ALL RESOURCES -------------------------------------------------------------------------------- THE BALTO REAL-TIME INDEX BLOG CONVERSATION EXCELLENCE LAB PARTNERS RESOURCE HUB FIND WHAT YOU NEED IN THE RESOURCE HUB ARTICLES CASE STUDIES E-BOOKS NEWS RESEARCH WEBINARS See All * Balto Login