www.gardentrends.co.uk
Open in
urlscan Pro
23.227.38.74
Public Scan
Submitted URL: https://apf.soundestlink.com/link/6526aa9066c7bb03aa06f7fa/6526a4ffaa922a5ef58323d6/6366846417eb8c001b31f6dc?signature=80829b...
Effective URL: https://www.gardentrends.co.uk/pages/returns?omnisendContactID=6366846417eb8c001b31f6dc&utm_campaign=campaign%3A+2023+October+O...
Submission: On October 11 via api from ES — Scanned from ES
Effective URL: https://www.gardentrends.co.uk/pages/returns?omnisendContactID=6366846417eb8c001b31f6dc&utm_campaign=campaign%3A+2023+October+O...
Submission: On October 11 via api from ES — Scanned from ES
Form analysis
8 forms found in the DOM/pages/search-results-page
<form class="header__search-form search-form" action="/pages/search-results-page"> <input type="hidden" name="type" value="product,page,article">
<div class="field has-addons">
<div class="control header__search-bar is-relative"> <input class="input st-default-search-input snize-input-style" type="text" name="q" placeholder="Search by name or product code" value="" x-webkit-speech="" autocapitalize="off"
autocomplete="off" autocorrect="off" data-q=""></div>
<div class="control"> <button class="button header__search-button">
<span class="icon " data-icon="search"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 100 100">
<g id="search">
<path d="M92.83,90.18,71.47,68.83a38.58,38.58,0,1,0-6.29,5l22,22ZM14,41.46A30.47,30.47,0,1,1,44.47,71.93,30.51,30.51,0,0,1,14,41.46Z"></path>
</g>
</svg>
</span></button></div>
</div>
</form>
POST /localization
<form method="post" action="/localization" id="header__selector-form--action-icons" accept-charset="UTF-8" class="selectors-form" enctype="multipart/form-data"><input type="hidden" name="form_type" value="localization"><input type="hidden"
name="utf8" value="✓"><input type="hidden" name="_method" value="put"><input type="hidden" name="return_to"
value="/pages/returns?omnisendContactID=628ce13e6dcc3500217aad24&utm_campaign=campaign%3A+2023+October+Outdoor+Kitchens+20%25+%2865264a60e416be821ff5ba62%29&utm_medium=email&utm_source=omnisend">
<div class="localization header-menu__disclosure">
<div class="selectors-form__wrap"></div>
</div>
</form>
POST /cart
<form action="/cart" method="post" class="ajax-cart__form-nosto ajax-cart__form is-hidden">
<div class="ajax-cart__cart-count text-align-center">
<p class="ajax-cart__cart-title">Shopping Basket <span class="cart__count--text" data-bind="itemCount">0</span></p>
</div>
<div class="ajax-cart__list">
</div>
<div class="ajax-cart__details-wrapper">
<div class="ajax-cart__subtotal ajax-cart__details-row is-flex is-justify-space-between">
<div class="ajax-cart__row-description">
<span>Subtotal:</span>
</div>
<span class="money"> £0.00 </span>
</div>
<div class="is-align-center text-align-center ajax-cart__taxes-shipping">
<p class="ajax-cart__taxes-shipping-message has-padding-top">Tax included and shipping calculated at checkout </p>
</div>
<div class="ajax-cart__button-wrapper ajax-cart__button-wrapper text-align-center">
<button type="submit" name="checkout" class="ajax-cart__button button--add-to-cart button" scafg_handled="true">
<span class="icon " data-icon="lock">
<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 100 100">
<g id="lock">
<path
d="M81.73,40.87h-9V31.78a22.78,22.78,0,0,0-45.56,0v9.09H18.27a4.73,4.73,0,0,0-4.73,4.73V86.28A4.73,4.73,0,0,0,18.27,91H81.73a4.73,4.73,0,0,0,4.73-4.72V45.6A4.73,4.73,0,0,0,81.73,40.87ZM35.22,31.78a14.78,14.78,0,0,1,29.56,0v9.09H35.22Z">
</path>
</g>
</svg>
</span> Checkout </button>
<div class="ajax-cart-secondary-buttons">
<a class="button button--primary ajax-cart__cart-link" href="/cart">Go to basket</a>
<button class="button button--primary ajax-cart-shopping-link" data-ajax-cart-close="">Continue Shopping</button>
</div>
</div>
</div>
</form>
/pages/search-results-page
<form class="search-form search-popup__form" action="/pages/search-results-page">
<div class="search__fields"> <input type="hidden" name="type" value="product,page,article"> <label for="q" class="visuallyhidden">Search by name or product code</label>
<div class="field">
<div class="control has-icons-left has-icons-right is-relative"> <input class="input snize-input-style" type="text" name="q" placeholder="Search by name or product code" value="" x-webkit-speech="" autocapitalize="off" autocomplete="off"
autocorrect="off" data-q="">
<span class="icon is-left submit-search" data-icon="search"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 100 100">
<g id="search">
<path d="M92.83,90.18,71.47,68.83a38.58,38.58,0,1,0-6.29,5l22,22ZM14,41.46A30.47,30.47,0,1,1,44.47,71.93,30.51,30.51,0,0,1,14,41.46Z"></path>
</g>
</svg>
</span>
<span class="icon is-right close-search" data-icon="x"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 100 100">
<g id="x">
<polygon points="97.83 7.83 92.17 2.17 50 44.34 7.83 2.17 2.17 7.83 44.34 50 2.17 92.17 7.83 97.83 50 55.66 92.17 97.83 97.83 92.17 55.66 50 97.83 7.83"></polygon>
</g>
</svg>
</span>
</div>
</div> <input type="submit" name="search" class="visuallyhidden" value="">
</div>
</form>
/pages/search-results-page
<form class="search-form search-popup__form" action="/pages/search-results-page">
<div class="search__fields"> <input type="hidden" name="type" value="product,page,article"> <label for="q" class="visuallyhidden">Search by name or product code</label>
<div class="field">
<div class="control has-icons-left"> <input class="input snize-input-style" type="text" name="q" placeholder="Search by name or product code" value="" x-webkit-speech="" autocapitalize="off" autocomplete="off" autocorrect="off" data-q="">
<span class="icon " data-icon="search"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 100 100">
<g id="search">
<path d="M92.83,90.18,71.47,68.83a38.58,38.58,0,1,0-6.29,5l22,22ZM14,41.46A30.47,30.47,0,1,1,44.47,71.93,30.51,30.51,0,0,1,14,41.46Z"></path>
</g>
</svg>
</span>
</div>
</div> <input type="submit" name="search" class="visuallyhidden" value="">
</div>
</form>
POST /cart
<form action="/cart" method="post" class="ajax-cart__form-nosto ajax-cart__form is-hidden">
<div class="ajax-cart__cart-count text-align-center">
<p class="ajax-cart__cart-title">Shopping Basket <span class="cart__count--text" data-bind="itemCount">0</span></p>
</div>
<div class="ajax-cart__list">
</div>
<div class="ajax-cart__details-wrapper">
<div class="ajax-cart__subtotal ajax-cart__details-row is-flex is-justify-space-between">
<div class="ajax-cart__row-description">
<span>Subtotal:</span>
</div>
<span class="money"> £0.00 </span>
</div>
<div class="is-align-center text-align-center ajax-cart__taxes-shipping">
<p class="ajax-cart__taxes-shipping-message has-padding-top">Tax included and shipping calculated at checkout </p>
</div>
<div class="ajax-cart__button-wrapper ajax-cart__button-wrapper text-align-center">
<button type="submit" name="checkout" class="ajax-cart__button button--add-to-cart button" scafg_handled="true">
<span class="icon " data-icon="lock">
<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 100 100">
<g id="lock">
<path
d="M81.73,40.87h-9V31.78a22.78,22.78,0,0,0-45.56,0v9.09H18.27a4.73,4.73,0,0,0-4.73,4.73V86.28A4.73,4.73,0,0,0,18.27,91H81.73a4.73,4.73,0,0,0,4.73-4.72V45.6A4.73,4.73,0,0,0,81.73,40.87ZM35.22,31.78a14.78,14.78,0,0,1,29.56,0v9.09H35.22Z">
</path>
</g>
</svg>
</span> Checkout </button>
<div class="ajax-cart-secondary-buttons">
<a class="button button--primary ajax-cart__cart-link" href="/cart">Go to basket</a>
<button class="button button--primary ajax-cart-shopping-link" data-ajax-cart-close="">Continue Shopping</button>
</div>
</div>
</div>
</form>
POST /contact#contact_form
<form method="post" action="/contact#contact_form" accept-charset="UTF-8" class="contact-form newsletter-form--newsletter-section"><input type="hidden" name="form_type" value="customer"><input type="hidden" name="utf8" value="✓"> <input type="hidden"
name="contact[tags]" value="prospect,newsletter"> <input type="hidden" name="challenge" value="false">
<div class="newsletter-form form is-responsive">
<div class="field is-stretched-width"> <label class="label newsletter__text is-sr-only"> Email<span class="required">*</span></label>
<div class="control "> <input class="input is-primary-btn-style is-regular" type="email" name="contact[email]" placeholder="Email*" required=""></div>
</div>
<div class="field is-default-width is-align-self-end">
<div class="control"> <button type="submit" class="button button--primary is-within-form">Sign Up</button></div>
</div>
</div>
</form>
<form id="omnisend-form-6386000ff247da47b9abbcbd-submit-form" class="omnisend-form-6386000ff247da47b9abbcbd-sections-container" style="" novalidate="">
<style type="text/css">
.omnisend-form-6386000ff247da47b9abbcbd-section-6385fedca4a9a401d4b7181e {
position: relative;
display: flex;
flex-wrap: wrap;
padding-left: 20px;
padding-right: 20px;
padding-top: 20px;
padding-bottom: 0px;
;
}
.omnisend-form-6386000ff247da47b9abbcbd-section-6385fedca4a9a401d4b7181e-opacity-layer {
position: absolute;
top: 0;
bottom: 0;
left: 0;
right: 0;
background-color: #25988b;
opacity: 1;
;
}
</style>
<div class="omnisend-form-6386000ff247da47b9abbcbd-section-6385fedca4a9a401d4b7181e">
<div class="omnisend-form-6386000ff247da47b9abbcbd-section-6385fedca4a9a401d4b7181e-opacity-layer"></div>
<style type="text/css">
.omnisend-form-6386000ff247da47b9abbcbd-column-6385fedca4a9a401d4b71820 {
width: 100%;
display: flex;
flex-direction: column;
flex-grow: 1;
position: relative;
}
@media screen and (max-width: 600px) {
.omnisend-form-6386000ff247da47b9abbcbd-column-6385fedca4a9a401d4b71820 {
width: 100%;
}
}
</style>
<div class="omnisend-mobile-container omnisend-form-6386000ff247da47b9abbcbd-column-6385fedca4a9a401d4b71820">
<!--Text content block starts -->
<style type="text/css">
.omnisend-form-6386000ff247da47b9abbcbd-text-6385fedca4a9a401d4b71821 {
padding-top: 12px;
padding-bottom: 12px;
padding-left: 12px;
padding-right: 12px;
}
.omnisend-form-6386000ff247da47b9abbcbd-text-6385fedca4a9a401d4b71821 a {
color: #0094EB;
}
.omnisend-form-6386000ff247da47b9abbcbd-text-6385fedca4a9a401d4b71821,
.omnisend-form-6386000ff247da47b9abbcbd-text-6385fedca4a9a401d4b71821 p,
.omnisend-form-6386000ff247da47b9abbcbd-text-6385fedca4a9a401d4b71821 li {
margin: 0px;
color: #ffffff !important;
font-family: Noto Sans, Helvetica Neue, Helvetica, Arial, sans-serif !important;
font-size: 28px !important;
line-height: 100% !important;
word-break: break-word;
}
</style>
<div class="omnisend-form-6386000ff247da47b9abbcbd-text-6385fedca4a9a401d4b71821">
<p style="text-align: center;"><strong>SIGN UP</strong></p>
</div>
<!--Text content block ends -->
<!--Text content block starts -->
<style type="text/css">
.omnisend-form-6386000ff247da47b9abbcbd-text-6385fedca4a9a401d4b71822 {
padding-top: 12px;
padding-bottom: 12px;
padding-left: 12px;
padding-right: 12px;
}
.omnisend-form-6386000ff247da47b9abbcbd-text-6385fedca4a9a401d4b71822 a {
color: #0094EB;
}
.omnisend-form-6386000ff247da47b9abbcbd-text-6385fedca4a9a401d4b71822,
.omnisend-form-6386000ff247da47b9abbcbd-text-6385fedca4a9a401d4b71822 p,
.omnisend-form-6386000ff247da47b9abbcbd-text-6385fedca4a9a401d4b71822 li {
margin: 0px;
color: #ffffff !important;
font-family: Noto Sans, Helvetica Neue, Helvetica, Arial, sans-serif !important;
font-size: 18px !important;
line-height: 115% !important;
word-break: break-word;
}
</style>
<div class="omnisend-form-6386000ff247da47b9abbcbd-text-6385fedca4a9a401d4b71822">
<p style="text-align: center;">GET OUR NEWSLETTER & ACCESS TO REGULAR OFFERS, NEW PRODUCT LAUNCHES AND MORE!</p>
</div>
<!--Text content block ends -->
</div>
</div>
<style type="text/css">
.omnisend-form-6386000ff247da47b9abbcbd-section-6385fedca4a9a401d4b7182b {
position: relative;
display: flex;
flex-wrap: wrap;
padding-left: 20px;
padding-right: 20px;
padding-top: 20px;
padding-bottom: 20px;
;
}
.omnisend-form-6386000ff247da47b9abbcbd-section-6385fedca4a9a401d4b7182b-opacity-layer {
position: absolute;
top: 0;
bottom: 0;
left: 0;
right: 0;
background-color: #25988b;
opacity: 1;
;
}
</style>
<div class="omnisend-form-6386000ff247da47b9abbcbd-section-6385fedca4a9a401d4b7182b">
<div class="omnisend-form-6386000ff247da47b9abbcbd-section-6385fedca4a9a401d4b7182b-opacity-layer"></div>
<style type="text/css">
.omnisend-form-6386000ff247da47b9abbcbd-column-6385fedca4a9a401d4b7182d {
width: 100%;
display: flex;
flex-direction: column;
flex-grow: 1;
position: relative;
}
@media screen and (max-width: 600px) {
.omnisend-form-6386000ff247da47b9abbcbd-column-6385fedca4a9a401d4b7182d {
width: 100%;
}
}
</style>
<div class="omnisend-mobile-container omnisend-form-6386000ff247da47b9abbcbd-column-6385fedca4a9a401d4b7182d">
<style>
.omnisend-form-6386000ff247da47b9abbcbd-field-container-6385fedca4a9a401d4b7182e {
padding-left: 12px;
padding-right: 12px;
padding-top: 12px;
padding-bottom: 12px;
display: flex;
flex-direction: column;
}
</style>
<div id="omnisend-form-6386000ff247da47b9abbcbd-field-6385fedca4a9a401d4b7182e" class="omnisend-form-6386000ff247da47b9abbcbd-field-container-6385fedca4a9a401d4b7182e">
<style>
label[for^=omnisend].omnisend-form-6386000ff247da47b9abbcbd-field-container-6385fedca4a9a401d4b7182e-label {
color: #1e7c71;
padding-left: 0px;
padding-right: 0px;
padding-top: 12px;
padding-bottom: 12px;
;
font-family: Poppins, Helvetica Neue, Helvetica, Arial, sans-serif;
font-size: 12px;
line-height: 120%;
word-break: break-word;
}
label[for^=omnisend].omnisend-form-6386000ff247da47b9abbcbd-field-container-6385fedca4a9a401d4b7182e-label.error {
color: #007263;
}
</style>
<style>
#omnisend-form-6386000ff247da47b9abbcbd-field-container-6385fedca4a9a401d4b7182e-emailField-input.omnisend-form-6386000ff247da47b9abbcbd-field-container-6385fedca4a9a401d4b7182e-input {
-webkit-appearance: none;
-moz-appearance: none;
-ms-appearance: none;
-o-appearance: none;
appearance: none;
outline: none;
border: none;
background-color: transparent;
padding: 0;
margin: 0;
width: 100%;
height: auto;
flex-basis: 0;
flex-grow: 1;
box-sizing: border-box;
border-radius: 0 !important;
padding-left: 16px;
padding-right: 16px;
padding-top: 16px;
padding-bottom: 16px;
color: #1e7c71;
background-color: #ffffff;
border-style: solid;
border-color: #ffffff;
border-width: 0 0 2px 0;
;
}
#omnisend-form-6386000ff247da47b9abbcbd-field-container-6385fedca4a9a401d4b7182e-emailField-input.omnisend-form-6386000ff247da47b9abbcbd-field-container-6385fedca4a9a401d4b7182e-input:focus {
outline: auto;
}
#omnisend-form-6386000ff247da47b9abbcbd-field-container-6385fedca4a9a401d4b7182e-emailField-input.omnisend-form-6386000ff247da47b9abbcbd-field-container-6385fedca4a9a401d4b7182e-input::placeholder {
opacity: 1;
color: #1e7c71;
;
}
#omnisend-form-6386000ff247da47b9abbcbd-field-container-6385fedca4a9a401d4b7182e-emailField-input.omnisend-form-6386000ff247da47b9abbcbd-field-container-6385fedca4a9a401d4b7182e-input {
font-family: Poppins, Helvetica Neue, Helvetica, Arial, sans-serif;
font-size: 12px;
line-height: 120%;
}
#omnisend-form-6386000ff247da47b9abbcbd-field-container-6385fedca4a9a401d4b7182e-emailField-input.omnisend-form-6386000ff247da47b9abbcbd-field-container-6385fedca4a9a401d4b7182e-input.error {
border-color: #007263;
}
</style>
<input id="omnisend-form-6386000ff247da47b9abbcbd-field-container-6385fedca4a9a401d4b7182e-emailField-input" class="omnisend-form-6386000ff247da47b9abbcbd-field-container-6385fedca4a9a401d4b7182e-input" type="email"
placeholder="ENTER YOUR EMAIL" name="emailField" required="" aria-required="true" maxlength="" oninput="" aria-label="Email field" autocomplete="email">
<style>
.omnisend-form-6386000ff247da47b9abbcbd-field-container-6385fedca4a9a401d4b7182e-required {
padding-top: 12px;
padding-bottom: 12px;
padding-left: 0px;
padding-right: 0px;
;
font-family: Poppins, Helvetica Neue, Helvetica, Arial, sans-serif;
font-size: 12px;
line-height: 120%;
color: #007263;
}
</style>
<div class="omnisend-form-6386000ff247da47b9abbcbd-field-container-6385fedca4a9a401d4b7182e-required" style="display: none;">Enter your email</div>
<style>
.omnisend-form-6386000ff247da47b9abbcbd-field-container-6385fedca4a9a401d4b7182e-error {
padding-top: 12px;
padding-bottom: 12px;
padding-left: 0px;
padding-right: 0px;
;
font-family: Poppins, Helvetica Neue, Helvetica, Arial, sans-serif;
font-size: 12px;
line-height: 120%;
color: #007263;
}
</style>
<div class="omnisend-form-6386000ff247da47b9abbcbd-field-container-6385fedca4a9a401d4b7182e-error" style="display: none;">Email is incorrect!</div>
</div>
<!--Button content block starts -->
<style type="text/css">
.omnisend-form-6386000ff247da47b9abbcbd-action-container-6385fedca4a9a401d4b7182f {
padding-top: 12px;
padding-bottom: 12px;
padding-left: 12px;
padding-right: 12px;
;
display: flex;
flex-direction: column;
word-break: break-word;
}
#omnisend-form-6386000ff247da47b9abbcbd-action-6385fedca4a9a401d4b7182f.omnisend-form-6386000ff247da47b9abbcbd-action-6385fedca4a9a401d4b7182f {
align-self: center;
width: 100%;
box-sizing: border-box;
text-align: center;
cursor: pointer;
line-height: 120%;
margin: 0;
letter-spacing: normal;
font-family: Noto Sans, Helvetica Neue, Helvetica, Arial, sans-serif;
font-size: 16px;
font-weight: normal;
font-style: normal;
text-decoration: none;
color: #1e7c71;
background-color: #d3d933;
border-radius: 8px;
border-width: 2px;
border-style: solid;
border-color: #ffffff;
padding-bottom: 16px;
padding-top: 16px;
padding-left: 16px;
padding-right: 16px;
}
#omnisend-form-6386000ff247da47b9abbcbd-action-6385fedca4a9a401d4b7182f.omnisend-form-6386000ff247da47b9abbcbd-action-6385fedca4a9a401d4b7182f:disabled {
cursor: default;
opacity: 0.6;
}
.omnisend-form-6386000ff247da47b9abbcbd-error {
padding-top: 12px;
padding-bottom: 12px;
padding-left: 0px;
padding-right: 0px;
;
font-family: Poppins, Helvetica Neue, Helvetica, Arial, sans-serif;
font-size: 12px;
line-height: 120%;
color: #007263;
}
</style>
<div class="omnisend-form-6386000ff247da47b9abbcbd-action-container-6385fedca4a9a401d4b7182f">
<div class="omnisend-form-6386000ff247da47b9abbcbd-error" style="display: none;">Something went wrong!</div>
<button class="omnisend-form-6386000ff247da47b9abbcbd-action-6385fedca4a9a401d4b7182f" id="omnisend-form-6386000ff247da47b9abbcbd-action-6385fedca4a9a401d4b7182f" type="submit">SUBSCRIBE NOW</button>
</div>
</div>
</div>
</form>
Text Content
- | / Save up to % Save % Save up to Save Sale Sold out In stock EXTRA 20% OFF DRACO GRILLS MODULAR KITCHENS & UNITS WITH CODE: 20DOKOCT Call us 0118 3800 381 * * * * * Track Your Order Customer Services Our Showroom 0118 3800 381 Login 0 Basket * Christmas * Garden Furniture * Outdoor Kitchens * Firepit Sets * Parasols & Bases * Benches * Barbecues * AUTUMN SALE MENU * Garden Furniture * Outdoor Kitchens * Firepit Sets * Parasols & Bases * Benches * Barbecues * Outdoor Heating * Christmas * Autumn Sale Search CALL 0 Basket Shopping Basket 0 Your Basket is Empty Continue Shopping Shopping Basket 0 Subtotal: £0.00 Tax included and shipping calculated at checkout Checkout Go to basket Continue Shopping Search by name or product code Search by name or product code FREE UK* DELIVERY 30 DAY RETURNS VISIT OUR SHOWROOM Shopping Basket 0 Your Basket is Empty Continue Shopping Shopping Basket 0 Subtotal: £0.00 Tax included and shipping calculated at checkout Checkout Go to basket Continue Shopping RETURNS When returning an item to Garden Trends for a refund or faulty/damaged item, it is essential that you fully complete the Returns form below and include it with your return within the package. RETURNS FORM DOWNLOAD -------------------------------------------------------------------------------- UNWANTED ITEMS Please return any unwanted items within 30 days of receiving your order (this does not include weekends or Bank Holidays). You are required to pay any return shipping costs. You can opt to make courier arrangements for return yourself, although we do recommend following our instructions below. Large BBQs, garden furniture and other oversized items require specialised delivery services. Small and Medium Sized Orders: A convenient returns service you can use is Parcel2Go. If you go to their website (www.parcel2go.com) and follow the instructions, you will be given various options for returning your goods. Using this service means you can return your smaller items for a fixed cost. It's easier and cheaper than queueing at the Post Office. Large and Bulky Items: We recommend you call us to arrange collection of larger or bulky items. Please note there will be a collection fee, which will be charged to your card before we arrange collection of the items (please contact our Customer Service team on 0118 3800 381 or returns@gardentrends.co.uk prior to return to confirm fee and book collection). Pallet-delivered Items: We recommend you call us to arrange collection by a specialist carrier network. Please note collection fee starts at £50, which will be charged to your card before we arrange collection of the items (please contact our Customer Service team on 0118 3800 381 or returns@gardentrends.co.uk prior to return to confirm fee and book collection). We can only accept items returned in original condition (with original packaging). The product remains yours until successfully received by our warehouse. Please include proof of delivery with your goods as we are unable to refund goods that do not make it back to our warehouse. EXCHANGES If you wish to exchange any items (change of size/colour/product) within 30 days of receiving your order, please complete the Returns Form and send the products back to us for a full refund. Please reorder your required items to ensure you receive your required items promptly. DAMAGED/FAULTY OR INCORRECT ITEM DELIVERED If you receive a damaged or faulty item, please email our Customer Service team via help@gardentrends.co.uk with pictures of the damage or fault to your item(s), along with details of the errors (please include your order number, so we can trace your order) and if you would like a replacement or refund (full or partial). Faulty or damaged items need to be reported within 30 days of receiving your order. If you wish to return the damaged/faulty item for a full refund or be replaced, we will arrange for the item(s) to be returned to our warehouse. If the item is large or bulky, we will arrange a convenient day to collect your items. Please DO NOT return the item yourself; we cannot credit shipping costs. INCORRECT ITEMS If you receive an incorrect item, please email us a picture of the incorrect item received, and we will then arrange for the item to be returned to our warehouse and send you the correct one. Please note, if you return an item yourself, we will not be able to refund you for the shipping. ORDER CANCELLATION If you wish to cancel an order that has NOT been dispatched, you must phone us immediately and a full refund will be issued. Should you wish to cancel goods that have left our warehouse, orders may be subject to returns charges. Your rights to return goods are protected under the The Consumer Protection (Distance Selling) Regulations 2000 Act. You have the statutory right to cancel your order for any reason within 14 days beginning with the day you receive the item. Stay Connected Email* Sign Up * * * * * Customer Services * Contact Us * Klarna FAQ's * Finance FAQ's * Deliveries * Tracking Your Order * Returns * Visit Our Showroom About Us * Terms and Conditions * Security & Privacy * Work for us * Frequently Asked Questions * Blog Garden Trends at Moss End Garden Village, Maidenhead Road, Warfield, Berkshire RG42 6EJ Monday to Saturday 9:00am to 5:30pm. Sunday 10:00am to 4:00pm © 2023 Garden Trends. American Express Apple Pay Diners Club Discover Google Pay Maestro Mastercard PayPal Shop Pay Union Pay Visa Klarna Garden Trends Ltd is an Introducer Appointed Representative of Pay4Later Limited, trading as Deko, which is authorised and regulated by the Financial Conduct Authority (FRN 728646). Deko is a credit broker, not a lender and does not charge you for credit broking services. Deko will introduce you exclusively to Duologi finance products provided by Duologi, t/a Specialist Lending Ltd under this Introducer Appointed Representative arrangement. 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